Structuring Collaborative Business Intelligence: A Literature Review

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Each expert had at least two years of experience with BI and on average, they had ten years. Then
consult one or more of the four examples below. Discuss AI ethics with your key stakeholders and
formulate the limits or substantiate AI applications with arguments as to why it is ethical. BI saves
you a lot of time, creates one version of the truth and makes your decisions data-driven. You will
gain so much new knowledge and insights that it will help to get a better view of your performance
and especially how that performance comes about. ActiKnow provides Data warehousing, Business
Intelligence, Reporting and Analytics solutions within a. To build good reports, analyses and
dashboards you need reliable data. Make this a continuous process in which the Product Owner
directs. How does BI, Business Analytics and Data Analytics differ. Especially among decision
makers in the operational process and management. For example, the conversational platform for
building project partnerships will likely (hopefully?) be different from the platform you use to
conduct weekly project status meetings. Where can you downsize and where do you need to axe. A
social BI platform should support the ability to share data and wherever necessary, and in a way that
is appropriate for different circumstances. Define the new organization: all key decisions are now
supported with Business Intelligence dashboards, reports or machine learning. The result is a huge
fragmentation of all kinds of initiatives. Be wary of criticism and resistance: with BI, the way that
decisions are made in your organization will be more transparent. So Business Intelligence provides a
very efficient process for turning data into insight. The major challenges that are around the corner in
closing the BI gap are: setting up a data warehouse, building a good team, setting up the KPIs and
determining what products and services you will deliver from BI. If you want to achieve success
with Business Intelligence, you need professional tools. If the KPIs are not sharp, the business model
is also vague and you cannot set up good data analyses. This thesis is therefore meant for two target
groups. Would you like to discuss this further with one of our BI experts. As with dashboarding, you
should select one decision at the beginning that you want to apply machine learning to. Improve the
dashboard: collect all feedback from the users and other stakeholders. Business Intelligence Tools
like PowerBI, Qlik or in the broadest sense Excel are very limited regarding standard visualizations
and chart-led data representation. E.g. scaling is not correct and consistent, use of colors is not
standardized, title concepts are missing, etc. There is a surplus of data and a glaring lack of data
analysis. Let others understand BI too: make sure that you gather enough supporters within the
organization who also have or want to build up that knowledge and experience. Take our 3-day BI
training course You can read the definitions in more comprehensive form in the great Business
Intelligence book. Keep in mind the storage of Big Data and machine learning. You can then expect
great returns on your investment.
Ensure support from the management (again): you need a lot of support from the management (they
must be squarely behind you) otherwise some middle management people will downsize or even
sabotage your project. After that a forward and backward search in the most relevant papers was
conducted. Map decisions integrally: using the decision diagram, start mapping all the important
(operational) decisions in the primary process. STRENGTHEN YOUR BUSINESS MODEL: With
Business Intelligence you can monitor everything, link and compare all data (if your keys are
correct). Our Business Intelligence training Business Intelligence Guide Establish a solid BI
architecture If you don’t understand BI well (enough), the chances of achieving success with it are
very limited. It is too error-prone, poorly secured and runs far too slowly. Develop an enterprise-
wide data architecture: after a number of successful BI projects, your architecture is going to squeak
and creak. Work out the machine learning applications: based on the decision diagrams drawn up
earlier, in workshops with domain experts you will look at how to apply machine learning to the
decisions. Business analysts can also ask for special sub-parts of their analysis to be built by data
scientists. You can do so as follows: Passionned Group: Business Intelligence A selection of our
customers Become a customer with us now Do you also want to become a customer of ours. Users
of the same portal can cooperate while working on the same platform. Make sure you get sufficient
budgets for all items in the BI roadmap. Initially, BI will not make the decisions itself, but in
combination with machine learning models and artificial intelligence (AI), it can even do that.
Following a design science research approach, this study proposes a new self-service oriented BI
architecture in order to address this gap. Standardization of data analysis does increase clarity and
improves data literacy in any company. This illustration (Figure 2) clearly shows the reason to use
Business Intelligence. But for medical assessments, you need much higher accuracy. Limit time and
budget: let all of the above cost no more than 70,000 euros and take less than 4 months of time. This
is an open access article distributed under the Creative Commons Attribution License, which permits
unrestricted use, distribution, and reproduction in any medium, provided the original work is
properly cited. Ensure that data-driven working is the norm: before implementing the new
architecture, you need to be sure that all layers of the organization are now working largely data-
driven. Do this in half the time and for half the previous budget. The collaboration can take place
inside a user group or business analysts can make requests to data scientists. With the development of
this area, however, the possibilities of managers creating their own BI reports are becoming
increasingly realistic by using tools such as Tableau, Power BI, Birst and QlikView (Howson, et al.,
2018). However, these tools keep evolving and are ever changing, an in-depth analysis of these tools
could, therefore, become obsolete the moment it is published. Analyze everything that is loose and
can be of value. Edinburgh Gate, Harlow, England: Pearson Education Limited. We have been
helping this organization for years with the further development of Business Analytics. The other tier
is the “big data refinery.” This element ensures the necessary infrastructure for big data analysis and
includes “experimental platforms.” These platforms are essential for the data scientist user group.
Organize a party: this great moment should not be forgotten soon. Select the most important decision
and KPIs: following the previous step, you let the board make a decision on which decision should
be supported first by a Business Intelligence dashboard or BI system. Make sure that all members of
the working group are aware of the vision (with concrete applications and all) and that they can
explain and propagate it themselves.
Explore the data: have the data engineer explore the data together with the data analyst. Start
experimenting with machine learning: explore for yourself where machine learning can make a
difference in your organization. The following factors are determinant for the success of BI: PLAN:
Set clear standards and targets for your KPIs and formulate them SMART: specific, measurable,
acceptable, realistic and time-bound. The proposed architecture model demonstrates the interaction
between introduced self-service elements with each other and with traditional BI components.
Create data quality dashboards: the more data-driven decisions you start making, the greater the
importance of clean, reliable data becomes. Van Beek, D. (2024), What is Business Intelligence: a
complete guide to successful BI, plus the benefits and pitfalls. Would you like to discuss this further
with one of our BI experts. Management costs: the management of Business Intelligence can usually
be done internally by the client (after training). Create a prototype: download one of the BI tools,
collect relevant data and build your first BI dashboard with interactive capabilities. In doing so, also
consider: the more algorithms you develop and implement, the fewer reports and dashboards are
needed. Make sure you involve the business closely from the very beginning. You will gain so much
new knowledge and insights that it will help to get a better view of your performance and especially
how that performance comes about. As a result, BI does not reach maturity, you get stuck in creating
reports. Managers and team leaders should know all about PDCA and data-driven working. Let
different opinions clash and learn from each other. And that is very different from downloading
Power BI and putting together a dashboard. Unfortunately, more than half of the decisions are made
on autopilot. If necessary, start a parallel improvement project to raise data quality. You reflect on
this together and that produces a new, shared experience. This will lead to Business Intelligence
becoming technology-driven and quickly foundering. By regular we mean weekly or monthly. So Dr.
Deming’s famous circle (PDCA) turns out to be very important to achieve success with BI. Work
with the Product Owner to establish a business case for this particular AI application. The cost of a
BI implementation assumes the following categories: Software licensing costs: this refers to the cost
of storing the data in a database and developing and viewing interactive dashboards with possibly
detailed reports. Social media data: monitor and analyze trends or sentiments on Twitter, Instagram,
Facebook and Mastodont. Figure 1: The Business Intelligence concept is a multidisciplinary field.
Create a functional design: describe what you are going to achieve in as much detail as possible.
Pacific Asia Conference on Information Systems (pp. 1-13). Langkawi: AIS Electronic Library.
Business analysts can also ask for help with the construction of a report. A social BI platform should
support the ability to share data and wherever necessary, and in a way that is appropriate for different
circumstances. Data engineer: models the data so that it is suitable for data analysis.
Implementing such a clear and valuable standard is very difficult using current leading BI tools. This
supports compliance in relationship to internal and external stakeholder needs. Question the current
tooling: previously you chose a specific BI tool but is it still suitable for the new architecture. Repeat
from step 11: make another high-priority decision and then go through the necessary steps, keeping
the lessons learned in mind. The result is a huge fragmentation of all kinds of initiatives.
Differentiate here between managers (decision makers) and data analysts. With BI, you are going to
create unified definitions and create one version of the truth. Therefore, give your architecture an
upgrade as well; first, design the new architecture on paper. Data steward: responsible for data
quality and definitions. EVEN MORE KNOWLEDGE: You have much more time for (advanced)
data analysis, which is the heart of Business Intelligence. Examples of Business Intelligence
dashboards A picture says more than 1,000 words. If necessary, start a parallel improvement project
to raise data quality. But for now with the scope being the current decision. If the KPIs are not
sharp, the business model is also vague and you cannot set up good data analyses. It can involve
replacing KPI gauges or performing extensive data analysis. Later, the amounts can increase
significantly, but certainly so can the return on investment (ROI). On average, after an initial
implementation you need a data engineer for 0.2 FTE and for the dashboards about 0.5 FTE. When
multiple dashboards and reports are delivered, management costs naturally increase. And that is very
different from downloading Power BI and putting together a dashboard. Make sure you get
sufficient budgets for all items in the BI roadmap. Therefore, organize a party for all involved and
stakeholders. Talk to them when they use it frequently, but also when it is below expectations. In
order to correctly align the IT department’s long-term scope on decision making and the employee's
ability to combine internal and external data themselves, several Self-Service Business Intelligence
(SSBI) solutions have been proposed in order to prevent the misuse or mistakes. The search resulted
in 1,258 potentially relevant articles. Almost all software companies are using business intelligence
and data discovery tools to make better decisions in the organization. So that you can optimize your
processes and improve your results. Social media platforms such as Twitter and Facebook are
designed around the concept of sharing content across networks. In some cases, handling data is
more complex and costly than the benefits gained from the information. Second, direct access for
real-time analysis is shown. BI as a tool: BI is the collection of tools and IT resources that support
and form the BI process in organizations while making them efficient. No direction and integral
vision has been developed on the possibilities and applications of BI in one’s own organization.
Ensure that data-driven working is the norm: before implementing the new architecture, you need to
be sure that all layers of the organization are now working largely data-driven. Definitely, because
with BI you simplify data analysis, with AI you automate that analysis. Write a vision document:
have the working group develop a common vision for the overall field. Open Data from the
government: Data.gov Open Data from commercial parties: Chamber of Commerce, AC Nielsen.
Make sure that management can give approval to the vision document. Therefore, it is not so simple
to enable a compliant data-point specific human-to-human dialog across teams and hierarchy levels.
When developing BI dashboards and applications, use the aforementioned decision diagram. In the
final phase, you implement machine learning. Overall customer rating 4.7 out of 5 stars Based on 52
reviews 100,0% recommends us. With these insights a conceptual model was developed. If you go
through and follow the 101 steps described earlier, success is guaranteed. You also add important
formulas for calculating KPIs. This often also involves very large amounts of data. Increase
awareness: with all the knowledge that you and your colleagues now have (and the prototype) you
are going to increase awareness of the possibilities and benefits of Business Intelligence. As a result,
BI does not reach maturity, you get stuck in creating reports. Monitor the use of BI: see how often
users switch on BI. Temporarily hire an experienced data scientist to help you get started. Make
machine learning AVG-proof: these days there is a wind blowing through AI-land where you have to
be very careful with personal data and algorithms. And rightly so. Make sure your algorithms stay
within the legal frameworks. Every successful journey begins with establishing a shared vision of
Business Intelligence. We do it differently: we take the (operational) decisions and potential process
optimizations as a starting point when building Business Intelligence. An element for data integration
is necessary in every BI or big data environment. Let different opinions clash and learn from each
other. Also, users of the analytics platform can give feedback for analyses performed by data
scientists. At least make sure you have a copy of the tables you think you need on another server.
Business Services Figure 3: Example of a Business Intelligence dashboard for business services. For
example, you can quickly see what your customers didn’t buy. They were reviewed by title and
unsuitable papers were eliminated. This thesis is therefore meant for two target groups. In 2009,
social and collaborative BI emerged as a new sub category within the BI landscape. 6 CDM modules
in the Business Intelligence space. 5 Technology factors that underpin enterprise CDM.4.3
Collectively deciding the best course of action.4.2.1 A CDM module does this in two ways.4.1
Discussing and overlaying knowledge on business data. Work with the Product Owner to establish a
business case for this particular AI application.
Today most collaboration communication is done by email. Ideally, you are going to optimize those
decisions that also contribute (significantly) to the business strategy. For example, a report that
shows items below the minimum stock level. In the enterprise, information sharing provides a cross-
departmental bridge to eliminate organizational knowledge silos and to differentiate between
technical experts and business decision-makers. We have been helping this organization for years
with the further development of Business Analytics. Fine grind the model: based on the results from
the previous step, you are going to fine grind the model and shorten it if necessary. Develop an
enterprise-wide data architecture: after a number of successful BI projects, your architecture is going
to squeak and creak. So that you can optimize your processes and improve your results. Repeat step
81: now start automating other decisions with machine learning. Besides the possibilities employees
have to create BI reports themselves, the growing number of public big data sets is another influence.
Don’t present your first report and dashboard as the ultimate truth, but test the outcomes against
each other. London, Thousand Oaks, New Delhi: Sage Publications. Forrester. (2011). Self-Service:
An Essential Capability Of BI. Therefore, we present here six different Business Intelligence
dashboards (in dutch) that we have created. Sharpen the previously established vision: update the
vision document to include machine learning and present it to management, key stakeholders and the
various Product Owners, among others. Example 3: Business Intelligence in transportation - ProRail
Even in the transportation sector, you can see that Business Intelligence is on the rise. Communicate
the dashboard and data model: make sure that all users, stakeholders and management are informed
about the dashboard going live and its purpose. The ultimate goal is to consistently make data-driven
decisions at operational, tactical and strategic levels. So there will be an overarching program for all
BI projects. I help individuals, teams, and organizations effect constructive responses to their
'working together' challenges. Write a vision document: have the working group develop a common
vision for the overall field. Middle management in particular sometimes cannot handle this transition.
In larger organizations, a so-called OTAP street is common. This data-point-specific conversation
would reduce the scope of interpretation. You gain highly refined knowledge faster, and improve
results. The board appoints a delegated principal: the board has a delegated principal represent itself
operationally for that specific decision. Visit the client: book an informal meeting with the client
(board member) and tell them what you have encountered so far in terms of resistance, enthusiasm,
setbacks and windfalls. This thesis proposes a solution to the challenge of long-term decision support
by theoretically combining several SSBI research areas to support users for a holistic qualitative
approach to SSBI. You will gain so much new knowledge and insights that it will help to get a better
view of your performance and especially how that performance comes about. About Passionned
Group Passionned Group has been the specialist in data-driven working, KPIs, processes, AI and data
science for over 15 years. Business analysts can also ask for help with the construction of a report.