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The document is a survey from Bertam Resort in Penang, Malaysia thanking a guest for their stay and requesting feedback to help improve their services. It contains 12 multiple choice questions rating different aspects of the hotel such as staff friendliness, cleanliness, food quality, and likelihood to return. It ends by inviting any additional comments from the guest.

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mamafzf032023
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28 views2 pages

FORM

The document is a survey from Bertam Resort in Penang, Malaysia thanking a guest for their stay and requesting feedback to help improve their services. It contains 12 multiple choice questions rating different aspects of the hotel such as staff friendliness, cleanliness, food quality, and likelihood to return. It ends by inviting any additional comments from the guest.

Uploaded by

mamafzf032023
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Dear valued guest,

Encik Syarani Bin Akmal

Thank you for choosing to stay with us at BERTAM RESORT, PENANG. We are committed to providing
exceptional service and making sure that your experience with us is nothing but memorable.

To help us achieve this goal, we would be grateful if you could take a few minutes to complete our
hotel feedback survey. Your feedback will help us to better understand what we are doing well and
where we can improve.

1. Overall, how friendly were the hotel staff members?

A. Extremely friendly
B. Quite friendly
C. Moderately friendly
D. Slightly friendly

2. Overall, how professional were the hotel staff members?

A. Extremely professional
B. Quite professional
C. Moderately professional
D. Slightly professional

3. How quick was the check-in process?

A. Very easy
B. Easy
C. Neither easy nor difficult
D. Difficult

4. How clean was your room upon arrival?

A. Extremely clean
B. Quite clean
C. Moderately clean
D. Slightly clean

5. How well did the housekeeping staff clean your room?

A. Extremely well
B. Quite well
C. Moderately well
D. Slightly well

7. How helpful was the concierge throughout your stay?

A. Extremely helpful
B. Very helpful
C. Moderately helpful
D. Slightly helpful
8. How comfortable were your bed linens?

A. Extremely comfortable
B. Very comfortable
C. Moderately comfortable
D. Slightly comfortable

9. Overall, how quickly did the hotel staff respond to your requests?

A. Extremely quickly
B. Quite quickly
C. Moderately quickly
D. Slightly quickly

10. How convenient were the hours of the food service options at our hotel?

A. Extremely convenient
B. Quite convenient
C. Moderately convenient
D. Slightly convenient

11. How pleased were you with the quality of the food offered at our hotel?

A. Extremely pleased
B. Quite pleased
C. Moderately pleased
D. Slightly pleased

12. How likely are you to stay at our hotel again?

A. Extremely likely
B. Quite likely
C. Moderately likely
D. Slightly likely

13. Do you have any other comments, questions, or concerns?

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