SIWES Technical Report

A TECHNICAL REPORT
STUDENT INDUSTRIAL WORK EXPERIENCE SCHEME (S.I.W.E.S)

UNDERTAKEN AT

ATHAQOFY GLOBAL SERVICES

101, BALE STREET, OLODI APAPA, LAGOS STATE.

BY

SIKIRU WASIU TOLANI

F/ND/21/3210129

PLACEMENT NUMBER: 826

DEPARTMENT OF COMPUTER SCIENCE

SCHOOL OF TECHNOLOGY

YABA COLLEGE OF TECHNOLOGY

YABA, LAGOS

INSTITUTE BASED SUPERVISOR

MR. LAWAL O.L

IN PARTIAL FULFILLMENT OF THE REQUIREMENTS FOR THE AWARD

OF NATIONAL DIPLOMA (ND) DEGREE IN COMPUTER SCIENCE.

FROM

FEBRUARY, 2023 - JUNE, 2023

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CERTIFICATION

This is to certify that I, SIKIRU WASIU TOLANI with matriculation

number F/ND/21/3210129 hereby undergo a four full month of Industrial Training
Programme at ATHAQOFY GLOBAL SERVICES, 101, Bale Street, Olodi
Apapa, Lagos State, NIGERIA.

MR. LAWAL O.L …………………….

SIWES SUPERVISOR Signature & Date

SIKIRU WASIU TOLANI ……………………..

Industrial Trainee Signature & Date

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DEDICATION

This report is dedicated to God Almighty for the grace He has given to me
towards the successful completion of my S.I.W.E.S program at ATHAQOFY
GLOBAL SERVICES.

I would also like to dedicate it to my parents and siblings for their love and
support and everyone else that contributed towards making my SIWES (Student
Industrial Work Experience Scheme) training.

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ACKNOWLEDGEMENT

My appreciation goes to the Industrial Training Fund (ITF) for their foresight
in putting this program in place and also to the School of Technology, Yaba College
of Technology for providing opportunity to engage on the training.

Many thanks to my supervisor, Mr. Salam Lawal for taking time to supervise
me during my training. I also express my profound gratitude to my (G.M) Lawal
Jamaldeen, the (HRM) Mr. Shafi Akinropo and all members of staff of
ATHAQOFY GLOBAL SERVICES who gave me training and making my stay
at ATHAQOFY GLOBAL SERVICES an exciting and blissful one. Also to my
parents and siblings thank you all for your moral and financial support.

I am deeply indebted to God Almighty, the giver of all wisdom, knowledge

and understanding without whom I would have achieved nothing at all.

Finally to my Institution based supervisor MR. LAWAL O.L for his support
and to my other friends and colleagues. Thank you all I am highly grateful.

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 SIWES Technical Report

ABSTRACT.

This Industrial training report presents the experience gained during my 3 months of
industrial training undertaken at Algorithm Ionic Tech.

This report is based on Travel ICT Services.

During this period, I acquired practical knowledge on Travel ICT Services, how to
use their booking platform and Software tools.

This report discusses the technical skills gained during the training period and
justifying the relevance of the scheme in equipping students and youths with needed
technical competence to thrive in the real world.

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TABLE OF CONTENTS

TITLE PAGE…………….………………..………………………………………………………….……………………….. 1
CERTIFICATION………………..……………………………………………………………………….……….……………2
DEDICATION……………………………….………………..………………………………………………………………..3
ACKNOWLEDGMENT………………………………………..……………………….……………………………………4
ABSTRACT……………………………………………………..……………………………………………………………….5

TABLE OF CONTENTS……..………………………………..…………..…………………………………….………….6
CHAPTER ONE……………………..………………………………………………..……………………………………….7

1.1 INTRODUCTION……………………………….………….…………………….……………………………………..7
1.2 BACKGROUND KNOWLEDGE………………………………..…………………………………………………..7

1.4 OBJECTIVES OF SIWES………………………………………………………….…………………………………..8

CHAPTER TWO…………………………………………………….………….……………………………………………..9
2.1 DESCRIPTION OF ESTABLISMENT OF ATTACHMENT………………….……………………………...9
2.2 LOCATION AND BRIEF HISTORY OF ESTABLISHMENT………………….……….…………………...9
2.3 OBJECTIVES OF ESTABLISHMENT…………….……………………………………………………….…….10
CHAPTER THREE…………….………………………………..…………………………………………………….…….11
3.1 ACTIVITIES PERFORMED DURING SIWES…………….…………………………………………….…….11
CHAPTER FOUR………………………………………………….………………………………………………………..13
4.1 EXPERIENCE GAINED…………………………………………………….………………………………………..13
CHAPTER FIVE…………………………………………………………………….………………………………………..14

5.1 RECOMMENDATION……………………….……………………….……………………………………………..15
5.2 PROBLEMS ENCOUNTERED…………………………..………….………..…………………………………..15
5.3 WAYS OF IMPROVEMENT………………………………………………….….………………………………..15
5.4 CONCLUSION………………………………………………….……………………………….……………………..15

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CHAPTER ONE

1.1 INTRODUCTION
The student industrial training is the training programme which forms part of
the academic standards in the various degree programmes for all Nigeria
Tertiary Institutions. It seeks to bridge the gap existing between technology
and other professional education programmes in Nigerian Tertiary
Institutions.

1.2 BACKGROUND
The student industrial work experience scheme (SIWES) was established in
1973/1974 session by Industrial Training Fund (ITF) to solve the problem of
lack of adequate practical skills preparatory for employment in industries by
Nigerian graduates of tertiary institutions.

The scheme exposes students to industry based skills necessary for a smooth
transition from the classroom to the world of work. It affords students of the
tertiary institutions the opportunity of being familiarized and expose to the
needed experience in handling machinery and equipment which are usually
not available in the educational institutions. Participation in SIWES has
become a necessary pre-condition for the award of Diploma and Degree
certificate in specific disciplines in most institutions of higher learning in the
country, in accordance with the education policy of government. Operators -
The ITF, the coordinating agencies (NUC, NCCE, NBTE), employers of labor
and the institutions.

The scheme was designed to expose students to industrial environment and

enable them to develop occupational competency so that they can readily
contribute their quota to national economic and technological development
after graduation. It also enables students acquire knowledge, skills and
experience to perform jobs in the respected fields.

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1.2 OBJECTIVES
The objectives of SIWES include:
 Provision of an avenue for student in institutions learning to acquire
industrial skills and prepare students for the industrial work situation
which they are likely to meet after graduation.
 Expose students to work methods and techniques in handling equipment
and machinery in their institutions.
 Provides students with an opportunity to apply their knowledge in real
work situation thereby bridging the gap between theory and practical.
 Enlist and strengthen employer’s involvement in the entire education
process and prepare students for employment in industry and commerce
(Information and Guideline for SIWES 2002).
 To help student access area of interest and suitability for their chosen
profession.
 To change the orientation of student towards labor market when seeking
for jobs

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CHAPTER TWO

2.1 DESCRIPTION OF ESTABLISMENT OF ATTACHMENT

ATHAQOFY GLOBAL SERVICES is a leading travel ICT services provider
specializing in innovative software solutions for the global travel industry. Their
advanced infrastructure and comprehensive range of services cater to diverse
clientele, including travel agencies, airlines, hotels, and other travel service
providers. With cutting-edge technology, ATHAQOFY facilitates seamless travel
bookings, customer management, and operational efficiency. Their expertise in
travel ICT services ensures enhanced travel experiences and customer satisfaction.

2.2 LOCATION AND BRIEF HISTORY OF ESTABLISHMENT

ATHAQOFY GLOBAL SERVICES, the establishment where I undertook my
attachment, is strategically located in a bustling metropolitan area known for its
vibrant travel industry. Situated in the heart of a major city, it benefits from excellent
connectivity and proximity to key travel service providers, making it a prime hub
for travel ICT services.

ATHAQOFY was founded over a decade ago with a vision to revolutionize the travel
industry through innovative ICT solutions. Since its inception, the establishment has
grown exponentially, becoming a trusted name in the field of travel technology.
ATHAQOFY's journey began as a small startup, driven by a passionate team of
industry experts who recognized the immense potential of technology in
streamlining travel operations and enhancing customer experiences.

Through continuous innovation and a customer-centric approach, ATHAQOFY

quickly established itself as a market leader. The establishment's commitment to
staying at the forefront of technology trends and industry advancements has fueled

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its growth and expansion. Today, ATHAQOFY serves a global client base, catering
to the evolving needs of travel agencies, airlines, hotels, and other travel service
providers worldwide.

Over the years, ATHAQOFY has earned a reputation for its cutting-edge software
solutions, robust infrastructure, and exceptional customer service. Their dedication
to excellence and a deep understanding of the travel industry have solidified their
position as a trusted partner in the digital transformation of travel businesses.

With a strong foundation built on expertise, reliability, and a passion for innovation,
ATHAQOFY continues to shape the future of travel ICT services, providing tailored
solutions that empower travel businesses to thrive in an increasingly competitive
landscape. ATHAQOFY GLOBAL SERVICES is located at 101, Bale Street,
Olodi Apapa, Lagos State.

2.3 OBJECTIVES OF ESTABLISHMENT

1. Innovation: Drive continuous innovation in travel ICT services to provide
cutting-edge solutions.
2. Seamless Travel Experiences: Enhance travel experiences through efficient and
personalized booking solutions.
3. Operational Efficiency: Optimize operations and automate processes for
improved efficiency.
4. Customer Satisfaction: Prioritize customer needs, delivering high-quality
service and tailored solutions.
5. Industry Collaboration: Foster partnerships and collaborate with travel industry
stakeholders for collective growth.
6. Security and Data Privacy: Ensure robust security measures and compliance to
protect customer data.
7. Global Reach and Impact: Expand global presence, driving digital
transformation in the travel industry.
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CHAPTER THREE

3.1 ACTIVITIES PERFORMED DURING MY SIWES TRAINING

1. Utilizing travel booking software to search and book flights, hotels, and rental
cars.
2. Managing customer databases, updating customer information, and assisting in
customer relationship management.
3. Assisting in troubleshooting IT issues and providing technical support to staff
members.
4. Participating in training sessions on cybersecurity policies and best practices for
data protection.
5. Shadowing experienced IT professionals to observe their daily tasks and gain
insights into the role.
6. Assisting in the development and execution of targeted marketing campaigns
using automation software.
7. Contributing to the optimization of website content and implementing search
engine optimization techniques.
8. Assisting in disaster recovery and business continuity planning exercises.
9. Exploring data analytics tools and techniques, analyzing customer data for
insights.
10. Participating in IT infrastructure management activities, including server
maintenance and network monitoring.
11. Assisting in the configuration and maintenance of email marketing software and
managing email campaigns.
12. Learning and applying project management principles and tools to manage tasks
and timelines.
13. Assisting in knowledge management activities, organizing and sharing
knowledge within the organization.

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14. Collaborating with the IT team to evaluate and implement new IT solutions and
technologies.
15. Conducting research on emerging technologies and their potential applications
in the travel industry.
16. Assisting in database management tasks, including data migration and
maintenance.
17. Participating in virtual meetings and collaborating with remote teams using
online collaboration tools.
18. Assisting in the development and testing of software applications and systems.
19. Implementing IT security measures and participating in IT audits and compliance
activities.
20. Contributing to the finalization of projects, preparing documentation, and
presenting project outcomes.

These activities provided me with practical experience and a comprehensive

understanding of various aspects of IT operations within the travel industry.

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CHAPTER 4

4.1 EXPERIENCE GAINED

During my SIWES training, I gained valuable experience in various aspects of

the travel ICT industry. The hands-on activities and exposure to real-world
scenarios provided me with practical skills and knowledge that will be
instrumental in my future career. Some of the key experiences gained include:

1. Proficiency in utilizing travel booking software and managing customer

databases.

2. Practical troubleshooting skills and the ability to provide technical support to

staff members.

3. Knowledge of cyber security policies and best practices for data protection.

4. Observing and learning from experienced IT professionals, gaining insights

into their daily tasks and responsibilities.

5. Contributing to target marketing campaigns and utilizing automation software.

6. Understanding website optimization techniques and implementing search
engine optimization strategies.
7. Participation in disaster recovery and business continuity planning exercises.

8. Analyzing customer data using data analytics tools to derive insights.

9. Familiarity with IT infrastructure management, including server maintenance
and network monitoring.

10. Hands-on experience in configuring and maintaining email marketing

software and managing email campaigns.
11. Application of project management principles and tools to effectively manage
tasks and timelines.

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12. Active involvement in knowledge management activities, organizing and

sharing knowledge within the organization.

13. Exposure to evaluating and implementing new IT solutions and technologies.

14. Researching emerging technologies and their potential applications in the

travel industry.
15. Involvement in database management tasks, including data migration and
maintenance.

16. Collaboration with remote teams through virtual meetings and online
collaboration tools.
17. Participation in the development and testing of software applications and
systems.

18. Understanding of IT security measures and involvement in IT audits and

compliance activities.

19. Finalizing projects, preparing documentation, and presenting project

outcomes.

These experiences have not only enhanced my technical skills but have also
developed my problem-solving, communication, and teamwork abilities. They
have provided me with a solid foundation to embark on a successful career in the
travel ICT industry.

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CHAPTER FIVE

5.1 RECOMMENDATION

ATHAQOFY GLOBAL SERVICES is highly recommended as a good

requirement for SIWES placement for upcoming students of Computer Science
because of Foster mentorship, expand exposure, promote collaboration, offer skill
enhancement opportunities, establish performance evaluation mechanisms, facilitate
networking, and encourage continuous feedback to optimize the learning experience
for SIWES trainees.

5.2 PROBLEMS ENCOUNTERED

Technical issues, time management, learning curve, communication barriers, and

resource limitations posed challenges during my SIWES training, which I tackled
with proactive problem-solving and adaptability.

5.3 WAYS OF IMPROVEMENT

Student industrial work experience scheme (SIWES) can be improved when schools
in agreement with the industries post student to various industries relevant to their
course of study.

5.4 CONCLUSION

The SIWES training program at ATHAQOFY GLOBAL SERVICES has provided

me with valuable practical knowledge and skills in the field of travel ICT services.
I have demonstrated dedication, adaptability, and a commitment to learning.
Despite challenges, I have grown both professionally and personally, gaining a
comprehensive understanding of the industry and enhancing my problem-solving
abilities. I am grateful for the mentorship received and believe that this experience
will serve as a strong foundation for my future career in the travel ICT services
sector.

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