Flightrecorder Howto

HowTo v2.
04
RM3 Flight Recorder
Agenda
General information
Introduction of Flight Recorder
Cash in (standard)
Cash out (standard)
JAM
Scope
Statistics
Tips and Tricks
History
FlightRecorder HowTo v2.04 | GCCC 4.2 2
RM3 Flight Recorder
General Information
What are RM3 Flight Records?
The system traces each action regarding the RM3 module all the time.
These traces are called “RM3 Flight records” and
have the name convention: “RM3_yyyy_mm_dd_coded-serialnumber.CRYPT.TRC”
and are located:
on the system PC (default):

ProBase/C (most systems are using ProBase/C):
C:\Probase\ProDevice\Conf\RM3_xxx_0\deviceTrace\
ProBase/J:
C:\Probase\Jbos\PERSISTENCE\RM3_xxx_0\deviceTrace\
(xxx stand for the device: ATM

ATS
CCDM
CRS
POS
in Qualifying Plus:
C:\QualifyingPlus\jdd\RM3_xxx_0\deviceTrace

RM3 Flight Recorder
General Information
How can I get the RM3 Flight Records from the system PC?
via T/SOP (no CrypTA stick is necessary). Please keep in mind that in some T/SOP versions the flightrecord
from the current day is not crypted correctly in this function with the result that the flightrecorder cannot read it.
Since c.w.ds.re3.jar 1690 this bug is fixed (show version in “devices” -> “recycler”).

RM3 Flight Recorder
General Information
FRs are also stored in the Support.zip, that you can be download mostly with the SOP.

RM3 Flight Recorder
General Information
Since T/SOP version 2012/08 WNReport can be saved via T/SOP:

RM3 Flight Recorder
General Information
If you have access to Windows you can download the WNReport.zip that also contains
the FRs

RM3 Flight Recorder
General Information
What is RM3 Flight Recorder?
The RM3 Flight Recorder is a tool to analyze the Flight Records.

RM3 Flight Recorder
General Information
The newest version of RM3 Flight Recorder can be downloaded here:
http://intranet.wincor-nixdorf.com/cms/Products/Service/Components/recycling/RM3/Flight_Recorder_CrypTA

RM3 Flight Recorder
General Information
Make sure that you have the CrypTA certificate: “Flight Recorder”.
When a connection to the corporate network is established no CrypTA-stick is required

RM3 Flight Recorder
General Information
Option: Open the Flightrecorder.ini
can be increased to 1500

=> more Flight Records
can be loaded than
default
depends on the RAM

of your system

RM3 Flight Recorder
General Information
Insert your CrypTA Stick and start Flight Recorder.exe
You need to enter your PIN

RM3 Flight Recorder
General Information
RM3 Flight Recorder “Intro”

Shows the history of the RM3 Flight Recorder

RM3 Flight Recorder
General Information
To open a Flight Record file (one day)
Click: “File\Load a FlightRecord”
Instead of click at: “File -> Load a FlightRecord” one Flightrecord can be put via Drag&Drop onto the
Flightrecorder-Icon or into an open Flightrecorder-window.
FlightRecorder HowTo v2.04 | GCCC 4.2

RM3 Flight Recorder
General Information
To open more than one Flight Record file
Click: “File -> Load FlightRecords” and select a directory, where the Flight Records are located

RM3 Flight Recorder
General Information
Now you can select the Flight Record(s) you would like to load
Instead of click at: “File -> Load FlightRecords” several Flightrecords can be put via Drag&Drop into an
open Flightrecorder-window.

RM3 Flight Recorder
Allgemeine Informationen
In case of an errormessage occurs during scanning
please click on “Details > >” to the the reason for the
errormessage.
In this case the Parameter –xmx in FlightRecorder.ini can be Only one flightrecord per day may be opened in one instance
increased to max 1500m. If this value will be increased too of Flightrecorder. When the T/SOP is used to save
much the message „Failed to create the Java Virtual Machine“ flightrecords, futher flightrecords will be generated (red
comes up when starting the Flightrecorder. According to our marked in Screenshot below). In this case the green market
experience the value 1024m is a suitable compromise. flightrecord should be opened which contains all relevant
informations.

RM3 Flight Recorder
Agenda
General information
Cash in (standard)
Cash out (standard)
JAM
Scope
Statistics
Tips and Tricks
History
RM3 Flight Recorder
Important information under Overview\Summary:

Shows you information about the system and it’s performance.

RM3 Flight Recorder
Important information under Config\Versions:
Version of JDD, RM3 and Move reader Firmware and Currency Data

RM3 Flight Recorder
A number in brackets, means how often something has changed.
in this example the versions have changed 8 times.

RM3 Flight Recorder
If you select an entry in the second window you can see in the right window
what has changed regarding the previous entry by a black highlighted line.

RM3 Flight Recorder
Under Config\Cash Units you find information about the cassette configuration of
the system.
E.g. this system is a 4 cassette system. Cassette 3 is configured as Recycle 20 XTS (0)

RM3 Flight Recorder
Under Config\Note Tables you can find out which denominations are loaded.
E.g. this system has Wincor Nixdorf test money loaded that contains 8 denominations.

RM3 Flight Recorder
By clicking on you can extend one line and more information will be popup.
A extended line is shown with .
In this example the thickness and measurements of 1 XTS will be displayed.

RM3 Flight Recorder
If you would like to extend all lines click on the button.

To minimize all click on .

RM3 Flight Recorder
Under Config\Inventory you can find the Hardware Inventory tcnFru shows the part
Here you can figure out for example which modules have number of a module
been replaced (because serial number changed).
furthermore the construction level

of a module can be seen

RM3 Flight Recorder
Inspection\Explorer is a list of all possible transactions and events that can be

analyzed.
For example cashin, cashout, reject, retract and so on…

RM3 Flight Recorder
In the calendar all loaded Flight Records are shown.
You can choose the day of observation.

RM3 Flight Recorder
The calendar shows additional information:
year and month
calendar week
Furthermore you can jump from one month to the next or back,
dependent of the number of loaded Flight Records.

RM3 Flight Recorder
With the help of Inspection\Scope you can zoom in the transaction and
can perform a very deep and detailed analysis.

RM3 Flight Recorder
With the help of “Dump\All notes” all notes will be shown
That can be helpful for the investigation for a special problem.

RM3 Flight Recorder
The Inspection-view is devided in severel layers which can be expanded seperately:
CashIn is the headline in the Flightrecorder
JDD_CASH_IN is the command, which is sent to the J/DD by a „higher“ software layer.
FW_CASH_IN is the command of the J/DD to the firmware
The command in this example is CASH_IN (_START and _END are just added by the
Flightrecord)

RM3 Flight Recorder
Agenda
General information
Cash in (standard)
Cash out (standard)
JAM
Scope
Statistics
Tips and tricks
History
RM3 Flight Recorder
Cash in (standard)
A “cash in” is signalized by and a command from the application.
Extend this cash in.

RM3 Flight Recorder
Cash in (standard)
The application sends this cash in command to JDD “JDD_CASH_IN_START”.

JDD initiates a cash in “Sequence: CASH_IN”.
Extend this command.

RM3 Flight Recorder
Cash in (standard)
JDD sends this command “Sequence: CASH_IN” to the firmware.

The firmware initiates a cash in start: “FW_CASH_IN_START”

RM3 Flight Recorder
Cash in (standard)
If you click on “FW_CASH_IN_START” you can see the configuration in regards

of the destination of the note categories.
For e.g.: This could be helpful to understand why a CAT 2 note goes to a output tray.

RM3 Flight Recorder
Cash in (standard)
To find out what happened in the cash in transaction go to “NoteDistribution”

that shows you how many notes were removed from the tray and how many
notes received the Escrow or the collector.

RM3 Flight Recorder
Cash in (standard)
If you extend the “NoteDistribution” you get plenty information about each note that is located on the
escrow/collector.
For e.g. source and destination, note category, currency, denomination, fitness, thickness and so on…
Please notify that the values shown behind “angle” and “centerOffset” are not the measured values. These values are
the expected values after passing the alignement unit. At ESCROW_TO_SAFE the real measured values are shown
here.

RM3 Flight Recorder
Cash in (standard)
In this example you will have 107 note entries.
You need to click on each note to figure out what kind of note it is.

RM3 Flight Recorder
Cash in (standard)
There is an other possibility to get an overview what kind of notes are stored on
the escrow.
Therefore extend “SystemOverview” that you can find below “FW_CASH_IN_END”.

RM3 Flight Recorder
Cash in (standard)
This makes sense, especially if a lot of notes with different denominations are stored on the
escrow. It’s shown as “Customer” because the ownership of the money on the ESCROW is the
customer in this case.
The state in “SystemOverview” is the state which is reported to the application.

RM3 Flight Recorder
Cash in (standard)
After you are informed about the note stack on the escrow you need to know if the cash in command was
successful executed. Therefore click on FW_CASH_IN_END.
true = command successful executed
false = not true (at least one condition not successful). If indicated clearing or other measures necesarry.
The CASH_IN command was

successful executed;
“Firmware Result” is “true”

RM3 Flight Recorder
Cash in (standard)
Now, the customer confirms the deposited amount of money with OK

and the application starts a EscrowToSafe, signalized by .
The ownership of the money changes from customer to bank at this moment.

RM3 Flight Recorder
Cash in (standard)
The application sends this command to JDD and JDD to the firmware.
Extend the EscrowToSafe

RM3 Flight Recorder
Cash in (standard)
If you click on FW_ESCROW_TO_SAFE_START you find out the configuration

in regards of the destination for each note category.
For e.g.: It could be helpful to understand why a CAT3 note goes in to the cassette 4

RM3 Flight Recorder
Cash in (standard)
Under “NoteDistribution” you see how many notes removed from the Escrow and
how many notes received which destination.
In this example 107 notes removed the Escrow and 107 received cassette 2.

RM3 Flight Recorder
Cash in (standard)
Of course you can extend these entries as well to get more details about each note.
- here angle and centerOffset show the measured values from the MOVE reader

RM3 Flight Recorder
Cash in (standard)
The FW_ESCROW_TO_SAFE_END shows you if this firmware action was

successful.
The result is send back to JDD.

RM3 Flight Recorder
Cash in (standard)
Now, the cassettes will be prepared for the removal.

Therefore JDD initiates a Sequence: PREPARE_CASSETTE_REMOVAL and
sends this command to the firmware.
The cassette will be prepared for the removal (i.e. the retreat plate will be moved back)

RM3 Flight Recorder
Cash in (standard)
Again: The result of this firmware action is displayed in the FW_...._END.

The firmware send the result back to JDD and JDD to the application:
JDD_ESCROW_TO_SAFE_END.

RM3 Flight Recorder
Agenda
General information
Cash in (standard)
Cash out (standard)
JAM
Scope
Statistics
Tips and tricks
History
RM3 Flight Recorder
Cash out (standard)
A “cash out” is command of the application and is shown with that symbol .
Extend the CashOut
Flight Recorder v2.01 | GCCC 4.2 54

RM3 Flight Recorder
Cash out (standard)
The application sends the cash out command to JDD.
JDD initiates a “JDD_CASH_OUT” and sends a “sequence: CASH_OUT”
to the firmware that initiates a “FW_CASH_OUT”.
…-START and …_END are just added by the flightrecorder

RM3 Flight Recorder
Cash out (standard)
The “FW_CASH_OUT_START” gives you information about the cash out

command and the configuration regarding the destination of the note categories.
In this case cash out command is: 1 notes from cassette 2, 2 from cassette 6

RM3 Flight Recorder
Cash out (standard)
The NoteDistributions give you an overview what happened in regards how many
notes removed which source and how many notes received the destination.
In this case 3 notes removed the cassettes and 3 notes received the collector.

RM3 Flight Recorder
Cash out (standard)
The FW_..._END informs you if the firmware action was successful.

RM3 Flight Recorder
Cash out (standard)
The money is in the collector and need to be transported to the output tray.
The command by the application is “PrepareOpenOutputTray”.

RM3 Flight Recorder
Cash out (standard)
Now the money will be collected to the tray.
In this case 3 notes removed the collector and received the tray.

RM3 Flight Recorder
Cash out (standard)
After that the shutter will be opened. When executing the command for open shutter the
ownership of the banknotes changes from bank to customer.
If the condition of the shutter or the filling level of the customer tray is chainging without a
command the ownership of the banknotes is changing as well.

RM3 Flight Recorder
Cash out (standard)
The shutter is open and the money is removed from the tray.
If you extend that command you can see how many notes have been removed
from the tray

RM3 Flight Recorder
Cash out (standard)
After the money has been removed the shutter can be closed.

RM3 Flight Recorder
Agenda
General information
Cash in (standard)
Cash out (standard)
Jam
Scope
Statistics
Tips and tricks
History
RM3 Flight Recorder
Jam
To analyze what the root cause of a jam was, go to Overview\Issues.

In the window “Issues” all Issues are shown.

RM3 Flight Recorder
Jam
With the help of the “Issue Selection” you can decide which Issues you would
like to see.

RM3 Flight Recorder
Jam
The easiest way to select one Issue is to deselect all at first.

RM3 Flight Recorder
Jam
Select the issue you would like to see.
In this case select “out of service jams”

RM3 Flight Recorder
Jam
To analyze an out of service jam make a double-click on the issue.

RM3 Flight Recorder
Jam
The Flight Recorder jumps automatically to Inspection\Explorer and highlights

the transaction with the “out of service” issue.
This line is marked with the symbol:

RM3 Flight Recorder
Jam
In this case it happened a jam during the EscrowToSafe.

Extend this line and select the next entry that is marked with a red symbol.

RM3 Flight Recorder
Jam
Extend this line and search for an “ErrorStack”.

RM3 Flight Recorder
Jam
Extend the line “ErrorStack” and search for the first red entry.

RM3 Flight Recorder
Jam
Highlight the first red entry.
In the right window you figure out under “object” and “text” which sensor or
actor was the root cause for the jam.
In this case the note did not arrive the photo sensor 1 in the VS3 module.

RM3 Flight Recorder
Jam
Other lines below give you additional information about the jam that can be
helpful, too.
But these entries don’t show you the root cause at the end!
In this case a note jammed at photo sensor 1 in the VS2 module.

RM3 Flight Recorder
Jam
At the end the technician will see a jam physically at this sensor.
But actually the note before, that didn’t arrive VS3_PS1, was the root cause.

RM3 Flight Recorder
Jam
If you don’t know where the sensor or actuator is go to Help\Drawing\ and select
the drawing you would like to see (CRS head or safe).

RM3 Flight Recorder
Jam
A new window opens in that you can select a object (divided into different
groups) that will be shown in the drawing.

RM3 Flight Recorder
Jam
For easier finding a photo sensor can be marked as Light or Dark

RM3 Flight Recorder
Jam
If you choose the status “dark” it will be visible in the drawing.

RM3 Flight Recorder
Agenda
General information
Cash in (standard)
Cash out (standard)
Jam
Scope
Statistics
Tips and tricks
History
RM3 Flight Recorder
Scope
The scope is a possibility to analyze a transaction very deep in detail.
It is very helpful especially if you would like to know what exactly happened
during the jam. At first go to the transaction where a jam occurred.

RM3 Flight Recorder
Scope
Extend the transaction until you see the ErrorStack and check what the root
cause of the jam was.
In this case the note did not arrive AU_PS4

RM3 Flight Recorder
Scope
To figure out what exactly happened change from Explorer to Scope view.
Therefore click somewhere between FW_..._START and FW_..._END
(it doesn’t matter which entry you select) and click on Scope.

RM3 Flight Recorder
Scope
Here you can see the “Scope” view.

RM3 Flight Recorder
Scope
In the window “Actions” you can see which transaction you are scoping.
Furthermore you can jump here to the next action without going back to the
“Explorer” view.

RM3 Flight Recorder
Scope
In the window “Scope” you can see all sensors and actors which have changed
the status during the action. You can see on the scrollbar that there are a lot of
sensors and actors.

RM3 Flight Recorder
Scope
If the view is confusing, you can load signal filters to get a more simple view.
That means only the photo sensors in regards to the action are shown in a
correct sequence.

RM3 Flight Recorder
Scope
Therefore press “ “ and choose the file that matches to your “action”.
In this case load “EscrowToSafe NotePath.csf” because you are analyzing the
action “EscrowToSafe”. Filter are only available for CRS RM3 non 4+4 systems!

RM3 Flight Recorder
Scope
Now you can see on the scroll bar that the list of sensors is much shorter and
clearly (in comparison to foil 89).

RM3 Flight Recorder
Scope
Another option to get a more simple view is to mark only the actors and sensors
you would like to see.

RM3 Flight Recorder
Scope
Or you enter the object under “Mask” which you would like to see.
Examples: “_ps” shows all photo sensors;
“DM” shows all sensors and actors of the distributor module;
If you furthermore check “Order by Time” the sensors will be shown in the order in which their status
has changed.

RM3 Flight Recorder
Scope
Beside the window scroll bar you can see where a jam and where a warning is
located. A jam is displayed by “ “ and a warning by “ “.
So you know where you need to move the scroll bar to find the appropriate sign.

RM3 Flight Recorder
Scope
Important is the first sign in regards to the time, because you would like to know
the root cause (the first error) of the jam.

RM3 Flight Recorder
Scope
To figure out which the first sign is, it makes sense to zoom in to spread the
view. Therefore make a left mouse click close to the sign that is from your point
of view the first one. A red flag will jump automatically to that point.

RM3 Flight Recorder
Scope
If you click on you can zoom in (the time scale changes).
Hereby the red flag stays central.

RM3 Flight Recorder
Scope
Now you can see which is the first sign and which sensor is affected.
In this case AU_PS4.

RM3 Flight Recorder
Scope
If you mouse over this sign you get a couple of information about the reason,
description and solution possibilities.
In this case the “notes probably jammed under sensor”.

RM3 Flight Recorder
Scope
Here you can see that the sensor AU_PS4 is covered for 172ms.

RM3 Flight Recorder
Scope
Now, it could be interesting which note(s) was/were affected.
Therefore make a mouse over the green field. An info field will open in which you
can see the note id (in this case 352925) and other helpful information.

RM3 Flight Recorder
Scope
The next step is to select the note with the same id in the field “Notes”.
You will see that the note is highlighted in red in the window “Scope”.
Now it is easier to follow the note from sensor to sensor in the “Scope” field.

RM3 Flight Recorder
Scope
If you like, you can zoom in a little bit more. To zoom out use “ “
You can see that the note 352925 covered the sensor AU_PS1 for 49ms, then the
sensor is 55ms uncovered until the next note covered the sensor for 49ms again.

RM3 Flight Recorder
Scope
The note comes to AU_PS3 and 2 which are parallel. You can see that the sensor
AU_PS2 is 61ms and AU_PS3 is 48ms covered. That is not normal because the
difference is too big (a difference of 1-3ms is ok).

RM3 Flight Recorder
Scope
That means either the note is skewed or dust covers the sensor AU_PS2.
Maybe it is helpful to compare that behavior with a good note (in this example the
note before is covered 48ms on the sensor AU_PS1-3).

RM3 Flight Recorder
Scope
The note arrives AU_PS4 and you can see that there is no gap to the next note.
It looks like that the notes run together at this sensor in comparison of the gap
between the two notes at the senor AU_PS1 and AU_PS2/PS3.

RM3 Flight Recorder
Scope
But if you check the next sensor TUC_PS2c you can see that the notes “run out again”.
The system recognize suddenly a note. Therefore there is a “unexpected note” message.
If you compare TUC_PS2c and AU_PS1 you see that it looks almost identical.

RM3 Flight Recorder
Scope
Now you must interpret this finding.
Run the notes physically together at one sensor and run out at the next sensor? Unlikely!
More likely is that dust cover the sensor AU_PS2 and AU_PS4!

RM3 Flight Recorder
Scope
The result of the analysis with the help of the scope should be to clean the alignment unit.

RM3 Flight Recorder
Scope – further hints
Clicking at the market symbol will change the scope to full-scrren-mode

RM3 Flight Recorder
Clicking this symbol again will change back to standard scope-view

RM3 Flight Recorder
In case of the scope view is set incorrectly caused by wrong mouse-clicks the function
“Window” -> “Reset Scope-Perspective” will reset it to default view.

RM3 Flight Recorder
Hoovering the mouse over the small square behind the note at IOT_PS4a-g will show the
skew (in degrees), center offset and note hight (in mm) of the note; measured at IOT_PS4a-g

RM3 Flight Recorder
In the “Scope” you have the possibility to measure the distance between two
user-definded points.
Therefor set the red flag to the end of the note.

RM3 Flight Recorder
Click on the blue flag and hold the left mouse button…

RM3 Flight Recorder
… and set the blue flag to the beginning of the note.
In the “CursorInfo” field you can see the distance in “ms” and “mm”.
In this example is the distance 153ms or 214,2mm.

RM3 Flight Recorder
If you click on “ “ you can hold the distance between red and blue cursor.
Now you have the possibility to move the two cursors to another sensor to
compare

RM3 Flight Recorder
Now you have the possibility to move the two cursors to another sensor
to check if the distance between the two notes have changed.

RM3 Flight Recorder
Agenda
General information
Cash in (standard)
Cash out (standard)
Jam
Scope
Statistics
Tips and Tricks
History
RM3 Flight Recorder
Statistics
In Statistics many statistic informationen of the RM3 Moduls are shown. A click at the button left beside the
information opens a table with detailled informationen an. A doubleclick at a line in this table opens this
transaction in the inspection view.
These statistic informationens are available for Refuse (refuse rate during cash-in), Recycle (recycling quotes) and Reject (during
cash-out) 119
RM3 Flight Recorder
Statistics
In Statistics -> Cash Flow you can have a quick look about the movement of the banknotes.
Full, faulty or missing cassettes are colored highlighted in this view.
A double-click at any line will open this transaction in the Inspection -> Explorer view.
120
RM3 Flight Recorder
Statistics
Statistics -> SensorCurrent Table shows the condition of the photosensors.
Dirty photosensors are colored highlighted in this view.
The table can be sorted by any column. Sorting by Dirtlevel gives a quick overview about any dirty sensor.
121
RM3 Flight Recorder
Agenda
General information
Cash in (standard)
Cash out (standard)
Jam
Scope
Statistics
Tips and Tricks
History
RM3 Flight Recorder
Tips and Tricks
1.) Installation of the Flight Recorder
If you install the Flight Recorder on the Windows 7 system in C:\Program Files (x86)
you have not the rights to update/change the Flightrecorder.ini file.
-> solution: install FR in a different folder.

RM3 Flight Recorder
Tips and tricks
2.) In the Inspection view the highlighted line can be used to set a filter: in this example it
will find all entries which contain rs1_ps1 in the marked day. Just type in the filter and
activate it by pressing Enter-key or click on the magnifier symbol. Click on the red circle
will reset the filter.

RM3 Flight Recorder
Tips and Tricks
3.) Meaning of symbols in Overview -> Issues and in Inspection -> Explorer
that contain a Firmware Error Stack
Dirty Shows very dirty photo-sensors
Warning contains a warning
Error contains an error
Fatal contains a fatal error
Jam contains a jam
recovered Error contains an error but firmware result is true (action

successful)
recovered Jam contains a jam but firmware result is true (action successful)

RM3 Flight Recorder
Agenda
General information
Cash in (standard)
Cash out (standard)
Jam
Scope
Statistics
Tips and Tricks
History
RM3 Flight Recorder
History
v2.04 – 17.03.2014
• merge page 11 and 12 to one page
• page 12-16 change some screenshot to new version
• page 17 information about reason for error load flightrecord
• add hyperlinks to agenda
• additional chapter for statistics added
• more information about different scope views
• add dirty photo-sensor symbol to foil 122
v2.03 – 31.10.2013
• foil 13, 15 & 20 -> screenshot update
• foil 33 updated (statistic information)
• add information how to use filter in inspection view (foil 113)
v2.02 – 26.02.2013
• add other systems to flightrecord location (foil 3)
• show how to safe WNReport via T/SOP (foil 6)
• Show how to open flightrecord(s) per drag&drop (foil 14 & 16)
• hint to Out of Service Errors in Overview (foil 20)
• added general hints about J/DD and FW commands (foil 35)
• choose another example for cashout since PrepareOpenOutputTray and OpenOutputTray was in a wrong order (foil 56 – 65)
• take away “hidden” in drawing (foil 81)
v2.01 – 14.01.2013
• flightrecorder.ini change maximum value for xmx from 1200 to 1500
• add foil about measurements at IOT_PS4 in chapter “Tips and tricks”
• Information about “Order by Time” in Scope foil 94

Flightrecorder Howto

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HowTo v2.

Introduction of Flight Recorder

Cash out (standard)

Tips and Tricks

What are RM3 Flight Records?

on the system PC (default):

(xxx stand for the device: ATM