Unit -1 communication skills

A. Objective type questions:

1. Which of the following is NOT an element of communication within the communication
process cycle?
(a) Channel (b) Receiver (c) Sender (d) T ime

2. You need to apply for leave at work? Which method of communication will you use?

(a) e -mail (b) Poster (c)

(d) Blog

3. By which action can senders send their messages?

(a) Gestures (b) Speaking (c) R eading (d) Writing

4. Which of the following is an example of oral communication?

(a) Newspapers (b) Letters (c) P hone call (d) e-mail

5. What are the types of words we should use for verbal communication?

(a) Acronyms (b) S imple (c) Technical (d) Jargons

6. Which of these is a positive (good) facial expression?

(a) Frowning while concentrating (b) M aintaining eye contact

(c) Smiling continuously (d) Rolling up your eyes

7. What does an upright (straight) body posture convey or show?

(a) Pride (b) Professional (c) C onfidence (d) Humility

8. Which of these is NOT an appropriate non-verbal communication at work?
(a) K eeping hands in pockets while talking (b) Talking at moderate speed

(c) Sitting straight (d) Tilting head a bit to listen

9. Which of the following statement is true about communication?

(a) 50% of our communication is non-verbal

(b) 20% communication is done using body movements, face, arms, etc.

(c) 5% communication is done using voice, tone, pauses, etc.

(d) 7 % communication is done using words

10. Which of these are examples of positive feedback?

(a) Excellent, your work has improved. (b) I noticed your dedication towards the project.
(c) You are always doing it the wrong way. (d) A ll of the above

11. Which of these are examples of negative feedback?

(a) I hate to tell you this but your drawing skill is poor. (b) You can surely improve your
drawing.

(c) These are good drawings but you can do better. (d) None of the above

12. Which of the following are effective components of good feedback?

(a) Detailed and time consuming (b) D irect and honest

(c) S pecific (d) Opinion-based

B and C both answers

13.Which of these is NOT a common communication barrier?

(a) Linguistic barrier (b) Interpersonal barrier

(c) F inancial barrier (d) Organisational barrier

14. In which of the following, the underlined word is an adjective?

(a) R adha has a red dress. (b) I can speak French.

(c) T he Girl on the Train is a best-seller. (d) Abdul can swim fast.

A and C both answers

15.Which of these sentences is capitalised correctly?

(a) Ravi and i are going to the movies. (b) Salim is visiting India in July.

(c) T he tiger is a Strong animal. (d) S he is arriving on Monday

16. Which of these sentences are punctuated correctly?

(a) When is the party. (b) I had bread omelette and a Banana for breakfast?

(c) I am so excited about my first foreign trip, (d) T his is Abdul’s notebook.

17. In which of these sentences can you find an adverb?

(a) D ivya drinks milk every day. (b) Sanjay gifted me a new pen.

(c) I opened the door lock. (d) Sita is 5-feet tall.

18.Identify the indirect object in the sentence, ‘The band played music for the audience.’

(a) The band (b) played (c) music (d) a udience

19. Which of these is an imperative sentence?

(a) Switch off the fan. (b) Sheila has gone to the market.
(c) Where are my pen colours? (d) O h no! I missed my flight.

20.Which of these sentences is in active voice?

(a) A movie is being watched by them. (b) The car was repaired by Raju.

(c) H e is reading a book. (d) The thief was being chased by a policeman

B. Subjective questions

1. List the different types of verbal communication. Include examples for

each verbal communication type.
Ans. The table illustrates the different types of verbal communication:

2. What do you mean by feedback?

Ans. Feedback is the final component and one of the most important factors in the process of
communication since it is defined as the response given by the receiver to the sender.

3.. Write down the common communication barriers you may come across when you move to
a new city or country.
 Ans. The common communication barriers a person may come across when the move to a new
city or country are:
P hysical Barriers: Physical barriers are the environmental and natural conditions that act as a
barrier in communication. For example, text messages are often less effective than face-to-face
communication.
L inguistic Barriers: The inability to communicate using a language is known as language barrier
to communication. Language barriers are the most common communication barriers, it leads to
misunderstandings and misinterpretations of the message. For example slang, professional jargon.
I nterpersonal Barriers: Barriers to interpersonal communication occur when the sender’s
message is received differently from how it was intended. It is also very difficult to communicate
with someone who is not willing to talk or express their feelings and views.
O rganisational Barriers: Organisations are designed on the basis of formal hierarchical
structures that follow performance standards, rules and regulations, procedures, policies,
behavioural norms, etc. Superior-subordinate relationships in a formal organisational structure can
be a barrier to the free flow of communication.
C ultural Barriers: Cultural barriers is when people of different cultures are unable to understand
each other’s customs, resulting in inconveniences and difficulties. People sometimes make
stereotypical assumptions about others based on their cultural background, this leads to a
difference in opinions and can be a major barrier to effective communication.

4. Write two sentences of each type of sentence — statement, question, exclamatory and
order.
Ans. The two sentences of each type of sentence are:
Statement

1) Blue is my favourite colour.

2) The farewell party begins in two hours.
Question

1) Do you want tea or coffee?

2) Is it raining?
Exclamatory

1) This is the best day of my life!

2) Oh, my goodness, we won!
Order

1) Please lower your voice.

2) Respond immediately.

5. 7 C s of effective communication:
1. Clear: The message should be clear and easily understandable to the recipient. The purpose of the
communication should be clear to sender then only the receiver will be sure about it. The message
should emphasize on a single goal at a time and shall not cover several ideas in a single sentence.
2. Correct: The message should be correct, i.e. a correct language should be used, and the sender
must ensure that there is no grammatical and spelling mistakes. Also, the message should be exact
and well-timed. The correct messages have a greater impact on the receiver and at the same time,
the morale of the sender increases with the accurate message.
3. Complete: The message should be complete, i.e. it must include all the relevant information as
required by the intended audience. The complete information gives answers to all the questions of the
receivers and helps in better decision-making by the recipient.
4. Concrete: The communication should be concrete, which means the message should be clear and
particularly such that no room for misinterpretation is left. All the facts and figures should be clearly
mentioned in a message so as to substantiate to whatever the sender is saying.
5. Concise: The message should be precise and to the point. The sender should avoid the lengthy
sentences and try to convey the subject matter in the least possible words. The short and brief
message is more comprehensive and helps in retaining the receiver’s attention.
6. Consideration: The sender must take into consideration the receiver’s opinions, knowledge, mindset,
background, etc. in order to have an effective communication. In order to communicate, the sender
must relate to the target recipient and be involved.
7. Courteous: It implies that the sender must take into consideration both the feelings and viewpoints of
the receiver such that the message is positive and focused at the audience. The message should not
be biased and must include the terms that show respect for the recipient.