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Oracle® Channel Revenue Management
Implementation and Administration Guide

Release 12.2
Part No. E49078-05
September 2018
Oracle Channel Revenue Management Implementation and Administration Guide, Release 12.2
Part No. E49078-05
Copyright © 2004, 2018, Oracle and/or its affiliates. All rights reserved.
Primary Author: Prashanti Gajjala
Contributor: Archana Vadya, Joshua Mahendran, Ranjith Sundaram, Samir Agrawal
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Contents
Send Us Your Comments
Preface
1 Introduction
The Channel Revenue Management Suite............................................................................... 1-1
Channel Rebate and Point-of-Sale Management..................................................................1-2
Supplier Ship and Debit.......................................................................................................1-3
Price Protection.................................................................................................................... 1-4
Accounts Receivable Deductions Settlement....................................................................... 1-5
Mapping Out the Order to Cash Process.................................................................................. 1-6
Identifying Users................................................................................................................. 1-6
Determining Which Products to Implement........................................................................ 1-7
Testing Out a Basic Business Flow........................................................................................... 1-7
2 Integration with Oracle E-Business Suite

Overview................................................................................................................................... 2-1
Integrations Dependencies and Prerequisites .........................................................................2-4
Mandatory Dependencies.................................................................................................... 2-4
Optional Dependencies........................................................................................................2-5
Flexfields................................................................................................................................... 2-9
Setting Up Oracle Human Resources..................................................................................... 2-10
Determining the HRMS Navigation Path.......................................................................... 2-10
Creating Business Groups..................................................................................................2-11
Creating Organizations......................................................................................................2-11
Assigning the Security Profile............................................................................................2-11
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Adding a Legal Entity and Operating Unit .......................................................................2-11
Creating A Business Unit...................................................................................................2-12
Assigning Multi-Org Responsibilities................................................................................2-12
Integrating with General Ledger via Subledger Accounting.................................................2-13
Setting System Profile Options.......................................................................................... 2-16
Setting Up The Subledger Accounting Method (SLAM)....................................................2-16
Running Concurrent Programs..........................................................................................2-17
Setting Up General Ledger Accounts.................................................................................2-18
Verifying General Ledger Periods..................................................................................... 2-18
Verifying Sequence Assignment........................................................................................ 2-19
Setting System Parameters.................................................................................................2-19
Setting Up Currency Conversion....................................................................................... 2-21
Creating a Ledger.............................................................................................................. 2-21
Integrating Oracle Receivables............................................................................................... 2-21
Setting System Profile Options.......................................................................................... 2-23
Setting Up Defaults for Claims.......................................................................................... 2-23
Creating Transaction Types............................................................................................... 2-23
Verifying Transaction Type Creation.......................................................................... 2-24
Creating a Transaction Source for Claim-related Credit and Debit Memos.......................2-24
Creating and Verifying Aging Buckets for Claims and Deductions.................................. 2-25
Attaching Oracle Channel Revenue Management Requests.............................................. 2-26
Setting Up Receivable Activity.......................................................................................... 2-27
Verifying Receivables System Options.............................................................................. 2-27
Using Flexfields................................................................................................................. 2-28
Setting Up the Write-Off Limit.......................................................................................... 2-30
Mapping Invoice Reasons.................................................................................................. 2-30
Mapping Credit Memo Reasons..................................................................................2-30
Procedure for Mapping Invoice Reasons.....................................................................2-30
Auto Invoicing Grouping Rule.......................................................................................... 2-31
Integrating Oracle Payables.................................................................................................... 2-31
Creating a Source for Invoices........................................................................................... 2-32
Verifying Payment Terms.................................................................................................. 2-32
Verifying Payables System Options................................................................................... 2-33
Setting Up Vendors and Vendor Sites................................................................................2-33
Integrating Advanced Pricing................................................................................................. 2-33
Setting the QP: Source System Code Profile...................................................................... 2-34
Setting Profile Options for Oracle Channel Rebate and Point-of-Sale Management ......... 2-34
Setting Promotional Limits................................................................................................ 2-35
Using Pricing Formulas..................................................................................................... 2-35
Setting Up Oracle Order Management................................................................................... 2-35
Setting Up Transaction Types............................................................................................ 2-36
iv
Integrating Oracle Inventory.................................................................................................. 2-37
Oracle E-Business Tax Engine.................................................................................................2-38
Tax Classification Codes.................................................................................................... 2-38
Oracle E-Business Tax Error Messages.............................................................................. 2-39
3 Implementing Channel Revenue Management

Overview................................................................................................................................... 3-1
Enabling Multiple Organization Access...................................................................................3-2
Understanding Multi-Org Needs.........................................................................................3-3
Setting the Multiple Organizations Profile.......................................................................... 3-4
How Oracle Channel Revenue Management Uses Operating Units....................................3-5
Setting Up the Time Structure.................................................................................................. 3-6
Setting Profile Options.........................................................................................................3-7
Updating the Time Structure............................................................................................... 3-8
Setting up Calendars and Rates................................................................................................ 3-8
Setting Up the Accounting Calendar................................................................................... 3-8
Setting Up a Calendar Type.......................................................................................... 3-9
Setting Up the Calendar.............................................................................................. 3-10
Assigning Usage to a Resource Group..................................................................3-10
Configuring User Profiles...............................................................................3-11
Selecting Calendar Display Parameters................................................................ 3-11
Updating Calendar Display............................................................................3-12
Setting Up Period Rates..................................................................................................... 3-12
Setting Up GL Daily Rates...........................................................................................3-12
Setting System Parameters......................................................................................................3-13
Updating Group Access.....................................................................................................3-15
Creating Oracle Channel Revenue Management Users......................................................... 3-15
Creating Users Procedure.................................................................................................. 3-16
Creating Resources............................................................................................................ 3-16
Importing the Employee as a Resource....................................................................... 3-17
Creating the Implementation User.....................................................................................3-17
Assigning a Default Responsibility............................................................................. 3-18
Predefined Responsibilities......................................................................................... 3-18
Creating Custom Responsibilities...................................................................................... 3-19
Using Roles and Groups for Access................................................................................... 3-20
Accessing the Customer and Administration Tabs..................................................... 3-20
Updating Group Access.............................................................................................. 3-21
Performing Basic Setups......................................................................................................... 3-21
Creating Activities............................................................................................................. 3-21
Procedure.................................................................................................................... 3-22
v
Creating Marketing Mediums..................................................................................... 3-22
Creating and Verifying Categories.................................................................................... 3-23
Creating Thresholds...........................................................................................................3-23
Creating Custom Setups.................................................................................................... 3-24
Setting up Rules................................................................................................................. 3-26
Creating Mandatory Rules.......................................................................................... 3-27
Creating Locking Rules............................................................................................... 3-27
Creating Approval Rules.............................................................................................3-28
Creating User Statuses.......................................................................................... 3-29
Creating Role Types..............................................................................................3-30
Creating Default Approver Roles......................................................................... 3-31
Viewing Approval Profiles .................................................................................. 3-32
Using the Create Approval Rule Procedure..........................................................3-32
Assigning Approvers............................................................................................ 3-33
Configuring Product Options................................................................................................. 3-33
Creating a New Template.................................................................................................. 3-34
Setting Up the New Template..................................................................................... 3-34
Selecting Product Attributes in Seeded Product Templates........................................ 3-34
Setting Up Customers and Buying Groups............................................................................ 3-35
Creating Customer Classifications.....................................................................................3-35
Defining Customer Relationships...................................................................................... 3-35
Setting Up Related Customer Accounts.............................................................................3-35
Setting Up Customer Trade Profiles.................................................................................. 3-35
Creating Buying Groups.................................................................................................... 3-36
Implementing and Verifying Oracle CRM Application Components.................................. 3-37
Setting Up Resource Manager............................................................................................3-38
Setting Up Territory Manager............................................................................................3-38
Setting Up Territory Types..........................................................................................3-39
Setting Up Territories for Budgets...............................................................................3-39
Setting Up Territories for Claim Owner Assignment.................................................. 3-39
Running Concurrent Processes....................................................................................3-39
Setting Up Task Manager...................................................................................................3-40
Setting Up Note Types.......................................................................................................3-41
Creating Customized Note Types............................................................................... 3-41
Associating a Note with Channel Revenue Management Objects...............................3-41
4 Implementing Profile Options, Lookups, and Concurrent Programs

Setting Profile Options............................................................................................................. 4-1
Profile Option Categorization.............................................................................................. 4-2
Before You Begin................................................................................................................. 4-2
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Profile Options for Security Setup ...................................................................................... 4-2
Profile Option for Compatibility..........................................................................................4-3
Lookups..................................................................................................................................... 4-3
Creating New Lookup Types...............................................................................................4-4
User Level Lookups.......................................................................................................4-4
Extensible Access Level Lookups.................................................................................. 4-5
Concurrent Programs................................................................................................................ 4-7
Additional Concurrent Programs........................................................................................ 4-7
Index
vii
Send Us Your Comments
Oracle Channel Revenue Management Implementation and Administration Guide, Release 12.2
Part No. E49078-05
Oracle welcomes customers' comments and suggestions on the quality and usefulness of this document.
Your feedback is important, and helps us to best meet your needs as a user of our products. For example:
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ix
Preface
Intended Audience
Welcome to Release 12.2 of the Oracle Channel Revenue Management Implementation and
Administration Guide.
See Related Information Sources on page xii for more Oracle E-Business Suite product
information.
Documentation Accessibility
For information about Oracle's commitment to accessibility, visit the Oracle
Accessibility Program website at http://www.oracle.com/pls/topic/lookup?
ctx=acc&id=docacc.
Access to Oracle Support

Oracle customers that have purchased support have access to electronic support
through My Oracle Support. For information, visit http://www.oracle.
com/pls/topic/lookup?ctx=acc&id=info or visit http://www.oracle.com/pls/topic/lookup?
ctx=acc&id=trs if you are hearing impaired.
Structure
1 Introduction
2 Integration with Oracle E-Business Suite
3 Implementing Channel Revenue Management
4 Implementing Profile Options, Lookups, and Concurrent Programs
xi
Related Information Sources
Integration Repository
The Oracle Integration Repository is a compilation of information about the service
endpoints exposed by the Oracle E-Business Suite of applications. It provides a
complete catalog of Oracle E-Business Suite's business service interfaces. The tool lets
users easily discover and deploy the appropriate business service interface for
integration with any system, application, or business partner.
The Oracle Integration Repository is shipped as part of the Oracle E-Business Suite. As
your instance is patched, the repository is automatically updated with content
appropriate for the precise revisions of interfaces in your environment.
Online Documentation
All Oracle E-Business Suite documentation is available online (HTML or PDF).
• PDF - See the Oracle E-Business Suite Documentation Library for current PDF
documentation for your product with each release. The Oracle E-Business Suite
Documentation Library is also available on My Oracle Support and is updated
frequently
• Online Help - Online help patches (HTML) are available on My Oracle Support.
• Release Notes - For information about changes in this release, including new
features, known issues, and other details, see the release notes for the relevant
product, available on My Oracle Support.
• Oracle Electronic Technical Reference Manual - The Oracle Electronic Technical

Reference Manual (eTRM) contains database diagrams and a detailed description of
database tables, forms, reports, and programs for each Oracle E-Business Suite
product. This information helps you convert data from your existing applications
and integrate Oracle E-Business Suite data with non-Oracle applications, and write
custom reports for Oracle E-Business Suite products. The Oracle eTRM is available
on My Oracle Support.
Guides Related to All Products
Oracle E-Business Suite User's Guide

This guide explains how to navigate, enter and query data, and run concurrent requests
using the user interface (UI) of Oracle E-Business Suite. It includes information on
setting preferences and customizing the UI. In addition, this guide describes
accessibility features and keyboard shortcuts for Oracle E-Business Suite.
xii
Guides Related to This Product
Oracle Advanced Pricing User's Guide

Oracle Advanced Pricing calculates prices including promotional prices for Oracle
Order Management and other Oracle Applications based on pricing rules, pricing
relationships, item hierarchies, usage brackets, and deals and promotions.
Oracle General Ledger User's Guide

This guide provides you with information on how to use Oracle General Ledger. Use
this guide to learn how to create and maintain ledgers, ledger currencies, budgets, and
journal entries. This guide also includes information about running financial reports.
Oracle Inventory User's Guide

This guide enables you to configure the Oracle Inventory structure to best represent
your company's inventory sites and business units after you have defined your required
ledger and key flexfields. You can also learn about centralized and decentralized
inventory structures, and controls and reference options for using and maintaining
inventory items such as categories, commodity codes, attributes, statuses, relationships,
and picking rules.
Oracle Order Management Implementation Manual

This guide describes how to set up Order Management transaction types, assign
workflows and order numbering sequence to them. It enables you to implement basic
pricing component such as price lists, formulas, agreements, and modifiers. You can
also define default values for basic shipping information such as units of measurement,
pick release criteria and rules, weight and volume calculations for freight charges, and
delivery grouping rules. This guide also describes how to set up required and other
integrated applications based on your business needs. For example,you set up Oracle
Advanced Planning and Scheduling (APS) and Oracle Inventory to provide scheduling
of shipment and reservation of on-hand inventory to sales order lines. You set up
Oracle Purchasing if your business supports drop shipments, or Oracle Bills of Material
and Oracle Configurator if you sell models and kits. You can also learn how to set up
the Configure-to-Order (CTO) process that enables you to define a possibly unique
item, build the item using Oracle's Manufacturing Applications Suite, and process the
item as if it were a standard item through the shipping and invoicing activities. This
guide also describes how to set up the Assemble-to-Order (ATO and the Pick-to-Order
(PTO) processes.
Oracle Partner Management Implementation and Administration Guide

Oracle Partner Management enables vendors to recruit and motivate partners to sell
products. You can implement partner dashboards for partners to manage their activities
and channel manager dashboards for vendors to manage and monitor partner activities
xiii
and performance. You can also create partner profiles, set up partner activities, and
create partner programs to help train partners and provide incentives and benefits.
Oracle Payables Implementation Guide

This guide provides you with information on how to implement Oracle Payables. Use
this guide to understand the implementation steps required for how to set up suppliers,
payments, accounting, and tax.
Oracle Receivables User Guide

This guide provides you with information on how to use Oracle Receivables. Use this
guide to learn how to create and maintain transactions and bills receivable, enter and
apply receipts, enter customer information, and manage revenue. This guide also
includes information about accounting in Receivables. Use the Standard Navigation
Paths appendix to find out how to access each Receivables window.
Oracle Channel Rebate and Point-of-Sale Management User Guide

Oracle Channel Rebate and Point of Sales Management enables suppliers to manage
their product inventory and prices, create budgets for customer and partner rebates,
offers, and incentives, and enlist the help of channel partners such as distributors and
retailers to manage execution of these offers at the points of sale in the channel. This
guide describes how to use the Account Manager Dashboard to manage products and
price lists, create and manage budgets, quotas, and offers, and plan and manage
customer accounts.
Oracle Trading Community Architecture Administration Guide

This guide enables you to define entities in the TCA Registry, create relationships,
search, prevent duplication, and control access. In addition, you can use this guide to
define time zones and phone formats, configure adapters for the processing of data in
the TCA Registry, define sources that provide data for specific entities, and create user-
defined attributes to extend the registry. You can administer these TCA tools and
features from the Administration tab using the Trading Community Manager
responsibility. This tab is also available in Oracle Customers Online and Oracle
Customer Data Librarian.
Installation and System Administration
Oracle Alert User's Guide

This guide explains how to define periodic and event alerts to monitor the status of
your Oracle E-Business Suite data.
xiv
Oracle E-Business Suite Concepts
This book is intended for all those planning to deploy Oracle E-Business Suite Release
12.2, or contemplating significant changes to a configuration. After describing the
Oracle E-Business Suite architecture and technology stack, it focuses on strategic topics,
giving a broad outline of the actions needed to achieve a particular goal, plus the
installation and configuration choices that may be available.
Oracle E-Business Suite CRM System Administrator's Guide

This manual describes how to implement the CRM Technology Foundation (JTT) and
use its System Administrator Console.
Oracle E-Business Suite Developer's Guide

This guide contains the coding standards followed by the Oracle E-Business Suite
development staff. It describes the Oracle Application Object Library components
needed to implement the Oracle E-Business Suite user interface described in the Oracle
E-Business Suite User Interface Standards for Forms-Based Products. It also provides
information to help you build your custom Oracle Forms Developer forms so that they
integrate with Oracle E-Business Suite. In addition, this guide has information for
customizations in features such as concurrent programs, flexfields, messages, and
logging.
Oracle E-Business Suite Installation Guide: Using Rapid Install

This book is intended for use by anyone who is responsible for installing or upgrading
Oracle E-Business Suite. It provides instructions for running Rapid Install either to carry
out a fresh installation of Oracle E-Business Suite Release 12.2, or as part of an upgrade
to Release 12.2.
Oracle E-Business Suite Maintenance Guide

This guide contains information about the strategies, tasks, and troubleshooting
activities that can be used to help ensure an Oracle E-Business Suite system keeps
running smoothly, together with a comprehensive description of the relevant tools and
utilities. It also describes how to patch a system, with recommendations for optimizing
typical patching operations and reducing downtime.
Oracle E-Business Suite Security Guide

This guide contains information on a comprehensive range of security-related topics,
including access control, user management, function security, data security, and
auditing. It also describes how Oracle E-Business Suite can be integrated into a single
sign-on environment.
xv
Oracle E-Business Suite Setup Guide
This guide contains information on system configuration tasks that are carried out
either after installation or whenever there is a significant change to the system. The
activities described include defining concurrent programs and managers, enabling
Oracle Applications Manager features, and setting up printers and online help.
Oracle E-Business Suite User Interface Standards for Forms-Based Products

This guide contains the user interface (UI) standards followed by the Oracle E-Business
Suite development staff. It describes the UI for the Oracle E-Business Suite products and
tells you how to apply this UI to the design of an application built by using Oracle
Forms.
Other Implementation Documentation
Oracle Approvals Management Implementation Guide

This guide describes transaction attributes, conditions, actions, and approver groups
that you can use to define approval rules for your business. These rules govern the
process for approving transactions in an integrated Oracle application. You can define
approvals by job, supervisor hierarchy, positions, or by lists of individuals created
either at the time you set up the approval rule or generated dynamically when the rule
is invoked. You can learn how to link different approval methods together and how to
run approval processes in parallel to shorten transaction approval process time.
Oracle Diagnostics Framework User's Guide

This guide contains information on implementing, administering, and developing
diagnostics tests for Oracle E-Business Suite using the Oracle Diagnostics Framework.
Oracle E-Business Suite Flexfields Guide

This guide provides flexfields planning, setup and reference information for the Oracle
E-Business Suite implementation team, as well as for users responsible for the ongoing
maintenance of Oracle E-Business Suite product data. This guide also provides
information on creating custom reports on flexfields data.
Oracle E-Business Suite Integrated SOA Gateway Implementation Guide

This guide explains the details of how integration repository administrators can manage
and administer the entire service enablement process based on the service-oriented
architecture (SOA) for both native packaged public integration interfaces and composite
services - BPEL type. It also describes how to invoke Web services from Oracle E-
Business Suite by working with Oracle Workflow Business Event System, manage Web
service security, and monitor SOAP messages.
xvi
Oracle E-Business Suite Integrated SOA Gateway User's Guide
This guide describes how users can browse and view the integration interface
definitions and services that reside in Oracle Integration Repository.
Oracle E-Business Suite Multiple Organizations Implementation Guide

This guide describes how to set up multiple organizations and the relationships among
them in a single installation of an Oracle E-Business Suite product such that transactions
flow smoothly through and among organizations that can be ledgers, business groups,
legal entities, operating units, or inventory organizations. You can use this guide to
assign operating units to a security profile and assign this profile to responsibilities such
that a user can access data for multiple operating units from a single responsibility. In
addition, this guide describes how to set up reporting to generate reports at different
levels and for different contexts. Reporting levels can be ledger or operating unit while
reporting context is a named entity in the selected reporting level.
Oracle e-Commerce Gateway Implementation Guide

This guide describes implementation details, highlighting additional setup steps needed
for trading partners, code conversion, and Oracle E-Business Suite. It also provides
architecture guidelines for transaction interface files, troubleshooting information, and a
description of how to customize EDI transactions.
Oracle e-Commerce Gateway User's Guide

This guide describes the functionality of Oracle e-Commerce Gateway and the
necessary setup steps in order for Oracle E-Business Suite to conduct business with
trading partners through Electronic Data Interchange (EDI). It also describes how to run
extract programs for outbound transactions, import programs for inbound transactions,
and the relevant reports.
Oracle iSetup User's Guide

This guide describes how to use Oracle iSetup to migrate data between different
instances of the Oracle E-Business Suite and generate reports. It also includes
configuration information, instance mapping, and seeded templates used for data
migration.
Oracle Product Hub Implementation Guide

This guide explains how to set up hierarchies of items using catalogs and catalog
categories and then to create user-defined attributes to capture all of the detailed
information (such as cost information) about an object (such as an item or change
order). It also explains how to set up optional features used in specific business cases;
choose which features meet your business' needs. Finally, the guide explains the set up
steps required to link to third party and legacy applications, then synchronize and
enrich the data in a master product information repository.
xvii
Oracle Product Hub User's Guide
This guide explains how to centrally manage item information across an enterprise,
focusing on product data consolidation and quality. The item information managed
includes item attributes, categorization, organizations, suppliers, multilevel
structures/bills of material, packaging, changes, attachments, and reporting.
Oracle Web Applications Desktop Integrator Implementation and Administration Guide

Oracle Web Applications Desktop Integrator brings Oracle E-Business Suite
functionality to a spreadsheet, where familiar data entry and modeling techniques can
be used to complete Oracle E-Business Suite tasks. You can create formatted
spreadsheets on your desktop that allow you to download, view, edit, and create Oracle
E-Business Suite data, which you can then upload. This guide describes how to
implement Oracle Web Applications Desktop Integrator and how to define mappings,
layouts, style sheets, and other setup options.
Oracle Workflow Administrator's Guide

This guide explains how to complete the setup steps necessary for any Oracle E-
Business Suite product that includes workflow-enabled processes. It also describes how
to manage workflow processes and business events using Oracle Applications Manager,
how to monitor the progress of runtime workflow processes, and how to administer
notifications sent to workflow users.
Oracle Workflow Developer's Guide

This guide explains how to define new workflow business processes and customize
existing workflow processes embedded in Oracle E-Business Suite. It also describes how
to define and customize business events and event subscriptions.
Oracle Workflow User's Guide

This guide describes how Oracle E-Business Suite users can view and respond to
workflow notifications and monitor the progress of their workflow processes.
Oracle XML Gateway User's Guide

This guide describes Oracle XML Gateway functionality and each component of the
Oracle XML Gateway architecture, including Message Designer, Oracle XML Gateway
Setup, Execution Engine, Message Queues, and Oracle Transport Agent. It also explains
how to use Collaboration History that records all business transactions and messages
exchanged with trading partners.
The integrations with Oracle Workflow Business Event System, and the Business-to-
Business transactions are also addressed in this guide.
xviii
Oracle XML Publisher Administration and Developer's Guide
Oracle XML Publisher is a template-based reporting solution that merges XML data
with templates in RTF or PDF format to produce outputs to meet a variety of business
needs. Outputs include: PDF, HTML, Excel, RTF, and eText (for EDI and EFT
transactions). Oracle XML Publisher can be used to generate reports based on existing
Oracle E-Business Suite report data, or you can use Oracle XML Publisher's data
extraction engine to build your own queries. Oracle XML Publisher also provides a
robust set of APIs to manage delivery of your reports via e-mail, fax, secure FTP,
printer, WebDav, and more. This guide describes how to set up and administer Oracle
XML Publisher as well as how to use the Application Programming Interface to build
custom solutions. This guide is available through the Oracle E-Business Suite online
help.
Oracle XML Publisher Report Designer's Guide

Oracle XML Publisher is a template-based reporting solution that merges XML data
with templates in RTF or PDF format to produce a variety of outputs to meet a variety
of business needs. Using Microsoft Word or Adobe Acrobat as the design tool, you can
create pixel-perfect reports from the Oracle E-Business Suite. Use this guide to design
your report layouts. This guide is available through the Oracle E-Business Suite online
help.
Training and Support
Training
Oracle offers a complete set of training courses to help you master your product and
reach full productivity quickly. These courses are organized into functional learning
paths, so you take only those courses appropriate to your job or area of responsibility.
You have a choice of educational environments. You can attend courses offered by
Oracle University at any of our many Education Centers, you can arrange for our
trainers to teach at your facility, or you can use Oracle Learning Network (OLN), Oracle
University's online education utility. In addition, Oracle training professionals can tailor
standard courses or develop custom courses to meet your needs. For example, you may
want to use your organization structure, terminology, and data as examples in a
customized training session delivered at your own facility.
Support
From on-site support to central support, our team of experienced professionals provides
the help and information you need to keep your product working for you. This team
includes your Technical Representative, Account Manager, and Oracle's large staff of
consultants and support specialists with expertise in your business area, managing an
Oracle server, and your hardware and software environment.
xix
Do Not Use Database Tools to Modify Oracle E-Business Suite Data
Oracle STRONGLY RECOMMENDS that you never use SQL*Plus, Oracle Data
Browser, database triggers, or any other tool to modify Oracle E-Business Suite data
unless otherwise instructed.
Oracle provides powerful tools you can use to create, store, change, retrieve, and
maintain information in an Oracle database. But if you use Oracle tools such as
SQL*Plus to modify Oracle E-Business Suite data, you risk destroying the integrity of
your data and you lose the ability to audit changes to your data.
Because Oracle E-Business Suite tables are interrelated, any change you make using an
Oracle E-Business Suite form can update many tables at once. But when you modify
Oracle E-Business Suite data using anything other than Oracle E-Business Suite, you
may change a row in one table without making corresponding changes in related tables.
If your tables get out of synchronization with each other, you risk retrieving erroneous
information and you risk unpredictable results throughout Oracle E-Business Suite.
When you use Oracle E-Business Suite to modify your data, Oracle E-Business Suite
automatically checks that your changes are valid. Oracle E-Business Suite also keeps
track of who changes information. If you enter information into database tables using
database tools, you may store invalid information. You also lose the ability to track who
has changed your information because SQL*Plus and other database tools do not keep a
record of changes.
xx
1
Introduction
This chapter covers the following topics:

• The Channel Revenue Management Suite
• Mapping Out the Order to Cash Process
• Testing Out a Basic Business Flow
The Channel Revenue Management Suite

The Oracle Channel Revenue Management suite of products supports the iterative
selling model for companies that regularly sell goods to more or less the same
customers such as companies operating in consumer goods or life sciences.
Large manufacturing companies that operate in Business-to-Business (B2B), Business-
to-Customer (B2C), or Business-to-Business-to Customer (B2B2C), modes can use Oracle
Channel Revenue Management to efficiently plan, promote, execute, and manage the
order to cash process for improved sales and return on investment (ROI), and reduced
loss in revenue.
Products in the Oracle Channel Revenue Management suite support features that
enable:.
• Suppliers to manage trade funds, maximize trade promotion profitability, and
successfully execute and track trade promotion activities through direct and point-
of-sale channels.
• Distributors to sell products at a lower price and claim loss of value on on-hand
inventory or profits.
• The protection of distributors and retailers against loss of value on on-hand

inventory when suppliers lower prices.
• Suppliers to minimize claim and deduction costs.
Introduction 1-1
Channel Rebate and Point-of-Sale Management
Channel Rebate and Point of Sales Management enables large manufacturing
organizations with sales activities that span many territories and regions and that use a
widespread sales channel comprising distributors, retailers, and partners plan, manage,
and track their sales and distribution activities more efficiently. Before planning for
sales activities, they can analyze and set targets for the current year, as well as plan the
products and territories to target.
Channel Rebate and Point of Sales Management uses the following tools to maximize
sales and profitability.
• Quota Allocation: Manufacturing companies use this and the sales figures of
previous years to create and allocate quotas. Sales Management defines markets
and products that sales teams must focus on.
• Budget Management: This provides access to historical sales and pricing

information, which you can use to plan for efficient and cohesive budgeting and
financial processing. It eliminates wasteful spending and ensures trade funding is
allocated and utilized as intended. You can plan and track fund usage, and ensure
that resources are deployed effectively. It can source funds from budgets in
Channel Rebate and Point of Sales Management to support special pricing, soft
funds, and referral compensation requests that are created in Oracle Partner
Management.
• Trade Planning and Offers: This helps promote trade by encouraging customers to
buy more while simultaneously generating more revenue. Through discounts and
offers, organizations can achieve sales targets and gain competitive advantages.
You can create different kinds of offers depending on the requirements and the
results you want to achieve. You can associate offers with products or campaigns,
predict the performance of new offers, create adjustments on active offers, and track
and monitor costs and revenues for active offers.
• Account Manager Dashboard: This serves as a starting point for sales activities,
and a central point of access for real-time information on reports, and statistics. It
includes customer reports and statistics that you can use to organize resources and
help them reach their targets.
• Point-of-Sale Management: This enables organizations to validate payment

requests and manage and track funds when trade promotion activities are executed
indirectly through retailers and wholesalers. This includes:
• Chargebacks: These are claims that distributors submit to suppliers to recover
the loss of value on on-hand inventory that they incur as a result of honoring
price agreements that manufacturers have with customers or retailers.
• Third Party Accruals: These are claims that retailers or end customers submit to
1-2 Oracle Channel Revenue Management Implementation and Administration Guide

suppliers when they must buy from distributors at a price higher than that of
the price agreement between them and the supplier.
• Special Pricing Requests: These are funds that the distributor or partner
requests from the supplier to help promote sales such as a special price or
discount for disposing existing inventory, meeting a competitor's price, or
winning a deal for an existing customer.
• Soft Funds: These are funds that the supplier gives retailers and distributors for
the trade promotions that they execute for the supplier organization.
• Referral Management: These are incentives that suppliers pay retailers or

distributors who refer business prospects, leads, or opportunities.
Supplier Ship and Debit

Supplier Ship and Debit enables distributors to sell products to specific customers at a
price that is below the distributor acquisition costs or the expected margin on the
product and claim loss of value on their inventory from the supplier. A distributor may
lower prices to help meet competitor bids, gain a foothold into new accounts, or move
excess or unsold inventory.
The key components of this product are as follows.
• Supplier Trade Profile: This trade profile captures supplier preferences and
attributes for the approval and claim settlement processes. For example, your
supplier may prefer you to auto debit instead of submitting a batch and seeking
approval for claimed amounts. Your supplier may also have preferences on
frequency of batch creation, the quantity and amount limits on an offer, and claim
computation and approval communication methods.
• Supplier Ship and Debit Request: This is a request that the distributor raises for
the new lower price. If the supplier approves the request, an accrual offer is created
between supplier and distributor and sales made against this offer.
• Internal Ship and Debit Request: This is a request that follows an original supplier
ship and debit request for the new lower price that the supplier declined to
approve. If the distributor nevertheless decides to go ahead wth the new lower
price, the distributor raises this request to track the accrual or claim amount from
the sales against the accrual offer that the distributor must absorb and account for.
• Supplier Ship and Debit Batch: This is a batch of ship and debit requests approved
by the supplier that the distributor generates after shipping products to customers
at the new prices and calculating accruals. The purpose of this ship and debit batch
is to obtain supplier approval on claim amounts before debiting the supplier for
these amounts.
Introduction 1-3
• Supplier Debit Claim: This claim is created for accrual lines in a batch that the
supplier approves. For rejected accrual lines, an internal ship and debit claim is
created. The supplier claim is closed out on posting of a debit memo in Oracle
Payables for the supplier for the total of all approved lines. Internal requests have
no supplier debits; accruals are settled by relieving liability and booking the
expense to the appropriate distributor GL account.
Price Protection
Price protection agreements between distributors and retailers and between distributors
and suppliers allow distributors and retailers to claim loss of value on on-hand
inventory when the supplier decides to drop the price on a product. The distributor
claims price protection refund from the supplier whereas the retailer claims the refund
from the distributor.
• Trade Profiles: If distributors and retailers are covered for losses on inventory by a
price protection agreement, the retailer submits a credit claim to the distributor and
the distributor submits a debit claim to the supplier. To capture preferences and
attributes for the processing and settlement of price protection claims, you define
trade profiles for the customer in the case of a credit claim and for the supplier in
the case of a debit claim.
• Default Price Protection Claim Accounts: These accounts are used for cost
adjustment, accrual, and contra-liability when performing accounting for price
protection claims. These default accounts are part of system parameter defaults that
you set for Price Protection.
• Price Protection Transactions: These are transactions that the distributor creates
using the Price Protection Dashboard to obtain supplier approval for updates to
price lists and purchase orders. These transactions provide inventory details, price
changes, and adjustments.
• Supplier Claims: These are debit claims on distributor inventory that are generated
when the effective date of the price protection transaction is equal to or prior to the
system date. The claim includes covered distributor on-hand and in-transit
inventory information for the supplier by product and by price drop. If the last
refresh of the concurrent job for the inventory calculation has not occurred on the
effective date, then you receive a warning and the application triggers the calculate
process.
• Customer Claims: These are credit claims that end customers submit on their on-
hand inventory to the distributor and the distributor in turn, submits a debit clam
to the supplier or a supplier claim. All such customer claims are consolidated and
passed on to the supplier with basic details that include customer, product, covered
inventory, and claimed amounts. Settlement of such claims result in the issue of a

credit memo to the retailer and a debit memo to the supplier.
Accounts Receivable Deductions Settlement

Customers raise claims or take deductions for many reasons, for example, claiming
compensation for damaged goods, shipping delays, invoice errors, or for promotional
accruals for which they are eligible. Distributors raise supplier ship and debit claims to
compensate for the loss incurred on sales to end customers when compelled to drop
prices. Distributors and retailers raise price protection claims to compensate for the loss
in on-hand inventory value or loss incurred on inbound price lists and outstanding
purchase orders when vendors decide to reduce the price of their products.
• System Parameter Defaults: You can set defaults for accounting, claim source,
settlement methods, payment frequencies, pay over earning thresholds, write-off
thresholds for deductions and overpayments, and preferences for channel rebate
and point of sales and price protection.
• Trade Profiles: You use the customer trade profile to define customer preferences
on each bill-to site for payments on accrual reimbursements, unearned offer
accruals, batch and line tolerances, and code conversion. Similarly, you use the
supplier trade profile to define supplier preferences on accrual reimbursements
such as payment frequency, offer limits, communication methods, batch and line
tolerances, and code conversion.
• Claim Transactions: These are records created by other Oracle applications in

Channel Revenue Management for deductions or overpayments that a customer
makes. For example, a claim transaction can be a chargeback transaction created by
Oracle Receivables or an RMA transaction for return of materials created by Order
Management. Once created, you can view, investigate and settle these claims.
• Earnings Association: These are earnings accrued in the checkbook on an offer that
you associate with a promotional claim line. You can set thresholds for earnings
and approval rules that check against these thresholds.
• Assignment and Approval: Claim transactions are assigned to an owner,

automatically using the Auto Assign Owner feature whenever a claim is created, by
claim territory, manually using the Assignment API or by the defined system
parameter default. Claim owners are responsible for settling claims and resolving
disputes, if any. After a claim is created, you submit it for approval. Claim approval
rules that you define determine the approval flow. You can set approval rules for
earnings or sales on an offer, for offer performance requirement such as value or
quantity ordered, and for claim amounts.
• Research: You can use various claim reports to view claims and claim details, view
them by age and by customer, and investigate their settlement history. These
Introduction 1-5
reports help you validate claims that are genuine, mark those that are duplicate and
those eligible for write-off, and make decisions based on their origin on splitting a
claim into separate ones for easier settlement.
• Settlement: Settlement methods are determined by the claim type, transaction

type, claimant and payee, and payment type, if promotional, non-promotional,
overpayment, or overcharged. If you specify payout methods for an offer during
offer creation, then you can use Autopay to automatically settle claims on these
offers. You can also use Mass Settlement to settle overpayments, net multiple
deductions, and specify multiple settlement methods per claim. Additionally,
customer loyalty, customer relationship, and volume of trade determine various
settlement options such as Pay Over Earnings and Automatic Write-off for which
you can specify threshold rules. For claim exceptions, you can revert GL entries, if
required, and reset a claim to Open status.
Mapping Out the Order to Cash Process

During the process of mapping out business processes and needs, it is essential to
identify redundant processes in the existing system. It is important at the beginning
stages of implementation to identify gaps between existing practices and the actual
business requirements.
Some questions to ask are:
• How do you track budget balances? Is it by sales territory, geography, customer
grouping, product or brand, or budget category?
• Are promotions discount-based or accrual-based? If they are accrual-based, are

their liability and impact on sales accounted on a timely and accurate basis?
• When customers remit payments, do they short pay? If they do, are there any
current systems to expedite their resolution?
• Do customers submit point-of-sale data? If so, for what business purposes?
Identifying Users
Identify users based on the observations that you make when mapping out order to
cash processes and business needs. For example, if budget balances are tracked by
brand, a budget user could be a brand manager. If budget balances are tracked by sales
territory, a budget user could be a sales representative or a sales manager.
Business needs and implementation scope can be used to determine users who create
promotions in the system. Business needs may require that the person who determines
promotions is the same person who creates the promotion and that person must be set
up as an Oracle Channel Revenue Management user. The scope of the implementation
may also involve mapping certain job activities to certain job titles. For example, if a

sales administrator in an organization is responsible for creating trade promotions, then
the actual Oracle Channel Revenue Management user is the sales administrator.
Depending on the requirements of a company, you can set up different groups to access
Oracle Channel Revenue Management for different purposes.
Some examples are as follows:
• Finance or Accounting Users can be set up as users to account for trade promotions.
• Customer Service Representatives can be set up as users if the company's business

practices indicate that customer service representatives are the ones who efficiently
resolve claims.
Along with identifying users, a company should also identify an internal

implementation owner, who is familiar with multiple departments and business
functions.
Because Oracle Channel Revenue Management affects multiple areas of the company, it
is important at this stage to form a cross-functional team of representatives from
different departments that will be impacted by the implementation. This process
provides a valuable opportunity to identify better ways of managing integration points,
modeling customer and product data to support processes in different departments,
and to effectively plan for division of labor.
Determining Which Products to Implement

Based on your observations during the process of mapping out order to cash processes
and identifying the users involved, the company should have a good idea on whether
to:
• Implement all of the products of Oracle Channel Revenue Management application
to integrate with the company's Order to Cash process.
• Implement the entire Oracle Channel Revenue Management application not just to
streamline the back-end processes but also to provide a Sales Force Automation tool
to the sales teams.
• Implement only the Accounts Receivable Deductions Settlement product because

that is where the company currently is spending the most money.
• Focus on the Channel Rebate and Point-of-Sale Management product to manage

distributor or wholesaler chargeback claims, track POS data and channel inventory,
and create third party accruals.
Testing Out a Basic Business Flow

Complete the basic setups. For example, if the implementation scope includes the entire
Introduction 1-7
Oracle Channel Revenue Management application, then test a basic business flow that
spans across the whole Order to Cash process:
1. Create a budget
2. Create sales quotas/targets
3. Analyze past promotional ROI
4. Create account plans and promotions
5. Book and ship sales orders
6. Track promotional expenses and accruals in the budget
7. Pass accounting entries to the accounting system
8. Create claims or deductions
9. Associate claims or deductions to promotional accruals
10. Resolve claims or deductions

2
Integration with Oracle E-Business Suite

• Overview
• Integrations Dependencies and Prerequisites
• Flexfields
• Setting Up Oracle Human Resources
• Integrating with General Ledger via Subledger Accounting
• Integrating Oracle Receivables
• Integrating Oracle Payables
• Integrating Advanced Pricing
• Setting Up Oracle Order Management
• Integrating Oracle Inventory
• Oracle E-Business Tax Engine
Overview
Oracle Channel Revenue Management integrates with the Oracle applications described
in the following table:
Integration with Oracle E-Business Suite 2-1

Oracle Application Description
Oracle General Ledger Items such as accruals, accrual adjustments, and

discounts are tracked in Oracle General Ledger. Once
the integration with Oracle General Ledger is complete
you can track items such as offer-related accruals,
claims or deductions with promotional accruals or
earnings settled by credit memo or check.
Oracle Advanced Pricing Advanced options, which is an Oracle Advanced

Pricing feature, enables you to define groups of
modifiers.
Modifiers enable you to set up price adjustments (for

example, discounts and surcharges), benefits (for
example, free goods, coupons) and freight and special
charges.
Also, all offers types except scan data, net accrual and
lumpsum are stored as modifiers in Advanced Pricing.
This includes accrual and off invoice offers.
Oracle Costing Oracle Costing provides information on the actual Cost

of Goods Sold. This information is used for calculating
the promotional return on investment.
Oracle Discoverer Oracle Discoverer is a tool that you can access from
Oracle Channel Revenue Management. Depending
upon how Oracle Discoverer is implemented in your
organization, you can use it as either a query tool for
extracting customer information from the database, or
as a page with predefined reports that you can run.
Additional Information: See also Oracle E-Business

Suite Support Implications for Discoverer 11gR1, My
Oracle Support Knowledge Document Doc ID
2277369.1.
Oracle Inventory Oracle Channel Revenue Management integrates with

the product and product category definitions in Oracle
Inventory. All the modules in Oracle Channel Revenue
Management use these products and product
definitions.

Oracle iStore The Funds Accrual Engine fetches information from all
ordering channels including Oracle iStore. Therefore, in
the Budgets module, you can track any accrual offer that
applies on Oracle iStore.
Oracle Marketing You can associate campaigns, programs, and events

created in Oracle Marketing with offers and budgets in
Oracle Channel Revenue Management.
Oracle Partner Management (PRM) Fund requests related to Special Pricing, Soft Funds,
and Referrals, created in Oracle Partner Request are
sourced from budgets in Oracle Channel Revenue
Management. You can specify the budget source as a
profile value. Offers and claims for PRM flows are
automatically created in Oracle Channel Revenue
Management; these claims are settled by the claims user.
Oracle Payables Promotional payments related to Oracle Channel

Revenue Management can be made and adjusted
through checks in Oracle Payables. Budgets and offers
are updated with the payment information.
Oracle Receivables When customers make payments, the payment

information is updated in Oracle Channel Revenue
Management. When customers take deductions or pay
in excess, Deductions and Overpayment claims are
automatically created in Oracle Receivables and passed
on to Oracle Channel Revenue Management.
Oracle Task Management Oracle Channel Revenue Management integrates with

Oracle Task Management for:
• Offers: generic tasks such as printing the offer to

customer for customer review
• Claims: research activities such as verifying the

proof of delivery or contacting customers to obtain
additional information about the claim.

Oracle Trading Community During Chargeback and Third Party Accrual data
Architecture (TCA) - Data Quality processing, information about end customers such as
Management (DQM) sales, identification, and PO number is captured and
stored. End-customers are created as parties and
accounts in Oracle TCA. The Chargeback module
integrates with the DQM application available in TCA
to search for duplicate data. During Chargeback or
Third Party Accrual submission, based on data checking
rules that are set up in DQM, the chargeback system
finds the corresponding party ID that has been set up in
TCA. If the party does not exist, a new party will
automatically be created in TCA.
Oracle Territory Management Territories that are used in Oracle Channel Revenue
Management for budget allocation, quota allocation,
and defining markets and claim assignment, are created
in Oracle E-Business Suite Territory Management
module.
Oracle Order Management Orders are created in Order Management. Reference

information about the order such as product number,
units, quantity, value and discount, as well as the offer
details are updated in Oracle Channel Revenue
Management. Budgets and offers are also updated with
this information.
Oracle E-Business Tax Engine The Oracle E-Business Tax Engine provides the quote of
the estimated tax amount for a claim. The Oracle E-
Business Tax Engine provides an estimate of taxes
before transactions
Integrations Dependencies and Prerequisites

Oracle Channel Revenue Management integrates with many applications in the Oracle
E-Business Suite to provide the required functionality. This chapter provides
information on the mandatory prerequisites and integrations of Oracle Channel
Revenue Management. It also contains information on the conditional Dependencies.
Mandatory Dependencies
The following Oracle applications and modules provide underlying infrastructure and
support to Oracle Channel Revenue Management. You must implement these
dependencies before beginning an Oracle Channel Revenue Management

implementation.
• Oracle Human Resources
Oracle Human Resources provides the underlying technology stack, schema, and
structure for Oracle Channel Revenue Management. You must implement this
application before implementing Oracle Channel Revenue Management. For more
information, see the Oracle HRMS Implementation Guide.
• Oracle Inventory
Oracle Inventory is the repository for products or collateral used in conjunction
with Oracle Channel Revenue Management promotions. It is also used by the ROI
Calculator. Integration with this application enables you to create and execute
Accrual offers, Off-invoice offers, and Budgets. This application is not required for
Lump sum and Scan Data offers.
• Oracle General Ledger

Oracle General Ledger enables you to post transactions to General Ledger and track
accruals, accrual adjustments, and discounts. By integrating Oracle Channel
Revenue Management with Oracle General Ledger, you can track:
• Promotion-related accruals
• Off-invoice promotion expenses
• Budget adjustments
• Claims or deductions with promotional accruals or earnings, which are settled

by credit memo or check
For more information, see the Oracle General Ledger User Guide..
Optional Dependencies
You can optionally integrate certain applications with Oracle Channel Revenue
Management to extend and enhance the product functionality. Based on your business
requirements, you can integrate some or all of the following Oracle E-Business Suite
applications. The setups are partial and are limited to the functions necessary for Oracle
Channel Revenue Management to function as required.
• Account Derivation Rules
Implement Oracle Subledger Accounting to define your own account derivation
rules for dynamically deriving Oracle General Ledger account codes.
• Oracle Receivables
Integrate Oracle Channel Revenue Management with Oracle Receivables to manage

and settle claims by credit, and manage and settle deductions and overpayments.
For more information, see the Oracle Receivables User Guide.
• Oracle Payables
Integrate Oracle Channel Revenue Management with Oracle Payables to settle
claims by check. For more information, see the Oracle Payables User Guide.
• Advanced Pricing
Advanced Pricing provides the offer logic. Price lists and offers that are created in
Oracle Channel Revenue Management, are stored in the Advanced Pricing schema.
Integrate Oracle Channel Revenue Management with Advanced Pricing to create
and execute Accrual offers, Off-invoice offers, and Budgets. This application is not
required for Lump sum and Scan Data offers. For more information, see the Oracle
Advanced Pricing Implementation Guide.
• Oracle Order Management

Integrate Oracle Channel Revenue Management with Order Management to
execute offers, track accruals, update budgets, and create return material
authorizations (RMAs) to settle claims. For more information, see the Oracle Order
Management Implementation Guide.
• Oracle E-Business Tax Engine

Integration with the Oracle E-Business Tax engine is recommended if your business
operates in a country where you must charge taxes, or if you have business units
that are subject to taxes. The claims module in Oracle Channel Revenue
Management provides the ability to obtain the estimated tax quote. This minimizes
errors arising out of tax amount mismatches that result in Payables invoices being
rejected.
• Oracle Partner Management (OPM)

Integrate Oracle Channel Revenue Management with Oracle Partner Management
to support, execute, or fund some key partner flows such as Special Pricing, Soft
Funds, or Referral flow. This integration provides the ability to automatically
generate offers and claims in Oracle Channel Revenue Management. For more
information, see the Oracle Partner Management Implementation and Administration
Guide.
• Data Quality Management (DQM)

Data Quality Management is a tool from the trading community architecture (TCA)
group that is used to check for potential duplicate customer, contact address, and
contact points for a given customer, contact, or address. See Set Up DQM
Integration for more information.

• Costing
Oracle Channel Revenue Management depends on Oracle Costing to get the Cost of
Goods for a product. This Cost of Goods is used to calculate the Return On
Investment (ROI) in Offer Forecast. The Cost of Goods is obtained by calling the
API CST_COST_API.get_item_cost with the Product and the Organization ID. For
more information, see the Oracle Trading Community Architecture Implementation
Guide..
• Collections
Oracle Collections leverages Channel Revenue Management to track invoice
disputes (tracked as claims in Oracle Channel Revenue Management.) For more
details, see the Oracle Collections User Guide.
• Resource Manager- This component enables you to use application resources

regardless of where they are created. Acting as a central repository, Resource
Manager enables the creation of various types of resources, groups, teams, and
roles. You can import resources such as employees, suppliers, parties, or partners,
created in other applications. Once imported, the resource becomes available for
other applications to use. For more details, see the Oracle Trade Community
Architecture Technical Implementation Guide.
• Task Manager- Task Manager provides a mechanism for your application to

respond to customer needs in a timely manner. Using Task Manager you can create,
assign, manage, sort, and prioritize tasks. If implementing task transition rules,
after defining a rule and assigning it an appropriate responsibility, set the profile
Task Manager: Default Task Status. If no rules are assigned to a responsibility, all
statuses will be displayed in the Status List of Values (LOV). In this case, the Task
Manager: Default Task Status does not need to be set.
• Interaction History- provides a common framework for capturing and accessing all
interaction data associated with customer contact. Acting as a central repository, it
provides a consistent API for tracking all customer interactions within the Oracle E-
Business Suite. For example, if using the tracking mechanism within Web
marketing, each response (each time a customer responds to a Web ad) is tracked in
Interaction History. For more details, see the Oracle Common Application Calendar
Implementation Guide
• Notes and Note Types- Use the Notes module to create, maintain, and share notes
related to customers, opportunities, service requests, and other business objects.
Setting up note types is also optional. Although Oracle Notes comes with a set of
predefined note types, you can create customized note types.Oracle Common
Application Calendar Implementation Guide
• Assignment Manager- The Assignment engine determines the best resource to be

assigned to tasks based on availability and skill set. This engine is used by the
various CRM modules to automatically assign tasks to a resource or a group of

people.
• Territory Manager- Territory Manager provides an infrastructure to define

territories based on flexible criteria, such as geography, zip code, area code. This
engine creates automatic assignment of transactions across the entire CRM suite.
For example, territories are used in Oracle Channel Revenue Management to
automatically assign claims to owners (Oracle Channel Revenue Management
users) based on criteria defined in the territory setup. See Oracle Territory Manager
documentation for more information. Oracle Territory Manager Implementation Guide
• Oracle Product Hub- This application provides a product hierarchy located in the
OLTP schemas. This hierarchy is maintained by the user in a product catalog and is
expanded to a de-normalized table (designed for efficient traversal) by the Oracle
Sales and Marketing applications. Oracle Product Hub Implementation Guide.
• Oracle Sales Oracle Sales, an application designed for sales representatives, sales
managers, and executives, provides a complete set of tools allowing sales teams to
manage the sales cycle from beginning to end. Sales Online features include
comprehensive customer management, Lead and opportunity management,
forecasting, quote generation, order placement, and sales methodologies. Oracle
Sales Implementation Guide
• Oracle Telesales (OTS) - OTS is an application designed for inside sales

professionals, inbound telesales agents, or outbound telemarketing agents. OTS
offers a multi-channel selling solution that manages leads, opportunities and
forecasts across all sales channels: over the phone, the Web or through mobile
devices. It provides a set of tools to help the inside sales team manage the sales
cycle from prospecting for customers to booking the order. Oracle Common TeleSales
Implementation Guide.
• Oracle Interaction Center (Scripting)- Oracle Interaction Center is an integrated

series of products designed for consistent and effective handling of customer
interactions. It provides sophisticated routing, media queuing and enhanced screen
pop integration. Interaction center reduces the cost, complexity and risk associated
with deploying applications. Interaction Center includes modules such as
Advanced Inbound, Advanced Outbound, Email Center, Scripting, and Universal
Work Queue.
Oracle Scripting is a set of tools to facilitate the process of gathering of information
through guided decision flows, consisting of text, questions, and answers. Oracle
Scripting is composed of several components: the Script Author, the Scripting
Engine, the Scripting Administration console, and the Survey Administration
console.

Flexfields
Descriptive flexfields (DFFs) allow you to extend Oracle applications to meet business
requirements without the need for programming. You can use descriptive flexfields in
the Oracle Channel Revenue Management UI to gather information , important and
unique to your business, that would not otherwise be captured.
You can customize a descriptive flexfield to capture just the information your
organization needs. The flexfield structure can depend on the value of a context field
and display only those fields (segments) that apply to the particular type of context. For
example, if the asset category were "desk, wood", your descriptive flexfield could
prompt for style, size and wood type. If the asset category were "computer, hardware",
your flexfield could prompt for CPU chip and memory size. You can even add to the
descriptive flexfield later as you acquire new categories of assets.
Oracle Channel Revenue Management uses the following descriptive flexfields, which
provide customizable expansion space on a page:
Flexfields in Oracle Channel Revenue Management
Application DFF Name Table Name
Marketing Claims OZF_CLAIMS_ALL
Marketing Deductions OZF_CLAIMS_ALL
Marketing Claim Lines OZF_CLAIM_LINES_ALL
Marketing Budgets OZF_FUNDS_ALL_B
Marketing Trade Profile OZF_CUST_TRD_PRFLS_AL

L
Advanced Pricing Offers QP_LIST_HEADERS
Advanced Pricing Offers QP_LIST_LINES
Marketing List Lines DFF for non QP FND_DESCRIPTIVE_FLEXS_

based offers VL
Additional Information: The flexfields, QP_LIST_HEADERS and

QP_LIST_LINES, are defined in Oracle Advanced Pricing. See the
Oracle Advanced Pricing Implementation Guide for more information.

See the Oracle E-Business Suite Flexfields Guide for information on setting up flexfields.
Setting Up Oracle Human Resources

Oracle Channel Revenue Management utilizes the following information that is stored
and maintained in Oracle Human Resources Management System (HRMS):
• Business Groups
• Locations
• Legal Entities
• Operating unit
• Employee
See Oracle HRMS Configuring, Reporting, and System Administration Guide for more
information.
Use the following procedures to set up HRMS for Oracle Channel Revenue
Management:
• Determining the HRMS Navigation Path, page 2-10
• Creating Business Group, page 2-11
• Creating Organizations, page 2-11
• Assigning the Security Profile, page 2-11
• Adding a Legal Entity, Operation Unit, and HR Organization., page 2-11
• Creating a Business Unit, page 2-12
• Assigning Multi Org Responsibilities, page 2-12
Note: Complete all of the following procedures only if you are

implementing Oracle Channel Revenue Management as a
standalone application.
Determining the HRMS Navigation Path

The responsibilities and navigation paths for performing HRMS tasks vary depending
on the terms of your license (shared versus full license).
• Shared HRMS license: Create employees using CRM Foundation.

• Responsibility: CRM Administrator
• Navigation: CRM > Resource Manager: Maintain Resources> Resources
• Full HRMS license: Create employees using HRMS.

• Responsibility: HRMS Manager
• Navigation: People > Enter and Maintain
Creating Business Groups

The business group is the largest organizational unit representing the enterprise. A
business group can correspond to a company or corporation, or to a holding or parent
company in large enterprises. It can be an organization with a physical location, or an
abstract legal entity that employs people assigned to work in organizations beneath it.
Multiple sets of books can share the same business group if they share the same
business group attributes including HR flexfield structures.
For more information on business groups, see Oracle E-Business Suite Multiple
Organizations Implementation Guide.
Creating Organizations
Set up the Business Group as the first organization; all other organizations belong to the
business group. The business group includes internal organizations such as branches,
departments or sections in which employees work. Classify an organization as an HR
Organization to enable the assignment of employees to an internal organization.
To create Organizations for work structures, log on with the US Super HRMS Manager
Responsibility .
Notes: You can proceed with this field only if the classification that you selected has
additional information.
Assigning the Security Profile

Use the profile, HR: Security Profile, to define the security level for specific Oracle
Channel Revenue Management responsibilities. This profile enables access (based on
responsibility) to a single business group. For information on assigning the security
profile, see the Oracle HRMS Configuring, Reporting, and System Administration Guide.
Adding a Legal Entity and Operating Unit

Use this procedure to create a Legal Entity, Operating Unit, and HR Organization.
Oracle Channel Revenue Management supports a Legal Entity and Operation Unit
definition through various flows and screens. For additional information, see the Oracle

HRMS Configuring, Reporting, and System Administration Guide.
Creating A Business Unit

Business Units are used for classifying budgets and setting up budget approval rules.
To create a new Business Unit, log in to Oracle with the appropriate HRMS
Responsibility. For information on creating a business unit, , see the Oracle HRMS
Configuring, Reporting, and System Administration Guide.
Assigning Multi-Org Responsibilities

Oracle Channel Revenue Management requires the implementation of a Multiple
Organization Structure. See Oracle E-Business Suite Multiple Organizations Implementation
Guide for additional information.
Org-striping restricts certain transaction types and setups to specific operating units
within an organization. Org-striping can be applied to:
• Transactions types: Transaction types such as customer parties and accounts, are
visible to all operating units within an organization. Other transaction types are
restricted to a particular operating unit. For example, orders, transactions, receipts,
and checks can be org-striped.
• Setups: Setups such as customer account sites, and vendor sites can also be org-
striped.
The org-striped transactions and setups that are used in Oracle Channel Revenue
Management are listed in the following table:
Channel Revenue Transactions/Setups

Management
Module
Offers Oracle Partner Relationship Management and Oracle Marketing

integrations
Quota allocation Territories and historical sales usage in quota allocation
Account Manager Display and use of sales data

Dashboard
Display of budget data
Budgets Fully accrued budget
Territories and historical sales usage in quota allocation

Channel Revenue Transactions/Setups
Management
Module
Claims Setups such as claim types and reasons.
Approval rules, claim settlement methods, and claim summary view.
Creation, update, and settlement of claims, debit claims, deductions,

and overpayments.
Indirect Sales Usage of price lists in chargeback transactions

Management
Third Party Accrual pricing simulation
Supplier Ship and Creation of ship and debit requests and ship and debit batches.
Debit Supplier trade profile setup.
Supplier Trade Creating supplier trade profiles

Profile Setup
The non org-striped transactions and setups in Oracle Channel Revenue Management
include the basic administration setups such as custom setups, locking and mandatory
rules, and user status.
You can assign multi-org responsibilities to a selected Oracle Channel Revenue
Management responsibility. This displays the appropriate Business Unit when using
that responsibility.
See Oracle E-Business Suite Multiple Organizations Implementation Guide for more
information.
Integrating with General Ledger via Subledger Accounting

Accruals, accrual adjustments, and discounts are tracked in Oracle General Ledger
(GL). However, accounting entries for these are first created in Oracle Subledger
Accounting, corrected, and balanced before being posted to Oracle General Ledger.
Oracle Subledger Accounting is an intermediate step between each of the subledger
applications and Oracle General Ledger. Examples of subledger applications are Oracle
Channel Revenue Management, Oracle Receivables, and Oracle Payables.
Oracle Subledger Accounting creates the final accounting for subledger journal entries
and transfers the accounting to Oracle General Ledger. It stores a complete and
balanced subledger journal entry in a common data model for each business event that
requires accounting. In addition, it enables you to create and store multiple accounting
representations for a single business event in primary, adjustment secondary, and
reporting ledgers. When you set up rules in Oracle Subledger Accounting, you can

define journal line types for your subledger application's event classes, descriptions,
and accounts to store on journal entries. Oracle Subledger Accounting partitions data by
subledger application, while storing the information in a common model.
In Channel Revenue Management, accounting occurs for the accounting entities of
Accrual and of Claim Settlement. For accruals that occur as a result of various offers
such as Accrual, Lump sum, Scan Data, Volume, and Off-invoice accounting events are
raised on:
• Accrual creation
• Accrual adjustment
• Off-invoice offer accrual creation
• Paid adjustment creation using only the public API
Similarly for claim settlements, accounting events are raised after promotional earnings
are associated and claim settlement initiated for the following settlement methods:
• AP Invoice Settlement – Check/ Wire/ EFT/ AP Default
• AR Credit Memo
• AR Debit Memo.
• AP-AR Netting
• Accounting Only (for Ship & Debit Internal Requests)
• AP Debit Memo
• AR Custom Settlement
• AP Custom Settlement
These accounting events in turn create the following accounting entries.

• When accruals occur:
• Debit Sales or Expense Account
• Credit Liability Account
• If the off-invoice posting option is enabled, it creates the following entries when the
sales order line with the offer applied has been invoiced:
• Debit Sales/Expense/Charge (set up in Channel Revenue Management)
• Credit Revenue (from AR)

• For negative adjustments made to accruals, the following reversal entries are
created:
• Debit Liability Account
• Credit Sales or Expense Account
• When a claim or deduction is associated with promotional accruals or earnings, and

the claim is being settled by credit memo, Oracle Channel Revenue Management
passes the Receivables Clearing Account to Oracle Receivables and creates the
following entries:
• Credit Receivables Clearing Account
• When a claim or deduction is associated with promotional accruals or earnings, and

the claim is being settled by check, Oracle Channel Revenue Management passes
the Vendor Clearing Account to Oracle Payables and creates the following entries:
• Credit Vendor Clearing Account
These are the required default GL accounts. You can customize the way in which an
entire GL accounting combination is derived or individual account segments or
flexfields are derived when defining account derivation rules in Oracle Subledger
Accounting.
To integrate both Subledger Accounting and General Ledger with Oracle Channel
Revenue Management, complete the following procedures:
• Setting System Profile Options, page 2-16
• Setting Up The Subledger Accounting Method (SLAM), page 2-16
• Running Concurrent Programs, page 2-17
• Setting Up General Ledger Accounts, page 2-18
• Verifying General Ledger Periods, page 2-18
• Verifying Sequence Assignment, page 2-19
• Setting System Parameters, page 2-19
• Setting Up Currency Conversion, page 2-21
• Creating a Ledger, page 2-21

Setting System Profile Options
Set the following system profiles to integrate General Ledger (GL) with Oracle Channel
Revenue Management.
System Profile Options for Integration with GL
Profile Name Required Level Description and Settings
OZF : Show GL No Site If Yes, then General Ledger accounts are

Accounts on Screen displayed on the budget, system
User parameters, and claim type setup pages.
Oracle General Ledger postings are visible
when you drill down the budget Earned
column.
Example: set sales user to No and finance

user to Yes.
OZF: Common No Site Sets a common currency for use in

Currency for Trade inventory tracking.
Management
OZF : Allow No Site If set to Yes, this profile option lets you
Manual Budget perform manual budget adjustment across
Adjustment for ledgers. The available values are Yes and
Global Offer No.
OZF: GL Date for Yes Site The profile option indicates the date or
Accounting Sweep period to use when entries are swept to
User another open period. The available values
are First Open Period (default value) and
Current Open Period.
Note: Period validations using this

profile option are for promotional
claims. For nonpromotional claims the
system refers to Oracle Payables or
Oracle Receivables period status.
Setting Up The Subledger Accounting Method (SLAM)

You can choose from available accounting methods or you can define your own
accounting method. To define your own accounting method, you must define the

following in Subledger Accounting.
• Application Accounting Definition - specifies the product or subledger for which
you are setting up the accounting method
• Journal Lines – specifies the event class, the journal line type, the conditions for the
use of the journal line type, and the balance type, side and summarization,
• Account Derivation Rules and Mapping Sets - specifies the derivation of accounting
flexfield combinations for the journal entry lines and the conditions that determine
when subledger journal entry accounts and lines are created
• Journal Sources - specifies the transaction objects from which to get transaction
information for the journal entry lines
The diagram below illustrates these components.

For more information, see the Oracle Subledger Accounting Implementation Guide.
Running Concurrent Programs

Run the following concurrent programs for Subledger Accounting and General Ledger
integration:
• Validate Application Accounting Definitions
This program validates defined event classes and event types for Channel Revenue
Management. If validation fails for an event class and type, accounting is not
generated for it.
• Transactions Objects Diagnostics

This program helps diagnose issues with transaction information in journal lines.
• Create Accounting
This program creates accounting entries for a business or accounting event. It also
processes transactions lying in the Subledger Accounting interface tables. You can
drill down to the transaction from the subledger journal entry that is created to
verify that all is well before the accounting is transferred to GL. You can choose to
run this program to create accounting in Subledger Accounting, transfer these to
General Ledger interface tables, and post them into General Ledger tables all in the
same run.
• The Posting program in General Ledger.

Refer to the Oracle General Ledger User Guidefor more information.

Setting Up General Ledger Accounts
Create the following General Ledger accounts for Oracle Channel Revenue
Management. See the Oracle General Ledger User's Guide for instructions.
• Sales Expense
• Accrual Liability
• Receivables Clearing
• Vendor Clearing
Accounting entries use base General Ledger accounts from Oracle Channel Revenue
Management setups in the following order:
Note: This is informational information. You do not have to set these

up now.
1. Budget set up
2. Budget category set up
3. System parameter set up
However, if you are resolving a claim in Channel Revenue Management, accounting

entries use base General Ledger accounts from Oracle Channel Revenue Management
setups in this order:
1. System Parameters. See Set System Parameters, page 3-13.
2. Budget details. See the Oracle Channel Rebate and Point-of-Sale Management User
Guide for more information.
3. Claim type
Alternately, if you define your own account derivation rules in Oracle Subledger
Accounting, then these base accounts are configured dynamically.
Verifying General Ledger Periods

After General Ledger has been set up, you should verify that General Ledger periods
are open to ensure that General Ledger postings can be created.
To verify that General Ledger periods are open follow these steps:
Steps
1. Log on with General Ledger User responsibility.

2. Click Setup.
3. Click Open/Close.
4. Enter fiscal years, period number or leave blank.
5. Click find and verify data.
Verifying Sequence Assignment

Sequence assignment is mandatory for the credit memos, debit memos, chargebacks,
and invoices that Oracle Channel Revenue Management interfaces to Oracle
Receivables and Oracle Payables. Oracle recommends verifying the sequence
assignments in Oracle Receivables and Oracle Payables before using them in Oracle
Channel Revenue Management.
You can verify document sequences, define or query document categories, and assign
document sequence to categories.
To verify the sequence assignment, log in with a System Administrator responsibility
and follow these steps:
Steps:
1. Navigate to Application : Document.
2. Verify the data in the Define, Categories, and Assign Documents screens addresses
your business needs.
3. Validate if proper document sequencing exists for Oracle Receivable credit memos,
debit memos, and chargeback.
4. Make sure the Oracle Payables invoices and Order Management orders are valid.
5. Save your work.
Setting System Parameters

When you set System Parameters for General Ledger integration you can indicate the
following in Oracle Channel Revenue Management:
• Whether Oracle Channel Revenue Management should integrate with General
Ledger.
• Whether General Ledger should create entries for off-invoice discounts
• Default General Ledger accounts
• General Ledger balancing segment

• General Ledger date type
In System Parameters, the ledger and the accounting method Channel Revenue
Management uses are already designated. The ledger specified here defines the
functional currency. An equivalent functional currency is created in the background
when Oracle Channel Revenue Management users work with other currencies to
perform tasks such as creating budgets and offers.
Note: General Ledger accounts (Sales Expense, Accrual Liability,

Receivables Clearing, and Vendor Clearing) for Oracle Channel
Revenue Management should exist before you set up System
Parameters.
To set up System Parameters, log in to Oracle Channel Revenue Management and

follow these steps:
Steps:
1. Navigate to Channel Revenue Management: Administration > Trade Management
> Setup > System Parameters.
2. Click the search icon for an Operating Unit and select the appropriate Operating
Unit.
3. Select the Post to GL check box.
Important: You must select this check box to integrate Channel

Revenue Management with General Ledger. If not selected, the two
applications will not be integrated.
4. Select the Create GL Entries for Off-Invoice Discounts check box if applicable.
Create the following General Ledger entries:
Debit Sales/Expense/Charge (Channel Revenue Management)
Credit Revenue (Oracle Receivables)
5. Select a General Ledger date type.
6. Click the Search icons for the account fields and select the appropriate accounts.
7. Click Update.
• Post to GL: Select this check box to integrate Oracle Channel Revenue Management
with General Ledger. Else, the two applications will not be integrated.
• Create GL entries for Off-invoice discounts: When selected, the General Ledger

entries you previously selected are created.
• Debit Sales/Expense/Charge (Oracle Channel Revenue Management)
• Credit Revenue (Oracle Receivables)
Setting Up Currency Conversion

Setting up currency conversion rate types is an optional step, but is required if you plan
to set up daily conversion rates. Set up currency conversion rates after setting up
currency conversion rate types.
See the Oracle General Ledger User's Guide for more information.
In Oracle Subledger Accounting, enable the Calculate Gain or Loss currency conversion
option for Oracle Channel Revenue Management so Subledger Accounting can perform
the required currency conversions and calculations for the reporting and secondary
ledgers in case of multi-currency transactions.
For information on how currency conversion is used in processing accruals and claims
when using multiple currencies, see the Oracle Accounts Receivables Deductions Settlement
User Guide.
Creating a Ledger
You create a ledger in General Ledger. A ledger determines the functional currency,
account structure, and accounting calendar for each company or group of companies.
To report account balances in multiple currencies, set up additional ledgers for each
reporting currency. Your primary ledger should reflect your functional currency. Each
reporting ledger should use one of your reporting currencies. See the Oracle General
Ledger User Guide for the procedure for creating a ledger.
Integrating Oracle Receivables

Oracle Channel Revenue Management integrates with Oracle Receivables to manage
and settle deductions and overpayments. The following steps describe the flow of
information between the two applications.
1. Payment is received from a customer in Oracle Receivables.
2. Cash is applied with discrepancies in Oracle Receivables.
3. An overpayment or deduction is created in Oracle Channel Revenue Management.
4. An owner is assigned to the deduction or overpayment in Oracle Channel Revenue

Management.

5. The deduction or overpayment is researched in Oracle Channel Revenue
Management.
6. The settlement is approved in Oracle Channel Revenue Management.
7. Transactions are created and receipts are adjusted in Oracle Receivables.
By integrating Oracle Receivables with Oracle Channel Revenue Management, the

following settlement methods are automated:
• Credit memo-on account
• Credit memo-invoice
• Chargeback
• Write-off
• Debit memo
• On-account cash
To integrate Oracle Receivables with Oracle Channel Revenue Management, complete

the following procedures:
• System Profile Options, page 2-23
• Setting Up Defaults for Claims, page 2-23
• Creating Transaction Types, page 2-23
• Creating a Transaction Source for Claim-related Credit and Debit Memos, page 2-
24
• Creating and Verifying Aging Buckets for Claims and Deductions, page 2-25
• Attaching Oracle Channel Revenue Management Requests, page 2-26
• Setting Up Related Customer Accounts, page 3-35
• Setting Up and Verify Receivable Activity, page 2-27
• Setting Up Lockbox Integration, page 2-28
• Flexfield Integration, page 2-28
• Setting Up Write Off Limit, page 2-30

Setting System Profile Options
The following list contains required and optional system profile options for integrating
Oracle Receivables with Oracle Channel Revenue Management:
• OZF: AR Credit Method for Rule
• OZF: AR Credit Method for Installment
• OZF : Select Write-off Activities Based on GL Balancing Segments
• OZF : Automate Deduction/Overpayment Settlement
• OZF : Automate RMA Settlement
• OZF : Allow Un-Related Ship To on Claims
• OZF : Modifier to adjust unit price for RMA settlement
• AR: Application GL Date Default
Setting Up Defaults for Claims

Define the following defaults for integration with Oracle Receivables:
• Claim type and reason
• Days due
• Owner
You must define the defaults listed above in order for deductions and overpayments to
be passed to Oracle Channel Revenue Management. Select the Assignment Manager
check box in Oracle Channel Revenue Management System Parameters to set up
territories for automatic claim owner assignment.
For instructions on defining these and other claim defaults, see Setting Up Claim Defaults
in the Claims chapter.
You can set up defaults in System Parameters and in other places. The claim type and
reason, if set up on the Claim Defaults page, overrides the settings for deductions and
overpayments from Oracle Receivables on the System Parameters page.
Creating Transaction Types

Transaction types drive accounting, tax and cash applications rules. All Oracle
Receivables transactions require a transaction type. For integration with Oracle
Accounts Receivable Deductions Settlement, you must create transaction types for

credit memos, debit memos, and chargebacks.
These transaction types and Receivable activities are mandatory in Oracle Receivables
and Order Management. If you do not enter them as a claim type in System Parameters,
the corresponding settlement methods will not work.
To create transaction types, see the Oracle Receivables User Guide.
Verifying Transaction Type Creation

You can verify transaction types only after specifying claim defaults. Transaction types
are used in the claim settlement process.
1. Define transaction types in Accounts Receivable.
2. Select transaction types in System Parameters, Claim Types or Claim Source

Defaults.
Creating a Transaction Source for Claim-related Credit and Debit Memos

When a claim is settled by debit memo or credit memo, Channel Revenue Management
sends the transaction details to the Accounts Receivables interface tables. The Channel
Revenue Management Autoinvoice program selects these details to create transactions.
The Autoinvoice program requires that transactions have a source which gathers data
and also drives validations.
The transaction source also determines whether on-account credit and debit memos
created through Oracle Channel Revenue Management affect sales credits.
This set up is optional because existing transaction sources can be used for Oracle
Channel Revenue Management. Create a transaction source specifically for Oracle
Channel Revenue Management:
• For tracking purposes.
• If validation requirements for credit and debit memos generated through Oracle
Channel Revenue Management are different from others.
To create a transaction source for claim-related credit and debit memos, log on with
Receivables Super User responsibility.
Navigation: Setup > Transactions > Sources.
Steps:
1. Follow these guidelines to complete the Transaction Sources form:
• Name: Enter a name for the transaction source
• Type: Select Imported

• Batch Source tab: Open the Reference Field Default Value LOV and select
interface_header_attribute1
• Autoinvoice Options tab: Accept the defaults
• Customer Information tab: Choose ID for all options
• Accounting Information tab: Choose ID or Percent for all options
• Other Information tab: Choose ID or Code for all options
• Sales Credit Data Validation tab: Choose ID or Percent for all options
2. Save your work.
Creating and Verifying Aging Buckets for Claims and Deductions

Claims Aging is an optional setup that summarizes all claim amounts by customer and
days due. The claims processor can use this view to determine which customer has the
largest number of outstanding claims and work on those claims first.
You can configure an aging bucket in Oracle Receivables for Oracle Channel Revenue
Management to use to review and report open claims. It is defined by a specific time
period. Each aging bucket can have multiple bucket lines (time periods) including
Current, Past Due, and Future.
Define buckets in the following order:
• Future buckets
• Current buckets
• Past buckets
For a description of these see the section titled Aging Buckets in the Oracle Receivables
User Guide.
If aging buckets are already defined in Oracle Receivables, you can reuse them for
Oracle Channel Revenue Management. Create one specifically for Oracle Channel
Revenue Management only if claim aging bucket definitions are different from others.
Oracle recommends defining buckets in the following order:
• Future buckets
• Current buckets
• Past Due buckets
To avoid duplication of amounts on claims aging, use a consistent aging bucket type for

each bucket setup. For example, to set up a claims aging bucket view, set up a complete
past due setup for an aging bucket without any overlapping buckets.
Creating an Aging Bucket for Oracle Channel Revenue Management

Complete the following steps to create an aging bucket for Oracle Channel Revenue
Management.
1. Set up an aging bucket using the instructions listed in the Oracle Receivables User
Guide.
2. Run the cOZF: Claims Aging Populating concurrent program.
3. Select the aging bucket you have set up for Oracle Channel Revenue Management
when you are prompted to enter a parameter.
Verifying Aging Bucket Creation

After the bucket is created, run the OZF : Claims Aging Populating program using the
bucket defined. The details are automatically available.
Attaching Oracle Channel Revenue Management Requests

You can add Oracle Trade Management concurrent requests to the Oracle Receivables
user responsibility. Users with Oracle Receivables responsibilities often need to run
claim-related requests, and it is much easier for them to do so from within their Oracle
Receivables responsibility. Also, the Oracle Receivables user does not need to be
assigned a Channel Revenue Management responsibility simply to run concurrent
programs.
Similarly, you can add any Oracle Receivables concurrent request to a request group
that is associated with a Oracle Trade Management responsibility.
To attach Oracle Trade Management requests to Oracle Receivables user responsibility,
follow these steps:
1. Log in with System Administrator Responsibility.
2. Navigate to Security > Responsibility > Request Groups
3. Query for Group = Receivables All.
4. Under the Request table, add any program used by Trade Management.
5. Save your work.
6. To add concurrent requests to the Trade Management responsibility, query for

Group = Trade%.

7. Select the Trade Management responsibility and add the Oracle Receivables
concurrent requests you need.
8. Save your work.
Setting Up Receivable Activity

Receivable activities are used during :
• Creation of non-invoice deduction and overpayment by applying to claims.
investigation.
• Settlement of non-invoice deduction and overpayment by write off.
Setting Up and Verifying Receivable Activity

To set up receivable activity, see Receivable Activities in the Oracle Receivables User Guide.
Note: When setting up receivable activity, accept the defaults for GL

Account Source and Tax Code Source. In the Activity GL Account field,
select the account that will hold amounts from nontransaction-related
claims while they are being investigated and click OK.
Verify Receivable Activity Set Up

Complete the following steps to verify that you have successfully set up receivable
activity.
1. Create a receipt in Oracle Receivables and designate it for claim investigation.
2. Your receivable activity should be listed in the Activity column LOV.
Verifying Receivables System Options

Complete the following procedure to set up integration for claim creation for using the
auto lockbox feature. This setup determines the types of unmatched remittances for
which you want to create claims, and also the process to handle claims for matched
remittances.
If you do not want to create deductions for credit memos, you can exclude credit
memos on the system options in Oracle Receivables, so that the lockbox process does
not create deductions for any short payments against credit memos.
To verify Receivables System Options, follow these steps:
1. Log in with the Oracle Receivables responsibility.
2. Navigate to Setup > System > System Options.

3. Open the Claims tab.
4. In the Unmatched Remittances region, indicate the type of remittance line for
which you want Receivables to create claims.
5. In the Matched Remittance Lines region, select the Prepare for Claim Creation box
if you want Receivables to create claims for matched remittances.
6. Select the Exclude Credit Memos box if you want Receivables to exclude credit
memos from automatic claim creation.
For information on lockboxes refer to the section titled Lockboxes in Oracle Accounts
Receivable User Guide.
For large volume claim management, lockbox integration automatically creates
deductions and overpayments and uses the Quickcash feature. This reduces deduction
creation time and improves deduction processing efficiency. Previously, unmatched
amounts had to be handled manually. The lockbox receives payments and
automatically creates a claim for any differences between the payments received and
invoices. Oracle Receivables interprets the lockbox entries based on settings in the
System Option and Lockbox setup windows. For more information, see Lockbox
Integration in the Oracle Accounts Receivable Deductions Settlement Implementation Guide.
To use the Lockbox Integration feature, you must perform some steps in Oracle
Receivables.
To set up Lockbox integration refer to the section titled Lockboxes in Oracle Accounts
Receivable User Guide:
Using Flexfields
Oracle Receivables uses Oracle Receipt Application Information flexfields to pass
receipt application information to Oracle Channel Revenue Management. There are two
kinds of integration:
• Flexfield on receivable application is passed into Oracle Channel Revenue
Management as the deduction flexfield.
• Invoice Transaction Flexfield and Line Transaction flexfield are used to pass
information from Oracle Channel Revenue Management to Oracle Receivables for
transactions such as Credit memo, Debit memo and Chargeback. These flexfields
should not be modified.
For the mapping to be consistent, flexfield segments that are enabled for Receipt
Application Information, Deductions, and Transaction Information must be evaluated
and enabled appropriately.
Additionally, the Invoice Transaction flexfield has been seeded with a new context,
CLAIM, which has the following segments:

• Claim Number
• Customer Reference
• Customer Reason
• Claim Reason
Perform the following procedure to verify receivable application transaction flexfields.

Log on with System Administrator responsibility.
Navigation: Application > Flexfield > Descriptive > Segments.
Example
Search
1. Open the search mode.
2. In the Application field, enter Receivables.
3. In the Title field, enter Receipt Application Information.
Perform a Query
1. Uncheck the Freeze Flexfield Definition box.
2. In the Context Field Values table, under the Code column, create a new context
code, for example Claim Investigation. Enter a code, name, and description.
3. Click Segments, and on the Segment Summary screen, enter Number, Name,
Window Prompt, and Column.
4. Save, and close the Segment Summary screen.
5. Check the Freeze Flexfield Definition box.
6. Click Compile.
Search
1. Open the search mode.
2. In the Application field, enter Marketing.
3. In the Title field, enter Deductions.
Perform a Query
1. Uncheck the Freeze Flexfield Definition box.
2. In the Context Field Values table, under the Code column, create a new context

code.
The context code must be the same as the one defined previously.
3. Click Segment, then enter Name, Window Prompt, and Column
4. Check the Freeze Flexfield Definition box.
5. Click Compile.
Setting Up the Write-Off Limit

If you are settling a non-invoice transaction, you must set up the write-off limit to
automate Receipt Write-Off settlement.
You need to make do this setup if you are settling non invoice
To set up the write-off Limit in the Oracle Receivables application, log on with
Receivables responsibility.
Navigation: Setup > System > System Options > Miscellaneous tab.
Mapping Invoice Reasons

Mapping invoice reasons involves mapping a specific claim reason for chargebacks or
debit memos in Oracle Channel Revenue Management to an invoice reason in Oracle
Receivables. When a claim is submitted for payment processing, the invoice reason is
populated automatically based on the mapping that you have created.
For example, if you have mapped the claim reason, Promotional Claims, with the
invoice reason, Payment of Promotions, then this invoice reason is populated on the
invoice for all claims with that particular reason.
If a claim does not have any reason, then Oracle Receivables always defaults "Invalid
Claims" as the reason for chargeback transaction.
Mapping Credit Memo Reasons

When a chargeback is created to settle a deduction, the chargeback reason must be
passed from Oracle Channel Rebate and Point-of-Sale Management to Oracle
Receivables for integration purposes. Optionally, credit memo reasons can also be
passed from Oracle Accounts Receivable Deductions Settlement to credit memos in
Oracle Receivables.
Procedure for Mapping Invoice Reasons

To map invoice reasons follow these steps:
1. Log in to Oracle Channel Revenue Management with an Oracle Trade Management
User responsibility.

2. Navigation: Channel Revenue Management > Administration > Trade Management
3. Click the Admin tab to display Setup System Parameter page.
4. In the Claims section, select a value for the Claim reason to pass invoicing reason
for chargeback and debit memos interfaced to Accounts Receivable from Oracle
Channel Revenue Management.
Note: If no mapping is provided on claim reason setup, Accounts

Receivable will always default "Invalid Claims" as the reason for
chargeback transactions.
Auto Invoicing Grouping Rule

Auto Invoice determines which interface lines combine to form one transaction. To be
included in a group, the transaction lines must match on all of the predefined
mandatory attributes and on all of the optional attributes included in a grouping rule.
The grouping rule can be defined for a transaction class in:
Receivables > Setup > Transactions > Autoinvoice> Define Grouping Rules
The hierarchy for rule usage is batch source and AR system parameters.
If claims and deductions are settled by on account credit memo/debit memo/RMA, only
one AR transaction is created. To ensure this, the grouping rule for transaction classes,
both credit memo and debit memo, must have grouping by attribute
interface_line_attribute1 set.
Integrating Oracle Payables

Oracle Channel Revenue Management provides support for the following Payables
related settlement methods:
• Wire Transfer
• Electronic Transfer
• Accounts Payable Default Payment
See Payment Settlement Methods for detailed information on Payables related

settlement methods.
Bill back requests are entered in Oracle Accounts Receivable Deductions Settlement as
claims. Claims can be associated with promotional earnings and accruals. They can be
settled by check, credit memo or RMA (which creates a credit memo). When the
customer is paid by check, Oracle Accounts Receivable Deductions Settlement uses
Open Interface Import in Oracle Payables (AP) to create a Payables invoice. The invoice

is then converted to a check.
To implement Oracle Payables for Oracle Channel Revenue Management, complete the
following procedures:
• Creating a Source for Invoices, page 2-32
• Verifying Payment Terms, page 2-32
• Verifying Payables System Options, page 2-33
• Setting Up Vendors and Vendor Sites, page 2-33
Creating a Source for Invoices

Mention the source defined here is to be selected in the system parameters.
When settling a claim with a check, Oracle Accounts Receivable Deductions Settlement
populates the Oracle Payables invoice interface tables with the Payables invoice details.
A source is required for this purpose. For additional information, refer to the Oracle
Payables User Guide.
Note: Select the source that you define here in System Parameters in
Oracle Channel Revenue Management.
To create a source for identifying Oracle Payables invoices generated by Oracle

Accounts Receivable Deductions Settlement, log in with the Payables Responsibility.
Navigation: Setup > Lookups > Payables.
Notes:
• Source Code:
Query for Type = SOURCE, and add the Source code to be used by Oracle Channel
Revenue Management.
Verifying Payment Terms

When settling a claim with a check, Oracle Accounts Receivable Deductions Settlement
populates the Oracle Payables invoice interface tables with Payables invoice details.
After an Oracle Payables payment term is created in Oracle Payables, it can be selected
in the System Parameters setup screen in Oracle Channel Revenue Management. While
populating the Oracle Payables invoice interface tables, Oracle Accounts Receivable
Deductions Settlement passes this payment term to create the invoice.
For more details, see the Oracle Payables User Guide.
To verify Oracle Payables payment term set ups, log in with the Payables
Responsibility.

Navigation: Setup > Invoice > Payment Terms.
Review the Payment Terms you intend to pass from Oracle Channel Revenue
Management to Oracle Payables.
Verifying Payables System Options

The interface with Oracle Payables that is used in claims integration with Oracle
Payables requires reference to the tax options that are set up in the Payables system
options. See the Oracle Payables User Guide for the specific steps.
To view the Oracle Payables Options, log in with Payables responsibility.
Navigation: Setup: Options > Payables Options.
Setting Up Vendors and Vendor Sites

For information on Setting Up Vendors and Vendor Sites see the section titled
Implementing Prospective Vendor Registration and Profile Management in the Oracle iSupplier
Portal Implementation Guide..
Note: You can use Oracle Channel Revenue Management Trade

Profiles to link customers and vendors.
Integrating Advanced Pricing

Oracle Advanced Pricing provides the following functionality for Oracle Channel
Revenue Management:
• Provides Promotion (offer) logic
• Price lists that are created in Oracle Channel Revenue Management are stored in the
Advanced Pricing schema
• Offers created in Oracle Channel Rebate and Point-of-Sale Management are stored
in the Oracle Advanced Pricing schema
When an offer or price list is created in Oracle Channel Rebate and Point-of-Sale
Management, a call to the Oracle Advanced Pricing APIs is made.
To implement Oracle Advanced Pricing for Oracle Channel Revenue Management,
complete the following procedures:
• Setting Advanced Pricing Profiles, page 2-34
• Setting Profile Option for Indirect Sales, page 2-34
• Setting Promotional Limits, page 2-35

Setting the QP: Source System Code Profile
Oracle Channel Rebate and Point-of-Sale Management offers are created in Advanced
Pricing as modifiers of type Promotion. Users can modify offers from within Advanced
Pricing, as determined by the profile option QP: Source System Code set at either the
site, application or user level.
For Oracle Channel Revenue Management, you can set this profile option to either:
• Oracle Pricing:Advanced Pricing users can edit Oracle Channel Rebate and Point-
of-Sale Management offers.
• Oracle Marketing: Advanced Pricing users cannot edit Oracle Channel Rebate and
Point-of-Sale Management offers.
Because offers typically go through an approval process, we recommend setting this

profile to Oracle Pricing.
Note: Modifiers that are created in Advanced Pricing directly cannot be

updated directly in Oracle Channel Rebate and Point-of-Sale
management.
Setting Profile Options for Oracle Channel Rebate and Point-of-Sale Management
Oracle Accounts Receivable Deductions Settlement provides the ability to handle
rebates and chargeback claims from customers and wholesaler networks for point of
sale. Three types of gateways can be used to import customer information in batches:
XML Gateway, EDI or WebADI.
From this data, chargebacks and third party accruals are created automatically.
You can also create special pricing requests in this functionality. Indirect Sales uses a
price list to store the terms and conditions between the company (manufacturer) and its
end customer for chargeback claim scenarios.
You can also use the Indirect Inventory tracking feature to track distributor inventory
levels. After the preliminary inventory level is established, the inventory is updated
based on order management and POS [Point of Sales] data imports. All data coming
from Order management is referred to as 'Inventory In' while POS data is referred to as
'Inventory Out'. This process ensures that your customers claim only the amount to
which they are entitled. Adjustments to inventory can be made manually. The
Inventory data is updated on this screen based on a concurrent job.
To implement this functionality in Advanced Pricing, set the profile option QP: Return
Manual Discounts to Yes, so that all adjustments (manual and automatic) are returned
by the pricing engine.

Setting Promotional Limits
When creating offers, Oracle Channel Revenue Management users can define a
promotional limit, referred to as a cap. To enable promotional limits, set the following
profile options:
• Set QP: Promotional Limits Installed to Yes at the site level. This profile enables
the promotional limit feature.
• Set QP: Limit Exceed Action, at site, responsibility, or user levels. For this profile
select one of the following settings:
• Soft - Full Benefit Amount: Sends the Oracle Channel Revenue Management
user a warning message when promotional limits are being violated. Although
the warning appears, the order process can proceed.
• Hard - Adjust Benefit Amount: Puts the order on hold when promotional
limits are violated.
These settings enable the actual limit amount of each offer to have a cap amount. Oracle
Channel Revenue Management passes this amount to Advanced Pricing and Oracle
Channel Revenue Management as the promotional limit.
For more details, see the Oracle Advanced Pricing Implementation Guide.
Using Pricing Formulas

Pricing formulas are defined in Oracle Advanced Pricing, and are used in Oracle
Channel Revenue Management to handle complex pricing and promotion scenarios. See
the Oracle Advanced Pricing Implementation Guide for the detailed procedure that
describes how to define pricing formulas.
You can use pricing formulas in many different situations including the following
scenarios:
When the discount values on a product fluctuate due to the price of base products, the
discount amounts can be managed automatically. For example, the discounts on dairy
products may vary based on the price of milk. The discount on a product may also vary
depending on the territory under which the customer falls under.
Setting Up Oracle Order Management

Oracle Channel Revenue Management integrates with Oracle Order Management (OM)
for the following purposes:

Channel Revenue Management Integration with Order Management
Application Purpose
Advanced Pricing Oracle Channel Rebate and Point-of-Sale Management offers are
passed directly into the Advanced Pricing schema. Although they
reside in the Advanced Pricing schema, they are executed in
Oracle Channel Rebate and Point-of-Sale Management. No setups
are required for this integration.
Channel Rebate and After an offer is applied to a sales order, an off-invoice discount or
Point-of-Sale Management accrual adjustment is created for the order. AMS Funds Accrual
Budgets - Order Engine fetches the order (and the related offer adjustment
Management information), ultimately updating the budget utilized column. No
setups are required for this integration.
Oracle Accounts When customers return products (for any reason), they can apply
Receivable Deductions a deduction or claim simultaneously. For this reason, claims and
Settlement Claims - Order deductions can be triggered by customer returns. Oracle Channel
Management: Revenue Management provides the ability to create a Return
Materials Authorization (RMA), which is passed directly into
Order Management in with the status Booked. When this RMA
goes through Oracle Channel Revenue Management processes
and generates a credit memo, Oracle Channel Revenue
Management can automatically locate it by using the Claims
Settlement Fetcher program. This program enables automatic
closure of a claim or deduction using the credit memo. Several
setups are required for this integration. For details see Setting Up
Transaction Types, page 2-23.
For more details on how to setup Order Management, see the Oracle Order Management
Implementation Manual.
Setting Up Transaction Types

For integration with Order Management, you must verify the Oracle Channel Revenue
Management Transaction Type Setup. The life-cycle of an order is driven by its
transaction type and the workflow set up behind it. For an RMA, the workflow
determines many factors, such as whether or not the return order will affect inventory.
To set up transaction types in Order Management, follow these steps:
1. Log in with the Order Management Responsibility.
2. Navigate to Setup > Transaction Types > Define.
3. Query for the transaction type. Query for the type you plan on using for Channel

Revenue Management RMAs.
4. Verify that the transaction type code is ORDER.
5. Verify that Order Category is either Mixed or Return.
6. Note the Order Workflow.
7. On the Main tab, verify that there is a Default Return Line Type populated.
8. On the header, click the Assign Line Flows button.
9. Verify that Order Type is populated.
10. In the Assign Workflow Processes table:

1. Find the Return Line Type entered on the Main tab, and note the Process Name.
For Oracle Accounts Receivable Deductions Settlement workflow determines
whether a credit is generated for the RMA. A credit memo is generated if the
workflow contains an Invoicing Activity function. This function must be
checked using Oracle Workflow Builder, a mandatory setup for RMAs to work
in Oracle Accounts Receivable Deductions Settlement.
After workflow does its basic check, it contains an Invoicing Activity, which
generates a credit.
2. Verify that the workflow is assigned to a valid transaction type.
3. Assign this in the Oracle Channel Revenue Management System Parameters

and/or Claim Types or both.
11. Save your work.
Integrating Oracle Inventory

Oracle Inventory serves as the repository for items that can be used in Oracle Channel
Revenue Management. Use Oracle Inventory to create new products or collateral. After
creating new inventory products/items you can add them to an offer or campaign. Items
stored in Oracle Inventory reside in the MTL_SYSTEM_ITEMS table.
Oracle Inventory requires one Inventory Organization to be identified. Typically this is
the Master Inventory Organization. In a multiple operating unit environment, the
Master Inventory Organization should consist of all products from all operating units; it
is the highest organizational level. Optionally, to separate products (sold from each
operating unit) into different Inventory Organizations, create a separate Inventory
Organization for each operating unit. These operating units should exist only as subsets
of the Master Inventory Organization.

See the Oracle Inventory User's Guide for the procedure on implementing Oracle
Inventory.
Oracle E-Business Tax Engine

Oracle Accounts Receivable Deductions Settlement integrates with the Oracle E-
Business Tax engine to get a tax quote. This helps claim analysts to get an idea about the
tax calculated by either AR/AP. Tax quote is asked before the claim is submitted for
settlement.
Oracle Accounts Receivable Deductions Settlement integrates with the Oracle E-
Business Tax engine to facilitate the claim settlement process by providing tax estimates
to claim users. When a claim user researches or settles a claim, the Oracle E-Business
Tax engine fetches the estimated tax amount. The claim user can use this information to
validate the accuracy of the claim.
The Oracle E-Business Tax engine call enables you to estimate the tax amount of your
claim. The estimate enables you to validate your research and look for the right
information knowing the tax impact of the resulting resolutions.
In Oracle Accounts Receivable Deductions Settlement instead of the existing tax codes
on the claim lines screen, there are tax classification codes defined in the Oracle E-
Business Tax application. The tax classification code values are determined by whether
a settlement method integrates with Accounts Receivable or Accounts Payable.
Based on the business process of an organization, the claims submitted by customers
may be either inclusive or exclusive of taxes. Deductions and overpayments are
generally inclusive of taxes.
Additional Information: The tax quote provided by the Oracle E-

Business Tax engine is only an estimate, which the claim user can use to
validate a claim. The actual tax amount is calculated from Oracle
Receivables, Oracle Payables, or Order Management, depending on the
settlement method.
Tax Classification Codes

Tax classification codes vary depending on their purpose, either Accounts Receivable or
Accounts Payable. Tax codes are used for either:
• Oracle Receivables: a tax classification code known as "Output" is derived from the
"ZX_OUTPUT_TAX_CLASSIFICATION" (Order to Cash O2C) lookup type.
• Oracle Payables: a tax classification code known as "Input" is derived from the
"ZX_INPUT_TAX_CLASSIFICATION" Payment Flow (P2P) lookup type.
Tax Classification code varies depending on whether this settlement will go into an
O2C flow or a P2P flow. Oracle Channel Revenue Management supports tax quote

requests only for some settlement methods.
In Oracle Channel Revenue Management you can select whether you want to use the
settlement method O2C or P2P to display either output or input taxes.
Oracle E-Business Tax Error Messages

The following Oracle E-Business Tax error messages are displayed in Oracle Accounts
Receivable Deductions Settlement
• If you click the search icon for the tax classification code without selecting a
settlement method or if you select an unsupported settlement method, the system
displays the following error message:
• "Tax Classification Code and Tax Actions are not available for this settlement
method."
• If you select an Action and click Go without selecting a settlement method, select an
unsupported settlement method or if you do not select a tax classification code:
• " Tax Action not applicable."

3
Implementing Channel Revenue
Management

• Overview
• Enabling Multiple Organization Access
• Setting Up the Time Structure
• Setting up Calendars and Rates
• Setting System Parameters
• Creating Oracle Channel Revenue Management Users
• Performing Basic Setups
• Configuring Product Options
• Setting Up Customers and Buying Groups
• Implementing and Verifying Oracle CRM Application Components
Overview
This chapter provides details on the basic tasks you must perform to implement Oracle
Channel Revenue Management. It contains the following information and instructions:
• Tasks that you should perform before proceeding with the rest of the Oracle
Channel Revenue Management implementation
• Tasks that affect all Oracle Channel Revenue Management modules (Channel
Rebate and Point-of-Sale Management, Accounts Receivable Deductions Settlement,
Price Protection, and Supplier Ship and Debit)
We recommend that you perform the tasks in the order in which they are presented in
this chapter. Tasks include:
Implementing Channel Revenue Management 3-1

• Setting up the Time Dimension Structure: This defines how the calendars used in
Oracle Channel Revenue Management function and interact.
• Setting System Parameters: These define the accounting structure for various
modules.
• Creating Oracle Channel Revenue Management Users: This process sets up the
implementation user and the employee users for the modules.
• Performing Basic Setups: These setups include setting up activities, categories,

rules, and other building blocks of the Oracle Channel Revenue Management
process.
• Performing Customer Setups: This process is used to set up your customers in the
application, including classifications, relationships, and customer trade profiles.
• Setting Up Buying Groups: Buying groups are set up to enable to leverage high
volume purchase discounts.
• Implementing and Verifying Oracle Applications: These applications are the basis
for running Oracle applications. They include Resource Manager, Notes, Territory
Manager, Task Manager, and Calendar (HTML and Forms-based).
Enabling Multiple Organization Access

Oracle Channel Revenue Management includes enhanced support for different
organizational environments. An operating unit is a business entity with its own set of
business rules. Oracle Channel Revenue Management customers generally set up
entities for one or more of the following reasons:
• Geographical differences: A United States operation versus a Japan operation.
• Product and target customer differences: A business unit that sells commodity
products to Original Equipment Manufacturers (OEMs) and a business unit that
sells consumer products through retailers. These two types of customers make
different decisions regarding sales, marketing, and pricing. These decisions need to
be made independently.
• Differences in divisions: Business units that operate independently but also

compete with each other.
Because these operating units function independently, you require to restrict the flow of
transaction information between them. With org-striping you can logically partition
application data within a single database to ensure data privacy. This means that
business transactions of one operating unit cannot be accessed by other operating units
within the same company.

For example, Vision Industries includes two organizations, Vision A and Vision B.
Vision A sells cosmetics, while Vision B sells pharmaceutical products. Vision
Industries can maintain transactions of Vision A and Vision B separately in Oracle
Channel Revenue Management by defining Vision A and Vision B as operating units.
To increase support of the application being used under different operating units,
Oracle Channel Revenue Management includes the following:
• Enhanced Operating Unit Support in Offer, Fully Accrued Budget and Price List
integrating with Advanced Pricing and Order Management. The profile option
OZF: Global Flag on Pricing Related Objects defaults whether a global flag is
checked when the offer is passed to Advanced Pricing.
• Support for different business or data model organization structures on an

operating unit (org-striped) basis or a shared service basis using the MOAC Profile
Option.
• Claim users with access to multiple operating units can view all claims across
multiple operating units without switching responsibilities.
• Enhanced synchronization with Oracle Financial application and Oracle Supply

Chain application in Organization Support
Understanding Multi-Org Needs

Oracle Channel Revenue Management is sometimes referred to as a bridging
application between Customer Relationship Management (CRM) and Enterprise
Resource Planning (ERP).
Org-striping involves segregating areas based on operating units. In real-time scenarios,
companies set up different operating units (OU) or business entities for different
reasons. These operating units have their own business rules and they function
independently. This means that the business transactions of one OU may or may not be
accessed by another OU.
The Oracle MOAC security model enables you to use a single responsibility to access
multiple operating units. The MOAC feature is also known as security by operating
unit. The MOAC profile option MO: Default Operating Unit (described below) allows
you to set operating unit details for offers, budgets, and price lists.
Org-striping enables you to restrict offers, budgets, and pricelist to the respective
operating units using the settings in the MO: Default Operating Unit.
The MOAC feature includes the following profile options:
• MO: Security Profile: Use this profile option to associate a predefined security
profile to a user responsibility. This profile option controls the access for one
responsibility to multiple operating units. It determines if the user can access one,
multiple, or all operating units in the system.

• MO: Default Operating Unit: Optionally, use this profile to set up a default
operating unit value for a user. The operating unit must be a valid value within the
user's security profile. When the user logs in, the value that you set here appears as
the default value in the operating unit field on all the transaction screens. You can
set this profile option at the following levels:
• Site: if a user wants a different default operating unit for each responsibility or
when a user has different organization access for each responsibility.
• User: if a user wants the same operating unit as the default value for all the
responsibilities that are assigned to the user.
A multi-org enabled setup provides users the flexibility to enter setup and transaction
data, and run concurrent programs for multiple operating units without having to
switch responsibilities. The "Operating Unit" field in the transaction user interface
provides a list of operating units. Users can select the required operating unit from this
LOV. The security profile settings and responsibility of the user determine the
operating units that appear in the LOV.
Setting the Multiple Organizations Profile

With responsibilities, you can access more than one operating unit at a time, so you can
perform business tasks for entities that have multiple organizations across all accessible
operating units using a single responsibility.
Set the profile option MO: Default Operating Unit to a valid value, to stamp
opportunities with your default operating unit.
This profile option setting is mandatory. Stamping your new opportunity with the
default operating unit does not limit your access to the opportunity and the stamp is not
visible. New account sites and new account relationships are also stamped with your
default operating unit if the profile option is set. Again, this stamp is not visible,
however it is displayed on the Account Details form if you have access to it through
your responsibility.
If the profile MO: Default Operating Unit is not set to a valid value, an error message
displays when you attempt to create a new account site, or a new account relationship:
• For the Account Site: You will not be able to create the Account Site since your
default operating unit has not been set or has been set to a value that is not valid.
Please contact your System Administrator.
• For the Account Relationship: You will not be able to create the Account
Relationship since your default operating unit has not been set or has been set to a
value that is not valid. Please contact your System Administrator.
See the Oracle E-Business Suite Multiple Organizations Implementation Guide for
information on setting the profile MO: Default Operating Unit, implementation
considerations for operating unit security, and other details on enabling Oracle Channel

Revenue Management users to access multiple operating units.
How Oracle Channel Revenue Management Uses Operating Units

The following table lists and describes how the various Oracle Channel Revenue
Management modules use operating units.
Use of Operating Units
Oracle Channel Revenue Use of Operating Unit

Management Module
Channel Rebate and Point-of- To synchronize with modifiers in the Oracle Pricing
Sale Management application offers in Oracle Channel Rebate and Point-of-Sale
Management include the OZF: Global Flag for Pricing Related
Objects profile option.
Channel Rebate and Point-of- Budgets in Channel Rebate and Point-of-Sale Management use
Sale Management operating units in the following manner:
• Fully Accrued Budget - When you create a budget in

Oracle Channel Rebate and Point-of-Sale Managementt
and accumulate the total balance the profile option OZF:
Global Flag on Pricing Related Objects id is used. For
additional information, refer to Oracle Channel Rebate and
Point-of-Sale Management Implementation Guide.
Channel Rebate and Point-of- In Channel Rebate and Point-of-Sale Management the OZF:
Sale Management Global Flag on Pricing Related Objects profile option
determines whether a price list has the global flag checked in
the background. The price list header screen contains the
global flag for price lists
Channel Rebate and Point-of- You can use the OZF:Trade Planning Territories Limited to
Sale Management Operating Unit profile to create and maintain territories for
Channel Revenue Management purposes enabling you to
segregate territories by operating unit. This eliminates the
requirement of setting up all territories with account sites as
matching attributes. You can set tthis profile option at the site
level. This profile option can handle either org-specific or non-
org specific quota allocation.

Oracle Channel Revenue Use of Operating Unit
Management Module
Channel Rebate and Point-of- The OZF:Trade Planning Territories Limited to Operating Unit
Sale Management profile option enables the Account Manager dashboard to
expose sales orders within one or multiple operating units.
The account's account site for all operating units (plus any
other matching attributes) will be derived for the territory, and
sales data will be based on those sites.
Accounts Receivable In the claims function you can switch from one operating unit
Deductions Settlement to another. The Claims Summary page displays all claims
pertaining to all operating units that you have access to. This
eliminates the need to switch responsibility. Additionally,
when you create a claim (single or mass) and if you have
access to multiple operating units, the claim creation page
allows you to select the operating unit.
Channel Rebate and Point-of- • All channels for importing point-of-sale data display the
Sale Management operating unit field – WebADI, XML Gateway, interface
table.
• The Operating Unit field is displayed on the batch import,

Chargeback summary, and Chargeback header screen to
track the Operating Unit against each point-of-sale batch.
Setting Up the Time Structure

Setting up the time structure is the first task you must perform when implementing
Oracle Channel Revenue Management. The Time Structure facilitates activities such as
quota creation quota allocation, target allocation, offer forecasting, and reporting
features such as sales performance graphs.
Note: You must set up the time structure properly before running any concurrent
programs for populating materialized views.
The time structure you set up provides data at these levels:
• Day
• Week
• Enterprise Period
• Enterprise Quarter

• Enterprise Year
Oracle Channel Revenue Management must have a defined Oracle General Ledger
calendar. Ensure that the Oracle General Ledger Calendar is set up correctly. For more
information, see the Oracle General Ledger User Guide.
To use Oracle Channel Revenue Management pages effectively, ensure that Enterprise
calendar has periods defined from the Global Start Date to any future dated
transactions on which you will report. For example, if you are reporting on future dated
transactions such as quotas or forecasts, periods must be defined for all possible future
dates.
When adding more periods in the General Ledger calendar, do not change any profile
options. Re-run the concurrent program to update the time structure with the new "TO
DATE" parameter and view the log.
Use the following instructions to set up the time structure:
• Setting Profile Options, page 3-7
• Running the Concurrent Program for Updating the Time Structure, page 3-8
• Setting Up the Calendar, page 3-8
Setting Profile Options

Set the following profile options to define the calendar that should be used by your
Oracle Channel Revenue Management team. Assign values to these profiles based on
your specific business needs.
Note: You should not change these parameters after completing the
implementation process. If you change the parameters after data is
loaded into Oracle Channel Revenue Management, then you must
truncate all tables and rerun all concurrent processes.
To set profile options follow these steps:

1. Log in with Oracle Trade Management Administrator responsibility.
2. Navigate to Setup>Profiles.
3. Set the profile option to the value shown in the table.
Profile Option Suggested Value Required/Optional
OZF: Start Day of the Week 2 Required

Profile Option Suggested Value Required/Optional
OZF: Period Type Month Required
OZF: Global Start Date 01/01/1997 Required
OZF: Degree 1 (Use a positive integer.) Optional
Updating the Time Structure

Run the Update Time Structure concurrent program. Suggested parameters are:
• FROM DATE: 1-JAN-1997 0:0:0
• TO DATE: 31-DEC-2005 0:0:0 (the last date previously defined in General Ledger)
• All Level: Y
For the procedure to run concurrent programs, see the Concurrent Programs section.
Setting up Calendars and Rates

Complete the following procedures to set up calendars and rates.
• Setting Up the Accounting Calendar, page 3-8
• Setting Up Calendar Type, page 3-9
• Setting Up Period Rates, page 3-12
• GL Daily Rates, page 3-12
Setting Up the Accounting Calendar

Set up at least one accounting calendar based on your business requirements. You can
define multiple calendars, with a different calendar assigned to each set of books. For
example, you can use a monthly calendar for one set of books and a quarterly calendar
for another.
You can set up a calendar can for any fiscal year, with up to 366 accounting periods for
actuals, and 60 periods for budgets. The periods can be of different lengths, but they
must all be the same period type for one set of books. Otherwise, General Ledger will
not recognize them.
You can define an accounting calendar for past or future periods. Be sure that the

enterprise calendar has periods defined from the Global Start Date to any future dated
transactions upon which you will report.
Oracle recommends defining periods for two or more years into the future. This is
useful for forecasting and quotas. Define a complete financial year and define all the
periods.
The GL period type should be defined in the same language as the instance.
Accounting calendars can be created in Oracle Channel Revenue Management or in
General Ledger. Period (calendar) types must be created before creating Accounting
calendars.
To set up the Accounting Calendar, log in to Oracle Channel Revenue Management
with Trade Management User responsibility.
1. Log in to Channel Revenue Management and navigate to Channel Revenue
Management: Administration > General > Globalization.
2. On the Calendar Types page click Create
3. Enter the calendar name.
4. Enter a prefix. For example, Jan or Q1, or FY04.
5. Select a type.
6. Enter a year.
Setting Up a Calendar Type

Before setting up an accounting calendar, you must create period types. You can create
period types in General Ledger or in the Oracle Channel Revenue Management user
interface.
To enter period types in the Oracle Channel Revenue Management user interface follow
these steps:
1. Log in to Oracle Channel Revenue Management with Trade Management User
responsibility.
2. Navigation: Channel Revenue Management: Administration > General >

Globalization > Calendar Types.
3. To create new periods, enter the appropriate information in the Period Types
section and click Update.
4. To display a particular period type or group of periods:

Enter the appropriate year and period type in the Find Period Types section of the
page and click Search.

• Period Types: Period Types are created in General Ledger in the background. All
Period Types are available in the General Ledger.
Setting Up the Calendar

The calendar defined in this step becomes a value in the List Of Values (LOVs) for the
profile.
To set up the calendar, log on with System Administrator responsibility.
Navigation: Profile > System.
Steps:
1. In the Application field enter Marketing.
2. In the Profile field enter AMS: Marketing Cal%.
3. At the Site level, use the list of values to view the available AMS: Marketing
Calendar options.
4. Select the appropriate Accounting Calendar created previously. For more

information, see Setting up the Accounting Calendar.
5. Save your work.

This is a generic calendar available to all Oracle Channel Revenue Management
users. Different users can have different views of the Calendar, but they cannot
personalize the content. The Calendar displays marketing objects based on statuses
and time range.
In Oracle Channel Revenue Management, the Calendar supports Campaigns and
Offers.
To centrally set up the objects that are shown in the Calendar and to implement the
calendar use the following procedures:
• Assigning Usage to Resource Group, page 3-10
• Selecting Calendar Display Parameters, page 3-11
• Running Concurrent Program for Calendar, page 3-12
• Configuring User Profiles, page 3-11
Assigning Usage to a Resource Group

Before users can view the Calendar, their group must be assigned the CRM Foundation
Calendar Items Group Usage. Only users on groups with "Calendar Item" usage will be
able to view Objects. For more information, see the Oracle Marketing User Guide.
To assign usage to a resource group, log in to Oracle Channel Revenue Management

with Oracle Trade Management User responsibility.
To assign usage to a resource group follow these steps:
1. Navigate to Channel Revenue Management: Administration > Resources > Groups
>Summary
2. Click a group name to display the Group Detail page. Click Update to save changes.
3. Fill in the mandatory fields on the Group Detail page including Group Name and
Active From.
In Group Usages, select CRM Foundation Calendar Items from the drop-down
menu to enable Calendar functionality.
Configuring User Profiles

Before users view the Calendar, they must specify in their user profile what objects they
want to view. Users can further personalize the Calendar by saving preferences based
on their needs.
To configure user profiles for Calendar preferences follow these steps:
1. Log in to Oracle Channel Revenue Management with Oracle Trade Management
2. Navigate to Channel Revenue Management Administration: Trade Management

>Setup.
3. Click on the Profile icon.
4. Navigate to Calendar>Personalize Calendar.
5. In the Personal preferences page, click Yes in the Display Items drop-down menu.
6. Click Update.
Selecting Calendar Display Parameters

You must decide on what information the calendar displays. You can choose to display
information based on:
• Additional criteria such as date.
• Objects including Campaign Schedule, Event Schedule, One-off Events, and Offers.
To specify Calendar parameters, follow these steps:

user responsibility.
2. Navigate to Channel Revenue Management: Administration > Trade Management >

Setup > Calendar Criteria > Create.
3. At the Calendar Criteria Overview select Create.
4. At the Create Marketing Calendar Criteria page fill in the required details including
Object, Custom Setup, Start Date and End Date and Priority.
Select Object Status. For example, if the Object selected for display is "Campaign
Schedule", the status chosen may be Active Schedules. In this case, only Active
Campaign Schedules will appear on the Marketing Calendar.
5. Click Update to save your work.
Updating Calendar Display

Before the new object or criteria displays on the Calendar, run the concurrent program
AMS: Interface Marketing Objects to Calendar. This program is a workflow background
process that updates the Calendar as needed. For the procedure to run a concurrent
program, see the Concurrent Program section.
Setting Up Period Rates

You can maintain period–average, period-end, and revaluation exchange rates for any
foreign currency that you have enabled. General Ledger uses:
• Period–average and period-end rates when you translate your actual and budget
account balances.
• The revaluation rate when you revalue account balances that are denominated in a
foreign currency.
To set up period rates, define rate types (conversion types) in General Ledger. Perform
type mapping in General Ledger or in Oracle Channel Revenue Management.
To set up period rates, log in to Oracle Channel Revenue Management with Trade
Management User Responsibility.
Navigation: Administration > General > Globalization > Period Rates.
You can create or modify pseudo period rates. You can also create new period rates.
Notes:
• Period: The conversion type automatically defaults based on the type mapping.
Setting Up GL Daily Rates

The GL Daily Rate is the actual exchange rate between two currencies on a particular
day. Use this procedure to enter the rate so it can be used throughout the application
whenever currency conversion is performed for that date. Define the rate type
(conversion type) in General Ledger before you enter rates.

To view, update, or create GL Daily Rates, log in to Oracle Channel Revenue
Management.
Navigation: Administration > General > Globalization > Period Rates. (is Period Rates
correct - there is no GL Daily Rate)
After entering rates, you can update information, and make changes to the data at any
point of time.
Notes:
• Conversion rate: While creating a new GL Daily Rate, the inverse conversion rate is
automatically calculated when the conversion rate entered.
Setting System Parameters

On the System Parameters page you can define:
• Accounting preferences
• Price Protection accounting preferences
• Claim source setup defaults, such as a default claim type, reason, claim owner, and
so on
• Claim settlement defaults, such as a default RMA transaction type, debit memo
type, credit memo type, write off adjustment type, chargeback type, and transaction
type, and rule based settlement thresholds and approvals.
• Autopay frequency and preferences
• Pay Over Earnings thresholds
• Indirect Sales and Trade Planning preferences
• Price Protection Process Execution preferences
• Supplier Ship and Debit adjustment preferences
System parameter defaults define the following basic information:

• Operating Unit: Use the search icon to select an Operating Unit.
• Set of Books: When a user creates a budget in Oracle Channel Revenue

Management, it can be in any currency. In the background, however, a functional
currency is recorded with the budget. The functional currency (defined for this set
of books) is the main currency used by the Oracle General Ledger set of books.
Oracle General Ledger postings are created in this functional currency.

• Accounting Method: Select Accrual.
• Accounting section: Oracle General Ledger integration parameters including

default accounts.
• Sales, Expense, and Charge Account: For accruals created from Lump sum,
Accrual, Scan Data or Volume offers. If the option to post off invoice discounts
to Oracle General Ledger is enabled, this is also used for the debit entry there.
The accounting created will be debit sales/expense/charge, credit revenue
account from the invoice in Oracle Receivables. The accounting entries, Debit
Sales or Expense or Charge account, and Credit Liability are created in Oracle
Channel Revenue Management and tracked as liabilities in Oracle General
Ledger.
• Accrual liability account: Accruals created either from a Lump Sum, Accrual,
Scan Data, or Volume offers may be treated as liabilities by some companies.
Crediting the liability account increases the liability balance.
• Receivable clearing account: This Oracle General Ledger entry, along with
Debit Liabilities, is created when a claim or deduction is created and associated
to promotional accruals if the claim settlement method is a credit memo.
• Vendor clearing account: This Oracle General Ledger entry, along with Debit
Liabilities, is created when a claim or deduction is created and associated to
promotional accruals if the claim settlement method is a check.
To set up System Parameter defaults, see the Setting System Parameter Defaults section
in this guide.
The remaining sections of the System Parameters page do not need to be completed at
this time. Some require other setups to be completed before values can be entered. The
instructions for completing these sections are provided in other sections of this
document and are referenced below.
Claim Section
To complete this section in System parameters, you must first create claim types and
reasons. For information on completing this section of the system parameters page, see
Setting System Parameter Defaults section of the Oracle Accounts Receivable Deductions
Settlement Implementation Guide.
Settlement Section
Instructions are provided in the Setting System Parameter Defaults section.
Autopay Section
Instructions are provided in the Setting Autopay in System Parameters and the Setting
System Parameter Defaults sections of the Oracle Accounts Receivable Deductions
Settlement Implementation Guide.

Earnings Payment Section
Instructions are provided in the Setting System Parameter Defaults section of the Oracle
Accounts Receivable Deductions Settlement Implementation Guide.
Price Protection Section
Instructions are provided in the Oracle Price Protection Implementation Guide.
Indirect Sales Section
Instructions are provided in the Setting System Parameter Defaults section of the Oracle
Channel Rebate and Point-of-Sale Management Implementation Guide.
Planning Section
Instructions are provided in the Setting Up Quota Allocations section of the Oracle
Channel Rebate and Point-of-Sale Management Implementation Guide.
Rule Based Settlement Section
Instructions are provided in the Oracle Accounts Receivables Deductions and Settlement
Supplier Ship and Debit Section
Instructions are provided in the Oracle Supplier Ship and Debit Implementation Guide.
Updating Group Access

Perform this step to set up the implementation user as an Administrator, who is able to
access all objects in Oracle Channel Revenue Management. Use the following high level
procedure to update group access.
Log on with CRM Administrator responsibility.
Navigation: Resource Manager.
1. Add the implementation user to a resource group using the Trade Management
Administrator Responsibility.
2. Run the Concurrent Program, AMS: Group Access Refresh to finish the process of
creating the implementation user.
3. Select the resource group in the AMS: Admin Group profile option.
Creating Oracle Channel Revenue Management Users

The following information describes how to create Oracle Channel Revenue
Management users and employees.

Creating Users Procedure
Create the Implementation User before implementing Oracle Channel Revenue
Management, and assign the roles and responsibilities necessary to complete
implementation tasks. Having a single implementation user makes the process easier as
only one user and password is required to complete all steps.
This section describes the following procedures:
• Creating the employee
• Creating the Implementation User
• Creating Custom Responsibility
• Setting the Default Responsibility
• Importing the Employee as a Resource
• Granting Access to Customer and Administration Tabs
• Updating Group Access
Creating Resources
To create an employee follow these steps:
1. Log in with US HRMS Manager Responsibility.
2. Navigation: People > Enter and Maintain.
3. In the Find Person box, select New and enter the appropriate information.
4. Save your work. A confirmation will appear in the lower left corner of the window.
5. Select Assignment and enter Organization, Team/Group, Location, and Supervisor

If a dialog box with Update and Correction buttons displays, select Correction to
revise existing data and Update to create a new record.
6. Save your work. A confirmation will appear in the lower left corner of the window.
7. Select Yes to use the new location.
8. Save your work.
Important: In Oracle Channel Revenue Management, page level security has been
enabled for the Notes, Team, and Tasks options. Users can access these options in
Channel Revenue Management objects such as offers and budgets only if they belong to

the team that has access to these objects. Admin users can access these options
regardless of the team to which they belong.
Importing the Employee as a Resource

To use Oracle Channel Revenue Management, you should import an employee you
created previously, into the application as a resource. As a prerequisite, the employee
should exist in the Resource Manager.
To import the employee as a resource, log in with the CRM Administrator
responsibility.
Navigation: Resource Manager > Maintain Resources > Import Resources.
1. Locate the employee you previously created.
2. Enter employee's name in the name fields and select Search.
3. Select Create Resource.
4. Click OK to accept default values
5. Click Save Resource (record the transaction number)
6. Click Details to validate that the User Name field is populated with the proper user
created for this employee resource.
Creating the Implementation User

To create the implementation user, log into Forms with System Administrator
responsibility.
Navigation: Security : User > Define.
Notes:
Assign the following responsibilities to the Implementation User:
• General Ledger Super User
• HRMS Manager
• Inventory
• CRM Administrator
• Oracle Trade Management User
• Oracle Trade Management Administrator
• Account Manager

• Workflow User Web Applications
• System Administrator
• Receivables
• Oracle Payable
• Oracle Pricing User
• Receivables Manager
Two procedures are presented below. Use the seeded Oracle Trade Management User
responsibility for Oracle Channel Revenue Management. With this responsibility, the
user can access basic Marketing functions (core) and Oracle Channel Revenue
Management. To restrict user access to Oracle Channel Revenue Management
functionality, create a custom responsibility.
Seeded Channel Revenue Management Users
• TRADEMGR/WELCOME
• Account Manager
Assigning a Default Responsibility

To assign a default responsibility to the Implementation user, log in to Oracle Channel
Revenue Management, and select your default responsibility.
To change the default responsibility at any time, log in to Oracle Channel Revenue
Management.
Navigation: Profile > Navigation Preferences.
Predefined Responsibilities
The predefined Oracle Channel Revenue Management responsibilities are:
• Oracle Trade Management Super User
• Supplier Ship and Debit

• Accounts Receivable Deductions and Settlement
• Account Manager
• Channel Rebates and Point of Sale
• Oracle Price Protection User
• Oracle Price Protection Administrator
Creating Custom Responsibilities

Use the following high-level procedure to create a custom responsibility:
Check these steps.
1. Log in with System Administrator responsibility.
2. Select Application>Menu
3. Create the menu structure.
4. Select Responsibility > Define.
5. Create the new responsibility.
6. Assign the menu to the new responsibility.
For specific procedures on creating a custom responsibility, see the Oracle E-Business
Suite Security Guide.
A sample menu structure for a custom Oracle Channel Revenue Management
responsibility is provided in the following table:
Sample Channel Revenue Management Custom Responsibility Menu Structure
Prompt Submenu Function
Home ASF_HOME ASF_HOME
Customer OZF_NEW_CUSTOMER_ME ASF_ORGZN_SUMRY

NU
Product Oracle Marketing New Products Overview

Product Menu

Prompt Submenu Function
Quota OZF_NEW_QUOTA_MENU OZF_TP_QUOTA_OVER
Budget OZF_NEW_BUDGET_MENU OZF_FUND_OVER
Trade Planning OZF_NEW_TRADE_PLANNI OMO Programs Overview

NG_MENU
Claim OZF_NEW_CLAIM_MENU OZF_CLAM_SUMMARY
Indirect Sales Management OZF_NEW_INDIRECT_SALE OZF_RESL_SUMMARY

S_MENU
Administration OZF_NEW_ADMIN_MENU ASF_SETUP_OPP_CALTYP

E_MAIN
Calendar OZF HTML Calendar Main JTF HTML Calendar. Daily

Menu View
Using Roles and Groups for Access

You can use roles and groups to control user access to application windows, tabs, and
functions.
Accessing the Customer and Administration Tabs

Specify Roles and Groups to gain access to the Customer and the Administration tabs.
To specify roles and groups, log into Oracle Forms with the CRM Administrator
responsibility.
Navigation: Resource Manager. Notes:
Notes:
• Resource: Select the user.
• Roles: Select a role type of Sales and a Role of Sales Representative.
• Group tab: Select a group with Usages of Sales and TeleSales and Oracle
Marketing. Ensure that the Group Member Role Sales Representative is associated
with the above group on the Resource Details screen.

Updating Group Access
Perform this step to set up the implementation user as an Administrator, who is able to
access all objects in Oracle Channel Revenue Management. Use the following high level
procedure to update group access.
Log on with CRM Administrator responsibility.
Navigation: Resource Manager.
1. Add the implementation user to a resource group.
2. Run the Concurrent Program, AMS: Group Access Refresh.
3. Select the resource group in the AMS: Admin Group profile option.
Performing Basic Setups

This section includes the instructions for performing the following basic setups:
• Creating Activities, page 3-22
• Creating Marketing Mediums, page 3-22
• Creating and Verifying Categories, page 3-23
• Creating Thresholds, page 3-23
• Creating Custom Setups, page 3-24
• Creating Mandatory Rules, page 3-26
• Creating Locking Rules, page 3-27
• Creating User Statuses, page 3-29
• Creating Approval Rules, page 3-28
• Setting Up Product Options, page 3-33
Creating Activities
An Activity manages the relationship between an object's Activity Type and the
Marketing Medium.
Activities are used to identify the general purpose of a promotion, for example,
Advertising or Listing allowance.
Use the Activity page within the Administration tab to:

• Manage the relationship between an object's Activity Type, Activity, and the
available Marketing Medium.
• Specify the available Activity and Marketing Mediums combination for a given
Activity Type.
You can create Activities within the application and link them to an existing Activity
Type. When an Activity Type is selected for a Object Create or Custom Setup, the
Activities that have been created for the Activity Type populate the Activity LOV.
If you are also implementing Oracle Marketing, then you can also use the activity setup
screen to set up related activities. For more information, see the Oracle Marketing
Procedure
To create an activity, follow these steps:
1. Log in to Channel Revenue Management as a Trade Management User.
2. Navigate to Channel Revenue Management : Administration > Trade Management

> Setup > Activity.
3. Enter an Channel Name.
4. Select an Channel Category = deal. and mark as Active. Only Active Activities are
available within the application.
5. Associate Marketing Medium. 6.
6. Click Go
Select a Marketing Medium from the list of active Marketing Mediums displayed.
Select Active From and Active To dates. These dates should fall within the Active
From and Active To dates of the Marketing Medium.
Marketing Medium shown up on the Object details page based on the Association
of the Marketing Medium with the various activities in the create Activity screen. A
single Marketing Medium may be associated with multiple Activities.
7. Click the create button to save your work.
Creating Marketing Mediums

Marketing mediums relate to a specific channel used by a customer to execute a
promotion's performance activity. Therefore, they differ by activity.
For example, a trade promotion for a new toy includes the activities of Advertisement
and In-Store Display. The advertising appears in the local newspaper, community
magazine, and on the radio. In-Store displays include an End-Aisle Display and a

display by the cash register.
Use the following procedure to create a marketing medium.
To create a marketing medium, log in to Oracle Channel Revenue Management with
Channel Revenue Management User responsibility.
Navigation: Channel Revenue Management : Administration > Channel Revenue
Management > Setup > Marketing Medium. Click Create.
Notes:
• Marketing medium name: This name should reflect the activity type and the
activity with which it will be associated.
• Channel: Choose the appropriate activity that this medium will support. For
example, if the Marketing Medium is Direct Mail House, choose Direct Mail for the
activity.
Creating and Verifying Categories

Categories are used to group objects. Use them as selection and search criteria to locate
objects. In Oracle Channel Rebate and Point-of-Sale Management Oracle Channel
Revenue Management, budgets categories are used to impose a business rule and to
integrate with General Ledger.
Creating Categories
To create a category, log in to Oracle Channel Revenue Management.
Navigation: Administration > Trade Management > Setup > Category.
For more information on categories, see Setting System Parameters, page 3-13.
Verifying Categories
To verify that a category is properly implemented, log in to Oracle Channel Revenue
Management.
Navigation: Budget > Budgets > Create.
Verify that the category you created is displayed as a value in the Category drop-down
menu.
Creating Thresholds
To create thresholds, log in to Oracle Channel Revenue Management with Oracle
Channel Revenue Management responsibility.
Navigation: Channel Revenue Management : Administration > Trade Management >
Setup > Thresholds. Click Create.

Creating Custom Setups
In Oracle Channel Revenue Management, budgets, offers, claims, quota, and price list
use custom setups.
Custom setups determine:
• Source Code Suffix: Use for budgets, offers and claims.
• Side Navigation Menu: The side navigation menu is the vertical menu that appears
after an object is created.
• Menu Items: Menu items are the functional areas within the application where data
can be created or where objects are viewed.
• Component Groups: Menu items are logically grouped into various sections based
on functionality. Component Groups include Planning, Execution, Tracking,
Collaboration and Approval. Within each Component Group is a logical collection
of menu items.
• Approval requirementsfor:
• Budgets: Approval rule setup
• Offers: Whether a budget, budget approval, theme approval, and adjustment

approval are required
• Claims: Whether or not approval is required
Custom setups are not org-striped. Therefore the same setups appear in every operating
unit. A few seeded custom setups are included with Oracle Channel Revenue
Management. Use the following procedure to create additional custom setups.
Procedure
To create Custom Setups, log in to Oracle Channel Revenue Management with Oracle
Trade Management User responsibility.
Setup > Custom Setup. Click Create.
Notes:
• Active: Select to make the setup available for users.
• Allow Essential and Optional Grouping: Select if you want to change the default
grouping.
• Source Code Suffix: The suffix that you enter is reflected when an object is created.

The suffix can be alpha, numeric or a combination and the maximum number of
characters is 3.
Specifying Custom Setup Details

To configure a custom setup after creating it, log in to Oracle Channel Revenue
Management.
Navigation: Channel Revenue Management: Administration > Trade Management >
Setup > Custom Setup > Custom Setup link.
Notes:
• Display Sequence: Use this column to control the order in which the objects
appear. For example, if Products should appear directly below Main, then Product
should be sequentially numbered directly after Main. Main is not an optional
setting and must be included. In this example, Main could be given a value of 10,
and Product could be given a value of 11.
• Available Attributes: Use this column to indicate if the attributes for this object
should be made available.
• Essential: To control the display order of a particular object, check the Essential box
(be sure to select the Essential check box that aligns with the correct object).
Anything not checked in the "Essential" column is considered "Optional" and is
listed in alphabetical order.
• Essential Display Sequence: Display sequence is a numeric setting used to order

objects in cue cards. If the Essential box is checked, numeric values need to be
provided enables the "Essential" objects to be ordered appropriately. The Display
Sequence column is used to determine the order when "Business Process View"
profile value is selected. You can set up the business process view at the user level.
You can select Offer along with Scan Data or Lump sum:
• Scan data offers: A common promotional tactic executed by companies in most all
consumer goods industries. Common examples of scan data promotions are
coupons or consumer rebate programs, which may be received by a manufacturer
as an import file from a POS system.
• Lump sum offers: In addition to offers made to customers tied to specific product
transactions (for example, $1.00 off per case), a supplier may pay customers for
other services and expenses. These include payments to secure shelf space (slotting
allowances), events (new store opening activities), and payments to reimburse
customers for advertising costs, for example. For these situations, the vendor uses a
Lump sum offer to issue a check or credit to the customer for a specific amount.

Reversing Accruals
A profile option allows the reversal of product family accruals for Lump sum and Scan
Data offers. If enabled, the option works as follows. If an offer line specifies a product
family only, then the following Oracle General Ledger entries are created during claim
settlement:
1. Reversal of original accrual posting.
• Debit original liability account by associated earnings amount
• Credit original sales/expense account by associated earnings amount
2. Recreation of accrual posting. The base accounts are taken from the budget or
budget category (should be the same as the original base accounts, unless the base
Oracle General Ledger accounts on a budget or category have been changed.)
Account Derivation Rules are used for the following:
• Debit sales/expense account by associated earnings
• Credit liability account by associated earnings amount
The Account Derivation Rules provide the configuration of the Oracle General Ledger
accounts to post actuals for particular products even when accrual postings were
created for product families. The claim itself does not need any validation.
For regular actual postings, there is a profile option that drives whether the liability
account should be constructed by the Account Derivation Rules or should be taken
directly from the original liability account. For these postings, this profile option is
bypassed and the liability account referenced in the step above is always used. Both of
the following entries are offsetting entries — the debit entry offsets the credit entry
created in the step above; the credit entry offsets the debit entry created by Oracle
Receivables or Oracle Payables. Therefore, no call to the Account Derivation Rules is
necessary for:
• Debit liability account by associated earnings amount
• Credit receivables/vendor clearing account by associated earnings amount
You can also scatter lump sum postings by dividing the budget total into smaller
amounts and creating postings to the budget and General Ledger periodically.
Setting up Rules
You can create the following types of rules.
• Mandatory Rules
• Locking Rules

• Approval Rules
Creating Mandatory Rules

You can set up mandatory rules to require users to enter data in specific data fields on
specific screens. You can create rules to make certain data fields mandatory. Certain
values in the selected columns are seeded as mandatory and cannot be removed.
In Oracle Channel Revenue Management, procedures that use mandatory rules include
budgets, offers, claims, adjustment types, claim types, budget thresholds, budget
request, claim reason, system parameters, trade profile, and price lists.
For example, in Claims, Reference is not a mandatory field by default but if your
business requires this field, you can create a mandatory rule to enforce this business
requirement. An asterisk next to the field indicates that it is mandatory.
Note: Mandatory rules do not apply for the offer types, Accrual, Off
Invoice, and Trade Deal.
To create mandatory rules, log in to Oracle Channel Revenue Management with Oracle
Trade Management User responsibility.
Setup > Mandatory Rule.
Notes:
• Object attribute: This is the side navigation menu for which this field appears.
• Selected fields: The field names in the Selected Fields column will be mandatory.
Creating Locking Rules

Locking rules enable you to prevent users from updating data at certain statuses. In
Oracle Channel Revenue Management modules that can use locking rules include
Channel Rebate and Point-of-Sale, and Accounts Receivable Deductions Settlement.
Note: Locking rules do not apply for the offer types, Accrual, Off
Invoice, and Trade Deal.
To create a locking rule, log in to Oracle Channel Revenue Management with Trade
Management User responsibility.
Setup > Locking Rule.
Notes:
• Parent object type: For each selection, different object selections become available

in the Object Attribute and System Status drop-down lists.
• Object attribute: This is the side navigational menu for which this field appears.
• System status: Select New.
• Selected fields: Move items from the Available Fields column to the Selected Fields
column. The fields in the Selected Fields column will be locked.
Note: Certain fields are seeded in the mandatory rule and cannot be
removed from the Selected Fields.
Creating Approval Rules

In Oracle Channel Revenue Management, every product can use approval rules.
Approval rules determine what must be approved, by who, and at what status.
You can configure approval rules for budgets or budget requests by using multiple
parameters such as amount, budget category, organization, and custom setup.
For internal approval of supplier ship and debit requests, you can configure approval
rules for the new transaction type of OZF: Supplier Ship and Debit Request that you
create with transaction type key of SUPPLIER_SHIP_DEBIT. To define approval rules
for ship and debit, use the Approvals Management Administrator responsibility to
create the new transaction type. Next, define item classes and attributes for this
transaction type. Use the Approvals Management Business Analyst responsibility to
create new attributes. For example, you can define an action type such as chain of
approvers, create approver groups, and add members to a defined approver group.
If no approver is set up in Oracle Approval Management, Supplier Ship and Debit uses
the approver you named for the OZF_SD_DEFAULT_APPROVER profile option. If no
approver is found for the profile option, then either the person assigned this role on the
request or the administrator approves the request.
When claim processors determine settlement methods for their claims, you can set up
approval rules so that claims are settled only if they are approved by a manager.
If no approval rules are set up for a given transaction, notification is sent to users with
the Marketing Default Approver role.
You can assign approvers by role, user, function or a combination of all three. You can
use functions such as Object Owner, Parent Object Owner, Budget Owner, or Parent
Budget Owner. These are similar to approval roles, but are dynamic based on each
Object, and need not be assigned to a User. If you want the approval to go through a
chain of approvers, set approvers in that particular order.
Approver attributes include:
• Order: the order in which approvers are notified.

• Roles: Marketing Default Approver role type.
• Function: any customized program to search for approvers.
Warning: After setting up approval rules, carefully test each approval

rule to ensure that the correct rule is used. This testing process
identifies conflicting rules.
Example
Scenario: All claims under $100 are automatically approved. All claims over $100 with
the reason Promotion go to Mary Smith, the Sales Administrator, for approval.
Solution: Set up two approval rules. The first one is for claim amounts $0 to $100. They
are routed to a default dummy approver that has automatic approval set up in the
workflow notification.
The second rule is for claim amounts over $100 with reason Promotion. These claims are
routed to Mary Smith for approval.
Use the following procedure to set up approval rules:
• Setting Up Role Types for Approvals, page 3-30
• Setting Up Roles for Approvers, page 3-31
• Viewing System Profiles for Approvals, page 3-32
• Creating Approval Rules, page 3-32
• Assigning Approvers, page 3-33
Creating User Statuses

In Oracle Channel Revenue Management, modules including budgets, offers, claims,
price list, and budget sourcing can utilize user statuses. User statuses are meant for
tracking and classification purposes only; system statuses drive system behavior. After
you set up user statuses, Oracle Channel Revenue Management users can select user
statuses for budgets, offers and claims.
You can create multiple user statuses to give a team of claim users who administer a
claim the ability to review the performance details on the claim before they settle it:
System Status User Status
Pending Close First Reviewer

System Status User Status
Pending Close Second Reviewer
Pending Close Third Reviewer
The first reviewer reviews the claim, and updates the status to "Pending Close - First
Reviewer" user status. At this user status, because the underlying system status is
Pending Close, the claim has all the behavior of a claim in the pending close status, and
none of the fields on the claim can be updated. This user status also enables other claims
users to know that the claim is under the first review. After reviewing the claim, the
first reviewer can change the status to "Pending Close - Second Reviewer", which
enables everyone to know that the second reviewer is reviewing the claim.
Seeded user statuses are included in Oracle Channel Revenue Management. See the
Oracle Accounts Receivable Deductions Settlement Implementation Guide for the list of
seeded user statuses. Use the following procedure to create additional user statuses:
Log in to Oracle Channel Revenue Management with OracleTrade Management User
responsibility.
Navigation: Channel Revenue Management: Administration > Trade Management >
Setup > User Status.
Notes:
• Default: Select this check box to set a user status as the default otherwise one of the
seeded user statuses for budgets, claims or offers is used.
Creating Role Types

The required role types for approvals are:
• Default Marketing Approver:Approver of any new marketing object requiring
approval. This role type should be assigned to one person only.
• Marketing Approver: Approvers specified by the approval rules.
To set up role types for approvals, log in to Oracle Forms and select the CRM
Administrator responsibility.
Navigation: Resource Manager > Setup > Role Types.
Notes:
• Role types: Verify that the following role types exist:
• AMSAPPR: If the role type does not exist, then create one by clicking New.

• Code column: Enter AMSAPPR.
• Meaning and Description: Enter Default Marketing Approver.
• Marketing approver: If the organization requires multiple approvers, then

create a role type called Marketing Approver:
• Role Type: MKTGAPPR. If it does not exist, continue with this procedure.
Otherwise, proceed to the next section.
• Menu: Select New.
• Code: Enter MKTGAPPR.
• Meaning and Description: Enter Marketing Approver.
Creating Default Approver Roles

Create the role of Default Marketing Approver and assign it to a user. The Default
Marketing Approver receives approval notification for any budget, offer or claim not
meeting the criteria specified in your approval rules.
Note: The Default Marketing Approver Role can only be assigned to

one user. If more than one user receives this role, the approval process
fails. Note that the system will not prevent you from assigning the role
to more than one user. For information on Default Marketing Approver
see the section titled Approval Process in the Oracle Marketing User Guide.
To set up approver roles, follow these steps:

1. Log on with CRM Resource Manager responsibility.
2. Navigate to Administration >Resources > Roles.
3. Query for the role AMS_DEFAULT_APPROVER or create it using the following

steps.
4. Code column: enter AMS_DEFAULT_APPROVER..
5. Name: Default Marketing Approver.
6. Type: Use the LOV to select Default Marketing Approver or the description you
gave the Default Marketing Approver Role Type.
7. Description: Enter Default Marketing Approver Role.
8. Check the Active and Manager boxes.

9. Save your work.
Viewing Approval Profiles

See the table below for system profiles and their values.
Profiles Options for Approvals
Option Required Level Setting Effect/Limitation
AMS : Cut off Yes Site Enter a This determines what percentage of the
percentage for value estimated budget amount an offer must
Approvals between 0 secure in actual funding before the offer
and 100 can go active.
For example, if you enter 100, it means

100%. An offer's estimated budget
amount is $10K, meaning that it is
estimated that this offer must get
budget approved for $10K before the
offer can go active.
OZF : Source Yes Site Yes/No If set to Yes, then objects can source
from Parent only from their parent objects.
Object
If set to No, then the schedule sources
funds directly from a budget.
Using the Create Approval Rule Procedure

The creation process involves first creating an approval rule and then assigning
approvers to the rule.
The attributes of approval rules are weighted to determine which rules should be used
in different situations. If there are multiple rules that may apply, then these weights
determine which rule to use.
• Business Unit = 6 (if the business unit matches the rule, this weight is assigned)
• Organization = 5
• Approval Object Type = 4 (budget)
• Budget Category = 3
• Custom Setup = 1
To create approval rules, log in to Oracle Channel Revenue Management with the

Oracle Trade Management User responsibility.
Navigation: Administration > Trade Management > Setup > Approval Rule.
Assigning Approvers
You can assign approvers by role, user, function or a combination of all three. The
functions in use are functions such as Object Owner, Parent Object Owner, or Budget
Owner.
These are similar to approval roles but are different in the sense that they are dynamic
based on each object (budget, claim, campaign, etc.) and do not have to be assigned to a
User. Designate an order if the approval must be sent through a chain of approvers.
For example, you have a trade promotion budget that has three approvers for the
Budget Line Approval. After creating the rule, add approvers to the rule in the order in
which they should approve. Approver with Order [1] is the first approver, followed by
Approver with Order [2] and so on.
Configuring Product Options

Product templates enable users to configure product attributes. Configurable Product
Options can be defined when Oracle Channel Revenue Management is installed.
Product templates:
• Determine the list of product attributes displayed in the inventory options side
navigation menu for any responsibility
• Enable you to customize a list of product attributes based on business needs and
integration requirements
Oracle Channel Revenue Management provides a default template based on whether

you are defining a product or a service. You can change the selection of product
attributes to override the template. You can define the list of product attributes for each
responsibility and you can also specify if the product attributes are editable in the
inventory options page. This feature enables you to isolate product attributes and limit
their access to the appropriate users in accordance with business and integration
requirements.
Oracle Channel Revenue Management product options are different from inventory
templates. The options created here are used only in Oracle Channel Revenue
Management screens, which gives the user an option to configure the product attributes
displayed in the inventory option side navigation menu.
To create product options:
2. Navigate to Channel Revenue Management:Administration> Trade Management >

Setup > Product Options.
To create and enable a new template, use the following procedures:

• Creating a New Product or Service Template, page 3-34
• Setting Up the New Template, page 3-34
• Selecting Product Attributes in Seeded Product Templates, page 3-34
Creating a New Template

To create a new template, log in to Oracle Channel Revenue Management.
Navigation: Administration > Trade Management > Setup > Product Option > Create
Product Template.
Setting Up the New Template

To set up a new template, open the new template.
Notes:
• Responsibilities: Link a responsibility to the template. You can assign only one
product template and one service template to a responsibility.
• Attributes: Set the following parameters for each attribute:

• Default: Select to make an attribute the default when a product is created.
• Editable: Select to make an attribute updatable in the product screens. If

Editable is selected, Hide is ignored.
• Hide: Select to make hide the attribute in the product screens. This is
overridden by a selected Editable parameter.
• Select All: Select this flag to enable all the attributes.
Selecting Product Attributes in Seeded Product Templates

Different Inventory attributes can be assigned to a product, depending on the type of
product created-- Inventory or Service. If an Inventory product is created, then the
attributes screen displays the specific Inventory and Order Management attributes; if
the Service option is selected, then the specific Service default attributes are displayed.
This section lists the seeded attributes for the following seeded product templates:
• Product (Inventory) Template
• Service Template

See the Oracle Marketing User's Guide for more information on seeded Templates for
Products and Service Attributes.
Setting Up Customers and Buying Groups

The following sections describe customer setups:
• Creating Customer Classifications, page 3-35
• Defining Customer Relationships, page 3-35
• Setting Up Related Customer Accounts, page 3-35
• Creating Customer Trade Profiles, page 3-35
• Creating Buying Groups, page 3-36
Creating Customer Classifications

To create customer classifications, see the Oracle Trading Community Architecture
Defining Customer Relationships

To define customer relationships, see the Oracle Trading Community Architecture
Setting Up Related Customer Accounts

Claims can be settled for the claiming customer account and all other related accounts.
Claims always use customer accounts in TCA, and not parties. For example, if accruals
are tracked at the account level, and the claim is from a bill-to account, payments can be
made to related ship-to accounts.
For instructions on defining account relationships, see the section titled Creating
Customer Account Relationships in the Oracle Receivables User Guide.
Setting Up Customer Trade Profiles

Customer trade profiles are used to perform the following tasks.
• Store basic customer information such as customer name, account number, site and
address.
• Provide a link to vendor setups if applicable.
• Define Autopay parameters for accrual reimbursements including payment

frequency, threshold, and method.
• Define parameters for claim payments including days due and write off thresholds
for deductions and overpayments.
• Define earning payment parameters for unearned offer accruals including various
threshold settings.
• Define indirect sales parameters including batch and line tolerances.
• Define code mapping for customer reason, agreement, unit of measure (UOM),
item, and end customer.
For instructions on how to create customer trade profiles, see Creating Customer Trade
Profiles, page 3-35.
Creating Buying Groups

Buying groups enable companies to leverage high volume purchase discounts.
Companies in the consumer goods sector and elsewhere can obtain high volume
purchase discounts. You can create buying groups that aggregate the purchases from
different organizations and their accounts so you can negotiate such discounts.
You can form buying groups in Oracle Marketing by linking various TCA parties
together based on a predetermined party relationship.
Any account owned by a member organization can participate in the offer.
To create a buying group follow these steps.
1. Log in to Channel Revenue Management with Oracle Trade Management User
responsibility.
2. Navigate to Customer>Organization.
3. Drill down (click on) to the Organization that you want to set up as the Parent or
Buying Group Organization.
4. Click on the Relationships cue card on the left-hand side.
5. On the Relationships page click the Add Relationship button.
6. On the 'Add an Organization Relationship to' select the Organization that you want
to set up as the Child of the Buying Group.
7. Select relationship of type Buying Groups, make sure the status is set to Active and
click Create.
8. A Confirmation page displays showing the related organization and relationship.

9. Once on the relationships summary page, add a new line for the Organization you
just added.
10. Click on the Organization name just added, to display the child Organization
details page. Click relationships cue card to validate if a new relationship type of
buying group is generated for this child Org. This is done automatically by the
system.
Administration forms responsibility.
12. Navigate to Concurrent Requests > Run.
13. Run the concurrent program Generate Party List for Market Qualifiers.
14. This will build the buying group and link all the Organizations so defined.
Implementing and Verifying Oracle CRM Application Components

Certain Oracle CRM Application components are prerequisites for implementing any
Oracle CRM module. They provide common infrastructure upon which all CRM
applications are built. (Formerly CRM Technology Foundation)
By providing a set of application components, Oracle CRM ensures that all applications
interact with key business objects in a consistent manner.
The following components are required for Oracle Channel Revenue Management:
• Resource Manager
• Notes
• Territory Manager
• Task Manager
• Calendar (HTML and Forms-based)
To implement CRM Foundation for Oracle Marketing use the following procedures:
• Setting Up Resource Manager, page 3-38
• Setting Up Territory Manager for Oracle Channel Revenue Management, page 3-38
• Setting Up Task Manager, page 3-40
• Setting Up Note Type, page 3-41

Setting Up Resource Manager
Resource Manager is a central repository for various types of resources, groups, teams,
and roles can be created. It enables Oracle Channel Revenue Management and other
applications to use resources regardless of where they are created.
You can import resources such as employees, suppliers, parties and partners that are
created in other applications. After resources are imported into Resource Manager, they
can be used by other applications.
Resource Manager enables:
• Groups
• Roles
• Role Types
• Employee Import
For instructions on setting up Resource Manager, see the Oracle Trading Community
Architecture Administration Guide.
Setting Up Territory Manager

Oracle Channel Revenue Management uses territories for:
• Budget Allocation: For fixed budget allocation and fully accrued budgets.
Transaction Type = Offer in Territory Manager.
• Quota Allocation: For allocating quotas to territory hierarchies.
• Claim Owner Assignment: For transaction types analogous to the Claim in

Territory Manager.
The concept of winning territory in other applications equates to budget and claim
owner assignment in Oracle Channel Revenue Management. To implement Territory
Manager for Oracle Channel Revenue Management, complete the following procedures
in the order in the following order:
• Setting Up Territory Types, page 3-39
• Setting Up Territories for Budgets, page 3-39
• Setting Up Territories for Claim Owner Assignment, page 3-39
• Running Concurrent Process, page 3-39

Setting Up Territory Types
Setting up territory types is mandatory for Oracle Channel Revenue Management
budgets, but optional for claim owner assignment. It is the first task you must perform
when setting up Territory Manager for Oracle Channel Revenue Management. Territory
types map to a specific level in a Channel Revenue Management budget. Each level in
the territory hierarchy must have a unique territory type. For more details on Territory
Manager, see the chapter titled Setting Up Territories in the Oracle Territory Manager
Setting Up Territories for Budgets

Territories are used in fixed budgets and fully accrued budgets in the following
manner:
• Fixed Budgets: Territories are used in fixed budgets for allocation purposes, thus
enabling a company to allocate money to each sales territory. When the allocation is
complete, a budget hierarchy similar to the territory hierarchy is created. The
primary resource for each territory is the budget owner. Other territory resources
become team members of the budget.
• Fully Accrued Budgets: Territories are used in fully accrued budgets to create
budget hierarchies. These budgets can be created based on a specific territory
hierarchy. When approved, a budget hierarchy mapped to the selected territory
hierarchy is created. Each child node (at the lowest level of the budget) is created by
using an Advanced Pricing modifier. When an order that meets the defined criteria
is placed, the total and utilized amount in the appropriate child budget is increased.
The primary resource for each territory is the budget owner. Other territory
resources become team members of the budget
For more details on Territory Manager, see the chapter titled Setting Up Territories in the
Oracle Territory Manager Implementation Guide.
Setting Up Territories for Claim Owner Assignment

Claim owner assignment works similar to territories that are used in other applications.
For example, you can set up a claim territory AZS , so that if the claiming customer is
Business World, the claim is assigned to John. Other AZS territory resources are
assigned as team members to the claim. Territory A is the "winning" territory.
For information on setting up territories refer to the chapter titled Setting Up Territories
in the Oracle Territory Manager Implementation Guide.
Running Concurrent Processes

Run the following concurrent programs each time you change a territory definition:
• Generate Territory Package : Run the following programs In Territory Manager:

• Import Territory Hierarchy and Generate Party List for Market Qualifiers
Run these programs in Oracle Channel Revenue Management.
When running the OZF-TM: Import Territory Hierarchy program, you are prompted
for a Territory Hierarchy Start Node. This value can be any root territory defined under
Oracle Channel Revenue Management in Territory Manager.
For more information on Territory Manager, see Oracle Territory Manager Implementation
Guide.
Setting Up Task Manager

Task Manager is optional for a basic implementation. Task Manager helps you to
manage tasks by providing an effective mechanism for organizations to respond to
customer needs in a timely manner. By using Task Manager you can create, assign,
manage, sort, and prioritize a task.
To implement task transition rules, set the profile, Task Manager: Default Task Status,
after defining a rule and assigning it an appropriate responsibility.
Note: If no rules are assigned to a responsibility, you do not need not

set this profile because all statuses are displayed in the Status LOV.
For complete information on how to set up Task Manager, see the Oracle Trading
Community Architecture Administration Guide.
Task Manager Profile Options
Option Required Level Setting Effect/Limitatio

n
Task Manager: Optional Site, Application, User Defined Required for

Default Task Responsibility, implementing a
Status User task transition
rule. Set this
profile option to
the initial status
of the rule.
Task Manager: Optional Site, Application, User Defined Specifies the

Owner type for a Responsibility, default task type
task User when creating a
task.

Option Required Level Setting Effect/Limitatio
n

Default Priority Responsibility, default task
User priority when
creating a task.

Default assignee Responsibility, default assignee
status User status when
creating or
assigning a task.
The Task Manager: Default Task Status value must be set to the first status value
defined in Task Status Transition Rule for Oracle Channel Revenue Management .
This status applies to the Oracle Channel Revenue Management Administrator.
For more information on Tasks, see the Oracle Trading Community Architecture
Administration Guide..
Setting Up Note Types

Setting up note types is optional. Although Oracle Notes comes with a set of predefined
note types, you can create customized note types. Predefined set of notes and the
customized notes are available in Oracle Channel Revenue Management.
See the Oracle Trading Community Architecture Administration Guide for more
information.
Creating Customized Note Types

Navigation: Notes Setup> Note Type Setup.
Notes:
• Code, Meaning, and Description: Carefully describe the Note Type meaning. This
description is later used to map the Note Type to the Oracle Channel Revenue
Management Object.
• Tag: Enter Note.
Associating a Note with Channel Revenue Management Objects

Navigation: Notes Setups > Source and Note Type Mappings.
Notes:

• Source object: Select the appropriate Oracle Channel Revenue Management object
that you want to use this Note Type. For example, Campaign Schedule.
• Note type: Select the new Note Type created. The Note Type LOV displays the text
entered as the Note Type meaning.
• Application: Select Trade Management.
Note: If a note type is not associated with a specific Oracle Channel

Revenue Management object, it becomes available to all Oracle
Channel Revenue Management objects.

4
Implementing Profile Options, Lookups, and
Concurrent Programs

• Setting Profile Options
• Lookups
• Concurrent Programs
Setting Profile Options

Use the following high level procedure to set any profile option. Log into Oracle Forms
with the System Administrator responsibility.
You can also set Profile Options when you log in with the Oracle Trade Management
Administrator responsibility.
Navigation: Profile > System.
1. Check the level(s) at which you want to set the profile option. The available levels
are listed below:
• Site: The default setting.
• Application: If you select this level, choose the application from the
Application LOV for which you want to set the profile option.
• Responsibility: If you select this level, choose the responsibility from the
Responsibility LOV for which you want to set the profile option.
• User: If you select this level, choose the user from the User LOV for whom you
want to set the profile option.
2. Search for the profile name.
Implementing Profile Options, Lookups, and Concurrent Programs 4-1

3. Verify or set the profile option(s) at the levels that you selected.
Profile Option Categorization

All Oracle Channel Revenue Management profile options are grouped into one or more
of the following categories:
Category Functional Name Category Code Name
Trade Planning Setup OZF_TP_SETUP
Claims Setup OZF_CLAIM_SETUP
Budgets Setup OZF_BUDGET_SETUP
IDSM Setup OZF_IDSM_SETUP
System Defaults OZF_SYSTEM_DEFAULTS
UI Defaults OZF_UI_DEFAULTS
Security OZF_SECURITY
Compatibility OZF_COMPATIBILITY
Before You Begin

Oracle recommends that you set your profile options prior to putting Oracle Channel
Revenue Management into production.
Profile Options for Security Setup

Set the following profile options for Oracle Channel Revenue Management Security:

Profile Options for Security - Category Code: OZF_SECURITY
Profile Name Required Level Setting Default Effect/Limitation
OZF: Allow Appl Yes This profile options

Tolerance allows or disallows you
Override Resp to override tolerance
Site values.
User
OZF: Show GL Appl Yes/No Yes Yes = Oracle General

Accounts On Ledger account numbers
Screen Resp are displayed.
Site
User
Profile Option for Compatibility

Set the following profile options for Oracle Channel Revenue Management Profile
Compatibility:
System Defaults Category Code: OZF_SYSTEM_DEFAULTS
Profile Name Required Level Setting Default Effect/Limitation
OZF: Relationship Yes Site Any Buying Establishes a hierarchical

Type for Buying valid Groups group of customers in
Group relations Trading Community
hip in Architecture (TCA). For
TCA example, if value is set to
subsidiaries then all
parties who share this
relationship are part of a
buying group. Used as a
qualification criteria for
offers.
Lookups
Lookups supply the content of many of the lists of values (LOVs) in the Oracle Channel
Revenue Management user interface. Most lookups are predefined (seeded in the

application). The seeded values can be left as is, or you can customize them to fit your
business needs. Lookup values make choosing information quick and easy, they ensure
that users enter only valid data into Oracle Channel Revenue Management.
You can add new lookup values at any time. You can set the Enable flag for a value to
No, so that the value no longer appears in the list of values, or you can use the start date
and end date to control when a value will appear in a list.
This section describes all of the lookup values and settings that are required for
successful implementation of Oracle Channel Revenue Management.
Creating New Lookup Types

To create a new lookup type, add values to an existing lookup type, or prevent existing
values from appearing in a lookup type, use the Application Utilities Lookups window.
You must log out and log in again to see the effect of your changes.
To define a new lookup type and lookup value, log in to Oracle Channel Revenue
Management with Oracle Trade Management Administrator responsibility. Click on
Lookups under Setups.
Notes:
• Global security group: Un-check to add lookup values specific to the security
group/business group linked to your current responsibility. Existing lookup values
are available to all business groups.
• Tag: Leave blank.
Adding Values to an Existing Lookup

To add a new value to an existing Lookup, query the lookup type to which you want to
add a value, and complete the fields as required.
• You cannot add values if the access level is System.
• If you do not enter a start date, the new lookup is valid

immediately. If you do not enter an end date, the new lookup is
valid indefinitely.
User Level Lookups

The following table lists all of the Oracle Channel Revenue Management lookups for the
user access level. This table also lists the values for each Lookup. Some values list the
meaning (in parentheses) next to the value if the value warrants further description.

User Lookups
Lookup Name/Code Access Values

Level
Number Condition Operators User <
OZF_NUM_CONDITION_O <=
PERATORS
=
>
>=
BW1 (Between)
Denorm Querys For User ELIG
PROD
OZF_DENORM_QUERY_FO
R
Trade Management Product User FAMILY

Level
PRODUCT
OZF_PRODUT_LEVEL
Trade Management Search User OZF_FUND (Budget)

Categories
OZF_CLAM (Claim)
OZF_SEARCH_CATEGORIE
S OZF_OFFR (Offer)
OZF_PRIC (Price List)
XTD Values User MTD (Month-to-Date)
OZF_XTD_VALUES QTD (Quarter-to-Date)
YTD (Year-to-Date)
Extensible Access Level Lookups

The following table lists all of the Oracle Channel Revenue Management Lookups for
the Extensible access level. This table also lists the values for each Lookup. Some values
list the meaning (in parentheses) next to the value if the value warrants further
description.

User Extensible Lookups
Lookup Name/Code Key Values
Formula Entry Operators Extensible DIVIDE
MINUS
OZF_FORMULA_OPERAT
OR MULTIPLY
PERCENT
PLUS
Formula Entry Type Extensible CALCULATION
OZF_FORMULA_ENT_TYP CONSTANT
E
METRIC
Formula Type Extensible ALLOCATION (Allocation calculation)
OZF_FORMULA_TYPE HOLDBACK (Hold Back calculation)
Lumpsum payment type Extensible ACCRUE (Accrue)
CHECK (Issue Check)

OZF_OFFER_LUMPSUM_P
AYMENT
OZF: Customized Object Extensible CB (Chargeback)

Class
CM (Credit Memo)
OZF_CUSTOMIZED_OBJEC
T_CLASS DM (Debit Memo)
INVOICE (Invoice)
ORDER (Order)
PCHO (Purchase Order)
WRITE_OFF (Write Off)
Performance Unit Extensible Amount
OZF_PERFORMANCE_UO Number
M
Lookup Name and Code Access Values and Meaning

Level

Concurrent Programs
This section describes how to user the Request Sets and Concurrent Manager Programs
provided by Oracle Channel Revenue Management. Use the following high level
procedure for running any Oracle Applications concurrent program or program set.
You can use these procedures to run or schedule any of the Oracle Channel Revenue
Management concurrent programs.
See Oracle E-Business Suite Maintenance Guide for complete details on Oracle
Applications concurrent programs.
Select the Oracle Trade Management Administrator responsibility
1. Choose Single Request (if running a single concurrent program) or Request Set (if
running a set of concurrent programs).
2. Query for the appropriate concurrent program, if necessary.
3. You can run the program immediately or schedule batch jobs. If scheduling, select
the time frame.
Use the following high level procedure to check the status of a concurrent program.
Log into Oracle Channel Revenue Management with System Administrator
Responsibility.
Navigation: Concurrent > Request.
1. In the Find Request window, search for your concurrent program request.
• If the server is not busy, then selecting Find may be the fastest way to find your
request.
• If the server is busy, it may be better to enter search criteria and look for
Specific Requests.
2. The Request window displays a list of submitted requests.
3. Select Refresh Data occasionally to check the completion status.
4. Once in the "red" state or Phase = "completed" the "View Output" and "View Log"
buttons will become active (if the log output files have been setup correctly).
Additional Concurrent Programs

The following program is an additional Concurrent Program.

Additional Concurrent Program
Program/ Name Required Description
Team Access Refresh No This program is used for all objects with Teams. When
Program any team changes, this program needs to be run to
accurately reflect who the team members are. This
program updates denormalized tables with team
information.

Index
user profiles, 3-11

A custom setups
create, 3-24
access
objects
Administration tab, 3-20
categories, 3-23
Customer tab, 3-20
group, 3-23
group
rules, 3-26
update, 3-21
approval, 3-28
groups, 3-20
See also approval rules
roles, 3-20
locking, 3-27
accounting sequence, 2-19
mandatory, 3-27
Accounts Receivable Deductions Settlement, 1-5
system parameters
approval rules, 3-28
group access update, 3-15
approver
thresholds
default, 3-31
create, 3-23
approvers
users
assign, 3-33
employees, 3-16
create
See also employee resources
procedure, 3-32
procedure, 3-16
procedure, 3-32
resources, 3-16
profiles
business process-based
view, 3-32
implementation
role types, 3-30
Order to Cash, 1-6
product choice, 1-7
B
users identification, 1-6
basic setups, 3-21 buying groups, 3-36
activities, 3-21
marketing mediums, 3-22 C
procedure, 3-22
Channel Rebate and Point-of-Sale Management
calendars
introduction, 1-2
display parameters, 3-11
Channel Revenue Management
display update, 3-12
business flow, 1-7
usage assignment, 3-10
Index-1
modules, 1-1
products, 1-1 I
Channel Rebate and Point-of-Sale
implementation user, 3-17
Management, 1-2
default responsibility, 3-18
claims
responsibility
See Accounts Receivable Deductions
default, 3-18
Settlement
implementing
deductions
business processes
See Accounts Receivable Deductions
Order to Cash, 1-6
Settlement
calendars, 3-8
Price Protection, 1-4
accounting calendar, 3-8
Supplier Ship and Debit, 1-3
calendar type, 3-9
Claims, 2-25
procedure, 3-10
See also Integrating Oracle Receivables
concurrent programs, 4-7
concurrent programs
CRM components, 3-37
additional, 4-7
notes, 3-41
running, 4-7
resource manager, 3-38
CRM components
task manager, 3-40
notes
territory manager, 3-38
associate, 3-41
MOAC, 3-2
customize, 3-41
overview, 3-1
implement, 3-41
product options
Currency Conversion
templates, 3-33
rates, 2-21
profile options, 4-1
rate types, 2-21
rates, 3-8
customer setups, 3-35
GL daily rates, 3-12
buying groups, 3-36
period rates, 3-12
classifications, 3-35
system parameters, 3-13
related accounts, 3-35
territories, 3-38
relationships, 3-35
budgets, 3-39
trade profiles
claims, 3-39
customer, 3-35
types, 3-39
E time structure, 3-6
employee resources, 3-16 users, 3-15, 3-17
import, 3-17 custom responsibilities, 3-19
integration
F Accounts Receivable, 2-21
Advanced Pricing, 2-33
flexfields
formulas, 2-35
integration, 2-9
profile options, 2-34
promotion limits, 2-35
H
Source System Code profile, 2-34
HR organization dependencies, 2-4
legal entity, 2-11 mandatory, 2-4
operating unit, 2-11 optional, 2-5
Index-2
E-Business Suite write-off limit, 2-30
Oracle Human Resources, 2-10 Subledger Accounting, 2-13
overview, 2-1 accounting method, 2-16
prerequisites, 2-4 accounting sequence, 2-19
eTax, 2-38 concurrent programs, 2-17
classification codes, 2-38 Integration
error messages, 2-39 General Ledger
flexfields, 2-9 system parameters, 2-19
General Ledger, 2-13
accounting sequence, 2-19 L
accounts setup, 2-18
lookups
extensible access, 4-5
currency conversion, 2-21
lookup types
ledger, 2-21
new, 4-4
periods, 2-18
new lookup types, 4-4
system profile options, 2-16
overview, 4-3
Inventory, 2-37
user access, 4-4
Oracle Human Resources, 2-10, 2-11
business groups, 2-11
M
business units, 2-12
MOAC, 2-12 MOAC
multi-org responsibilities, 2-12 needs, 3-3
navigation, 2-10 operating units, 3-5
organizations, 2-11 procedure, 3-4
security, 2-11 multi-org access
Oracle Payables, 2-31 See MOAC
Order Management, 2-35
transaction types, 2-36 O
Payables, 2-31 Order to Cash
invoice source, 2-32 mapping, 1-6
payment terms, 2-32
system options, 2-33
P
vendors, 2-33
Receivables, 2-21, 2-24 Price Protection
activity, 2-27 introduction, 1-4
aging buckets, 2-25 product options, 3-33
claims defaults, 2-23 template
concurrent programs add, 2-26 attributes, 3-34
credit memo reasons, 2-30 create, 3-34
flexfields, 2-28 setup, 3-34
invoice grouping rule, 2-31 profile options, 4-1
invoice reason mapping, 2-30 categorization, 4-2
invoice reasons, 2-30 compatibility, 4-3
system options, 2-27 security, 4-2
system profiles, 2-23
transaction type creation, 2-23 R
transaction type verification, 2-24
Index-3
Rates
currency conversion, 2-21
S
Supplier Ship and Debit
introduction, 1-3
T
time structure, 3-6
See profiles
update, 3-8
U
User Statuses
Creating, 3-29
Index-4

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Oracle® Channel Revenue Management

Implementation and Administration Guide

Part No. E49078-05

Primary Author: Prashanti Gajjala

Contributor: Archana Vadya, Joshua Mahendran, Ranjith Sundaram, Samir Agrawal

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2 Integration with Oracle E-Business Suite

3 Implementing Channel Revenue Management

4 Implementing Profile Options, Lookups, and Concurrent Programs

Access to Oracle Support

• Oracle Electronic Technical Reference Manual - The Oracle Electronic Technical

Guides Related to All Products

Oracle E-Business Suite User's Guide

Oracle Advanced Pricing User's Guide

Oracle General Ledger User's Guide

Oracle Inventory User's Guide

Oracle Order Management Implementation Manual

Oracle Partner Management Implementation and Administration Guide

Oracle Payables Implementation Guide

Oracle Receivables User Guide

Oracle Channel Rebate and Point-of-Sale Management User Guide

Oracle Trading Community Architecture Administration Guide

Installation and System Administration

Oracle Alert User's Guide

Oracle E-Business Suite CRM System Administrator's Guide

Oracle E-Business Suite Developer's Guide

Oracle E-Business Suite Installation Guide: Using Rapid Install

Oracle E-Business Suite Maintenance Guide

Oracle E-Business Suite Security Guide

Oracle E-Business Suite User Interface Standards for Forms-Based Products

Other Implementation Documentation

Oracle Approvals Management Implementation Guide

Oracle Diagnostics Framework User's Guide

Oracle E-Business Suite Flexfields Guide

Oracle E-Business Suite Integrated SOA Gateway Implementation Guide

Oracle E-Business Suite Multiple Organizations Implementation Guide

Oracle e-Commerce Gateway Implementation Guide

Oracle e-Commerce Gateway User's Guide

Oracle iSetup User's Guide

Oracle Product Hub Implementation Guide

Oracle Web Applications Desktop Integrator Implementation and Administration Guide

Oracle Workflow Administrator's Guide

Oracle Workflow Developer's Guide

Oracle Workflow User's Guide

Oracle XML Gateway User's Guide

Oracle XML Publisher Report Designer's Guide

Training and Support

This chapter covers the following topics:

The Channel Revenue Management Suite

• The protection of distributors and retailers against loss of value on on-hand

• Suppliers to minimize claim and deduction costs.

• Budget Management: This provides access to historical sales and pricing

• Point-of-Sale Management: This enables organizations to validate payment

1-2 Oracle Channel Revenue Management Implementation and Administration Guide

• Referral Management: These are incentives that suppliers pay retailers or

Supplier Ship and Debit

1-4 Oracle Channel Revenue Management Implementation and Administration Guide

Accounts Receivable Deductions Settlement

• Claim Transactions: These are records created by other Oracle applications in