In this section, you must demonstrate your ability to understand spoken English.

This section isdivided

into four parts and will take approximately 45 minutes to complete. Do not mark the answers in your test
book. Use the answer sheet that is provided separately.

PART 1
Directions: For each question, you will listen to four short statements about a picture in your test book.
These statements will not be printed and will only be spoken one time. Select the statement that best
describes what is happening in the picture and mark the corresponding letter (A), (B), (C),or (D) on the
answer sheet.

Sample Answer

Statement (C), "They're sitting at a table," is the best description of the picture, so you should
select answer (C) and mark it on your answer sheet
1.

2.

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3.

4.
5.

6.

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 PART 2
Directions: For each question, you will listen to a statement or question followed by three possibleresponses
spoken in English. They will not be printed and will only be spoken one time. Select the best response and
mark the corresponding letter (A), (B), or (C) on your answer sheet.

7. Mark your answer on your answer sheet. 20. Mark your answer on your answer sheet.

8. Mark your answer on your answer sheet. 21. Mark your answer on your answer sheet.

9. Mark your answer on your answer sheet. 22. Mark your answer on your answer sheet.

10. Mark your answer on your answer sheet. 23. Mark your answer on your answer sheet.

11. Mark your answer on your answer sheet. 24. Mark your answer on your answer sheet.

12. Mark your answer on your answer sheet. 25. Mark your answer on your answer sheet.

13. Mark your answer on your answer sheet. 26. Mark your answer on your answer sheet.

14. Mark your answer on your answer sheet. 27. Mark your answer on your answer sheet.

15. Mark your answer on your answer sheet. 28. Mark your answer on your answer sheet.

16. Mark your answer on your answer sheet. 29. Mark your answer on your answer sheet.

17. Mark your answer on your answer sheet. 30. Mark your answer on your answer sheet.

18. Mark your answer on your answer sheet. 31. Mark your answer on your answer sheet.

19. Mark your answer on your answer sheet.

 PART 3
Directions: In this part, you will listen to several conversations between two or more speakers.
These conversations will not be printed and will only be spoken one time. For each conversation,
you will be asked to answer three questions. Select the best response and mark the corresponding
letter (A), (B), (C), or (D) on your answer sheet.

32. Where most likely is the conversation 38. What are the speakers working on?
taking place? A. Training a colleague.
A. In a clothing store B. Relocating an office
B. In a furniture factory C. Planning a budget
C. In a restaurant D. Creating a catalog
D. In a dry-cleaning shop
39. What are the women waiting for?
33. What is the problem? A. A project proposal
A. Some merchandise has been lost. B. Some price information
B. Some clothing is the wrong size. C. An official signature
C. An item is damaged. D. Some sample products
D. An order has not arrived.
40. What does the man say he will do?
34. What does the man offer to do? A. Call a department manager
A. Issue a refund B. Hire an assistant
B. Reduce a price C. Make an announcement
C. Speak to a manager D. Update a calendar
D. Check the inventory

41. Who is the woman?

A. A chef
35. What does the woman want to do? B. A server
A. Return a product C. A restaurant owner
B. Get a discount D. A restaurant cashier
C. Inquire about the price
D. Redeem a voucher 42. What does the woman say about the
restaurant?
36. What does the man say about the item? A. It is expensive.
A. It’s not available in store B. It is busy at lunchtime.
B. It can not be refunded C. It is located in a hotel.
C. It is damaged by the user D. It has a few open positions.
D. It has a manufacturing defect
43. What happened last week?
37. What does the man suggest the woman A. The woman hired a new employee.
do? B. The restaurant moved to another location
A. Call the customer service department C. The man went to Italy.
B. Talk to the store manager D. The man started a new job.
C. Return to the store later
D. Purchase a new item

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44. What are the speakers discussing? 50. What type of service does the woman's
(A) Interviewing job applicants company provide?
(B) Making promotion decisions A. Career counseling
(C) Preparing for an urgent project B. Home improvement
(D) Attracting international clients C. Garden landscaping
D. Website design
45. What does the woman say staff should be
able to do?
51. What does the man say he wants to do
(A) Work on weekends
tomorrow?
(B) Handle multiple accounts
(C) Speak a foreign language A. Make a payment
(D) Travel frequently B. Review a document
C. Redecorate an office.
46. What does the woman remind the man D. Meet with a consultant
about?
(A) Her letter of recommendation 52. What information does the woman
(B) Her upcoming vacation request?
(C) A limited budget A. The size of a room
(D) A contract deadline
B. The name of the man's friend
C. The number of people in a group
D. The start date of renovations
47. Why does the woman call the man?
A. To ask his opinion about office furniture
B. To complain about an assignment 53. Why did the man come to Miami?
C. To ask when a new employee will start A. To see some relatives
D. To discuss the company's budget B. To open a business
C. To do some sightseeing
48. What is the problem with the man's desk? D. To take cooking classes
A. It is heavy.
54. What does the woman mean when she
B. It is old.
says, "we could use some help in the
C. It is expensive. kitchen"?
D. It is small. A. She enjoys her work in the kitchen.
B. She may have work to offer the man.
49. What does the man ask the woman to C. The restaurant is undergoing changes.
do? D. Some staff need further training.
A. Ask for a discount
B. Cancel an order 55. What will the woman do next?
C. Check on the delivery date A. Make a reservation
D. Ask Jane Wilson for her opinion B. Look for an employee
C. Show the man a menu
D. Take a customer's order
56. What are the speakers mainly
discussing?
A. Factory policies
B. Employee training
C. Monthly results
D. Client requests

57. What does the woman mean when she

says, "I have a meeting soon"? 62. What type of event is being organized?
A. She is not looking forward to a meeting. A. A trade show
B. She cannot speak with the man for long. B. A directors' meeting
C. She is inviting the man to a meeting. C. A party
D. She wants the man to give her a D. A tour
document.
63. Look at the graphic. What option will the
man most likely select?
58. What does the woman want to know?
A. Seafood platter
A. If deadlines have been missed B. Beef platter
B. If product quality is satisfactory C. Chicken platter
C. If clients have increased their orders D. Vegetarian platter
D. If machines need to be replaced
64. What information does the man still have
to provide?
A. A purchase order date
B. Some payment information
59. What does the man say about the bus?
C. A company address
A. It is inexpensive.
D. A list of names
B. It stops at the auto repair center.
C. It comes every 15 minutes.
D. It leaves from the shopping district.

60. What does the woman say about her

car?
A. It is ready to be picked up.
B. It needs to be examined.
C. It is parked nearby.
D. It needs a new paint job.

61. What does the man suggest doing?

A. Taking a taxi
B. Walking
C. Taking a bus
D. Driving

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 68. What type of business do the
speakers probably work for?
A. A construction company
B. A shipping company
C. A delivery service
D. A supply store

69. What problem are the workers

discussing?
are the speakers discussing?
A. Some wood is damaged.
B. Some roads are closed.
65. Why is the man looking for a certain C. Some workers will be late.
product? D. Some supplies will not arrive today.
A. He wants to eat healthy foods.
B. He is allergic to a particular ingredient. 70. What will the workers probably do
C. He has a coupon for a discount. next?
D. He has a favorite brand. A. Hold a meeting
B. Work on a different project
66. Look at the graphic. Which of the C. Call the lumber company
ingredients does the man express concern
D. Deliver a shipment programs
about?
A. Fat
B. Protein
C. Sugar
D. Sodium

67. What does the woman suggest that the

man do?
A. Try a free sample
B. Go to a larger branch
C. Speak with his doctor
D. Purchase a different item
 PART 4
Directions: In this part, you will listen to several short talks by a single speaker. These talks will
not be printed and will only be spoken one time. For each talk, you will be asked to answer three
questions. Select the best response and mark the corresponding letter (A), (B), (C), or (D) on your
answer sheet.

71. Where does this announcement 77. Who most likely is the message for?
probably take place? A. The owner of a store
A. At a musical performance B. The manager of a lab
B. At a sporting event C. A safety inspector
C. At a film D. A firefighter
D. At a dinner party
78. What is the purpose of the
72. Who is Susan Sparro? message?
A. A journalist A. To schedule a training session
B. A painter B. To request assistance with a report
C. A musician C. To give the results of a safety
D. A cook inspection
D. To discuss the purchase of
73. What will Ms. Sparro do at the end of equipment
the event?
A. Serve food and drinks 79. What does the speaker
B. Sell artwork recommend?
C. Hand out awards A. Hanging a sign
D. Sign autographs B. Hiring an assistant
C. Ordering supplies
D. Repeating an inspection
74. Why is the announcer trying to locate
Mr. Clifford?
A. Someone has found his briefcase. 80. What is the committee's goal?
B. Someone is waiting to meet him. A. To increase yearly profits
C. His flight is ready to depart. B. To hire qualified applicants
D. The gate for his flight has been changed. C. To identify dangers in the workplace
D. To give presentations on safety
75. When will gate B-21 close?
A. In one minute 81. Who will make the final decision?
B. In two minutes A. The security director
C. In five minutes B. A panel of health experts
D. In ten minutes C. A group of managers
D. The facilities director.
76. Who is asked to board the Amsterdam
flight first? 82. What should interest employees do?
A. Passengers with young children A. Write a report
B. Passengers with seats at the back of the B. Send an e-mail
plane C. Make a phone call
C. Passengers with business class tickets D. Attend a conference
D. Passengers with large suitcases

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83. What most likely is being advertised? 89. What position is being advertised?
A. A vision correction center A. Program coordinator
B. A computer repair shop B. Administrative assistant
C. A medical school C. Laboratory worker
D. A shopping center D. Human Resources director

84. According to the speaker, why should 90. What does the man imply when he
listeners choose this business? says, "Have you seen the interview
A. It has an experienced staff. questions we
B. It has reasonable rates. use"?
C. It has a large selection of items. A. He is confirming an assignment.
D. It is open seven days a week. B. He has misplaced some forms.
C. He is concerned about some
85. What special offer is being made? questions.
A. An extended warranty D. He wants the woman to lead an
B. Sample merchandise interview.
C. A free consultation
D. Next-day delivery 91. Why does the man want to meet
with the
woman?
86. Why is the woman calling?
A. To introduce an applicant
A. To express her gratitude
B. To ask for her opinion
B. To ask for a favor
C. To offer her a promotion
C. To discuss an assignment
D. To plan an orientation
D. To report some good news

87. What does the woman imply when she

says, "You have got to tell me where you
found the recipe"?
A. She wonders if some ingredients are
local.
B. She would like to make the dish herself.
C. She needs a restaurant
recommendation.
D. She cannot find a recipe in a cookbook.

88. Why is the woman looking forward to 92. What is the purpose of the meeting?
Monday? A. To present changes to a program
A. She is going to see a play. B. To review client feedback
B. She is taking a friend to lunch. C. To introduce new staff
C. Some results will be available. D. To select a product design
D. A new project will start.
93. Look at the graphic. According to
the speaker, which presenter will
require the most time?
A. Brenda
B. Xinzhou
C. Monica
D. Shigeru

94. What does the speaker request that

the listeners do?
A. Turn off their phones
B. Wait to ask questions
C. Sign an attendance sheet
D. Stay a few minutes longer
95. What does the speaker request that
passengers do?
A. Store their luggage
B. Turn off their mobile phones
C. Fasten their seat belts 98. Where does the speaker most likely work?
D. Double-check their seating assignments A. At a post office
B. At an airline
96. Look at the graphic. How much does C. At a travel agency
Internet access cost for the duration of the D. At an Internet company
flight?
A. $2.00 99. Look at the graphic. What does the speaker
B. $5.00 want the listeners to discuss?
C. $8.00 A. Web-site design
D. $10.00 B. Prices and fees
C. Meal services
97. What does the speaker say flight D. Helpfulness of staff
attendants will do later?
A. Show a video 100. What will the speaker do after the discussion?
B. Serve beverages A. Review some resumes
C. Distribute customs forms B. Book some tickets
D. Provide blankets C. Contact a customer
D. Create a summary

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