Lafornation Techaaiogy Code 402 Class IN &X

PART B: Vocational Skills

Unit 1: ntroduction to IT-ITeS Industry
SESSION 1: Introduction
Exerclse

1. What is Information Technology? How does it help in enabling various business

services?

Information Technology (IT) encompasses 4 basic operations:

1. Creating information
2. Managing information
3. Storing information
4. Exchanging information.
IT includes all types of technology used to manage information, such as computer hardware
transter nformation.
technologY and varnous soiare Noderm hitsines
puters
networks, communication technology and information systems are essential parts of every business
today. Every business, large, medium or small, needs to invest in technology to compete. IT brings
a variety of benefits to a business, like automating most business operations, enhancing the
customer relations, developing a business a relationship with potential customers. This heips in
reducing costs, improving efficiency, maximising profit, minimising waste, providing better service
to customers, supporting better relationships with key partners, and allowing customers to better
guide the businesS,

2. What is BPO? List any of its 5 application areas.

Business Process Outsourcing (BPO) he services allow executing business operations througn
services as rrol a very useful role in optimising the business performance. The BPO industry is
highly organised and hence various kinds of jobs are outsourced in India. India has proven its
expertise in last many years by reducing costs with firm control on the quality of the service. Some
of the BP0 services are as follows:
1. Financial &Accounting Services
2. Taxation and Insura nce Services
3. E-Publishing and web Promotion
4. Legal Services and content Writing
5. Multimedia &Design Services
3. How is BPO different from BPM?
Business Process Outsoureing (BPO) services allow executing business operations through an
external service provider who is not the part of the business 8 m

BPM includes multinational companies, local ie Indian service providers and global inhouse centers.

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Inlormaion Techaakogy Code 402 Class IX A X

SESSION 2: IT Applications
Exercise

1. How has IT influenced our daily life and work place?

In our daily life, we use air conditioners, refrigerators, washing machines, microwave ovens and
man nnt taskappliances using so chedules andlist of enntacs in a eomnuter Comnteris therefore
er is, t
playing a vital role in our lives and we cannot imagine the world without computers.
In offices, computers and software applications help in accomplishing a wide variety of tasks more
effectively. In the industries, where attention to detail, speed, and efficiency are important, such as
assembly-line, autonmation is an essential need and has become common. Web services and Office
productivity applications form the basis of modern business.
2. How do computers help in managing a library?
Nowadays, many libraries are computerised. Each book has a bar code associated with it. This
makes r or tne bryo e dt isse andd return the book. Bach book in the
ecifie book. Li
library has a magnetie strip attached to it that is deactivated before the book can be borrowed.
3. Write a note on how T has impacted the education sector positively.
The students, teachers and educational administrators and every stakeholder in the education
sector has been benefitted by integration of IT in education.
ICT in the classroom: There are many ways in which the ICT is used for education in the classroom,
such as
1. E-learning classrooms with digital learning content
2. Smart-board presentations
3. Videos on science experiments and places difficult to reach like marine life, physiology of the
dy.
4. Image and video processing (creation and editing)
5. Desktop publishing of magazines and other documents:
6. Educational games and activities
7. Computer based learning through educational disks
8. Information search and analysis on the Internet.
Education anywhere anytime: Any student in India can access the NCERT books online
through the website www.epathshala.nic.in or mobile app. Apart from this there are a variety of
websites and mobile apps to access educational resources on any topic. You can also contact a
 The students, teachers and educational administrators and every stakeholder in the education
sector has been benefitted by integration of IT in education.
ICT in the classroom: There are many ways in which the 1CT is used for education in the classroom,
such as
1. E-learning classrooms with digital learning content
2. Smart-board presentations
3. Videos on science experiments and places difficult to reach like marine life, physiology of the
body, space etc.
4. Image and video processing (creation and editing)
5. Desktop publishing of magazines and other documents;
6. Educational games and activities
7. Computer based learning through educational disks
8. Information search and analysis on the Internet.
Education anywhere anytime: Any student in India can access the NCERT books online
through the website www.epathshala.nic.in or mobile app. Apart from this there are a variety of
websites and mobile apps to access educational resources on any topic. You can also contact
teacher/trainer via Internet to use WBT (Web-based Training). In this way education has reached
the far flung areas by reaens tlkasaleaching aid in schools to:
1. Use multimedia (pictures, animations, audio-visuals) to explain topics difficult to explain.
2. Make the lessons more engaging and interesting through interactive &animated presentations.
3.Organise lessons, lesson plans, worksheets etc. using the computer.
4. Collect and organise the information relevant to the subjects.
4. Writea brief note on LMS.
Learning Management Systems (LMS) are used by several institutions to train students and
enterprises to train their man power. A trainees can register themselves on the official website to
access LMS and can get many services from LMS. The student can be benefited by using LMS, as it
Eollu lo:
s anytime, anywhere and by using any device.
2. Submitaueries seeking clarity on any topi ttingreplies, submit comments through forums.
3. Take part in the co-curricular activities via video.
4

Information Technology Code 402 Clas IX & X

4. Monitoring the progress and academic performance (usually by parents through parent login).
5. D0scuss how T has revolutionized healthcare sector.
ICT has revolutonased e the health sector great deal. Patient Management Sub-System is used to
maintain esnital Management Module takes care if various
activities pertaining to hospital administration. The computerised machines are used for ECG, EEG,
Ultrasound and CT Scan. The variety of measuring instruments and surgical equipment are used to
monitor patients' conditions during complex surgery. Expert systems heip in diagnosis. Health care
manufacturing companies use computers to aid the production of diagnostic toois and instruments.
Laboratory and dispensaries are equipped with advanced computerised machines. They are used in
scanning and diagnosing different diseases.
6. What is E-Governance? How IT has realized the vision of E-Governance?

The government makes use of advanced communication technology and large-scale computer
applications Iodiotions thus e dieeveminee
.Digital rGove
Government and non-Governmental Organisations (NGOs). In addition to this, International
Governmnent Agencies use ICT applications to communicate and provide various services to the
people and is called as e-governance. There are various official web portals of the Government of
India for e-governance. There are various advantages of e-governance. The Income tax department,
sales tax department, preparations of voters list, preparation of PAN card makes use ofthe computer
system. Many government services are available online. Electricity bills can now be paid online. The
government uses electronic voting for elections, by replacing the traditional voting slip and ballot
box. People can enroll themselves in the electoral roll through the State Election Commission portal.
Computers are common-place in modern society, and tend to make previously laborious manual
tasks of data entry much simpler and quicker.

Assessment
What is the basic difference between IT and ITeS? Which 4 operations does IT
encompass?

Information Technology (IT) facilitates faster transmission of information in various fields catering
to our requirements. Based on IT is the Information Technology enabled Services (ITeS) sector
which has not only changed our impression as technology people on the international front but has
also contributed to our nation's economy significantly. In this session, we shall explore the
fundamentals of Information Technology (IT) and IT enabled Services (ITeS).
Information Technology (IT) encompasses 4 basic operations:
1. Creating information
2. Managing information
3. Storing information
4. Exchanging information.
2. How is data ifferent from information? Explain with an example.

Computers take data and instructions as input, process the data as per the instructions given and
produce the meaningful results as output. This output is information. Data refers to the facts or raw
material, which are processed to get the information. For example, Number of items sold, unsold
and returned in a shop is factual data of the stock in that shop. We can draw various conclusions out
of this data-set. This conciusion is information.

3S

taformation Technclogy Code 402 Class X & X

3 Explain ITeS.
Business services whose quality is improved by incorporating Information Technology in the
business systems are called IT enabled Services (ITeS). ITeS is also called web-enabled services or
Laformation Technckogy Code 402 Clas LX &N

3 Explain ITeS.
Business services whose quality is improved by incorporating Information Technology in the
business systems are called IT enabled Services (ITeS). ITeS is also called web-enabled services or
remote services that cover the entire operations which exploit Information Technology for
improving efficiency of an organisation. When business services are enabled, they provide a wide
range of career options that include opportunities in all enterprises and companies. Such
opportunities include call centres, payrolls, logistics management, revenue claims processing,
medical billing, coding, medical transeription, legal databases, back office operations, content
development, GIS (geographic information system), web services and HR services, etc. ITeS is
defined as outsourcing of processes that can be enabled with information technology and covers
diverse areas like finance, HR, administration, health care, telecommunication, manufacturing, ete.

4- What are BPO services? How are they different from BPM?
Business Process Outsourcing (BPO) services allow executing business operations through an
external service provider who is not the part of the business system. BPO also comes under IT
services as IT plays a very useful role in optimising the business performance. The BPO industry is
highly organised and hence various kinds of jobs are outsourced in India. India has proven its
expertise in last many years by reducing costs with firm control on the quality of the service.
BPO services are executed through an external service provider who is not the part of the business
system while BPM includes multinational companies, local ie Indian service providers and global
inhouse centers.

Discuss the advantages of BPO services.

BPO Service Industry is doing exceptionally well in India because of the following advantages:
1. BPO service providers in India invest in hi-tech hardware and software to deliver the best of
services. They follow quality checks to ensure error free and exceptional service.
2. Government of India is encouraging BPO Industry in India by providing necessary infrastructure
and logistical support.
3. BPO Industry in India is highly developed and capable of delivering numerous types of BPO
services in exceptional quality.

6. What isa BPM industry?

The onganisations within the IT-BPM industry ICompanies which have their
lneue
side India but onerate in multiple locations en Sonina Providers
headquarters outside
who have their headquartes in India while having offices at many international locations and
Global In-house Centers who cater to the needs of their parent company only and do not serve
external clients.

7. Discuss IT applications in certain major areas.

IT in education
Computers and Information Technology are extensively used in education for teaching-learning and
assessment. The software and hardware technology is used for creation and transmission of
information in various forms including still pictures, audio, video and animation to the learners.
The learning becomes easier and accessible through IT. A lot of teaching resources are available for
teachers to teach in a better way. Online assessment helps to assess the studernts without any bias.

Intormation Technckogy Code 402 Class LX &X

The students, teachers and educational administrators and every stakeholder in the education sector
has been benefitted by integration of IT in education.
IT in communication
Communication is used to convey messages and ideas, pictures, or speeches. Aperson who receives
this must understand clearly and correctly. Modern communication makes use of computer system,
handheld devices and communication network. We use computers for email, chatting, FTP, teinet
and video conferencing.
IT in banking
Modern banking systems run on computers. Every activity of bank is now online. The customer's
data and transactions are recorded by computers. Recurring deposits (e-RD), Fixed deposits (e-FD),
money transfers (NEFT, RTGS), etc,. are done using Internet. Capital market transactions, financial
analysis and related services are available in online platforms. Bank customers use Automated Teller
Machines (ATM) for cash deposits and withdrawal, or to view current balance.

8. What is the role of IT in education and medical field?

IT in Education
The students, teachers and educational administrators and every stakeholder in the education
sector has been benefitted by integration of IT in education.
ICT in Ssroom: There are many ways in which t Tis used for education in the classroom,
L. E-learning classrooms with digital learning content
2. Smart-board presentations
3. Videos on science experiments and places difficult to reach like marine life, physiology of the
body, space etc.
4. Image and video processing (ereation and editing)
5. Desktop publishing of magazines and other documents;
6. Educational games and activities
7. Computer based learning through educational disks
8. Information search and anaysis on the Internet.
Any student in India can access the NCERT books online through the website
www.epathshala.nic.in or mobile app. Apart from this there are a variety af websites and mobile
apps to access educational resources on any topic. You can also contact a teacher/trainer via Internet
to use WBT (Web-based Training). In this way education has reached the far flung areas by reaching
the unreached.
ICT is used mostly as a teaching aid in schools to:
1. Use multimedia (pictures, animations, audio-visuals) to explain topics difficuBt to explain.
 8. Information search and analysis on the Internet.
Any student in India can access the NCERT books online through the website
www.epathshala.nic.in or mobile app. Apart from this there are a variety of websites and mobile
apps to access educational resources on any topic. You can also contact a teacher/trainer via Internet
to use WBT (Web-based Training). In this way education has reached the far flung areas by reaching
the unreached.
ICT is used mostly as a teaching aid in schools to:
1. Use multimedia (pictures, animations, audio-visuals) to explain topics difficult to explain.
2. Make the lessons more engaging and interesting through interactive &animated presentations.
3.Organise lessons, lesson plans, worksheets ete. using the computer.
4. Collect and organise thei orma relevant to the subjects.
rT in Health Care (Medical Sector)
ICT has revolutionalised the health sector great deal. Patient Management Sub-System is used to
maintain and manage patients' records. Hospital Management Module takes care if various
activities pertaining to hospital administration. The computerised machines are used for ECG, EEG,
Ultrasound and CT Scan. The variety of measuring instruments and surgical equipment are used to
monitor patients' conditions during complex surgery. Expert systems help in diagnosis. Health care
manufacturing companies use computers to aid the production of diagnostic tools and instruments.
Laboratory and dispensaries are equipped with advanced computerised machines. They are used in
scanning and diagnosing different diseases.
Use of 1CT in diagnosis
With the advancement in computer hardware and software technology. various high-tech machines
are used in the diagnosis and treatment of critical diseases. Using expert system, diseases can be
37

Inforrnaion Techaclogy Code 402 Clas IX & X

diagnosed at the early stages and the patients can be given treatment accordingly. Some of these
machines are:
Computerised axial tomography Machine (CAT)
ECG-Electrocardiogram Machine
EEG (Electro-encephalography)
Blood Sugar Testing Machine
Blood Pressure Measuring Machine

9. How is LMS different from traditional way of training and learning?

Learning Management Systems (LMs) are used by several institutions to train students and
terprises to train their man
an power. LMS is different from traditional learning system in that, uses
can:
1. Follow lessons anytime, anywhere and by using any device.
2. Submit queries seeking clarity on any topic, getting replies, submit comments through forums.
3. Take part in the co-curricular activities via video.
4. Monitoring the progress and academic performance (usually by parents through parent login).
10. How do businesses and banks harness the power of IT?
IT in business
Computers are used in various business enterprises for various operations such as payroll
calculations, preparing budgeting, sales analysis, financial forecasting, managing inventory and
maintaining stocks. Transactions are done through the internet (e-commerce). IT failitates
marketing, customer visit, product browsing, shopping basket checkout, tax and shopping, receipt
and process order. E-commerce offers services pertaining to processing inventory management,
transactions, documentation, presentations, and gathering product information. Smart cards, such
as credit cards and debit cards are used in shops. These cards have a metallic strip on which the
user's Personal ldentification Number (PIN), and account number is stored and can be read when
it is passed through a special reader. Airlines use large-scale computer applications for their
reservations system, both in the airports and in central reservations call-centers. Other businesses
that have large-scale computing requirements are insurance claims systems and online banking.
which both have large numbers of users and operators interacting across a sophisticated system.
IT In banking
Modern banking systems run on computers. Every activity of bank is now online. The customer's
data and
r transactions are recorded by computers. Recurring deposits (e-RD), Fixed deposits (e-FD),
money transfers (NEFT, RTGS), etc,. are done using Internet. Capital market transactions, financial
analysis and related services are available in online platforms. Bank customers use Automated Teller
Machines (ATM) for cash deposits and withdrawal, or to view current balance.
11. Discuss the role of government in serving the masses using IT.

The government makes use of advanced communication technology and large-scale computer
applications in its daily operations thus encouraging G2C (Government to Customer) e-governance
practices. Digital India and e-governance initiative of Governmentof India are best examples of this.
Government and non-Governmental Organisations (NGOs). In addition to this, International
Government Agencies use 1CT applications to communicate and provide various services to the
people and is called as e-governance. There are various official web portals of the Government of
India for e-go
e-governance. There are various advantages of e-governance. The Incomesuseofthanment,
tax
on of
sales tax department, preparations of voters list, preparation of PAN card makes ecomputer
system. Many government services are available online. Electricity bills can now be paid online. The

Infarmution Techaakogy Code 402 Class IN & X

government uses electronic voting for elections, by replacing the traditional voting slip and ballot
box. People can enroll themseBves in the electoral roll through the State Election Commission portal.
Computers are common-place in modern society, and tend to make previously laborious manual
tasks of data entry much simpler and quicker.

12. Write a note on IT applications in general in our daily lives.

If we look around, we can observe the use of computer and Information Technology in various areas
such as homes, workplaces, in the modern service industries and in many other aspects our life.
Personally we use IT for entertainment or amusement like listening to music, watching videos, playing
games, doing office work and assignments, video chatting and exchanging messages, managing daily
plans, reading online books, paying utility blls, booking ticket for traveling, hotels, shows, conducting
 Computers are common-place in modern society, and tend to make previously laborious manual
tasks of data entry much simpler and quicker.

12 Write a note on IT applications in general in our daily lives.

If we look around, we can observe the use of computer and Information Technology in various areas
such as homes, workplaces, in the modern service industries and in many other aspects our life.
Personally we use IT for entertainment or amusement like listening to music, watching videos, playing
games, doing office work and assignments, video chatting and exchanging messages, managing daily
plans, reading online books, paying utility bills, booking ticket for traveling, hotels, shows, conducting
bank operations, etc. The various application areas are business, banking. insurance, education,
marketing, health care, engineering design, military,. communication, animation, research, agriculture
and government.
A personal computer (PC) or a laptop is used to work at home along with entertainment such as to do
household accounts, play games, surf the web, use e-mail, create music, and pursue a range of other
hobbies. They are also used to play games. It includes action games, role playing games, puzzles and
many more. A PC with a CDROM drive, sound card, and speakers can play audio CD. A computer can
be used from home to study
dy a wide range of online training courses. Computers and digital devices are
now used for online shopping and e-commerce.
In our daily life, we use air conditioners, refrigerators, washing machines, microwave ovens and many
other appliances using software. We can store and manage all the information about our important
tasks, appointments, schedules and list of contacts in a computer. Computer is, therefore, playing a
vital role in our lives and we cannot imnagine the world without computers.

Unit 2: Data Entry &Keyboarding Skills

SESSION 1to 5
Assessment

1. Describe the funetion of any three keys of a lkeyboard under following eategories.
a. Punctuation keys: Used to type punctuation marks. E.g. colon (:), single quotes and double
quotes.
b. Special keys: They perform some useful operations either alone or in combination with other
keys. E.g. Escape key is used to close or exit any pop-up or dialog box, Shift key is used to type
alphabets in upper case, Ctrl key is used in combination with letter Bto make text bald.
e. Navigation keys: These keys are used to move aeross adocument. E.g. arrow keys to move
cursor in corresponding four directions, page up and page down to seroll one page up or down,
home and end keys to bring the cursor to the beginning and end of the line respectively.
d. Command keys: Delete, backspace and insert keys are command keys used to remove text
and insert the text.

Inlormation Technakogy Code 402 Class IX &X

e. Function keys: These are 12 keys Fi to fu2 for certain specific functions such as F2 is mostly
used to edit text, F1 displays help, F5 runs programs in program editors or runs show in a
presentation software.
2. What are the uses of mouse buttons and its seroll wheel?
Left mouse button: Single click of this button is used to select items. Double click opens files or
runs programs. (Triple click selects whole paragraph.). Using left button, we can also click an item
to grab it and then move the mouse to move the item and finally release the button to drop the
item. This is called drag-drop.
Right mouse button: Its click displays shorteut menus or pop-up menus.
Scrollwheel: This wheel helps user seroll vertically (roll the wheel up and down) or horizontally
(press the wheel and move the mouse sideways) through the document.

SESSION 6 to 10

All exercises are practical oriented.