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    Product Owner - 2023 - Vinay Karthik B S - Resume

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    Vinay Karthik B S has over 12 years of experience in product management and data analytics roles, currently serving as a Product Owner at GE Healthcare where he has helped increase adoption rates and driven cost savings through data-driven solutions. Prior experience includes roles at Amadeus IT Group and Accenture developing eCommerce, analytics, and AI-powered chatbot products across various industries. He has received several achievement awards for successful product implementations and contributions to knowledge management.

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    Product Owner - 2023 - Vinay Karthik B S - Resume

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    tvtckxn2qj
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    Vinay Karthik B S has over 12 years of experience in product management and data analytics roles, currently serving as a Product Owner at GE Healthcare where he has helped increase adoption rates and driven cost savings through data-driven solutions. Prior experience includes roles at Amadeus IT Group and Accenture developing eCommerce, analytics, and AI-powered chatbot products across various industries. He has received several achievement awards for successful product implementations and contributions to knowledge management.

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    Product Owner_2023_Vinay Karthik B S_Resume

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    Vinay Karthik B S has over 12 years of experience in product management and data analytics roles, currently serving as a Product Owner at GE Healthcare where he has helped increase adoption rates and driven cost savings through data-driven solutions. Prior experience includes roles at Amadeus IT Group and Accenture developing eCommerce, analytics, and AI-powered chatbot products across various industries. He has received several achievement awards for successful product implementations and contributions to knowledge management.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    10 views2 pages

    Product Owner - 2023 - Vinay Karthik B S - Resume

    Uploaded by

    tvtckxn2qj
    Vinay Karthik B S has over 12 years of experience in product management and data analytics roles, currently serving as a Product Owner at GE Healthcare where he has helped increase adoption rates and driven cost savings through data-driven solutions. Prior experience includes roles at Amadeus IT Group and Accenture developing eCommerce, analytics, and AI-powered chatbot products across various industries. He has received several achievement awards for successful product implementations and contributions to knowledge management.

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    © All Rights Reserved
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    Download as pdf or txt
    of 2

    Vinay Karthik B S

    Bengaluru, India | +91 8971123831| [email protected]|Linkedin

    Data Informed Product Owner with 12 Years of experience in Thought Leadership and Product
    Management. Key eye for Customer Centric, Innovative and Sustainable Solutions for Business problems.

    WORK EXPERIENCE
    Product Owner at GE HealthCare Sep 2019 - Present

    Service Suite is One Central Analytics Platform - Enables data-driven decisions for VCP & Quality Leaders
    through Certified Data set of 23M Service Records (SR) to derive tangible business outcomes for Global
    Services

    Achievements:
    ● 45% Adoption Rate Increase (H1’22 vs H1’23) with 6K monthly Hits and 1900+ unique users Globally
    ● Enabled of 1.9 million USD contractual service cost savings (Variable Cost Productivity) by Outlier Project
    ● Managed a product with Net promoter Score of 38 (51% Promoters) in NPS Survey’22
    ● Cost savings of 6K USD (OPEX) annually by performing Dashboard Standardization activities
    ● Saved 2900+ manual hours (roughly 280K USD) by developing reporting Solutions for Quality teams.

    Responsibilities:
    ● Lead & Manage Enterprise Product Roadmap for Data & Analytics Product for Services business
    ● Develop the overall prioritization, milestones, deliverables, and success criteria for programs
    ● Capture the voice of the customer to drive business process definitions and product needs.
    ● Conducted Customer Discovery Sessions with Business for Customer needs that drives Services Strategy
    ● Work with different teams to manage business analysis activities to meet engineering & product goals
    ● Defining and measuring key performance indicators to evaluate and understand product value
    ● Track value delivered, product adoption, performance, and execution against the end-to-end roadmap
    ● Defined KPIs and KRAs for Service Industry Dashboard that helps to increase the teams’ productivities

    One Global Business-Business (B2B) eCommerce Platform - Omni-Channel experience for all GE HealthCare
    equipments with Order Placement, Backorder Management, Payment Engine and Order Tracking
    integrated.

    Achievements:
    ● Enabled sales teams to achieve Goal of 11M USD for the year 2020-21
    ● Decrease Abandonment Rate by 5% with implementing Search Engine Results Page (SERP) feature
    ● Increase User Conversion Rate by 23% with implementing Hybris Payment Engine
    ● Marketo integration enabled new Opportunities and Lead Conversion – (2M USD)
    ● Conducted research with 40+ users to help prioritise new payment methods to be rolled out.
    ● Orchestrated new product/segment to expand market share and generate $6 M USD in revenue.

    Responsibilities:
    ● Ensure product requirements are defined globally, with scale, SLAs, performance in mind.
    ● Make trade-off decisions based on technical and business insights.
    ● Participate in the QA process to ensure the final product meets the business design.
    ● Manage collaboration between product management, UX design, and development team members
    ● Partner with UX research and Customer Care to understand the Product from the customer POV.
    ● Identifying new opportunities based on research, industry trends and best practices, driving innovation.
    Product Manager at Amadeus IT Group Jul 2015 - Sep 2019

    Departure Control System (DCS) Passenger Documents - facilitates the complete Travel Lifecycle

    Responsibilities:
    ● Define ‘Definition of Done’ & ‘Definition of Ready’ for the Requirements
    ● Build a Data Dictionary for Passenger Document formats
    ● Handled 8 DCS Airline Implementations across globe with cross functional teams for System migration
    ● Product Manager of Cross Sell, Fares, Profiles for Travel Channels’ Front Office Booking tool.
    ● Conducted Brainstorming for Requirement Discovery Sessions as part of Release Management.

    Chatbot (Amanda) – Ground-breaking solution with aim to increase the self-service capability of the
    Airlines. Would reduce the Mean Time to resolve the issues by more than 98.7%.

    Business Analyst at Accenture Aug 2011 - Jul 2015


    ● Created User stories, BRD, Test Plans, Use case and Mock-ups
    ● Manage Agile KPIs such as: Product backlog, Burn down chart, Sprint burn-up charts, Team velocity etc.

    EDUCATION
    Bachelor of Engineering from Visvesvaraya Technological University Mar 2007 - Jun 2011
    Graduate course, subjects studied included: Electronics and Communications
    ● Graduated with 1st Class with Distinction honours

    KEY SKILLS & INTERESTS


    Agile, Data & Analytics, Product Management, Product Strategy, Product Roadmap, User experience (UX),
    Data as a Service (DaaS), Stakeholder Management, Requirement Engineering, Knowledge Management,
    New Product Launch, Payment Engine Integrations, Leadership, SQL, Design Thinking, Problem Solving,
    Requirement Analysis, Feature Definition, Key Metrics, User Acceptance Testing (UAT), AWS, Spotfire

    Domain Exposure: B2B (HealthCare IT, eCommerce, Airline IT, Retail)

    EXTRA-CURRICULAR ACTIVITIES
    CGS Industry Center of Excellence (CoE) @ Accenture, Bengaluru Aug 2013 – Jun 2015
    I created sustainable opportunities in Knowledge Management and Documentation Framework.
    ● Conducted 80 global knowledge sharing sessions about Consumer Goods and Services Industry.

    Student Representative @ College Placement Coordinator Jan 2009 - Dec 2010


    Main aim is to connect students to the placement training curriculum
    ● Led a team of 5 students, organising 6 events with combined 300+ attendees.

    ACHIEVEMENTS

    ● Received ‘CDX Pride' for implementation of Payment Engine for 'all' GE HC businesses
    ● Received ‘Go Getter’ from Amadeus Singapore for DCS implementation of Singapore and Japan Airlines
    ● Received ‘Dream team’ from Amadeus India for Amanda a AI solution for Issue Mitigation
    ● Received ‘CGS Pinnacle’ for contributing as a Knowledge Manager in CoE

    *Passport details will be provided upon request

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