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Shawanna Miller was trying to change schools listed on her 2023-2024 FAFSA application but was unable to do so at this time. Cedricka explained to Shawanna that the application has not been processed yet and will not be viewable or editable until the first half of March when the Department of Education begins transmitting application information to schools. Cedricka also provided Shawanna with the FSA customer service phone number to call once the application has been processed if she still needs help changing schools on her application.

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shawannashaw82
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Shawanna Miller was trying to change schools listed on her 2023-2024 FAFSA application but was unable to do so at this time. Cedricka explained to Shawanna that the application has not been processed yet and will not be viewable or editable until the first half of March when the Department of Education begins transmitting application information to schools. Cedricka also provided Shawanna with the FSA customer service phone number to call once the application has been processed if she still needs help changing schools on her application.

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shawannashaw82
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Download as TXT, PDF, TXT or read online on Scribd
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Cedricka (3/11/2024, 10:01:54 AM): Hi, my name is Cedricka.

I am reviewing your
question and will help you momentarily.
Cedricka (3/11/2024, 10:02:07 AM): Yes Ma’am, I will be glad to assist.
Cedricka (3/11/2024, 10:02:18 AM): Can you provide your full name, full social
security number, and date of birth?
shawanna (3/11/2024, 10:02:55 AM): shawanna sjhaw 594 24 9201
shawanna (3/11/2024, 10:03:04 AM): shaw
Cedricka (3/11/2024, 10:03:27 AM): Is shaw your current or previous name?
shawanna (3/11/2024, 10:03:38 AM): previous name
Cedricka (3/11/2024, 10:04:02 AM): What is your current name?
shawanna (3/11/2024, 10:04:42 AM): shawanna miller
Cedricka (3/11/2024, 10:04:52 AM): Perfect!
Cedricka (3/11/2024, 10:05:09 AM): The email address is verified. The account is
active with a full match with the social security administration. Can you provide
your email address that is listed on file?
shawanna (3/11/2024, 10:05:32 AM): [email protected]
Cedricka (3/11/2024, 10:05:36 AM): That is the correct email address on file. Do
you still have access to the email address?
shawanna (3/11/2024, 10:07:01 AM): yes i fo
shawanna (3/11/2024, 10:07:04 AM): do
Cedricka (3/11/2024, 10:07:46 AM): Perfect! Do you know your password to log in so
that you can update your name? Yes or No?
shawanna (3/11/2024, 10:08:47 AM): yes i do but i forgot i do not have access to my
email at the time
Cedricka (3/11/2024, 10:09:06 AM): Okay.
Cedricka (3/11/2024, 10:09:59 AM): If you do not have access to the verified email
on file, you have two options. You can visit Retrieve Your Username | Federal
Student Aid to start an account recovery case selecting the option to Recover my
account with my photo ID or I can start the case for you. The process of the
account recovery case takes 10-14 business days.
shawanna (3/11/2024, 10:11:40 AM): ok i know the security questions but i have an
open loan with a school but i want to change schools
Cedricka (3/11/2024, 10:12:28 AM): Yes I understand, but you do not have access to
the email to log in and verify the two step verification on the website.
shawanna (3/11/2024, 10:13:05 AM): yes i do which is me security questions correct/
shawanna (3/11/2024, 10:13:14 AM): ?
Cedricka (3/11/2024, 10:13:58 AM): Would you like to try and log in to see?
Cedricka (3/11/2024, 10:14:15 AM): You can visit
https://studentaid.gov/fsa-id/sign-in/landing to log in.
shawanna (3/11/2024, 10:14:17 AM): give me a minute please
shawanna (3/11/2024, 10:14:42 AM): will we dissconnect or still be availiable
Cedricka (3/11/2024, 10:14:43 AM): Once you reset your password, you will have to
wait 30 minutes before logging in.
shawanna (3/11/2024, 10:15:18 AM): can you just change my schools for me?
Cedricka (3/11/2024, 10:15:39 AM): Is this for the 2023-2024 or the 2024-2025
application?
shawanna (3/11/2024, 10:15:46 AM): yes
Cedricka (3/11/2024, 10:16:54 AM): Which application year are you trying to add the
school?
shawanna (3/11/2024, 10:17:10 AM): this year
Cedricka (3/11/2024, 10:17:56 AM): Its two applications on file for this year.
Which application did you complete?
shawanna (3/11/2024, 10:19:13 AM): i dont remember
Cedricka (3/11/2024, 10:20:01 AM): Okay, you can call or chat back in once you
verify the application at 1-800-433-3243 Monday-Friday: 8 a.m-10p.m Saturday11a.m.-
5p. mSunday: Closed.
Cedricka (3/11/2024, 10:20:27 AM): Once the application is for the 2023-2024 is
submitted, please keep in mind that the application takes 3-5 days to process (2-3
weeks if mailed, 24 hours if it is a correction) and made available to the school
on the next business day.

If the 2024-2025 FAFSA® application is submitted and showing in Review Status. You
will have to wait until the system start to process the applications. The
Department of Education will begin transmitting batches of FAFSA® information
(ISIRs) to schools and state agencies "in the first half of March". No one
application has started the process yet. There is no specific date listed at this
time for the system to start the first half of March processing. Once the
application is processed, you can then visit studentaid.gov to View or Make changes
to the application. The student will be notified by email if there are any issues
with the application and the next step with further assistance.

Were there any other questions, or anything else I can assist you with?
shawanna (3/11/2024, 10:20:45 AM): its the application for the college yes
Cedricka (3/11/2024, 10:21:21 AM): When will you attend school?
shawanna (3/11/2024, 10:21:58 AM): this school is for fall sal university
Cedricka (3/11/2024, 10:23:18 AM): Okay.
Cedricka (3/11/2024, 10:23:45 AM): As of right now, we do not have the option to
add or view the application.
shawanna (3/11/2024, 10:25:15 AM): when will you be able to look into this i have
the school codd i nned to change to
Cedricka (3/11/2024, 10:25:15 AM): Once the application is processed, you can then
visit studentaid.gov to View or Make changes to the application. The student will
be notified by email if there are any issues with the application and the next step
with further assistance.

Were there any other questions, or anything else I can assist you with?
shawanna (3/11/2024, 10:26:35 AM): so i cant do anything now
Cedricka (3/11/2024, 10:26:52 AM): That is correct.
Cedricka (3/11/2024, 10:29:13 AM): Were there any other questions, or anything else
I can assist you with?
shawanna (3/11/2024, 10:29:28 AM): no thanks
Cedricka (3/11/2024, 10:29:40 AM): Thank you for chatting with us today. For your
reference, your case number is 18629535. You may receive an email with a survey
link in which you will be asked to provide feedback regarding your experience
today. For further assistance, submit your inquiry via the Contact Us form at
https://studentaid.gov/help-center/contact.

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