WEEKLY LEARNING PLAN

I. LESSON 2

II. CONCEPT OF CULTURAL DIVERSITY

Learning Objectives:

➢ Analyze the dual nature of cultural diversity, distinguishing between basic and secondary
aspects, and evaluate its impact on organizational dynamics.
➢ Apply effective strategies to overcome communication barriers, manage employee
resistance, and successfully implement workplace diversity policies.
➢ Cultivate a positive attitude towards cultural diversity.

Key Topics and Learning Points:

1. Characteristics of Cultural Diversity

2. Challenges and Benefits of Cultural Diversity

❖ Cultural Diversity-Presence of diverse cultural groups with distinct backgrounds in a

community or organization, including differences in race, ethnicity, gender, age, religion, etc.
❖ Challenges- Obstacles in managing cultural diversity, such as communication barriers,
resistance to change, and difficulties in implementing effective diversity policies.
❖ Diversity- Presence of a variety of elements, individuals, or groups with differences in
characteristics, backgrounds, and perspectives, fostering a mix of talents and viewpoints in
the workplace.
❖ Benefits- Positive outcomes of embracing cultural diversity, including improved customer
service, diverse perspectives for problem-solving, greater tolerance, adaptability, valuing
individual contributions, increased innovation, and a positive impact on the company's
image.

TSAT / Family and Career Management/ Multi-Cultural Diversity in Workplace for the Tourism and
Hospitality FCM s2024
 A. OVERVIEW/REVIEW OF THE LESSON

Group Dialogue
ACTIVITY 2-1. FIX ME!

Arrange the jumbled word and explain .

1. ISITYDVER - DIVERSITY
2. LLECHANGE -CHALLENGE
3. CRATULUL-CULTURAL
4. TURALCUL DIERSITYV- CULTURAL DIVERSITY
5. ROMNS- NORMS
6. FBLIE- BELIEF
7. CISINEU- CUISINE
8. SYBOLSM- SYMBOL
9. LARNEDE- LEARNED
10. TELOGYNOCH- TECHNOLOGY

B. ESTABLISHING PURPOSE

Group Dialogue
ACTIVITY 2-2. DIVERSITY ART EXPRESS

Instructions:

1. Grab drawing materials.

2. Draw what diversity means to you and write a short description.
3. Share and discuss your artwork with classmates.

Think and Reflect

ACTIVITY 2-3. ANSWER ME

1. What elements did you include in your drawing to represent diversity, and why did you choose
them?
2. How do you think your artwork contributes to the idea of celebrating diversity in our community
or classroom?
3. What did you learn from your classmates' drawings, and how do their perspectives on diversity
differ or align with yours?

TSAT / Family and Career Management/ Multi-Cultural Diversity in Workplace for the Tourism and
Hospitality FCM s2024
 C. PRESENTATION OF CONCEPTS/ACTIVITIES

Key Facts 2.1

Characteristics of Cultural Diversity

1. Cultural Diversity is two-edged sword that can be both a source of conflict and discontent in an
organization if managed correctly and a source of conflict and dissatisfaction if neglected by
mistake .
2. Affirmative action and equal opportunity aren’t enough when it comes to cultural diversity.
3. Cultural Diversity encompasses not only basic characteristics (gender, age, race, ethnicity,
etc.)but also a secondary aspects (such as religion, personality, differences, education,
etc.)
4. Cultural diversity is not only the duty of senior executives or HR managers; :it also the
responsibility of everyone in the company.
5. Cultural diversity is a continuous process that must be carried out in accordance with the
changing requirements and expectations of a diverse workforce.

Challenges of Cultural diversity

1. Communication : to make the diversity initiatives a success, the company will have to
overcome the continuous cultural and linguistic hurdles that result in poor communication and
lack of teamwork.
2. Employee resistance to change: Employees oppose change since it is human nature:
nevertheless it takes time to comprehend and comply with the change.Employees must be
free of the mindset of “ I used to do it this way”and only then would they be ready to accept the
change.
3. Workplace diversity implementation : The business must execute diversity policy at all
costs. It goes without saying that the workers may not like or agree to the changes at first.
This, however, is what is referred to as a challenge.
4. Diversity in the workplace policy implementation : This may be the most difficult issue for
any diversity promotions/ advocates. Making diversity training obligatory for workers does not
work; rather, diversity must be integrated that must become part of every and practice of the
company.

TSAT / Family and Career Management/ Multi-Cultural Diversity in Workplace for the Tourism and
Hospitality FCM s2024
 Benefits of cultural diversity
1. Improved customer service.
Because most companies serve a large number of customers, they must offer better customer
service.
2. More information,richer ideas/view points, and a greater number of approaches to
problem solving.
A diverse team benefits the organization by providing more information, richer
ideas/viewpoints, and a greater number of approaches to problem solving than a team
composed of the same type of members. Finally, diversity may be a source of problem solving
knowledge.
3. Greater tolerance for different views.
A diverse workforce contains a broad variety of ideas representing a wide range of points of
view and value. To successfully utilize these varied perspectives, organizations must adopt a
tolerant attitude toward workers who have different viewpoints.
4. Improved adaptability.
The business must be able to respond quickly to changing customer needs and competition
activity.
5. Valuing justice and individual contributions
In order to enjoy the advantages of more knowledge and wider, more varied perspectives, the
business must create a climate in which workers feel they are working in a fair and
appreciative environment.
6. More inventive
A diverse staff helps a business since people from different backgrounds have different views
on the same problem and are therefore more likely to come up with innovative and novel
solutions to difficulties and options.
7. Enhances a company’s image.
Businesses are concerned about their public image, or what the general public thinks of them
and what emotions arise when their names are spoken. A positive or excellent public image
helps to attract investors, customers, and employees to the business. Being known as a
company that values diversity may help you build a good brand image.

TSAT / Family and Career Management/ Multi-Cultural Diversity in Workplace for the Tourism and
Hospitality FCM s2024
 D. DEVELOPING MASTERY

Lets’ Apply!
ACTIVITY 2-4. [ESSAY ]
Explain each question briefly.

1. What is Cultural diversity? How important is cultural diversity in the hospitality and
tourism industry?
_____________________________________________________________________
_____________________________________________________________________
______________________.
2. What are the different characteristics of cultural diversity? Discuss at least two
Characteristics .
_____________________________________________________________________
_____________________________________________________________________
_________________________.
3. Based on the given challenges of cultural diversity, what possible action plans will you
do to avoid or to resolve these challenges ?
_____________________________________________________________________
_____________________________________________________________________
______________________________.
4. How does cultural diversity impact the hospitality and tourism workplace ?
_____________________________________________________________________
_____________________________________________________________________
_______________________________.

Rubric for grading the essay

QUESTIONS Limited Adequate Excellent

QUESTION 1 Incomplete or Basic Comprehensive

inaccurate understanding of understanding
definition. cultural diversity. with clear
articulation of its
importance in the
industry.

QUESTION 2 Superficial Identifies Thorough

identification characteristics identification and
without in-depth with brief insightful
discussion. explanations. discussion of at

TSAT / Family and Career Management/ Multi-Cultural Diversity in Workplace for the Tourism and
Hospitality FCM s2024
 least two
characteristics.

QUESTION 3 Vague or Presents Well-thought-out

unrealistic action reasonable action and practical
plans. plans but lacks action plans
detail. addressing
challenges
effectively.

QUESTION 4 Demonstrates a Provides basic Clearly articulates

lack of insights into the how cultural
understanding or impact of cultural diversity
provides diversity. positively impacts
inaccurate the workplace
information. with specific
examples.

E. GENERALIZATION / ABSTRACTION

1. In what ways does the successful implementation of cultural diversity initiatives impact
organizational effectiveness and contribute to a positive workplace culture?
2. How does valuing and managing cultural diversity not just as a policy but as a continuous
process enhance a company's adaptability to changing market demands and foster
innovation within the workforce?
3. Considering the multifaceted benefits discussed, how does the integration of cultural
diversity into the core values and practices of a company contribute to its overall reputation
and public image?

TSAT / Family and Career Management/ Multi-Cultural Diversity in Workplace for the Tourism and
Hospitality FCM s2024
VI. ASSESSMENT

Let’s Exercise 2.1

Choose the best answer.

1. What is cultural diversity?
a. A source of conflict only
b. A source of discontent in organizations
c. Both a source of conflict and discontent in organizations (Correct Answer)
d. None of the above

2. What does cultural diversity encompass, besides basic characteristics?

a. Affirmative action
b. Equal opportunity
c. Secondary aspects such as religion, personality, differences, education, etc. (Correct
Answer)
d. Only senior executive duties

3. Whose responsibility is cultural diversity, according to the discussion?

a. Solely the HR managers
b. Only senior executives
c. Everyone in the company (Correct Answer)
d. External consultants

4. How is cultural diversity described in terms of management?

a. A one-time initiative
b. A continuous process that adapts to changing workforce requirements (Correct Answer)
c. Solely the duty of senior executives
d. Limited to HR policies

5. What is a common challenge associated with cultural diversity in the workplace?

a. Employee satisfaction
b. Communication barriers (Correct Answer)
c. Affirmative action implementation
d. Workplace policy enforcement

6. Why do employees often resist diversity-related changes?

TSAT / Family and Career Management/ Multi-Cultural Diversity in Workplace for the Tourism and
Hospitality FCM s2024
 a. Lack of interest
b. Human nature and opposition to change (Correct Answer)
c. Unawareness of diversity benefits
d. Management failure

7. What is crucial for successful workplace diversity implementation?

a. Employee resistance
b. Strict enforcement of diversity policies
c. Executing diversity policy at all costs (Correct Answer)
d. Limited changes in the organization

8. What is one benefit of cultural diversity mentioned in the discussion?

a. Uniformity in problem-solving approaches
b. Richer ideas and viewpoints (Correct Answer)
c. Employee resistance
d. Homogeneity in customer service

9. Why is valuing justice and individual contributions important in a diverse workplace?

a. To discourage diversity
b. To encourage conformity
c. To create a fair and appreciative environment (Correct Answer)
d. To limit innovative thinking

10. How can a positive public image be built through cultural diversity in a company?
a. By avoiding diverse workforce
b. By emphasizing equal opportunity only
c. By being known as a company that values diversity (Correct Answer)
d. By limiting adaptability and innovation efforts

TSAT / Family and Career Management/ Multi-Cultural Diversity in Workplace for the Tourism and
Hospitality FCM s2024
VII. ADDITIONAL ACTIVITIES

Read and Write

ACTIVITY 2-5. [Essay]

Reflect to your own experiences with cultural diversity in the workplace. Consider challenges you’ve
faced, benefits you've observed, and personal insights on the importance of cultural diversity. You
can then write a short essay or response, sharing your thoughts and experiences.

TSAT / Family and Career Management/ Multi-Cultural Diversity in Workplace for the Tourism and
Hospitality FCM s2024
 VIII. LEARNING RESOURCES

● Multi-Cultural Diversity in Workplace for the Tourism and Hospitality, Michael Bobet B.
Baluyot, DHM, CHP Ma.Dina D. Jimenez , DHM, CHP
● Internet
● Powerpoint Presentation

TSAT / Family and Career Management/ Multi-Cultural Diversity in Workplace for the Tourism and
Hospitality FCM s2024