HYBRID WIRED OR

WIRELSS QUEUE SYSTEM

With Queue System

in the forefront... Your service quality
is guaranteed... and your customers
are delighted.

OVERVIEW
It is a known fact that the ultimate result of a poor service
and unsatisfied customers is loss of profits. Every customer
wants a maximum attention, regardless of the number of other
customers waiting to be served. Customers crowded at a counter
become frustrated and soon create a stressful environment.

Instead of waiting in lines, closely behind one another, and with no

privacy at all, your customers can spend the waiting time on their own
choice. Each customer takes a ticket with a queue number and its free to
decide where to wait and what to do. Your customer remains comfortable
during waiting and serving time, leaves satisfied and remain your customer.

User friendly software keeps a record of the number of customer served,

average waiting and serving time, customer rating of your service quality
and stores them in its database for your further analysis to help you
planning your resources better.

SYSTEM COMPONENTS
Customers obtain tickets through the ticket dispenser, installed at the
entrance, by simply pulling a ticket from a manual ticket dispenser
or by pressing a button on a kiosk of a computerized system.
A computerized system has a screen to display various types of
services to select from. Tickets are issued serially with a remark
of the time at which it was issued and the service for which it
was issued along with the estimated waiting time.

RIYADH HO JEDDAH KHOBAR INDIA

Tel. 011 465 7722 Tel. 012 673 6677 Tel. 013 864 4070 Research and
Fax 011 466 1323 Fax 012 655 4516 Fax 013 898 6549 Development Office
[email protected] [email protected] [email protected]
©2022 | AFLAK ELECTRONIC INDUSTRIES CO. LTD. | ALL RIGHTS RESERVED WWW.AFLAK.COM.SA [email protected]
 QUEUING SYSTEMS COMPRISES OF THE FOLLOWING
HYBRID WIRED OR WIRELESS COMPONENTS

QUEUE SERVER SOFTWARE

It is a PC based controlling monitoring and reporting software, which can be accessed in real time
or off-line from any computer on the network.

Marvel-queue server software communicates with all the devices of the Queue System and is used to
configure the system. It performs a fitness test of all the devices connected to the system. It also
generates various reports for performance analysis to provide a better services to your customers.

The basic management software needs to be installed on a PC that is connected to the ticket dispenser
unit and display boards. Whenever the PC is turned on, it start receiving activity signals for all active
system units. It has a graphical configuration utilities and can be installed on a PC with touch screen
to ease the system operation.

System's supervisor screen displays a lot of valuable live data reporting the activities of all service staff
such as how many customers served by each staff so far. Average time taken to serve customers,
number of customers waiting at each counter and a lot more such valuable live informations.

TICKET DISPENSER QUEUE CLIENT

User customizable reports
and statistics in both Arabic
and English Languages that
The software can be installed
are available in the form of
in the server’s PC or in a graphs, pies and tables.
touch screen kiosk for printing Some of the reports are:
tickets upon selecting the
required services on the touch REPORT
screen. It comes in 12’’ or 19’’
touch screen version to The reports are sorted by
support up 60 service and queue numbers, persons,
suberveses on one screen. hours, days, weeks, months,
It supports drag and drop year and more other
classifications.
design and has flexible
background colors according
to customer design. Distribution of customers by queuing services type.
Load factor and average queuing length.
Number of customer served in a period of time.
Average waiting hours in such a period of time on a group or counter
Number of customers abandoned the queue.
Number of customers served by each service group.
Number of customers served by each service staff or counter.
Number of customers satisfied with the service.
Average customer waiting time.

DESKTOP QUEUE REMOTE MANAGEMENT

SYSTEM DASHBOARD
Incase of multiple sites installations
the remote site can work online or
offline incase of loss of internet
connection. Remote system manager
can configure services in each site
from Head office and generate
performance reports for improving
services.

©2022 | AFLAK ELECTRONIC INDUSTRIES CO. LTD. | ALL RIGHTS RESERVED WWW.AFLAK.COM.SA [email protected]
 BANKING, CORPORATE, GOVERNMENT,
INSURANCE... ETC. CUSTOMER JOURNEY

Mobile or Cloud Application

‫اﻳﺪاع ﻧﻘﺪي‬ ‫ﻋﻤﻼت‬

CASH DEPOSIT FOREX

‫ﺗﺤﻮﻳﻼت‬ ‫ﺧﺪﻣﺔ ﻋﻤﻼء‬

CUSTOMER SERVICE
Appointment
TRANSFERS

Booking
Touch Service Nearest
Evaluation Branch Address

Service Traffic Route

Transfer Advice

Voice Calling Auto Presence

Alert Detection

LED and LCD QR Code Ticket

Alert Reading

Digital Ticket
Signage Printing

Waiting Time VIP & Priority

Estimate Handling

Pay for Database

Service Integration

Feature rich with banking and

corporate related operations.
More can be customized
to the very specific needs.

©2022 | AFLAK ELECTRONIC INDUSTRIES CO. LTD. | ALL RIGHTS RESERVED WWW.AFLAK.COM.SA [email protected]
 HEALTHCARE CUSTOMER
JOURNEY

Mobile or Cloud Application

‫اﻳﺪاع ﻧﻘﺪي‬ ‫ﻋﻤﻼت‬

CASH DEPOSIT FOREX

‫ﺗﺤﻮﻳﻼت‬ ‫ﺧﺪﻣﺔ ﻋﻤﻼء‬

CUSTOMER SERVICE
Appointment
TRANSFERS

Booking
Touch Service Doctor
Evaluation Availability

Pharmacy Medical Records

Integration Integration

Doctor Auto Presence

Referal Detection

Voice Calling Pay Clinic

Alert Fees

LED and LCD QR Code Ticket

Alert Reading
Digital Emergency
Signage Handling

Waiting Time Ticket

Estimate Printing

Loaded with features related to

healthcare activities. More can
be customized to the very
specific needs.

©2022 | AFLAK ELECTRONIC INDUSTRIES CO. LTD. | ALL RIGHTS RESERVED WWW.AFLAK.COM.SA [email protected]
 MOBILE QUEUE SYSTEM
CUSTOMER JOURNEY

Mobile or Cloud Application

‫اﻳﺪاع ﻧﻘﺪي‬ ‫ﻋﻤﻼت‬

CASH DEPOSIT FOREX

‫ﺗﺤﻮﻳﻼت‬ ‫ﺧﺪﻣﺔ ﻋﻤﻼء‬

Touch Service TRANSFERS CUSTOMER SERVICE
Appointment
Evaluation Booking
Service Nearest
Transfer Branch Address

Voice Calling Traffic Route

Alert Advice
LED and LCD Auto Presence
Alert Detection
Digital QR Code Ticket
Signage Reading

Waiting Time Direct Personal

Estimate Service
Database Pay Service
Integration Fees

VIP & Priority Ticket

Handling Printing

State of the Art features

utilizing state for the art
technologies for special
face to face VIP support.

©2022 | AFLAK ELECTRONIC INDUSTRIES CO. LTD. | ALL RIGHTS RESERVED WWW.AFLAK.COM.SA [email protected]
 LCD MASTER DISPLAY SCREEN

Now outperforming the competition by a full color LCD Display, that’s not only can
display the queue and counter number but also display advertising messages in both
Arabic and English Languages. Video or image slides can be displayed on one side of
the display to entertain customer while waiting and without diverting their attention
from the queue number list.

LED MASTER DISPLAY BOARD

LED Master Display Board comes in two sections to display the

ticket number being called and the counter number to which the
customer should proceed. This unit receives the queue number
signal from the Call Units. Up to 32 Call Units can be connected
to one display.

It is normally placed strategically in the customer’s waiting area.

Customers waiting to be served are notified of their turn through a
voice announcement or a chime. Number of digits in the display can
be 2, 3 or 4 digits depending on the volume of customers being served.

LED COUNTER DISPLAY BOARD

It comes with two,three or four digits display digits depending

on your need. The Counter Display Board is placed on the top
of the counter and displays the ticket number of the
customer being served.

LCD COUNTER DISPLAY SCREEN

It functions the same as LED counter display board with

the added advantage of colorful LCD with possibility
display video or advertising material.

MANUAL TICKET DISPENSER

For basic applications and where cost is an issue this

ticket dispenser serves the purpose of allowing the
customer to pull a preprinted ticket from a manual ticket
dispenser installed on a stand at the entrance.
The ticket can be with a 2 or 3 digits number and of
different colors to indicate different services, if required.

SERVICE CONTROL UNIT

WITH THE TICKET DISPENSER

Their primary function is to allow a customer to select the service required to receives
a ticket number against the service he selected. It requires a PC to work and can be
used without PC if the reports as well as date and time on the ticket are not required.
The PC software receives and distributes information from and to this ticket dispenser
and customer display boards. The raw data is downloaded to a PC and stored for further
analysis. The ticket dispenser uses a standard 58 mm thermal printer with paper cutter.

©2022 | AFLAK ELECTRONIC INDUSTRIES CO. LTD. | ALL RIGHTS RESERVED WWW.AFLAK.COM.SA [email protected]
 TICKETS

Tickets pulled from a manual user friendly ticket dispenser are preprinted serialized tickets.
Such tickets can be of two or three tickets according to the requirement and the volume of
customers being served.

Tickets generated by a computerized system are printed on a white thermal paper with a
lot of valuable information on them.

The following information in Arabic or English can be found on

such tickets and more can be customized.

Service type
Queuing number
Time & Date
Average waiting time
Company Logo
Advertising and slogans
Other optional information

3 KEYS PUSH BUTTON

The Keypad connects to the LCD display for the use by the counter service staff.
A push button advances the next ticket number to be displayed and served or
enable the staff member to call up the next number, switch to the next queue
category and close or suspend the counter.It also has button to call previous
number and reset the last call number to zero.

16 KEYS KEYPAD WITH NUMBER DISPLAY

The Keypad also connects to the LCD display. It comes with a 20 digits display
showing the queue number of the called customer. Each counter is equipped
with one Call Keypad. Additional information such as total number of waiting
customers can be displayed on the queue number display. The Call Keypad
has a keyboard with 16 keys that has the following functions:

NEXT For calling a new customer.

CLOSE For closing the counter.
RECALL For recalling the customer that has not The Call Keypad can be used to call a specific number for service
responded to the first call. and can also receive messages from the software of the manager.
The customer display is 2 or 3 digits LED display panel. It displays the
LAST For calling the previous customer.
queuing number of the customer to be served followed by sound
RESET To reset the queue to ‘0’. signal to catch customer’s attention and stays displayed while the
DIGITS To call any random number. customer is being served.

©2022 | AFLAK ELECTRONIC INDUSTRIES CO. LTD. | ALL RIGHTS RESERVED WWW.AFLAK.COM.SA [email protected]
 V I P CARD READER (OPTIONAL)
VIP customers and can now be easily identified once they swipe their ATM or magnetic
card at the ticket dispenser. A greeting message with the VIP personal name can be
displayed and a priority queue number can be generated for them. Customer name can
also be printed on the queue ticket with a greeting message for a personal touch.
A greeting voice massage can even be played him on the speakers of the ticket dispenser.

NOTIFICATION MESSAGING (OPTIONAL)

Once a VIP customer swipes his card, the system can send an SMS message
to the Manager's preset mobile number notifying the arrival of a VIP person
and providing his name as part of the SMS message. A popup message can
also be displayed on the manager's computer along with a notification peep
across the local LAN. Other notification message incase of long delayed
queues or slow service can be sent to managers over SMS or E-mail.

SERVICE EVALUATION ENTRY UNIT (OPTIONAL)

This unit allows a customer to evaluate the quality of service that was
just extended to him by the service staff. This is a very valuable system
component that enables the management to find how satisfied their
customers are. Related service quality reports are generated by our report
writer accordingly.

VOICE ANNOUNCEMENT
Voice announcement on ceiling or wall speakers is available to notify the waiting
customers of the queue number being served and which counter will extend the service.
Announcement is available in arabic and english and in male or female voices.

CUSTOM COLORS
Marvel-queue is a system with a flexible
design to suit your unique functional
needs. The displays and ticket dispenser
can be colored in any custom color that
suits the interior design concept for
better integration with corporate image.

MARVEL QUEUE SYSTEM APPLICATION

Hospitals & Clinics Banks

Airlines Restaurants
Government Offices Insurance Companies
Post Offices Railways
Retail Telecommunications

©2022 | AFLAK ELECTRONIC INDUSTRIES CO. LTD. | ALL RIGHTS RESERVED WWW.AFLAK.COM.SA [email protected]
 HOW MARVEL - QUEUE SYSTEM WORKS SYSTEM

Upon selecting a service on a touch screen monitor or touch keypad a queue ticket with details
is printed on a small thermal receipt printer that support graphics for logo.

While the customer is waiting for his turn the service staff calls for the next customer to be served
by simply pressing the NEXT button on his Call Keypad or Push Button.

The expected waiting time is logged and the actual waiting time is saved against it to monitor the
accuracy of the expected waiting compared to the actual time.

The software recognizes the active counters to allocate new queue numbers against each of them.

The software supports several services with a number of counters allocated under each service.

When any counter pushes the next button, the software receives a signal such as the one sent to the Main Display Board.
This signal contains the Keypad or Call Button address along with the queue number that was last reached. This feature
helps logging actual time taken to serve the customer as well as for other reporting purposes.

The PC acts as the controller unit using an RS485 port or USB with an RS485 converter.

Whenever a queue number is generated by the ticket printer it is assigned to the appropriate service group. Whenever the next
available counter presses the next button, the PC software sends the oldest waiting queue number to the Display Board of that
counter for display. The Main Display Board will also display the queue number and the counter number that initiated the request.

Multiple Main Display Boards can be installed, all of which will display the same information. If an application requires that queue
numbers of certain services to be displayed on a certain Main Display Board, separate systems that can be connected to one PC
need to be installed.

Whenever a queue number is advanced from any keypad, other keypads can be configured not to display the new number reached
so the different service staff can track the last number they have served.

Some applications require that a specific customer visits a specific counter in a service group. In this case, the counter will receive
the customer file along with copy of the queue number. When the turn of this number is reached, the service staff can key-in the
queue number on the keypad instead of pressing the next button. The ticket printer can be configured to print two copies of the
same queue number, one with the customer and the other to be attached to the file.

In a situation like the above, the system will display the requested queue number on the Display Board of the requesting counter
and will also display the queue number and the counter number that made the request on the main Display Board.

The Keypad screen can be configured to alternately display the last number served as well as the number of people waiting to be
served along with the current average waiting time. Each for 5 seconds.

If a customer does not report when his queue number is displayed, the service staff can press a hot key such as # before press
the next button to log abandoned queue numbers. The system can also be programmed to consider a predefined short time
between served tickets as an indication for an abandoned service.

©2022 | AFLAK ELECTRONIC INDUSTRIES CO. LTD. | ALL RIGHTS RESERVED WWW.AFLAK.COM.SA [email protected]
 SOME PROJECTS INSTALLATION

©2022 | AFLAK ELECTRONIC INDUSTRIES CO. LTD. | ALL RIGHTS RESERVED WWW.AFLAK.COM.SA [email protected]
 SOME OF OUR CLIENTS

©2022 | AFLAK ELECTRONIC INDUSTRIES CO. LTD. | ALL RIGHTS RESERVED WWW.AFLAK.COM.SA [email protected]
 ،‫ﺣﺘﻰ ﻻ ﻳﺘﺠﻪ ﻋﻤﻼﺋﻜﻢ اﻟﻰ ﺣﯿﺚ ﻳﺠﺪوا راﺣﺘﮭﻢ‬
‫دﻋﮭﻢ ﻳﻨﻌﻤﻮن ﺑﺎﻟﺮاﺣﺔ ﺑﯿﻨﻤﺎ ھﻢ ﺑﺈﻧﺘﻈﺎر ﺗﻘﺪﻳﻢ اﻟﺨﺪﻣﺔ ﻟﮭﻢ‬
Your customers can flee to where they find their comfort.
Serve your customer while seated at comfort.

RIYADH HO JEDDAH KHOBAR INDIA

Tel. 011 465 7722 Tel. 012 673 6677 Tel. 013 864 4070 Research and
Fax 011 466 1323 Fax 012 655 4516 Fax 013 898 6549 Development Office
[email protected] [email protected] [email protected]
©2022 | AFLAK ELECTRONIC INDUSTRIES CO. LTD. | ALL RIGHTS RESERVED WWW.AFLAK.COM.SA [email protected]