1

A. People are carrying backpacks.

B. All the bags are open.
C. The customers are lined up.
D. The merchandise is arranged in rows.

2.
A. They having a conversation.
B. They're looking at a painting.
C. They're walking toward the door.
D. They're buying glasses.

3.
A. One of the women is adjusting a bicycle seat.
B. One of the women is drinking from a cup.
C. The women are standing by a wooden railing.
D. The women are climbing some stairs to a porch.

4.
A. The man's wrapping boxes in plastic.
B. The man's repairing an air conditioning unit.
C. The man sitting in the driver's seat
D. The man's unlocking a gate.
5.
A. She's hanging up curtains.
B. She's putting on a hat.
C. She's filling up a cup.
D. She's looking at a picture.

6.
A. He is shutting the door
B. He's hanging up his uniform.
C. He's reaching for a knob.
D. He's folding his hands.

7. Where should I meet you at the theater?

A. In front of the box office.
B. It got great reviews
C. The show starts at 8:00.
8. Is technical support available twenty-four hours a day?
(A) To buy a new watch.
(B) I don’t have questions right now.
(C) Yes, through our Web site.
9. What should I prepare for the sales workshop?
A. A group of us went.
B. Didn't Elizabeth take care of everything?
C. That should be fine.
10. Why did you come to the office early today?
A. Because I had to finish a report.
B. Usually at 8:30 in the morning.
C. I'm sorry but I can't.
11. How long is the movie?
(A) At seven thirty.
(B) I saw it this weekend.
(C) Almost two hours.
12. Shall I send out the agenda for the meeting?
(A) Not in general.
(B) Uh, I have to make a revision first.
(C) Conference room C is large enough.
13. I found a new supplier for the garden fertilizer we use.
(A) Do they have good prices?
(B) In the warehouse.
(C) We sold a lot of flowers.
14. Are you going to accept the management position?
A. Everyone else.
B. They’re in finance.
C. Yes, I start June 1.
15. Should we go in my car or yours?
A. That's too early.
B. Let's take mine.
C. At the repair shop.
16. Do you usually take the bus to work?
A. I'll take one, thanks.
B. Not, but my car broke down yesterday.
C. About 35 minutes.
17. Should we get the changes to this agreement in writing?
(A) Sorry, I don’t have change.
(B) That’s probably a good idea.
(C) I’ll write each day.
18. What's the meeting about?
A. At 3:00
B. Our new sales goals
C. I've met him before.
19. That's a new CD player you have, isn't it?
A I watched the news last night.
B. No, it's the same one i've had.
C. Yes, I like to play cards.
20. Who’s exhibiting in the Central Art Gallery next month?
(A) Yes, it opens at 7 P.M.
(B) My friend Aziz is coming too.
(C) It’s a group of young Japanese artists.
21. Excuse me, where is the shoe department?
A. Yes, please choose.
B. Quite expensive.
C. On the second floor.
22. Who's responsible for the packaging design?
A. It was shipped overnight.
B. Just sign here.
C. Martin's team.
23. Should I order the supplies now or wait until next week?
A. A total of $75.
B. Actually, I already sent the order.
C. It's in the supply closet.
24. How should I store these photographs?
A. Matteo is responsible for that.
B. From the company picnic.
C. Yes, the staff is very helpful.
25. Where does John usually store the extra supplies?
A. There's one on the corner of Main street.
B. Sure, that might be a good idea.
C. You’d better ask him.
26. Shall we repaint the lobby or the board room?
A. There’s some in the closet.
B. It has plenty of room
C. We can afford to do both.
27. Why does doctor Yang need another lab assistant?
A. I didn't know he requested one.
B. At least 3 years experience.
C. Yes, we visited the new lab.
28. Dr Martinez will be free this afternoon.
A. I've been here before.
B. What about tomorrow morning?
C. The pharmacy is just downstairs.
29. How long is John going to work here?
A. At the corner.
B. About a year.
C. 2.5 meters.
30. Do you want to fly to Sydney or go by train?
(A) You know I don’t like flying.
(B) It was a pretty short trip.
(C) To attend my sister’s graduation.
31. Did you see the review of our restaurant?
A. I haven't had time to read it yet.
B. There's a great view from the dining room.
C. A reservation for lunch on Saturday.
Questions 32 through 34 refer to the
following conversation.
I'm thinking of looking for another job, but I
don't know if it's a good idea. I've been in
Seoulwen corporation for only one year.
I think it's a great idea. At Seoulwen you're
not using your training in computer
programming. You should find a job where
you can use all of your skills.
You may be right. Actually, I heard there's
an increasing demand for people with
programming skills.
You know, there’s a special employment
section in today's newspaper and it
probably includes advertisements for jobs
in the technology field. You should have a
look.

Questions 35 through 37 refer to the

following conversation.
Good morning. Cantal and associates
marketing. How can I help you?
Hi, this is John O'Donnell. I'm a reporter for
City Working - the weekly business
newspaper. Is ms. Cantal available?
I'm sorry, she's on another call right now
and then she has to leave for a meeting.
Can I take a message?
Yes, we'd like to publish a story about Ms. Cantal in a series on local
business leaders so I was hoping to schedule a time to interview her
and have a photographer take some pictures.
Questions 38 through 40 refer to the
following conversation with 3 speakers.
Hi, we're both here for the accounting
training. We're looking for room 304. Are
we in the right place?
Yes, you are. What is your name so I can
check if you're on the list?
I'm Frank Myers. I registered last month.
And I'm Jack Krugman, I just found out
about the training this morning. I'm
worried it might be too late to sign up
No, that's fine Mr. Krugman. But I don't
have any extra information packets. Do
you too mind sharing 1 sure
Sure, and I was wondering. Are any
refreshments provided?
You'll find coffee, tea, and snacks at the
back of the room. We’ll be starting the session in about 10 minutes.

Questions 41 through 43 refer to the

following conversation.
M-Cn Good afternoon. I currently
subscribe to your Gold Plan satellite
television package. I’d like to switch to
the Platinum Plan because there are some
new movie channels that l’d like to watch.
W-Am Of course, l’d be happy to help you
upgrade your subscription. Could you spell
your last name for me so that I can look
up your account?
M-Cn Yes, it’s K-W-A-N. When should I
expect to have access to the extra
channels?
W-Am Your account will reset tomorrow at 6 A.M., so you’ll be able to
watch them first thing in the morning. I just want to remind you that an
extra fifteen dollars will appear on your next monthly bill for this
expanded service.
Questions 44 through 46 refer to the
following conversation.
Mister Michaels, After you finish repairing
the air conditioner, could you have a look
at the shower in room 210? The guests
staying there complained that there is a
pool of water on the floor.
I already have a look. There's a crack in
the shower door so water is coming out
Will it cost a lot to fix? We've already
overspent our budget on repairs.
It's not going to be cheap that's for sure.

Questions 47 through 49 refer to the

following conversation.
W-Am You know the music festival that’s
starting this weekend?
M-Cn Um… someone mentioned it. Is it any
good?
W-Am It’s great! Mostly small folk groups,
but they have well-known bands too. Some
of us go every year- you want to join us?
M-Cn But… isn’t it too late to get tickets?
W-Am Well, the way it works is… about six
o’clock on Friday, people start lining up in
the park. We all bring something to sit on –
and food – so the wait’s not bad. As long
as you’re at the park close to six, you’ll get a ticket – but you have to
be there to get one.
M-Cn OK – I think I can get there by six. Count me in!
Questions 50 through 52 to refer to the
following conversation.
I appreciate you coming to my
apartment at such short notice, Javi.
Come in. I'll show you where the water
is dripping down from the ceiling. It
looks pretty bad.
Ah I see. That is a problem. When did
you say the leak started?
Well, there was a puddle of water on the
bathroom floor when I woke up this
morning so it must have started in the
middle of the night. I'm not sure if it's
from all this heavy rain we've been
getting lately or from a broken pipe
At this point your guess is as good as
mine. Unfortunately, I'm going to have to
cut a hole in your ceiling to figure it
out.

Questions 53 through 55 refer to the

following conversation.
Hello. I'm calling because I'd like to
temporarily stop my mail delivery. I'm
going to be out of town for the next 2
weeks.
Certainly. We can hold your mail here at the post office for you, but
you’ll need to put in your request at least a day before you leave.
That sounds great. Do I need to come into the office and complete a
form?
No actually, you have to submit a whole mail form on our website.
Questions 56 through 58 refer to the
following conversation.
W-Am Hello, Oscar-it’s Tanya from the
Cardona Museum. Unfortunately our
budget’s been cut, so we’ll have to delay
some of the renovations we’ve asked you
to do.
M-Au Ah, that’s too bad. Do you know
which parts of the project you’d like to put
off?
W-Am Well, I know we talked about adding
a library wing on the west side of the
building – but that’s very expensive. So, if
we don’t make that addition, that’s all we
may need to cut.
M-Au You know, that’s not a bad idea. Let’s
see how much you’d save if I take the
library out of the renovation proposal. I’ll e-mail you a revised estimate
this afternoon.

Questions 59 through 61 refer to the

following conversation.
M-Au Hi, Barbara. Nice to run into you!
We’ve missed you since you left Allen Real
Estate.
W-Br Kevin! Yes, it’s been a while. That was
a big decision, to change companies. But I
like my new job a lot.
M-Au That’s great. How’s the work different
from what you did with us?
W-Br Well-I only handle commercial
properties now. But I like being able to
focus on one area.
M-Au Hey… I just had an idea. I’m
organizing the annual meeting for the
Real Estate Association this August, and
I’m sure everyone would like to hear you
speak about your career move.
W-Br I’d be happy to! Here’s my business
card -just let me know the details.

Question 62 through 64 refer to the

following conversation and coupon.
W-Br Excuse me, (62) l need to replace
the color ink in my printer, but I see only
black ink cartridges on the shelf. Do you have color cartridges?
M-Au (63) 0h, we just reorganized that part of the store. You’ll find the
color ink on the other side of the aisle. I’ll show you.
W-Br OK, great. And I brought this discount coupon with me. It’s valid
for Hinton printer cartridges too, right?
M-Au Yes, we accept those coupons. Just make sure you give it to the
cashier when you get to the checkout counter.

Question 65 through 67 referred to the

following conversation.
M-Cn Hi, Julie. How’s the recruitment project going? What progress
has been made in finding new employees?
W-Am Well, on Tuesday I met with department managers to talk about
what kinds of skills they’d like new team members to have. Now I’m
adding this information to the job descriptions and will be posting
them soon.
M-Cn Great. The sooner you can advertise the available positions, the
better. We’ve taken on so many new clients recently that we’ll need
more staff to complete all the work.
Question 68 through 70 referred to the
following conversation.
M-Au Hello, I’d like to register for this year’s
garden show. I think it’ll be a good way to
market my landscaping business.
W-Br I’m sure it will be! We have four types
of vendor booths. I suggest one of the “Elite”
locations.
M-Au Hmm, those are the most expensive,
right? But I will take one of the spots
directly across from the food court. I’m
guessing there’ll be a lot of foot traffic there.
Do I need to pay now?
W-Br Just a deposit. And I’ll give you an
information packet in case you have other
questions.

Question 71 through 73 refer to the following

announcement.
Hi, everyone. Today we have some urgent
business to attend to. I just received word
that Moon-Hee Lee will be making a visit to
our store tomorrow. For those of you who
don't know, Ms. Lee is our regional manager,
who oversees five stores in the area
including this one. Now, it's very important that we give her a good
impression, so I'm requesting that everyone stay a bit late today to
help get the store cleaned and organized. And, since you'll be working
extra hours today, you can each select a morning to take off next
week. Just let me know which day you choose to come in later, so I
can update the schedule.

Questions 74 through 76 referred to

the following message.
Thank you for calling skyride airlines.
All of our representatives are
currently assisting other customers. If
you're looking for flight departure and
arrival information, please visit our
website at skyrideairlines.com. For all
other inquiries, please stay on the
line. While you're waiting, we'd like to
tell you about one of our special
promotions. If you book a flight with
us during the month of February, we
will offer you a discounted price on
any future flight purchased within the
year. Thank you for holding. Someone
will assist you shortly.

Question 77 through 79 referred to

the following excerpt from a
meeting.
Let's talk about this year's financial goals. So. Sandala Rentals and
Wilmington Limited are still our biggest sources of income. And that's
great. But our other accounts are important too. They could bring in a
lot more money than they do now. And this is what I want to
emphasize. we have to get our smaller clients to sign on for bigger
advertising campaigns. That's where you come in. I'd like each of you
to tell me how much your clients paid for the advertisements we
created for them over the past year. I'll send out an e-mail with an
example so you can see exactly what information to include in your
report.

Questions 80 through 82 to refer to the

following speech.
Thank you, thank you... I feel truly
honored by this award for employee of
the year here at Flint and Gray Banking.
At the beginning of the year, I was asked
to develop a mobile application for our
account holders that would track their
bank activity and give them a summary
of their spending trends over time. After
ten months of trial and error, we are now
be able to release a fully functioning
application to our users. But I couldn't
have done it without my team of
programming specialists. They all did a
fabulous job. So for that, Please join me
in giving them a warm round of applause.
Come on up here, everyone.
Questions 83 through 85 refer to the following announcement.
Okay. before we start this shift, I have a request from our security
department. they'd like me to remind the managers in the kitchen,
bath, and flooring areas to perform a mandatory safety check by the
end of the day today. Please use the safety checklists provided by the
security office. The completed checklists should be received in room
455 by 6:00 PM today. let's do our best to keep our customers safe as
they shop for their building and home improvement needs in our store.
if you've got any questions about this, just give me a call anytime
during your shift.
Questions 86 through 88 referred to the
following announcement.
Good morning everyone. As you know,
Protonical has been looking for a new
marketing manager for some time now. I
am pleased to report that we finally found
the ideal person for this position. It's my
pleasure to introduce ms Shauna
Robinson to you. Before coming to
Protonical, ms Robinson worked in Japan
for 6 years as a sales manager at an
international electronics company. Under
her leadership, the company sales
doubled. We're confident that she'll do a
great job at our company as well. You're
all invited to lunch today at The Manners
at 12:00 so that you can introduce
yourselves to Ms. Robinson.

Questions 89 through 91 referred to the

following announcement.
Hi, everybody. Quick announcement
about this weekend. Our office building
will be undergoing some repairs
Saturday morning, and the electricity
will be off for about three hours. For any
of you planing to come in on Saturday,
power should be restored by one
o'clock. So you might want to wait until
later to come in, when everything's up and running. I'll notify you by e-
mail once the work's done.
Questions 92 through 94
w-Br: Hello, Priceway Grocery shoppers.
(92) lt’s our fifth anniversary, and we’re
celebrating with a special sale this week.
You’ll find savings on everything from
canned goods to fresh fruits and
vegetables. (93) And make sure you stop by
our bakery, where you can find our featured
item — fresh-
baked bread!
You won’t want
to miss it! (94) A
full list of
discounts for
this week is
available at the
doorway to the store.Thank you for being our loyal customers over the
past five years. We hope to continue serving you for many years to
come.

Questions 95 through 97:

Good morning and thanks for inviting me to
this board meeting. You asked me to find
ways for our company to become more
environmentally friendly, so here's what I
came up with. Here are four options for
desktop management software. After
business hours, when most computers are
not in use, these programs will
automatically turn off our computers,
saving costs and energy. All are compatible
with the hardware we use, and the projected savings are comparable
for all four software systems. However, only one has a system for
backing up data in an emergency. So that's the one I recommend.

Questions 98 through 100 refer to the

following excerpt from a meeting and
schedule.
Welcome to your first day at The
Harling Company! Your role in handling
customer inquires over the phone will
crucial to our sales. Here's your training
calendar... So, today, we'll get you set
up and we'll teach you the basics of the
job. Then, for the rest of the week you'll
be trained one-on-one by your manager.
You'll practice answering the phones
and receive feedback at the end of the
week on your interaction with the
customers. You'll really enjoy working
with your managers, you'll see... they're
great! Oh, and one more thing: the
company president wants to meet all of
you. So she organized a team lunch to
welcome you all.