SÁCH TIẾNG ANH B1

CHAPTER 1:
JOB FINDING SKILLS
GET READY FOR JOB INTERVIEWSPage 3

I. HOW TO FIND A JOB
In the past, people searching for a job usually

looked solely at the newspaper want-ads to find their
dream jobs. However, today, job seekers are
becoming more creative and utilizing new strategies
in moving their careers forward. There are a variety
of sources for people to seek jobs. Here are some
recommended ways.
Newspaper job ads.
1. NETWORKING
1.1. IN PERSON
During the time study at university, job seekers can take part in professional
associations, attend events for graduates, or connect with professionals who work in related
field. For example, at DNTU, students can connect to the Enterprise Relations Department,
the Dean of their Faculty, etc. Moreover, job seekers can also use online tools like LinkedIn or
social networking sites like Facebook or Twitter to contact other professionals and learn about
possible job vacancies.
1.2. CAREER WEBSITES
Thanks to the development of the Internet, it is easier for job seekers to get recruitment
information online. Job seekers can use these job search engines on the Internet or the vast
number of career-related websites such as
https://jobstreet.com.vn/
https://www.careerlink.vn/
http://careerbuilder.vn/
https://www.vietnamworks.com/
These websites function in a

similar way to the
traditional want-ads;
however, they have a much
quicker turnaround time and
allow you to search a much
larger number of jobs over a
large area.

1.3. COMPANY WEBSITES
When job seekers already have their dream employer in mind, they can go directly to
the career section of the company website. There will be a chance to find just the opportunity
that you've been waiting for. Therefore, create a list of employers that you'd like to work for
and visit their websites often. It may take some time to find just the opportunity that fits your
skill set. But if you've got the luxury of time, this might be the optimal method for finding
your dream job.
Job application from Unilever

2. JOB FAIRS
Job fairs are typically open to seek candidates for specific industries, though some job
or recruitment fairs are more generalized. These ads will usually come with a list of the
organizations that will be present. For example: NIN2 Job Fair 2016, Japanworks Job Fair
2015, Vietnam-France Job Fair 2016, etc.
To prepare for a job fair, job seekers should

+ choose from the list of the companies that match your interests.
+ prepare a number of resumes and be ready to “sell” yourself at the job fair.
+ consider any conversations with recruiters as mini interviews to set you apart from
other applicants. Some organizations may even offer on-site interviews to candidates that
match their requirements.

The most common job fair in Dong Nai usually takes place at Dong Nai Job Center
Address: Quarter 5, Tan Hiep Ward, Bien Hoa City, Dong Nai Province
Website: http://vldongnai.vieclamvietnam.gov.vn/
3. COLD CALLING
When job seekers cannot find their desired position posted in the company website or
job search engines, they might consider making a cold call. By this way, they can contact
individuals within an organization via telephone or email to find out if they foresee any
upcoming vacancies.
When making a cold calling, job seekers should take notice of these things
+ be sure to attach a copy of resume to any emails sent
+ ask for information about types of jobs, or what kind of skills or qualities the
organization looks for in a candidate
+ keep in mind that this kind of contact may not always be well received, but there is
always a chance it'll give you the inside track on upcoming vacancies
4. INTERNSHIPS
Some job seekers who are undergraduate or newly graduated students will definitely
impress their employers during their internship. Internship is a great opportunity for
undergraduates to show their abilities and their desires for the position. Therefore, the
undergraduates should grasp this opportunity and prepare well for their internships.

II. HOW TO COMPREHEND JOB ADVERTISEMENTS ON THE INTERNET
An online job advertisement has five main elements.

❖ Job description: duties and responsibilities of the position.
❖ Job requirements: experience, skills, education and other required attributes.
❖ Company information: company overview, contact details, working environment and
the opportunities for the right candidate.
❖ Benefits: salary range and benefits for the successful candidate.
❖ Application process: how and where to apply.
● Work in pairs. Read the following job advertisements and analyse their five main
elements.
Job advertisement 1: (Advertised on Jobstreet.com on December 29, 2016)

Job advertisement 2: Advertised on Jobstreet.com on December 28, 2016

Job advertisement 3: Advertised on careerbuilder.vn on May 10, 2017

● Task 1: Complete the following table with the given words
accountant financial adviser quality control construction worker
web designer R&D agent electrician receptionist
purchasing staff travel agent QA staff mechanic
secretary nurse marketing director supervisor
software engineer laboratory technician technical assistant electronic engineer
cashier maintenance staff teacher interpreter
technician officer production staff civil engineer computer programmer
tourism consultant telesales lab staff sales staff

Major Job
1. Tourism tour guide,
2. Hospitality
Management
3. Finance–
Banking
4. Accounting
5. Business
Administratio
n

6. Economic
Management
7. English
Language
8. Information
Technology
9. Automotive
Technology
10. Electrical &

Electronics
Engineering
11. Mechanical
Engineering
12. Mechatronics
Engineering
13. Civil
Engineering
14. Food
Technology
15. Nursing
16. Medical Test
17. Chemical
Engineering
Technology
18.
Environment

Engineering
Technology
19. Food
Biotechnolog
y
● Task 2: Work in small groups. Each group searches for 3 online job ads for
positions related to your major and analyze the job ads.

I. WHAT IS A RÉSUMÉ?
● What do you know about a résumé?
Work with your partner. Are these sentences true or false?
1. A résumé is a document with information about you.
2. You use a résumé to get a job.
3. Your résumé should be 3 or 4 pages long.
4. You should put your photo on your résumé.
5. It’s OK to have mistakes (spelling, grammar…) on your résumé.
6. All information on your résumé must be in full sentences.
❖ A résumé or Curriculum Vitae (CV) is a personal and professional summary of your

background and qualifications.
- It usually includes information about your education, career objectives, work
experience, activities, awards or honors, and any other special skills.
II. WHY DO YOU NEED A RÉSUMÉ?

- A résumé is a marketing tool and the most efficient and popular way to introduce
yourself to possible employers. It is a requirement of many organizations. Employers
often use the résumé to screen a pool of applicants for people who meet the
requirements of available jobs.
- A good résumé will help you classify your objectives, skills, experiences, and
document accomplishments in a short format.
III. TYPES OF RÉSUMÉ

1. CHRONOLOGICAL RÉSUMÉ
- A chronological résumé is the most commonly used resume format among job
seekers. It accommodates all industries and levels of experience.
● Read the example of chronological résumé below and indicate what information
is included in this type of resume.
PERSONAL INFORMATION
Full name: NGUYEN HUY ANH
Date of birth: 03/03/1976
Cell-phone: 0907 709 907
Email: [email protected]
Address: 39 Vo Thi Sau Street, Ward 2, District 3, HCMC
CAREER OBJECTIVES
A position of Chief Finance Officer to contribute all my refined experience and skills to the
organization’s success.
WORK EXPERIENCE
01/2004 – Present: General Accountant
Japan Vietnam Fertilizer Co.
182 Dien Bien Phu Street, District 3, HCMC.
Major duties:
- Assist management accounting manager to provide commercial advice and support to the
business.

- Prepare management reports and financial analysis reports for Finance Director and the
Board. Ensure the adequacy of internal and external reports.
- Participate in Category management processes: forecasting, budgeting and evaluating.
Supervise monthly Trial Balance preparation and internal monthly reports, statutory reporting,
review tax reporting.
- Perform other related duties.
9/2001 – 12/2003: Chief Accountant

Saigon Bags Co., Ltd.
44 – 54 Le Loi Street, District 1, HCMC
Major duties:
- Monitored and controlled compliance of all accounting policies and procedures.
- Designed and implemented the company’s reporting system.
- Created and managed financial templates and financial plans.
- Controlled the input purchased order, followed up the implementation and checked the
payment.
- Prepared management reports and financial analysis to the General Director.
- Participated in Category management processes: forecasting, budgeting and evaluating.
- Maintained accounting records and prepared financial statements in line with the
Vietnamese government’s standards.
- Supervised monthly Trial Balance preparation and internal monthly reports, tax reporting.
- Performed other duties related to accounting and finance, as and when required.
10/1998 – 08/2001: Accountant

Proconco Joint Venture
Bien Hoa 1 Industrial Zone, Bien Hoa City, Dong Nai Province.
Major duties:
- Controlled input purchasing contracts, followed up the implementation and checked all the
payment. Monitored and controlled compliance of all accounting policies and procedures at
branch manufactories.
- Produced monthly, quarterly, yearly budget implementation reports to branch manufactories.
- Performed other duties related to accounting and finance, as and when required.
EDUCATION
- Bachelor of Finance and Credit at Ho Chi Minh University of Economics (Aug 1998)
- Foreign language: English
TOEFL: 570 (Aug 1999)
- Chief Accountant Certificate (Jan 2002)
SKILLS
- Experience in working with Foreign and Joint Venture companies.
- Experience in cost controlling (Cost centers, cost structures, cost allocation). Knowledge of
accounting standard (Vietnam and international financial reporting standards).
- Good knowledge of English. Confident in communication with foreigners.
- Strong interpersonal skills, detail-oriented, hard working, able to work independently.
- Enthusiasm and sense of responsibility.
- Computer literacy: accounting soft-wares; MS office: Word, Excel, Access, PowerPoint,
Internet.
- Mature, proactive, independent and able to work under pressure.
INTEREST

- Playing football, swimming.
2. FUNCTIONAL RÉSUMÉ
- The functional résumé focuses skills and accomplishment so that the reader can see
what you can do. The emphasis is on the skills that you have and not necessarily
where you learned them. It is less formal and conservative in terms of listing exact
dates.
● Read the example of functional résumé above and indicate the skills and
achievements included in this type of résumé.

3. COMBINATION
- The combination résumé uses the best of both functional and chronological formats. A
good combination resume will tell the employer what you can do while providing
them with a clear understanding of where you learned it.
● Read the example of combination résumé above and indicate what the candidate can
do.
LEE MORGAN
1710 Miller Road
Langton, Michigan 48880
(616) 552-6789
E-Mail: [email protected]

POSITION DESIRED:
Part-time clerical position
PROFILE STATEMENT
A highly motivated, team oriented person with strong analytical skills in finance and
accounting. Accustomed to working in a fast paced, goal oriented environment which is
dedicated to responsibility and accountability. Have a reputation as being a very conscientious
employee with good communication skills and work ethics.
EDUCATION
Lansing Community College, Lansing, Michigan.
Major: Clerical/Business, G.P.A. 3.25 (4.0 = A)
Associate Degree in
Business, 2001
Langton High School, Langton, Michigan
Graduated with honors. Completed Clerical Block.
Active in Business Office Education Club (two years), Pep Club (two years), city basketball
(six years) and journalism staff (two years).
SKILLS
● Keyboarding 50 wpm.
● Word processing (Microsoft Office).
● Excellent telephone skills developed in a high school office and family-owned
hardware store office.
● Basic knowledge of accounting, experience with billing.
● Communicate well with the public. Effectively handled customer orders in busy
fast-food restaurant.
● Good written communication, strong verbal communication skills, proofreading,
grammar and spelling skills.
● Knowledge of general office procedures, filing, photocopying.
EXPERIENCE
Office Assistant, Morgan Hardware, Langton, Michigan.
Assisted in the office of a family-owned business. Answer telephone, take messages, handle
customer inquires, file records, type correspondence, assist with payroll, billing and
bookkeeping.
June 1998 - present
Office Aide (co-op experience), Langton High School, Langton, Michigan.
Answered telephone, took messages. Scheduled appointments in counseling office. Filed

student records and answered students' questions. Received excellent evaluations from
counselors and co-op supervisor.
September 1997 - June 1998
Cashier/Counter Worker, McDonalds's Restaurant, Langton, Michigan.
Served customers, operated cash register, stocked supplies, performed general clean-up. Was

given responsibility of closing out the cash register and preparing deposits after one year.
June 1996 - August 1997
Child Care, Frank and Evelyn Whitford, Langton, Michigan.

Cared for three children during the day. Currently baby-sit in the evenings and on weekends.
June 1995 – present
● What part does a résumé have?

Write the missing letters. Match the parts 1-6 with their meanings A-F.
1. P_rs_n_l det_ _ils A.
jobs you did before
2. Ed_c_t_ _ n B.
things you enjoy (e.g. playing a sport)
3. W_rk exp_r_ _nce C.
your name, address, date of birth, email, phone number
4. Sk_lls D.
the name of your school / college; exams you passed
5. Int_r_sts E.
things you can do (e.g. speak a language; drive a car;
use a computer)
6. R_f_r_nc_s F. names of people who know you (e.g. your teacher or
your boss), and who can say that you’re good for a job
1-… 2-… 3-… 4-… 5-… 6-…
● Parts of Nisa’s résumé

NisaThaoto is a nurse from Thailand.
Look at the details from her résumé (a- f), and write them under the right heading in
her résumé.
1. Personal details
Date of birth: 30 April 1992
2. Education and qualifications
3. Work experience
4. Skills
5. Interests
6. References
a. Date of birth: 30 April 1992

b. 2011-2012 nurse at Bumrungrad International Hospital, Bangkok
c. I enjoy football and played for the women’s team at school.
d. Languages: Thai (fluent); English (elementary). UK driving license
e. 2010-2011 Boromarajonani College of Nursing, Bangkok (Thailand). Diploma in
Nursing
f. Mr Mark Hargreaves, ESOL lecturer, Beechen College [email protected]
I. PERSONAL DETAILS:
This information will include:

- Name
- Date of birth

- Permanent and present address
- Email address
- Phone number
Example:
HOANG QUOC HUY

SALES STAFF
PERSONAL DETAILS:
Date of birth: 1/11/1995
Address: B6A, An Binh Ward, Bien Hoa City, Dong Nai Province
Cell: 0938261305 | [email protected]
● Write your contact information here:
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PERSONAL DETAILS:
Date of birth: ………………………………………………….
Address: ………………………………………………………
Phone number: ………………………………………………..
Email: …………………………………………………………
II. CAREER OBJECTIVES:

● Career objectives are short, targeted statements that clearly outline your career
direction while simultaneously positioning you as someone who fits what the
employer is looking for exactly.
● Notes:
- Purpose
+ Communicate the type of position you are interested in
- Avoid being too general
+ Bad: A position utilizing all my skills, experience and knowledge
- Be wise
+ Bad: My goal is to be a meteorologist. But since I possess no training in
meteorology, I suppose I should try being a stock broker.
- Be clear and concise
+ Good: To look for a position as a copy editor for the Sacramento Bee allowing me to
develop my journalism skills.
+ Good: To utilize my restaurant service training as a general manager.
- Divide your objectives into 2 parts: short-term goal and long-term goal
+ A short-term goal is something you want to do in the near future or you want to
accomplish soon.

+ A long-term goal is something you want to do further in the future. Long-term goals
require time and planning.
❖ Career Objectives Samples:

1. To obtain a position as an office secretary in which my computer knowledge and
organizational abilities can be fully utilized.
2. To obtain a position as a software program designer in a challenging environment
that utilizes team-work effort for researching, learning and developing new
high-tech products.
3. To seek a responsible job with an opportunity for professional challenges.
4. To look for the manager assistant position where I can use my talents and skills to
grow and expand the company.
5. To get a responsible and challenging position in the organization where my
knowledge and experience can be shared and enriched.
6. To be a part of your organization where I could use and enhance my knowledge and
talent for the development of both the organization and myself.
7. To work in the company where I can fulfill my dream to become a successful
Electrical Engineer.
8. To look for a management position with a growing company where I can apply my
experience to increase the company’s reputation and profitability.
9. To have a full-time position in the company where I can use my skills and knowledge
to help the company and my coworkers be successful.
10. To work in the company where I can use my experience and education to help the
company meet its goals.
11. To work in a competitive and challenging environment where I can serve your
organization and establish an enjoyable career for myself.
12. To become an expert consultant in the IT field.
13. To create business strategies and develop existing customer sales, marketing tools
and product launching.
14. To use my skills in the best possible way for achieving the company’s goals.
15. To use my knowledge and skills to grow with the organization by working hard and
taking challenges.
● Write your career objectives here:
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III. EDUCATION:

❖ INFORMATION IN THIS SECTION
● Name of your degree and major
+ Bachelor of ____________ in ____________
Bachelor of Science in Business Administration: Accounting
Bachelor of Art in Journalism
+ Bachelor’s Degree in ____________
Bachelor’s Degree in Information Technology
● List degree in reverse chronological order
Most recent degree is listed first
● Name of Institution
Include city, province if not part of the title.
● Date or expected date of graduation
Graduation Date: MAY 2016
Expected Graduation Date: AUG 2016
● GPA
Major or overall at least 3.0
Round down to the nearest tenth: 3.0 not 3.042
Only include GPA if equal to or higher than 3.0/4.0
❖ NOTES:
● For recent college graduates and students applying for internships, education is an
important section in the résumé.́
● Only include high school if you have not received a higher degree or taken any college
courses.
● Until your work experience is more impressive than your education, this category
should be second on your résumé.
● Academic and scientific professionals typically place education before experience.
Example 1:
THOMAS ANDERSON
956, 31st Street Website: http://cvmkr.com

NYC- 10001 Phone: (123) 456 789
United States (456) 789 125
Education: University of Tennessee at Chattanooga

Bachelor of Science in Business Administration: Human Resource Management
● Graduation Date: May 2015
● GPA 3.1/4.0
Example 2:
Education:
Dong Nai Technology University
Bachelor’s Degree in Information Technology
● Expected Graduation Date: July 2016
● Favourite subjects: Web Designing, English
● Certificate of Foreign Languages: TOEIC 700 equivalent
● Certificate of Informatics: Level B

● Write your education here:
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IV. EXPERIENCE
● Experience includes full and part-time jobs, self-employment, volunteer work,
practicum, field and cooperative education.
● Information to include
- Job title
- Dates of employment
- Company name
- Address
● Listing responsibilities/ duties
- Use bullet points
- Start of each line with an action verb
+ Present tense if currently employed
+ Past tense if no longer employed
+ Vary your choice of verbs
● Tailor skills and experience to the position for which you are applying
● Be concise while providing enough details.
● Order by dates (chronological type) or classify into relevant and other experience.
Example 1:
Relevant
Experience: Human Resources – Intern June 2005 – August 2005
Blue Cross Blue Shield of Tennessee
● Assisted with updating employee personnel files
● Screened job applicants
● Observed the Human Resource Manager interviewing applicants
Other
Experience: Sale Associate May 2003 – Present
Abercrombie & Fitch
● Train new employees
● Participate in interviewing and selecting employees
● Oversee inventory and auditing of products
● Open and close store
Student Worker August 2002 – May 2003

UTC College of Health and Human Services
● Performed Internet research
● Organized office file, records, etc.

● Answered a multi-line telephone
Example 2:
March – May 2016: Internship

Technical Assistant - Mabuchi Motor Viet Nam
● Helped with some office support
● Assisted main technicians in the maintenance room
● Operated machines
● Updated or repaired machines
● Connected electrical devices
January 2015 - Present: Part-time jobs

● Tutor
Teach Math and Physics to students at grade 8

● Waiter – Kaiserin Restaurant
Serve customers
Clean tables
● Deliverer – Pizza Hut
Checked bills
Delivered pizza
● Write your work experience here
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V. SKILLS SUMMARY
● Create a bulleted list of your skills

● Start with these expressions
● Proficient in/ Good at + N/ Ving (skills related to the job)
● Fluent in + Language
● Additional skills:
+ Communication Skills + Organizational Skills
+ Problem-solving Skills + Leadership Skills
+ Teamwork Skills + Interpersonal Skills
Example:
● Proficient in Microsoft Office (Word, Excel, Power Point)

● Good at communication skills
● Fluent in Japanese and English
● Additional skills:
+ Teamwork skills
+ Problem-solving skills
+ Time management skills
● Write your list of skills here
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VI. ACTIVITIES
● Order by dates
- Reverse chronological
● Rank order by importance to the career objectives
● List student activities/ organizations, professional associations, and committee in
which you have participated
● Spell out the organization’s name. Do not use abbreviations or acronyms
Example:

Activities ● Festival of Soft Skills, October 2015
● Books Fair, December 2015
● Voluntary Blood Donation Program, January 2016

● Green Summer Campaign, July 2016
● Write your activities here
ACTIVITIES
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VII. HOBBIES AND INTERESTS
● List names of organizations or activities in the same format as above

● Using V-ing or noun phrases
● Include activities and interests that show leadership or initiative or that pertain to your
career focus
● Write your hobbies and interests here
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VIII. REFERENCES
● List names, titles and contact information in the same format as above.
● Always ask permission before using anyone’s name as a reference.
● Indicate people who know about your work-related, abilities such as former
employers, volunteer project supervisors, and faculty
● Do not use relatives or friends.
● Write your references here

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❖ RÉSUMÉ DOS AND DON’TS
DOS
● Use action verbs

● Use short, concise sentences
● Keep résumé easy to read
● Keep résumé about one sheet of paper
DON’TS
● Don’t use a lot of the pronouns such as I, me, my, etc.

● Don’t clutter your résumé with nonessential information
● Don’t make any misrepresentations
● Don’t include personal information
● Age, sex, height, weight, marital status, etc.
❖ RÉSUMÉ CHECKLIST
STOP! Don’t summit your résumé until you have completed the following:
● Are your name, address, phone number and email address at the top of the page?
● Is the résumé pleasing to the eye with an easy-to-read font, and good layout?
● Did you use bullets, bold, all capitals, and underlining to highlight the parts you
want to emphasize (e.g., job title)?
● Is information listed in order of importance and relevance to the requirements listed
in the job description?
● Do most phrases begin with action verbs such as “developed”, “initiated” and
professionally written without the use of first person?

● Did you check spelling of every word and make sure the grammar and punctuation
are correct?
● Did you use Times New Roman or Georgia serif font in 12 points? Ariel is a good
sans serif font?
● Are your margins no less than .5” and no more than 1.5”?
RÉSUMÉ WORKSHEET
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PERSONAL DETAILS:
Date of birth: ……………………………………………
Address: ………………………………………………...
Phone number: …………………………………………..
Email address: …………………………………………..
CAREER OBJECTIVES
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EDUCATION
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WORK EXPERIENCE
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SKILLS SUMMARY
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ACTIVITIES
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HOBBIES & INTERESTS
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REFERENCES
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I. EXAMPLE COVER LETTERS
● Read the following sample cover letters and find out information about: senders,
receivers, recruiting positions, candidates’ information (education, skills and
experience)
EXAMPLE 1:
NGUYEN THI BICH THEU
Bien Hoa City, Dong Nai Province
Phone: 01678552308
June 3rd 2015
Mr. Nguyen Hoang Anh
HR Manager
NOK Company
Amata Industrial Zone, Bien Hoa City, Dong Nai Province
Dear Mr. Anh,
I am writing in regards to the position of Import-Export Staff currently advertised on your

company’s website. The particular skills and requirements listed in your job description
interest me a lot.
As you can see in my résumé, I have got a Bachelor’s Degree in Economics and TOEIC 640, I
am familiar with Ecus software, well understanding about Incoterms 2000 and 2010. I usually
update all the Law and Government document about Import – Export. Besides, I had the
opportunity to work as an intern for an import-export company where I knew how to make
import-export plans, check documents, calculate tax, ship fee, warehouse fee, etc. I have
interpersonal skills and good team-leader skill, with the ability to work in a culturally-diverse
environment. I am extremely interested in this position and I believe that my knowledge and
experience can meet the need of this position.
I have attached a copy of my résumé for your consideration. I would appreciate the
opportunity to work with your company and I look forward to hearing from you.
Yours sincerely,
Theu

Nguyen Thi Bich Theu
EXAMPLE 2
Huynh Kim Tam
Address: Vinh Cuu District, Dong Nai Province
Phone: 01234129487
December 28th 2016
Burean Veritas Consumer Products Services
Cat Lai Industrial Zone, District 2, Ho Chi Minh City
Dear Sir/Madam,
I am writing to apply for the position of manufacturing supervisor at your company, which
was recently advertised on the Jobstreet website. I believe that I can be a potential candidate
for this position.
I graduated from Dong Nai University of Technology with a good Bachelor’s Degree in
Electrical & Electronics Engineering and I am looking for full-time work suitable with my
major. My key strength is problem-solving skill as I am passionate to learn and adapt quickly
to new tasks. I am enthusiastic and hard-working. With my deep knowledge in electronic
programming as well as my good English skills, I am very confident that I have sufficient
capability to meet your requirements.
I would welcome the opportunity to talk to you and I hope that you will invite me for an
interview. Thank you for considering my application and I look forward to hearing from you
shortly.
Yours faithfully,
Tam

Huynh Kim Tam
EXAMPLE 3
VO QUOC THINH
Tan Phu District, Dong Nai Province
Phone: 01647356370
October 24th 2016
Mabuchi Motor Viet Nam
Bien Hoa 2 Industrial Zone, 5A Street, Long Binh Ward,
Bien Hoa City, Dong Nai Province
Dear Sir/ Madam,
I am writing to apply to for the position of Technician Officer at your company, which was
recently advertised on the Jobstreet website. This vacancy interests me as I am looking for
full- time work to fit with my major. I really like this position because I believe that it can
help me develop my knowledge and I want to use my ability to grow with your company.
I have enclosed a copy of my résumé and I would be grateful if you consider my application. I
graduated from Dong Nai University of Technology. My major is Electrical and Electronic
Engineering. I am always willing to work under pressure and always try to finish my job on
time. I think I can reach the requirements of the job.
Thank you for considering my application. I look forward to hearing from you soon.
Yours faithfully

THINH
Vo Quoc Thinh
EXAMPLE 4
Pham Mai Huong
72, Thong Nhat District, Dong Nai Province * 0978567890 * [email protected]
January 1, 2017
ALTECH ASIA PACIFIC VIETNAM
111D, Ly Chinh Thang Street, Ward 7, Ho Chi Minh City, VietNam
Dear Human Resource Manager,
I am excited to submit my application for Sales Assistant position that I saw listed on the
Careerlink website. I am confident that my qualifications for this position merit your
consideration.
For the past two years, I have worked as a sales assistant at BigC Supermarket, where I have
developed my customer service skills. Although I have greatly enjoyed this role, I am looking
for a new challenge that will provide me with the opportunity to further develop my retail
sales career. I have enclosed my CV to support my application. It shows that I will bring
important skills to the position, including:
● Time management and strong organisational skills

● High-level customer service
● Cash-handling and sales ability
● Motivation and dedication
I have been a customer of Altech for a number of years and have always been impressed by
the quality of service I have received. I am enthusiastic and professional, and I believe I
would fit well into the company’s team culture and contribute to the ongoing success of the
sales department.

I would very much enjoy having opportunity to talk with you further to discuss the
requirements and expectations of the position, and how I could use my skills to benefit your
company. Thank you for considering my application. I look forward to hearing from you
shortly.
Yours faithfully
Huong
Pham Mai Huong
II.
TEMPLATE FOR A COVER LETTER
Your Name and Address [Insert your name and short address, phone number]
[Date]
Company Name and Address [Insert name & address of the company you’re applying to]
Dear Sir/ Madam/ HR Manager/ [person’s name],
I am writing to apply for the position of [position name] at your company, which was
recently advertised [in name of newspaper/ on name of website]. I believe that I am a
potential candidate for this position./ I am confident that my qualifications for this position
merit your consideration.
[In this paragraph, build a connection between the company’s need and your background and
skills]. [State your experience/ your internship/ your strengths to show how you match the job
they’re advertising.]
[Restate your interest in this position and how your unique qualifications fit the position] I
would enjoy having the opportunity to talk with you more about this position, and how I
could use my skills to benefit your company.
Thank you for considering my application. I look forward to hearing from you.
Yours faithfully (when you don’t know the person’s name)

Yours sincerely (when you know the person’s name)

[Your signature & name]

III. SENDING AN APPLICATION VIA EMAIL
Example short email if a cover letter is attached
Subject: Application for Receptionist
Dear Sir/ Madam,
I am emailing with reference to the position of Receptionist at your hotel which was
advertised on the Careerlink website recently. As requested, I have attached a copy of my
cover letter and CV for your consideration.
I am available immediately for interview and look forward to hearing from you shortly.
Yours faithfully
Nguyen Xuan An
Example longer email if a cover letter is not attached
Subject: Application for Shop Assistant

Dear Mrs. Nguyen,
I am emailing with reference to the position of shop assistant which was advertised on the
Jobcenter Plus website recently. As requested, I have attached a copy of my CV for your
consideration.
I am currently a student at Dong Nai Technology University. This vacancy interests me as I

am looking for flexible part-time work around my study. I am fluent in both written and
spoken English and I have previous experience of working in a busy retail environment. I
have good communication and interpersonal skills gained both through my course and work
experience. I am reliable and hard-working and am able to learn things quickly.
Thank you for spending time with my application and look forward to hearing from you.
Best regards,
Tran My Anh
CHAPTER 3: JOB INTERVIEWS

CONTENTS
Lesson 1: Talking about Yourself
Lesson 2: Describing Your Ability and Special Skills
Lesson 3: Talking about Your Interests and Free Time
Lesson 4: Discussing Your Strengths and Weaknesses
Lesson 5: Discussing Your Work Experience
Lesson 6: Expressing Your Job Desire
Lesson 7: Dealing with Tough Questions
Lesson 8: Asking Your Own Questions

LESSON 1: TALKING ABOUT YOURSELF
Part A: Listen to these dialogues and then practice in pairs.
Dialogue 1:
A: So, tell me a little bit about yourself?
B: Well, my name is Joy Brown. I’m 27 years old, and I’m single.
A: How would you describe your personality?
B: I’m hard-working, eager to learn. I enjoy working with other people and I love challenges.
Dialogue 2:
A: Could you tell me something about yourself?
B: Yes, My name is Julie Thompson. I’m married. I have three kids, one son and two
daughters.
A: How would you describe yourself?
B: I like being with people and helping people. I enjoy problem solving and challenging work
and I’m serious about my work but I also like to have fun.

Dialogue 3:
A: Tell me a little about yourself.
B: My name is Anna Johnson. But most people call me Ann. I’m originally from Boston but
I’ve worked and lived in South Africa for 8 years now.
A: May I ask how old you are?
B: I’m 24.
A: Have you finished your study?
B: I graduated from the University of Washington in June and I hope to find a full time job
now.
Dialogue 4:
A: Could you describe yourself freely?
B: Sure. My name is Andrew Wilson. I’m thirty years old and I’m single.
A: Are you originally from Los Angles?
B: No. I’m originally from San Francisco. I took a lodge at the central 10 years ago as a
student.
A: Describe your personality to me.
B: Well, I’m a dedicated worker and a people person. I enjoy working as a team. I also like to
be in contact at the public.
Part B: Vocabulary
Task 1: Join the adjectives with their definitions.
QUALITIES FOR JOBS
organized sociable humorous responsible co-operative
experienced knowledgeable serious dedicated disciplined
communicative patient flexible creative motivated punctual
1. You can wait calmly and don’t get upset. ..............................
2. You think about things in a careful and sensible way, you don’t ..............................
like joking.
3. You always plan things carefully and orderly. ..............................
4. You enjoy spending time with other people. ..............................

5. It’s funny to be with you, you can make people laugh. ..............................
6. You have knowledge and skills through experience. ..............................
7. You work well with other people. ..............................
8. You can change and adapt things quickly. ..............................
9. You do all your best and work hard because the job is ..............................
important to you.
10. You’re never late for work. ..............................
11. You can make and invent new things. You like designing. ..............................
12. You’re reliable and you always try to finish your duty well. ..............................
13. You have good deal of knowledge. ..............................
14. You’re eager and interested in your job. You have a will to ..............................
succeed.
15. You’re willing to talk and give information. ..............................
16. You have good self control, you tend to follow rules in work. ..............................
Part C: Interview questions
Discuss the following questions with your partner.

1. What’s your major? Did you enjoy it at school?
2. What extracurricular activities did you take part in when studying at the university?
3. Tell me a little about yourself, please?/ How would you describe yourself?
4. If you could change one thing about your personality, what would it be and why?
Compare your answers to the suggested answers below. Then, practice and make an
interview role.
1. What’s your major? Did you enjoy it at school?
I’m majoring in IT. I really like working with computers when I was at high school. I like to
design new software and applications. And, my university offered me a lot of useful
knowledge and skills about this major. So, I learned well at school.
2. What extracurricular activities did you take part in when studying at the university?

I took part in an English speaking club at my university. I could discuss, share ideas and
improve my English skills in this club. It was very helpful for me.
3. Tell me a little about yourself, please?

Tip: You should take this opportunity to show your communication skills by speaking clearly
and concisely in an organized manner. Because there is no right or wrong answer for this
question, it is important to appear friendly. “Tell me about yourself” does not mean tell me
everything. Just tell recruiters what makes you the best. Here are some examples:
- My name is Elizabeth, but everyone often calls me Liz . I’m a sociable person that
works well with everyone. I enjoy being around different types of people and I like to always
challenge myself to improve everything I do.
- I’m Mike. I’m single. I’m a hard-working person and I like to take on a variety of
challenges. I’m co-operative as I work well with other people. I like pets, and in my free time,
I like to relax and read the newspaper.
- I’m Tuan. I’ve just graduated from Dong Nai Technology University and I’m looking
for a full-time job. Everybody often says that I’m patient and organized. I’ve always liked
being balanced. When I work, I want to work hard. And outside of work, I like to engage in
my personal activities such as playing football and fishing.
- My full name is Nguyen Thao My. I’m from Dong Nai Province. I’m hard-working,
eager to learn. I’m a punctual person because I’m never late for school or work. I enjoy
working with other people and I love challenges.
- I’m Van. I’m single. I’m careful and responsible. I like being with people and helping
people. I enjoy problem solving and challenging work and I’m serious about my work but I
also like to have fun.
4. If you could change one thing about your personality, what would it be and why?
- I would like to be more of an extrovert. I’m a little quiet and reserved in public. I
would like to change this because I would appear more friendly.
- I would like to be more patient. I usually get upset when I have to do or wait for
something for a long time. I think I’m still young and I’m trying to be more patient in work.
LESSON 2: DESCRIBING YOUR ABILITY AND
SPECIAL SKILLS
Part A: Watch the following video about how people describe their skills. Underline the
skills and discuss your own skills in pairs.
Dialogue 1:
A: Do you have any special skills that would help you to do this job?
B: Yes, I’m pretty good at computers. I’ve used Microsoft Office a lot. And I have no a
trouble or problem.

A: How fast you type?
B: I can type about 60 words per minute.
A: Any other skills that would help you?
B: Well, I speak fluent Mandarin Chinese. And I can read and write it very well.
Dialogue 2:
A: Do you have any other skills that might help you on this job?
B: Yes, I have secretarial experience. I can answer phone calls, use a computer, type 60 words
per minute and speaking French and Japanese. I also have good organizational skills.
A: How about doing PR?
B: I also have experience in PR. When I worked in the mission at Council College, I deal with
the public daily.
Dialogue 3:
A: What skills do you have that would help you in this job?
B: I have computer experience. I can use Microsoft NT, Word and Excel. I speak some
Japanese. And I’m good at Excel and Networking as well.
Dialogue 4:
A: What special skills do you have for this job?
B: I have good organizational skills. I worked as a head office administrator for a while; I had
to organize the staffs and office lounge.
A: Do you have any computer skills?
B: I’m familiar with Microsoft Office and I work through windows NT.
A: Do you speak any other languages?
B: I speak German and some Russian.
Part B: Vocabulary
Task 1: Find out the meanings of the words below:
- Soft skills:
- Organizational skills :
- Communication skills:
- Management skills:
- Problem-solving skills:
- Time-management skills:

- Interpersonal skills:
- Negotiation skills:
- Leadership skills:
- Teamwork skills:
- Typing skills:
- Language skills:
Task 2: Complete these conversations then practice with your partners.
I.
- How are your (1)________ skills?

- I’ve been typing for many years. I work with computer at least 2 hours a day.
- How many (2) ________ do you type per minute?
- I type 65 words per minute.
- Can you take shorthand?
- Yes, madam. I can take (3) ___________ very fast.
- Have you got any other (4) ___________?
- I am proud of myself about my (5)____________skills. I like to work with other people
to share my ideas and learn more from other. When working in a team at university, I was
mostly the team leader and I did my job well.
- How about your English language skills? What (6)___________ have you achieved?
- I’ve got TOEIC 650 and I’m learning to improve my language (7) ______.
II.
- Could you tell me about your educational background?

- Sure. I (1) ____________ from University of Texas. I learn Economics. I’ve got a BS
degree. I also have some certificates of English proficiency.
- Can you speak Chinese?
- I can speak Chinese a little and I’m learning to be more (2) __________.
- How about your (3) ____________ skills?
- I’m good at computer. I can use Microsoft Office such as Excel, Word, Power Points.
- How well do you (4)___________ in public?
- I used to make a lot of presentation at university. My teacher told me I have ability to
speak in front of class and (5) _____________ the ideas well. So, I’m confident in my
oral (6)_____________ skills.
- What kind of skills do you want to use in the job you are (7) ____________ for?
- I wish to use my time and customer relation management skills to effectively coordinate
the work between my team and related departments.
Work in pairs. Ask and answer the following questions.
1. Could you tell me about your educational background?

2. What special skills do you have for this job?
3. Have you got any soft skills?
4. Do you speak any other languages?
LESSON 3: TALKING ABOUT YOUR INTERESTS AND FREE TIME
Part A: Read and watch video. Then practice in pairs.

Dialogue 1:
A: What are your some of personal interests outside of work?
B: Well, I really enjoy gardening. It helps me relax. I also enjoy learning foreign languages.
A: What foreign languages have you studied?
B: Currently, I’m studying Chinese and Japanese. In the past, I studied German as well.
Dialogue 2:
A: Can you tell me about some of your hobbies or personal interests?
B: Well, I usually very busy taking care of my children and doing housework. But when I do
have free time, I like to read and listen to music.
Dialogue 3:
A: Please tell me about your interests outside of work?
B: I love learning about computers. Sometimes, I do program in work for my friends when I
have free time.
A: What do you do to relax or to have fun?
B: I like listening to music and I enjoy playing basketball.
Dialogue 4
A: What’s something that you do in your free time?
B: Well, I love cooking. I take some classes on cooking. I also like to play tennis. Whenever I
can, I play tennis with my friends.
Part B: Vocabulary

Task 1: Work in groups, find out words/ phrases about hobbies
Task 2: Put the words into the correct place in the table according to the verbs.
tennis shopping swimming cinema yoga DVDs

aerobics karate newspaper magazines novels radio
music guitar golf hiking jogging climbing
GO DO PLAY WATCH LISTEN READ

Practice the following examples, then discuss your own answer with your partner.
A: What are your some of personal interests outside of work?

B: When I’m not in the office, I like playing golf, read magazines, or spending time with
my wife. Sometimes, I have piano lessons. I also like gardening, so I work on my yard a
lot. But if I want to relax, I like to read books or watch videos at night.
A: What’s something that you do in your free time?

B: I really like swimming. I always go swimming on weekends. It’s good for my health. I
also like doing yoga. I’ve never tried it, but it looks exciting.
A: Please tell me about your interests outside of work?

B: I like to play tennis and golf, and these activities keep me mentally energized to work
hard in the office.
A: What are you passionate about?

B: I'm passionate about painting. I take an evening art class once a week and try to find
time each weekend to paint. Painting is a good way for me to relax after a busy week.

LESSON 4: DISCUSSING YOUR STRENGTHS AND WEAKNESSES
Part A: Read and watch video.
Dialogue 1:
A: What is your greatest strength?
B: My greatest strength is persistence. I work really hard and I don’t give up easily.
A: Can you give me an example?
B: Yes. When I was a student, I had a problem with the physics class. I didn’t give up
those. I studied really hard. Finally, I passed the class with an A.
A: Do you have any examples at work?
B: Yes. When I was a manager at Charter Insurance, we had a very important deadline. I
didn’t stop working till we met the quota. I talked to the staff and we all worked really
hard to meet the deadline.
A: What about your greatest weakness?
B: My greatest weakness would be that I am not trained in accounting. I can still learn to
know.
Dialogue 2:
A: How would you describe your greatest strength?
B: I think my greatest strength is my dependability. You can depend on me to be on time.
You can depend on me to get my work finished on time. And you can depend on me to be
professional.
A: And what about your greatest weakness?
B: This could be my experience. I’ve only worked full time for two years now. I think I
need more experience.
Dialogue 3:
A: What is your greatest strength?
B: I think my greatest strength is my creativity. Sometimes, my boss would ask my advice
on a project because of my creativity.
A: Can you give me an example?
B: Yes. Once my boss was quite upset, because we weren’t filling out our monthly quotas,
he asked my advice and I told him some advertising ideas. We tried them and soon our
monthly quota was filled.
A: Very good. Now can you tell me about your greatest weakness?
B: My greatest weakness would probably be my educational background. I studied
music, but I am working in business now.
Dialogue 4:
A: Can you tell me what your greatest strength is?
B: I think it’s my quick thinking and decision making. There have been many times when
I’ve been under pressure and made the right decision.
A: How about your greatest weakness?
B: Probably, my computer skills. I know a little bit, but I need to learn a lot more.
Dialogue 5:
A: What’s your greatest strength as a manager?
B: It’s my ability to understand and encourage people. I enjoy working with different
kinds of people from all kind of background.
A: What about your greatest weakness?

B: Now I think it’s my experience. I’m still young and gaining experience in management.
Part B: Vocabulary
Task 1: Put the words and phrases into the correct columns
well mannered cannot accept criticism good with words dislike advice
lack patience good timekeeper indecisive hard working
good at teamwork independent well organized punctual
can set own targets hot tempered lack experience reserved
cannot focus good at computer dedicated English at elementary level
Strengths Weaknesses
Task 2: Number these sentences from a dialogue in the correct order.
Dialogue 1:
⬜ I’m a quick learner and a great team player.

⬜ Did you have any trouble with your teammates?
⬜ Yes. When I was a student, I worked in groups a lot, I was usually the team leader and I
did my job well.
⬜ How about your biggest weakness?

⬜ Can you tell me what your greatest strength is?
⬜ This would be my English communication skills. But I’m learning to improve my English.
Also, I’ve just graduated so I need to learn and work to get more experience.

⬜ Could you show me an example?
⬜ Just sometimes, because, we were usually well-cooperative; we shares ideas, learned from
each other to complete our project.
Dialogue 2:
⬜ What about your greatest weakness?

⬜ What is your biggest strength?
⬜ Yes. When I was at Charter Insurance, our department had a problem with the monthly
quota. I suggested a promotional program for that holiday occasion.
⬜ How was the result?

⬜ Can you give me an example?
⬜ This would be my experience. But I’m still young and I can still learn to know.
⬜ My greatest strength is creativeness. Sometimes, my advice makes my colleagues
surprised.
⬜ Finally, we achieved an unexpected result.

Work in pairs. Play role of the interviewer and interviewee.
1. - What is your greatest strength?

- Can you tell me what your greatest strength is?
- How would you describe your greatest strength?
2. How about your greatest weakness?

LESSON 5: DISCUSSING YOUR WORK EXPERIENCE
Part A: Listen to these dialogues then practice.
Dialogue 1:
A: Can you tell me about your previous job experience, please?
B: Sure, when I studied at the university, I worked as an intern at Avery Publishing. I
worked in the main office. After I graduated, I worked in the same place full time. I work
in administration at the main office. I was there for four years.
A: Tell me about your experience there?
B: As an office intern, I just helped with office support. When I became full time, I was an
administrator assistant. I helped my boss with her project.
A: How did you like the company?
B: I liked the company very much. The people were very nice and we all worked together
very well.
Dialogue 2:
A: Please tell me about your previous job experience?
B: Yes. When I finished secretary for 10 years now, I first started in 1991 with Johnson &
Johnson. I worked with them for 6 years. And then, when I got married and we moved to
Denver then I worked for the united passport services for 4 years.
A: Has your experience been good?
B: Yes. I’ve learned a lot about management and developed my job skills.
Dialogue 3:
A: Could you please describe your previous job experience?
B: I graduated from university in 1990 and started work for Sanwa Bank. I’ve been with
Sanwa Bank up till now.

A: Why are you leaving?
B: I’m looking for a job with more responsibility and flexibility.
A: Was you ever promoted?
B: Yes. Twice.
A: And how would you describe your experience there?
B: It was good experience. The people were great, the benefits were good but I’m still
looking for better aspects.
Dialogue 4:
A: Please tell me about your previous work experience?
B: I’ve been working for sales and marketing for 3 years now. The first company I
worked for - Medial Ware went out of business after I was there just 1 year. I then went
to work for Universal System for 2 years and I’ve just been laid off.
Part B: Match the following questions and answers. Then practice and play role.
Questions
1. Give me a specific example at your last position?

2. Did you work well with your colleagues?
3. How did you get along with your subordinates?
4. What do you expect from your manager?
5. What did you hear about us?
6. What do you want to gain from your next job?
7. What did you like or dislike about your previous job?
8. How long do you plan on staying with this company?
9. How have you handled conflicts at work?
10. What did you learn from your internship?
Answers
a. I have been working and gaining experience to get into this company. This is where I
want to be and I plan on staying a long time if I’m offered the job.
b. I analyze the conflict and create a list of steps I can take to resolve it. By thinking about
these steps and taking action, I found that most conflicts are easy to handle.

c. I expect my manager to give me relevant work, provide me both positive and negative
feedback so that I can improve myself.
d. My relationship with my subordinates is very good. They’re very open and honest with
me and I’m sure they feel they can come to me with any problems.
e. I’ve always had an easy time getting along with different types of people. So I never had
a problem getting along with my co-workers. I consider many of them my friends.
f. During my last semester, I had the opportunity to work as an intern at PouSung company.
It was only 8 weeks but I could learn how to operate machines, test new software,
especially, I could learn about their working styles, how to work in team effectively and
how to deal with time pressure at work. It was a great experience for me to start my
career.
g. I heard that ABC Company is the leader in copy machine distribution. ABC Company is
a global company in 18 different countries, and it’s one of the best companies to work for.
h. In my last position, I was the manager for a Japanese restaurant which located in
downtown. It was hard work, I had to work 10 hours a day, but the people were friendly
and I had a lot of fun there.
i. I want a position where I’ll be challenged. I want to learn a lot of new things and I want
to improve myself. So I’m looking for a job that will provide these things for me.
j. I enjoyed the people I worked with. It was a friendly and fun atmosphere and I
actually enjoyed going into work each morning.
Work in pairs. Ask and answer the following questions.
1. Please tell me about your previous work experience?

2. What did you learn from your internship?
3. How long do you plan on staying with this company?
4. What did you hear about us?
5. What do you want to gain from your next job?

LESSSON 6: EXPRESSING YOUR JOB DESIRE
Part A: Read and watch videos.
Dialogue 1:
A: Why do you want to work for us?
B: When I saw the job advertisement, I became very interested. I have friends who are
customers here. They said they like doing business here as well. I also feel I’m qualified
for the job.
A: Why should we hire you?
B: Because I have experience and a strong desire to succeed.
Dialogue 2:
A: Why do you want to work here?
B: Because this company has a good reputation.
B: I think I have the right personality and skills and I also have experience and
motivation.
Dialogue 3:
A: Why do you want this job?
B: Because I know I can do this job well.
B: Because of my drive and commitment.

Dialogue 4:
A: Can you tell me why you want this job?
B: Well, the description sounded very interesting. And I think I can succeed at it.
A: Why should we choose you for this job?
B: I’m a very committed worker and I love challenges like this.
Dialogue 5:
A: Why do you want to work here?
B: I want to challenge of working in a large international firm.
A: Why should we hire you over another person?
B: Because I am qualified and because I have the will to succeed.
Part B: Discuss the following tips to answer interview questions. Then, figure out
your own answers.
1. Why should we hire you?
The easy answer is that you are the best But I’m also passionate about this industry
person for the job. And, don’t be afraid to and I’m driven to deliver high-quality
say so, but then back it up with what work.”
specially differentiates you.
For example: “Well, I have all of the skills

and experience that you’re looking for and
I’m confident that I would be a superstar
in this project management role.
It’s not just my background leading
successful projects for top companies —
or my people skills, which have helped me
develop great relationships with
developers, vendors, and senior managers.

2. Why do you want this job?
When answering this question, you want to show that you have researched the company,
and prove that you are a good fit for the job. So, research the company ahead of time, be
specific about why you are a good fit, and emphasize what you can contribute.
For example: “I want this job because it emphasizes sales and marketing, two of my
greatest skill sets. I know I could bring my 3 years of sales and marketing experience to
this company, and help you continue your years of growth.”
3. Where do you see yourself in five years?
The interviewer wants to understand more about your career goals and how the
position would fit into your grand plan. You are also asked a related question: What are
your long-term career goals? They care about your career goals because they want to
hire someone who is motivated, proactive, and likely to stick around and work hard if
hired. So, stress your interest in a long-term career and demonstrate your
enthusiasm for the job.
For example: “I am driven to be the best at what I do and I want to work at the
organisation where I’ll have opportunities to develop my skills, take on interesting
projects, and work with people I can really learn from. Some of the most innovative
thinkers in the industry work here and that’s a big reason why I would love to build a
career here.”
Take the time to think about this question and prepare a response. Don’t memorize a
script, but practice how you will describe your long-term career plans in a way that will
be relevant to the interviewer and help you tell your story about why you’re the best
person for the job.

Here is College Humor’s interesting take on this classic interview question.

LESSSON 7: DEALING WITH TOUGH QUESTIONS
Part A: Listen to the dialogues then practice with your partner.
Dialogue 1
A: Are you able to travel?
B: Yes, I enjoy travelling.
A: Are you willing to relocate?
B: Yes I am.
Dialogue 2
A: Would you be able to travel?
B: Sure. I don’t mind travelling.
A: What about relocating? Would you be able to relocate?
B: Um… Relocating would be difficult. You see, I have a family with three children. I
guess I can relocate but it would not be easy.
Dialogue 3
A: Are you able to work on weekends?
B: Well, I can work Saturdays but not Sundays.
A: Are you able to work add hours?
B: I prefer to work in the daytime but I don’t mind doing some add hours.
Dialogue 4
A: What are your salary requirements?
B: I am looking for at least 30.000
A: This position starts at 35.000. Is this ok?
B: Yes, that would be fine. Are there opportunities for advancement?
A: Yes, you are evaluated for raises and bonuses every year.

Part B: Match the questions below with their suitable answers.
Questions:
1. How do you handle stress?

2. Do you manage your time well?
3. What motivates you?
4. Do you consider yourself successful? Why?
5. Have you learned from your mistakes?
6. Are you willing to work under pressure?
7. What has been the greatest disappointment in your life?
8. How would you handle it if your boss was wrong?
9. If you don’t understand your assignment and you can’t reach your boss, what would
you do?
10. If you are given work that is boring and tedious, what will you do?
11. What do you expect from a supervisor?
12. How much do you expect to get paid?
Answers:
a. I’m good at managing my time because I’m never late to work, and I’ve never
missed a deadline.
b. I consider myself successful because of my ability to get along well with others,
including employers, staff, and clients. My friendly personality, coupled with my
ability to effectively communicate, helps me establish relationships and achieve
results, particularly on team projects.
c. I appreciate a work environment where supervisors try to make personal

connections with their employees.
d. I don’t mind doing boring and tedious work. As long as I don’t have to do it for a long
duration such as six months, then I really wouldn’t have a problem.
e. I react to situations, rather than to stress. That way, the situation is handled and
doesn't become stressful. For example, when I deal with an unsatisfied customer,
rather than feeling stressed, I focus on the task at hand. I believe my ability to
communicate effectively with customers during these moments helps reduce my
own stress in these situations and also reduces any stress the customer may feel.
f. Learning new things has always been a great motivator for me. In every job I've
had, I believe I've always been able to learn something new, or a new way to look
at a problem.
g. I believe I can develop myself by working hard and taking challenges. I don’t mind
working under pressure, it’s good for me to get more experience.

h. I would first see what the deadline is and if my manager will be back before the
deadline. If not, I would ask my peers or other managers to see if they know the
assignment.
i. As I understand the requirement of this position, I would be expected to be
responsible for doing my work with all of my dedication. If you don't mind, may I
know the normal salary range in this company for this type of work? and then we
can discuss the salary.
j. I have had many disappointments, like most people, but I believe that we learn
from all the experiences we have in life, and that the disappointments as well as
the accomplishments make us stronger and better able to deal with many
different situations.
k. One thing I have learned from past mistakes is when to ask for help. I have
learned that it is far better to ask for clarification and solve an issue right away,
than be unsure. I know that your company emphasizes teamwork and the need to
be in constant communication with one another, and I think my ability to ask (and
answer) questions of my peers would help me fit in very well with your company
culture.
l. If I was sure my boss was wrong about something, I would talk to him or her
about it and discuss my thoughts. I would explain why I thought they were wrong.
If we reached a deadlock I would suggest conferring with other colleagues about
the issue.

Work in pairs. Figure out your answers for the following questions and play role.
1. Are you able to work on weekends?
2. Are you able to work add hours?
3. Do you manage your time well?
4. Do you consider yourself successful? Why?
5. How do you handle stress?
6. What motivates you?
7. Are you willing to work under pressure?
8. What do you expect from a supervisor?
9. If you don’t understand your assignment and you can’t reach your boss, what would
you do?
10. If you are given work that is boring and tedious, what will you do?
11. Are you willing to relocate?
🡪 Situational question: If we offer you to work in our branch, in Hanoi for 2 years,
is it ok for you?

12. What are your salary requirements?/ How much do you expect to get paid?
🡪 Situational question: You’re looking for at least 7 millions VND per month, but
this position perhaps starts at 5 millions. Are you still interested in the job?
Salary Negotiation Tips
1. Have a number in mind

Going into any interview setting, you must know that the interviewer will ask you what
your salary expectations are. So be prepared with a salary range before entering the
interview room. Do this by researching the average salary of similar positions in your
area. Don’t forget to figure in your education and qualifications as well. Also, keep in
mind that if you ask for a higher salary, you will almost always get a bit more money
than what the employer originally offered if they think you have the experience and
skills to back it up.
2. Always negotiate within a range

This way you have a high and low end for the employer to work with. Don’t under value
yourself, but providing a range shows that you are willing to compromise and negotiate
from there.
3. Support your expected salary with an explanation

Explain to the interviewer that you came to the salary calculation based on the skills
and value you will bring to the company in this position. For example, talk about your
education, skills, expertise, accomplishments in the profession, and your years on the
job.
4. Bonuses and holidays are also up for negotiation

If the money you’re offered is on the low end, but you see a lot of promise in the
company, don’t be afraid to do a little more negotiating as far as holidays and benefits.
Many newer companies offer lower salaries, but are willing to top it off with additional
holidays or bonuses until they can afford to pay employees more money. Remember,
bonuses and holidays can add another 40 percent to a basic salary and you can still
negotiate as far as days off, reduced hours, and the option to work from home.
Here are some sample answers to assist you in formulating your own answers to
questions about salary during the interview:
– “From the research that I have done it appears to be from $700 to $800 per month. Is
that the range you had in mind?”
– “Based on my previous experience and education and the ‘going rate’ for this type of
position, I would like to get at least 10,000 millions. Is that a range that fit with your
compensation structure?”

- “I really need more information about the job before we start to discuss salary. I’d like
to postpone that discussion until later. Maybe you could tell me what is budgeted for the
position, and how your commission structure works.”
– “Before I answer that question I’d like to ask what you typically pay someone with my
experience and education in this type of position?”
- “I really need more information about the position before I can begin to discuss salary.
Can you tell me the range budgeted for this position?”
– “I would need to know more about your salary structure and how often you review
salaries as well as your entire package before I could discuss salary ranges. Could you
provide me with more information before we discuss this subject?”
LESSON 8: ASKING YOUR OWN QUESTIONS
Part A: Listen to these dialogues then practice with your partners.
Dialogue 1
A: Do you have any questions for me?
B: Yes, what is the starting salary?
A: The starting salary is $35.000 a year plus benefits.
B: And what are the hours of the job?
A: The office opens at 7 a.m. most people usually take 1 hour lunch break around noon and
then leave about 4 p.m. but the office doesn’t close until 6 p.m. so you can stay later if you
like.
Dialogue 2
A: Do you have any questions?
B: May I ask what the specific responsibilities for this position are?
A: You will be expected to be in the office during office hours which is from 8 a.m. until 5:30
p.m. Monday through Friday. You’ll also be expected to answer incoming telephone calls and
to help walking customers. You’ll also be expected to work with typing, filing and some data
entries.
B: Can you tell me the history of the company?
A: We started our company in 1980 and we began in New York but moved here in 1990 since
then we’ve opened in 10 states across the Eastern US.

Dialogue 3
A: Would you like to ask me any questions?
B: What kind of person are you looking for?
A: We’re looking for a responsible person who can handle pressure. Someone with experience
and training is good but not necessary.
B: Do you offer any kind of educational or training program for employees?
A: We offer free computer training for full-time employees.
Part B: Complete the conversations below and play role in pairs
1.
A: By the way, what is your present monthly (1) __________?

B: One thousand dollars.
A: How much do you expect to be (2) __________?
B: That’s not the (3) _________ I care about. You can decide on my (4) ___________and
experience.
A: Our salary scale is different. We (5) ________ on weekly basic.
B: I accept that.
A: We give (6) __________ semi-annually.
B: That’s great. I will follow whatever rules you have here.
2.
A: Any questions about the job?

B: Yes, madam. (1) _______ will I know if I have the job?
A: We should know whom we want to (2)_______ by next Monday if we decide.
B: How many (3) _______ are there in your department?
A: About fifty people.

B: Is the job full-time or part-time?
A: Full-time
B: What are the (4) _______?
A: We work five days a week, from 8 to 4 with an hour for (5)________
B: Is there over time?
A: Sometimes, but not often.
B: By the way, will there any chances I might work (6) _________ in the future?
A: Yes, if you do well, you will have a good chance to be transferred oversea.
B: I have no question, thank you.
Part C: Discuss the following tip in groups. Then make a list of questions to ask at the
interview.
Asking good questions shows that you are both interested and prepared, which will impress
the interviewer, and the answers to those questions should also help you decide whether or not
you want to work for the employer. Here's a list of suggested questions to ask the interviewer.
- How would you describe the responsibilities of the position?

- How would you describe a typical day in this position?
- In my first 90 days on the job, what’s my first priority?
- What is one of the most difficult challenges facing your department?
- Is this a new position, or am I replacing someone?
- What is your management style like?
- What kind of tools are provided to help me do my job; and, how often are they
upgraded?
- How would my performance be measured?
- When can I expect to hear from you?

APPENDIX 1: INTERVIEW TIPS
1. Plan ahead
● Check where and when – sort out any travel and accommodation you need – check
their website for maps and directions.
● Be ready for questions – some about your application, as well as your chance to ask
about the course and the uni/college.
● Know your stuff – show you know the latest in your subject area, and keep up to
date with the news – they might ask to hear your views.
● Practice – have mock interviews with a teacher or adviser – cover why you chose
that course and what you enjoy most about your current studies.
● Sleep well!
2. The interview
● Dress smartly – you might not need a suit, but smart trousers/skirt and a
shirt/blouse will show you're taking it seriously.

● Get there early – have their phone number handy so you can let them know just in
case you're delayed.
● Good body language – don't slouch, yawn or fold your arms – stay calm and alert,
sit up straight and make eye contact.
● Don't worry if you don't understand – ask them to repeat or rephrase the
question, make a good guess, or relate it to something you know better.
● Expect the unexpected – they might do a surprise test to see how you react under
pressure – just do your best.
● Ask them questions too – this shows enthusiasm and gives you chance to get
answers you haven't found yet.
3. Afterwards
● Make notes – if you have more interviews coming up, it might be handy preparation
to write down the questions and answers you've already had.
● Reflect on how you did – decide what worked well and think of new answers for
areas you want to improve in.
● Then sit back and wait – once we've heard from the university or college, we'll let
you know in Track if they're making you an offer.
APPENDIX 2:WRITING AND RESPONDING TO AN EMAIL
I. BASIC: To, Cc, Bcc and Subject
You should always make sure you e-mail the right people, in the right way. The To, Cc and
Bcc fields allow you to indicate how your message should be read by the people that
receive it.
1. To
The To field is for people that the message directly affects, and that you require action
from. If you expecting someone to do something, they should be in the To field.
It's also a good idea to include all the people you put in the To: field in your opener line.
This lets the others know who is involved in the conversation.

Hi Bill, Ted, Mary, Suzy,
If you are sending to more than four people, don't bother with this and just start with Hi
all or Hello team.
The To field can be used for as many addresses as you like - some people mistakenly
think the Cc line is for multiple addresses.
2. Cc
The Cc (or carbon copy) field is for people you want to know about the message, but
are not directly involved. It's mainly for people that do not need to act or reply to the
message, but to keep them informed.
For those of you born after the 1980's, the term "Carbon Copy" comes from when
typewriters were used to write letters. You would put two pieces of paper in a
typewriter at the same time, with a piece of carbon paper in between. The letters would
press through the carbon paper, leaving an extra copy of the text on the sheet at the back.
The CC field can be used for a number of reasons.
● It keeps other people "in the loop" on certain issues (often used to keep managers
up to date on issues).
● It lets people know if they are expected to take action, or if they are just being
informed.
● It allows you to make the receiver aware that other people know what is going on
(in case you want them to take the content more seriously, or treat it as more
important or urgent).
3. Bcc
The Bcc field (Blind Carbon Copy) is used when you want other people to receive the
message, but you don't want the other recipients to know they got it.
When people get an e-mail, they'll also see all the people in the To and Cc lines - but not
Bcc.
One good use of Bcc is when sending an e-mail to hundreds of people. You don't want
them all to see each other's e-mail addresses so you use this field, rather than
the To or Cc lines.A

Finally, the Subject is the title of an email. (what the email is about)
To People required to take action

Kept informed of the content, but no actions required from
Cc
them
Bcc
Receive the message without any of the other recipients
knowing. Also used for larger mailings (over 50)
title of email
Subject
II. EMAIL FORMAT:

1. Starting:
The starring of a formal email is similar to the starting of a letter. When writing to
someone you do not know by name, you put “To Whom it May Concern.” When applying
for a job, you would address the person by, “Dear Hiring Manager.” If you do know the
recipient’s name, you put “Dear Mr./Ms. Smith.” For a formal salutation, you should not
use the recipient’s first name or the informal greetings “Hello” or “Hey.”
2. Body Paragraphs:
It is important to remember that an email needs to be concise. The first sentence,
known as the opening sentence, can be a greeting if the situation allows it.
• I hope all is well with you.

• Thank you for your prompt response.
However, for most formal emails it is best to get straight to the point. Depending on the
subject, you should have a maximum of four paragraphs and each paragraph should
contain a single point. It is also important to provide questions in order to prompt a
response. At the end of your last paragraph you should provide a “thank you” or “call to
action” depending on the subject of your email.
• Thank you for your assistance with…

• Thank you for your time and I look forward to hearing back from you.
• Please feel free to call or email me if you have any questions.
• I would appreciate it if this could be taken care of promptly.
3. Ending:
Like the starting, the ending of a formal email can be the same as the ending to a
letter. However, unlike the starting, there are more options for an ending.
• Thank you
• Best regards
• Sincerely
• Yours

The ending is then followed by your full name. It is also beneficial to add your job
position (if applicable) and phone number under your name in the 4th paragraph.
Example:
Sincerely,
Julia Smith
Student Body President
Menlo College
(555) 555-5555
III. INFORMAL VS. FORMAL

1. Informal:
• Written to friends an
• d family
• Accuracy and grammar (spelling and punctuation) are not important
• You can make up your own rules
Example:
Hi Anne,
I miss you so much! Can’t wait to see you on Friday!! We haven’t hung out in so long! I
miss my bestie! Maybe we can go to the movies or dinner or just chill and watch TV and
catch up…idc, whichever you want.
Love ya,
Jules
2. Formal:
• Written to a professor, colleague, boss, etc.
• Must always be professional
• Accurate grammar, punctuation, and spelling necessary
Example:
Dear Professor Johnson,

I was unable to attend class today due to a doctor’s appointment. When you have a
moment, could please let me know what I missed and what homework I need to have
completed for Friday?
Thank you,
Julia Smith
IV. How to write

1. Formal emails
2. Informal emails

V. Language support

VI. Email abbreviations
E-mail users have adopted abbreviations with enthusiasm, primarily because they
enable users to insert common phrases into their correspondence quickly and easily.
This is a list of the most commonly used abbreviations in semi-formal e-mails:

AFAIK As far as I know IMHO In my humble
AKA Also known as IMO opinion
ASAP As soon as possible IOW In my opinion
F2F Face to face IRL In other words
FWIW For what it’s worth NRN In real life
FYA For your amusement PLS No reply necessary
FYI For your information POV Please

Point of view
VII. EXERCISE
Exercise 1: Read the email below and fill in the to, Cc and subject line
a.

b.
c.

Exercise 2: Read the email then answer the questions
a.
b.

Exercise 3: Formal vs. Informal
State whether the sentence would be classified as either formal or informal. If
informal, change it to formal.
Example:
Hi y’all!
_informal; To Whom it May Concern:__
1.) I am pleased to inform you that you have won our grand prize.
_____________
2.) I hope all is well with your new career choice.

_____________
3.) I shouldn’t have gone and missed with it!!

_____________
4.) I can’t help you with that cuz it’s too hard.
_____________
5.) Hi, how are you?

_____________
Exercise 4: Rewrite these emails

a. Hello Professor Smith,
I’m sorry to tell you but im sick and will not be able to come to class. See ya Wednesday.
Jason
b. Dear Sally Blue,

I read online that you’re selling business cards. I was wondering how much if i only
wanted 500? Is color and a logo extra? Can I see an example before all are shipped or will
that cost extra? You seem to have a great business so I hope you can help.
Thanks,
Jess Higgins
c. Dear Sir/Madam,
I am a graduate from menlo college. I got a degree in business and would now like to use
it. Your company looks interesting. Can I come in for an interview? I have alot of
experience from my schooling and extra cirriculers. I think I can help the company alot.
Please respond to my email to let me know.
Thanks,
Max Oates
Exercise 5: Rewrite the email below in a more formal style.

Exercise 6: Write an email as required

Exercise 7: write an email as required

Exercise 8:
Exercise 9:

Exercise 10: Rewrite the email just like native English speakers do

REFERENCES
http://www.investopedia.com/financial-edge/0711/9-different-ways-to-find-a-new-job.
aspx
https://en.islcollective.com/resources/printables/worksheets_doc_docx/adjectives_for_
jobs/jobs-adjectives-jobs/4524
https://www.thebalance.com/job-interview-questions-and-answers-2061204
https://biginterview.com/blog/2013/04/why-should-we-hire-you.html
https://www.thebalance.com/tough-interview-question-answers-2061233
http://www.job-interview-wisdom.com/job-interview-tips.html
https://www.topuniversities.com/student-info/careers-advice/interview-dos-donts
https://www.ucas.com/ucas/undergraduate/apply-and-track/track-your-application/u
ndergraduate-interview-invitations9’

http://www.executiveformats.com/blog.1.php
http://theundercoverrecruiter.com/how-prepare-your-salary-negotiation-6-clever-idea
s/
http://interviewcoach.com/blog/salary-talk-during-the-job-interview-what-is-the-best-
way-to-respond/

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CHAPTER 1:

JOB FINDING SKILLS

GET READY FOR JOB INTERVIEWSPage 3

In the past, people searching for a job usually

Newspaper job ads.

1.2. CAREER WEBSITES

These websites function in a

GET READY FOR JOB INTERVIEWSPage 4

Job application from Unilever

To prepare for a job fair, job seekers should

GET READY FOR JOB INTERVIEWSPage 5

GET READY FOR JOB INTERVIEWSPage 6

An online job advertisement has five main elements.

Job advertisement 1: (Advertised on Jobstreet.com on December 29, 2016)

GET READY FOR JOB INTERVIEWSPage 7

GET READY FOR JOB INTERVIEWSPage 9

GET READY FOR JOB INTERVIEWSPage 11

accountant financial adviser quality control construction worker

web designer R&D agent electrician receptionist

purchasing staff travel agent QA staff mechanic

secretary nurse marketing director supervisor

software engineer laboratory technician technical assistant electronic engineer

cashier maintenance staff teacher interpreter

technician officer production staff civil engineer computer programmer

tourism consultant telesales lab staff sales staff

1. Tourism tour guide,

GET READY FOR JOB INTERVIEWSPage 12

10. Electrical &

16. Medical Test

GET READY FOR JOB INTERVIEWSPage 13

GET READY FOR JOB INTERVIEWSPage 14

❖ A résumé or Curriculum Vitae (CV) is a personal and professional summary of your

II. WHY DO YOU NEED A RÉSUMÉ?

III. TYPES OF RÉSUMÉ

GET READY FOR JOB INTERVIEWSPage 15

9/2001 – 12/2003: Chief Accountant

10/1998 – 08/2001: Accountant

GET READY FOR JOB INTERVIEWSPage 16

GET READY FOR JOB INTERVIEWSPage 17

GET READY FOR JOB INTERVIEWSPage 18

Office Aide (co-op experience), Langton High School, Langton, Michigan.

Answered telephone, took messages. Scheduled appointments in counseling office. Filed

Cashier/Counter Worker, McDonalds's Restaurant, Langton, Michigan.

GET READY FOR JOB INTERVIEWSPage 19

Child Care, Frank and Evelyn Whitford, Langton, Michigan.

● What part does a résumé have?

GET READY FOR JOB INTERVIEWSPage 20

● Parts of Nisa’s résumé

a. Date of birth: 30 April 1992

This information will include:

GET READY FOR JOB INTERVIEWSPage 21

HOANG QUOC HUY

● Write your contact information here:

II. CAREER OBJECTIVES:

GET READY FOR JOB INTERVIEWSPage 22

❖ Career Objectives Samples:

GET READY FOR JOB INTERVIEWSPage 23

956, 31st Street Website: http://cvmkr.com

Education: University of Tennessee at Chattanooga