INSTALLATION GUIDE

Dameware Centralized
Version 12.2.2

Last Updated: Tuesday, February 15, 2022

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Installation Guide: Dameware Centralized page 2

Table of Contents
Dameware Remote Support Centralized and Mini Remote Control Centralized overview 5

Dameware 12.2.2 centralized installation system requirements 8

Dameware Central Server system requirements 8

Dameware Remote Support and Dameware Mini Remote Control system requirements 9

Mobile Client requirements 10

Dameware centralized installation port requirements 11

Install Dameware Remote Support centralized 15

Determine which Dameware Central Server deployment option to use 15

Install Dameware Central Server in express mode 18

Install Dameware Central Server in two-server mode 22

Install Dameware Central Server in three-server mode 33

Install Dameware Remote Support client (centralized mode) 45

Install Dameware Mini Remote Control centralized 50

Install Dameware Central Server for a Mini Remote Control Centralized installation 50

Install Dameware Mini Remote Control client (centralized mode) 54

Install Dameware Remote Support or Mini Remote Control from the command line 58

Arguments 58

Install the Dameware client agent service on Windows computers 60

System requirements 61

Install the client agent service on demand 61

Install the client agent service from the Dameware Mini Remote Control application 61

Install the client agent service using MSI + MST installers 62

Install the client agent service using EXE installers 63

Install the client agent service manually 63

Deploy custom MSI packages to install the client agent service 65

Installation Guide: Dameware Centralized page 3

 Use Dameware Remote Support to install the client agent service on a batch of remote
systems 66

Dameware centralized licensing and activation 67

Dameware centralized licensing 67

Activate a Dameware license 68

Deactivate Dameware seat-based licenses 71

Troubleshoot a centralized Dameware installation 76

Troubleshoot the Internet Session URL in Dameware Mini Remote Control 76

Bind a self-signed certificate to prevent warnings during installation of the Dameware client
agent 77

Common Dameware installation error messages 78

Determine Dameware component version numbers 80

Configure the Internet Proxy for Dameware 81

Install the Dameware Internet Proxy with another web server 81

Specify the Internet Session URL in Dameware 82

Modify your firewall or router to support Internet Sessions in Dameware Mini Remote Control 83

Installation Guide: Dameware Centralized page 4

 Dameware Remote Support Centralized and Mini Remote Control Centralized overview

Dameware Remote Support Centralized and Mini

Remote Control Centralized overview
If you prefer, you can view this guide as a PDF.

Dameware Remote Support and Dameware Mini Remote Control provide you with tools to
troubleshoot and manage systems and support end users. If you are a customer, you are using either
a centralized version of Dameware, or a stand-alone version of Dameware. Each centralized license
includes a stand-alone license. If you are not a customer, and are interested in evaluating Dameware,
you can download a version of Dameware Remote Support or Dameware Mini Remote Control, fully-
functional for 14 days. After the evaluation period, you can convert your evaluation license to a
production license by obtaining and applying a license key.

Due to improved security standards,Dameware Centralized12.2 is not compatible with older

agent versions. Agents must be removed and version 12.2 installed again through the
application or re-installed via the agent installer.

Dameware Remote Support and Dameware Mini Remote Control offer different capabilities. With
Mini Remote Control, you can:

l Manage Dameware licenses and users.

l Create and manage Global Host Lists that can be shared among technicians.
l Remotely control Windows®, Mac OS® X, and Linux® computers.
l Support end users internal to your network, including sharing files, chatting with end users, and
taking screen shots (among many other functions).

The following diagram illustrates how Dameware Mini Remote Control works with the Dameware
Central Server to support end users.

Installation Guide: Dameware Centralized page 5

 Dameware Remote Support Centralized and Mini Remote Control Centralized overview

With a centralized version of Dameware Remote Support, you can perform all Dameware Mini
Remote Control actions, and many others. For example, you can:

l Initiate Internet Sessions to support end users outside your network.

l Create and manage Remote Host Lists that can be shared among technicians.
l Manage Active Directory objects such as Organizational Units (OU), Containers, Users, Groups,
Contacts, Computers, and Shares.
l Use Dameware Exporter to quickly extract information from computers.

Dameware Remote Support includes a copy of Dameware Mini Remote Control.

The following diagram illustrates how Dameware Remote Support works with the Dameware Central
Server to support end users.

Installation Guide: Dameware Centralized page 6

 Dameware Remote Support Centralized and Mini Remote Control Centralized overview

This guide provides installation instructions for a centralized installation of Dameware. For stand-
alone or evaluation instructions see Dameware Stand-alone Installation Guide.

Installation Guide: Dameware Centralized page 7

 Dameware 12.2.2 centralized installation system requirements

Dameware 12.2.2 centralized installation system

requirements
This article lists the system requirements to install the Dameware Central Server, Dameware Remote
Support, and Dameware Mini Remote Control. The Dameware Central Server edition is required if you
want to troubleshoot remote systems outside of your firewall.

Dameware Central Server system requirements

Hardware
and Soft- Requirements
ware

OS l Windows Server 2008 R2*

l Windows 7**
l Windows Server 2012 R2
l Windows 8
l Windows 8.1
l Windows 10
l Windows Server 2016
l Windows Server 2019

Hard drive 1 GB (2 GB or more recommended for database expansion)

space

CPU Quad core, 2.0 GHz or greater

RAM 4 GB (8-16 GB recommended)

.NET 4.5.2
Framework If .NET is not present on the computer, you may be prompted to restart the
computer after the .NET Frameworks are installed. Manually restart the
computer, and run the installer again.

Network 100 Mbps or greater

*SolarWinds recommends that you install all Microsoft updates and enable TLS 1.2 before
Dameware is installed.

Dameware also installs the following components, which are embedded in the installer:

Installation Guide: Dameware Centralized page 8

 Dameware Remote Support and Dameware Mini Remote Control system requirements

l Microsoft Visual C++ 2012 Redistributable x86

l Microsoft Visual C++ 2013 Redistributable x86 or x64
l Microsoft Visual C++ 2015-2019 Redistributable x86 or x64
l Microsoft SQL Server Compact 4.0 Service Pack 1 x86 or x64

If you are unable to complete the installation due to missing prerequisites, download and install
them separately. See the following article for more information: Errors involving mandatory software
prerequisites when installing Dameware Server or Mobile Gateway.

*To operate Dameware on Microsoft Windows 7, an administrator must install the following two
mandatory Microsoft patches and then follow the instructions in the third KB article:

l See the following Win7 KB to update trusted root certificates (no longer maintained and now
redirects to an MSDN article): http://support.microsoft.com/kb/931125
l See the following Win7 KB to add SHA-2 code signing support:
http://support.microsoft.com/kb/3033929
l See https://microsoft.com/en-us/download/details.aspx?id=47442 to install required security
fixes.

Dameware Remote Support and Dameware Mini Remote

Control system requirements
Hardware
and Soft- Requirements
ware

OS Workstation: Windows 7, 8, 8.1, 10

Server: Windows Server 2008 R2*, 2012 R2, 2016, 2019

Hard drive 150 MB

space

CPU 1 GHz

RAM 4 GB

.NET 4.5.2
Framework If .NET is not present on the computer, you may be prompted to restart the
computer after the .NET Frameworks are installed. Manually restart the
computer, and run the installer again.

Installation Guide: Dameware Centralized page 9

 Mobile Client requirements

*SolarWinds recommends that you install all Microsoft updates and enable TLS 1.2 before
Dameware is installed.

The APIs used by Dameware Remote Support may require the Server Service and the NetLogon
Service (domain environments) for the user to authenticate to this remote machine over the network.
Dameware Remote Support also requires the Remote Registry Service for functions that require
access to the Registry.

Mobile Client requirements

The Dameware Mobile Gateway enables you to connect with end users from a Dameware Mobile
Client installed on your iOS or Android device. The users you connect to must be on Windows
computers within your network. The Mobile Gateway requires that you apply a separate license key
that is available on the SolarWinds Customer Portal. The Dameware Mobile Client applications are
available for download from the Google Play Store and iTunes, and are supported on the following
operating systems:

l iOS 6.x and 7.x

l Android 4.1-4.4

Installation Guide: Dameware Centralized page 10

 Dameware centralized installation port requirements

Dameware centralized installation port

requirements
By default, Dameware listens to the following ports:

Change Modify set-

Port Description Direction Used with
Default Port in tings on

443 Dameware Incoming Dameware The N/A

Internet Proxy Internet Proxy Configuration
HTTPS - Used to Wizard
connect
computers
through an
Internet Session
or download a
Dameware Mini
Remote Control
(MRC) or
Internet Session
agent

6129 MRC protocol - Incoming MRC MRC Mobile Client in

Dameware application Global Settings
agents listen on
this port for
incoming
remote desktop
connections

6130 Dameware Incoming Dameware Administration Mobile Client

Mobile Client Mobile Gateway Console or the on the gateway
protocol - (DMG) Configuration login screen
Gateway service Wizard
listens on this
port for
incoming mobile
connections

Installation Guide: Dameware Centralized page 11

 Dameware centralized installation port requirements

Change Modify set-

Port Description Direction Used with
Default Port in tings on

6132 Internet Session Bi-directional DCS The N/A

data stream Dameware Configuration
between MRC Internet Proxy Wizard
and the
Dameware
Internet Proxy

6133 Communication Bi-directional l DCS The DRS, MRC, and

requests for l Dameware Configuration Administration
Dameware Internet Wizard consoles on
Central Server Proxy the login
(DCS) l DMG screen
components
Optional ports for specific Dameware features:

UDP 137 Name Services Incoming l Dameware Windows N/A

port for File & Remote systems
Printer Sharing, Support settings
User and (DRS)
Computer l MRC
Authentication l DCS

138 Datagram Incoming l DRS Windows N/A

Services port for l MRC systems
File & Printer settings
Sharing

139 Session Incoming l DRS Windows N/A

Services port for l MRC systems
File & Printer l DCS settings
Sharing, User
and Computer
Authentication

TCP and Direct Hosting, Incoming l DRS Windows N/A

UDP 445 NetBIOS for File l MRC systems
& Printer l DCS settings
Sharing, User
and Computer
Authentication

Installation Guide: Dameware Centralized page 12

 Dameware centralized installation port requirements

Change Modify set-

Port Description Direction Used with
Default Port in tings on

5900 VNC default Incoming l MRC MRC MRC

port l DCS connection connection
settings and in settings and in
VNC VNC
configuration configuration
server server

88 Kerberos V5 port Incoming DCS N/A N/A

3389 RDP port Incoming MRC MRC MRC

connection connection
DCS
settings and in settings and in
Windows Windows
registry registry

Dynamic NTLM port N/A DCS N/A N/A

16993 Accessing Intel Incoming MRC MRC MRC

AMT secure connection connection
(SSL) settings and in settings and in
Intel AMT Intel AMT
server server

16992 Accessing Intel Incoming MRC MRC MRC

AMT connection connection
settings and in settings and in
Intel AMT Intel AMT
server server

UDP and For LDAP to Incoming DCS N/A N/A

TCP 389 handle normal
queries from
client
computers to
the domain
controllers

Installation Guide: Dameware Centralized page 13

 Dameware centralized installation port requirements

Change Modify set-

Port Description Direction Used with
Default Port in tings on

TCP and For DNS from Incoming DCS N/A N/A

UDP 53 client to domain
controller and
domain
controller to
domain
controller

TCP 636 Computer Incoming DCS N/A N/A

Authentication
over SLL

To use Internet Session functionality, you must open port 443 in your organization's firewall to allow
the Dameware Internet Proxy to communicate with users outside of your internal network.

Installation Guide: Dameware Centralized page 14

 Install Dameware Remote Support centralized

Install Dameware Remote Support centralized

This section contains the following topics:

l Determine which Dameware Central Server deployment option to use

l Install Dameware Central Server in express mode
l Install Dameware Central Server in two-server mode
l Install Dameware Central Server in three-server mode
l Install Dameware Remote Support client (centralized mode)

Determine which Dameware Central Server deployment

option to use
When you purchase a centralized version of Dameware, you install the Central Server and either
install Dameware Remote Support or Dameware Mini Remote Control. The Dameware Central Server
includes the following components:

l Dameware Server and the Dameware Server Administration Console: Manage licensed users,
sessions, Global Host Lists, and other shared information. You can install multiple instances of
the Administration Console on your network. SolarWinds recommends that you install the
Administration Console on the same computer as Dameware Server.
l Dameware Internet Proxy: Create Internet Sessions to help users outside your internal network.

You cannot create Internet Sessions to support remote users with the centralized version
of Dameware Mini Remote Control. If you need to support remote end users, you must
install the centralized version of Dameware Remote Support.

l Dameware Mobile Gateway: Use this option feature to support end users from iOS and Android
devices. The users you connect to must be on Windows computers on your network. The Mobile
Gateway requires that you apply a separate license key that is available on the SolarWinds
Customer Portal. The Dameware Mobile Client applications are available for download from the
Google Play Store and iTunes.

Use the following table to determine if you should deploy Dameware Central Server components on
one, two, or three servers.

Installation Guide: Dameware Centralized page 15

 Determine which Dameware Central Server deployment option to use

If... Install the Dameware Central Server on...

Your organization is small, you have One server, in Express mode.
a small number of technicians, and
Express mode enables you to get up and running quickly,
you do not require the added security
with minimal configuration.
that comes with separating
components across multiple servers.

Your organization is medium-sized, Two servers.

and you want to use the Dameware
In this scenario, you install the Dameware Server and
Internet Proxy to connect with users
Dameware Mobile Gateway components on the same
outside your network, but you do not
computer, and the Dameware Internet Proxy component
want to open your internal network to
runs on a computer in the DMZ.
port 443.

You are interested in PCI compliance, Three servers.

2-factor authentication, or if you work
In this scenario, you install all Dameware components on
with a government agency and
separate computers, and run the Dameware Internet Proxy
require added security.
in the DMZ. This configuration handles large numbers of
technicians simultaneously using Dameware Remote
Support, Dameware Mini Remote Control, or the Dameware
Mobile Gateway.

The following graphic illustrates a two-server deployment.

Installation Guide: Dameware Centralized page 16

 Determine which Dameware Central Server deployment option to use

The following graphic illustrates a three-server deployment.

Installation Guide: Dameware Centralized page 17

 Install Dameware Central Server in express mode

Install Dameware Central Server in express mode

This topic provides instructions on installing the Dameware Central Server in express mode where the
Dameware Server, the Internet Proxy, and the Mobile Gateway are installed on the same server. The
Internet Proxy and Mobile Gateway are only available with Dameware Remote Support centralized.

See Determine which Dameware Central Server deployment option to use for a description of all
deployment options.

Before you begin, ensure that you:

l Obtain a copy of DamewareServer.exe, the Dameware Central Server installation file. The file is
available on the SolarWinds Customer Portal. If you have not obtained a copy, complete Task 1
below.
l Review the system requirements and port requirements.
l Are familiar with your IP routing tables so that you can configure port forwarding rules for the
port number to IP address and vice versa.
l Know how to set up a Domain Name Server (DNS).
l Know how to acquire a public IP address and set up Network Address Translation (NAT) rules.
l Open the following ports: 80, 443 (444 if 443 is not available), 6129, 6130, 6132, and 6133. You
can use other ports if these ports are already in use.
l Obtain administrator access to your Windows firewall.
l Obtain access to the physical firewall, if required.

The installation is divided into separate tasks that need to be completed before you can begin using
Dameware Remote Support.

Task 1: Download the Dameware Central Server installation file and

license keys
If you have not yet created a SolarWinds account, see Access the Customer Portal to create an
account.

1. Go to the SolarWinds Customer Portal.

2. In the Log In tab, enter your email address and password.
3. In the Latest Downloads table, click Choose Download for the installation files for Dameware
Central Server.
4. To obtain your license keys, click Licenses > Manage Licenses.

Installation Guide: Dameware Centralized page 18

 Install Dameware Central Server in express mode

Task 2: Run the installation file

1. Log in as an administrator to the server on which you want to install the Dameware Central
Server.
2. Right-click the Dameware Server executable, and select Properties.
3. If you see an Unblock button, click it, and then click OK.

If the executable is blocked, Dameware does not install correctly.

4. Run DamewareServer.exe.
The Installation Wizard opens.

Task 3: Complete the Installation wizard

1. Click Next on the Welcome window.
2. If you agree, accept the terms of the license agreement.
3. Accept the default installation directory, or click Browse and select a directory.
4. Select Express Dameware Central Server Install, and click Next.
5. Select your shortcut preferences, and click Next.
6. On the Ready to Install dialog box, click Install.

As the installation progresses, a dialog box opens, prompting you to enter an email
address. If you do not enter an email address, the installation does not complete.

Installation Guide: Dameware Centralized page 19

 Install Dameware Central Server in express mode

7. On the final dialog box, click Finish.

Task 4: Enter your Dameware license keys

You can enter your Dameware license keys during the installation process, or after the installation
completes. The steps below show you how to activate your license during the installation process. If
you want to activate your license after the installation completes, see Activate a Dameware license.

1. On the Dameware Licensor dialog box, enter the Dameware Remote Support centralized license
key.
The Dameware Licensor dialog box opens at the end of the installation.
For detailed instructions on using the Licensor to activate your product, see Activate a
Dameware license.
2. If you are using the Dameware Mobile Gateway, enter that license key.

You are issued a separate license key for the Dameware Mobile Gateway.

To locate your Dameware license key is, log in to the SolarWinds Customer Portal, and click
Licenses > Manage License.

Installation Guide: Dameware Centralized page 20

 Install Dameware Central Server in express mode

Task 5: Complete the Configuration wizard

After the installation completes, the Configuration wizard automatically runs. As you work through
the Configuration wizard, you have the option of configuring the Internet Session URL. You can
configure the Internet Session URL now, or you can skip this step and configure the Internet Session
URL at a later time.

1. On the Dameware Server Component Introduction panel, click Next.

2. On the Select configuration options panel, click Express Configuration, and click Next.
3. Enter the Internet Session URL, and click Test Connection.
If you are using port 443, you do not need to specify that in the URL. Dameware assumes that
you are using port 443. If you are using a different port number, you must add that port number
to the URL.

The Internet Session URL is the URL that you send out to your remote end users. This
field defines the DNS, which can be a fully qualified name or IP address. The Internet
Session URL must be NAT'd to a public IP address.

The Test Connection button is hard-coded to test against port 443. If you have changed
the port, the test fails, but the Internet Session URL can be valid. If the test fails and you
are using port 443, then troubleshoot the Internet Session URL.

Installation Guide: Dameware Centralized page 21

 Install Dameware Central Server in two-server mode

4. Click Next.

For more information on configuring the Internet Session URL, see Install the Dameware
Internet Proxy with another web server, Specify the Internet Session URL in Dameware, and
Modify your firewall or router to support Internet Sessions in Dameware Mini Remote Control.
5. On the Configuration complete panel, accept the default user account credentials, or change
them, and click Finish.

Task 6: Install the Dameware Remote Support client

After you deploy the Central Server, Install Dameware Remote Support client (centralized mode).

Install Dameware Central Server in two-server mode

This topic provides instructions on installing the Dameware Central Server in two-server mode. When
you install the Dameware Central Server on two servers, the Dameware Server is installed on one
server, and the Internet Proxy (and optionally, the Mobile Gateway) on the second server. The Internet
Proxy and Mobile Gateway are only available with Dameware Remote Support centralized.

See Determine which Dameware Central Server deployment option to use for a description of all
deployment options.

Before you begin, ensure that you:

Installation Guide: Dameware Centralized page 22

 Install Dameware Central Server in two-server mode

l Obtain a copy of DamewareServer.exe, the Dameware Central Server installation file. The file is
available on the SolarWinds Customer Portal. If you have not obtained a copy, complete Task 1
below.
l Review the system requirements and port requirements.
l Are familiar with your IP routing tables so that you can configure port forwarding rules for the
port number to IP address and vice versa.
l Know how to set up a Domain Name Server (DNS).
l Know how to acquire a public IP address and set up Network Address Translation (NAT) rules.
l Open the following port:s 80, 443 (444 if 443 is not available), 6129, 6130, 6132, and 6133. You
can use other ports if these ports are already in use.
l Obtain administrator access to your Windows firewall.
l Obtain access to the physical firewall, if required.

The installation is divided into separate tasks that need to be completed before you can begin using
Dameware Remote Support.

Task 1: Download the Dameware Central Server installation file and

license key(s)
If you have not yet created a SolarWinds account, see Access the Customer Portal to create an
account.

1. Go to the SolarWinds Customer Portal.

2. In the Log In tab, enter your email address and password.
3. In the Latest Downloads table, click Choose Download for the installation files for Dameware
Central Server.
4. To obtain your license keys, click Licenses > Manage Licenses.

Task 2: Run the installation file on Server 1

1. Log in as an administrator to the first server on which you want to install the Dameware Central
Server.
2. Right-click the Dameware Server executable, and select Properties.
3. If you see an Unblock button, click it, and then click OK.

If the executable is blocked, Dameware does not install correctly.

Installation Guide: Dameware Centralized page 23

 Install Dameware Central Server in two-server mode

4. Run DamewareServer.exe.
The Installation Wizard opens.

Task 3: Install Dameware on Server 1

1. Click Next on the Welcome window.
2. If you agree, accept the terms of the license agreement.
3. Accept the default installation directory, or click Browse and select a directory.
4. On the Select Install Option dialog box, click Advanced Dameware Central Server Install, and
click Next.
5. On the Advanced Install Options dialog box, select the components that you want to install on
the Central Server, and click Next.
The first server on which you install Dameware is considered the Central Server.
SolarWinds recommends that you accept the default setting, and install all components on the
Central Server.

At a minimum, you must install Dameware Server on the Central Server.

Installation Guide: Dameware Centralized page 24

 Install Dameware Central Server in two-server mode

6. Select your shortcut preferences, and click Next.

7. On the Ready to Install dialog box, click Install.

As the installation progresses, a dialog box opens, prompting you to enter an email
address. If you do not enter an email address, the installation does not complete.

8. On the final dialog box, click Finish.

Task 4: Enter your Dameware license keys

1. On the Dameware Licensor dialog box, enter the Dameware Remote Support Centralized license
key.
The Dameware Licensor dialog box opens at the end of the installation.
For detailed instructions on using the Licensor to activate your product, see Activate a
Dameware license.

Installation Guide: Dameware Centralized page 25

 Install Dameware Central Server in two-server mode

2. If you are using the Dameware Mobile Gateway, enter that license key.

You are issued a separate license key for the Dameware Mobile Gateway.

To locate your Dameware license key, log in to the SolarWinds Customer Portal, and click
Licenses > Manage License.

Task 5: Configure Dameware on Server 1

After the installation completes, the Configuration wizard automatically runs.

1. On the Dameware Server Component Introduction panel, click Next.

2. On the Select configuration options panel, click Advanced Configuration, and click Next.

Installation Guide: Dameware Centralized page 26

 Install Dameware Central Server in two-server mode

3. On the Dameware Server Components Configuration panel, click Run Locally for the Central
Server and the Mobile Gateway.

4. On the Configuration completed panel, click Finish.

Task 6: Install Dameware on Server 2

1. Copy the Dameware installation file to the second server, and run it.
2. Click Next on the Welcome window.
3. If you agree, accept the terms of the license agreement.
4. Accept the default installation directory, or click Browse and select a directory.
5. On the Select Install Option dialog box, click Advanced Dameware Central Server Install, and
click Next.
6. On the Advanced Install Options dialog box, select the components that you want to install on
the Central Server, and click Next.
SolarWinds recommends that you install the Dameware Server and the Dameware Server
Administration Console.

At a minimum, you must install Dameware Server on the second server.

Installation Guide: Dameware Centralized page 27

 Install Dameware Central Server in two-server mode

7. Select your shortcut preferences, and click Next.

8. On the Ready to Install dialog box, click Install.

As the installation progresses, a dialog box appears, prompting you to enter an email
address. If you do not enter an email address, the installation does not complete.

9. On the final dialog box, click Finish.

10. Click Close on the Dameware Licensor dialog box.
Dameware licenses are maintained on the Central Server. You do not need to enter license keys
again.

Task 7: Configure Dameware on Server 2

After the installation completes, the Configuration wizard automatically runs. As you work through
the Configuration wizard, you have the option of configuring the Internet Session URL. You can
configure the Internet Session URL now, or you can skip this step and configure the Internet Session
URL at a later time.

Installation Guide: Dameware Centralized page 28

 Install Dameware Central Server in two-server mode

1. On the Dameware Server Component Introduction panel, click Next.

2. On the Select configuration options panel, click Advanced Configuration, and click Next.
3. On the Dameware Server Components Configuration panel, select the components you want to
run on the local machine, and click Next.
In this two-server scenario, click Run Locally for the Internet Proxy.

Depending on the volume of traffic you anticipate on the Central Server, you can also
install the Dameware Mobile Gateway on the second server.

4. At the end of the configuration, the Configuration Wizards prompts you to enter the Internet
Session URL. Click Update Now.

The Internet Session URL is the URL that you send out to your customers. This field
defines the DNS, which can be a fully qualified domain name or IP address. The Internet
Session URL must be NAT'd to a public IP address.

Installation Guide: Dameware Centralized page 29

 Install Dameware Central Server in two-server mode

5. Enter the Internet Session URL, and click Test Connection.

If you are using port 443, you do not need to specify that in the URL. Dameware assumes that
you are using port 443. If you are using a different port number, you must add that port number
to the URL.

The Test Connection button is hard-coded to test against port 443. If you have changed
the port, the test fails, but the Internet Session URL can be valid. If the test fails and you
are using port 443, then troubleshoot the Internet Session URL.

For more information on configuring the Internet Session URL, see Install the Dameware
Internet Proxy with another web server, Specify the Internet Session URL in Dameware, and
Modify your firewall or router to support Internet Sessions in Dameware Mini Remote Control.

Installation Guide: Dameware Centralized page 30

 Install Dameware Central Server in two-server mode

6. After you have tested the connection, on the Edit Internet Proxy Connection Details page, click
Save.
On the Dameware Components Configuration panel, the Internet Proxy status turns green when
the URL test passes.
7. On the Dameware Components Configuration panel, click Next.

8. On the Configuration completed panel, make note of the pairing password, and click Finish.
In the next task, you go back to the first server and use the pairing password to authenticate
the connection between the Central Server and the Internet Proxy.

Installation Guide: Dameware Centralized page 31

 Install Dameware Central Server in two-server mode

Task 8: Enter the pairing password on Server 1

1. Log in to Server 1.
2. Search for and open the Dameware Configuration Wizard.
3. In the Dameware Proxy area, click Connect Network Machine.

4. Enter the IP Address or hostname, and pairing password of the Internet Proxy server.
5. Click Test Connection, and click Save.
A successful test means that all components are interconnected and working.

6. On the Dameware Components Configuration page, click Next.

7. On the Configuration complete panel, accept the default user account credentials, or change
them, and click Finish.

Task 9: Install the Dameware Remote Support client

After you deploy the Central Server, Install Dameware Remote Support client (centralized mode).

Installation Guide: Dameware Centralized page 32

 Install Dameware Central Server in three-server mode

Install Dameware Central Server in three-server mode

This topic provides instructions on installing the Dameware Central Server version in three-server
mode. In a three-server installation, the Central Server, the Internet Proxy, and the Mobile Gateway are
installed on separate servers. The Internet Proxy and Mobile Gateway are only available with
Dameware Remote Support centralized.

See Determine which Dameware Central Server deployment option to use for a description of all
deployment options.

Before you begin, ensure that you:

l Obtain a copy of DamewareServer.exe, the Dameware Central Server installation file. The file is
available on the SolarWinds Customer Portal. If you have not obtained a copy, complete Task 1
below.
l Review the system requirements and port requirements.
l Are familiar with your IP routing tables so that you can configure port forwarding rules for the
port number to IP address and vice versa.
l Know how to set up a Domain Name Server (DNS).
l Know how to acquire a public IP address and set up Network Address Translation (NAT) rules.
l Open the following ports 80, 443 (444 if 443 is not available), 6129, 6130, 6132, and 6133. You
can use other ports if these ports are already in use.
l Obtain administrator access to your Windows firewall.
l Obtain access to the physical firewall, if required.

The installation is divided into separate tasks that need to be completed before you can begin using
Dameware Remote Support.

Task 1: Download the Dameware Central Server installation file and

license keys
If you have not yet created a SolarWinds account, see Access the Customer Portal to create an
account.

1. Go to the SolarWinds Customer Portal.

2. In the Log In tab, enter your email address and password.
3. In the Latest Downloads table, click Choose Download for the installation files for Dameware
Central Server.
4. To obtain your license keys, click Licenses > Manage Licenses.

Installation Guide: Dameware Centralized page 33

 Install Dameware Central Server in three-server mode

Task 2: Run the installation file on Server 1

1. Log in as an administrator to the first server on which you want to install the Dameware Central
Server.
2. Right-click the Dameware Server executable, and select Properties.
3. If you see an Unblock button, click it, and then click OK.

If the executable is blocked, Dameware does not install correctly.

4. Run DamewareServer.exe.
The Installation Wizard opens.

Task 3: Install Dameware on Server 1

1. Click Next on the Welcome window.
2. If you agree, accept the terms of the license agreement.
3. Accept the default installation directory, or click Browse and select a directory.
4. On the Select Install Option dialog box, click Advanced Dameware Central Server Install, and
click Next.
5. On the Advanced Install Options dialog box, select the components that you want to install on
the Central Server, and click Next.
The first server on which you install Dameware is considered the Central Server.
SolarWinds recommends that you accept the default setting, and install all components on the
Central Server.

Installation Guide: Dameware Centralized page 34

 Install Dameware Central Server in three-server mode

At a minimum, you must install Dameware Server on the Central Server.

6. Select your shortcut preferences, and click Next.

7. On the Ready to Install dialog box, click Install.

As the installation progresses, a dialog box displays, prompting you to enter an email
address. If you do not enter an email address, the installation does not complete.

8. On the final dialog box, click Finish.

Task 4: Enter your Dameware license keys

1. On the Dameware Licensor dialog box, enter the Dameware Remote Support centralized license
key.
The Dameware Licensor dialog box opens at the end of the installation.

Installation Guide: Dameware Centralized page 35

 Install Dameware Central Server in three-server mode

For detailed instructions on using the Licensor to activate your product, see Activate a
Dameware license.
2. If you are using the Dameware Mobile Gateway, enter that license key.

You are issued a separate license key for the Dameware Mobile Gateway.

To locate your Dameware license keys, log in to the SolarWinds Customer Portal, and click
Licenses > Manage License.

Task 5: Configure Dameware on Server 1

After the installation completes, the Configuration wizard automatically runs.

1. On the Dameware Server Component Introduction panel, click Next.

2. On the Select configuration options panel, click Advanced Configuration, and click Next.

Installation Guide: Dameware Centralized page 36

 Install Dameware Central Server in three-server mode

3. On the Dameware Server Components Configuration panel, for the Central Server, click Run
Locally, and click Next.

4. On the Configuration completed panel, click Finish.

Task 6: Install Dameware on Server 2

1. Copy the Dameware installation file to the second server, and run it.
2. Click Next on the Welcome window.
3. If you agree, accept the terms of the license agreement.
4. Accept the default installation directory, or click Browse and select a directory.
5. On the Select Install Option dialog box, click Advanced Dameware Central Server Install, and
click Next.

Installation Guide: Dameware Centralized page 37

 Install Dameware Central Server in three-server mode

6. On the Advanced Install Options dialog box, select the components that you want to install on
the Central Server, and click Next.
SolarWinds recommends that you install the Dameware Server and the Dameware Server
Administration Console.

At a minimum, you must install Dameware Server on the second server.

7. Select your shortcut preferences, and click Next.

8. On the Ready to Install dialog box, click Install.

As the installation progresses, a dialog box opens, prompting you to enter an email
address. If you do not enter an email address, the installation does not complete.

9. On the final dialog box, click Finish.

10. Click Close on the Dameware Licensor dialog box.
Dameware licenses are maintained on the Central Server. You do not need to enter license keys
again.

Installation Guide: Dameware Centralized page 38

 Install Dameware Central Server in three-server mode

Task 7: Configure the Internet Proxy on Server 2

After the installation completes, the Configuration wizard automatically runs. As you work through
the Configuration wizard, you have the option of configuring the Internet Session URL. You can
configure the Internet Session URL now, or you can skip this step and configure the Internet Session
URL at a later time.

1. On the Dameware Server Component Introduction panel, click Next.

2. On the Select configuration options panel, click Advanced Configuration, and click Next.
3. On the Dameware Server Components Configuration panel, select the components you want to
run on the local machine, and click Next.
In this three-server scenario, click Run Locally for the Internet Proxy.

4. At the end of the configuration, the Configuration Wizards prompts you to enter the Internet
Session URL. Click Update Now.

The Internet Session URL is the URL that you send out to your customers. This field
defines the DNS, which can be a fully qualified name or IP address. The Internet Session
URL must be NAT'd to a public IP address.

Installation Guide: Dameware Centralized page 39

 Install Dameware Central Server in three-server mode

5. Enter the Internet Session URL, and click Test Connection.

If you are using port 443, you do not need to specify that in the URL. Dameware assumes that
you are using port 443. If you are using a different port number, you must add that port number
to the URL.

The Test Connection button is hard-coded to test against port 443. If you have changed
the port, the test fails, but the Internet Session URL can be valid. If the test fails and you
are using port 443, then troubleshoot the Internet Session URL.

For more information on configuring the Internet Session URL, see Install the Dameware
Internet Proxy with another web server, Specify the Internet Session URL in Dameware, and
Modify your firewall or router to support Internet Sessions in Dameware Mini Remote Control.

Installation Guide: Dameware Centralized page 40

 Install Dameware Central Server in three-server mode

6. After you have tested the connection, on the Edit Internet Proxy Connection Details page, click
Save.
On the Dameware Components Configuration panel, the Internet Proxy status turns green when
the URL test passes.
7. On the Dameware Components Configuration panel, click Next.

8. On the Configuration completed panel, make note of the pairing password, and click Finish.
In the next task, you go back to the first server and use the pairing password to authenticate
the connection between the Dameware Central Server and the Internet Proxy.

Installation Guide: Dameware Centralized page 41

 Install Dameware Central Server in three-server mode

Task 8: Enter the Internet Proxy pairing password on Server 1

1. Log in to Server 1.
2. Search for and open the Dameware Configuration Wizard.
3. In the Internet Proxy area, click Connect Network Machine.

4. Enter the IP Address or hostname, and pairing password of the Internet Proxy server.
5. Click Test Connection, and click Save.
A successful test means that the Central Server can communicate with the Internet Proxy.

6. On the Dameware Components Configuration page, click Next.

7. On the Configuration complete panel, accept the default user account credentials, or change
them, and click Finish.

Installation Guide: Dameware Centralized page 42

 Install Dameware Central Server in three-server mode

Task 9: Install Dameware on Server 3

1. Copy the Dameware installation file to the third server, and run it.
2. Complete the Installation wizard, and on the Advanced Install Options dialog box, select the
components that you want to install, and click Next.
SolarWinds recommends that install the Dameware Server and the Dameware Server
Administration Console.

3. Finish the Installation wizard.

Remember to enter an email address. If you do not enter an email address, the
installation does not complete.

4. Close the Dameware Licensor dialog box.

Dameware licenses are maintained on the Dameware Central Server. You do not need to enter
license keys again.

Task 10: Configure Dameware on Server 3

1. On the Dameware Server Component Introduction panel, click Next.
2. On the Select configuration options panel, click Advanced Configuration, and click Next.

Installation Guide: Dameware Centralized page 43

 Install Dameware Central Server in three-server mode

3. On the Dameware Server Components Configuration panel, click Run Locally for the Mobile
Gateway, and click Next.

4. On the Configuration completed panel, make note of the pairing password, and click Finish.
You will configure the first server to use the pairing password to authenticate the connection
between the Central Server and the Mobile Gateway.

Task 11: Enter the Mobile Gateway pairing password on Server 1

1. Log in to Server 1.
2. Open the Dameware Configuration Wizard.
3. In the Mobile Gateway area, click Connect Network Machine.

4. Enter the IP Address or hostname of the Mobile Gateway server, and the pairing password.

Installation Guide: Dameware Centralized page 44

 Install Dameware Remote Support client (centralized mode)

5. Click Test Connection, and click Save.

A successful test means that the Dameware Central Server can communicate with the Mobile
Gateway.

6. On the Dameware Components Configuration page, click Next.

7. On the Configuration complete panel, accept user account credentials, and click Finish.

Task 12: Install the Dameware Remote Support client

After you deploy the Dameware Central Server, Install Dameware Remote Support client (centralized
mode).

Install Dameware Remote Support client (centralized mode)

This topic provides the steps for installing the Dameware Remote Support client and establishing a
connection with the Dameware Central Server. When you use Dameware Remote Support in
centralized mode, you can manage Dameware users, share global host lists, and make connections to
users outside your firewall.

For information about Dameware Central Server deployment options, see Determine which Dameware
Central Server deployment option to use.

Before you begin:

l Install the Dameware Central Server in express mode, two-server mode, or three-server mode.
When you install Dameware Remote Support, you configure it to connect with the Central
Server.
l Collect the IP address and port number of the Dameware Central Server.

Installation Guide: Dameware Centralized page 45

 Install Dameware Remote Support client (centralized mode)

l Review the system requirements and port requirements.

l Obtain a copy of the DamewareRS.exe installation file. This file is available on the SolarWinds
Customer Portal. If you do not have a copy of the installation file, complete Task 1 below.

The installation is divided into separate tasks that need to be completed before you can begin using
Dameware Remote Support.

Task 1: Download the Dameware Remote Support installation file

If you have not yet created a SolarWinds account, see Access the Customer Portal to create an
account.

1. Go to the SolarWinds Customer Portal.

2. In the Log In tab, enter your email address and password.
3. In the Latest Downloads table, click Choose Download for the installation files for Dameware
Remote Support.

Task 2: Run the installation file

1. Log in as an administrator to the server on which you are installing Dameware Remote Support.
2. Run DamewareRS.exe.
The Installation Wizard opens.

Task 3: Complete the Installation wizard

1. Click Next on the Welcome window.
2. If you agree, accept the terms of the license agreement, and click Next.
3. Select an installation directory, and click Next.

Installation Guide: Dameware Centralized page 46

 Install Dameware Remote Support client (centralized mode)

4. Select Centralized Install, and click Next.

5. Enter the IP address and port number of the Central Server, and click Next.
The default port number is 6133, and is seldom changed to another value.

There is a known issue with Dameware where the Test button reports a failure to
connect, even though the connection to the Central Server is valid. SolarWinds
recommends that you click Next, and continue with the installation.

6. Select your shortcut preferences, and click Next.

7. Click Install.
8. On the final dialog box, click Finish.

As the installation progresses, a dialog box opens, prompting you to enter an email
address. If you do not enter an email address, the installation does not complete.

Installation Guide: Dameware Centralized page 47

 Install Dameware Remote Support client (centralized mode)

Task 4: Connect to the Central Server

1. Launch Dameware Remote Support.
2. Select Windows authentication or complete the Dameware authentication credentials, and click
Connect to Server.

The first time you log in, you are presented with a self-binding certificate. If you agree,
click Yes to proceed.

3. To change the connection parameters, click Advanced settings.

Installation Guide: Dameware Centralized page 48

 Install Dameware Remote Support client (centralized mode)

You are now ready to use Dameware Remote Support. Refer to the Getting Started Guide to begin
using Dameware Remote Support.

Installation Guide: Dameware Centralized page 49

 Install Dameware Mini Remote Control centralized

Install Dameware Mini Remote Control centralized

This section contains the following topics:

l Install Dameware Central Server for a Mini Remote Control Centralized installation
l Install Dameware Mini Remote Control client (centralized mode)

Install Dameware Central Server for a Mini Remote Control

Centralized installation
This topic provides instructions on installing the Dameware Central Server to support a centralized
deployment of Dameware Mini Remote Control. Because you cannot support remote users with
Dameware Mini Remote Control centralized, you install the Dameware Central Server in express
mode, on a single server.

Before you begin, ensure that you:

l Obtain a copy of DamewareServer.exe, the Dameware Central Server installation file. The file is
available on the SolarWinds Customer Portal. If you have not obtained a copy, complete Task 1
below.
l Review the system requirements and port requirements.

The installation is divided into separate tasks that need to be completed before you can begin using
Dameware Mini Remote Control.

Task 1: Download the Dameware Central Server installation file and

license key
If you have not yet created a SolarWinds account, see Access the Customer Portal to create an
account.

1. Go to the SolarWinds Customer Portal.

2. In the Log In tab, enter your email address and password.
3. In the Latest Downloads table, click Choose Download for the installation files for Dameware
Central Server.
4. To locate the license key, click License > Manage Licenses.

Installation Guide: Dameware Centralized page 50

 Install Dameware Central Server for a Mini Remote Control Centralized installation

Task 2: Run the installation file

1. Log in as an administrator to the server on which you want to install the Dameware Central
Server.
2. Right-click the Dameware Server executable, and select Properties.
3. If you see an Unblock button, click it, and then click OK.

If the executable is blocked, Dameware does not install correctly.

4. Run DamewareServer.exe.
The Installation Wizard opens.

Task 3: Complete the Installation wizard

1. Click Next on the Welcome window.
2. If you agree, accept the terms of the license agreement.
3. Accept the default installation directory, or click Browse and select a directory.
4. Select Express Dameware Central Server Install, and click Next.
5. Select your shortcut preferences, and click Next.
6. On the Ready to Install dialog box, click Install.

As the installation progresses, a dialog box opens, prompting you to enter an email
address. If you do not enter an email address, the installation does not complete.

Installation Guide: Dameware Centralized page 51

 Install Dameware Central Server for a Mini Remote Control Centralized installation

7. On the final dialog box, click Finish.

Installation Guide: Dameware Centralized page 52

 Install Dameware Central Server for a Mini Remote Control Centralized installation

Task 4: Enter your Dameware license key

On the Dameware Licensor dialog box, enter the Dameware Mini Remote Control centralized license
key.

The Dameware Licensor dialog box opens at the end of the installation. If you are unsure of what
your Dameware license key is, log in to the SolarWinds Customer Portal, and click Licenses > Manage
License.

Task 5: Complete the Configuration wizard

After the installation completes, the Configuration wizard automatically runs.

1. On the Dameware Server Components Introduction panel, click Next.

2. On the Select configuration options panel, click Express Configuration, and then click Next.

Installation Guide: Dameware Centralized page 53

 Install Dameware Mini Remote Control client (centralized mode)

3. On the Internet Proxy settings verification panel, select I do not want to test the Internet
Session URL, and click Next.

Dameware Mini Remote Control Centralized does not support Internet Sessions.

4. On the Configuration completed panel, click Finish.

Task 6: Install the Dameware Mini Remote Control client

After you deploy the Dameware Central Server, Install Dameware Mini Remote Control client
(centralized mode).

Install Dameware Mini Remote Control client (centralized

mode)
This topic provides steps for installing the Dameware Mini Remote Control client and establishing a
connection with the Dameware Central Server. When you use Dameware Mini Remote Control in
centralized mode, you can manage Dameware licenses and users, and share Global Host Lists.

Dameware Mini Remote Control centralized does not support Internet Sessions, so you cannot
support end users outside of your network. To support remote end users, you must purchase a
license of Dameware Remote Support centralized.

Before you begin:

l Install Dameware Central Server for a Mini Remote Control Centralized installation. When you
install the Dameware Mini Remote Control client, you configure it to connect with the Central
Server.
l Collect the IP address and port number of the Dameware Central Server.
l Review the system requirements and port requirements.
l Obtain a copy of the DamewareMRC32.exe (32-bit) or DamewareMRC64.exe (64-bit)
installation files. The files are available on the SolarWinds Customer Portal. If you have not
received a copy, complete Task 1 below.

The installation is divided into separate tasks that need to be completed before you can begin using
Dameware Mini Remote Control.

Task 1: Download the Dameware Mini Remote Control installation file

If you have not yet created a SolarWinds account, see Access the Customer Portal to create an
account.

Installation Guide: Dameware Centralized page 54

 Install Dameware Mini Remote Control client (centralized mode)

1. Go to the SolarWinds Customer Portal.

2. In the Log In tab, enter your email address and password.
3. In the Latest Downloads table, click Choose Download for the installation files for Dameware
Mini Remote Control.

Task 2: Run the installation file

1. Log in as an administrator to the server on which you are installing Dameware Mini Remote
Control.
2. Run DamewareMRC32.exe or DamewareMRC64.exe.
The Installation Wizard opens.

Task 3: Complete the Installation wizard

1. Click Next on the Welcome window.
2. If you agree, accept the terms of the license agreement, and click Next.
3. Select an installation directory, and click Next.
4. Select Centralized Install, and click Next.

Installation Guide: Dameware Centralized page 55

 Install Dameware Mini Remote Control client (centralized mode)

5. Enter the IP address and port number of the Central Server, click Test, and click Next.
The default port number if 6133, and is seldom changed to another value.

6. Select your shortcut preferences, and click Next.

7. Click Install.
8. On the final dialog box, click Finish.

As the installation progresses, a dialog box opens, prompting you to enter an email
address. If you do not enter an email address, the installation does not complete.

Installation Guide: Dameware Centralized page 56

 Install Dameware Mini Remote Control client (centralized mode)

Task 4: Connect to the Central Server

1. Launch Dameware Mini Remote Control.
2. Select Windows authentication or complete the Dameware authentication credentials, and click
Connect to Server.

3. To change the connection parameters, click Advanced settings.

You are now ready to use Dameware Mini Remote Control. Refer to the Getting Started Guide to
begin using Dameware Mini Remote Control.

Installation Guide: Dameware Centralized page 57

 Install Dameware Remote Support or Mini Remote Control from the command line

Install Dameware Remote Support or Mini Remote

Control from the command line
You can use command line options to install Dameware Remote Support or Dameware Mini Remote
Control. A command line installation is useful when you do not have administrator permissions to
the target computer, and want to install the application silently.

l You must run the commands with Administrator permissions

l Use %WINDIR%\System32 instead of relative paths
l You cannot install through a proxy server that also requires authentication

To install Dameware Remote Support or Dameware Mini Remote Control using the MSI installer:

Use the following command at the command line or in an installer script. Replace the variables in
this example according to the variables in the Arguments section below.

msiexec /i fileName.msi /qn APPDIR="C:\Program Files\Dameware programName\"

reboot=reallysuppress SILENT=yes INSTALLSTANDALONE=0
CENTRALSERVERHOSTNAME=centralServerHostName

See the following KB article for instructions to Extract the Dameware Centralized MSI installers from
their EXE files.

To install Dameware Remote Support or Dameware Mini Remote Control using the EXE installer:

Use the following command at the command line or in an installer script. Replace the variables in
this example according to the values in the Arguments section.

fileName.exe /args "/qn APPDIR=\"C:\Program Files\Dameware programName\"

reboot=reallysuppress SILENT=yes" INSTALLSTANDALONE=0
CENTRALSERVERHOSTNAME=centralServerHostName

Arguments
The following is a list of command line arguments.

l /args "argumentsHere" (EXE only) instructs the EXE installer to pass the arguments inside
the quotation marks along to the MSI installer.

Installation Guide: Dameware Centralized page 58

 Arguments

l APPDIR="C:\Program Files\Dameware programName\" specifies the installation directory.

Enter Remote Support or Mini Remote Control in place of programName to use the default
installation directory.
l SILENT=yes instructs the installer to install the program silently.
l SA_KEY=licenseKey (licensed version only) contains the license key for licensed installations.
Enter a valid license key in place of licenseKey.
l SA_EMAIL=emailAddress (licensed version only) contains the administrator's email address
for licensed installations. Enter a valid email address in place of emailAddress.
l SA_FIRST_NAME=firstName (licensed version - optional) contains the administrator's first
name. Enter the first name in place of firstName.
l SA_LAST_NAME=lastName (licensed version - optional) contains the administrator's last name.
Enter the last name in place of lastName.
l SA_PHONE_NUMBER=phoneNumber (licensed version - optional) contains the administrator's
phone number. Enter a valid phone number in place of phoneNumber.
l SA_PROXY_ADDRESS=proxyAddress (licensed version - optional) contains the address of the
proxy server the program should use to connect to the SolarWinds licensing server. If applicable,
enter the proxy server's IP address or hostname in place of proxyAddress.
l SA_PROXY_PORT=proxyPort (licensed version - optional) contains the port the program should
use to connect to the proxy server. If applicable, enter the proxy port number in place of
proxyPort.
l INSTALLSTANDALONE=1 installs the stand-alone version of Dameware. Use 0 to install the
centralized version.
l CENTRALSERVERHOSTNAME=centralServerHostName contains the Dameware Central Server's
host name.
l CENTRALSERVERPORT=portNumber contains the port number to the Dameware Central Server.
By default, this is 6133.
l CSUSER=centralServerUser contains the login name of a Central Server user.
l CSPASSWORD=centralServerUserPassword contains the password of the Central Server user.
l /L*V C:\Install.log ensures that an Install.log file is created during installation.

Arguments for the Dameware Centralized 12.2.2 upgrade and backup are available in the topic Back
up Dameware Mini Remote Control settings and hosts during upgrade to version 12.2.2.

Additional resources
For more arguments and additional information about CLI installs, see the KB article Install
Dameware Remote Support (DRS), Mini Remote Control Client (MRC) and the Agent from the
command line (silent install).

Installation Guide: Dameware Centralized page 59

 Install the Dameware client agent service on Windows computers

Install the Dameware client agent service on

Windows computers
For either Dameware Remote Support or Dameware Mini Remote Control, the end user's computer
that you want to troubleshoot must have the Dameware client agent installed on it. The Dameware
client agent establishes communication between the technician's computer and the end user's
computer, and without it, a connection between the two computers cannot be made. You can deploy
the Dameware client agent to a single computer or multiple computers.

To configure a Mac or Linux computer as a remote host, see Configure a Mac or Linux
computer as a Dameware Remote Host.

If you want to deploy the agent to a single computer, you can:

l Install the client agent service on demand

l Install the client agent service from the Dameware Mini Remote Control application
l Install the client agent service using MSI + MST installers
l Install the client agent service using EXE installers
l Install the client agent service manually

If you want to deploy the agent to multiple computers, you can:

l Deploy custom MSI packages to install the client agent service

l Use Dameware Remote Support to install the client agent service on a batch of remote systems

The installation method you choose is up to you. The most common method is to install the client
agent on demand, but if you work for a large organization, you may find that using an MSI installer is
more convenient.

The Dameware Mini Remote Control application is backward compatible with Dameware Mini
Remote Control client agents from version 7.0. If the Dameware Mini Remote Control
application connects to an unsupported agent, it prompts you to install a newer version of the
client agent.

The Windows operating system requires local administrator rights to install, remove, start, stop, or
upgrade the Dameware Mini Remote Control client agent service on remote systems.

Installation Guide: Dameware Centralized page 60

 System requirements

System requirements
Hardware and software Requirements

OS Workstation: Windows 7, 8, 8.1, 10

Server: Windows Server 2008 R2, 2012 R2, 2016

Install the client agent service on demand

Dameware Mini Remote Control connects to a computer by way of a client agent. If the client is not
available on the computer, you are prompted to install it.

The FIPS modules are required to connect in FIPS Encryption Mode.

Before you begin, on the remote computer, open the File & Printer Sharing protocols and the File
& Printer Sharing ports.

1. Launch Dameware Mini Remote Control, and select File > Connect to local or remote sessions.
2. Enter the Host Name or IP Address and administrative credentials.
3. Click Connect.
4. When prompted to install the client agent service, click OK.
5. Click Install Options to enable any of the following options:
l Stop Service On Disconnect
l Remove Service on Disconnect
l Set Service Startup type to Manual. (Default is Automatic. Changing to Manual prevents
automatically starting up the service when Windows opens.)
l Include Configuration File (DWECS.reg)
l Copy FIPS modules (approximately 9 MB)

Install the client agent service from the Dameware Mini

Remote Control application
You can push the client agent to a computer using an option in the Dameware Mini Remote Control
application console. The push method is useful when you want to update the client agent without
requiring the remote user's permission.

Installation Guide: Dameware Centralized page 61

 Install the client agent service using MSI + MST installers

l The FIPS modules are required to connect in FIPS Encryption Mode.

l The remote agent can run in the following modes:
o Direct and remote connections: This enables you to connect computers using on-

premise access and off-premise access through the Dameware Internet Proxy.
o Direct connection only: This enables you to connect to computers using on-premise

access only.

Before you begin, on the remote computer, open the File & Printer Sharing protocols and the File
& Printer Sharing ports.

1. Launch Dameware Mini Remote Control, and click File > Install Service.
2. Enter the host name or IP address of the computer on which you want to install the service.
3. To manually start the service each time a connection is opened, select Set Service Startup type
to Manual.
4. To configure the settings of the Dameware Mini Remote Control client agent service to copy to
the remote system, click Configure.
5. Copy the DWRCS.reg file from the local system to the remote system with pre-configured
Dameware Mini Remote Control client agent service settings, select Include Configuration File
(DWRCS.reg). This option is available after you have created configuration settings.
6. To connect in FIPS Encryption Mode, select Copy FIPS Modules (approximately 9 MB).
7. Select Overwrite any existing configuration on remote host to recreate the configuration file in
the remote machine.
8. Approve the agent on remote machine.
9. Click OK.

The Dameware Mini Remote Control application deploys the service to the remote computer.

Install the client agent service using MSI + MST installers

MSI installation contains the remote host, while MST contains the configuration for the target host
to be able to use it in the Remote mode.

The MSI and MST installers are saved to the following locations:

l MSI installer at c:\Program Files (x86)\SolarWinds\Dameware Central

Server\WebServerStaticContent\binary\
l MST installer at c:\Program Files (x86)\SolarWinds\Dameware Central
Server\WebServerStaticContent\binary\Remote Coniguration\

Installation Guide: Dameware Centralized page 62

 Install the client agent service using EXE installers

To deploy the remote host with the remote configuration, open the command line and enter the
transformation command:

msiexec /i DWRCS_Vista_64.msi TRANSFORMS=transform_DWRCS_Vista_64.mst

Add OVERWRITEREMOTECFG=1 to overwrite the remote configuration. By default, remote

configuration is saved on the target machine.

Install the client agent service using EXE installers

You can install the remote hosts directly by extracting the installer (EXE) file. The installer contains
both the Remote Host installation (MSI) and Remote Host configuration (MST). The EXE installer is
located in the Dameware Proxy machine, and is unique for each proxy and configuration.

The EXE installer is saved to c:\Program File (x86)\SolarWinds\Dameware Central

Server\WebServerStaticContent\binary\

By default, remote host installation does not overwrite the Remote Host configuration. To apply a
clear configuration, run the installation with OVERWRITEREMOTECFG=1.

After you add the custom installation arguments, specify the default arguments. Otherwise, the
remote host is installed without configuration and runs in Direct mode. SolarWinds recommends that
you use the following command line arguments:

DWRCS_Vista_64.exe -ap "TRANSFORMS=transform_DWRCS_Vista_64.mst

OVERWRITEREMOTECFG=1"

Install the client agent service manually

For the manual installation method, agents are available in Direct mode only, without Remote
connection mode. For manual installation with Remote connection support, copy DWRCSU.inst at
c:\Program Files (x86)\SolarWinds\Dameware Central Server\ into the Remote host folder at
c:\Windows\dwrcs\ and restart the Remote Host.

To manually install the Dameware client agent service:

1. Go to your Dameware installation folder, usually located at c:\Program

File\SolarWinds\Dameware Mini Remote Control.

Installation Guide: Dameware Centralized page 63

 Install the client agent service manually

2. Copy the following files to a location or device you can access from the remote computer:
l Dameware.LogAdjuster.exe.config
l SolarwindsDiagnostics.exe.config
l Dameware.Diagnostics
l cpprest110_xp_1_2.dll
l DWRCChat.dll
l DWRCK.dll
l DWRCRSS.dll
l DWRCSE.dll
l DWRCSET.dll
l DWRCSh.dll
l DWSGRWRP.dll
l ICSharpCode.SharpZipLib.dll
l log4cxx.dll
l log4net.dll
l SolarWinds.Logging.dll
l SolarWinds.Orion.Common.dll
l Dameware.LogAdjuster.exe
l DWRCS.EXE
l DWRCST.EXE
l SolarwindsDiagnostics.exe
l DWRCS.Logging.xml
l DWRCST.Logging.xml
l LogConfigurations.xml
3. On the remote computer, create a folder in the Windows directory called dwrcs
(c:\Windows\dwrcs).
4. Paste the copied files into the dwrcs folder.

To connect to the remote system in FIPS mode, copy the following files to c:\Windows\dwrcs on the
remote system:

l ccme_base.dll
l ccme_ecc.dll
l ccme_eccaccel.dll
l cryptocme2.dll
l cryptocme2.sig
l ccme_eccnistaccel.dll
l DWRCRSA.dll

Installation Guide: Dameware Centralized page 64

 Deploy custom MSI packages to install the client agent service

Deploy custom MSI packages to install the client agent

service
With this method, you first install the client agent on your local machine, and then use the Dameware
MSI Builder to build a custom MSI package for the Dameware Mini Remote Control client agent
service. The custom MSI package includes custom settings. This installation method also opens the
necessary TCP port on the Windows Firewall when it starts.

Before you begin, configure the client agent with host names, log settings, authentication choices, or
other settings to deploy the custom configuration with the client agent.

1. Install and configure the client agent on the computer with the Dameware Mini Remote Control
application.
2. To open the Dameware Mini Remote Control Package Builder, click Start > All Programs >
SolarWinds > Dameware Mini Remote Control > Dameware Mini Remote Control Client Agent
MSI Builder.
3. Complete the following fields in the Package Builder dialog box:
l Profile: Select a pre-defined MSI package profile to populate the rest of the fields with
your preferred settings. To save a new profile, complete the rest of the Package Builder
dialog box, enter a new name in the Profile box, and click the save icon.
l Target O/S: The operating system on the target system(s).
l Include FIPS Modules: Includes the FIPS Modules in the MSI package. These files are
required to run the client agent service in FIPS Encryption Mode.
l Install the mirror driver: Includes the Dameware Mini Remote Control Mirror Driver in the
MSI package.
l Install the keyboard driver: Includes the Dameware Mini Remote Control Virtual Keyboard
Driver in the MSI package.
l Install the smart card driver: Includes the Dameware Mini Remote Control Smart Card
Driver in the MSI package.
l Client Agent Settings: Click the Client Agent icon to open the Dameware Mini Remote
Control client agent service settings dialog box:
l Output Folder: Enter or browse to the folder you want to install the service to on the
remote systems.
When you configure these settings through the Package Builder, the application saves the
settings in the installer to deploy to one or more remote systems.
4. Click Build MSI to build the MSI package and save it to the output folder. By default, the output
folder is the Dameware installation folder.

You can deploy the custom MSI package as you would any other MSI.

Installation Guide: Dameware Centralized page 65

 Use Dameware Remote Support to install the client agent service on a batch of remote

Use Dameware Remote Support to install the client agent

service on a batch of remote systems
Dameware Remote Support includes a Services view that you can use to install the Dameware client
agent service on one or more remote systems.

1. Open Remote Support, and then open the Services View on the computer running Dameware
Remote Support.
2. Add the target systems to the Batch pane at the bottom of the Services View.
3. Highlight the target systems in the Batch pane, and then select Batch Processing - DWMRC
Service Install from the Service menu.
4. Complete the following fields on the Dameware Mini Remote Control Service Installation -
Batch dialog box:
l Include Configuration File (DWRCS.reg): Copies the DWRCS.reg file from the local system
to the remote system with pre-configured client agent service settings.
l Configure: Click Configure to configure the settings of the client agent service to copy to
the remote system, if enabled.
l Set Service Startup type to Manual. (Default is Automatic.)
l Start Service after installation: Select this option to start the client agent service after
installation.
l Copy FIPS modules (approximately 9 MB): Copies the Federal Information Processing
Standard (FIPS) modules to the remote system when installing the client agent service.
5. Click OK.

Installation Guide: Dameware Centralized page 66

 Dameware centralized licensing and activation

Dameware centralized licensing and activation

This section contains the following topics:

l Dameware centralized licensing

l Activate a Dameware license
l Deactivate Dameware seat-based licenses

Dameware centralized licensing

The centralized versions of Dameware Remote Support and Dameware Mini Remote Control are
licensed on the Central Server. During the installation process, a license key is entered for either
Dameware Remote Support centralized, or Dameware Mini Remote Control centralized, based on
what you have purchased.

For example, if you have purchased Dameware Remote Support, you enter a license key for
Dameware Remote Support centralized and the Dameware Mobile Gateway. The Dameware Mobile
Gateway is an optional feature of Dameware Remote Support that enables technicians to support
Windows end users from iOS or Android devices. Each centralized version of Dameware Remote
Support includes a license key for the Dameware Mobile Gateway. If you purchased Dameware Mini
Remote Control, you only enter a license key for Mini Remote Control centralized.

The Dameware Central Server and Dameware Internet Proxy are included with the centralized
version of Dameware Remote Support and are not separately licensed.

Can I use a single license key across multiple Central Servers?

Yes. Each license key includes a specific number of users, based on your original purchase of
Dameware Remote Support or Dameware Mini Remote Control. With the centralized versions, the key
can be used on multiple servers with activations up to the purchase amount. For example, if you
purchased 100 seats of Dameware Remote Support, you can install Dameware Remote Support
centralized on one server, and activate up to 100 seats. Or, you can install Dameware Remote
Support centralized on multiple servers, with the total seats adding up to 100. For example, you can
take the 100 Dameware Remote Support centralized seats and allocate 25 seats on a server in
Denver, 50 seats on a server in San Francisco, and the remaining 25 seats on a server in New York
City.

After you apply your purchased license, you must disable or delete any user accounts that
exceed the number of licensed seats you have purchased.

Installation Guide: Dameware Centralized page 67

 Activate a Dameware license

Complimentary Software
The following Dameware software is provide free of charge and is not licensed:

l Dameware Mini Remote Control client agent

l Internet Session Agent
l Dameware Mobile Client
l Administration Console

Internet Session licensing

Internet Sessions enable technicians on your internal network to access user computers that are on a
public network. The Internet Session feature is included with Dameware Remote Support centralized
and requires the Dameware Central Server and the Dameware Internet Proxy to be installed and
configured. Any Dameware Remote Support user established on the Dameware Central Server is
licensed to create multiple Internet Sessions.

Dameware Mini Remote Control centralized does not support Internet Sessions.

Activate a Dameware license

You can use either the internal product licensor or the SolarWinds License Manager to activate your
Dameware license.

Activate your Dameware license with the Dameware Licensor

During the installation of your Dameware product, a licensor dialog box displays, prompting you to
enter a license key. If you choose not enter the license key during the installation process, you can
complete the installation and launch the licensor at another time.

The following procedure guides you in locating your license key on the SolarWinds Customer Portal,
and then how to manually launch the License Activation application.

1. Go to the SolarWinds Customer Portal.

2. Log in to the customer portal using your individual user profile email and password.

If you are evaluating any Dameware product and have received a license activation key
from a SolarWinds representative, continue to Step 3.

3. Click Licenses > Manage Licenses.

Installation Guide: Dameware Centralized page 68

 Activate a Dameware license

4. Browse to your Dameware license list, and then locate the unregistered licenses list.

If you do not see the license activation keys, click the + sign to expand the license details.

5. Copy your unregistered activation key for the product you are activating.
6. On the computer on which you have installed Dameware, launch the License Activation
application.
7. Select your installation method:
l For a centralized installation, click Enter License by the product you want to activate.
l For a stand-alone installation, click Enter Licensing Information.
8. If the computer on which you installed Dameware is connected to the Internet:
a. Click I have internet access and an activation key from my customer portal license
management page.
b. Paste your unregistered activation key in the Activation Key field.
c. Click Next.
9. If the computer on which you are activating your Dameware product is not connected to the
Internet:
a. Click This server does not have internet access. Guide me through offline, manual
activation.
b. Click Next.
c. Click Copy Unique Machine ID and paste into a text file or Word document.
d. Go back to the SolarWinds Customer Portal and click Licenses > Manage Licenses.
e. Scroll down to license underneath the activation key.
f. Click Activate License Manually, and complete the fields, including entering the Unique
Machine ID you copied.
g. Click Generate License File, and save it to a shared location.
h. Go back to the screen where you generated the Unique Machine ID.
i. Click Browse and select the location where you saved the file.
j. Follow the steps and click finish.
k. Restart the installation for everything to update.

Installation Guide: Dameware Centralized page 69

 Activate a Dameware license

Activate your Dameware license with License Manager

The SolarWinds License Manager application provides another approach to activating your
Dameware license. Ensure the latest version of license Manager is installed by downloading and
installing the License Manager.

SolarWinds recommends using the License Manager when activating licenses because it is
continuously updated to be compatible with the SolarWinds license server. You can also use the
License Manager to deactivate and synchronize licenses.

1. Go to the SolarWinds Customer Portal.

2. Log into the customer portal using your individual user profile email and password.
3. Click Licenses > Manage Licenses.
4. Browse to your Dameware license list, and then locate the unregistered licenses list.

If you do not see the license activation keys, click the + sign to expand the license details.

5. Copy your unregistered activation key for the product you are activating.
6. Open the License Manager and click Active/Upgrade on the license you want to activate.
7. If the computer on which you installed the Dameware product is connected to the Internet:
a. Click I have internet access and an activation key from my customer portal license
management page.
b. Paste your unregistered activation key in the Activation Key field.
c. Click Next.
8. If the computer on which you are activating your Dameware product is not connected to the
Internet:
a. Click This server does not have internet access. Guide me through offline, manual
activation.
b. Click Next.
c. Click Copy Unique Machine ID and paste into a text file or Word document.
d. Go back to the SolarWinds Customer Portal and click Licenses > Manage Licenses.
e. Scroll down to license underneath the activation key.
f. Click Activate License Manually, and complete the fields, including entering the Unique
Machine ID you copied.
g. Click Generate License File, and save it to a shared location.

Installation Guide: Dameware Centralized page 70

 Deactivate Dameware seat-based licenses

h. Go back to the screen where you generated the Unique Machine ID.
i. Click Browse and select the location where you saved the file.
j. Follow the steps and click finish.
k. Restart the installation.

When upgrading to a new version or license, you manually sync the license key by opening the
License Manager and clicking Sync. If you do not have a Sync button, upgrade your version of the
License Manager. If you do not have an Internet connection, use the offline activation method.

Deactivate Dameware seat-based licenses

This topic describes how to deactivate a seat-based license and move it to another computer when:

l The computer on which you installed Dameware is no longer accessible.

l The computer on which you installed Dameware is accessible.

If the computer is not accessible

If the computer on which you installed Dameware is no longer available, you must use the
SolarWinds Customer Portal to deactivate the licenses.

You can reset the license of more than one machine at the same time.

1. Log into the SolarWinds Customer Portal.

2. Click Licenses > Manage Licenses.
3. Locate your license key, and click Deactivate license manually.

Installation Guide: Dameware Centralized page 71

 Deactivate Dameware seat-based licenses

4. Click I don't have access to the machine with the SolarWinds product.

5. Click Reset License.

6. Select the computer name from the list.
7. Click Reset License.

8. On the Confirmation dialog box, click OK.

9. To verify that the licenses were reset, locate your license key in the SolarWinds Customer Portal,
and click View install history.
The selected computer displays as Parked, which indicates that the license count was reset.

Installation Guide: Dameware Centralized page 72

 Deactivate Dameware seat-based licenses

If the computer is accessible

The following steps describe how to use the License Manager to reset licenses on a computer that is
available.

Before you begin, ensure you install the latest version of License Manager.

1. Launch the License Manager.

2. Select the check box next to the product you want to deactivate.
3. Click Deactivate.
4. On the Deactivate Licenses dialog box, click Next.
5. If the computer has Internet access, select that option, and click Next:
a. Click Yes, I want to deactivate these licenses.
b. Click Deactivate.
6. If the computer does not have Internet access, select that option, and click Next:
a. Specify the path to the deactivation file you are creating.
You will take the deactivation file and import it into the SolarWinds Customer Portal.
b. Click Yes I want to immediately deactivate the following licenses.
c. Click Deactivate now.
A deactivation code displays in a DeactivationReceipt text file.
d. Log into the SolarWinds Customer Portal.

Installation Guide: Dameware Centralized page 73

 Deactivate Dameware seat-based licenses

e. Locate your license key, and click Deactivate license manually.

f. Click Browse and select the DeactivationReceipt file.

g. Click Upload.

Installation Guide: Dameware Centralized page 74

 Deactivate Dameware seat-based licenses

7. To verify that the licenses were reset, locate your license key in the SolarWinds Customer Portal,
and click View install history.
The selected computer displays as Parked, which indicates that the license count was reset.

Installation Guide: Dameware Centralized page 75

 Troubleshoot a centralized Dameware installation

Troubleshoot a centralized Dameware installation

This section contains the following topics:

l Troubleshoot the Internet Session URL in Dameware Mini Remote Control

l Bind a self-signed certificate to prevent warnings during installation of the Dameware client
agent
l Common Dameware installation error messages
l Determine Dameware component version numbers

Troubleshoot the Internet Session URL in Dameware Mini

Remote Control
If you have installed the Dameware Internet Proxy and you cannot successfully create an Internet
Session, check the following:

What to check Description

Does another The websites can interfere with each other.

website use port
443 (HTTPS/SSL)?

Is Apache installed Apache allows only one site to use port 443. See Installing the Dameware
as the web server? Internet Proxy with Another Web Server for more information.

Are you using a You cannot use a URL that already exists on your server. For example, if you
URL that is already use https://yourdomain.com/support, you cannot use that URL as the
in use? Internet Session URL.

Are the correct See Modifying Your Firewall or Router for more information.
ports open on your
router or firewall?
Is the Dameware The Dameware Internet Proxy may be turned off. Check the Central Server and
Internet Proxy use the Configuration Wizard to start it.
running?

Are there special Users receive an error if there are special characters in the Internet Session
characters in the URL. Use the Configuration Wizard to remove the characters.
URL?

Installation Guide: Dameware Centralized page 76

 Bind a self-signed certificate to prevent warnings during installation of the Dameware

What to check Description

Did you change the The Configuration Wizard automatically verifies the bounded certificate on the
port for the new port. If the bound certificate is not a Dameware certificate, you are
Internet prompted to choose one of the following:
Session URL? l Yes: SolarWinds recommends that you choose this option. This replaces

the currently bound certificate with Dameware's certificate.

l No: This allows you to continue using the unknown certificate. However,

you may not be able to make remote connections over the internet if the
agent of the target remote host is not set up to trust the certificate.
l Cancel: This reverts any changes made.

l View Certificate: This opens a new window with the certificate details.

Bind a self-signed certificate to prevent warnings during

installation of the Dameware client agent
The Dameware Internet Proxy installs and binds a self-signed certificate to port 443 for secure
communication between the Dameware applications and Dameware agents. If a certificate is already
bound to the port, Dameware does not install the self-signed certificate.

Users who do not have the Dameware Mini Remote Control client agent installed on their computers
are prompted to download and install either an Internet Session agent or a Dameware Mini Remote
Control client agent from the Dameware Internet Proxy. If you use the self-signed certificate, your
users encounter security warnings during the download and installation process.

To prevent these security warnings, install and bind a certificate from a certificate authority to port
443 or your designated Dameware Internet Proxy port.

1. After you have received your certificate from a third party certificate authority, log into the
Dameware Internet Proxy computer as an administrator.

The 3rd party certificate must have a private key on it.

2. Run certmgr.msc.
3. Copy the certificate to the personal and trusted root certification authentication folder.
4. Double-click the copied certificate, and click Install certificate.
5. Run services.msc.
6. Stop the Dameware Server service.

Installation Guide: Dameware Centralized page 77

 Common Dameware installation error messages

7. Open a command line prompt, and run the following command to remove the existing
certificate: netsh http delete sslcert ipport=0.0.0.0:443
If you use a port number other than 443, enter that port number.
8. In the Certificate Manager, view the details of the certificate you installed, and copy the
certificate hash.
9. In the command line prompt, run the following command to bind the certificate to the port:
netsh http add sslcert ipport=0.0.0.0:443 certhash={certificate_hash}
appid={appid-formated_number} certstorename=root

If you use a port number other than443, enter that port number.
10. Replace certificate_hash with the certificate hash you copied and replace appid-formated_
number with a number in the appid format, such as {00112233-4455-6677-8899-AABBCCDDEEFF}.
11. Start the Dameware Server service.

Common Dameware installation error messages

The following is a list of common errors encountered when installing Dameware and potential
solutions to those errors. These errors are generally related to some type of system or network
configuration issue within a network environment and can usually be duplicated outside of
Dameware software.

Error
Error Potential Solutions
Codes

System The credentials for The user account must have sufficient rights to log in locally to
Error: 5 the remote the remote computer.
computer were
rejected

System Windows cannot Verify that the network path is correct and the target computer
Error: 51 find the network is turned on.
path

System Cannot connect to l Ensure that File & Network sharing is enabled and the
Error: 53 the remote ports are open.
computer l Check that the operating system is configured for Names
Resolution.
l Enable NetBios.

Installation Guide: Dameware Centralized page 78

 Common Dameware installation error messages

Error
Error Potential Solutions
Codes

System Not all privileges or This is frequently related to User Access Control or the
Error: 1300 groups referenced Windows Firewall. Run the installer as an Administrator or log
are assigned to the into the computer with the Administrator or Domain Administer
caller account.

System A fatal error If you have uninstalled Dameware and try to reinstall it, you
Error: 1603 occurred during may need to remove the registry keys.
installation

System The network address This is related to the Novell Network Client. Try to connect with
Error: 1707 is invalid the host name or deploy the client agent with the MSI builder.

System The specified Some or all of the operating system's Standard Performance
Error: 1814 resource name Indexes (counters) are either missing or corrupt.
cannot be found in
the image file

Winsock Cannot establish a Ensure that the network is up, that you can access the remote
Connect connection to the computer, and that the firewall has not blocked the connection.
Error: 10050 remote computer

Winsock The connection was This can be caused if the application has stopped, the remote
Connect forcibly closed by computer rebooted, the remote computer uses a hard close, or
Error: 10054 the remote keep-alive activity.
computer

Winsock Connection timed This may be due to a firewall configuration issue, a names
Connect out resolution issue, or a network routing issue.
Error: 10060

Winsock The remote l Reset the TCP port on both local and remote computers.
Connect computer actively l Ensure that the default TCP port is the same on both
Error: 10061 refused the local and remote computers.
connection l Ensure that no other program is using the TCP port.

Winsock Host not found The host name could not be found in the database queried.
Connect Check that you can access the host with the name or use the
Error: 11001 IP address.

Installation Guide: Dameware Centralized page 79

 Determine Dameware component version numbers

Error
Error Potential Solutions
Codes

Winsock Could not resolve Check your DNS table or use the IP address instead.
Connect the host name
Error: 11004

Determine Dameware component version numbers

Dameware Server component version numbers must all match to ensure that all components can
communicate successfully with each other. If there is a version mismatch, reinstall the mismatched
component to the correct version number, and run the Configuration Wizard again.

1. Log onto the computer with the Dameware Server component.

2. Navigate to Control Panel > Programs. If necessary, select Uninstall a Program.
3. Find the Dameware component in the Installed Programs list. You may need to scroll to the
right to find the version number.

Installation Guide: Dameware Centralized page 80

 Configure the Internet Proxy for Dameware

Configure the Internet Proxy for Dameware

This section includes the following topics:

l Install the Dameware Internet Proxy with another web server

l Specify the Internet Session URL in Dameware
l Modify your firewall or router to support Internet Sessions in Dameware Mini Remote Control

Install the Dameware Internet Proxy with another web server

The Dameware Internet Proxy installs a web server to enable users to download Internet Session
agents, handle proxy requests, and host Internet Session resources for users. The proxy also creates
and installs a self-signed security certificate for secure communications.

Dameware and IIS use the http.sys web server engine. The http.sys engine allows multiple
applications to use the same IP address and port number. However, two different engines cannot
bind to the same port number.

You can turn on the Dameware Internet Proxy component on computers that already have a web
server installed on them.

Installing with IIS

When installing on a computer that has IIS installed, ensure that the Internet Session URL does not
already exist. The Configuration Wizard creates the virtual directory from the Internet Session URL
and cannot successfully create the path if it already exists.

If you already use a third-party security certificate, the Dameware Internet Proxy does not create a
self-signed certificate and uses the preexisting certificate instead. See Removing the Security Error
for Internet Sessions for information on installing a third-party security certificate on the Dameware
Internet Proxy.

Installing with other web servers

When installing on a computer that does not use the IIS web server and http.sys engine, such as
Apache or Tomcat, you cannot serve multiple applications out of the same port number.

By design, most web servers only serve one application per port number. For example, if you already
serve an application out of port 443, you cannot use port 443 with the Dameware Internet Proxy. To
run the Dameware Internet Proxy on the same computer, you must use a different port number for
each application.

Installation Guide: Dameware Centralized page 81

 Specify the Internet Session URL in Dameware

You can change the port number used by the Dameware Internet Proxy by changing the Internet
Session URL in the Configuration Wizard. For example, if you want to run the Dameware Internet
Proxy out of port 444 instead of port 443, change the Internet Session URL to
https://domainName.com:444.

Additionally, the Internet Session URL cannot already exist in your directory structure. The
Configuration Wizard creates the virtual directory from the Internet Session URL and cannot
successfully create the path if it already exists.

If you already use a third-party security certificate, the Dameware Internet Proxy does not create a
self-signed certificate and uses the preexisting certificate instead. See Removing the Security Error
for Internet Sessions for information on installing a third-party security certificate on the Dameware
Internet Proxy.

Specify the Internet Session URL in Dameware

The Internet Session URL is the base URL that all users see when initializing or joining an Internet
Session. For example, the bold section of the following Internet Session link is the Internet Session
URL that you set in the Configuration Wizard.

https://yourdomain.com:443/dwnl/?3285798686

This Internet Session URL can be an IP address or domain name. You can use an IP address or
domain name that you already have, or you can create a custom path. If you create a custom path,
this path cannot already exist in your Web directory. Dameware creates the virtual path using the
entry you provide in the Internet Session URL field. The Dameware Internet Proxy may not start if the
path already exists.

The Internet Session URL must be accessible from the Internet. If it is not accessible, users cannot
join an Internet Session. See Modify your firewall or router for more information about accessing the
Dameware Internet Proxy from the Internet.

l You cannot use special characters in the Internet Session URL.

l Only HTTPs protocol is allowed. HTTP protocol is automatically updated to HTTPs during
installation of Dameware Server 12.0.
l If you change the port for the Internet Session URL, the Configuration Wizard
automatically verifies the bounded certificate on the new port.

Installation Guide: Dameware Centralized page 82

 Modify your firewall or router to support Internet Sessions in Dameware Mini Remote

Modify your firewall or router to support Internet Sessions in

Dameware Mini Remote Control
To successfully connect to Internet Sessions with users outside of your network, you must modify
your externally facing firewall or router to forward TCP requests to the Dameware Internet Proxy. You
must also allow ports 6129, 6130, 6132, and 6133 to listen for incoming requests. For reference,
review the port requirements.

All firewalls and routers operate differently. Please consult the manufacturers documentation for
specifics, and use the information in this topic as a general guide.

When you install the Dameware Internet Proxy, you can install it on a computer with or without a pre-
existing web server. See Install the Dameware Internet Proxy with another web server for more
information.

Use the Test Connection button in the Configuration Wizard to ensure that outside users can
communicate successfully through your firewall or router.

Dameware Internet Proxy installed without a Web Server

When you deploy the Dameware Internet Proxy on a computer without a web server, you or your
network administrator must open port 443 on your firewall or router. Create a forwarding rule so that
all TCP traffic going to your Internet Session URL is directed to your Dameware Internet Proxy
instance. You must also allow ports 80, 6129, 6130, 6132, and 6133 to listen for incoming
connections.

If you do not have a security certificate from a certificate authority installed, end users may
encounter security warnings if they download an Internet Session agent before joining an
Internet Session.

Dameware Internet Proxy installed with a Web Server

If you install the Dameware Internet Proxy on a computer that hosts a web server, port 443 is open.
Your network administrator must allow ports 80, 6129, 6130, 6132, and 6133 to listen for incoming
connections. See Install the Dameware Internet Proxy with another web server for more information.

Consider the following:

l By design Apache cannot serve multiple sites out of port 443. If you are currently using HTTPS
with Apache, you cannot co-locate the Dameware Internet Proxy on the same computer and use
the same port number. See Install the Dameware Internet Proxy with another web server for
more information.

Installation Guide: Dameware Centralized page 83

 Modify your firewall or router to support Internet Sessions in Dameware Mini Remote

l Do not use a URL for your Internet Session URL that is already in use.
l For the optional ports for specific Dameware features, see Dameware 12.2.2 centralized
installation system requirements.

Why must you open the ports?

443 (HTTPS)

The Dameware Internet Proxy uses port 443 (HTTPS) to communicate with Mini Remote Control and
Internet Session agents on the end users' computers. The Dameware Internet Proxy also includes a
web server, which allows end users to download the Mini Remote Control or Internet Session
agent. The port number used can be modified where you configure the Internet Session URL. When
you configure the Dameware Internet Proxy using this port, the Configuration Wizard generates a
self-signed certificate and installs it. If a certificate exists already, the Configuration Wizard uses that
certificate and does not generate a self-signed certificate.

6129 (Dameware Mini Remote Control Port)

Dameware agents listen on this port for incoming remote desktop connections.

6130 (Mobile Gateway Communication Port)

The Mobile Gateway listens to this port to allow communication between the Mobile Client and the
agent on the remote computer. You can change this port number in the Configuration Wizard.

6132 (Dameware Central Server and Dameware Internet Proxy Communication Port)

Dameware Central Server and Dameware Internet Proxy listen to this port to allow communication
between the Mini Remote Control application and the remote agent. This is specific to Internet
Sessions. You can change this port number in the Configuration Wizard or the Administration
Console.

6133 (Dameware Service Port)

Dameware uses this port to communicate between Dameware Server components. Dameware
components listen to all communications inbound through this port. You can change this port
number in the Configuration Wizard.

Common issues when configuring the firewall or router

Other websites may not start

If two or more websites are using port 443, non-Dameware products may not start. Change the port
number on the other products, use different IP addresses, or install each product on separate
computers.

Installation Guide: Dameware Centralized page 84

 Modify your firewall or router to support Internet Sessions in Dameware Mini Remote

Communication does not occur

If users cannot access the Internet Session URL or download agents, the ports may not be open.
Check that changes were applied correctly and to the correct appliance. The Internet Session
URL may also already exist on the computer.

Installation Guide: Dameware Centralized page 85