FAQ

POE Security Camera System

Catalogue
1.Basic Question
2.HDD Issue
3.System remote access Issue
4.Camera/Picture Issue
5.NVR/System Issue
6.APP Issue
7.Motion Detection/Alarm Issue

Web: www.anran-cctv.com

Email: [email protected]

Facebook: https://www.facebook.com/anran.system
1. Basic Question
Q1: What’s the warranty?
A: One Year Warranty and Lifetime Free Technical Support for our products. If there's
any defective of the hardware on using our product, ANRAN will Provide Free
Brand-new Parts for Replacement.
In the meantime, if you want to activate and extend the Warranty(FREE), Please click
this link:"https://anran-cctv.com/warranty/"

Q2: Does it support PTZ control?

A: This system can't support PTZ .The system only can be zoomed in/out on monitor
and mobile phone app.
On local monitor, when the camera of one channel is showed on full screen, you can
long-press the mouse's left button to select the area to be enlarged; On the mobile
app，you can zoom in and out the picture on your phone with your fingers.

Q3: What is the working temperature of camera?

A: Camera operating temperature is between -20℃ and +60℃.

Q4: Does the system support Audio?

A: This system doesn't support Audio Function, you can view the video online but
can't hear audio.

Q5: Does the Camera need to connect with power supply?

A: No needing connect the power supply to the camera, only power the camera with
Ethernet cable.

Q6: Does the POE security system needs Internet?

A: It depends on you, the POE camera system can work without connecting extra
network.You can view live video, record and play videos locally.
If you want to view live video, record, play, and remotely view and access the POE
camera system via smart phone, laptop and desktop, You need connect the NVR to
the home router via network cable.

Q7: Can I connect the system with home wifi to strengthen the signal?
A: The poe camera system can't connect home wifi directly, which need connect the
POE NVR to the router by network cable.
Q8: What is the working distance between NVR and camera?
A: The best operation distance between the POE NVR and POE Camera is 50-100
meter. The operation distance depends on the quality of network cable, the quality
of the network cable sis better , the distance can be farther.
If there are POE switches that can reach 200 meters.

Q9: What should I do if I forget the password of the system?

A: Please provide the time in the upper right corner of the monitor. The tech support
will generate a super password to help you unlock the system.

Q10: Does the camera need batteries or power supply?

A: The cameras need to be plugged in with Ethernet cable for 24/7 monitoring, not
battery operated. If use battery, it's not safe and cannot use for a long time.

2. HDD Issue
Q1. How to check the NVR whether install the HDD?
A: 1: If your NVR is square and there are 4 screws on the bottom of the NVR box, you
will know this system includes HDD.

2: Check it on monitor which connected the system. Right click your mouse to "Main
Menu---System--HDD Manage", you will get the HDD information.
3: Open the NVR box, double check if your system has a pre-installed hard drive.
If your NVR is Cylindrical, you can check by the following link of video:
https://drive.google.com/open?id=1o9h47TlEvBjXmMCGGV3HhtuNgMv4KywS
If you still cannot find the hard drive, you can contact our tech support to have a
further checking via [email protected]

Q2: When HDD is full, do I need to delete recordings?

A:No need, It's loop recording, that means it will auto overwrite when the hard drive
is full.

Q3: Which hard drive does POE security systems use?

A: ANRAN POE Security Camera System supports up to 4TB HDD (Internal, SATA
Interface, 3.5 inches)

Q4: The system includes hard drive. Why it shows "HDD not found" or

"HDD not recognized"?

1. Please change the power supply, use another working power supply and check if it
works normally or not. If the power is broken, the power will be insufficient, which
will cause that the power of NVR is insufficient and fail to run for or recognize the
hard drive in NVR.
In the meantime, if you connect the power supply(48V) came with the system to NVR,
the NVR either can't recognize the hard drive. You can change a new power
supply(48V) to connect the NVR to check the power supply whether has problem.
2. If changed the power supply, the NVR still can't recognize the hard drive, please
open the NVR and check if the SATA cable of the hard drive is loose. If loosed, please
unplug and plug again.
3. If you installed hard drive by yourself, please format it according to the user
manual. Every new hard drive should be formatted before using.
4. If tried all step don't work, please test the hard drive with your PC and check if it
will work or not. If the above methods can't solve the problem, please Email
[email protected] to get the further help from tech support.

3. System remote access Issue

Q1: The system has been connected to the router, and the real-time

video is showing, but the Nat status is "Connecting". What should I do?
A: 1. Please check the ethernet connection from the NVR to the router, if connect
success, it will have a flashing yellow and stable green light. If not, try with another
cable.
2. Right click the main menu "Network setup-Phone APP and Network" to enable the
"Cloud1" and "DHCP" and click apply&ok to save the configuration, waiting about
1min till it says "Connected". If still "Connecting", try reboot the nvr.
If the above methods can't solve the problem, please Email [email protected]
to get the further help from tech support.

Q2: What should I do if the system cannot be automatically

"Connected" after a sudden power failure?

1.Right click the mouse, navigate to Main Menu→Network→select DHCP and click
Enable as shown in the figure below. Click OK. Wait 1 minute to change.
2. Your router maybe disable"DHCP"and prevents new devices from connecting.
a. Please login to your router and enable the DHCP function of the router.
b. Restart your router or reset the router to factory settings
c. Change the network cable connected to the NVR or change other router

4. Camera/Picture Issue
Q1: When the system is connected, the monitor is black/no signal/out

of resolution/not support mode.

The default NVR resolution is 1280x1024, please ensure TV resolution is 1280x1024
or bigger, also the video mode is correct.
1. Do you have other VGA or HDMI cable? please use other HDMI or VGA cable
connect camera system and monitor.

2. The monitor's resolution must be higher than the display resolution of NVR. If not,
monitor is not able to show any image of cameras. The NVR default resolution is
1280x1024. If monitor can't show any image of cameras, it can prove the display
resolution of NVR is higher than your monitor's, please adjust the resolution of your
monitor to 1280x1024 or use a higher than 1280x1024 resolution monitor to
connect NVR.

3. Do your have other computer monitor, please change the other monitor and use
the computer monitor to connect your system.

4. Don't connect your camera system to your wifi router and then check it working or
not

5. Remove the hard disk (also don't connect NVR to wifi router, only connect a
monitor), and then restart NVR, check it working or not.

Q2: What should I do when the camera shows "camera out of

resolution", "camera IP conflic" or one camera is no picture, etc.

a: If there is a camera without a picture
1) Checking the network cable, use another working network cable for this camera
and check whether it will work normally or not.
Does its IR Leds turn on or not when you try another network cable for it? (Use your
finger to cover its photo-resistance to confirm this information)
2) Change the camera to another channel and check whether it will work normally or
not.
3) Please check if the IP address of camera has changed and the channel is occupied,
right click the mouse, go to "Add camera", delete the camera firstly, then search and
add the camera again;
b. Camera IP conflic
Re-configure a new IP Address for camera manually if the camera shows IP conflic.
c. Camera out of resolution
Please right click the mouse button→Main Menu→Mode Switch, select 1080P mode
and finally click OK if the camera out of resolution.

Q3: All the cameras are suddenly disconnected and no picture. What

should I do?
1. Restart the camera system.
2. Please Go to "Add camera". Check if the IP address of camera has changed and the
channel is occupied, right click the mouse, go to "Add camera", delete the camera
firstly, then search and add the camera again;
Q4: What should I do when the picture of camera is blurry or Cloudy?
May be there have humidity within inside the camera.
As the climate is too humid in the morning, have humidity within inside the camera.
Causes the camera to blur. The solution is to remove the camera cover clean the
camera lens and glass, then been power for the camera for more than 1~2 hour, turn
the humid into a dry air. Then reinstall the cover.Then It will become normal. It is
ease to remove the cover.
If you already have installed the camera, you only need loosen camera screw, make
the camera breathable, been power for the camera for more than 1~2 hour, Air-dried
water vapor. Turn the humid into a dry air.

5. NVR/System Issue
Q1: NVR reboots automatically
Is it rebooting continuously or just occasionally? Please check the problem with steps
one by one:
1. Go to the "Menu Menu-System-Advanced-Restore" to reset the NVR,
2. Remove the ethernet cable, it may caused by IP or MAC conflict;
3. Try with another 48V power supply adaptor, it may caused by a faulty power
supply adaptor or power shortage;
4. Remove the hard drive from the NVR;
5. If tried all but still no good, then you will need to update the NVR version, please
send email to [email protected]

Tip: If it stops reboot after removed the hard drive, we advise you to install the hard
drive to your PC to format and install it back to NVR. or change a new hard drive
directly.

6. APP Issue
Make sure your camera system have connect to the router with a net cable and
please right click the mouse, than go to the “Main Menu--Network--Phone APP”, you
will find the Network Status. Please make sure the Network Status is “Connected”
firstly. Otherwise, you will fail to remote access the system on APP. Then follow steps
below to setup:

1. Mobile App setup:

https://drive.google.com/open?id=1A-wFO6hxfLBwoa3uG0PNotcEOhYwkL2h

2. PC setup:
https://anran-cctv.com/faq-items/q45-how-to-view-poe-camera-system-on
-pc/
7. Motion Detection/Alarm Issue
If you want to record only when the moving object is detected, please follow the link
below.
https://drive.google.com/open?id=11uafi8LVZ4bDl7Qw_r2O20Xrua3eFCNx

If you want the system to be recording 24/7 and also motion detection, please check
the link below.
https://drive.google.com/open?id=1iLVPO1WDREYkk-6m2SAEP_OhzU3gzVwJ

How to setup "Email alarm"

Make sure your camera system have connect to the router with a net cable and
please right click the mouse, than go to the “Main Menu--Network--Phone APP”, you
will find the Network Status. Please make sure the Network Status is “Connected”
firstly, please click the following link:
https://anran-cctv.com/faq-items/q44-how-to-set-email-alarm-for-poe-c
amera-system/

Web: www.anran-cctv.com

Email: [email protected]

Facebook: https://www.facebook.com/anran.system