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PurCom Lesson 2

This document discusses the receptive skill of listening. It defines listening as the active process of receiving, constructing meaning from, and responding to spoken and/or nonverbal messages. It distinguishes listening from merely hearing, which is a passive physical process. The document outlines different types of listening, including appreciative listening, empathic listening, comprehensive/active listening, and critical/analytical listening. It describes the three main degrees of comprehensive listening: repeating, paraphrasing, and reflecting. Finally, it discusses the four stages of the listening process: receiving, understanding, remembering, and evaluating. Effective listening requires concentrating to accurately understand and interpret the speaker's intended message.

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50 views

PurCom Lesson 2

This document discusses the receptive skill of listening. It defines listening as the active process of receiving, constructing meaning from, and responding to spoken and/or nonverbal messages. It distinguishes listening from merely hearing, which is a passive physical process. The document outlines different types of listening, including appreciative listening, empathic listening, comprehensive/active listening, and critical/analytical listening. It describes the three main degrees of comprehensive listening: repeating, paraphrasing, and reflecting. Finally, it discusses the four stages of the listening process: receiving, understanding, remembering, and evaluating. Effective listening requires concentrating to accurately understand and interpret the speaker's intended message.

Uploaded by

wren
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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LESSON II.

THE RECEPTIVE SKILLS

A. LISTENING
Listening is the ability to accurately receive and interpret messages in the communication
process. It is the process of receiving, constructing meaning from, and responding to spoken and/or
nonverbal messages.
It is an active process by which we make sense of, assess, and respond to what we hear. It
require concentration, which is the focusing of your thoughts upon one particular topic.

Listening vs Hearing
A person who receives and understands information or an instruction, and then chooses
not to comply with it or not to agree to it; one is hearing what others are saying, and another is
trying to understand what it means.

Hearing – refers to the sounds that enter your ears. It is a physical process that provided
you that you do not have any hearing problems.
- It happens automatically or naturally.
- It is passive.
- It is more of physiological.

Listening – is done by choice. It is interpretative action taken by someone in order to


understand and potentially make meaning of something they hear.
- It is a physical and mental process; active; learned process; a skill
- It is more of psychological.

Types of Listening

• Appreciative Listening
- listening for pleasure and enjoyment, as when we listen to music, to a comedy
routine, or to an entertaining speech.
- describes how well speakers choose and use words, use humour, ask questions, tell
stories, and argue persuasively.

• Emphatic Listening
- listening to provide emotional support for the speaker, as when a psychiatrist listens
to a patient or when we lend a sympathetic ear to a friend.
- focuses on understanding and identifying with a person’s situation, feelings, or
motives.

- there is an attempt to understand what the other person is feeling.

• Comprehensive/Active Listening
- listening to understand the message of a speaker, as when we attend a classroom
lecture or listen to directions for finding a friend’s house.

- focuses on accurately understanding the meaning of the speaker’s words while


simultaneously interpreting non-verbal cues such as facial expressions, gestures,
posture, and vocal quality.

- it is a particular communication technique that requires the listener to provide


feedback on what he or she hears to the speaker.

Three (3) Main Degrees of Comprehensive or Active Listening


1. Repeating - requires perceiving, paying attention, and remembering.
-repeating the messages involves using exactly the same words used by the speaker.

2. Paraphrasing - requires thinking and reasoning. It involves rendering the message using
similar phrase arrangement to the ones used by the speaker.

3. Reflecting - involves rendering the message using your own words and sentence structure.

• Critical/ Analytical Listening


- listening to evaluate a message for purposes of accepting or rejecting it, as when
we listen to the sales pitch of a used-car dealer or the campaign speech of a political
candidate

- focuses on evaluating whether a message is logical and reasonable


- asks you to make judgements based on your evaluation of the speaker’s arguments
- challenges the speaker’s message by evaluating its accuracy and meaningfulness,
and utility
- uses critical thinking skills
Process of Listening

 Receiving – it refers to the response caused by sound waves stimulating the sensory receptors
of the ear.

 Understanding – it is the stage at which you learn what the speaker means - the thoughts and
emotional tone.

 Remembering – this is retaining messages for at least some period of time.


- What you remember is actually not what was said but what you think was
said.

 Evaluating – It consists of judging the messages in some way. At times, you may try to
evaluate the speaker’s underlying intentions or motives.
- Effective listeners should deliberately reduce the influence of their own viewpoint
until they have first understood the speaker’s ideas.

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