1.

A. A customer is choosing some floor tiles.

B. A shop assistant is unfolding a pair of jeans.
C. A woman is checking her appearance in the mirror
D. Some shoes are being lined up under a bench.

2.
A. She's working on some papers
B. She's typing on her keyboard
C. She's answering the telephone.
D. She's opening a desk drawer.

3.
A. He's opening a drawer.
B. He's handing someone some tools.
C. He's making some coffee.
D. He’s copying a document.

4.
A. Some people are shopping in a store
B. Some people are ordering a meal
C. Some people are opening packages
D. Some people are driving trucks.
5.
A. The building is under construction
B. Workers are standing by the building
C. The windows are being cleaned.
D. Lines are being painted on a street.

6.
A. Merchandise is being taken off the shelf.
B. They’re hanging some clothes on a rack.
C. Some shirts are being packed into a box.
D. A ladder is leaning against a wall.

7. Where can I find the most recent sales data?

(A) The store's having a sale.
(B) It's on my computer.
(C) No, not recently..
8. Which department is on the second floor?
A. Customer service.
B. In the conference room.
C. He didn’t arrive on time.
9. When's the next meeting at the town hall?
A. At the end of the hall.
B. The last Wednesday of the month.
C. The park improvement plan.
10. Who booked the airline tickets?
A. Laura returned the book.
B. Flights leave every hour.
C. Someone in the Parris office.
11. Where's the nearest place to get something to eat?
A. I thought it was good.
B. Just down the street.
C. You can put it here.
12. Would you like to pay now or be billed later?
A. He sent me a bill.
B. Way building another office.
C. Just a few copies.
13. Who gave the presentation on company benefits?
A. Yes, we all went.
B. They don't fit.
C. Someone in human resources.
14. Do you know who's planning Jane's going away party?
A. I think it's Tom Shields.
B. It's on the 20 third.
C. No he cant go.
15. Did you hear who's going to take over the manager's position?
A. Near the window.
B. It isn't loud enough
C. Yes. Mr Liew from Hong Kong.
16. How do you commute to work?
A. By train.
B. Yes, every day
C. That would be fine.
17. Can you drop this packet off at the accountants for me?
A. You won't need a jacket.
B. Sure, I'm heading there now.
C. No, it's not broken.
18. These new trains are so much faster.
A. I already completed my training.
B. Sorry, I don't have any.
C. They really are.
19. Who's involved in organizing the town festival?
A. Admission and activities are free.
B. It's on Saturday morning
C. Oh. Are you interested in helping out?
20. The ferry to the island runs every half hour, doesn't it?
A. Yes, there's one coming now.
B. No thanks. that's too late
C. At the ticket kiosk.
21. Can I write an article on the festival for Tuesday's newspaper?
A. You're right. it's too long.
B. The deadline has passed.
C. He's at the museum now.
22. That's a helpful diagram on page 57.
A. You're very welcome.
B. Mr Evans did.
C. Okay. i'll take a look.
23. Where do you store the office supplies?
A. The store is open until 8:00 PM.
B. In the cabinet over there.
C. Yes. I need to buy some.
24. Will the flyers be ready today or do you need more time to finish them?
A. I'll start work on them now.
B. I don't know who's going
C. her flight’s late.
25. Who's exhibiting in the central art gallery next month?
A. Yes, it opens at 7:00 PM
B. My friend Aziz is coming to
C. It's a group of young Japanese artists.
26. I found a new supplier for the garden fertilizer we use.
A. Do they have good prices?
B. In the warehouse.
C. We sold a lot of flowers.
27. We sold 15 laptop computers today, didn't we?
A. Our desktop computer’s too old.
B. The store opened 3 years ago.
C. Yes, it was a good day.
28 I'd like to discuss the project you just turned in.
A. We just purchased that projector.
B. Not very often.
C. Could it wait until tomorrow?
29. When are we announcing the company merger?
A. Next week on Wednesday.
B. In the auditorium.
C. I knew announcer.
30. I don't know which computer model to buy.
A. What features are most important to you?
B. Because mine stopped working.
C. No I won't get it for a while.
31. Are you still working on the final budget?
A. The decision was final.
B. I usually start work at 9.
C. I'm not but Janet is.
32-34 32. Where most likely is the
W-Am (32) I love this jacket! Do you have conversation taking place?
another one just like it? A. In a clothing store
B. In a furniture factory
M-cn I’m afraid that’s the last one we have in C. In a restaurant
medium. Is there something wrong with it? D. In a dry-cleaning shop
W-Am (33) There’s a small tear on the seam of
33. What is the problem?
the left sleeve. But I really like it a lot!
A. Some merchandise has been lost.
M-cn Well, (34) If you buy the jacket as it is, then B. Some clothing is the wrong size.
I can offer you a deal because of the tear. How C. An item is damaged.
D. An order has not arrived.
does a 20% discount sound?

34. What does the man offer to do?

A. Issue a refund
B. Reduce a price
C. Speak to a manager
D. Check the inventory

35-37
35. What does the woman want to do?
Hello I bought this laptop computer carrying case
A. Return a product
last week and I'd like to return it. For discounted B. Get a discount
items like this I'm afraid we can't give you a refund. C. Inquire about the price
But it's much too small for my computer and your D. Redeem a voucher

sales clerk assured me it would fit. You need to 36. What does the man say about the
talk to the manager. Let me get her for you. item?
A. It’s not available in store
B. It can not be refunded
C. It is damaged by the user
D. It has a manufacturing defect

37. What does the man suggest the

woman do?
A. Call the customer service department
B. Talk to the store manager
C. Return to the store later
D. Purchase a new item
38-40 38. What are the speakers working on?
M-Cn Hi, Jee Soo. We’d like to move up the press A. Training a colleague.
deadline for the spring catalog to the fourteenth. Do B. Relocating an office
C. Planning a budget
you think you’ll have the pages about our Ralton D. Creating a catalog
furniture line ready by then?
W-Am That shouldn’t be a problem. I’ve completed 39. What are the women waiting for?
A. A project proposal
most of the design work, but we still need the
B. Some price information
product prices. Sasha, have you received the final C. An official signature
product price list from marketing yet? D. Some sample products
W-Br No, not yet. It was due on Friday but I still
40. What does the man say he will do?
haven’t heard from anyone in marketing. A. Call a department manager
M-Cn Hmm. Marlene’s the head of marketing, let me B. Hire an assistant
C. Make an announcement
call and ask her to get the listings to you so you can
D. Update a calendar
finish up the pages. The catalog is our top priority.

41-43 41. Who is the woman?

A. A chef
Jennifer. How’s your business going? I heard your
B. A server
restaurant moved to a new location a couple of C. A restaurant owner
months ago. D. A restaurant cashier
Oh Mike, hi. Yes, its near several hotels and
42. What does the woman say about the
businesses in the city so we get a lot of customers restaurant?
at lunch time. A. It is expensive.
Oh that's great. I should stop by sometime. B. It is busy at lunchtime.
C. It is located in a hotel.
Please do. I just hired a new chef from Italy last
D. It has a few open positions.
week and he's been doing a great job so far.
43. What happened last week?
A. The woman hired a new employee.
B. The restaurant moved to another
location
C. The man went to Italy.
D. The man started a new job.
44-46 44. What are the speakers discussing?
M-Au Hi, it's Jeff from Personnel calling. (44) I'll (A) Interviewing job applicants
be conducting the preliminary interviews for the (B) Making promotion decisions
project manager position in your division. Is (C) Preparing for an urgent project
there anything specific you want the candidates (D) Attracting international clients
to be able to do?
W-Arn Well, I know you ask about their 45. What does the woman say staff
education credentials and work experience. But should be able to do?
I (45) really need someone who can travel as (A) Work on weekends
part of this position. (B) Handle multiple accounts
M-Au Yes, I (45) see frequent international and (C) Speak a foreign language
domestic travel in the job requirements. OK? I (D) Travel frequently
won't invite anyone for a second interview who
isn't interested in that. 46. What does the woman remind the
W-Arn Exactly. Oh, by the way, (46) don't forget man about?
that I'll be out the week of July sixth on holiday. (A) Her letter of recommendation
Please don't schedule suitable candidates to (B) Her upcoming vacation
interview with me during that time. (C) A limited budget
(D) A contract deadline

47-49 47. Why does the woman call the man?

Hi Bill. I need to order desks for Jane Wilson A. To ask his opinion about office furniture
who’s starting in the sales department next B. To complain about an assignment
Wednesday. What do you think about ordering C. To ask when a new employee will start
the model that you and I have D. To discuss the company's budget
Actually I think you should try a different one.
My desk isn't big enough and there isn't enough 48. What is the problem with the man's
storage space. desk?
Yes. I think you're right. In the catalog there's a A. It is heavy.
nice desk that’s’ a little bigger but it's the same B. It is old.
price as the ones we have. It looks like it has C. It is expensive.
more storage too D. It is small.
That sounds good. When you place the order,
don't forget to ask if it can be delivered before 49. What does the man ask the woman to
Jane's first day of work. do?
A. Ask for a discount
B. Cancel an order
C. Check on the delivery date
D. Ask Jane Wilson for her opinion
50-52 50. What type of service does the
M-Au Hi, I’m Eddy Burgess. I’m opening a new law woman's company provide?
firm and I’m looking for ways to advertise it. Your A. Career counseling
B. Home improvement
company designed a Web site for my friend’s jewelry C. Garden landscaping
store, and she suggested I contact you. D. Website design
W-Am Thanks for calling, Mr. Burgess. This is a
51. What does the man say he wants to
great way to advertise your business. Our
do tomorrow?
experienced consultants can design a Web site that A. Make a payment
will help you to stand out from other firms. B. Review a document
C. Redecorate an office.
M-Au That’s great! Could I set up an appointment for
D. Meet with a consultant
tomorrow to discuss ideas with a consultant?
W-Am I think so. I’ll transfer you to one, but before I 52. What information does the woman
request?
do that, could you tell me the name of your friend?
A. The size of a room
We like to thank people who recommend our B. The name of the man's friend
services. C. The number of people in a group
D. The start date of renovations

53-55
M-Cn Hi-my name’s Tom Wilson. I’m visiting family 53. Why did the man come to Miami?
here in Miami for three months, and I’m hoping to A. To see some relatives
B. To open a business
earn a bit of money while I’m in town. Does your C. To do some sightseeing
restaurant happen to have any short-term job D. To take cooking classes
openings?
54. What does the woman mean when
W-Br Actually, I think we could use some help in the she says, "we could use some help in the
kitchen, since it’s the beginning of the tourist season kitchen"?
A. She enjoys her work in the kitchen.
now. But do you have any restaurant experience?
B. She may have work to offer the man.
M-Cn Um, I worked for a couple of years in a French C. The restaurant is undergoing changes.
restaurant in New Orleans. I’m sure the manager D. Some staff need further training.

there would give me a recommendation.

55. What will the woman do next?
W-Br OK-that sounds promising. If you wait here a A. Make a reservation
second, I’m going to go to the kitchen to see if our B. Look for an employee
C. Show the man a menu
chef’s available to talk with you. D. Take a customer's order
56-58 56. What are the speakers mainly
discussing?
M-Au Hi, Ms. Ellington. Do you have a minute to
A. Factory policies
talk about this month’s production numbers? B. Employee training
W-Am I have a meeting soon, but go ahead. C. Monthly results
D. Client requests
M-Au Because of problems with two machines
on the assembly line, we’re not producing as 57. What does the woman mean when she
many plastic bottles each day. says, "I have a meeting soon"?
A. She is not looking forward to a meeting.
W-Am Really? Have any client deadlines been
B. She cannot speak with the man for long.
affected? C. She is inviting the man to a meeting.
M-Au Well, no, not yet. But l’m worried we won’t D. She wants the man to give her a
be able to meet them next month. document.

W-Am OK. Let’s go over the figures later. I’ve got

58. What does the woman want to know?
to get going. A. If deadlines have been missed
B. If product quality is satisfactory
C. If clients have increased their orders
D. If machines need to be replaced

59-61
W : Bob, does bus number 5 make a stop at 59. What does the man say about the bus?
Fairway Auto Repair center on its way to this A. It is inexpensive.
B. It stops at the auto repair center.
area?
C. It comes every 15 minutes.
M :No it doesn’t. It leaves from the central D. It leaves from the shopping district.
shopping district and then comes directly here.
60. What does the woman say about her
Why?
car?
W : Well, my car has been making a strange A. It is ready to be picked up.
sound. So I would like to have the engine B. It needs to be examined.
C. It is parked nearby.
checked tomorrow morning. But after I drop it off
D. It needs a new paint job.
at the auto center I won’t have a way to get to
work. 61. What does the man suggest doing?
M : Actually, there is a taxi stand near Fairway A. Taking a taxi
B. Walking
Auto and the cost of a ride from there to work is
C. Taking a bus
not very expensive. That’s what I would do. D. Driving
62-64 62. What type of event is being organized?
M: Hi, I'm calling to get some information about having A. A trade show
an event catered at my company. B. A directors' meeting
W: Sure, i'll need to know how many people you've C. A party
expecting and what your budget is. D. A tour
M: It's a retirement party for one of our directors.
There'll be about thirty people, and We've on a budget 63. Look at the graphic. What option will the
man most likely select?
of no more than $500.
A. Seafood platter
W: We do have a package that fits your requirements.
B. Beef platter
On our Web site, if you click on the Options tab, you
C. Chicken platter
can see the various menus there.
D. Vegetarian platter
M: Oh, OK, you do have one that'll work for us.
I'd like to go ahead and place the order. 64. What information does the man still
W: Sure, i'll just need a credit card number for the have to provide?
deposit. A. A purchase order date
B. Some payment information
C. A company address
D. A list of names

65. Why is the man looking for a certain

product?
A. He wants to eat healthy foods.
B. He is allergic to a particular ingredient.
C. He has a coupon for a discount.
65-67 D. He has a favorite brand.
M-Cn Excuse me? I’m trying to change my diet and I
want to eat something different for breakfast-you know, 66. Look at the graphic. Which of the
something healthier, like, maybe yogurt? Is there a ingredients does the man express concern
yogurt that’s low in calories but also has a lot of about?
protein? A. Fat
W-Br We have a lot of options you might like. Here’s B. Protein
one of our most popular brands of blueberry yogurt. C. Sugar
See, there’s a lot of protein… D. Sodium
M-Cn Mmm-nice! But my doctor told me I shouldn’t eat
67. What does the woman suggest that the
a lot of sweet foods – and it would put me over the
man do?
daily amount he recommended. That’s more than 30
A. Try a free sample
grams!
B. Go to a larger branch
W-Br In that case, I’d suggest buying a plain version of C. Speak with his doctor
this yogurt and adding your own fresh fruit. D. Purchase a different item
 68. What type of business do the speakers
68-70 probably work for?
A. A construction company
The lumber company just called. Their shipment is B. A shipping company
running late so they won't be able to deliver the C. A delivery service
D. A supply store
wood that we ordered this afternoon.
So we aren’t getting the would we need to finish 69. What problem are the workers
the floors? discussing?
are the speakers discussing?
Not today. But we could start putting in the A. Some wood is damaged.
windows instead B. Some roads are closed.
C. Some workers will be late.
Good idea. That way we won't get too far behind D. Some supplies will not arrive today.
schedule.
70. What will the workers probably do next?
A. Hold a meeting
B. Work on a different project
C. Call the lumber company
D. Deliver a shipment
71-73
Good evening. We are pleased to present the
71. Where does this announcement
farewell performance of world renowned singer probably take place?
A. At a musical performance
Susan Spataro. Pianists Leonard Betting and Milo
B. At a sporting event
Hatch will accompany ms Spataro during the C. At a film
performance this evening. The curtain will rise D. At a dinner party

promptly at 8:00 and there will be a 15 minute 72. Who is Susan Sparro?
intermission. During intermission, food, beverages, A. A journalist
B. A painter
and recordings can be purchased in the main
C. A musician
lobby. Tonight's performance will conclude at D. A cook
10:00. Immediately after the show, singer Susan
73. What will Ms. Sparro do at the end of
Spyro will be available to sign autographs. Enjoy the event?
this evening's performance. A. Serve food and drinks
B. Sell artwork
C. Hand out awards
D. Sign autographs
74-76 74. Why is the announcer trying to locate
Attention Axiom Airlines passenger Joshua Mr. Clifford?
A. Someone has found his briefcase.
Clifford. Please report immediately to gate B21. B. Someone is waiting to meet him.
The flight to Toronto has completed the boarding C. His flight is ready to depart.
D. The gate for his flight has been changed.
process and the gate will be closing in 2 minutes.
This is the final boarding announcement for Mr. 75. When will gate B-21 close?
Joshua Clifford for the flight to Toronto. For all A. In one minute
B. In two minutes
passengers on our flight to Amsterdam, we will C. In five minutes
begin boarding our business class customers D. In ten minutes

shortly. But first, passengers traveling with infants 76. Who is asked to board the Amsterdam
and small children are invited to begin boarding at flight first?
A. Passengers with young children
this time.
B. Passengers with seats at the back of the
plane
C. Passengers with business class tickets
D. Passengers with large suitcases

77-79
77. Who most likely is the message for?
Mr Deron, this is Laura Chong. I've just finished
A. The owner of a store
the safety inspection of your lab and wanted to let B. The manager of a lab
you know the results. Overall, your facility passes C. A safety inspector
D. A firefighter
with high marks so you're in good shape. Most of
the things I looked at such as whether the floor 78. What is the purpose of the message?
A. To schedule a training session
was clear of objects and the equipment was B. To request assistance with a report
properly stored were fine. The only thing you need C. To give the results of a safety inspection
D. To discuss the purchase of equipment
to do is put up a sign indicating where the fire
extinguisher is. One of your workers may know 79. What does the speaker recommend?
where it is but someone who comes to the lab A. Hanging a sign
B. Hiring an assistant
would need to know where to find it. C. Ordering supplies
D. Repeating an inspection
80-82 80. What is the committee's goal?
Good morning and welcome to this month's A. To increase yearly profits
meeting. Today I want to talk about the formation of B. To hire qualified applicants
C. To identify dangers in the workplace
a workplace safety committee. First, let me explain D. To give presentations on safety
what that is. The workplace safety committee
composed of a group of employees will aim to 81. Who will make the final decision?
A. The security director
ensure that our working environment is safe. The
B. A panel of health experts
committee's main goal will be to identify workplace C. A group of managers
hazards and propose solutions to eliminate those D. The facilities director.
hazards. The committee will send a bi monthly
82. What should interest employees do?
report to the facilities director who will make the A. Write a report
final decision about any proposed changes. Those B. Send an e-mail
C. Make a phone call
interested in becoming part of the committee
D. Attend a conference
should send an email to the facilities department by
the end of the week.

83-85 83. What most likely is being

advertised?
Hi, I'm doctor Rajesh Sharma, chef eye surgeon at
A. A vision correction center
the new Meadowbrook Laser Vision Correction B. A computer repair shop
center. Our center has just opened at 4-Lombard C. A medical school
Street, next to the Townsend Supermarket. You D. A shopping center

may be asking, "Why chose one of our doctors?" 84. According to the speaker, why
Because we've performed thousands of vision should listeners choose this business?
collection procedures - many more than any other A. It has an experienced staff.
B. It has reasonable rates.
surgeons in the area. If you have a vision problem,
C. It has a large selection of items.
a computerized laser surgery may be able to help. D. It is open seven days a week.
We're offering a free consultation to our first one
85. What special offer is being made?
hundred customers, so act now, come in and see
A. An extended warranty
us today. B. Sample merchandise
C. A free consultation
D. Next-day delivery
 86. Why is the woman calling?
86-88 A. To express her gratitude
W-Am: Anwei! (86) Thank you so much B. To ask for a favor
C. To discuss an assignment
for helping set up for the party after last D. To report some good news
night’s theater performance. I couldn’t
have done it without you, and (87) the 87. What does the woman imply when she says,
"You have got to tell me where you found the
spicy dish you brought was delicious! You
recipe"?
have got to tell me where you found the A. She wonders if some ingredients are local.
recipe! Everyone really liked it, and it B. She would like to make the dish herself.
C. She needs a restaurant recommendation.
didn’t look too complicated. (88) Anyway,
D. She cannot find a recipe in a cookbook.
I guess i’ll see you Monday. I think we
have rehearsal together for Elia Grande’s 88. Why is the woman looking forward to Monday?
A. She is going to see a play.
new play. I’m really excited to get started.
B. She is taking a friend to lunch.
C. Some results will be available.
D. A new project will start.

89-91 89. What position is being advertised?

M-cn: Hi, Mariko, this is Francois A. Program coordinator
B. Administrative assistant
Duchamp calling from Human Resources.
C. Laboratory worker
(89) We’re supposed to begin posting the D. Human Resources director
laboratory assistant position this Friday.
But, I don’t know, have you seen the 90. What does the man imply when he says,
"Have you seen the interview questions we use"?
interview questions we use? (90) Since A. He is confirming an assignment.
you supervise the laboratory employees, B. He has misplaced some forms.
I’d really be interested in your opinion of C. He is concerned about some questions.
D. He wants the woman to lead an interview.
them. (91) It would be great if you have
some time today to talk about this. I’m 91. Why does the man want to meet with the
about to go to an early lunch, but i’ll be at woman?
A. To introduce an applicant
my desk until five o’clock this afternoon.
B. To ask for her opinion
Thanks C. To offer her a promotion
D. To plan an orientation
92-94 92. What is the purpose of the meeting?
W-Am: (92) This meeting is to familiarize our human A. To present changes to a program
resource team with changes to the orientation program B. To review client feedback
C. To introduce new staff
for new hires. First i’ll give you a quick overview of these D. To select a product design
changes. Then we’ll see a video that was recently
created for all new staff.(93) But we’ll spend the majority 93. Look at the graphic. According to the
speaker, which presenter will require the
of the meeting talking about the revisions to the
most time?
employee handbook. That will take about forty minutes, A. Brenda
and then Shigeru will close with a brief review of the B. Xinzhou
C. Monica
coaching process. (94) Since we only have an hour, I’d
D. Shigeru
ask that you hold any questions until we’ve gotten
through all the agenda points 94. What does the speaker request that the
listeners do?
A. Turn off their phones
B. Wait to ask questions
C. Sign an attendance sheet
D. Stay a few minutes longer

95. What does the speaker request that

passengers do?
95-97
A. Store their luggage
M-au: Attention, passengers. Welcome aboard Trilsen B. Turn off their mobile phones
Airways flight 209 with nonstop service C. Fasten their seat belts
To Seattle. (95) At this time, please make sure your bags D. Double-check their seating assignments

and personal items are properly stowed in the overhead 96. Look at the graphic. How much does
bins or under the seat ahead of you. (96) Our flight today Internet access cost for the duration of the
will be about six hours long, and we expect an on-time flight?
A. $2.00
arrival. We’ll be taking off in just a few minutes, so I’d like
B. $5.00
to remind you that wireless Internet access is available C. $8.00
on this flight. You can refer to the brochure in your seat- D. $10.00
back pocket for pricing options. (97) Once our cruising
97. What does the speaker say flight
altitude has been reached, flight attendants will come attendants will do later?
around with our complimentary beverage service. A. Show a video
B. Serve beverages
C. Distribute customs forms
D. Provide blankets
98-100 98. Where does the speaker most likely
I'd like to start a meeting by reviewing the results of work?
the customer feedback survey. This was given to A. At a post office
B. At an airline
allow passengers who took flights with us last C. At a travel agency
year. As you can see we're doing well for the most D. At an Internet company
part but there's one area that's definitely lacking for
99. Look at the graphic. What does the
the rest of the meeting I'd like everyone to think of
speaker want the listeners to discuss?
ways we can address the area with the lowest rating A. Web-site design
we've got a lot of competition and we want to make B. Prices and fees
C. Meal services
sure travelers continue to choose us as their main
D. Helpfulness of staff
airline as you present your ideas all right them on
the white board and send out a summary 100. What will the speaker do after the
discussion?
afterwards.
A. Review some resumes
B. Book some tickets
C. Contact a customer
D. Create a summary