Soft Skills Sdls Assinment 2

UNVERSITY OF ZIMBABWE
FACUALTY OF COMMERCE
DEPARTMENT OF BUSINESS MANAGEMENT AND ECONOMICS
NAME: NAUME KAMBA
REG No: R203884V
COURSE CODE: SDLSBE301
PROGRAM: HBMI
QUESTION: Survival in the workplace environment requires a

dedication between hardworking and soft skills. using this assertion to
identify the common soft skills human resources practitioners look for
when hiring and justify the importance of these skills in any workplace
environment.
INTRODUCTION
Survival in the workplace environment requires a dedication between hardworking and soft
skills. According to Dam ( 2019), Soft skills refer to both character traits and interpersonal skills
that will influence how well a person can work or interact with others. Hard skills are job-specific
and teachable abilities that are required in a candidate (Srinivasan, 2021). Both of these skills
play a pivotal role in any environment workplace and every candidate should be aware of and
able to practice those skills. Soft skills are also known as power skills, and common skills,
and these skills are all applicable to all professions. Soft skills are skills that a person is born
with and sometimes they do not need to be taught. Examples of these soft skills are critical
thinking, problem-solving, public speaking, professional writing, teamwork, digital
literacy, leadership, professional attitude, work ethic, career management, and intercultural
fluency. On the other hand examples of hard skills are Coding ability, foreign language skills,
typing speed, Bookkeeping, and Computer skills and these skills need to be taught. Below are
examples of these skills and their importance in the workplace environment.
1. Critical Thinking
Before hiring any employee, the human resource practitioner will analyse if the new
candidate has critical thinking skills by giving them a silly experiment. Critical Thinking is
the ability to analyse the way you think and present evidence for your ideas, rather than
simply accepting your personal reasoning as sufficient proof (Rayhanul, 2015). Critical
thinking involves reasoning, evaluating, analysing, decision-making, and problem-solving.
Critical alone means identifying the intellectual capacity and the means of judgment or judge
and being able to discern whenever a need arises. In support of this, critical thinking is a kind
of thinking in which you will be in a position to question, analyse, interpret,
judgment and make a judgment about what you read, hear, say, or write.
Through critical thinking, you can be able to clarify your thinking so that you can break down
a problem or a piece of information, interpret it and use that interpretation to arrive at an
informed decision. Critical thinking plays a crucial role in evaluating new ideas, selecting the
best ones, and modifying them. Also, The new economy places increasing demands on
flexible intellectual skills, and the ability to analyse information and integrate diverse sources
of knowledge in solving problems. Good critical thinking promotes such thinking skills and is
very important in the fast-changing workplace.
2. Public Speaking/ Good communication Skills

Being able to communicate effectively is one of the most important life skills to learn and is
the most considered skill at the work environment. Effective communication is the process of
exchanging ideas, thoughts, opinions, knowledge, and data so that the message is received and
understood with clarity and purpose (Coursera, 2022). Communication is one of the main
ingredients for corporate success and communication skills are perhaps the most basic skills
that you can possess as an employee, yet they remain one of the most sought-after by
employers. Good communication skills include public speaking negotiation, conflict
resolution, and confidence.
The importance of this skill to the organisation is that it increases customer service and as
result, this increases profit, good it also improves the relationship between the team and
managers, and finally, it improves the healthy working environment at the workplace. For
example, empathizing with the challenges faced by your employees is equally important.
Empathy nurtures a supportive and positive working environment and eliminates unhealthy
competition. Clear communication can also help the organization achieve goal alignment
within different work departments. With good communication skills, employees will actively
listen and effectively identify problems and establish solutions per your customer’s needs.
Therefore individuals should be in a position to understand instructions, acquire new skills,
make requests, ask questions, and rely on information with ease for them to be to have good
communication.
3. Teamwork
According to Business Dictionary.com, teamwork cooperative or coordinated effort on the
part of a group of persons acting together as a team or in the interests of a common cause.
Teamwork is not just a group of people doing something but it is the ability to work with
others so as attain their full potential and achieve shared goals and is one of the most
desirable skills an employer can seek in its employees. Its aim is to make people selfless and
work towards one goal hence it is a crucial part of a business, as it encourages colleagues to
work well together, trying their best in any circumstance despite their personal differences
and conflicts between them. They are of much importance in teamwork and one of them is
that it increases efficiency in the workplace. Teamwork enables the organisation to
accomplish tasks faster and more efficiently than doing them yourself. Working together on
various tasks reduces workloads for all employees and managers as it enables them to share
responsibilities or ideas let alone tasks. Teamwork also reduces the work pressure on every
worker, which allows him to be thorough in the completion of the assigned roles. Therefore
good communication skills is required and greater participation for it to be effective.
4. Problem Solving
Problem-solving is at the core of human evolution. According to Stottler and Kepner-
Tregoe(), problem-solving is the process of observing what is going on in your environment,
identifying things that could be changed or improved; diagnosing why the current state is the
way it is and factors and forces that influence it; developing approaches and alternative to
influence change; making a decision about which alternative to select; taking in action
actions to implement the changes, and observing the impact of those actions in the
environment. Any employee with good problem-solving skills is both a self-starter and a
collaborative teammate; they are proactive in understanding the root of a problem and work
with others to consider a wide range of solutions before deciding.
Companies usually hire people to help them solve problems and find the best solution,
(Kaplan, 2022). The importance of problem-solving skills is that quality decisions will be
made. CEOs and managers are the ones always burdened with the responsibility of making
crucial decisions that impact the entire organization but even if you aren’t in a leadership
position, your ability to make decisions can still have a positive or negative impact on your
work-life as well as your company as a whole. In order for individuals and managers to make
quality decisions they must have great listening to ensure that innovative ideas are given the
voice needed and to know the impact of these innovative idea.
5. Leadership Skills
According to John Maxwell, 'Leadership is influence - nothing more, nothing less.'

Leadership skills are the ability are the strengths and abilities individuals demonstrate that
help to oversee processes, guide the initiative and steer their employees toward the
achievement goal(Yasar et al, 2022). A good leader is confident in leading and paving the
way for others to do great things consider how they can seamlessly achieve organizational
targets and goals at the right time, how they can manage people and projects, and having
good leadership skills show u have the ability to take control of responsibility even if the
manager is not available. Reliability and delegation are some types of leadership skills.
Leadership is an important function in management as it helps to direct an organization's
resources for improved efficiency and the achievement of goals. A good leader explains the
vision and what members of the organization must do to achieve it. Through inspiring and
motivating teams and coordinating personal actions for the advancement of a common goal,
leaders help their companies achieve excellence.
6. Professional Attitude
A professional attitude is a manner in which you conduct yourself in a professional setting.
“An attitude is a relatively enduring organization of beliefs around an object or situation
predisposing one to respond in some preferential manner.” (Milton Rokeach). Attitudes
involve a complex organization of evaluative beliefs, feelings, and tendencies toward certain
actions. Having a good, positive attitude, along with positive thinking, at work will reflect on
what you do and make you a more productive employee(Lorking, 2019) Candidates should
have a good professional attitude or a positive attitude in whatever task they perform for them
to be productive and achieve more than expected in the organisation. Regardless of your
position, understanding the role of a good professional attitude can help you contribute more
meaningfully to the accomplishment of your company's objectives. A good attitude at the
workplace helps better your psychological well-being and help you cope better under
stressful situations at work. A good attitude at the workplace can also help to increase
productivity and reduce wastages.
Conclusion.
In conclusion people should have a good communication skill as it is the one that drives
others soft skill. Also critical thinking is another skill that must be masters by candidates as it
involves the most important tools like reasoning, evaluating, analyzing, making a decision,
and finally problem-solving. Work skills are used every day, every minute at the workplace
and even where ever you are hence to succeed in life all these skills must be mustered
because a lack of the can cost individuals badly.
Reference
Rayhanul Islam. S. M(2015) What are the Importance and Benefits of "Critical Thinking
Skills. Available at; https://www.linkedin.com/pulse/what-importance-benefits-critical-
thinking-skills-islam ( 27 January 2015)
Andrea Lorking (2019) Importance of Good Attitude at work. Available at;
https://www.linkedin.com/pulse/importance-good-attitude-work-andrea-lorking(15 October
2019)
Launa Rodriquez(2022) Professionalism in the workplace
Coursera ( 2022) What Is Effective Communication? Skills for Work, School, and Life Available
at ; https://www.coursera.org/articles/communication-effectiveness(16 August 2022)
Kaplan, Z . (2022) what are soft skills ? definition and examples Available at ;
https://www.theforage.com/blog/basics/what-are-soft-skills-definition-and-examples ( 13
October 2022 )
Surendra Kumar Sahu(2015) importance of teamwork in an organisation. Available at;

https://www.linkedin.com/pulse/importance-teamwork-organizations-surendra-kumar-sahu
Dam Barnard(2019) importance of soft skills . Available at;

https://virtualspeech.com/blog/importance-soft-skills (25 march 2019)
Yasar el at, (2022) Leadership Skills. Available at ;

https://www.techtarget.com/searchcio/definition/leadership-skills
https://en.wikipedia.org/wiki/Soft_skills#cite_note-1
https://www.iedunote.com/attitude-definition-characteristics-types

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UNVERSITY OF ZIMBABWE

DEPARTMENT OF BUSINESS MANAGEMENT AND ECONOMICS

NAME: NAUME KAMBA

REG No: R203884V

COURSE CODE: SDLSBE301

QUESTION: Survival in the workplace environment requires a

2. Public Speaking/ Good communication Skills

According to John Maxwell, 'Leadership is influence - nothing more, nothing less.'

Surendra Kumar Sahu(2015) importance of teamwork in an organisation. Available at;

Dam Barnard(2019) importance of soft skills . Available at;

Yasar el at, (2022) Leadership Skills. Available at ;

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