03 IMS Manual

AL ISLAHAT CONTRACTING & GENERAL
MAINTENANCE - L L C
QUALITY, HEALTH, SAFETY, AND

ENVIRONMENT SYSTEM
MANUAL
NAME SIGNATURE DATE
PREPARED BY NERMEEN ROSHDY 22/02/2024
APPROVED BY MOHAMED MAKKY 22/02/2024
1. REVISION AND APPROVAL
Rev. Date Nature of Changes Approved By
AL ISLAHAT Doc. No: IMS-MN-01

CONTRACTING & Document Title: Revision 00 Page 1 of 32
GENERAL MAINTENANCE QHSE Manual Dated: 22 Feb 2024
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00 22 Feb 2024 Original issue. MANAGING DIRECTOR
Contents
CONTENTS 2
0 INTRODUCTION 5
1.0 SCOPE 5
3.0 TERMS & DEFINITIONS 6
4 CONTEXT OF THE ORGANIZATION 10
4.1 Understanding Context of the Organization ............................................................................ 10
4.2 Understanding the needs and expectations of interested Parties ....................................... 11
4.3 Determining the scope of the integrated management system ............................................ 11
4.4 QHSE Management System and its process .......................................................................... 12

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5.1 Leadership and Commitment ........................
5.0 LEADERSHIP & WORKER PARTICIPATION 12
5.1.1 General .....................................................
5.1.2 Customer Focus ............................................................................................................. 13
5.2 QHSE Policy ........................................................................................................................... 13
5.3 Resources, Roles, Responsibility, Accountability and Authority .......................................... 14
5.4 Participation and Consultation ................................................................................................... 14
6.1 Actions to address risks & opportunities .........................................................
6.0 PLANNING 15
6.1.1 General .......................................................................................................................
6.1.2 Hazard Identification, Environmental Aspects, and assessment of Risk and
Opportunities ................................................................................................................................... 15
6.1.2.1 Hazard identification ......................................................................................................... 15
6.1.2.2 Environmental Aspect ...................................................................................................... 16
6.1.2.3 Assessment of OHS risks and other risks to the OHS management system .......... 17
6.1.2.4 Assessment of OH&S opportunities and other opportunities for the OHS
management system ..................................................................................................................... 17
6.1.3 Compliance Obligation .................................................................................................. 18
6.1.4 Planning to take action ........................................................................................................ 18
6.2 Objectives, Targets and Programmes ................................................................................ 18
6.3 Planning of changes .............................................................................................................. 19
7 SUPPORT 19
7.1 RESOURCES 19
7.1.1 General ............................................................................................................................ 19
7.1.2 People .................................................................................................................................... 19
7.1.3 Infrastructure ................................................................................................................... 19
7.1.4 Work Environment .......................................................................................................... 19
7.1.5 Monitoring and measuring resources ................................................................................ 20
7.1.6 Organizational Knowledge .................................................................................................. 20
7.2 Competence ................................................................................................................................. 20
7.3 Awareness .................................................................................................................................... 21
7.4 Communications .......................................................................................................................... 21
7.4.1 General .................................................................................................................................. 21
7.4.2 Internal Communication ...................................................................................................... 21
7.4.3: External communication ..................................................................................................... 22
7.5 Documented Information ....................................................................................................... 22
7.5.1 General ............................................................................................................................ 22
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7.5.2 Creating and updating ......................................................................................................... 23
7.5.3 Control of documented information ................................................................................... 23
8.1 Operational Planning and Control ....................................................................
8.0 OPERATION 23
8.2 Determination of requirements for products and services
and Emergency preparedness ......................................................................................................... 24
8.2.1 Customer Communication .................................................................................................. 24
8.2.2 Determination of Requirements Related to the Product/Service .................................. 24
8.2.3 Review of Requirements Related to the Product/Service .............................................. 24
8.2.4 Emergency Preparedness .................................................................................................. 25
8.3 Design and Development ...................................................................................................... 25
8.4 Control of externally provided products and services ....................................................... 25
8.4.1 General .................................................................................................................................. 25
8.4.2 Type and extent of control of external provision .............................................................. 25
8.4.3 Information for external providers ...................................................................................... 26
8.5 Service/Product Provision ..................................................................................................... 26
8.5.1 Control of Service/Product Provision................................................................................. 26
8.5.2 Identification and Traceability ............................................................................................. 26
8.5.3 Property belonging to customers or external providers .................................................. 26
8.5.4 Preservation .......................................................................................................................... 26
8.5.5 Management of Change ...................................................................................................... 27
8.6 Release of Product/Service ....................................................................................................... 27
8.7 Control of nonconforming process outputs, products, and services .................................... 28
9.1 Monitoring, measurement, analysis, and
9 PERFORMANCE EVALUATION 28
evaluation ...................................................................................................
9.1.1 General .................................................................................................................................. 28
9.1.2 Customer Satisfaction.......................................................................................................... 28
9.1.3 Analysis and Evaluation ................................................................................................ 29
9.2 Internal Audit ................................................................................................................................ 29
9.3 Management Review ............................................................................................................. 29
9.3.1 General .................................................................................................................................. 29
9.3.2 Review Input ......................................................................................................................... 30
9.3.3 Review Output ...................................................................................................................... 30
10.1 General ...........................................................................................................
10 IMPROVEMENT 31
10.2 Incident, Non conformity and Corrective Action .......................................
10.3 Continual Improvement ............................................................................................................ 32

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Introduction
QHSE Management System
This manual describes the QHSE Management System, which is established and implemented
by AL ISLAHAT CONTRACTING & GENERAL MAINTENANCE - L L C in order to ensure
that the quality of products and services delivered meets or exceeds customer requirements at
optimum costs for the organization, to provide safe and healthy workplaces, prevent work-
related injury and ill health and to protect the environment and respond to changing
environmental conditions.
The purpose of this manual is to:
• Define the scope of the QHSE Management System applied in AL ISLAHAT
CONTRACTING & GENERAL MAINTENANCE - L L C,
• Give details of and justification for not applicable clauses,
• Describe the interactions between the processes,
• Define the authorities and responsibilities of the top management personnel,
• Provide general procedures (or reference to them) for all activities necessary for the QHSE
Management System,
• Present our QHSE Management System to our client(s) or other interested parties in order
to inform them what specific controls are in place and implemented.
Company Profile
Please attach company profile
1.0 Scope
AL ISLAHAT CONTRACTING & GENERAL MAINTENANCE - L L C has developed and

implemented a QHSE Management System to satisfy the needs of its clients, comply with
applicable laws and regulations, to determine environmental aspects of its activities, products
and services considering a life cycle perspective to improve occupational health and safety,
eliminate hazards and minimize QHSE risks, take advantage of QHSE opportunities, and

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address QHSE management system nonconformities associated with its activities and improve
the QHSE Management of the company.
The QHSE Management System complies with the requirements of the international Standards
ISO 9001:2015, ISO 14001:2015 and ISO 45001:2018. It covers quality, environment, health
and safety-related activities of the concerned departments or areas.
The scope of the QHSE management system of AL ISLAHAT CONTRACTING & GENERAL
MAINTENANCE - L L C includes,
• All Kind Building Projects Contracting
• Air Conditioning, Ventilation Air Cooling Systems Maintenance, Installation and
• Contracting
• Metal construction contracting
• Construction and Demolition Concrete Waste Transportation
• Transportation of Non Metallic Wastes
• Buildings Maintenance
• Onshore And Offshore Oil And Gas Fields And Facilities Services
• Collection and Transportation of Garbage
• Waste Water Transportation
The following reference documents have been used in the preparation of AL ISLAHAT
CONTRACTING & GENERAL MAINTENANCE - L L C.’s IMS manual.
ISO 9000:2015 Quality Management Systems – Fundamental and Vocabulary

ISO 9001:2015 Quality Management Systems – Requirements
ISO 9004:2018 Quality Management and Quality System Elements
ISO 19011:2018 Guidelines for Internal Auditing of QHSEMS
ISO 14001:2015 Environmental Management system- Requirements
ISO 45001:2018 Occupational health and safety
management system requirements
ISO 31000:2018 Risk Management
3.0 Terms & Definitions
S.No Terms Definitions

1. audit systematic, independent and documented process for
obtaining objective evidence and evaluating it objectively to
determine the extent to which the audit criteria are fulfilled
2. audit programme set of one or more audits planned for a specific time frame
and directed towards a specific purpose
3. audit scope extent and boundaries of an audit
4. audit plan description of the activities and arrangements for an audit

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5. audit criteria set of policies, procedures or requirements used as a
reference against which objective evidence is compared
6. audit findings results of the evaluation of the collected audit evidence

against audit criteria
7. auditee organization being audited

8. auditor person who conducts an audit
9. QHSE management person who assists the organization on QHSE
system consultant management system realization, giving advice or
information
10. technical expert person who provides specific knowledge or expertise to the
audit team
11. observer person who accompanies the audit team but does not act
as an auditor
12. competence ability to apply knowledge and skills to achieve intended
results
13. compliance obligations legal requirements that an organization has to comply with
and other requirements that
an organization has to or chooses to comply with
14. conformity fulfilment of a requirement
15. nonconformity non-fulfilment of a requirement
16. context of the combination of internal and external issues that can have an
organization effect on an organization’s approach to developing and
achieving its objectives
17. consultation seeking views before making a decision
18. continual improvement recurring activity to enhance performance
19. correction action to eliminate a detected nonconformity
20. corrective action action to eliminate the cause of a nonconformity and to
prevent recurrence
21. customer person or organization that could or does receive a product
or a service that is intended for or required by this person
or organization
22. design and set of processes that transform requirements for an object
development into more detailed requirements for that object
23. document information and the medium on which it is contained
24. documented information required to be controlled and maintained by an
information organization and the medium on
which it is contained
25. environment surroundings in which an organization operates, including
air, water, land, natural resources,

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flora, fauna, humans and their interrelationships
26. environmental aspect element of an organization’s activities or products or
services that interacts or can interact with
the environment
27. environmental impact change to the environment, whether adverse or beneficial,
wholly or partially resulting from an
organization’s environmental aspects
28. external provider provider that is not part of the organization
29. hazard source with a potential to cause injury and ill health
30. incident occurrence arising out of, or in the course of, work that
could or does result in injury and ill health
31. Accident An incident where injury and ill health occurs is sometimes
referred to as an “accident”.
32. Near Miss occurrence arising out of, or in the course of, work that
could or does result in injury and ill health
33. infrastructure system of facilities, equipment and services needed for the
operation of an organization
34. injury and ill health adverse effect on the physical, mental or cognitive condition
of a person
35. interested party person or organization that can affect, be affected by, or
perceive itself to be affected by a decision or activity
36. life cycle consecutive and interlinked stages of a product (or service)
system, from raw material acquisition or generation from
natural resources to final disposal
37. monitoring determining the status of a system, a process or an activity
38. outsource make an arrangement where an external organization
performs part of an organization’s function or process
39. objective result to be achieved
40. Policy intentions and direction of an organization , as

formally expressed by its top management
41. strategy plan to achieve a long-term or overall objective
42. vision aspiration of what an organization would like to become as
expressed by top management
43. mission Organization’s purpose for existing as expressed by top
management
44. participation involvement in decision-making
45. procedure specified way to carry out an activity or a process
46. process set of interrelated or interacting activities which transforms

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inputs into outputs
47. QHSE manual specification for the QHSE management system of an
organization
48. QHSE plan specification of the procedures and associated
resources to be applied when and by whom to a
specific object
49. record document stating results achieved or providing evidence of
activities performed
50. project unique process, consisting of a set of coordinated and
controlled activities with start and finish dates,
undertaken to achieve an objective conforming to
specific requirements, including the constraints of time,
cost and resources
51. project management planning, organizing, monitoring, controlling and reporting of
all aspects of a project, and the motivation of all those
involved in it to achieve the project objectives
52. quality degree to which a set of inherent characteristics of an object
fulfills requirements
53. quality assurance part of quality management focused on providing
confidence that quality requirements will be fulfilled
54. quality control part of quality management focused on fulfilling quality

requirements
55. requirement need or expectation that is stated, generally implied or
obligatory
56. regulatory requirement obligatory requirement specified by an authority mandated
by a legislative body
57. statutory requirement obligatory requirement specified by a legislative body
58. risk effect of uncertainty
59. risks and opportunities potential adverse effects (threats) and potential beneficial
effects (opportunities)
60. OH&S risk combination of the likelihood of occurrence of a work-
related hazardous event(s) or exposure(s) and the severity
of injury and ill health that can be caused by the event(s) or
exposure(s)
61. OH&S opportunity circumstance or set of circumstances that can lead to
improvement of OH&S performance
62. traceability ability to trace the history, application or location of an
object
63. worker person performing work or work-related activities that are
under the control of the organization
64. workplace place under the control of the organization where a person
needs to be or to go for work purposes
65. work environment set of conditions under which work is performed
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66. product output of an organization that can be produced without any
transaction taking place between the organization and the
customer
67. service output of an organization with at least one activity
necessarily performed between the organization and the
customer
68. verification confirmation, through the provision of objective evidence,
that specified requirements have been fulfilled
69. validation confirmation, through the provision of objective evidence,
that the requirements for a specific intended use or
application have been fulfilled
4 Context of the organization
4.1 Understanding Context of the Organization
AL ISLAHAT CONTRACTING & GENERAL MAINTENANCE - L L C recognizes that the
issues of the organization of great consideration. So the Issues which are external and internal
are handled with the following ways
External Issues
AL ISLAHAT CONTRACTING & GENERAL MAINTENANCE - L L C considers risk
depending on its context. analyses the external issues as “Strength, Weaknesses,
Opportunities and threats (SWOT)”.
Internal Issues
AL ISLAHAT CONTRACTING & GENERAL MAINTENANCE - L L C considers the internal
issues which affects or prevents the IMS success or improvement. AL ISLAHAT
CONTRACTING & GENERAL MAINTENANCE - L L C internal issues may be listed as
“Overall performance of the organization, resource factors (infrastructure, environment of the
operation, organizational knowledge), human aspects, operational factors and governance of
the organization etc.
During the annual business planning cycle ‘AL ISLAHAT CONTRACTING & GENERAL
MAINTENANCE - L L C carries out SWOT analysis. It enables the organization to understand
the organization strength and weakness identify external and internal opportunities that can be
exploited and helps prepare in advance for threats they face. It offers also its leaders to
compare and benchmark their performances with the competitors and know exactly the current
situation of the organization.
Reference Document: Understanding Context of the Organization Procedure

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4.2 Understanding the needs and expectations of interested Parties
AL ISLAHAT CONTRACTING & GENERAL MAINTENANCE - L L C determines the
interested parties and the requirements of the interested parties that are relevant to the QHSE
management System. AL ISLAHAT CONTRACTING & GENERAL MAINTENANCE - L L C
also monitors and review information about these interested parties and their relevant
requirements. Some of the interested parties for AL ISLAHAT CONTRACTING & GENERAL
MAINTENANCE - L L C may be as customers, end users or beneficiaries, owners,
shareholders, bankers, external providers, employees and others working on behalf of the
organization, legal and regulatory authorities (local, regional, state/provincial, national or
international), trade and professional associations, local community groups, non-governmental
organizations, local neighboring organizations/activities in the locality, competitors etc.
Reference Document: Understanding Context of the Organization Procedure
4.3 Determining the scope of the integrated management system
AL ISLAHAT CONTRACTING & GENERAL MAINTENANCE - L L C established and
implemented the QHSEMS which is maintained and continually improved according to the
requirements of the ISO 9001:2015, ISO 1401:2015 and ISO 45001:2018 standards including
processes needed and their interactions.
AL ISLAHAT CONTRACTING & GENERAL MAINTENANCE - L L C determines the
processes needed for the QHSEMS and their application through the organization.
AL ISLAHAT CONTRACTING & GENERAL MAINTENANCE - L L C determines required
inputs and desired outputs of the processes, criteria and methods needed for effective
operation and control of these processes, as well as resources needed and responsibilities and
authorities for processes in the QHSE Plan.
The integrated management system defined applies to all types Products / Services executed
by the company. This section describes the structure of the documented QHSE management
system established and implemented by the organization. The documented QHSE system
covers all departments in the organization except financial matters / Accounts. QHSEMS of AL
ISLAHAT CONTRACTING & GENERAL MAINTENANCE - L L C covers the Following scope
of activities.
For the scope of the company:
• All Kind Building Projects Contracting
• Air Conditioning, Ventilation Air Cooling Systems Maintenance, Installation and
• Contracting
• Metal construction contracting
• Construction and Demolition Concrete Waste Transportation
• Transportation of Non Metallic Wastes
•
• Buildings Maintenance
• Onshore And Offshore Oil And Gas Fields And Facilities Services
• Collection and Transportation of Garbage
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• Waste Water Transportation
Reference Documented: Trade License

4.4 QHSE Management System and its process
AL ISLAHAT CONTRACTING & GENERAL MAINTENANCE - L L C has established
documented information for implementation and maintains an Integrated Management System
and continually improves its effectiveness in accordance with the requirements of ISO
9001:2015, ISO 14001:2015 and ISO 45001:2018 Standards.
AL ISLAHAT CONTRACTING & GENERAL MAINTENANCE - L L C identifies the processes
needed for the Integrated Management System and their application throughout the
organization (refer to process flow chart) (ie., management activities, provision of resources,
service realization and measurement), determines the sequence and interaction of these
processes, determines criteria and methods needed to ensure that both the operation and
control of these processes are effective, ensures the availability of resources and information
necessary to support the operation and monitoring of these processes, monitors, measures
and analyzes these processes, and implements actions necessary to achieve planned results
and continual improvement of these processes (see the related procedures & process flow
chart).
These processes are properly managed in accordance with the requirements of the standards.
Where AL ISLAHAT CONTRACTING & GENERAL MAINTENANCE - L L C chooses to
outsource any process that affects its provided service conformity with requirements, adequate
control over such processes (such as receiving inspection and/or measurement / monitoring at
different stages) is exercised.
Control of such outsourced processes is identified within the Integrated Management System
(if any) as well as through the life time of the executed project.
An outsourced process list is prepared by each operation manager at the beginning of each
project showing the related processes, provider and the followed control measures /
acceptance criteria of such processes.
Such outsourced processes may include;
1- Calibration services
• Laboratory tests done at third party laboratories
• Corrective maintenance activities
• Publicity and publication services
• Machinery, etc.
5.0 Leadership & Worker Participation

5.1 Leadership and Commitment
5.1.1 General

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The top management of AL ISLAHAT CONTRACTING & GENERAL MAINTENANCE - L L C
is taking responsibility and accountability for the effectiveness of the QHSEMS and providing
resources to ensure that work-related injury and ill-Health is prevented and safe and healthy
workplaces and activities are provide, QHSE Policy and QHSE Objectives are established and
are compatible with the strategic direction and the context of the organization.
The top management ensures that QHSEMS requirements are integrated into AL ISLAHAT
CONTRACTING & GENERAL MAINTENANCE - L L C.’s business processes, and that the
QHSEMS is achieving its intended outcomes.
also demonstrates leadership and commitment with respect to the QHSE management system
by:
• ensuring and promoting continual improvement
• directing and supporting persons to contribute to the effectiveness of the QHSE
management system,
• supporting other relevant management roles to demonstrate their leadership as it
applies to their areas of responsibility,
• developing, leading and promoting a culture in the organization that supports the
intended outcomes of the QHSE management system,
• protecting workers from reprisals when reporting incidents, hazards, risks and
opportunities,
• ensuring the organization establishes and implements a process for consultation and
participation of workers,
• supporting the establishment and functioning of health and safety committees
5.1.2 Customer Focus

Top Management ensures that client requirements are determined and fulfilled with the aim of
enhancing customer satisfaction. Customer satisfaction is an essential part of the QHSE
Policy and the top management will ensure that the current and future needs and
expectations of the customers are identified with an aim to not only meet them but to
exceed.
5.2 QHSE Policy
Top Management ensures that the QHSE policy is appropriate to the purpose of the
establishment, includes a commitment to comply with requirements and continually improve the
effectiveness of the Integrated Management System and prevention of pollution, injury and ill
health, includes a commitment to comply with applicable legal requirements and with other
requirements to which the organization subscribes, provides a framework for establishing and
reviewing objectives and targets, is documented, implemented and maintained, is
communicated to all persons working for or on behalf of the organization with the intent that
they made aware of their individual obligations, is available to interested parties, and is
reviewed periodically for continuing suitability as per procedure for Management Review.
The QHSE policy is available as documented information for workers and other interested
parties and communicated with in the organization through
• Notice board
• In team briefing and toolbox talks
• Verbal communication to Staff
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• Internal Memos
• Email
• Display of QHSE policy and objectives
• Management Reviews / minutes of meetings
• Internal training activities or induction
Top management of AL ISLAHAT CONTRACTING & GENERAL MAINTENANCE - L L C

reviews the policy as time to time if there is a change in technology, organization and
legislation or if there is a major accident.
Reference Document: QHSE Policy
5.3 Resources, Roles, Responsibility, Accountability and Authority
Top management at AL ISLAHAT CONTRACTING & GENERAL MAINTENANCE - L L C
ensures the availability of resources essential to establish, implement, maintain and improve
the Integrated Management System. The roles, responsibilities, accountabilities, authorities
and their interrelation are defined and communicated in various forms such as:
• Job Descriptions
• Organizational Chart
• Procedures
• QHSE Manual
5.4 Participation and Consultation

AL ISLAHAT CONTRACTING & GENERAL MAINTENANCE - L L C ensures that appropriate
communication processes are established, implemented and maintained internally between all
levels and that communication takes place regarding the effectiveness of the Integrated
Management System, policy, reported non-conformities (see documented procedures, office
memos, meetings minutes,….etc.), communication with contractors and other visitors to the
workplace, receiving, documenting and responding to relevant communication from external
interested parties.
A procedure is also established, implemented and maintained for the participation of workers
and consultation with contractors where there are changes that affect the IMS.
AL ISLAHAT CONTRACTING & GENERAL MAINTENANCE - L L C is committed to:
a- provide mechanisms, time, training and resources necessary for consultation and
participation
b- provide timely access to clear, understandable and relevant information about the
QHSE management system
c- determine and remove obstacles or barriers to participation and minimize those that
cannot be removed
d- emphasize the consultation of non-managerial workers

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Reference Document: Communication, Consultation and Participation
6.0 Planning
6.1 Actions to address risks & opportunities
6.1.1 General
AL ISLAHAT CONTRACTING & GENERAL MAINTENANCE - L L C has developed a risk
management frame work that enables the organization to manage various organizational risks
and opportunities. AL ISLAHAT CONTRACTING & GENERAL MAINTENANCE - L L C
determines and assesses the risks and opportunities that are relevant to the intended
outcomes of the QHSE management system associated with changes in the organization, its
processes or the QHSE management system.
AL ISLAHAT CONTRACTING & GENERAL MAINTENANCE - L L C addresses risk and
opportunities as
• Identify what risk and opportunities are
• Analyze and prioritize the risk and opportunities in the organization
• Plan actions to address the risk and opportunities
• Implement the plan
Addressing risk and opportunity AL ISLAHAT CONTRACTING & GENERAL MAINTENANCE

- L L C take into account:
• issues of the organization
• hazards
• environmental aspects
• OHS risks and other risks
• OHS opportunities and other opportunities
• legal requirements and other requirements (Compliance Obligation)
Reference Documents: Risk and Opportunity Management Procedure

6.1.2 Hazard Identification, Environmental Aspects, and assessment of Risk and
Opportunities
AL ISLAHAT CONTRACTING & GENERAL MAINTENANCE - L L C has established,
implemented and is maintaining a procedure for Hazard Identification and Risk Assessment for
the ongoing hazard and environmental aspects identification, risk assessment, and
determination of necessary controls.
6.1.2.1 Hazard identification
implemented and maintains the procedure for hazard identification that is on-going and
proactive. Hazard identification helps the organization recognize and understand the hazards
in the workplace and to workers, in order to assess, prioritize and eliminate hazards or reduce
OHS risks. Hazard can be physical, chemical, biological, psychosocial, mechanical, and
electrical or based on movement and energy.

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To identify the Hazard AL ISLAHAT CONTRACTING & GENERAL MAINTENANCE - L L C
considers
• Social factors like work load, working hour, victimization, harassment & bullying,
leadership & culture of the organization
• Routine and non-routine activities and situations including hazards arising from:
o Infrastructure, equipment, material, substances and the physical condition of the
work place.
o product and service design, research, development, testing, production,
assembly, construction, service delivery, maintenance and disposal
o human factors
o how work is performed
• Past relevant incidents, internal or external to the organization, including
emergencies, and their causes;
• Potential emergency situations
• People, including consideration of:
o those with access to the workplace and their activities, including workers,
contractors, visitors and other persons;
o those in the vicinity of the workplace who can be affected by the activities of the
organization;
o workers at a location not under the direct control of the organization;
• Other issues, including consideration of:
o The design of work areas, processes, installations, machinery/equipment,
operating procedures and work organization, including their adaptation to the
needs and capabilities of the workers involved;
o Situations occurring in the vicinity of the workplace caused by work-related
activities under the control of the organization;
o Situations not controlled by the organization and occurring in the vicinity
of the workplace that can cause injury and ill health to persons in the
workplace;
• Actual or proposed changes in organization, operations, processes, activities and
QHSE management system (see 8.1.3);
• Changes in knowledge of, and information about, hazards.
Reference Documents: Risk and Opportunity Management Procedure
6.1.2.2 Environmental Aspect
According to requirements of ISO 14001:2015, AL ISLAHAT CONTRACTING & GENERAL
MAINTENANCE - L L C establishes and maintains a procedure to identify the environmental
aspects of the activities that AL ISLAHAT CONTRACTING & GENERAL MAINTENANCE - L
L C can control and over which AL ISLAHAT CONTRACTING & GENERAL
MAINTENANCE - L L C is expected to have a direct influence, in order to determine those
which have or can have significant impacts on the environment. AL ISLAHAT
CONTRACTING & GENERAL MAINTENANCE - L L C will ensure that the aspects related to
those significant impacts are considered in setting objectives and targets.

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Reference Documents: Environmental Aspect Procedure
6.1.2.3 Assessment of OHS risks and other risks to the OHS management system
AL ISLAHAT CONTRACTING & GENERAL MAINTENANCE - L L C has established the
procedure of Hazard Identification & risk assessment to determine the controls that are
necessary to reduce the risk of injury and/or ill health. The purpose of risk assessment is to
address the hazards that might arise in the course of the AL ISLAHAT CONTRACTING &
GENERAL MAINTENANCE - L L C’s activities and ensure that the risks to people arising from
these hazards are assessed, prioritized and controlled.
This is achieved by:
• Developing a methodology for hazard identification and risk assessment;
• Identifying hazards;
• Estimating the associated risk levels, taking into account the adequacy of existing
controls, based on an assessment of the likelihood of the occurrence of a hazardous
event or exposure and the severity of injury or ill health that can be caused by the event
or exposure;
• Determining whether these risks are acceptable to the organization’s legal obligations
and its QHSE objectives;
• Determining the appropriate risk controls, where these are found to be necessary;
• Documenting the results of the risk assessment;
• Reviewing the hazard identification and risk assessment process on an ongoing basis.
The AL ISLAHAT CONTRACTING & GENERAL MAINTENANCE - L L C is considering the
risks which are not directly related to the health and safety of people, but which affect the
QHSE management system itself and can have an impact on its intended outcomes.
Risks to the QHSE management system include:
• Failure to understand the context of the organization;
• Failure to address the needs and expectations of relevant interested parties;
• Inadequate consultation and participation of workers;
• Inadequate planning or allocation of resources;
• An ineffectual audit programme;
• An incomplete management review;
• Poor succession planning for key roles;
• Poor engagement by top management.
6.1.2.4 Assessment of OH&S opportunities and other opportunities for the OHS
management system
AL ISLAHAT CONTRACTING & GENERAL MAINTENANCE - L L C established procedure to
assess
• QHSE opportunities to enhance QHSE performance, while considering planned
changes to the organization, its policies, processes or activities;
• Other opportunities for improving the QHSE management system.
Opportunities to improve QHSE performance can include:
• Consideration of hazards and risks when planning and designing facilities, processes,
plant and equipment, and materials;
• Modification of working processes including the alleviation of monotonous and repetitive
work;
• Introduction of new technology to ameliorate high-risk activities;
• Collaborating in forums that focus on issues relating to occupational health and safety.
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Introduction of job safety analysis and task-related assessments;
•
• Implementation of permit-to-work processes;
• Implementation of ergonomic and other injury prevention-related assessments;
• Improvement of the occupational health and safety culture of the organization;
Opportunities to improve the QHSE management system include:
• Enhancing the visibility of top management’s support for the QHSE management
system;
• Improving worker consultation and participation in QHSE decision making;
• Enhancing the incident investigation process;
• Improving two-way communication on QHSE issues and promoting QHSE in the work
place;
• Expediting corrective actions to address QHSE nonconformities;
• Implementing QHSE objectives with the same passion as other business objectives;
• Improving competency in identifying hazards, dealing with OH&S risks and
implementing appropriate controls;
• Adopting a risk assessment approach to conducting QHSE audits;
• Viewing workers at all levels as a key resource of the organization;
• Ensuring that the management review promotes a strategic and critical evaluation of the
QHSE management system.
6.1.3 Compliance Obligation
Management Representative (MR) ensures that a procedure was established, implemented
and maintained to identify and have access to the applicable legal requirements to which the
organization subscribes, and to determine how these requirements apply to the management
system. The MR is also responsible for keeping the information updated.
Consistent with its commitment to compliance, the company has established, implemented and
maintained a procedure for periodic evaluation of compliance with legal requirements.
Records of the results of evaluation will be kept.
Reference Document: Legal Compliance Procedure
6.1.4 Planning to take action
Actions planned by AL ISLAHAT CONTRACTING & GENERAL MAINTENANCE - L L C are
managed through the OHS management system and are integrated with other business
processes, such as those established for the management of the environment, quality,
business continuity, risk, financial or human resources.
AL ISLAHAT CONTRACTING & GENERAL MAINTENANCE - L L C plans actions to
• Address these risks and opportunities
• Address legal requirements and other requirements
• Prepare for and respond to emergency situations
6.2 Objectives, Targets and Programmes
Top Management ensures that objectives, including those needed to meet requirements for the
provided service are established, implemented and maintained at relevant functions and levels
within AL ISLAHAT CONTRACTING & GENERAL MAINTENANCE - L L C. The objectives
are measurable and consistent with the policy, including the commitments to prevention of
pollution, to compliance with applicable legal requirements and with other requirements to
which the organization subscribes, and to continual improvement.
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A programme shall also be established, implemented and maintained for achieving the
objectives which includes the designation of responsibility and authority for achieving
objectives at relevant functions and levels of the organization and, the means and time-frame
by which the objectives are to be achieved.
All departmental/sectional heads/related project managers are responsible to establish the
objectives in close coordination with their departmental staff and get it approved by the Top
Management. All objectives are properly planned in relation to the action to be taken, time
frame, etc.
Management Representative (MR) is responsible to periodically monitor the progress with the
departmental heads / Project Manager and provides feedback to top management / MD.
6.3 Planning of changes
When the organization determines a need for changes to the QHSE Management System, top
management takes responsibility to carry them out in a planned manner.
Top management plan changes to the QHSEMS considering the purpose of the changes and
potential consequences, integrity of the QHSEMS, and allocation or relocation of
responsibilities and authorities.
7 Support
7.1 Resources
7.1.1 General
AL ISLAHAT CONTRACTING & GENERAL MAINTENANCE - L L C determines and provides
the resources needed to implement and maintain the QHSE management system and
continually improves its effectiveness, and enhances customer satisfaction by meeting
customer requirements.
7.1.2 People
AL ISLAHAT CONTRACTING & GENERAL MAINTENANCE - L L C ensures that all those
staff whose work may affect conformity of the product and service is competent on the basis of
appropriate education, training, skills and experience. The Management Representative (MR)
maintains and updates (when necessary) the Competency Matrix.
7.1.3 Infrastructure
AL ISLAHAT CONTRACTING & GENERAL MAINTENANCE - L L C determines, provides
and maintains the infrastructure needed to achieve conformity to product requirements.
Infrastructure includes the buildings, workspace and associated utilities, process equipment
(both hardware and software), and supporting products and services such as transport or
communication.
7.1.4 Work Environment
AL ISLAHAT CONTRACTING & GENERAL MAINTENANCE - L L C determines and
manages the work environment needed to achieve conformity to products and service
requirements.
AL ISLAHAT CONTRACTING & GENERAL MAINTENANCE - L L C provides all necessary
physical, environmental and other factors such as temperature, noise, weather, lighting or
humidity for the conformity of the product and workers.
Reference Document: Resource Management Procedure

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7.1.5 Monitoring and measuring resources
A procedure of Calibration is established, documented, implemented and maintained to
determine the monitoring and measurement to be undertaken and the monitoring and
measuring devices needed to provide evidence of conformity of products and service to
determined requirements.
AL ISLAHAT CONTRACTING & GENERAL MAINTENANCE - L L C establishes processes to
ensure that monitoring and measurement can be carried out and are carried out in a manner
that is consistent with the monitoring and measurement requirements.
Where necessary to ensure valid results, measuring equipment are calibrated or verified at
specified intervals, or prior to use, against measurement standards traceable to international or
national measurement standards; where no such standards exist, the basis used for calibration
or verification are recorded, are adjusted or re-adjusted as necessary, are identified to enable
the calibration status to be determined, are safeguarded from adjustments that would invalidate
the measurement result, are protected from damage and deterioration during handling,
maintenance and storage.
If a monitoring, testing and/or measuring device is found giving in accurate/in-correct readings,
it is up to the Project Manager to decide the validity of re-performing the previous readings
done using this device case by case.
Incase AL ISLAHAT CONTRACTING & GENERAL MAINTENANCE - L L C will use any
software base measuring device its soft will also be calibrated after planned interval to confirm
the proper functioning of the device
Reference Document: Quality Assurance & Quality Control Procedure
7.1.6 Organizational Knowledge
AL ISLAHAT CONTRACTING & GENERAL MAINTENANCE - L L C fulfills requirements for
the handling of organizational knowledge in the following four phases, which are analogous to
the PDCA cycle:
• Determine the knowledge necessary for the operation of processes and for achieving
conformity of products and services
• Maintain knowledge and make it available to the extent necessary
• Consider the current organizational knowledge and compare it to changing needs and
trends
• Acquire the necessary additional knowledge.
AL ISLAHAT CONTRACTING & GENERAL MAINTENANCE - L L C always considers
Organizational knowledge gained from:
Internal sources (e.g. intellectual property; knowledge gained from experience; lessons learned
from failures and successful projects; capturing and sharing undocumented knowledge and
experience; the results of improvements in processes, products and services);
External sources (e.g. s standards; academia; conferences; gathering knowledge from

customers or external providers).
7.2 Competence
A procedure of is established, documented, implemented and maintained to determine the
necessary competence for concerned staff whose work may affect product and service

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conformity and/or performing tasks for it or on its behalf, provide training to satisfy these needs,
evaluate the effectiveness of the actions taken, ensure that its personnel are aware of the
relevance and importance of their activities and how they contribute to the achievement of the
objectives, and maintain appropriate records of education, training, skills and experience.
Upon completion of each training, an evaluation of the effectiveness of the training is
conducted through several means (e.g. Training Evaluation Record, Performance monitoring,
etc.).
Reference Document: Training and Competence Procedure
7.3 Awareness
AL ISLAHAT CONTRACTING & GENERAL MAINTENANCE - L L C provides training for all
employees in the skills and knowledge required to carry out their duties safely, efficiently and to
the desired standard.
AL ISLAHAT CONTRACTING & GENERAL MAINTENANCE - L L C ensures that persons
doing work under the organization’s control are aware of:
a) The QHSE policy;
b) Relevant QHSE objectives;
c) Their contribution to the effectiveness of the QHSE management system, including the
benefits of Improved performance;
d) The implications of not conforming to the QHSE management system requirements
e) The significant environmental aspects
f) hazards, OH&S risks and actions determined that are relevant to them;
g) the ability to remove themselves from work situations that they consider present an
imminent and serious danger to their life or health, as well as the arrangements for
protecting them from undue consequences for doing so.
7.4 Communications
7.4.1 General
Top management realizes the usefulness of internal and external communication process to
help the organization achieve the QHSE objectives and participation of employees in best
practices.
7.4.2 Internal Communication
Effective internal communication system is established throughout the organization
through:
1. Notice board
2. Internal Memos
3. Intercom facility- for oral communication
4. E mail
5. Display of QHSE policy and objectives
6. Circulars
7. Monitoring and Measurement Reports – Trend Charts, Histograms, Monthly reports,
etc.
8. Audit schedules
9. Management Reviews / minutes of meetings

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10. Internal training activities
7.4.3: External communication
AL ISLAHAT CONTRACTING & GENERAL MAINTENANCE - L L C have procedure in place
for receiving, documenting and responding to relevant communications from external interested
parties, where appropriate. It includes the process for communicating with contractors and
other visitors to the workplace. The extent of this communication should be related to the
OH&S risks faced by these parties and will be further considered in clause 8.1.4.2 of the
standard.
Product and service level agreements (SLAs), contracts and pre-project OHS planning
meetings are often used to communicate on OHS issues to external providers such as
contractors & AL ISLAHAT CONTRACTING & GENERAL MAINTENANCE - L L C also use
on-site induction to raise OHS awareness amongst contractors’ workers.
In addition to communicating about specific OHS requirements relating to on-site and off-site
activities, AL ISLAHAT CONTRACTING & GENERAL MAINTENANCE - L L C taken into
account when communicating with external providers, particularly contractors:
• Information about a contractor’s OHS management system;
• Legal and other requirements that impact on the method or extent of communication;
• Previous OHS performance and history of notifiable incidents;
• The use of multiple contractors at the workplace;
• Emergency response;
• The need for alignment of the contractor’s OHS practices with those of the organization
and other contractors at the workplace;
• The need for additional consultation and/or contractual provisions relating to high-risk
tasks;
• Reporting of OHS performance, incidents, nonconformities and corrective actions;
• Arrangements for regular communications.
For visitors such as delivery companies, clients, members of the general public and product
and service provider specific OHS information are communicated as follows:
• OHS requirements relevant to their visit;
• Evacuation procedures and responses to alarms;
• Traffic controls;
• Access controls and escort function;
• Details relating to the wearing of personal protective equipment (PPE).
External communication processes often include the identification of designated contact
personnel from within the organization. This allows for appropriate information to be
communicated in a timely and consistent manner. This can be especially important in
emergency situations where regular updates are required to be delivered in a clear and
unambiguous manner.
7.5 Documented Information
7.5.1 General
Documentation includes the following:
• IMS Policy
• IMS Objectives
• IMS Manual
• Procedures
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• Technical documents / procedures to ensure the effective planning, operation and
control of its processes, safety standards Records
7.5.2 Creating and updating
determined some criteria for creating and updating the documented information.
For the identification and description documented information, it decided to include a title, date
and reference number.
SN PUPOSE ACTION/DETAILS
1 Identification and description A title, date and reference number
2 Format English
3 Media Paper and Electronic
Review - By the HSE Manager

4 Suitability and adequacy
Approval– MANAGING DIRECTOR
7.5.3 Control of documented information

determined to control the documented information required by the quality management system
and by this International Standard. To ensure that documented information of internal and
external origin determined by AL ISLAHAT CONTRACTING & GENERAL MAINTENANCE - L
L C to be necessary for the planning and operation of the quality management system are
identified and their distribution controlled, and AL ISLAHAT CONTRACTING & GENERAL
MAINTENANCE - L L C has established a procedure for controlling documents used in its
quality management system. This control ensures that:
a) Distribution, access, retrieval and use;
b) Storage and preservation, including preservation of legibility;
c) Control of changes (e.g. version control);
d) Retention and disposition.
8.0 Operation
8.1 Operational Planning and Control
AL ISLAHAT CONTRACTING & GENERAL MAINTENANCE - L L C plans and develops the
processes needed for product/service realization. Planning of product realization is consistent
with the requirements of the other of the Integrated Management System.
In planning product/service realization, AL ISLAHAT CONTRACTING & GENERAL
MAINTENANCE - L L C determines (as appropriate) objectives and requirements for the
provided product and service, the need to establish processes, documents, and provide
resources specific to the product and service, required verification, validation, monitoring,
inspection and test activities specific to the product and service and the criteria for product and
service acceptance, records needed to provide evidence that the realization processes and
resulting product and service fulfill requirements. The output of this planning is developed in a
suitable form.

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AL ISLAHAT CONTRACTING & GENERAL MAINTENANCE - L L C has identified and
planned those operations that are associated with the identified significant environmental
aspects and hazards consistent with its policy, objectives and targets, in order to ensure that
they are carried out under specified conditions, by establishing, implementing and maintaining
a documented procedure to control situations where their absence could lead to deviation from
the policy, objectives and targets, and stipulating the operating criteria in the procedure, and
establishing, implementing and maintaining procedures related to the identified significant
environmental aspects and hazards of goods and product and services used by the
organization and communicating applicable procedures and requirements to suppliers,
including contractors and other visitors in the workplace.
8.2 Determination of requirements for products and services and Emergency
preparedness
8.2.1 Customer Communication
A procedure on are established, documented, implemented and maintained to determine and
implement effective arrangements for communicating with customers in relation to product and
service information, enquiries, contracts or order handling, including amendments.
8.2.2 Determination of Requirements Related to the Product/Service
A procedure is established, documented, implemented and maintained to determine
requirements specified by the client, including the requirements/criteria for processing
tenders/inquires, risk assessment and tender study, requirements not stated by the customer
but necessary for specified use or known and intended use, statutory and regulatory
requirements related to the product/service, maintenance services, warranty services ( if any ),
final disposal of waste and any additional requirements determined by AL ISLAHAT
CONTRACTING & GENERAL MAINTENANCE - L L C.
The Project Manager, Quantity Surveyor, and in accordance with the Top Management ensure
that all customer requirements are realized and specified very clearly.
Contracts between AL ISLAHAT CONTRACTING & GENERAL MAINTENANCE - L L C and
its clients (whether private or governmental sector) clearly identifies such agreed requirements
and specifications.
Reference Document: Production Procedure
8.2.3 Review of Requirements Related to the Product/Service
A procedure established, documented, implemented and maintained to review the
requirements related to the product/service.
This review is conducted before acceptance of contracts or orders, acceptance of changes to
contracts or orders requirements and ensures that product and service requirements are
properly defined, contract or order requirements differing from those previously expressed are
resolved, and AL ISLAHAT CONTRACTING & GENERAL MAINTENANCE - L L C has the
ability to meet the defined requirements.
Records of the results of the review and actions arising from the review are maintained. Where
the customer communicates verbally, the requirements are confirmed before acceptance.
Where product and service requirements are changed, the related Project Manager and in
accordance with the Top Management ensure that relevant documents are amended and that
relevant personnel are made aware of the changed requirements.

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8.2.4 Emergency Preparedness
implemented and maintained a procedure to identify potential emergency situations and
potential accidents and how to respond to such emergency situations.
The company will respond to actual emergency situations and accidents and prevent or
mitigate associated adverse effect.
The procedure will be periodically reviewed and, where necessary, revise it, in particular, after
the occurrence of accidents or emergency situations.
Reference Document: Emergency Preparedness Procedure
8.3 Design and Development
The purpose of this procedure is to control and verify the design of projects done by AL
ISLAHAT CONTRACTING & GENERAL MAINTENANCE - L L C in order to ensure that the
customer requirements are met / satisfied, and to control all the drawings for each projects
The materials specifications if required shall be prepared and submitted to the client for
approval. Designer shall prepare issue and attach document transmittal with the drawing
submitted to the client for approval.
All the drawings should be reviewed and approved by the client. Where the client requires
amendments on the design, it shall be reviewed and verified as per this procedure. Designer
shall obtain client’s signature on the design process control form or keep any document or
reference as evidence of the client’s approval. All design records shall be kept and controlled
according to the requirements of Control of records procedure
8.4 Control of externally provided products and services

8.4.1 General
A procedure of is established, documented, implemented and maintained to ensure that
purchased products, materials or items conforms to specified purchase requirements. The type
and extent of controls (such as receiving inspection or evaluation) applied to the Supplier and
the purchased product are dependent upon the effect of the purchased product on subsequent
product / service realization and/or the extent of impact on the quality of the provided product
or service.
AL ISLAHAT CONTRACTING & GENERAL MAINTENANCE - L L C evaluates and selects
Suppliers based on their ability to supply product in accordance with the procedure for
Purchasing & Procurement. Criteria for selection, qualification and periodical evaluation/re-
evaluation are established. Records of the results of evaluations and any necessary actions
arising from the evaluation are maintained.
8.4.2 Type and extent of control of external provision
Procedures of receiving inspection is established, documented, implemented and maintained
to establish and implement the inspection or other activities necessary for ensuring that
purchased product meets specified purchase requirements before accepting them into the
stores or using them in subsequent operations.

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Verification of purchased products may take place at AL ISLAHAT CONTRACTING &
GENERAL MAINTENANCE - L L C’s premises or in the supplier’s location, especially in cases
related to buying equipment, tools, etc., where a qualified person representing AL ISLAHAT
CONTRACTING & GENERAL MAINTENANCE - L L C may visit the supplier location and
inspect the items, then prepare a report (if needed/requested from MD) summarizing the
results.
8.4.3 Information for external providers
Purchasing information describes the product to be purchased, including (where appropriate)
requirements for approval of product, procedures, processes and equipment, requirements for
qualification of personnel, and Integrated Management System requirements. AL ISLAHAT
CONTRACTING & GENERAL MAINTENANCE - L L C ensures the adequacy of specified
purchase requirements prior to their communication to the Supplier/Sub-contractor.
Reference Document: Procurement & Purchasing Procedure
8.5 Service/Product Provision
8.5.1 Control of Service/Product Provision
A procedure is established, documented, implemented and maintained to plan and execute
production under controlled conditions which include, (as applicable) the availability of
information that describes the characteristics of the product and service (see related drawings,
agreements, material approvals, contract, etc.), the availability of work instructions (if required),
the use of suitable equipment, the availability and use of monitoring and measuring devices
and the implementation of monitoring and measurement.
8.5.2 Identification and Traceability
Procedures of Quality Assurance and Quality Control is established, documented, implemented
and maintained to identify the product and service by suitable means throughout production
(where appropriate).
Production status with respect to monitoring and measurement requirements is also mentioned
in various documents (e.g. daily reports, monthly reports….etc.).
IMS documents (e.g. procedures, policies ….etc.) are also properly identified using several
schemes like the name, code, revision, date of issue, etc.
8.5.3 Property belonging to customers or external providers
In the case where clients provide AL ISLAHAT CONTRACTING & GENERAL
MAINTENANCE - L L C with certain properties (e.g. drawings, personal data, intellectual
properties like designs and specifications….etc.), special conditions and actions are taken at
AL ISLAHAT CONTRACTING & GENERAL MAINTENANCE - L L C for:
- Receiving inspection of such items,
- Storing & protecting such properties,
- Communicating any damage which may occur on them while still under AL ISLAHAT
CONTRACTING & GENERAL MAINTENANCE - L L C.’s custody.
Such communication is done through a formal letter to the client and an agreement is reached
in order to compensate the client (if requested).
8.5.4 Preservation

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Several methodologies are established, documented, implemented and maintained to preserve
the conformity of product/item during internal processing and delivery to the intended
destination. This preservation includes identification, handling, storage and protection.
The receiver will be provided with a copy of the purchasing documents (e.g. LPO) in order to
be able to verify that the received items are according to specifications,
All received items are subject to receiving inspection if found acceptable, they are accepted in
the workplace/site store according to special documentations (e.g. receiving vouchers, etc.).
In case where a stored item is found damaged, a study is done to verify reasons actions are
sought to prevent re-occurrence while accounts supervise the disposition actions.
Where rejected items are identified, they are either marked or placed in designated rejection
areas at the store or the project site and segregated from other conforming items until a
decision is made regarding them in accordance with accounts / MD / PM.
8.5.5 Management of Change
AL ISLAHAT CONTRACTING & GENERAL MAINTENANCE - L L C established &
implemented the Procedure for Management of Change to control the planned temporary and
permanent changes that influence its OHS performance such as:
• New products, processes or services;
• Changes to work locations, working conditions, processes, procedures, equipment, or
the company’s organizational structure;
• Changes to applicable legal and other requirements;
• Changes in knowledge or information concerning hazards and associated risks
• Developments in knowledge and technology
AL ISLAHAT CONTRACTING & GENERAL MAINTENANCE - L L C controls both temporary

and permanent changes, to review the consequences of unintended changes and, where
applicable, to take action to mitigate any adverse effects that might arise as a result of the
occurrence of change.
Reference Document: Management of Change Procedure
8.6 Release of Product/Service
AL ISLAHAT CONTRACTING & GENERAL MAINTENANCE - L L C monitors and measures
the characteristics of the product and service to verify that product and service requirements
and customer specifications are fulfilled. This is carried out at appropriate stages of the product
and service realization process in accordance with the planned arrangements. Evidence of
conformity with the acceptance criteria is maintained. Records indicate the person(s)
authorizing release of the product and service (in-process inspection, initial handover and final
handover).
Product and service release and handover are not proceeded until all the planned
arrangements (see 7.1) have been satisfactorily completed, unless otherwise approved by a
relevant authority, and where applicable by the customer (initial and final handovers).
Monitoring of the conformity of materials used in project execution (water, cement, concrete,
iron…etc.) are done at AL ISLAHAT CONTRACTING & GENERAL MAINTENANCE - L L C’s
sub-contracted third party laboratory or under the supervision of the client representative /
consultant. Such third parties are approved by AL ISLAHAT CONTRACTING & GENERAL
MAINTENANCE - L L C
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A procedure is established and implemented for that regard.
8.7 Control of nonconforming process outputs, products, and services
AL ISLAHAT CONTRACTING & GENERAL MAINTENANCE - L L C ensures that it is provide
product and services which do not conform to requirements is identified and controlled to
prevent its unintended use or release. Procedures of Quality Assurance and Quality Control,
Control of Nonconformity Procedures are established, documented, implemented and
maintained to define controls and related responsibilities and authorities for dealing with
nonconforming product and service.
Client is invited to inspect project phases, initial handover and final handover (after
maintenance period), in case a snag list is identified, project team allocates all resources to
rectify all snags and the client/consultant is invited for re-inspection.
Records of the nature of non-conformities and any subsequent actions taken, including
concessions obtained are maintained. When nonconforming product and service is corrected, it
is subject to re-verification to demonstrate conformity to the requirements. When
nonconforming product and service is detected after release (within the maintenance period) or
use has started, AL ISLAHAT CONTRACTING & GENERAL MAINTENANCE - L L C or its
sub-contracted supplier takes action appropriate to the effects, or potential effects, of the
nonconformity.
Reference Document: Quality Assurance and Quality Control Procedure, Control of Non-
conformity and Corrective Action Procedure
9 Performance Evaluation
9.1 Monitoring, measurement, analysis, and evaluation
9.1.1 General
AL ISLAHAT CONTRACTING & GENERAL MAINTENANCE - L L C plans and implements
the monitoring, measurement, analysis and improvement processes needed to demonstrate
conformity of the provided product and service to ensure conformity of the Integrated
Management System IMS, and to continually improve the effectiveness of the Integrated
Management System.
This includes determination of applicable methods, including statistical techniques and the
extent of their use.
AL ISLAHAT CONTRACTING & GENERAL MAINTENANCE - L L C applies suitable
methods for monitoring and, where applicable, measurement of the Integrated Management
System processes. These methods demonstrate the ability of the processes to achieve
planned results. When planned results are not achieved, correction and corrective action are
taken as appropriate, to ensure conformity of the product and service.
The monitoring and measurement also includes the key characteristics of its operations that
can have a significant environmental impacts and hazards. It should also include information
to monitor performance, applicable operational controls and conformity with the company’s
objectives and targets, proactive and reactive measures of performance.
9.1.2 Customer Satisfaction

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As one of the measurements of the performance of the Integrated Management System, AL
ISLAHAT CONTRACTING & GENERAL MAINTENANCE - L L C monitors information
relating to customer perception as to whether the customer requirements are fulfilled.
A procedure is established, documented, implemented and maintained to define the method
for obtaining and using information on customer perception with regard to satisfaction.
Document Reference: Customer Feedback, Complaints and Satisfaction Procedure
9.1.3 Analysis and Evaluation
A procedure is established, documented, implemented and maintained to determine, collect
and analyze appropriate data to demonstrate the suitability and effectiveness of the Integrated
Management System and evaluates where continual improvement of the Integrated
Management System can be made. This includes data generated as a result of monitoring and
measurement and from other relevant sources.
The analysis of data provides information (at a minimum) relating to customer satisfaction,
conformance to product and service requirements, characteristics and trends of processes and
product and services including opportunities for improvement action, and suppliers.
9.2 Internal Audit
AL ISLAHAT CONTRACTING & GENERAL MAINTENANCE - L L C conducts internal audits
at planned intervals to determine whether the Integrated Management System conforms to the
planned arrangements (see 7.1), to the requirements of ISO 9001:2015, ISO 14001:2015 and
ISO 45001:2018 Standards and to the Integrated Management System requirements
established by AL ISLAHAT CONTRACTING & GENERAL MAINTENANCE - L L C, and is
effectively implemented and maintained.
Audits are planned, taking into consideration the status and importance of the processes and
areas to be audited, as well as the results of previous audits.
The audit criteria, scope, frequency and methods are defined. Selection of auditors and
conduct of audits shall ensure objectivity and impartiality of the audit process. Auditors do not
audit their own work.
A procedure is established, documented, implemented and maintained to plan and conduct
audits, report results and maintain records.
The management responsible for the area being audited ensures that actions are taken
without undue delay to eliminate detected non-conformities and their causes. Follow-up
activities include the verification of the actions taken and the reporting of verification results.
According to the policy of AL ISLAHAT CONTRACTING & GENERAL MAINTENANCE - L L
C the internal audits may be conducted by a third party (consulting firm) based on a mutual
agreement of assessment and according to specified conditions.
Reference Document: Internal Audit Procedure
9.3 Management Review
9.3.1 General
A procedure is established, documented, implemented and maintained to review AL ISLAHAT
CONTRACTING & GENERAL MAINTENANCE - L L C’s Integrated Management System, at
planned intervals, ensure its continuing suitability, adequacy and effectiveness, assess
opportunities for improvement and the need for changes to the Integrated Management

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System, including the policy and objectives. Records from management reviews are
maintained.
The frequency of conducting management review meetings are at least once a year.
9.3.2 Review Input
Following are, at a minimum, the matters taken into consideration during management review:
• the status of actions from previous management reviews
• changes in external and internal issues that are relevant to the QHSE management
system;
• information on the performance and effectiveness of the QHSE management system
• customer satisfaction and feedback from relevant interested parties;
• the needs and expectations of interested parties, including compliance obligations
• its significant environmental aspects;
• fulfilment of its compliance obligations
• the extent to which QHSE objectives have been met;
• process performance and conformity of products and services;
• incidents, nonconformities, corrective actions and continual improvement
• monitoring and measurement results;
• QHSE Audit Results
• the performance of external providers
• the adequacy of resources;
• the effectiveness of actions taken to address risks and opportunities
• Opportunities for improvement.
• The results for statistical techniques.
• Accidents/ incidents/ near misses reports.
• Any subject thought to be important to be discussed.
• The results of participation & consultation
9.3.3 Review Output

Management review are recorded and filed by QHSE Management
Representative.
The record include as a minimum the actions relate to

• opportunities for improvement
• any need for changes to the QHSE management system
• Resource needs
• conclusions on the continuing suitability, adequacy and effectiveness of the QHSE
management system
• actions, if needed, when QHSE objectives have not been achieved
• opportunities to improve integration of the QHSE management system with other
business processes, if needed
• any implications for the strategic direction of the organization
Reference Document: Management Responsibility Procedure

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10 Improvement
10.1 General
AL ISLAHAT CONTRACTING & GENERAL MAINTENANCE - L L C's QHSE System
requires that prompt and effective corrective action is taken in all cases where product
and service, process or system related nonconformance is found.
Non-conformities discovered are recorded and reported to the respective department’s

manager. The procedure ensures that the reasons for recurrence of non-conformity are
thoroughly studies to determine the root cause. Results of such investigation are
recorded.
The departmental manager thereupon implements the corrective action that is

commensurate with the magnitude of the problem and the risks encountered. QHSE
Management Representative monitors the implementation of corrective actions taken is
recorded in appropriate system documents.
The procedures also require that available information be studied in order to detect,
analyze and eliminate potential causes of non-conformities. The procedure determines
the steps needed to deal with problems requiring corrective action.
Personnel are encouraged to indicate the areas where potential nonconformities may
occur and report such situations to QHSE Management Representative. Any
suggestions on possible improvements of the QHSE System are also welcomed from all
staff.
10.2 Incident, Non conformity and Corrective Action
implemented and maintains a procedure, including reporting, investigating and taking action, to
determine and manage incidents and nonconformities.
AL ISLAHAT CONTRACTING & GENERAL MAINTENANCE - L L C takes the following
actions if incident or nonconformity occurs
• react in a timely manner to the incident or nonconformity and, as applicable
• take action to control and correct it
• deal with the consequences
AL ISLAHAT CONTRACTING & GENERAL MAINTENANCE - L L C evaluates, with the

participation of workers and the involvement of other relevant interested parties, the need for
corrective action to eliminate the root cause of the incident or nonconformity, in order that it
does not recur or occur elsewhere, by:
• investigating the incident or reviewing the nonconformity
• determining the cause(s) of the incident or nonconformity
• determining if similar incidents have occurred, if nonconformities exist, or if they could
potentially occur
The procedure established by AL ISLAHAT CONTRACTING & GENERAL MAINTENANCE -

L L C is to

-LLC
• review existing assessments of OH&S risks and other risks, as appropriate
• determine and implement any action needed, including corrective action, in accordance
with the hierarchy of controls and the management of change
• assess OH&S risks that relate to new or changed hazards, prior to taking action
• review the effectiveness of any action taken, including corrective action
• make changes to the QHSE management system, if necessary
Reference Document: Incident Investigation Procedure, Control of Non-conformity and

Corrective Action
10.3 Continual Improvement
Management seeks continual improvement of the organization’s processes and of its overall
performance. Management considers the QHSE management system as an effective tool for
the staff to identify and manage improvement activities, which include:
• enhancing QHSE performance
• improving products and services to meet requirements as well as to address future
needs and expectations
• promoting a culture that supports a QHSE management system
• promoting the participation of workers in implementing actions for the continual
improvement of the QHSE management system
• communicating the relevant results of continual improvement to workers, and, where
they exist, workers’ representatives
• maintaining and retaining documented information as evidence of continual
improvement
• Audit results
• Analysis and evaluation of data
• Effectiveness of Corrective actions
• Results of management review

-LLC

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AL ISLAHAT CONTRACTING & GENERAL

QUALITY, HEALTH, SAFETY, AND

NAME SIGNATURE DATE

PREPARED BY NERMEEN ROSHDY 22/02/2024

APPROVED BY MOHAMED MAKKY 22/02/2024

1. REVISION AND APPROVAL

Rev. Date Nature of Changes Approved By

AL ISLAHAT Doc. No: IMS-MN-01

AL ISLAHAT Doc. No: IMS-MN-01

AL ISLAHAT Doc. No: IMS-MN-01

QHSE Management System

AL ISLAHAT CONTRACTING & GENERAL MAINTENANCE - L L C has developed and

AL ISLAHAT Doc. No: IMS-MN-01

ISO 9000:2015 Quality Management Systems – Fundamental and Vocabulary

S.No Terms Definitions

AL ISLAHAT Doc. No: IMS-MN-01

6. audit findings results of the evaluation of the collected audit evidence

7. auditee organization being audited

AL ISLAHAT Doc. No: IMS-MN-01

40. Policy intentions and direction of an organization , as

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54. quality control part of quality management focused on fulfilling quality

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Reference Documented: Trade License

5.0 Leadership & Worker Participation

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5.1.2 Customer Focus

Top management of AL ISLAHAT CONTRACTING & GENERAL MAINTENANCE - L L C

5.4 Participation and Consultation

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Addressing risk and opportunity AL ISLAHAT CONTRACTING & GENERAL MAINTENANCE

Reference Documents: Risk and Opportunity Management Procedure

AL ISLAHAT Doc. No: IMS-MN-01

AL ISLAHAT Doc. No: IMS-MN-01

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External sources (e.g. s standards; academia; conferences; gathering knowledge from

AL ISLAHAT Doc. No: IMS-MN-01

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3 Media Paper and Electronic

Review - By the HSE Manager

7.5.3 Control of documented information

AL ISLAHAT Doc. No: IMS-MN-01

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8.4 Control of externally provided products and services

AL ISLAHAT Doc. No: IMS-MN-01

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AL ISLAHAT CONTRACTING & GENERAL MAINTENANCE - L L C controls both temporary

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9.3.3 Review Output

The record include as a minimum the actions relate to

AL ISLAHAT Doc. No: IMS-MN-01

Non-conformities discovered are recorded and reported to the respective department’s

The departmental manager thereupon implements the corrective action that is

AL ISLAHAT CONTRACTING & GENERAL MAINTENANCE - L L C evaluates, with the

The procedure established by AL ISLAHAT CONTRACTING & GENERAL MAINTENANCE -

AL ISLAHAT Doc. No: IMS-MN-01

Reference Document: Incident Investigation Procedure, Control of Non-conformity and

AL ISLAHAT Doc. No: IMS-MN-01

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