Scribd
Upload
53 views4 pages

Interview Guide 1

The interviewee has been working in the call center industry for 4 years and 6 months. She emphasizes that perseverance and determination were crucial to staying in the job, as clients often yell and name call. She also stresses the importance of patience when interacting with clients. The interviewee believes the key to success in call centers is consistency, valuing your work lifestyle, and maintaining a balanced personal and professional life.

Uploaded by

Christine Du Sollano
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
53 views4 pages

Interview Guide 1

The interviewee has been working in the call center industry for 4 years and 6 months. She emphasizes that perseverance and determination were crucial to staying in the job, as clients often yell and name call. She also stresses the importance of patience when interacting with clients. The interviewee believes the key to success in call centers is consistency, valuing your work lifestyle, and maintaining a balanced personal and professional life.

Uploaded by

Christine Du Sollano
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
You are on page 1/ 4

Directions: In your area/place, interview a successful telemarketing or call center

representative or entrepreneur whose type of business is related with contact center


services. Focus your questions on PECs and other business-related attributes that
helped them become successful. Analyze the results of the interview and reflect
on the similarities and/or differences. Write your answer on a separate sheet
of paper.

Sample Interview Guide


Name of Proprietor/Practitioner: Marina A. Ugbinada
Age: 23 years old Number of Years in Business: 4 years and 6 months
Business Name: ResultsCx
Business Address: Mactan Newtown Lapu-Lapu City

1. What preparations did you make before you engaged in this type of business or job?

The preparation I did was studying the flow of call center job for 2 years. I
wasn't so sure what I should be taking on my senior year strand, so what I did is took
the strand that I can use right after graduation.

2. What special skills and characteristics do you have that are related with your
business or job?

I would say perseverance and determination. Without these two main


characteristics I will not be staying on this job for years.

3. How did you solve business-related problems during the early years of your business
operation?

In my case as a call center representative, patience is everything. Because


your clients will be calling you yelling, name calling and most of them are mad on the
phone. So you have to be patient with every interaction.

4. Did you follow the tips from a successful businessman or practitioner before you
engaged in your business?

Absolutely, 100 percent.

5. What best business practices can you share with aspiring entrepreneurs?

What I can share with everybody is to have faith in yourself. Believing


yourself that you can achieve what you are dreaming for yourself. And most especially
do not lose hope if you fail. Believe me I've been into call center job interviews several
times before I was accepted. Just take failure as a challenge not as a stopping point of
your life.

6. What do you think are the salient characteristics, attributes, lifestyle, skills and traits
that made you successful in your business or job?
In the call center industry what you need to do is consistency. Value your
work lifestyle and be balanced to work and personal life.
CONTACT CENTER SERVICES 2
ANALYSIS

NAME: JERAME U. JAKOSALEM


DATE: O1-26-2024
GR & SECTION: XII - ALFON

The call center industry isn't exactly that simple.


From what I've heard, I had thought that this task
could be challenging based on what I had heard, but
this interview has shown me that it's more than that.
To find out if you are qualified for this or that job,
you have to go through multiple interviews. If you
are eventually accepted, you will also need to
practice patience because a lot of your clients are
not particularly polite. Call center agents must
highlight the abilities and attributes necessary to
enforce or demonstrate a flawless and satisfying
work environment. And I believe persistence pays
off and will result in a promising future. If you lack
the perseverance to keep working toward your
objectives, you won't last long in the field of call
centers.

You might also like