‘unified, multi-model driver and configuration suite’

Software
Installation Manual

Rev. 3.9
 Contents

1. Software Overview.................................................................................................... 3
1.1 Windows Printer Driver..................................................................................................................3

1.2 Printer Utility....................................................................................................................................5

1.2.1 Starting the Printer Utility....................................................................................................................................5

1.2.2 Printer Utility Functions........................................................................................................................................6

2. Operating Environment..............................................................................................10
2.1 Operating System..........................................................................................................................10

2.2 Supported Functions (Interface / Emulation)..........................................................................10

3. Installation................................................................................................................14

4. Uninstallation...........................................................................................................18

5. Revision History.......................................................................................................21

Appendix 1. FVP10 Sample Sounds.............................................................................22

Appendix 2. Pairing with Bluetooth in Windows........................................................23

Appendix 3. How to Allow a program to communicate through Windows Firewall....28

Notice
 Reproduction of any part of this documentation is prohibited.
 The contents of this documentation are subject to change without notice.
 We can assume no responsibility for any results which may come out of the usage instructed in this documentation.
 All company and product names are trademarks or registered trademarks of their respective owners.
(https://www.star-m.jp/eng/trademarks.html)

Copyright 2010-2022 Star Micronics Co., Ltd.

 Installation Manual

1. Software Overview
StarPRNT Intelligence is a software package that supports multiple printer models. This software package
contains the Windows printer driver and a printer utility. To use the software package, follow the proce-
dure given in chapter 3, "Installation” and then turn the printer on.

1.1 Windows Printer Driver

The Windows printer driver is used when files are printed from Windows applications.

Windows Windows

Application Printer Driver

Install the Star Printer Software, and then connect a printer with a USB interface to the PC. The Plug and
Play feature will enable the Windows printer driver automatically.
To use the Windows printer driver when you are connecting to the printer through an interface other than
USB, install the driver from the Windows Printer Queue Management window of the printer utility.

When using the printer through the Windows printer driver, you can set options such as the paper type,
paper cut type, and logo print method by clicking Properties in the Windows Printer Queue Management
window of the printer utility.
For details about the printer driver, see the printer driver help.

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When using the printer through the Windows printer driver, you can set options such as the paper type,
paper cut type, and logo print method by clicking Properties in the Windows Printer Queue Management
window of the printer utility.
For details about the printer driver, see the printer driver help.

Starting the Printer Driver Help

❖ Keep unchecked
❖ Note:
Please DO NOT change following settings.
❖ Keep checked Changing settings may cause printing problems.

Default settings
“Print directly to the printer”: Unchecked
“Enable advanced printing features”: Checked

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 Installation Manual

1.2 Printer Utility

The printer utility is used to connect to the printer and to set various options.
It can be used in conjunction with the Windows printer driver, OPOS driver, and in numerous other envi-
ronments.
The printer utility is used over a specific “Connection” (each “Connection” has specific properties such as
the printer model and connection method). Depending on the specifications of the connection, the util-
ity functions that are displayed vary (see section 2.2, "Supported Functions").
For details on how to configure connections and on the utility functions, see the printer utility help.

1.2.1 Starting the Printer Utility

1 On the Windows taskbar, click 'Start', and then click 'Star Micronics' > 'Printer Utility StarPRNT' .
* Windows11: On the Windows taskbar, click ‘Start’, and then click > ‘All apps’ > ‘Star Micronics’ > ‘Printer
Utility StarPRNT’ .
❖ Windows 11

2 The 'User Account Control' dialog appeards. Click 'Yes'.

3 The printer utility window opens.

When you start the printer utility for the first time, the 'Printer Connection Wizard' appears. Specify set-
tings such as the printer model that you are using, the command emulation, and the interface to cre-
ate a connection. You will be able to use the printer utility functions through the connection that you
created.

Starting the Printer Utility Help Printer Connection Wizard

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 Installation Manual

1.2.2 Printer Utility Functions

 Utility Functions
Click a link in the list of utility functions to display
the properties of the corresponding function.
The printer utility is used over a specific connec-
tion (each connection has specific properties
such as the connection method).
Depending on the specifications of the connec-
tion, the utility functions that are displayed vary.

 Windows Printer Queue Management

Windows Printer Queue Management can be
used to create and manage the printer queues of
the Windows print spooler system.
To use the printer driver when you are connect-
ing to the printer through an interface other than
USB, install the Windows printer driver from this
function.

 Star Micronics Cloud

Register the device (printer queue or OPOS POS-
Printer device) using your registered Star Micron-
ics Cloud account.
Once you have registered the device, you can use
the service of uploading print data to the cloud
server and manage the registered device from
the Star Micronics Cloud dashboard.
To use this function with printer qeueu, set the
print mode to “Raster” from the Printer properties
in the printer driver.
This function is only available when the Printer
Emulation setting is configured to “Star Line
Mode”.
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 Installation Manual

 Printer Settings
You can change the printer settings (memory
switch settings) according to your needs.

What are memory switches ?

You can configure the basic settings of a printer and store
them in memory switches on the printer.

 Troubleshooting
You can check the operations of various printer
functions.

 OPOS
You can store, configure, and perform similar
tasks for OPOS POS printer devices and cash
drawer devices.

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 Installation Manual

 Logo Store
You can store logos (image data) in the printer's
memory.
By storing logo and other image data that is
printed frequently, you can expect increased
print throughput, because there is no need to
send the data every time you print.

 Text Search
You can set the text to search for and the opera-
tion that is performed when text is detected.
The Text Search function searches for the speci-
fied text in the print data. Upon the detection
of the text, the printer cuts the receipt and then
performs an operation that you have set. The
operations that you can set include printing lo-
gos and generating sounds (only for models that
support this feature).

 Sound Upload
You can store audio data (.wav files) in the print-
er’s memory.
The stored audio data can be used by the printer
driver and the Text Search and Audio Configura-
tion functions.

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 Installation Manual

 Audio Configuration
You can set the sounds that are generated when
events such as errors occur on the printer.

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 Installation Manual

2. Operating Environment
2.1 Operating System

This software supports the following operating systems.

 Microsoft Windows 11* 64bit (except IoT Enterprise)
 Microsoft Windows 10* 32bit/64bit (except Windows 10 Mobile and IoT Enterprise)
 Microsoft Windows 8.1* 32bit/64bit (except Windows RT)
 Microsoft Windows 7 32bit/64bit

*Limitation for Windows 11/ 10/ 8.1

∙ Printer using USB interface will not be appeared in [Device and Printer] if its power is off.
*Limitation for Windows 10/ 8.1
∙ Star original Printer Driver Function (e.g. Logo Setting) can not be changed from “Windows UI (Mod-
ern UI)”. However, once the setting of its function is changed from “Desktop UI”,these function can be
used on “Windows UI (Modern UI)” as well.
∙ Error status (e.g. Paper empty during printing) will not be shown in “Windows UI (Modern UI)”.

2.2 Supported Functions (Interface / Emulation)

The following tables indicate the utility functions that you can use for each combination of the different
interfaces and emulation modes. One table is given for each model.
This software uses TCP communication port 9100, TCP communication port 9101, UDP communication-
port 22222.

Star Line Mode Emulation ESC/POS Mode Emulation

FVP10 USB I/F

Printer
USB I/F
Vendor
Ethernet Parallel Serial Bluetooth
USB I/F
Printer
USB I/F
Vendor
Ethernet Parallel Serial Bluetooth
I/F I/F I/F I/F I/F I/F I/F I/F
Class Class Class Class

Printer Utility       -     
Windows Printer Queue
Management  ×     - × × × × ×

Star Micronics Cloud  ×     - × × × × ×

Printer Settings       -     

Troubleshooting       -     

OPOS       - × × × × ×

Logo Store       -     

Text Search       -     

Sound Upload       -     

Audio Configuration       -     

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 Installation Manual

Star Line Mode Emulation ESC/POS Mode Emulation

SP700 USB I/F

Printer
USB I/F
Vendor
Ethernet Parallel Serial Bluetooth
USB I/F
Printer
USB I/F
Vendor
Ethernet Parallel Serial Bluetooth
I/F I/F I/F I/F I/F I/F I/F I/F
Class Class Class Class

Printer Utility      * -     *
Windows Printer Queue
Management  ×    * - × × × × ×

Star Micronics Cloud - - - - - - - - - - - -

Printer Settings      * -     *

Troubleshooting      * -     *

OPOS      * - × × × × ×

Logo Store      * -     *

Text Search - - - - - - - - - - - -

Sound Upload - - - - - - - - - - - -

Audio Configuration - - - - - - - - - - - -
*SP742 only

Star Line Mode Emulation ESC/POS Mode Emulation

TSP650II USB I/F

Printer
USB I/F
Vendor
Ethernet Parallel Serial Bluetooth
USB I/F
Printer
USB I/F
Vendor
Ethernet Parallel Serial Bluetooth
I/F I/F * I/F I/F I/F I/F * I/F I/F
Class Class Class Class

Printer Utility       -     
Windows Printer Queue
Management  ×     - × × × × ×
Star Micronics Cloud  ×     - × × × × ×
Printer Settings       -     

Troubleshooting       -     

OPOS       - × × × × ×
Logo Store       -     

Text Search       -     

Sound Upload - - - - - - - - - - - -
Audio Configuration - - - - - - - - - - - -

* TSP650IISK model does not support parallel I/F.

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 Installation Manual

Star Line Mode Emulation ESC/POS Mode Emulation

TSP700II USB I/F

Printer
USB I/F
Vendor
Ethernet Parallel Serial Bluetooth
USB I/F
Printer
USB I/F
Vendor
Ethernet Parallel Serial Bluetooth
I/F I/F I/F I/F I/F I/F I/F I/F
Class Class Class Class

Printer Utility       -     
Windows Printer Queue
Management  ×     - × × × × ×
Star Micronics Cloud  ×     - × × × × ×
Printer Settings       -     

Troubleshooting       -     

OPOS       - × × × × ×
Logo Store       -     

Text Search - - - - - - - - - - - -
Sound Upload - - - - - - - - - - - -
Audio Configuration - - - - - - - - - - - -

Star Line Mode Emulation ESC/POS Mode Emulation Star Page Mode Emulation

TSP800II USB I/F

Printer
USB I/F
Vendor
Ethernet Parallel Serial Bluetooth
USB I/F
Printer
USB I/F
Vendor
Ethernet Parallel Serial Bluetooth
USB I/F
Printer
USB I/F
Vendor
Ethernet Parallel Serial Bluetooth
I/F I/F I/F I/F I/F I/F I/F I/F I/F I/F I/F I/F
Class Class Class Class Class Class

Printer Utility       -      -     
Windows Printer Queue
Management  ×     - × × × × × - × × × × ×
Star Micronics Cloud  ×     - × × × × × - × × × × ×
Printer Settings       -      -     

Troubleshooting       -      -     

OPOS       - × × × × × - × × × × ×
Logo Store       -      -     

Text Search - - - - - - - - - - - - - - - - - -
Sound Upload - - - - - - - - - - - - - - - - - -
Audio Configuration - - - - - - - - - - - - - - - - - -

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 Installation Manual

Star Line Mode Emulation ESC/POS Mode Emulation Star Page Mode Emulation

TUP500 USB I/F

Printer
USB I/F
Vendor
Ethernet Parallel Serial Bluetooth
USB I/F
Printer
USB I/F
Vendor
Ethernet Parallel Serial Bluetooth
USB I/F
Printer
USB I/F
Vendor
Ethernet Parallel Serial Bluetooth
I/F I/F I/F I/F I/F I/F I/F I/F I/F I/F I/F I/F
Class Class Class Class Class Class

Printer Utility      - -     - -     -
Windows Printer
Queue  ×    - - × × × × - - × × × × -
Management

Star Micronics
Cloud - - - - - - - - - - - - - - - - - -

Printer Settings      - -     - -     -

Troubleshooting      - -     - -     -

OPOS      - - × × × × - - × × × × -

Logo Store      - -     - -     -

Text Search - - - - - - - - - - - - - - - - - -

Sound Upload - - - - - - - - - - - - - - - - - -
Audio
Configuration - - - - - - - - - - - - - - - - - -

Star Line Mode Emulation ESC/POS Mode Emulation Star Page Mode Emulation

TUP900 USB I/F

Printer
USB I/F
Vendor
Ethernet Parallel Serial Bluetooth
USB I/F
Printer
USB I/F
Vendor
Ethernet Parallel Serial Bluetooth
USB I/F
Printer
USB I/F
Vendor
Ethernet Parallel Serial Bluetooth
I/F I/F I/F I/F I/F I/F I/F I/F I/F I/F I/F I/F
Class Class Class Class Class Class

Printer Utility   -   - -  -   - -  -   -
Windows Printer
Queue  × -   - - × - × × - - × - × × -
Management

Star Micronics
Cloud - - - - - - - - - - - - - - - - - -

Printer Settings   -   - -  -   - -  -   -

Troubleshooting   -   - -  -   - -  -   -

OPOS   -   - - × - × × - - × - × × -

Logo Store   -   - -  -   - -  -   -

Text Search - - - - - - - - - - - - - - - - - -

Sound Upload - - - - - - - - - - - - - - - - - -
Audio
Configuration - - - - - - - - - - - - - - - - - -

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 Installation Manual

3. Installation
If drivers or utility software or both other than StarPRNT Intelligence have previously been installed for
your printer, uninstall these drivers and utilities before you install this software.

Important:

∙ Administrator privilege is required to run the installation.

∙ Some of the features that you could use with previous drivers and utility software can-
not be used with this software. Before you replace the software that you are using,
refer to the release notes to confirm the features that are available with the new soft-
ware.
∙ If you are using TSP650, please use StarPRNT Intelligence 1.5.
∙ You cannot install multiple versions of StarPRNT Intelligence on the same host PC.

Note: If you are connecting to the printer by USB, carry out the instructions in chapter 3, “Installation,”
and then turn the printer on.

Follow the instructions below to install the software.

① Download Software package file ( <a> or <b> ) from Star’s website and save it.
*1

*1: https://www.star-m.jp/starprnt-wsw.html

Menu Name File Name

<a> StarPRNT Vx.x FULL 32/64-bit starprnt_vxxx.zip

<b> StarPRNT Vx.x Setup EXE File for Windows 32/64-bit Systems starprnt_vxxx_setup.exe

② When the saved file is <a>

Unzip the zip file, and execute “setup.exe” in the setup folder.

When the saved file is <b>

Execute “starprnt_vxxx_setup.exe”.

③ The ‘User Account Control’ dialog appears. Click ‘Yes’.

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 Installation Manual

④ Click ‘Next’.

⑤ The End-User License Agreement, an agreement for installing the software, appears. Read the agree-
ment. If you agree with the terms, select the 'I accept the terms in the License Agreement' check box,
and then click 'Next'.

⑥ Choose the setup type.

Click ‘Typical’ to install the all program features. Always select this option unless you have a specific
reason. Click 'Custom' to install only the program features that you will need.

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 Installation Manual

⑦ Click 'Install' to start the installation.

⑧ If the following confirmation dialog box appears, select the ‘Do not close applications. A reboot will be
required’ option, and then click ‘OK’.

⑨ When the software installation completes, the following window appears.

Click 'Finish' to close the wizard.

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 Installation Manual

⑩ If the following confirmation window appears, click ‘Yes’.

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 Installation Manual

4. Uninstallation
Follow the procedure below to uninstall the software.
1 Turn the printer power switch off.
2 On the Windows taskbar, click ‘Start’, and then click ‘Star Micronics’ > ‘Uninstall Printer Software Star-
PRNT’.
*Windows11: On the Windows taskbar, click ‘Start’, and then click ‘All apps’ > ‘Star Micronics’ > ‘Uninstall
Printer Software StarPRNT’.
❖ Windows 11

3 The ‘User Account Control’ dialog appears. Click ‘Yes’.

4 The following window appears. To continue, click 'Yes'.

5 If the following confirmation dialog box appears, select the ‘Do not close applications. A reboot will be
required’ option, and then click ‘OK’.

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 Installation Manual

6 If the following confirmation window appears, click 'OK'.

7 The uninstallation program starts and removes all the relevant software components.

8 If you are using the Star Micronics Cloud Services, execute the following file.

1) Open the folder of the software package you downloaded for installation.

2) Run the files “SMCSInformationCleanUpTool_StarPRNT.exe” in the folder path below as administrator.

starprnt_vx.x.x\
Windows\SMCSInformationCleanUpTool\SMCSInformationCleanUpTool_StarPRNT.exe

*1
❖ You can download the SMCS Clean Up Tool from Star’s website .
*1: https://www.star-m.jp/starprnt-wsw.html

Menu Name File Name

SMCS Clean Up Tool SMCSInformationCleanUpTool_StarPRNT_Vx_x_x.zip

Unzip all files.

Execute ”SMCSInformationCleanUpTool_StarPRNT.exe” as Administrator.

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 Installation Manual

3) The ‘User Account Control’ dialog appears. Click ‘Yes’.

4) The following window appears. To continue, click ‘OK’.

5) Click ‘OK’ to close the window.

❖ Note
After uninstalling the printer utility, the printer queue icon may remain in “Control Panel”-”Devices
and Printers”.
To delete it, right-click the printer queue icon and choose “Remove device” from the pull-down
menu to delete it.

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 Installation Manual

5. Revision History
Rev. No. Date of Revision Changes

Rev. 1.0 Mar . 2010 First edition.

Rev. 1.1 Jul . 2010 Add TSP700II / TSP650 / SP700 / SP500.

Rev. 1.3 Nov. 2011 Add support Linux, MacOS. Added Software Overview.

Rev. 1.4 Apr. 2012 Add TUP500 / TUP900.

Rev. 1.5 Oct. 2012 Add support Windows 8.

Add Support TSP650II. / TSP650 not supported. /

Rev. 2.0 Feb. 2013
Add Appendix 2. Pairing with Bluetooth in Windows

Rev. 2.1 Feb. 2014 Add support Windows 8.1.

Rev. 2.2 Apr. 2014 Add Bluetooth interface support to TSP700II, TSP800II and SP700.

Rev. 2.3 Jan. 2015 Add Bluetooth interface support to FVP10.

Add Star Cloud Services support to TSP650II / TSP700II / TSP800II / FVP10

Rev. 3.0 Sept. 2015
Add support Windows 10. Support end Windows Vista, XP.
Make the password changeable on the server for Star Micronics Cloud
Rev. 3.1 Oct. 2015
Services.
Star Cloud Services
Rev. 3.2 Jan. 2016 - Added support for 4 new languages.
French, German, Spanish, Portuguese
Star Cloud Services : Added the new function.
Rev. 3.3 Dec. 2016
Added support for Finnish..

Rev. 3.4 Apr. 2017 Supported software package Ver.3.4.

Rev. 3.5 Apr. 2018 Supported software package Ver.3.5.

Rev. 3.6 Jul. 2018 Added to print Star Cloud Services information.

Supported software package Ver.3.7. Add TSP650IISK.

Rev. 3.7 Jun. 2020
Support end Windows 8. Added a note of communication port.

Rev. 3.8 Dec. 2020 Supported software package Ver.3.7.2.

Supported software package Ver.3.8.

Rev. 3.9 Jan. 2022
Add support Windows 11. SP500 not supported.

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 Installation Manual

Appendix 1. FVP10 Sample Sounds

The following audio files are preinstalled in the FVP10.

Name of the
Sound No. Audio Message
Downloadable File
Sound 1 Welcome! SP_EN01.wav
Sound 2 Thank you! SP_EN02.wav
Sound 3 Order coming in. SP_EN03.wav
Sound 4 Drink Order coming in. SP_EN04.wav
Sound 5 Food Order coming in. SP_EN05.wav
Sound 6 Order has been cancelled. SP_EN06.wav
Sound 7 New order coming in. SP_EN07.wav
Sound 8 Order to go coming in. SP_EN08.wav
Sound 9 Print finished. SP_EN09.wav
Sound 10 Please take your receipt. SP_EN10.wav
Sound 11 Please come again. SP_EN11.wav
Sound 12 Please give your receipt to the operator. SP_EN12.wav
Sound 13 Now printing, please wait a moment. SP_EN13.wav
Sound 14 Please do not pull the paper until printing finishes. SP_EN14.wav
Sound 15 Thank you for visiting. SP_EN15.wav
Sound 16 Please take the number ticket. SP_EN16.wav
Sound 17 Please have a seat and wait a moment. SP_EN17.wav
Sound 18 Thank you for your purchase. SP_EN18.wav
Sound 19 Please wait here, we will guide you shortly. SP_EN19.wav

You can play back the preinstalled audio files by selecting the appropriate 'Sound No.' from various
functions such as the 'Audio Configuration Function' and 'Text Search Function' of the printer driver
and printer utility.
The preinstalled audio files are stored in the printer's user-data area. If you store new audio files by
using the printer utility's 'Sound Upload Function' or by sending commands directly to the printer,
all the preinstalled audio files will be cleared.

You can download the FVP10's preinstalled audio files from the following URL. You can use them
again by uploading the files that you want to use to the FVP10.

https://www.starmicronics.com/support/

The error-warning sounds in the printer are not cleared even if you upload new
audio files to the printer.

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Appendix 2. Pairing with Bluetooth in Windows

Follow the appropriate procedure.

❖ In Windows 10 / 11

1. Windows10: Open [Settings], select [Devices] - [Bluetooth & other devices].

Windows11: Open [Settings], select [Bluetooth & devices].

2. Turn Bluetooth On.

3. Select [Printers & scanners] - [Add a printer or scanner].

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4. Select the Bluetooth device name, and click or tap [Add a device].
If the Bluetooth device name was changed, then select the device name that it was changed to.

Checking the printer’s Bluetooth address

The Bluetooth address is listed on the test print sheet.
Please refer to the “Hardware Manual” for the test printing method.

5. When the device appears in “Printers & Scanners”,pairing is completed.

After a while, “Driver is unavailable” will be displayed, however, pairing is completed.

Star Micronics

The device name created here cannot be used for the destination specified when print-
ing from a Windows application. Create a separate printer queue refer to「 Windows
Printer Queue Management」.

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❖ In Windows 7 / 8.1

1. On the Control Panel, click “Devices and Printers”. And click “Add a Device”.

2. When the Pair with a wireless device window is displayed, set up the printer as instructed on the
screen*, and then click [Next].

* See the “Hardware Manual” for more information on operating the printer.

3. Select the Bluetooth device you want to add from the list of devices displayed, and then click [Next].
If multiple Bluetooth devices are found, you can right-click the printer, select [Properties], and then
check the Bluetooth address to specify the printer you want to pair.

Checking the printer’s Bluetooth address

The Bluetooth address is listed under ***Bluetooth Information*** on the test print sheet.
Please refer to the “Hardware Manual” for the test printing method.

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4. When pairing is complete, the printer is added to the Printers and Devices screen.

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5. To check the virtual COM port assigned by pairing the Bluetooth device, go to the Devices and Printers
screen, and then check the “Hardware” tab in Properties for the device that was added.

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Appendix 3. How to Allow a program to communicate through Windows Firewall

To set Ethernet settings, need to change “Allow a program through Windows Firewall”.
When the “Windows Security Alert” appears, change Firewall setting.
In case, “Windows Security Alert” screen do not appear, before executing Ethernet settings, follow the
instructions on next pages Appendix 3.1 to change Windows Firewall setting.

❖ Windows 7 / 8.1 / 10 / 11

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Appendix 3.1 Manual Setup for Windows Firewall

1 On the Control Panel, Click [System and Security].

2 Click [Allow an app through Windows Firewall] in [Windows Firewall].

3 Click [Change Settings].

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4 Click [Allow another app...].

5 Click [Browse...].

6 Select PrinterUtility.exe located in the following folder, and click [Open].

OS 32bit C:\Program Files\StarMicronics\PrinterSoftware\PrinterUtility.exe

OS 64bit C:\Program Files (x86)\StarMicronics\PrinterSoftware\PrinterUtility.exe

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7 Select “StarMicronics.PrinterUtility”, and click [Add].

8 Confirm StarMicronics.PrinterUtility, put a checkmark to the left of it, and click [OK].

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URL: https://www.starmicronics.com/support/