Scribd
Upload
6 views

Transcript 2

The customer contacted support to request a refund for an Avast product that renewed automatically. The customer no longer uses their PC and does not want the product anymore. The customer service representative checked the customer's account and confirmed they had an Avast Cleanup Premium subscription that recently renewed. The representative informed the customer about Avast's auto-renewal policy but said they would resolve the issue to the customer's satisfaction and process a refund.

Uploaded by

alijk54
Copyright
© © All Rights Reserved
Available Formats
Download as TXT, PDF, TXT or read online on Scribd
6 views

Transcript 2

The customer contacted support to request a refund for an Avast product that renewed automatically. The customer no longer uses their PC and does not want the product anymore. The customer service representative checked the customer's account and confirmed they had an Avast Cleanup Premium subscription that recently renewed. The representative informed the customer about Avast's auto-renewal policy but said they would resolve the issue to the customer's satisfaction and process a refund.

Uploaded by

alijk54
Copyright
© © All Rights Reserved
Available Formats
Download as TXT, PDF, TXT or read online on Scribd
You are on page 1/ 1

Me (17/09/2022, 09:54:08): You wrote: I cancelled this on line after it renewed

automatically last time. I do jut want it anymore. Please arrange my refund asap.
Thank you.
Chanda (17/09/2022, 09:54:08): Welcome to Avast Live Chat!
My name is Chanda and I will assist you today.
Chanda (17/09/2022, 09:54:28): Hello Alison!
Me (17/09/2022, 09:54:59): Thank you
Chanda (17/09/2022, 09:55:14): I understand that you need the refund for the
charge, I will help you with it right away.
Chanda (17/09/2022, 09:55:35): Kindly give me at least one minute or two, let me
just check your account. Just stay on the line please.
Me (17/09/2022, 09:55:44): I will do
Chanda (17/09/2022, 09:56:50): Alison! Thank you for staying on the chat.
Chanda (17/09/2022, 09:57:19): Upon checking the account, I found that you have
Avast Cleanup Premium which was renewed on Sep 15, 2022 associated to the account
[email protected]. Am I correct?
Me (17/09/2022, 09:57:44): that is correct
Chanda (17/09/2022, 09:58:36): All of our products have auto-renewal enabled so
that our customers can continue to use their products until they decide otherwise.
We inform each of our customers 30 days before an auto-renewal attempt is ever
made. I understand where you’re coming from, though, and I’ll make sure all is
resolved to your satisfaction. Just give me a moment, and I’ll check that for you
in our system.
Me (17/09/2022, 09:58:58): thank you.
Chanda (17/09/2022, 10:00:14): I’m sorry to hear that this charge came as a
surprise to you. All payments are authorized with the initial purchase when you
start this continuous subscription, and we always send a reminder, usually 30 days
before an auto-renewal attempt is made. You should have received yours on 08/16/22.
But I understand how you feel.
Chanda (17/09/2022, 10:01:33): I am sorry to hear that you are thinking of leaving
us. Could you please let me know the reason why you want the refund, as we may be
able to help you regarding it?
Me (17/09/2022, 10:01:56): I don’t use my my anymore.
Me (17/09/2022, 10:02:17): Sorry should say I don’t use my PC anymore
Chanda (17/09/2022, 10:03:43): Before I proceed, may I know if you are using Mac,
Windows, iPad or Android?
Me (17/09/2022, 10:04:00): Mac
Chanda (17/09/2022, 10:06:37): The current product is also available on different
devices and operating systems — mobile, tablet, computers. I can process that for
you and provide you with a new license that can be used on multiple
devices/operating systems for the same charge. Would that work for you?
Me (17/09/2022, 10:06:55): no thank you

You might also like