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Usability Testing BPA

The document provides guidance on conducting usability testing in 6 steps: 1) determine which product features to test, 2) set metrics for success, 3) identify which users to test with, 4) create task scenarios for tests, 5) write a test script, and 6) prepare the testing environment. It emphasizes testing with a variety of real users, creating realistic task scenarios instead of vague instructions, and using tools like Red Routes and MOSCOW to identify priority features for testing.

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Joe Mama
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20 views17 pages

Usability Testing BPA

The document provides guidance on conducting usability testing in 6 steps: 1) determine which product features to test, 2) set metrics for success, 3) identify which users to test with, 4) create task scenarios for tests, 5) write a test script, and 6) prepare the testing environment. It emphasizes testing with a variety of real users, creating realistic task scenarios instead of vague instructions, and using tools like Red Routes and MOSCOW to identify priority features for testing.

Uploaded by

Joe Mama
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PDF, TXT or read online on Scribd
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Usability

Testing
Usability Testing
Checklist
1. Determine the features to test
2. Set success metrics
3. Determine people to test on
4. Create task scenarios
5. Write a test script
6. Prepare test environment
Usability Testing
1. Determine the features to test
● What insights do you want to
learn from your users?
● Know if you're building a new
product or want feedback on a
specific feature of an existing
product.
● Not sure which feature to test first?
Red Routes and MOSCOW might
be the answer.
Red Routes
A tool used to help identify
which features of an existing
or new product need to be
prioritized
MOSCOW
Short for Must Have/Should
Have/Could Have/Would
Have. This tool is used to
analyze the ranking of your
product's features.
Usability Testing
2. Set Success Metrics
● Effectiveness - 80% of
participants finish applying for
enrollment online
● Efficiency - Participants can
complete their online enrollment
within 5 minutes
● Satisfaction - 85% of the
participants rated the online
enrollment experience above 6
Usability Testing
3. Determine Who to Test on
● Which users will provide the most
valuable feedback?
● Test with a wide range of people
● 5 people per persona (one at a
time!) is all you need
Usability Testing
4. Create Task Scenarios
● Give instructions to the user on what
we want them to do (not how)
● Creating a task scenario helps
make the usability test feel real,
putting the user in the right mindset
of the context
● A context-less task such as “Buy a
product” lacks meaning and would
not be likely to simulate a real-world
situation
Usability Testing
4. Create Task Scenarios
● Context-less: Buy some food.
● Make it realistic and actionable: You’ve
just finished a long day at the office
which involved back to back meetings,
zoom fatigue, and a difficult
conversation with the client. You’ve just
turned off our laptop and are hungry
and want to order food for yourself.
Navigate to the site and try to order
something to satisfy your craving.
Usability Testing
4. Create Task Scenarios
● Avoid giving clues or describing steps:
Click on view product, then click on
add to cart then purchase the product
● Avoid tasks that don’t have definite
end points: Explore the credit card
section.
Usability Testing
5. Write a Test Script
● A script you follow when conducting
your tests. It helps ensure the tests are
standardized - you need to make sure
your participants answer the same
questions and do the same tasks.
● It will help align your team and
describe the tasks you have designed
for the usability test
Usability Testing
6. Prepare your Environment
● Identify what tools you’ll be using for
the usability test:
○ How will you and the participant
see each other?
○ How will you give access to the
prototype?
○ Where/How will you take notes?
Usability Testing
6. Prepare your Environment
● Video: Any basic video conferencing
app can work though note that not all
come with record functionality on the
free version so you may have to screen
record separately. Ask consent first.
● Prototype: Figma? Marvel? Adobe XD?
Something else?
● Note taking: Pen and paper? Miro?
Google Sheets? Recommend against
Notion as it doesn’t let you do affinity
mapping
Usability Testing
6. Prepare your Environment
● Video: Any basic video conferencing
app can work though note that not all
come with record functionality on the
free version so you may have to screen
record separately. Ask consent first.
● Prototype: Figma? Marvel? Adobe XD?
Something else?
● Note taking: Pen and paper? Miro?
Google Sheets? Recommend against
Notion as it doesn’t let you do affinity
mapping
Usability Testing
6. Prepare your Environment
● Who will be joining the test? Will
anyone be observing?
● Ensure your participant has been
well briefed to be in a quiet room.
We usually onboard participants at
least a day ahead.
Usability Testing
Overview
● Usability Tests take between 20-40
minutes
● Conducted face-to-face or online
● With a target user of your problem
and solution
Usability Testing
Iterative Process
1. Complete Prototype
2. Identify User Types
3. Identify 5 Users for each User Type
4. Start First Wave of Testing
5. Gather and Synthesize Insights
6. Iterate Prototype
7. Repeat

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