CWT CONTAINER LOGISTICS SDN. BHD.

INTERNAL /EXTERNAL ISSUES

EXTERNAL/ RISK /
CONTEXT ISSUE DESCRIPTION OF ISSUES ACTION PLAN
INTERNAL OPPORTUNITY
Strength Strategic External Opportunity  Close to the West & North Port. Maintain quality of service to
Location  Facilitate the delivery/pick-up the Client.
shipping container
 Save time & effort

Good Internal Opportunity  Establish Company in the Maintain customer engagement

Reputation market. Continuously monitor &
 Gain customer trust. improve service quality

Advanced Internal Opportunity  Use of iSCM system Monitor the iSCM system
Management  Increase productivity & effectiveness.
System efficiency Review and upgrade the system
 Reduce human error – mistake as & where necessary.
are far less likely to occur
 Improve inventory - Easy to
monitor the in/out shipping
container status in the yard.
 competitive advantage to the
business.
 Reduce cost - cost-effective to
run, as they necessitate fewer
labor hours a business must pay
for
 Improve tracking

Weakness Limited Space Internal Risk  Space constraint cause the To review the best practice to
for storage shipping container cannot be arrange the container based on
arranged in an orderly manner. the current space and easy to

Attachment 3, Rev:00, Eff. Date: 2/5/2023

 CWT CONTAINER LOGISTICS SDN. BHD.
INTERNAL /EXTERNAL ISSUES

EXTERNAL/ RISK /
CONTEXT ISSUE DESCRIPTION OF ISSUES ACTION PLAN
INTERNAL OPPORTUNITY
 Take times to find the shipping pick up.
container during outbound.

Outdated Internal Risk  Outdated office software To identify office equipment

Technology /hardware cause crashes, (software/hardware) that needs
freezes, and system instability. to be upgraded.
 Daily work may interrupt and To allocate budget for the
affected productivity. upgrading.

Customer External Risk  Fluctuates demand from Monitor and understand on

Demand customer may affect work customer needs & expectation.
planning. Ensuring adequate resources
when demand increases.

Personnel Internal Risk  Lack of training conducted to To identify training needs

Development the employees. based on the employee’s job
 Employee less skilled in scope and provide the training
performing work accordingly either via
 Affected productivity & internal/external training.
efficiency

Understanding Internal Risk  Lack of knowledge on To identify training course

of Management management system standard related to MS and provide the
System  System may not implement training to the key person
Standard effectively accordingly.
 May not achieve the intended

Attachment 3, Rev:00, Eff. Date: 2/5/2023

 CWT CONTAINER LOGISTICS SDN. BHD.
INTERNAL /EXTERNAL ISSUES

EXTERNAL/ RISK /
CONTEXT ISSUE DESCRIPTION OF ISSUES ACTION PLAN
INTERNAL OPPORTUNITY
result

Legal Internal Risk  Unfamiliar with legal & others To identify training course
Compliance requirement may lead to legal related to Legal & Evaluation
(DOSH/DOSH/ noncompliance. of Compliance and provide the
Authority)  Fine/Compound from authorities training to the key person
accordingly.
Opportunity Latest External Opportunity  Improve operation managements Monitor and review the
Technology  Latest or appropriate technology technology used to ensure its
used help in increasing work effectively
productivity & efficiency.
 Cost-effective to run, as they
necessitate fewer labor hours a
business must pay for

New Service to Internal Opportunity  Expand services that benefit to To carry out market survey to
customer the Company e.g. trucking determine the needs

Store Internal Opportunity  Proper storage arrangement base To study the best practice of
management on stacking no. store management base on the
 Save time to find the shipping current space.
container by referring to
stacking no.
 Help in increasing productivity
& efficiency.

Integrated Internal Opportunity  Management System Continuously monitor IMS

Management implementation & improve its

Attachment 3, Rev:00, Eff. Date: 2/5/2023

 CWT CONTAINER LOGISTICS SDN. BHD.
INTERNAL /EXTERNAL ISSUES

EXTERNAL/ RISK /
CONTEXT ISSUE DESCRIPTION OF ISSUES ACTION PLAN
INTERNAL OPPORTUNITY
System (IMS) Standardization. effectiveness
Certification  Increase confidence from
customer
 Help in increasing productivity
& efficiency.
 Reduce risk

Increased External Opportunity  Familiar with the competitor Maintain service quality for
Competition strength & weakness will result customer engagement
in added advantage during Build and maintain strong
sale/tender meeting and relationship with customer
preparation of quotes.

Threat Increased External Risk  Unfamiliar with business To maintain constant

Competition competitors will lead to discussion and communication
inaccurate pricing/quote thus regarding information of
success rate of securing jobs will competitors. Keep track of lost
be reduced. prospects and reasons for loss
for analysis.

Economic External Risk  Economic growth slowly may Business Continuity Plan
Fluctuations lead the reduction of customer
demand
 Business may not sustain

Rules & External Risk  Introduction of new Frequently monitor the

Regulation requirements or additional authority’s website to

Attachment 3, Rev:00, Eff. Date: 2/5/2023

 CWT CONTAINER LOGISTICS SDN. BHD.
INTERNAL /EXTERNAL ISSUES

EXTERNAL/ RISK /
CONTEXT ISSUE DESCRIPTION OF ISSUES ACTION PLAN
INTERNAL OPPORTUNITY
Changes requirements from authorities. determine new/changes of
 May lead to noncompliance with regulation
the regulation if not alert on the
changes.

Political crisis External Risk  Political instability affects Business Continuity Plan
economy growth slowly due to
decrease of investor confidence.
 Business may not sustain

Approved by:

……………………………..
Name: Karthikan A/L Kesavan
Position: Senior Manager
Date: 2/5/2023

Attachment 3, Rev:00, Eff. Date: 2/5/2023