Kualitas Layanan Transportasi Umum Bus

100 76 Completed Responses

229
Total Responses 24 Partial Responses Survey Visits
Page 1

Q1

Tuliskan nama Anda

Answered: 95 Skipped: 5
Page 2

Q2

Jenis Kelamin

Answered: 90 Skipped: 10

37.78%

62.22%

Laki-laki Perempuan

Choices Response percent Response count

Laki-laki 37.78% 34

Perempuan 62.22% 56
Page 3

Q3

Umur
Answered: 89 Skipped: 11
Page 4

Q4

Asal daerah Anda

Answered: 86 Skipped: 14
Page 5

Q5

Seberapa sering Anda menggunakan transportasi bus?

Answered: 79 Skipped: 21
100%

90%

80%

70%

60%

50%

40%

35.44%
30%

24.05%
20%

10%
10.13%
5.06% 5.06% 6.33%
3.80% 3.80% 3.80%
0%

0 - 10 10 - 20 20 - 30

30 - 40 40 - 50 50 - 60

60 - 70 70 - 80 80 - 90

90 - 100
Choices Response percent Response count

0 - 10 5.06% 4

10 - 20 5.06% 4

20 - 30 3.80% 3

30 - 40 3.80% 3

40 - 50 35.44% 28

50 - 60 24.05% 19

60 - 70 6.33% 5

70 - 80 2.53% 2

80 - 90 3.80% 3

90 - 100 10.13% 8
Page 6

Q6

Kelas bus yang sering Anda gunakan?

Answered: 81 Skipped: 19

2.47%

19.75%

12.35%

65.43%

Ekonomi Bisnis Eksekutif

VIP Sleeper

Choices Response percent Response count

Ekonomi 65.43% 53

Bisnis 12.35% 10

Eksekutif 19.75% 16

VIP 2.47% 2

Sleeper 0.00% 0
Page 7

Q7

Jarak yang Anda tempuh menggunakan bus

Answered: 77 Skipped: 23

3.90%
7.79%

51.95%

36.36%

<100 km 100-500 km 500-1000 km

>1000 km

Choices Response percent Response count

<100 km 51.95% 40

100-500 km 36.36% 28

500-1000 km 7.79% 6

>1000 km 3.90% 3
Page 8

Q8

Bagaimana kelayakan armada bus yang Anda ketahui?

Answered: 74 Skipped: 26
100%

90%

80%

70%

60%

50%

40%

30%

25.68%
24.32%
20%

10% 12.16% 12.16%

6.76%
5.41% 5.41% 5.41%
0%

0 - 10 10 - 20 20 - 30

30 - 40 40 - 50 50 - 60

60 - 70 70 - 80 80 - 90

90 - 100
Choices Response percent Response count

0 - 10 2.70% 2

10 - 20 0.00% 0

20 - 30 5.41% 4

30 - 40 5.41% 4

40 - 50 25.68% 19

50 - 60 24.32% 18

60 - 70 12.16% 9

70 - 80 6.76% 5

80 - 90 5.41% 4

90 - 100 12.16% 9
Page 9

Q9

Bagaimana perbandingan harga bus terhadap layanan yang diberikan?

Answered: 74 Skipped: 26
100%

90%

80%

70%

60%

50%

40%

35.14%
30%

20% 22.97%

10% 12.16%
9.46%
8.11%
5.41% 4.05%
0%

0 - 10 10 - 20 20 - 30

30 - 40 40 - 50 50 - 60

60 - 70 70 - 80 80 - 90

90 - 100
Choices Response percent Response count

0 - 10 0.00% 0

10 - 20 0.00% 0

20 - 30 2.70% 2

30 - 40 5.41% 4

40 - 50 35.14% 26

50 - 60 22.97% 17

60 - 70 8.11% 6

70 - 80 4.05% 3

80 - 90 9.46% 7

90 - 100 12.16% 9
Page 10

Q10

Fasilitas dan layanan yang tersedia

Answered: 67 Skipped: 33
100%

90%
89.55%

80%

70%

60%

50%

40% 41.79% 41.79%

38.81%
34.33% 34.33%
30%
29.85%
26.87%
20% 23.88%
20.90%

10%

0%

Toilet Snack Selimut

Toll Tiket online AC

Penerangan setiap kursi Kursi reclining Stopkontak

WiFi
Choices Response percent Response count

Toilet 34.33% 23

Snack 34.33% 23

Selimut 26.87% 18

Toll 41.79% 28

Tiket online 20.90% 14

AC 89.55% 60

Penerangan setiap kursi 38.81% 26

Kursi reclining 29.85% 20

Stopkontak 41.79% 28

WiFi 23.88% 16
Page 11

Q11

Apakah bus beroperasi sesuai jadwal?

Answered: 69 Skipped: 31
100%

90%

80%

70%

60%

50%

40%
39.13%

30%

20%
20.29%
15.94%
10%
10.14%

4.35% 4.35%
0%

0 - 10 10 - 20 20 - 30

30 - 40 40 - 50 50 - 60

60 - 70 70 - 80 80 - 90

90 - 100
Choices Response percent Response count

0 - 10 1.45% 1

10 - 20 1.45% 1

20 - 30 2.90% 2

30 - 40 4.35% 3

40 - 50 39.13% 27

50 - 60 20.29% 14

60 - 70 4.35% 3

70 - 80 10.14% 7

80 - 90 0.00% 0

90 - 100 15.94% 11
Page 12

Q12

Durasi bus ngetem

Answered: 74 Skipped: 26

24.32%

75.68%

<1 jam 1-5 jam 5-12 jam

12-24 jam 24 jam>

Choices Response percent Response count

<1 jam 75.68% 56

1-5 jam 24.32% 18

5-12 jam 0.00% 0

12-24 jam 0.00% 0

24 jam> 0.00% 0
Page 13

Q13

Bagaimana kemudahan dalam pemesanan tiket?

Answered: 70 Skipped: 30
100%

90%

80%

70%

60%

50%

40%

30%

25.71% 25.71%
20% 21.43%

10%
8.57%
7.14% 7.14%
0%

0 - 10 10 - 20 20 - 30

30 - 40 40 - 50 50 - 60

60 - 70 70 - 80 80 - 90

90 - 100
Choices Response percent Response count

0 - 10 1.43% 1

10 - 20 0.00% 0

20 - 30 1.43% 1

30 - 40 1.43% 1

40 - 50 25.71% 18

50 - 60 21.43% 15

60 - 70 8.57% 6

70 - 80 7.14% 5

80 - 90 7.14% 5

90 - 100 25.71% 18
Page 14

Q14

Tingkat keselamatan diri dan keamanan barang

Answered: 74 Skipped: 26

3.80
3.5

2.5

1.5

0.5

Average Rating

Number of stars Response percent Response count

2.70% 2

5.41% 4

25.68% 19

41.89% 31

24.32% 18

Average rating: 3.80

Page 15

Q15

Harapan Anda terhadap layanan bus untuk kedepannya???

Answered: 68 Skipped: 32