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Chapter 4

This chapter discusses the key concepts of operations management. It explores the role of operations managers in managing resources, processes, capacity, quality, and supply chains involved in production. Operations managers are responsible for ensuring efficiency, effectiveness, and high quality. They make decisions about process design, technology, staffing, capacity levels, quality standards, and supply chain management. The goal is to create a productive and efficient work environment through effective management of these operations concepts.

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36 views2 pages

Chapter 4

This chapter discusses the key concepts of operations management. It explores the role of operations managers in managing resources, processes, capacity, quality, and supply chains involved in production. Operations managers are responsible for ensuring efficiency, effectiveness, and high quality. They make decisions about process design, technology, staffing, capacity levels, quality standards, and supply chain management. The goal is to create a productive and efficient work environment through effective management of these operations concepts.

Uploaded by

kw8bgyvm8k
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© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Chapter 22: Operations Management - OPMT 201

In this chapter, we will explore the fundamental principles of operations management, the
process of managing the resources and activities involved in the production of goods and
services. We will examine the decision-making processes of operations managers and the
ways in which they can create a productive and efficient work environment.

Section 22.1: The Role of Operations Management

Operations management refers to the management of the resources and activities involved in
the production of goods and services. Operations managers are responsible for ensuring that
the organization's operations are efficient, effective, and of high quality.

Section 22.2: Process Design and Improvement

Process design and improvement refers to the design and optimization of the processes used
in the production of goods and services. Operations managers must consider the efficiency,
effectiveness, and flexibility of the processes, and must make decisions about the layout,
technology, and staffing of the processes.

Section 22.3: Capacity Management

Capacity management refers to the management of the organization's capacity to produce


goods and services. Operations managers must consider the demand for their products and
services, and must make decisions about the capacity required to meet this demand.

Section 22.4: Quality Management

Quality management refers to the management of the organization's quality standards and
processes. Operations managers must consider the importance of quality, and must make
decisions about the quality standards and processes required to meet these standards.

Section 22.5: Supply Chain Management


Supply chain management refers to the management of the organization's relationships with
suppliers, customers, and other partners. Operations managers must consider the importance
of the supply chain, and must make decisions about the management of the supply chain,
including the selection and management of suppliers, the management of inventory and
logistics, and the relationships with customers.

In conclusion, this chapter has provided a basic understanding of the principles of operations
management, including the role of operations management, process design and improvement,
capacity management, quality management, and supply chain management. Understanding
these concepts is crucial for operations managers to make informed decisions about the
allocation of resources, the coordination of activities, and the management of the production
of goods and services. By effectively managing these processes, operations managers can
create a productive and efficient work environment that contributes to the success of the
organization.

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