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New Ioos Flow

The customer's order is on hold because one item, the paneer tikka, is out of stock, and the document introduces allowing customers to modify their orders when items run out of stock by selecting a replacement. It provides options to proceed with the remaining items and receive a refund for the unavailable item, or cancel the entire order if unsatisfied with the replacement options.

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smartboy31paras
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© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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10 views1 page

New Ioos Flow

The customer's order is on hold because one item, the paneer tikka, is out of stock, and the document introduces allowing customers to modify their orders when items run out of stock by selecting a replacement. It provides options to proceed with the remaining items and receive a refund for the unavailable item, or cancel the entire order if unsatisfied with the replacement options.

Uploaded by

smartboy31paras
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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10:09

Another Fine Day

Aw
Waiting
aitingfor resaction

your
your ponse

to proceed
Orders getting Order is currently on hold

canceled
because items 1 item in your order is unavailable

1 x Paneer tikka - ₹215

run out of stock? Select a replacement


Select
Previous
a replacement
billbill
Previous amount
amount will be
will be adjusted
adjusted in the
in the

order
order

Introducing an option to Muradabadi masala


chicken biryani
Muradabadi masala

let the customer modify chicken biryani


₹169 ADD

their orders when you go ₹169


Explore full menu
ADD

out of stock Explore full menu


Proceed with the remaining 2 items

Refund will be provided for the unavailable


items

Not satisfied with the options? Cancel order

10:09

Order related issues Order related issues


Another Fine Day

PREPARING 2:30 PM | 5 July PREPARING 2:30 PM | 5 July Aw


Waiting
aitingfor
your resaction

your ponse

ID 4857764423 Chaman Chug 10th order ID 4857764423 Chaman Chug 10th order to proceed

Paid | Paneer tikka, Butter Chicken Paid | Paneer tikka, Butter Chicken Order is currently on hold

Searching nearby delivery partners Searching nearby delivery partners

1 item in your order is unavailable


Call customer 1 x Paneer tikka - ₹215
Select an issue Select an issue
Rejecting order Select a replacement
I cannot fulfillRep
thleace item?
order I cannot fulfill the order
Previous bill amount will be adjusted in the
order
Yeah, sure
Check customer instructions for this order Check customer instructions forwtant
Do you to allow
his order
the customer to place
Place new order p
a re lacement order?
Muradabadi masala
chicken biryani
Delcan
You iveryspartner
till servnot
e threachasbl
e cu toemer! Delivery partner not reachable
₹169 ADD
Call the customer to suggest replacement for the item(s)
that are out of stock
This will encourage the customer to place a new
Explore full menu
order from you.

Proceed with the remaining 2 items

Refund will be provided for the unavailable


items

Allow only if you are immediately available to serve

Allow
Not satisfied with the options? Cancel order
Call customer Call customer Allow
Don’t allow

Another Fine Day 2

Call customer to settle Allow the customer to Customer will be notified


the order place a replacement order to place an alternate order

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