Region Job Description Job Holder

UAE Senior Medical Representative

Geographical Scope Job Title of line manager Job holder of line manager
UAE UAE Medical network Manager Ahmad Mallah
Valid from Nov-2021

i. Job Geographical Area

 Assigned HCPs & hosp list in assigned territory that will be communicated form
direct line manager. it can be changed based on business need

ii. Hierarchy Direct Reports:

 Reported directly to Naos UAE medical network Manager

iii. Mission and Scope:

Medical Representatives are the key link between the brand and the medical, pharmaceutical &
healthcare professionals. They understand their needs and recommend customized products &
treatments to support their objectives in achieving patients’ satisfaction. With their medical
knowledge and commercial sense, they develop the brand, achieve business growth by building and
maintaining strong relationships doctors, driving prescriptions, and identify new business
opportunities.

To promote Naos brands with medical practice in his assigned territories to elevate Naos market
share and ensure Naos products on top of mind of HCPs that will support reaching the agreed sales
target & growth on heathy way

 To maintain and increase Bioderma/ Naos presence within the HCPs in his territory and to
elevate Bioderma/ Naos share of voice through opening new channels with new customers
and improve our relationship with the HCPs
 Achieve the sales objective of Bioderma in his territory
 Follow the assigned KPIs & objectives for medical representative provided by the manager
 Support line manager tasks across UAE in “tender, reporting, projects, etc. “

iv. Key Stakeholder

 Medical Team, line manager, commercial manager, country head, KAMs, Marketing team,
SCE manager, HR, HCPs, pharmacist, Nurses, purchases managers & Alphamed sales team

v. Main responsibilities

A. Medical visit & activities

 Build and drive trustworthy working relationships with doctors by understanding their needs
and recommending customized products & treatments to support their objectives and achieve
patients satisfaction
 Achieve monthly sales targets for linked pharmacies and qualitative and quantitative
objectives set by the Manager
 Visit doctors (plastic surgeons, dermatologists, pediatrics, GPs) to introduce the brand with
medical detailing and provide supporting technical / scientific documentation to encourage
prescriptions
 Conduct round tables, conferences and events for doctors and pharmacists
 Monitor sell-out and brand activity through feedback from pharmacists and propose the right
action plan and commercial activities to improve outcomes
 Ensure a healthy stock level in pharmacies and accurate replenishment
 Monitor competitors and market activities to identify business gaps and opportunities- Find
new business opportunities and introduce the brand in new accounts in line with the brand
image and strategy
 Represent the brand at professional medical events to raise brand awareness and recruit new
consumers
 organising appointments and meetings with community- and hospital-based healthcare staff
 Identifying and establishing new business
 Negotiating contracts
 Responsible for the achievement of qualitative and quantitative sales objectives in a
specific territory, for product line(s) or account(s).
 Support line manager to follow & implement specific medical project
 Achieve his assigned territory overall sales objectives “target, growth, MS, etc. “
 Ensure achieving the required sales growth in core strategic SKUs
 Visit the assigned HCP in assigned territories with agreed frequency
 Support line manager identify & add the proper HCP that support company brands
 Detailing the defined medical company brands and key unique proposition to defined HCP
specialty following the medical strategic plan and focus
 Using needed skills to create demand for the brand through detailing the Product
knowledge, brand unique proposition using the Professional selling technique
 attending and organising trade exhibitions, conferences and meetings
 managing budgets
 reviewing sales performance
 Visits related pharmacies to collect the proper feedback to plan the Dr call efficiently
 Adhere to company communication strategic marketing campaigns
 Uses the available company resources efficiently as agreed “samples, DA, iPad, etc.”
 Build strong business relationship with HCP, key Purchaser & KOLs in his assigned accounts
 Well Represent company in scientific meeting and congress
 Conduct AV actions physically and or Virtually as planned
 Plan, participate and execute and PR activities if required by line manager with the
customers to build an excellent business relationship
 Events/ congress: inviting and sponsoring his HCPs to the international events or local events
that Naos is participating in
 Initiate and find business new opportunities and discover new accounts that will have
potential for Naos brand
 Regular exchange feedback about Naos brand and competitors to line manager and
marketing team
 Follow the DCC & HAAD code implementation and accessibility in his assigned accounts
 Ensure investigate and promote Naos brand in assigned tender & Gov. accounts
 Ensure proper effective launching and seeding newly medical SKUs as per company plan
 Regular analysis of the assigned accounts and proposes any corrective action if needed
 Liaise with the KAM regarding the stock management and sales orders to the related Direct
accounts
 Liaise with the BA regarding the Rx movement in the main outlet
 Ensure SKUs availability in assigned accounts and follow with both alphamed team, account
purchaser to ensure smooth stock flow inside the accounts
 Communicate and manage the expiry policy as per the company policy

B. Digital transformation

 Inviting the doctors to attend our dermatology webinars

 Participate in the NAOS online community as administration for Instagram and Facebook
pages
 Conduct regular virtual meeting with HCPs
 Support inviting and recommending HCP for the company MTE, live chat & Webinars
 Ensure sending the agreed WhatsApp marketing & brand messages to the pharmacist as per
plan
 Support prompting Naos digital projects “clinic, Naos care, Naos medical Kit subscription,
thank you heroes, etc. “

C. Operational Functions :

 Send weekly / Daily call reports for the manager demonstrating the details and the comment
of the visits
 Submit monthly plan on sales tracker on agreed time monthly
 Send Monthly SMART objectives for the manager demonstrating the action plan
 Supply the SFE core reports that reflect the efficiency coverage of his territory
 Attain the minimum needed log in hours for the E-learning program
 Properly Attend the team meeting that communicated form line manager or company
 Send the needed sales analysis reports on time
 Send monthly activity tracker
 Quarterly area sales analysis presentation demonstrating the sales outcomes from the
different outlets and the growth
 Biannual customer list double-axis segmentation and targeting analysis
 Attend and pass the quarterly quiz as planned with line manager and training department
 Support Line manager in consolidated team reports
 Support line manager in

D. Tender busines & Special medical projects

 Exploring & identifying the new tender business opportunities across UAE
 Regular visits to tender’s related HCPs and the key persons
 Following up the competitor actions, stocks, and situation to update the management
monthly
  Aligning with Alphamed tender team to assure the accessibility
 Follow the tender process and identify Naos related brand
 Negotiate and support in follow needed recommendation
 Try to negotiate and propose the winning prices
 Align and consolidate tasks that was delegated form line manager across team
 Support Line manager on yearly targeting and segmentation update

IV. Qualifications and Skills

A. Educational Background
- Pharmacist or medical background
- Very good in Office package
- Very good command speaking & writing of English,
- At least 5-year experiment as medical rep
- UAE experience
- Holding valid UAE driving license

B. Job Related Skills

C.
- Commercial awareness
- Key account management
- Medical Detailing Skills
- Scientific Knowledge
- Team collaboration and shared business objectives
- Sales skills
- Maturity
- Confidence
- Patience
- Strong interpersonal and communication skills
- Organisational skills
- Develop Customer centric business
- Basic leadership skills
- Can handle multitask efficiently
- Organized and committed personality
- Self-motivated personality
- Good selling and Negation skills
- Initiative personality
- Ability to learn and can cope easily with changes
- Very good time and territory managed
- Very good presentation skill
- Analytical personality
- Problem solving skills

V. Competencies

- Generosity
 - Driving change & Result
- Oenership & Accountability
- Team Spirit
- People Management
- Frankness & Fairness Spirit
- Innovation Spirit

VI. Salary & Benefits

 To be defined as per HR & company Policy

We offer you a challenging position in a dynamic international organization with enthusiastic and
motivated colleagues. Through your initiative, you will contribute to the future growth of NAOS.

While at NAOS, you’ll enjoy…

 The people. You will be surrounded by some of the most talented,

supportive, smart, and kind leaders and teams – people you can be proud to
work with.
 The product. Collaborators enjoy a product discount and receive free
product various times throughout the year.
 The education. NAOS heavily invests in training for our people – NAOS will
build a personalized career plan with you so you can achieve your
professional goals.

Company have the right to amend this JD based on any new strategics direction and/or changes in
company policy & structure