Intercom Manual
Intercom Manual
As the app user manual is constantly being adapted to the further development of the app, it is not available in printed form. You can find the
always current version of the operating instructions at www.doorbird.com/support.
Additional information such as quickstart instructions, installation instructions for the device, videos and much more can also be found at
www.doorbird.com/support.
For simplicity reasons, we use the term “device” to refer to our “DoorBird Video Door Station” and “BirdGuard” products, and use the term
“mobile device” to refer to a smartphone or tablet.
Download
Download and open the "DoorBird" app from Bird Home Automation from the Apple App Store or Google Play Store.
Screens
We have worked towards making the App interface as simple and intuitive as possible. Thus, we’ve done away with many configurable settings
and buttons and have only made the most important functions configurable, as is the case with most common door entry phones. All of our
products are pre-configured to use the optimal settings for video, network transport protocols, compression, encryption, ports and much more.
There’s also no need to enter IP addresses or setup port forwarding etc., which not only makes our products simple to set up but also reliable to
use.
The screenshots are based on how our App is displayed on an iPhone running Apple’s iOS. There may be minor differences as to how this
appears on iPad and Android smartphones or tablets. Nevertheless, the descriptions and functions are identical across those platforms.
This manual was written with the iOS App in version V4.91.
Live Screen
This is the first screen that appears after opening the app. It is used to communicate with your visitor, open doors and/or switch relays
and smartlocks.
Connection strength
The bars (on the right) show the quality of the connection over the entire network route from the app to the device, i.e. over all
access points, routers, lines, etc. The connection quality simultaneously represents the data throughput and the latency of the
transmitted data.
Connection method
The symbol (house/cloud) indicates the type of connection between the app and video door station.
The house icon stands for a direct connection of the app to the device via LAN.
The cloud symbol stands for a connection of the app to the device via our highly secure cloud server over the Internet.
Live picture
The resolution, compression and number of frames per second depend on the strength of the connection as well as on the
connection method.
Light button
Press the middle button to switch on the infrared LED ring on the device. As soon as the infrared LED ring is active, the device
switches to night vision mode and only infrared light is detected by the image sensor. The image is then displayed without colors.
The light switches itself off again after a short time.
Answering/hanging-up button
Press the right button to start or end a audio connection.
Device list
All compatible devices associated with the app are displayed here. If an event has recently occurred, for example someone has rung
the device, you will also see this to the right of the device label.
Connection status
A green dot indicates that the app can establish a connection to the device. A red dot indicates that the app cannot reach the
device. Sometimes it can take a few seconds before the current status is displayed.
Main menu
Use these three points to navigate through the app and get to the following screens.
Live Screen
History
Settings
Under the menu item Settings you can link new devices to the app and get to the administration area.
History
This screen is used to navigate through the visitor history. 50 events are stored and are available in the history. The 51st event then
overwrites the first one according to the ring memory principle.
An image in the visitor history is created as soon as a visitor presses the doorbell button. Images cannot be deleted manually for
consistency and security reasons. If any data protection requirements apply, you can completely disable the history in the administration
area to ensure compliance.
Navigation
Click and swipe the small images to switch between events in the visitor history.
Navigation switch
Please click here to switch between ring events, motion events or video recordings. The latter requires an active Cloud Recording
Pro subscription and allows unlimited storage volume.
Cloud-Recording
You can find more information about Cloud-Recording on our website:
www.doorbird.com/cloud-recording
Settings
In this area all relevant settings are managed. You link users to your app and go to the Administration area to manage their access. You
can configure general app settings and also connect devices via our WiFi Setup . In addition, the News Blog and Product News sections
provide you with news from DoorBird, ranging from our products, new integrations and partnerships to trade fairs and events.
DEVICES
Add
Click on "Add" to link a new device to the app You will find the information on your Digital Passport. You can find more detailed
information under "- Add device".
Hands-free mode
Use this option to enable or disable the hands-free mode in the app. The hands-free mode is useful, for example, if you want to see
the visitor while you talk to them. We recommend to activate this feature if you use Bluetooth devices like headphones or speakers
with your mobile device.
App security
Tap here to lock the whole app or the settings area with a code or mobile device specific locks for unauthorized persons.
FURTHER FUNCTIONALITY
Administration
Click here to enter the administration area.
WiFi Setup
In this section you can set up a WiFi connection for your device. If you want to connect your device to the local WiFi, please follow
the step-by-step instructions for your device exactly and follow them to the last step.
News Blog
Here we inform you about news from DoorBird. You will find exciting news about our company, products, exhibitions and events,
integrations and partnerships.
Product News
New products that you can immediately order or pre-order from the DoorBird online shop will be announced in this section.
Information
Press this button to view general information about the app. You can also send us feedback via email ; it is possible to attach
diagnostic information of your DoorBird to your email.
Settings - Add device
On this screen you can manage all relevant settings for adding a new device. Additional settings are available when editing added
devices.
Save
Save your entries and settings with the Save button in the upper right area.
User
Enter your device’s username as given in the “DIGITAL PASSPORT” document in the QUICKSTART guide.
QR Code Scanner
If you have a QR Code (in the enclosed QUICKSTART manual the document "DIGITAL PASSPORT"), you can scan the data (user,
password) by clicking on the QR Code symbol instead of typing it in manually. To do this, you have to grant the app access to your
camera.
Password
Enter the password of your device here.
DEVICE (COMMENT)
Enter a device name here. You can choose it freely, e.g. "Lobby" or "Garden gate", also emojis can be used here.
Settings - Edit device
On this screen you can manage all relevant settings of the device within the app and adjust them to your individual needs. These
settings are in addition to those offered when you first added a device. The device must be online or on the same network as your mobile
device.
Save
Click "Save" to save the settings.
User
Here is the user of your device.
Password
Here is the password of your device.
DEVICE (COMMENT)
Tap here to edit the name comment of your device, which is displayed when you receive a push notification from the device.
PUSH NOTIFICATIONS
Please make sure for the following settings that the app is allowed to use push notifications in general (global settings in the
operating system or message center).
Note: If you have linked peripheral devices, such as our IP I/O door controller, to your device, then these devices are also displayed
here.
Doorbell
Enable this option to receive push notifications when someone has rung.
You can also change the ringtone here.
Motion
Enable this option to receive push notifications when the motion sensor has detected motion. Use the Administration area of the
app to check if the motion sensor is enabled in the device.
Here you can also change the ringtone.
Geofencing
Enable this option to specify an area where you want to receive push notifications from your DoorBird. You can set a radius
between 100m and 500m.
ADVANCED SETTINGS
Speaker device
This slider adjusts the volume output on the device speaker. The default value is 50%. The default value of 50% fits almost every
installation. Changing this value can quickly lead to overmodulation and/or incomprehensible language.
SECURITY
Confirm actions
Tap here to activate the "Confirm actions" function. Before each action you will then be asked if you want to perform the following
action.
Relay security
Activate relays here and secure them with a password. You can also use specific options by your mobile device such as Face ID
(iOS).
SMARTLOCKS
Tap here to add third-party smartlocks to the Door open menu on the Live screen. For a list of compatible Smartlocks, click here:
www.doorbird.com/connect
In addition, you can configure a custom URL here, e.g. to send an HTTP command to the home automation.
Name
The name entered here will then appear in the drop-down menu when you tap on the "Door opening button".
URL
An HTTP(S) call is triggered to the URL specified here as soon as the entry is tapped from the menu that appears when you tap the
"Door Open Button" in Live View.
Delete
Click here to delete the device from the app.
Search
Click on the magnifying glass to search for all devices in the local network (LAN/WiFi) to which your mobile device is connected.
The devices are determined using the Bonjour technology. This function is useful for support purposes, but is not relevant for
normal use.
Admin name
Enter the administrator user name of your device here.
QR-Code Scanner
If you have a QR code (see "DIGITAL PASSPORT" in the QUICKSTART guide), you can scan the data (administrator user name,
administrator password) by clicking on the icon and do not need to type in the data.
Admin password
Enter the administrator password of your device here.
Save login
If you activate this function, the login will be listed in "Saved Admin Logins" the next time you visit the site and can be used
directly, without having to enter the access/login credentials again.
Continue
Click "Continue" to go to the settings in the administration area.
By clicking on the corresponding device in the list, you can access the administration area without entering the user data again.
Administration - Settings
This section allows you to configure the settings of the device that apply to all users, as well as edit and delete the users of the device
and create new users. It also allows you to generate and manage schedules and accesses, add compatible DoorBird peripherals and
customise their settings according to your needs.
The device must be online or in the same network as your mobile device.
Note: The setting options differ depending on the device configuration. Settings that do not apply to the device are automatically
hidden, so the app images displayed here may differ from the images on your mobile device.
For example, the keypad settings are only displayed to devices with a keypad.
Save
Click "Save" to save the settings.
USER
In the area User you will see the list of all users present in the device.
The user < devicename >0000 is the administrator user name of the device. Users that can be assigned to use the device in the app
start from < devicename >0001.
Click on a user to edit it.
Note: For systems with several doorbells, the user must be assigned the corresponding button/code here. Users without
assignment appear red.
User - Add
Click on "Add" to add a user in the device and assign the respective key/code to the user. You can add as many users as you wish,
such as for your family members or employees. You can also delete a user at any time, e.g. if your employee's contract of
employment ends and he should no longer have access to the device.
Enter an email address of the owner of the device here. This is strongly recommended. This email address can be used to reset the
unit to factory defaults, for example, if you lose the administrator user and administrator password. The prerequisite for sending by
email is an email account already set up in the mobile device. The app will ask you to confirm your email address when saving.
DEVICE NAME
Enter the device name alias here, which will then be displayed in the list of saved administration logins.
Tap here to activate the free image history for motion and doorbell, which runs on our cloud server - under Storage duration you
can set when the data will be deleted automatically.
Clicking the information icon will take you to our website
www.doorbird.com/cloud-recording
Tap here to activate the additional video history (doorbell and motion - HD Video 720p) - under Storage duration it is possible to set
when the data will be deleted automatically. More info:
www.doorbird.com/cloud-recording
Under the item "Subscription" you can see the current status of your Cloud-Recording Pro subscription and can request a trial
version once.
3D MOTION SENSOR
Activate
Enable this option to enable the 3D motion sensor of your device. If the motion sensor is disabled, e.g. if required by the privacy
laws of the installation location, no user of the device can be notified by push notifications when motion is detected.
Settings
Tap to go to the 3D motion sensor settings, where you can configure spatial zones and set a schedule.
4D MOTION SENSOR
Activate
Enable this option to activate the 4D motion sensor of your device. If the motion sensor is disabled, e.g. if required by the privacy
laws of the installation location, no user of the device can be notified by push notifications when motion is detected.
In the model with display, this function is fixed by default. This is because this sensor is used to control the area detection with
which the display is activated when someone approaches the DoorBird.
Settings
Here you can set a pause between alarms (30s to 5min), a distance (~1 to ~10m), the direction of movement (Outgoing, Incoming,
Both) and a schedule. With this schedule you can determine on which days and at which time you receive a push notifications, a
relay is triggered or you receive a SIP call. For more information, see the menu item "Validation type/-schedule".
BUTTON CONFIGURATION
Settings
Click on "Settings" to get a list of all bell connections. Up to 18 ports can be configured. The buttons in the system are usually
connected from top to bottom.
You can give each connected (call)button an alias name and use the "Validation type/-schedule" item to create schedules for
notifications and actions.
History
Here you will find an overview of the last 30 ringing activities with date and time.
KEYPAD
The Keypad setting is available on D11x and D21x models with a permanently installed hardware keypad.
Settings
Tap here to assign ringing and access codes to the device. You can assign a name and a follow-up action and the corresponding
validity type (weekly schedule, date range, and one-time) for each code.
Further information can be found under the menu item "Validation type/-schedule".
It is not possible to assign the same code twice, but several actions can be performed.
Note: The entered code must be followed by "#" when entering it on the keypad.
History
Here you will find an overview of the last 30 codes entered with date and time.
Illumination
Tap here to toggle the keypad illumination between "Automatic", "Always on" and "Off".
Button sound
Activate or deactivate the keypad's key sound here.
FINGERPRINT READER
Fingerprint reader settings are available for D11x and D21x models with an installed hardware DoorBird fingerprint reader.
Settings
Tap here to assign and edit finterprints. You can give each fingerprint a name and a follow-up action and the corresponding validity
type (weekly schedule, date range, and one-time).
Further information can be found under the menu item "Validation type/-schedule".
Adding a new fingerprint is done in several steps, just follow the app's instructions.
History
Here you will find an overview of the last 60 scanned fingerprints with date and time.
The 125 KHZ RFID transponder is available for all devices of the D21x series.
Settings
Tap here to assign an RFID transponder to your device. To do so, first hold the transponder in front of the small black window below
the speaker to store the ID in the device. Only then can you select the transponder under "Add" and assign it a name and validation
type (weekly schedule, date range and one-time) with the corresponding actions. Added transponders can then be edited at any
time.
Further information can be found under the menu item "Validation type/-schedule".
History
Here you will find an overview of the last 30 access attempts via RFID within the last hour. Entries older than one hour are deleted.
FAVORITES
HTTP(S) Calls
Tap here to enter a URL and the corresponding name.
SIP Calls
Tap here to enter a SIP address and the corresponding name.
PERIPHERALS
In the Peripherals section you can manage settings of your peripherals, as well as add and remove peripherals. These devices are
available separately in our OnlineShop. Further information can be found here:
Settings
Tap here to add peripherals such as our Door Chime.
DOORBIRD CONNECT
SDDP (Control4)
Service for the cooperation with Control4 devices from OS3.
EXPERT SETTINGS
(1 of 3)
NTP server
Specify an NTP server (time server) here with which the device with which the device synchronizes itself for the current time. The
default server is "pool.ntp.org".
Relays
Tap here to assign an alias name to the relay and set the duration that the relay contact triggers when pressed in the live view.
Note: In "toggle" mode, the relay must be manually operated a second time to switch back.
Display
(D21x with Display Module)
In this sub-menu you can add welcoming texts to the display, set the font size and determine whether names or codes should be
displayed. You can also select the language of the display here, and in addition to English, German, French, Spanish, Italian and
Russian with the Custom option, you can add your own translations to all terms used in the display.
Info module
(D21x with Info Panel Module)
Tap here to switch the lighting of the info module between "Automatic", "Always on" and "Off". You can also switch the LEDs on and
off in the Live View.
EXPERT SETTINGS
(2 of 3)
Button LED
D10x/D11x series only. Select here whether the illumination of the LED bell push button should be switched off, automatic or always
on.
Button Sound
Select the sound that will be heard on the device itself when the visitor presses the bell button.
IR Light
Tap here to switch the IR LED settings between "Automatic" and "Off".
Image Sensor
Tap here to change the brightness and contrast of your door intercom.
(3 of 3)
System diagnostics volume
Set the volume for system diagnostic messages here.
SIP Settings
Tap here to enter the SIP settings. For details, see in additional entry "SIP Settings".
Module Ports
Here you will find an overview of connected modules.
Restart device
Tap here to restart your DoorBird. The restart will take about 120 seconds.
Administration - Validation type/-schedule
In different areas you have the possibility to choose whether you want to use a button, a code or an RFID transponder once, in a certain
date range or with a weekly schedule. All three setting options are explained below.
Code
Here you can store any 4-8 character code.
In name directory
When you activate this function, the name appears in the name directory on the display of your device.
Delete
Press this button to delete the code.
If actions are set, they are only executed once after triggering. After that they are not triggered anymore and must be reactivated
manually (e.g. for one-time codes for the KeyPad).
Is valid
Here you can activate the validity of your button, code or transponder or configure it later.
Actions
Select here whether an action is to be executed with favorites and/or relays. After its execution, the action is not triggered again
and would have to be reactivated (useful for a one-time code with the keypad, for example).
VALIDATION TYPE - DATE RANGE
Define the time frame in which actions for a certain code, transponder or button should be executed.
Actions
Select here whether an action should be switched with the help of a previously created favourite and/or a relay.
VALIDATION TYPE - WEEKLY SCHEDULE
Here you can activate (blue) or deactivate (white) the desired area by tapping and/or dragging the fields. On the left side you can
scroll down.
Select category
Tap at the top left to view the schedule for relays, an HTTP(S) call or a SIP call. HTTP(S) and SIP must first be entered in the
Favorites.
Range selection
Fill or empty the entire area by tapping the box in the upper right corner.
Select actions
Tap here to call up the weekly schedule for the desired relays or the desired favourite.
Please note that - at the moment - only one HTTP(S) and one SIP favorite are executable.
Administration - Edit User
Save
Press this button to save the settings.
User
Shows the user. As we put a great emphasis on secure products, user names cannot be freely edited; they are automatically
generated by the product.
Password
Shows the password.
Change password
Press this button to assign a new password. As we put a great emphasis on secure products, passwords cannot be freely created,
but are generated automatically by the product.
Name (Comment)
Enter a name alias for the device here. You can choose this name freely, e.g. "frontdoor". Umlauts and special characters cannot be
entered for reasons of compatibility.
Permissions
Tab here to grant permissions to a user such as history, motion sensor or API operators. If you disable "Always watch live", the user
can only see the live view if someone has recently pressed the bell button. They can also be granted access to the relays of the
DoorBird or the connected peripherals. For example, a user could be granted access to the street level gate but not to the front
door.
Assign doorbell
(Models: D11x and D21x)
For bell systems with several bell buttons or access codes, the individual user must be assigned the corresponding buttons/codes.
Delete
Press this button to delete the displayed user from the device. The user < devicename >0000 is the administrator user name and
cannot be deleted.
Administration - SIP Settings
Save
Save the settings you have made.
SIP enabled
Press this button to enable SIP functionality.
DTMF
Activate this function so that you can switch on the light with a PIN or open the door via relay.
Light PIN
Switch on the light by means of a pin via the input field on the phone. Always confirm the code on the phone with #.
Noise cancellation
Activate/deactivate noise reduction here. It is advised to test the connection quality during setup and check which setting is best
for you.
Add
Tap here to add new devices. Choose the appropriate device, and follow the instructions. You need the access data of the peripheral
device.
Device list
All additional peripheral devices assigned to the current device (e.g. the DoorBird IP Door Chime) are displayed here.
IP Video Indoor Station
This section explains the functions of the app around the DoorBird IP Video Indoor Station.
Save
Save the settings you have made.
Device properties
Here information about the peripheral device is listed.
Name
Name of the peripheral device.
Password
Password of your device.
Change password
Click here to generate a new password for the device.
Restart device
Tap here to restart the Indoor Station.
(1 of 4)
volume
Use this slider to set the volume of the ring tone at your indoor station. This does not affect the volume of the call.
PIN
You can use the PIN to prevent unauthorised access to your Indoor Station.
(2 of 4)
Storey call
If, for example, you have connected the doorbell of your apartment door to the Indoor Station, you can select a ringtone for each
storey call input here.
(3 of 4)
SIP call
If you have a SIP profile, you can select a ringtone here.
SIP Settings
Configure the SIP profile of your Indoor Station here. Details can be found under the additional menu item "SIP settings".
(4 of 4)
Display language
Click here to select the display language of the Indoor Station. In addition to German, English, French, Spanish and Russian are
currently available.
System of measurement
Click here to select the system of units you wish to use.
Time format
Choose from 12- and 24-hour format.
Timezone
Here you can select a time zone so that the correct time is automatically displayed on the Indoor Station.
Relays
Enter a name for the two inputs and/or set the mode, default position and duration individually for the three relays next to the
name.
Connected user
The user of the DoorBird door station linked to the Indoor Station is displayed here.
Icon
Click here to connect an icon, which is shown on the display of the Indoor Station, to the user.
Doorbell
To select a ring tone for the linked door station, click here.
Menu configuration
Here you can make settings to the menu configuration of your Indoor Station, this is explained in detail in the following.
Menu configuration (details)
The brightly highlighted top row is fixed by us, but you have the option to add additional tiles by clicking the + buttons in the lower
row.
By tapping, holding and dragging, you can change the arrangement and also delete them by dragging them onto the appearing
trash symbol.
The two hardware buttons ("Key" and "Favorites") can also be individually adapted to your system here.
Delete
Press this button to delete the device from the app.