For internal use only

Daikin On Site, Quick Guide

Daikin On Site, Quick Guide :

On the following pages you find a first level of information required from Daikin affiliates to set the
connections. As Daikin On Site is currently in fieldtest phase, new functions will be added regularly
and screens might change layout.

For internal use only

Table of Contents
1. Applied Remote Servicing ............................................................................................................... 3
1.1 Key benefits............................................................................................................................. 3
1.1.1 Remote maintenance – at any time from any location .................................................. 3
1.1.2 Connection – straightforward and effective ................................................................... 3
1.1.3 Web-based – always up to date...................................................................................... 3
1.2 Key functions........................................................................................................................... 3
2. System requirements ...................................................................................................................... 4
2.1 MT3 unit controller software .................................................................................................. 4
2.2 MT3 controller BSP ................................................................................................................. 4
2.3 Internet access ........................................................................................................................ 4
2.4 Portal login .............................................................................................................................. 4
2.5 Web browser........................................................................................................................... 4
3. Controller IP settings....................................................................................................................... 5
3.1 DHCP active: Dynamic IP ......................................................................................................... 5
3.2 DHCP inactive: Fixed IP ........................................................................................................... 5
3.3 Proxy server environment....................................................................................................... 5
4. MT3 Controller Preparation and set-up :........................................................................................ 5
4.1 Connect the prepared MT3 controller to the network ........................................................... 6
4.1.1 Controller IP setup .......................................................................................................... 6
4.2 Enter the Unit serial number .................................................................................................. 9
4.3 Launch Daikin On Site connection : ...................................................................................... 10
4.4 Contact your Tenant Admin .................................................................................................. 11
4.4.1 Unassigned sites :.......................................................................................................... 11
4.4.2 Assign site...................................................................................................................... 11
5. Cloud usage ................................................................................................................................... 13
5.1 Preconditions: ....................................................................................................................... 13
5.2 Log in ‘Daikin On Site’, .......................................................................................................... 13
5.2.1 Sign in for the first time. ............................................................................................... 13
5.2.2 Secure sign in and out ................................................................................................... 14
5.3 Web page setup .................................................................................................................... 15
6. Definitions ..................................................................................................................................... 17
1. Applied Remote Servicing
HVAC units equipped with MT3 controllers can connect to the remote servicing platform.
It supports the service organization in reducing maintenance costs by providing all
the information remotely, anywhere, at any time.

1.1 Key benefits

The Cloud web application provides remote access and control of onsite devices and systems
24/7 from anywhere in the world. A site owner or manager can examine current conditions,
view historical trends, and edit schedules and settings, affecting onsite equipment.
Access to real time energy consumption or HVAC process data helps customers
quickly identify consumption outliers that may represent early warning signs of HVAC
mechanical issues (preventive maintenance).
Remote view Web is designed for ease of use at all user levels thanks to the intuitive user
interface.

1.1.1 Remote maintenance – at any time from any location

Remote Servicing facilitates diagnostics, optimized settings or system upgrades from any
location – with no need for a service engineer on site.
When necessary to visit the chiller plant, the available data and remote controller access
enables service engineers to work efficiently by combined effort of on-site and back-office
competences.

1.1.2 Connection – straightforward and effective

MT3 controllers are equipped with a built-in IP interface. The chiller connects automatically to
the Cloud via this interface.
Remote Servicing System – after downloading the Cloud-ready controller software, no special
programming or settings are required.

1.1.3 Web-based – always up to date

Daikin-on-site Cloud operates with standard web browsers and is suited for use with all
types of web-compatible devices. The service engineer logs in to www.daikinonsite.com via a
laptop or tablet, allowing him to access the plant directly. There is no need to use special
cables or to install extra software.

1.2 Key functions

A cloud based service application to remotely maintain, efficiently operate your chillers.
- Collects alarms and routes them to the responsible service organization.
- Enables future upgrades to your installed base with application enhancement,
firmware improvements, or language sets at scheduled times.
- Transfers all relevant process data from connected units to enhance the efficiency of the
HVAC plant.
- Application can be used by any PC, tablet or small devices with no software
installation required.
 2. System requirements

MT3 controllers are loaded with ‘DoS-ready’ chiller software and are basically preconfigured
to connect automatically to the cloud, whenever connected to the Internet.
The future chiller software will be ‘cloud-ready’ when delivered on site.
Existing installed chiller base must be reprogrammed with a valid cloud server chiller software.

2.1 MT3 unit controller software

MT3 unit controller should have a minimum required software version:
This based on the unit model:

Minimum required software version:

 EWAD-C : 3.10.A
 EWAD- TZ :
.

2.2 MT3 controller BSP

MT3 controller should have a minimum required version of the BSP.
This based on the MT3 model:

- POL63x: 10.30 or higher

- POL68x: 10.26 or higher

2.3 Internet access

● The Ethernet cable must be connected to the controller's IP connection (T IP).
● The controller requires a direct connection to the Internet, i.e. without proxy.
● Port 80 (https) must be open.
● Broadband Internet is recommended for the controller due to the program size.
● It is further important that the Internet connection is stable.

2.4 Portal login

The user needs to log in at: www.daikinonsite.com
The tenant administrator provides the user with user credentials.

2.5 Web browser

Development uses Mozilla Firefox for its regression testing; IE 10 or other modern web
browser can also be used.

The browser must support HTML5.

● The latest versions (as of the date of publication for this document) of Google Chrome
and Mozilla Firefox have been tested.
● Internet Explorer is no longer recommended
3. Controller IP settings

Different IT infrastructures and variations exist in the field when connecting the
MT3 controller via internet to Cloud. MT3 controllers do not require a
fixed IP address. However certain settings may be requested or require verification for proper
Internet connectivity(depending on the local infrastructure). Internet connection can be with
LAN connection or via 3G/4G modem.

The Dynamic Host Configuration Protocol (DHCP) is a standardized network protocol used
on IP networks for dynamically distributing network configuration parameters, such as IP
addresses for interfaces and services.

3.1 DHCP active: Dynamic IP

With DHCP set to On: The MT3 controller request IP address and networking parameters like
gateway address and DNS server settings automatically from a DHCP server, reducing the
need for a network administrator or a user to configure these settings manually.
This is also the most common (and recommended) configuration.

3.2 DHCP inactive: Fixed IP

With DHCP set to Off: The MT3 controller IP address ( Fixed IP) and networking parameters
like gateway address and DNS server address settings needs to be configured by the user of
network administrator manually.

3.3 Proxy server environment

MT3 controllers do not support proxy server environment, primarily due to the
complexity of set up and a lack of authority by the IT department.
Separate Internet connectivity (3G/4G modem) may be required to access this type
of unit.

4. MT3 Controller Preparation and set-up :

MT3 controllers are prepared to connect automatically to the Daikin’-on-site’ Cloud, whenever
they are connected to the Internet. The MT3 controller needs Daikin On Site ready software, see
“2.1 MT3 unit controller software”. The ‘Cloud-ready’ controller software is created by DAE
software design team and distributed via the “application set” page on the cloud. New produced
units will have the DoS compatible software pre-loaded from factory.
4.1 Connect the prepared MT3 controller to the network

If the controller is programmed with Cloud-ready controller software, the controller can now be
connected to the Internet, using the inbuilt TIP port of the controller.

Plug in the LAN Cable, 3G/4G modem cable on the TIP connector, shown in the following
picture.
THi connector could be used to access the HMI via Remote Interface.
If the Cloud connection is used, user can’t access the controller via Web interface.

4.1.1 Controller IP setup

“Service” Level Password is required to access the menu.

The following path is used to access the menu:

HMI Path  Main Page – View/Set Unit - Ctrlr IP Setup
4.1.1.1 Controller settings using DHCP = On

a) Select DHCP: On
No further settings required when the IP setting is set to DHCP active.
This is also the most common (and recommended) configuration.

b) Verify received network parameters

- Act IP: Active IP address received from the DHCP server
When the IP address starts with 169.xx.xx.xx, the MTIII controller did not
receive a valid IP address from the DHCP server.
- Act Msk: Active Sub net mask address received from the DHCP server
- Act Gwy: Active Gateway received from the DHCP server
- Prim DNS: Primary DNS server address received from the DHCP server
- Sec DNS: Secondary DNS server address received from the DHCP server

c) Apply Changes must be set YES to apply the changes, after previous parameters
have been set ON.

4.1.1.2 Controller settings using DHCP = Off:

a) Select DHCP: Off

b) Enter the required network parameters
- Gvn IP: Active IP address received from the DHCP server
- Gvn Msk: Active Sub net mask address received from the DHCP server
- Gvn Gwy: Active Gateway received from the DHCP server
- Prim DNS: Primary DNS server address received from the DHCP server
- Sec DNS: Secondary DNS server address received from the DHCP server

c) Apply Changes must be set YES to apply the changes, after previous parameters
have been set.

d) Now Verify displayed network parameters

- Act IP: Active IP address should be the same as Gvn IP
- When the IP address starts with 169.xx.xx.xx, the MTIII controller did not
receive a valid IP address from the DHCP server.
- Act Msk: Active Sub net mask address should be the same as Gvn Msk
- Act Gwy: Active Gateway IP address should be the same as Gvn Gwy
4.2 Enter the Unit serial number
In the MT3, About chiller Menu is used to set the Unit Serial number ( Unit S/N).
Unit serial number will be visible in the ‘Data points / About unit’ menu and will be used to
identify the connected unit.

“Service” Level Password is required to access the menu.

The following path is used to access the menu:

HMI Path  Main Page – About Chiller

a) Select ‘About chiller’

B) Select ‘Enter Data’ or ‘serial number’ and confirm to enter the setting.

c) Change or enter the Unit serial number

d) Select Save or confirm setting with the controller button

4.3 Launch Daikin On Site connection :

In the MT3, ‘Daikin On Site’ Menu is used to launch the connection and monitoring its status
with the Siemens Cloud.

“Factory” Level Password is required to access the menu.

The following path is used to access the menu:

HMI Path  Main Page - View/Set Unit – Status/Settings – Daikin On Site Menu

Parameters to check (on site) before launching the connection :

- Unit serial number has been set.
- MT3 controller has full internet access
(fast internet connection with Port 80 open)

a) Comm Start must be set ON to enable the connection with the Cloud.

b) Comm Status detects the actual connection status.

Possible values are:
 None:
 IPErr: IP Error
 Init: Initialization
 InitReg: Initializing Registration
 Reg: Registration to the Cloud
 RegErr: Registration Error
 Descr: Description
 Connected: Connection established

c) Make note of the ‘controller serial number’ while on site (typical xxxxx-POL687), to allow
renaming and assigning of the chillers in the Daikin On Site afterwards.

When users access the controller again, they could see the actual connection status
with the Cloud in Daikin On Site Menu.
4.4 Contact your Tenant Admin
The Cloud Administrator shall create users profiles and link the controller, site and
users. During first sales launce, the back-office admin role will be done by DENV service
back-office :

- Bart Verdonck - DENV

- Tom Helsen -DENV
- Massimiliano Amadei - DAE

4.4.1 Unassigned sites :

1. Here the new connected controllers are ready to be assigned to a certain responsible
user (Site owner). The connected controller will be identified based on the controller serial
number.

1
2

2. Press the assign logo, and confirm assigning request

4.4.2 Assign site

During first sales launce, the back-office admin role will be done by DENV service back-office.
Specific user level is required to assign controllers. Please provide the required site information
to be filled out into Daikin on Site portal by DAE or DENV back office :
 After data input the controller can be assigned to a particular plant and plant users can be
defined. (define the ownership of the site)

 Plant users can only see the units which have been assigned to his user profile.

 Assigned: Here you see the already connected controllers (sites)

5. Cloud usage
The section below provides you a short manual of how to operate Daikin On Site application.

5.1 Preconditions:
MT3 controllers is Cloud prepared and connected to Internet

5.2 Log in ‘Daikin On Site’,

Please open Internet explorer (Firefox, IE10, Opera) and
log in on www.daikinonsite.com

- The browser must be support HTML5.

- Set the language in the top right-hand corner.

5.2.1 Sign in for the first time.

 You have received an email with an invitation and temporary password.
1. Enter the User name and (temporary) password and click "Sign in".
 You are requested to change the password.
2. NOTICE! A secure password consists of at least 8 characters and includes
at least one letter and one special character.
Create and confirm your secure password.
3. Click "Change password" to confirm the change.
 Your individual password is active and you are now forwarded to an entry mask.
5.2.2 Secure sign in and out
Note the following functions for sign in/out:
● The connection is ended after 30 minutes of inactivity. The web page returns to
the sign-in screen.
NOTICE! Only the activity on the first tab is registered when working in
multiple browser tabs.
● The user account is locked after 5 attempts to enter the password. The user is
informed of this and referred to the "Forgot password" function. The function sets
a new password.
● For security reasons, a new sign in is required after 24 hours of uninterrupted
user activity.
 5.3 Web page setup

- Please choose your tenant.: DAIKIN EMEA

- Please choose the language.
- Please edit user information’s with “Account details”.
2 3 4
2 3 4

1
5
10
1 5
10 6

7 8 9

7 8 9
1 Portal navigation ribbon

2 Switch tenant
3 Change language
4 Account details and log out

5 Primary navigation
6 Secondary navigation
7 Desktop
8 Refresh view
9 Add to the dashboard (here: The entire menu)
10 Menu path (enabled)

Primary navigation tabs:

Operating : Following options are under access control (depending on the access profile).
Available plants are displayed in the "Operating" menu. The plants are identified by name,
description, Country, City, application set, address, … and alarm and online status.
 Application sets
(The set-up and control of sets is under management of DAE Software team)

Control selected application sets, to save site files like BSP for controller, BSP for com
modules, mapping files, HMI files and miscellaneous files.

- Select Plant Files to see the unit software files.

- Press the symbol to save the file to the PC
6. Definitions

Tenant
Tenant is equal to company.

User
These defined Users are for the Administration of the sites.

Tenant Administrator
See only Tenants, which are assigned to him.

User
Has no administrative role, only Site Roles with privileges !

Site Roles
(definition of site roles is one of the objectives of the field test)
Site Roles can be defined at Administration / Site Roles.