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SAP Field S M

The document outlines the course content for an SAP Field Service Management (FSM) training course. The 12 units cover topics such as master data management, administration, planning and dispatching, mobile field service, smart forms, business rules, analytics and reporting, crowd service, customer self service, and integrations. Hands-on exercises are included in several of the units to help students learn the functionalities of SAP FSM.

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Ravi Ranjan
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137 views5 pages

SAP Field S M

The document outlines the course content for an SAP Field Service Management (FSM) training course. The 12 units cover topics such as master data management, administration, planning and dispatching, mobile field service, smart forms, business rules, analytics and reporting, crowd service, customer self service, and integrations. Hands-on exercises are included in several of the units to help students learn the functionalities of SAP FSM.

Uploaded by

Ravi Ranjan
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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SAP SAP Field

Service
Management - FSM

Course Content

[email protected] 9810306956
Course Content – SAP Field Service Management (FSM)

Unit 1: Introduction to SAP Field Service Management


• How SAP Field Service Management fits into SAP Service Cloud
• Solution overview
• SAP Field Service Management functionalities
• Architecture

Unit 2: Master data management /DTO


• Data Models and APIs
• User Types and Cloud Accounts
• Business Objects
• Data loader and Data exporter
• Data object management
• Hands-On Exercise

Unit 3: Administration
• Account and Company settings
• User Groups
• Service Workflow configuration
• Custom translations
• Query API
• Instructor Demo
• Hands-On Exercise

Unit 4: Planning & Dispatching


• Overview
• Service call lifecycle
• Create and assign a service call
• Release scenarios
• Workflow steps

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• Reservation types
• Map
• Using skills and filters
• Instructor Demo
• Hands-On Exercise

Unit 5: Mobile Field Service


• Overview
• Mobile service workflow
• Create new assignment on mobile (Service Call, Activity)
• Reserved materials.
• Record time (effort)
• Expenses & materials
• Activity feedback
• Checkout
• Offline considerations
• Instructor Demo
• Hands-On Exercise

Unit 6: Smartforms
• Overview and features
• Smartform templates and designer
• Elements
• Smartforms in mobile application
• Instructor Demo
• Hands-On Exercise

Unit 7: Business Rules


• What are Business Rules used for?
• Where to find Business Rules?
• Business Rule Configuration
• Validating and Executing a Business Rule

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• Instructor Demo
• Hands-On Exercise

Unit 8: Analytics & reports


• Overview
• Business reports via Dashboards
• Cloud reporting
• Integration with SAP Analytics Cloud
• Instructor Demo
• Hands-On Exercise

Unit 9: Crowd Service


• Overview & Disambiguating Multi-tenant and Single tenant
• Crowd Service Architecture
• Partner Portal
• Is your use case suited for Crowd Service?
• The crowd service workforce

Unit 10: Customer Self Service


• Self-service functionality
• Self Service web application
• The admin portal
• Configuration, set up and Branding
• Interactive Demo

Unit 11: Integrations


• Overview of supported integration scenarios
• End to end process with integration points
• Master data, Ticket and Items integration

[email protected] 9810306956
Unit 12: Student Appendix – Learning Resources and Glossary
• Links to useful SAP Field Service Management portals, help, documentation and
enablement platforms

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