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The document is a chat transcript between a customer named Maria and an Intact insurance chatbot and customer service agent regarding Maria's attempts to register for Intact's mobile app. Maria received an email with a PIN to register but is having trouble accessing her profile. The customer service agent Kevin takes Maria's policy number and PIN to look into her online access and says he will need to update some things to give her access, which will take a few minutes.

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25 views

Transcript 2

The document is a chat transcript between a customer named Maria and an Intact insurance chatbot and customer service agent regarding Maria's attempts to register for Intact's mobile app. Maria received an email with a PIN to register but is having trouble accessing her profile. The customer service agent Kevin takes Maria's policy number and PIN to look into her online access and says he will need to update some things to give her access, which will take a few minutes.

Uploaded by

frenchteachertutor
Copyright
© © All Rights Reserved
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Download as TXT, PDF, TXT or read online on Scribd
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Intact (2024-01-30, 6:55:39 PM): By using this chat service, you consent to the use

of personal information that you provide to Intact for underwriting and claims
handling purposes. Visit Intact’s Privacy Promise at
https://www.intact.ca/en/privacy.html for more information.
Intact (2024-01-30, 6:55:39 PM): Hi Maria! I'm the Intact bot.
Intact (2024-01-30, 6:55:40 PM): How can I help you?

You can ask me anything or select an option below:


Intact (2024-01-30, 6:55:40 PM): Button Selections:
Get a quote
Change my policy or profile
See my bill/payments
View my documents
Submit a claim
Track a claim
Other
Maria (2024-01-30, 6:55:46 PM): Other
Intact (2024-01-30, 6:55:47 PM): Just ask a question, and I'll try to answer it.
Maria (2024-01-30, 6:56:04 PM): Register for App
Intact (2024-01-30, 6:56:10 PM): I can help you log in to your Client Centre. Is
this your first visit?
Intact (2024-01-30, 6:56:11 PM): Button Selections:
Yes
No
Maria (2024-01-30, 6:56:14 PM): Yes
Intact (2024-01-30, 6:56:15 PM): Did you receive a registration email from us?
Intact (2024-01-30, 6:56:15 PM): Button Selections:
Yes
No
Maria (2024-01-30, 6:56:20 PM): Yes
Intact (2024-01-30, 6:56:21 PM): OK! Use the link or policy number in that email to
create your profile now.
Intact (2024-01-30, 6:56:21 PM): Did you find what you were looking for?
Intact (2024-01-30, 6:56:22 PM): Button Selections:
Yes
No
Maria (2024-01-30, 6:56:43 PM): I did but it says not found
Intact (2024-01-30, 6:56:45 PM): I'm sorry to hear that...
Intact (2024-01-30, 6:56:45 PM): Would you like to chat with an agent?
Intact (2024-01-30, 6:56:46 PM): Button Selections:
Yes
No
Maria (2024-01-30, 6:56:48 PM): Yes
Intact (2024-01-30, 6:56:50 PM): Let me connect you to the next available agent.
Intact (2024-01-30, 6:56:50 PM): Please answer a few questions so we can better
help you.
Intact (2024-01-30, 6:56:50 PM): What is the full address, including postal
code, on your insurance policy?
Intact (2024-01-30, 6:56:51 PM): Button Selections:
Skip
Maria (2024-01-30, 6:57:25 PM): 55 Hemingway Cres., Markham L3R2S4
Intact (2024-01-30, 6:57:26 PM): What is your phone number?
Intact (2024-01-30, 6:57:26 PM): Button Selections:
Skip
Maria (2024-01-30, 6:57:34 PM): 4372472777
Intact (2024-01-30, 6:57:35 PM): Before you go, how did I do?
Intact (2024-01-30, 6:57:36 PM): Button Selections:
Excellent
Good
Poor
Maria (2024-01-30, 6:57:39 PM): Good
Intact (2024-01-30, 6:57:40 PM): Thanks for your feedback.
Intact (2024-01-30, 6:57:40 PM): You are redirected to a customer service
representative.
Intact (2024-01-30, 6:57:40 PM): Please note that the agent representing customer
service cannot replace the role of your insurance broker and does not have a
personal damage insurance license, allowing him to discuss your insurance coverage.
Kevin G (2024-01-30, 6:57:48 PM): By using this chat service, you consent to the
use of personal information that you provide to Intact Insurance for underwriting
and claims handling purposes. Visit Intact’s Privacy Promise at
https://www.intact.ca/qc/en/privacy.html for more information
Hi, my name is Kevin Goodin, how may I help you?
Maria (2024-01-30, 6:58:17 PM): Trying to register in App but not recognizing me
Kevin G (2024-01-30, 6:58:38 PM): I will be happy to assist. May I have your
policy number?
Maria (2024-01-30, 6:59:01 PM): RA3056298
Kevin G (2024-01-30, 6:59:54 PM): I will have a look into your online access.
Maria (2024-01-30, 7:00:13 PM): Not registered yet
Maria (2024-01-30, 7:00:36 PM): But received an email with PIN
Maria (2024-01-30, 7:00:52 PM): 044056c1
Maria (2024-01-30, 7:01:36 PM): Client Centre or the app. If you don't have an
online profile, use your PIN to register: 044056c1.
Kevin G (2024-01-30, 7:01:45 PM): There are some thing I will need to update for
you access. This will take a few minutes.
Maria (2024-01-30, 7:03:26 PM): ?

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