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    Gusti Bayu Firmansyah 2230022

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    Gusti Bayu
    The valet parking staff is responsible for parking guest vehicles. They take the car from the guest upon arrival and park it in the hotel parking area. When the guest is ready to depart, the valet retrieves the vehicle and brings it to the front of the hotel.

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    Gusti Bayu Firmansyah 2230022

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    The valet parking staff is responsible for parking guest vehicles. They take the car from the guest upon arrival and park it in the hotel parking area. When the guest is ready to depart, the valet retrieves the vehicle and brings it to the front of the hotel.

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    The valet parking staff is responsible for parking guest vehicles. They take the car from the guest upon arrival and park it in the hotel parking area. When the guest is ready to depart, the valet retrieves the vehicle and brings it to the front of the hotel.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    17 views2 pages

    Gusti Bayu Firmansyah 2230022

    Uploaded by

    Gusti Bayu
    The valet parking staff is responsible for parking guest vehicles. They take the car from the guest upon arrival and park it in the hotel parking area. When the guest is ready to depart, the valet retrieves the vehicle and brings it to the front of the hotel.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
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    Gusti Bayu Firmansyah 2230022

    Vocabulary

    1. Check in : the process whereby a person communicates with the airline that they intend to travel
    as planned. Expl : the guest checking in at 4 pm.
    2. Room attendance : room attendant is who works as part of the housekeeping team at a Hotel &
    other sectors. Their duties involve cleaning and sanitizing rooms, stairways, hallways, and guest
    areas. Expl : the room attendant are cleaning in suite room type.
    3. Continental breakfast : A continental breakfast is a light morning meal typically consisting of
    pastries and baked goods, fruits, toast, and coffee. Expl : today breakfast type is continental
    breakfast, served by buffet style
    4. Gratuity : gratuity is a tip that’s given by a customer in exchange for services. Expl : Most guest
    add a 15% gratuity to the bill for the waiter.
    5. Banquet hotel : A banquet room is a room in a hotel where large formal meals for many people
    can be held. Expl : the guest are booking for a half day banquet hotel service.
    6. Sequence of service : Sequence of service is the order in which service should be rendered to
    restaurant patrons to best meet the needs of patrons. Expl : she is practicing sequence of service
    greatly.
    7. Uniform service : The uniformed service department is to provide service to guests from the first
    second of arrival the hotel. Expl : the hotel has a uniform service department.
    8. Room service : a hotel service enabling guests to choose items of food and drink for delivery to
    their hotel room for consumption. Expl : there is 24 hour room service
    9. Reservation form : primarily used by reservation department or by the hotel sales team to write
    down the booking details over phone or when they go for a sales call on client site. Expl : the
    guests fill out reservations form
    10. Bell boy : A bellboy is a man or boy who works in a hotel, carrying bags or bringing things to the
    guests’ rooms. Expl : the bell boy carrying guest pets carefully to hotel pets center

    Grammar

    Q : What does a la carte mean?


    A : à la carte is the practice of ordering individual dishes from a menu in a restaurant, as opposed to
    table d’hôte, where a set menu is offered.
    Q : Where is the hotel basement located?

    A : The hotel basement is located on the ground floor of the hotel

    Q : When do guests usually check out?

    A : 2 pm. All over the world, every hotel can set its own check-in and check-out time, but the most
    common time is 12 pm for check-in and 2 pm for check-out.

    Q : How do you calculate service and tax?


    A : For example, if we have a room price component of Rp. 200,000,- then the price is subject to a 10%
    service charge, which is worth Rp. 20,000,- then the PB1 tax calculation is 10% x (room price + service
    charge) = 10% x (200,000+20,000 ) = IDR 22,000. The total paid by guests is = room price + service charge
    + tax = 200,000 + 20,000 + 22,000 = Rp. 242,000

    Q : Who is in charge of parking guest vehicles?

    A : valet parking staff

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