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    Module 1 - (Test) Managing For Organizations

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    Samuel Lau 刘恩得
    The document contains a 20 question multiple choice test on managing organizations. The test covers topics like disciplinary action, employee motivation, leadership styles, communication, problem solving, and reinforcement. It is presented as a class assessment for an executive bachelor's program in logistics, supply chain management, industrial engineering technology, or operations management.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd

    Module 1 - (Test) Managing For Organizations

    Uploaded by

    Samuel Lau 刘恩得
    15 views5 pages
    The document contains a 20 question multiple choice test on managing organizations. The test covers topics like disciplinary action, employee motivation, leadership styles, communication, problem solving, and reinforcement. It is presented as a class assessment for an executive bachelor's program in logistics, supply chain management, industrial engineering technology, or operations management.

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    Module 1 - (Test) Managing for Organizations

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    The document contains a 20 question multiple choice test on managing organizations. The test covers topics like disciplinary action, employee motivation, leadership styles, communication, problem solving, and reinforcement. It is presented as a class assessment for an executive bachelor's program in logistics, supply chain management, industrial engineering technology, or operations management.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    15 views5 pages

    Module 1 - (Test) Managing For Organizations

    Uploaded by

    Samuel Lau 刘恩得
    The document contains a 20 question multiple choice test on managing organizations. The test covers topics like disciplinary action, employee motivation, leadership styles, communication, problem solving, and reinforcement. It is presented as a class assessment for an executive bachelor's program in logistics, supply chain management, industrial engineering technology, or operations management.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 5

    NAME : ______________________________________ NRIC ________________________________

    Program : EXECUTIVE BACHELOR IN LOGISTICS AND SUPPLY CHAIN MANAGEMENT

    Module 1 – Managing for Organizations


    (Class Test) : Answer the following multiple choice questions. (20%)

    1. When taking disciplinary action, you should................

    a. argue with the employee


    b. allow employee to speak for the others involved
    c. make the disciplinary process as formal as possible
    d. enforce policies and rules with consistency

    2. Which of the following three factors affect an employee’s motivation?

    a. Attitude, interests and needs


    b. Attitude, interests and salary
    c. Attitude, interests and working conditions
    d. Attitude, needs and salary

    3. Managers are judged by:

    a. What they get others to do


    b. Their personality
    c. What they do
    d. How fast they work

    4. The process or activity of optimally utilizing human resources to achieve predetermined


    goals and objectives in the most efficient and effective way possible is:
    a. directing
    b. controlling
    c. planning
    d. organizing

    5. Which of these organizational structures has a well-defined hierarchy where top-


    level managers make most of the decisions?

    a. hierarchal
    b. formalised
    c. flat
    d. mechanistic
    Managing for Organizations 1
    6. Which of the following will help motivate employees?

    a. Compromise on poor performance


    b. Ask for performance and set standards
    c. Use positive reinforcement, and generalize it
    d. Use the same methods of reinforcement for everyone

    7. Which statement about power is true?

    a. Authority gives power


    b. Power can be delegated
    c. Power must be earned
    d. Power is given through the legitimacy of the position

    8. Which style of leadership asks for subordinates input, using them to reinforce their
    position on how the task should be done, and the methods to be used?

    a. Autocratic
    b. Delegating
    c. Relationship
    d. Task

    9. When solving a group conflict, you should:

    a. Establish a winner and loser group


    b. Resolve it in such a way that there is no apparent winner or loser
    c. Smooth over the problem, hope it will go away with time
    d. Support the position with the most people involved

    10. Which statement is true?

    a. A manager’s status within the organization does not influence communication


    with subordinates
    b. In a well operated organization, communication always flows upward
    c. The manager/subordinate status does not have any influence on communications
    between the two parties
    d. People prefer, most of the time, to communicate with the higher status level
    positions

    11. Which of the following is NOT a rule for effective listening?

    a. Do not anticipate what the employee will say


    b. Do not fake attention
    c. Try to retain everything the employee is saying
    d. Listen without evaluating
    Managing for Organizations 2
    12. When resolving problems between two employees, the manager should:

    a. Base all decisions on the employees’ attitudes


    b. Remember that differences exist between employees’ personalities
    c. Make your decision based on the employees’ behavior
    d. Stall for time, because time fixes everything

    13. Before you can solve a problem you must:


    a. define the problem
    b. decide to use group or individual decision
    c. establish objectives
    d. align your favour to a particular person

    14. The process of setting goals and establishing guidelines for meeting the staff is
    called:
    a. Planning
    b. Supervising
    c. Evaluating
    d. Managing

    15. Organization establishes relationship between.............

    a. People, work and resources


    b. Customer, work and resources
    c. People, work and management
    d. Customer, work and management

    16. Policy formulation is the function of.................

    a. top level management


    b. middle level management
    c. operational management
    d. all of the above

    17. A network of social relationship that arise spontaneously due to the


    interaction at work is called..................

    a. formal organisation
    b. informal organisation
    Managing for Organizations 3
    c. decentralisation
    d. delegation

    18. For delegation to be effective it is essential that responsibility be


    accompanied with necessary...................

    a. authority
    b. manpower
    c. incentives
    d. promotion

    19. Grapevine is

    a. formal communication
    b. barrier to communication
    c. lateral communication
    d. informal communication
    20. Which of these statements best describes the concept of reinforcement?

    a. Rewards are negative reinforcements.


    b. Punishment and reward are both reinforcements.
    c. Punishment cannot be a reinforcement.
    d. Punishment can never be fair.

    Managing for Organizations 4


    Program : EXECUTIVE BACHELOR IN INDUSTRIAL ENGINEERING TECHNOLOGY (EBA) /
    EXECUTIVE BACHELOR IN OPERATIONS MANAGEMENT (EBB)
    Module 1 – Managing for Organizations
    (Class Test) : Answer the following multiple choice questions. (20%)

    Suggested Answer

    1. D
    2. A
    3. A
    4. D
    5. A
    6. B
    7. C
    8. D
    9. B
    10. D

    Managing for Organizations 5

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