Chhattisgarh State Power Distribution Co. Ltd.

Request for Proposal (RFP) for

“Selection of GIS System Integrator (GISSI) for
Implementation and Support for Geographic Information
System (GIS) under Revamped Distribution Sector Scheme
(RDSS) - IT/OT Works’’

Tr-343 : Part-II

Single Stage – Two Part Selection System

Bidding System
Least Cost Selection (L1) basis through e-Bidding

RFP Identification number Tr-343; RFx –8100030903

Date of Issue of NIT 24-04-2023

Due Date & Time for submission of RFP 08-06-2023, @ 14:00 Hours

Date & Time of Opening of Tender 08-06-2023, @ 15:30 Hours

[email protected]
e-mail ids
[email protected], [email protected]

Purchaser:
Office of Executive Director (EITC),
Block No-8, Chhattisgarh State Power Distribution Company Limited.
CSEB Complex, Dangania,
Raipur, Chhattisgarh. 492013.
www.cspdcl.co.in
 RFP for Selection of GIS System Integrator (
Under RDSS
GISSI )
(IT/OT Works)
(Part-II : Project Requirements)

RFP @ Glance

PART I – BIDDING PROCEDURES AND REQUIREMENTS

Section 1: Request for Proposals (RFP) Notice
This Section includes Request for Proposals.
Section 2: Eligibility and Qualification Requirements
This Section contains information regarding specific eligibility and qualification
requirements applicable for prospective bidders to be considered for further
evaluation of their proposal.
Section 3: Instructions to Bidders and Bid Data Sheet
This Section consists of two parts: “Instructions to Bidders” and “Bid Data Sheet”.
“Bid Data Sheet” contains information specific to selection and corresponds to the
clauses in “Instructions to Bidders” that call for selection-specific information. This
Section provides information to help prospective bidders prepare their proposals.
Information is also provided on submission, opening and evaluation of proposals,
selection of successful bidder and award of contract.
Section 4: Bidding Forms – Technical Proposal
This Section includes the forms for Technical Proposal that are to be completed by
the prospective bidders and submitted in accordance with the requirements of
Section 3.
Section 5: Bidding Schedules - Financial Proposal
This Section includes the financial forms that are to be completed by the prospective
bidders, including the bidders’ costing and pricing, which are to be submitted in
accordance with the requirements of Section 3.
PART II – PROJECT REQUIREMENTS
Section 6: Project Requirements
This Section describes the background information of the Project, Scope, of Work,
System Requirement, Specifications, Quality Requirements, Service Level Agreement
(SLA), Standards, Activities and Tasks, Plans, Deliverables, Documentation, the
functional requirements and minimum technical specification of the products &
services as envisaged for successful completion and other requirements/ details
related to and/or connected with the Project.
PART III – CONTRACT FORM AND CONDITIONS OF CONTRACT
Section 7: Contract Form and Conditions of Contract
This Section includes standard contract form. It includes General Conditions of
Contract (“GCC”) and Special Conditions of Contract (“SCC”). The SCC include
clauses specific to this contract to supplement the General Conditions.
Section 8: Contract Related Forms
This Section includes the form used to notify Award of the Contract to the successful
bidder and the form for Performance Security to be furnished by the bidder.

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(IT/OT Works)
(Part-II : Project Requirements)

ABBREVIATIONS

1 CSPDCL Chhattisgarh State Power Distribution Company Ltd.

2 AMC Annual Maintenance Contract
3 API Application Programming Interface
4 CSEB Chhattisgarh State Electricity Board
5 ATS Annual Technical Support
6 BCP Business Continuity Plan
7 BG Bank Guarantee
8 BI Business Intelligence
9 BOM Bill of Material
10 BOQ Bill of Quantities
11 BPML Business Process Master List
12 CCB Change Control Board
13 CCN Change Control Notice
14 CERT-In Computer Emergency Response Team - India
15 CMMI Capability Maturity Model Integration
16 CPG Contract Performance Guarantee
17 GE General Electric
18 DC Data Centre
19 EO Electric Office
20 NA Network Analysis
21 DISCOM Distribution Company
22 DMZ Demilitarized Zone
23 K8S Kubernetes
24 DRC Disaster Recovery Centre
25 EMD Ernest Money Deposit
27 FAQ Frequently Asked Questions
28 FMS Facility Management Services
29 FRS Functional Requirement Specifications
30 GCC/SCC General/Special Conditions of Contract
31 GIGW Guidelines for Indian Government Websites
32 GIS Geographic Information System
33 GISSI Geographic Information System System Integrator
34 GPS Global Positioning System
35 GST Goods and Services Tax
36 GUI Graphical User Interface
37 HLD/LLD High-Level Design / Low-Level Design
38 IFB Invitation for Bids
39 IOC Indicator of Compromise
40 IOPS Input /Output Per Second
41 IPDS Integrated Power Development Scheme
42 ISO International Organization for Standardization
43 IT Information Technology
44 ITB Instruction to Bidders
45 GISSI Information Technology System Integrator

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46 ITSM IT Service Management

47 LOA Letter of Award
48 LOI Letter of Intent
49 MEITY Ministry of Electronics Information and Technology
50 MFA Multi-Factor Authentication
51 MIS Management Information Systems
52 NDR Network Detection & Response
53 NIC Network Interface Cards
54 O&M Operation and Maintenance
55 OEM Original Equipment Manufacturer
56 OS Operating System
57 OWASP Open Web Application Security Project
58 P2P Peer to Peer
59 PCap Packet Capture
60 POA Power of Attorney
61 PQR Pre-Qualification Requirements
62 PSU Public Sector Undertaking
63 PT Performance Testing
64 QA Quality Assurance
65 QC Quality Control
66 R-APDRP Restructured Accelerated Power Development & Reforms Program
67 RDBMS Relational Database Management System
68 RDSS Revamped Distribution Sector Scheme
69 RFP Request for Proposal
70 RPO/RTO Recovery Point Objective / Recovery Time Objective
71 SAN Storage Area Network
72 SCADA Supervisory Control and Data Acquisition
73 SLA Service Level Agreement
74 SOAP Simple Object Access Protocol
75 SOAR Security Orchestration, Automation and Response
76 SOW Statement of Work / Scope of Work
77 SPOC Single Point of Contact
78 SQL Structured Query Language
79 SSD Solid State Drive
80 SSE Server Side Encryption
81 SSL Secure Sockets Layer
82 TPAA Third-Party Audit Agency
83 TQR Technical Qualification Requirements
84 TRS Technical Requirement Specifications
85 TSI Turnkey System Integration
86 UAT User Acceptance Testing
87 VM Virtual Machine
88 VPN Virtual Private Network

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(Part-II : Project Requirements)

PART II

Section 6. Project Requirements

Table of Contents
RFP @ Glance ..................................................................................................................................... 2
Section 6. Project Requirements ......................................................................................................... 5
GENERAL REQUIREMENT ............................................................................................................. 6
1. INTRODUCTION ..................................................................................................................................... 6
2. INTENT OF SPECIFICATION .................................................................................................................... 7
3. SCOPE OF WORK ................................................................................................................................... 9
4. GIS Systems Integration ..................................................................................................................... 19
5. OEM Audits and Cyber Security Audit ................................................................................................. 21
6. DATA MIGRATION SCOPE .................................................................................................................... 22
7. Technical Specification Requirement .................................................................................................. 23
8. Technical specification ........................................................................................................................ 41
9. Facility Management Services (FMS) .................................................................................................. 58
10. Operations and Maintenance support for GIS System.................................................................... 63
11. Annual Technical Support (ATS/AMC)............................................................................................. 63
12. Project Management....................................................................................................................... 64
13. Project Implementation Methodology............................................................................................ 76
14. Training Requirements .................................................................................................................... 83
15. Payment Terms ............................................................................................................................... 91
16. Appendix A - Service Level Agreement ........................................................................................... 94
17. Appendix B - Geographical & Administrative Information ........................................................... 101
18. Appendix C - Review of Current GIS Systems ................................................................................ 102

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GISSI )
(IT/OT Works)
(Part-II : Project Requirements)

GENERAL REQUIREMENT

1. INTRODUCTION

The government of India has approved the Revamped Distribution Sector Scheme
(RDSS) to help DISCOMs improve their operational efficiencies and financial
sustainability by providing result-linked financial assistance to DISCOMs to
strengthen supply infrastructure based on meeting pre-qualifying criteria and
achieving basic minimum benchmarks.
REC and PFC have been nominated as nodal agencies for facilitating the
implementation of the scheme.
The scheme aims to meet the following objectives:
 Reduction of AT&C losses to pan-India levels of 12-15% by 2024-25.
 Reduction of ACS-ARR gap to zero by 2024-25.
 Improvement in the quality, reliability and affordability of power supply to
consumers through a financially sustainable and operationally efficient
distribution sector.
In view to achieve the aforesaid targets the CSPDCL has decided to strengthen
the IT/OT system implemented in utility area. In this regards Executive Director
EITC invites tender for improvement of Geographic Information System (GIS).

A Geographic information system (GIS) is a computer system for capturing,

storing, checking, and displaying data related to positions on Earth’s surface. GIS
can show many different kinds of data on one map, such as streets, buildings, and
vegetation. This enables people to more easily see, analyze, and understand
patterns and relationships.

GIS has been implemented in 180 towns of Chhattisgarh under previous Govt.
Schemes i.e. RAPDRP and IPDS Schemes. As on date GIS application GE Small
world EO product suite has been developed and deployed at DC, Raipur & DR,
Bilaspur. Geographic information system (GIS) application GE small world Electric
Office 5.2.2 with Desktop (Design manager/Editor) & Web application (EO-Web)
enabled CPSDCL to map, visualize, store, check and display electrical assets data
related to positions on earth’s surface i.e. Latitude/ Longitude with background
map of CSDPCL admin boundary/zones.

Desired Solution: - CSPDCL intends to implement (including 5 years post

implementation support) for GIS works and to strengthen existing GIS solution
implemented in CSPDCL. The objective of the “Geographic Information System
Integrator” or the “GISSI” shall be to supply, Install, Commission, upgrade and
modify the GIS Hardware/software/tools as per the requirement of CSPDCL.

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(IT/OT Works)
(Part-II : Project Requirements)

The scope of work under this contract covers to strengthen the existing GIS
System implemented in utility.
Scope of work shall comply with the requirements listed under section-6, clause
no 7 & 8 “Technical Specifications” and described hereunder in further sub
sections of Scope of Work. Bidders are advised to visit CSPDCL DC, DR, town
locations etc. to have an understanding of the existing system and requirements,
subject to meeting qualification criteria as laid out in the RFP document. This
activity shall comprise fulfilment of the following tasks:-

1. Supply installation and commissioning of additional IT hardware

2. Supply of additional software licenses
3. Configuration and implementation of applications
4. Development of new applications/ tools/reports, and up gradation
/modification enhancement of existing applications/tools/reports.
5. Development of mobile App for GIS end to end solution.

2. INTENT OF SPECIFICATION

a) This specification intends to cover the following activities, services and works in
respect of successful set up of required IT infrastructure and up-gradation of
existing infrastructure for collection of baseline data for energy and revenue of
the identified scheme areas (town) along with supply, installation, testing and
commissioning of all necessary hardware, software and managing the facilities
created under the scope of work for a period of 5 years after successful
completion of acceptance test of hardware and software. Detailed scope of work
under this package is listed section-6, clause no 7 & 8 “Technical
Specifications”

i) Complete design, engineering, manufacturing, pre-assembly (if any),

supply, installation, testing, commissioning and putting into satisfactory
operation of all the equipment/devices, systems and sub-systems and
providing services.
ii) Providing engineering data, drawings and O&M manuals for Owner’s review,
approval and records.
iii) Packing, transportation and insurance from the manufacturer’s work to the
site including port and customs clearance, if required.
iv) Receipt, storage, insurance, preservation and conservation of equipment
at the site.
v) Furnishing of mandatory, recommended spares, testing / calibration of
equipment’s on FOR site basis.
vi) Data migration, User training and Operational Support at field level

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vii) Satisfactory conclusion of the contract.

b) In addition to the requirements indicated in this section (Technical specifications),

all the requirements as stated in other sections shall also be considered as a part
of this specification as if completely bound herewith.
c) The Bidder shall be responsible for providing all material, equipment and services
specified or otherwise, which are required to fulfil the intent of ensuring
operability, maintainability and the reliability of the complete work covered under
this specification.
d) It is not the intent to specify all aspects of design and installation of associated
systems mentioned herein. The systems, sub-systems and equipment/devices
shall conform in all respect to high standards of engineering, design and
workmanship, and shall be capable of performing continuous commercial
operation.
e) Whenever a material or article is specified or described by the name of a
particular brand, manufacturer or trade mark, the specific item shall be
understood as establishing type, function and quality desired. Products of
other manufacturers may also be considered, provided sufficient information is
furnished so as to enable the Owner to determine that the products are equivalent
to those named.
f) Bidder is requested to carefully examine and understand the specifications
and seek clarifications, if required, to ensure that they have understood the
specifications. Pre bid conference shall be held by utility to offer any clarifications
against the queries raised by the various vendors, who have purchased the bid
documents, to remove any doubts of the bidder and to remove any ambiguity in
document. Such pre bid conference(s) should be held at least 15 days before the
scheduled date of the opening of the bid documents at a place to be intimated by
the utility. The procedure for organizing pre bid conference has been described
in detail in “Section-ITB” of the Contract document. The bid should not include
any sections like clarifications, interpretations and/or assumptions
g) Any deviation or variation from the scope requirement and/or intent of this
specification shall be clearly mentioned under Deviation Schedule of the Bid
Proposal Sheets irrespective of the fact that such deviations/variations may be
standard practice or a possible interpretation of the specification by the Bidder.
Except for the deviations/variations that are accepted by the Owner with or
without financial implications before the award of the contract, it will be the
responsibility of the Bidder to fully meet the intent and the requirements of the
specification within the quoted price. No other departure from the specification
except for the declared deviation indicated by the Bidder in his proposal shall be
considered. Bids not complying with this requirement shall be treated as non-
responsive and hence liable for rejection. The interpretation of the Owner in

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respect of the scope, details and services to be performed by the Bidder shall be
binding, unless specifically clarified otherwise by the Owner in writing before the
award of contract.

3. SCOPE OF WORK

3.1 Supply, Installation, Integration, Testing and commissioning

IT system as required for successful completion of the project, together with

relevant database, licenses, and other software in conformance to Industry
standards.

GENERAL REQUIREMENTS

a. Latest version of offered solution available while placing the order shall be
implemented.
b. GISSI shall prepare and submit a detailed project implementation plan.
c. GISSI shall deploy a dedicated team experienced in installation,
configuration, customization, integration and testing, implementation,
deployment of the proposed system.
d. For customizations which are not part of the functionality of the offered
product, GISSI must keep level of customization to a bare minimum depending
upon offered functionalities and best practices. This is important to ensure that
future upgrades, enhancements, and bug fixes are not impacted. Every custom
development must be documented in detail and the code / script should be
properly annotated with comments.
e. Configuring the specific solution / modules, third party built-in applications,
development of interfaces wherever and whenever necessary.
f. GISSI shall ensure that the proposed system provides adequate interfacing
mechanisms (both at the application and data level) with a view to integrate
future applications of CSPDCL. Such interfaces shall follow industry standards
such as Application Programming Interface (API’s) and web services, etc.
g. GISSI shall supply and install the application, database and related software,
integration tools, along with the customized source code and requisite licenses
as required for successful completion of the project. GISSI shall also describe
and document the process to be followed for installing and operating the same.
h. GISSI shall consider stakeholder inputs when they are finalizing all processes
including user interfaces, mode of data entry / automation, storage and
retrieval, output reports, queries, and the application design as a whole.

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Essentially it is expected that the GISSI shall follow a SDLC Agile framework
while implementing the project.
i. GISSI to suggest industry standard best practices for backing up (archiving),
purging and restoring current as well as future data & logs.
j. UAT shall be carried out in the Testing environment created. Bidder shall be
responsible for setting up the Testing environment and also for creating /
populating the necessary configuration data as well as master data as would
be required for the purpose of UAT.
k. Patches/fixes shall be tested by the support team of GISSI before they are
implemented in production.
l. GIS SI shall seek OEM’s advice in using high-availability and other database
features like partitioning, performance tuning etc. Database best practices like
indexes, custom Partitioning (using relative merits of range, list, hash,
composite partitioning etc.) should be utilized to get additional performance.
m. GIS SI shall develop purging policy in coordination with CSPDCL to get optimum
performance of the new IT system.
n. GIS SI shall supply and install Interactive display board for the purpose of
training as per specification mentioned in TRS 6.1 Interactive Board
specification.
o. GIS SI shall be responsible to supply all the necessary accessories for
installation of server hardware in datacentre.
p. If new solution has been proposed by bidder then existing functionality and
data should be migrated to new solution along with ample license without
affecting existing work, otherwise existing system (Refer Appendix-C) will be
strengthened as per CSPDCL requirement.

3.2 PHASES OF IMPLEMENTATION OF THE SYSTEM

There shall be two broad phases in the implementation. Phase 1 shall be about
assessment of current business process and legacy systems, gap analysis and
firming up of the business functions and workflows, if necessary, through
business process engineering. Phase 2 will take care of stage wise
implementation of design approved in Phase 1 and conducting unit testing,
system testing and User Acceptance Testing.

3.2.1. Phase 1
i. Study of existing IT system landscape / processes and prepare AS-IS, TO-BE
and GAP Analysis.
ii. Study of the current implemented environment and conduct assessment for
which legacy systems are being continued including statutory and regulatory

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reporting requirements if any.

iii. Conduct a full-fledged assessment of the existing applications including a
thorough technical and functional review of all current applications.
iv. GIS SI shall follow Agile Methodology for requirement study with respective
module owners.
v. Compile and validate AS-IS, TO-BE and GAP Analysis in consultation with
CSPDCL. Submit & get approval of these documents Module wise.
vi. Map the best practices available in the OEM product.
vii. Draw up customization plan for gaps where the OEM Product does not meet
CSPDCL requirements.
viii. Map all MIS / Dashboard / Reporting requirements and statutory reporting
requirements of CSPDCL and identify new reports that need to be customized
/ freshly developed in standard format (e.g. .xlsx, .pdf, csv, .xml etc.).

3.2.2. Phase 2
i. Stage wise implementation of assessment Phase I as per approved design and
submitted documents.
ii. Carry out data migration from old server to New server.
iii. Arrange Test Management Plan (Unit, System and UAT) for CSPDCL.
iv. Conducting Final User Acceptance Test (UAT) and submission of final
documents inclusive of Integration Testing results.
v. Provide basic and specialized training to the core users pertaining to their areas
of work. Also, handhold and institute advanced training and capacity building
measures for system administrators, regarding all aspects of technical and
operational features of the system deployed.

3.2.3. Summary of Deliverables

GISSI shall comply with the minimum set of deliverables. The exhaustive list of
deliverables is not limited to this minimum set. One hard Copy & One Soft Copy
(in a DVD) of these deliverables shall be handed over to the CSPDCL Project
Manager, after successful completion of the project. CSPDCL may add or remove
items from the list at a later stage of the project, which shall be binding on the
GISSI.

3.3 Proposed Solution, GIS-IT Infrastructure & its Implementation Proposed

Solution:
GIS SI has to propose a solution which needs to be implemented primarily “On-
Premises” environment and not on Cloud; unless, otherwise it is explicitly
mentioned. The bidder is responsible for impact assessment and modification of

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solution operations at no extra cost, on account of any changes to applicable

information security policies / procedures / standards / regulations / any GOI
Guidelines.

3.3.1. Integrate the following with the proposed solution to provide a single view of
events generated at no additional cost to CSPDCL during the contract period.
i. Proposed Solution
ii. Existing Applications and Hardware
iii. New Applications and hardware to be implemented during the contract period.

3.3.2. OEM needs to validate all the documents submitted by the bidder during the
implementation of the respective solutions and bidder to submit the validation
confirmation from the OEMs.

3.3.3. Any interfaces required with existing and new applications/ infrastructure
for successful implementation/ operations of the solution should be developed by
the bidder during entire period of the contract.
3.3.4. Bidder shall maintain at least the following minimum documents with respect:
i. The Bidder shall perform an in-depth analysis of the existing system and shall
submit a detailed plan for the implementation of this project.
ii. Bidder shall submit this document to CSPDCL for review and any suggestions
by CSPDCL will be incorporated therein.
iii. High Level Design (HLD) and Low-Level Design (LLD) of whole
iv. system duly vetted by respective OEM’s.
v. Any other explanatory notes about system, bidder shall also ensure updating
of documentation of software system ensuring that user manuals and training
manuals are updated to reflect on-going changes/enhancements.

3.3.5. During Implementation Phase, bidder should propose at least one – Dedicated
Project Manager -100% Onsite Deployment (at Head Office), One - Solution
Architect- Onsite Support to Project team on need basis, One – GIS/NA
application/DB Expert- Onsite Support to Project team on need basis.

3.3.6. The bidder shall provide comprehensive onsite warranty for a period of 5 (Five)
years as part of scope of this tender after Go-Live. Bidder should submit OEM
undertaking to provide warranty/support for 5 years for supplied solution by
respective OEMs and should have back to back warranty/support arrangement
with respective OEM to ensure smooth operations. All products procured under
this RFP should be with 24x7x365 support from OEM. The bidder shall provide
documentary evidence for the same.

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3.3.7. BOQ is minimum requirement of CSPDCL and has to be supplied by bidder. Bidder
can offer higher or better or additional items, if required to meet their solution
requirement at no extra cost to CSPDCL.

3.3.8. The selected bidder shall be responsible to provide within scope of workall
facilities like labour, transportation, tool kits, testing equipment, cables,
connectors, power cords etc. which is necessary for successful deployment of
solution.

3.3.9. Transportation, lodging and boarding of manpower or any to successfully

implement the project shall be in bidder’s responsibility.

3.3.10. The bidder needs to commission items in such a way to ensure the
requirements mentioned as per the technical specifications and uptime
requirements as per the SLA section.

3.3.11. Bidder shall provide Manufacture Authorize Form (MAF) of the products mention
in the form 18 of Part-1, by confirming the support of software for 5 years from
date of Go-Live on given standard format.

3.3.12. Bidder shall provide a detailed Plan of action (POA) for all activities to be
performed. It should include the approach, risk, benefits and downtimes (if any).

3.3.13. Once UAT (document shall be approved by CSPDCL before start of UAT) of all
technical requirement as required in the RFP are completed, then a System
Integration Testing shall be carried out by the Bidder to ensure the complete
interoperability of the GIS/NA application themselves and integration with the
existing infrastructure (targeted modules/systems) of CSPDCL.

3.3.14. The solution will not be accepted as complete if any facility /service as required
is not available or not up to the standards projected by the bidder in their
response and the requirement of this RFP.

3.4 Duration of Contract

i. [Part- A & E ] Software Licenses OEM support/warranty for all supplied
solutions for a period of Five years after Go-Live which inter-alia include
update/upgrade of patches etc.
ii. In addition to the above points, during the contract period the Bidder shall be
responsible for implementing & complying with future recommendations,
guidelines, and directions of regulatory & statutory, and other bodies (viz.

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NCIIPC, CERT-In etc.) to an existing functionality of the deliverables provided

under this RFP, without extra cost to the CSPDCL.
iii. Further, in the event of bidder insolvency, contract termination, and any other
Force Majeure conditions, successful bidder shall continue to provide the
service without causing disruption of the services.
iv. Any interface development carried out/ customization done specifically for
CSPDCL, shall be transferred to CSPDCL without any additional cost.
v. Post completion of the contract or in the event of early termination, the bidder
is expected to provide support for transition of the solutions/ services to the
nominated members of the CSPDCL (or) to a third party nominated by the
CSPDCL.

3.5 Delivery, Installation, Commissioning and Completeness

3.5.1. The Bidder shall be responsible for delivery, installation, commissioning,

and completeness of the solutions as mentioned in the Scope of the RFP.
3.5.2. If the Bidder fails to deliver, install and / or supervise commissioning the solutions
within the stipulated timelines as defined in the section Project Timelines of this
RFP, it shall be considered as a breach of contract. In such cases, Penalties shall
be charged as per service levels defined for the Implementation Phase in the
Service Level Agreements Section of this RFP.
3.5.3. Project shall be considered as completed only after commissioning of the
solutions in scope with full-fledged features mentioned in the Scope of Work /
Technical Requirements. The necessary customization, integration, policy / rules
development & configuration, report generation, for all solutions in scope have to
be completed.
3.5.4. Maintenance and support period will start from the date of Go-Live.
Please Note:-

3.5.5. The maintenance and support (O&M) period will start from the date of Go-Live.
Bidder has to ascertain that there is additional warranty of requisite months to
be factored in their proposal so as to cover the installation / implementation
phase.

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(Part-II : Project Requirements)

3.6 Waranty:

Warranty shall include software upgrades/updates, patches, hot fixes and

service support without charging any additional cost to CSPDCL.

3.6.1. All software to be supplied/ delivered and installed must be of the latest version
and should form part of the OEM‟s current product line.

3.6.2. The bidder should also ensure that the solution proposed shall be technically
compliant to perform satisfactorily as per requirements mentioned in the
specification and deliverables.

3.6.3. All technical support issues related to software like bugs, problems with the
product software causing the service disruptions have to be attended as per
the SLA terms mentioned in this RFP. It is responsibility of the bidder & OEM
that the software solution shall function at satisfactory level during the period
of contract.

3.7 Scope of work during Warranty & Support Period (Post Go-Live)

The detailed scope of services to be provided by the selected Bidder & OEM after
Go-Live, shall include but not limited to the following:

3.7.1. Bidder will operate and maintain all the components of the GIS/NA Solutions
including load balancer supplied through this RFP for the entire contract period.
During Warranty and Maintenance phase, bidder shall ensure that service levels
are monitored on continuous basis; service levels are met and are reported to
CSPDCL.

3.7.2. All proposed solution should have five years onsite & comprehensive warranty.

3.7.3. If supplied Solutions are required to be installed/reinstalled/de-

installed/configure, the same shall be done at no additional cost during the
period of contract after due approval from CSPDCL. The support for supplied
solution(s) should also include the following:
i. All minor and major version upgrades during the period of contract at no
extra cost
ii. Program updates, patches, fixes and critical security alerts as required
Documentation updates
iii. 24x7x365 support for all the application related malfunctions and ability
to log requests online
iv. The Bidder should have back to back agreement with the OEMs for the

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support for entire contract period.

3.7.4. The Bidder is expected to make all necessary modifications to Security
solution including customizations, interfaces, appliances, integration, software
etc., if there are performance issues and errors identified by the CSPDCL, these
deviations/ discrepancies/ errors observed will have to be resolved by the bidder
immediately.

3.7.5. Bidder to share with CSPDCL the following documents as well:

i. System Setting & Parameters document for the proposed solution.
ii. Design, Development and Technical document including the customization
source code for any customization to be undertaken on the product
proposed for CSPDCL.

3.7.6. Resources deployed for GIS system should not be used for any other scope of
work in order to facilitate them to concentrate on GIS /NA application.

3.7.7. Bidder shall address all the errors/bugs/gaps in the functionality in the solution
implemented at no additional cost during the Project Period.

3.7.8. Any changes/upgrade (in version) to the software performed during the support
phase shall subject to the comprehensive and integrated testing by the Bidder
to ensure that the changes implemented in the system meets the specified
requirements and doesn’t impact any other function of the system. Release
management for application software will also require CSPDCL approval. A
detailed process in this regard will be finalized by Bidder in consultation with
CSPDCL.

3.7.9. Bidder, at least on a monthly basis, will inform CSPDCL about any new updates
available for all software components of the solution along with a detailed action
report. In case of critical security patches/alerts, the bidder shall inform about
the same immediately along with his recommendations. The report shall contain
bidder’s recommendations on update, benefits, impact analysis etc. The bidder
shall need to execute updates though formal change management process and
update all documentations and Knowledge databases etc.

3.7.10. Version control shall be maintained for the software changes. The bidder shall
define the Software Change Management and Version control process
document. For any changes to the solution, Bidder has to prepare detailed
documentation including proposed changes, impact to the system in terms of
functional outcomes/additional features added to the system etc. Bidder shall
ensure that software and hardware version control is done for entire duration of
Bidder’s contract.

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3.7.11. The successful bidder shall co-ordinate and co-operate with the other vendors
of CSPDCL so that the work shall proceed smoothly without any delay and to
the satisfaction of CSPDCL.

3.7.12. In case the resource goes on leave / absent/being replaced, CSPDCL should be
intimated prior and suitable replacements/backup should be arranged by the
bidder to ensure that regular functioning of the offices/locations does not get
hampered.

3.7.13. Also, the bidder should give at least two-months prior notice to CSPDCL in case
of resource replacement. It is the duty of the bidder that the replacement
provided should be equally or more qualified and experienced than the existing
resource. Bidder has to provide the resumes of new resource, CSPDCL may
interview the proposed resource and confirm their acceptability. In any event if
a resource is found unfit by CSPDCL, bidder shall agree to change the same and
provide CSPDCL with a replacement within reasonable time so as to not affect
the services/project timelines.

3.7.14. Bidder shall deploy manpower during Implementation, Warranty and

Maintenance phases. The deployed resource shall report to CSPDCL’s Project In-
charge and work in close coordination. Bidder may deploy additional resources
based on the need of the project and to meet the defined SLAs.

3.7.15. Deployed Support Executives shall have required experience without which it
will be considered as non-availability. Selected Bidder needs to submit a
background verification certificate along with police verification of officials
deployed in CSPDCL premises. Bidder shall also submit undertaking regarding
background check.

3.7.16. Other responsibilities of selected Bidder during support period are:

i. Overall maintenance and working of all the Solutions supplied.

ii. Bug fixing and delivery of patches/ version changes effected.
iii. Provision should be available for version control and restoring the old
versions if required by CSPDCL.
iv. Enhancement, modifications, customization, patches, upgrades due to
statutory, regulatory, industry, changes will be provided at no additional
cost to CSPDCL.
v. Configuration changes of application/DV/load balancer, version up-
gradations, performance monitoring, trouble shooting, patch installation,
running of batch processes, database tuning, replacement / support,
technical support for process, application and data maintenance, taking
backup of the database as required, recovery, query generation and

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management etc. of all software supplied under this RFP document.

CSPDCL will provide the necessary Backup solution.
vi. Immediate bug fixing should be undertaken in the event of software failure
causing an interruption of operation as per the response / resolution times
defined by CSPDCL.
vii. Support CSPDCL in integrating any new applications (if any directed by
CSPDCL) with the proposed tools and provide support in extending the
model and creating reports & monitoring the application/infrastructure
(including software and/or hardware) from the same.
viii. The operational support staff should have onsite support experience.
ix. The CSPDCL will not be liable to pay any additional charges in respect of
any sort of maintenance required during the tenure of the contract in order
to meet the scope and SLA.
x. Trouble shooting for security Devices/application related issues, product
bugs and performance related issues are under the scope of the bidder.

3.7.17. Centralized Dash Board Portal: A central dashboard web portal will be developed
with separate section to access GIS EO-web, GIS survey app, NA application/NA
reports with separate section of MIS/Reports ready to download report based
on zone/town/division/region/circle etc.
3.7.18. MIS Reports: Bidder shall submit the reports (Daily, Weekly, Monthly and
Quarterly) in a mutually agreed format and approved by CSPDCL.

3.7.19. Bidder should carry out system administration tasks including regular backup of
system, restoration, installation, health check etc.

3.7.20. Bidder should define the required rules, alerts, reports anddashboards as
relevant to meet the highest levels of availability/accessibility for CSPDCL.

3.8 Confidentiality of Information

3.8.1. Bidder agrees that all information gathered during the course of RFP or contract
from the CSPDCL including oral enquires, letters, documents, emails,
presentations, interactions, technical documentation and other information are
confidential information of the CSPDCL. Unauthorized disclosure of any such
confidential information will amount to breach of contractual terms and in such
cases CSPDCL may pre-maturely terminate the contract and initiate any legal
action as deemed fit.

3.8.2. All information or data of and about CSPDCL shall be kept confidential by
the Bidder and its employees. Also, all information or data of and about CSPDCL
acquired, used or applied during the contract period regarding systems,
procedures, and infrastructure shall be kept highly confidential by the Bidder
and its employees.

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3.8.3. The successful Bidder has to sign NDA (Non-Disclosure Agreement) and shall
not disclose any information even in parts with respect of CSPDCL with any
person/organization without the consent of CSPDCL.
3.8.4. Bidder shall ensure that their personnel working under this contract are strictly
abiding with the requirements of confidentiality of Information. He/she shall
devise and put in place suitable mechanism to monitor & ensure the said
requirement. Breach of this agreement may invite the forfeit of Bank
Guarantee.

3.8.5. The Bidder will treat as confidential all data and information about the CSPDCL
obtained in the process of execution of their responsibilities, in strict confidence,
and will not reveal such information to any other party without the written
approval of the CSPDCL.

3.8.6. Bidder understands and agrees that all materials and information marked and
identified by CSPDCL as ‘Confidential’ are valuable assets of CSPDCL and are to
be considered CSPDCL's proprietary information and property. Bidder will treat
all confidential materials and information provided by CSPDCL with the highest
degree of care necessary to ensure that unauthorized disclosure does not occur.
Bidder will not use or disclose any materials or information provided by CSPDCL
without CSPDCL's prior written approval.

3.8.7. Nothing herein shall be construed as granting to either party any right or license
under any copyrights, inventions, or patents now or hereafter owned or
controlled by the other party.

3.8.8. Nothing contained in this contract shall limit the Bidder from providing
similar services to any third parties or reusing the skills, know-how, and
experience gained by the employees in providing the services contemplated
under this contract. The confidentiality obligations shall survive for a period
of one year post the termination/expiration of the Agreement.

4. GIS Systems Integration

GISSI shall ensure that the proposed GIS system is able to share data in
industry acceptable protocols and formats. The proposed solution shall be based
on an open architecture and supports various types of interoperability and
integration methods including viz. SOAP, API, EAI, Messaging Queuing, XML
based file transfer, Flat file transfer etc.

Proposed System must maintain integration logs that confirm the success or
otherwise of the integration interface. All external systems should be integrated
with the proposed System based on a consistent, real-time or batch processing

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data exchange methodology operating in an automatic manner without any

manual intervention unless specifically required.

The Bidders are expected to make note of the following application modules
which are already implemented at CSPDCL.

SN
Description Make / OEM

1 servers HP
2 OS Microsoft server 2019
3 OS CentOS 7
4 ERP SAP
5 Virtualization Microsoft Hyper-V
Docker container
6 Load balancer (Kubernetes)

Existing AMC support/ service providers

SN Contract Tender
Description
Period No. Name of agency
Existing GIS M/s Ceinsys Tech
31-Dec-23
1 support Tr-227 Ltd., Nagpur

GIS SI needs to propose appropriate solution for integration between existing

System and other supporting system including but not limited to the followings:

i. All required data residing in existing legacy applications to be identified

and transferred / integrated with new System.
ii. End-to-End Integration of supplied system and supporting solution with
existing IT / solutions and applications implemented across the CSPDCL.
iii. Capability to integrate with any upcoming IT/Business systems at CSPDCL.
iv. All interfaces should be self-checking so that any exceptions or data
validation errors are reported by the system.
v. The Solution to be proposed as part of the bid will need to be integrated
with any or all the IT Systems.
vi. To ensure that the integration is seamless with other applications; would
also be in the scope of Bidder
vii. Any adapters, licenses, tools, scripts etc. required for integration with the
existing and upcoming IT solutions of CSPDCL will need to be arranged by
the Bidder
viii. Since all the existing IT Solutions & application modules are already in
production and are business critical applications which bring in huge
revenue for the CSPDCL, it will be GIS SI’s responsibility to ensure minimal

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downtime for integration and flawless integration which doesn’t disrupt any
of existing business processes or cause any revenue loss to the CSPDCL.
ix. The integration mechanism adopted must have minimal impact on the
existing systems.
x. 10. CSPDCL can arrange for a session with existing the FMS Agency in case
the GIS SI need to understand any of the existing solutions and clarify their
doubts.

5. OEM Audits and Cyber Security Audit

5.1 Audits & Reporting

a. The audit and reporting activities will be carried out by any internal authority,
Product OEM, or any Third-party agency to ensure the compliance with quality and
overall requirements captured in RFP to achieve the goals and objectives as
envisaged by CSPDCL.

b. IT System being deployed as a part of this project will require an auditing and
validation both initially as well as on an on-going basis. The audit activities are
mandatory and shall be carried out periodically inline to the timelines/frequency
captured as per audit requirements of RFP. However, in case of any exception the
audit and validation activities can be carried out in an ad-hoc basis, at the
discretion of CSPDCL. The GIS SI must understate to cooperate and support such
audit or validation activities conducted by CSPDCL or any of its appointed agencies.

GIS SI will be responsible for facilitating and extending full cooperation for audits
by any internal authority, Product OEM, or any Third-party agency.

c. To carry out IT System audit (OEM Audit), the cost for initial two (2) iterations
shall be borne by the GIS SI including the cost to incorporate any post audit
suggestions / recommendations.

d. However, for any other third-party audit, the cost will be borne by CSPDCL. If in
case, due to un-fulfilment of requirement due to GIS SI, multiple iterations (more
than 1) are required to be carried out for any third-party audit, then the cost of
further audits will be charged to GIS SI for any subsequent iterations or visits of
third-party auditors.

e. The audit and validation activity will be carried out to identify, assess, evaluate,
and recommend on but is not limited to, the following:
i. Performance
ii. Security
iii. Manageability
iv. Customized Source Code
v. OEM Standard and Compliance
vi. Availability of Services

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vii. Functional and Technical Specifications

viii. Policy and Procedure
ix. Service level requirement
x. Software and supporting system
xi. Hardware and other components
xii. Project Documentation etc.

5.2 Auditing
The purpose of audit will be to assess, evaluate and assure to the management of
CSPDCL, that the implemented GIS IT System, process, policy, and elements of
systems are functioning properly and effectively to achieve the planned objectives.
In case, any element of the solution is not functioning in line to the specific
requirements and standards, then audit shall recommend the required corrections
and corrective action.

The audit activity shall include verification, examination, and evaluation of overall
solution with objective evidence to assess, that GIS IT System solution has been
designed, developed, implemented, and documented in accordance and in
conjunction with specified requirements.

6. DATA MIGRATION SCOPE

Data to be migrated from its legacy systems as per requirement. Vendors must
indicate how they propose to do this.

6.1 INTEGRATION SCOPE

All required external systems shall be integrated on a continuous basis using an

integration middleware layer. The scope of integration of external systems
includes IT systems already existing and functional internal to the utility, but
outside the present scope of work. The integration is expected to be on-line real
time or batch where appropriate and shall operate in an automated fashion without
manual intervention. The scope of external integration will be, but not limited to :

 Integration with existing GIS system

This integration middleware layer could then be used to undertake any future
integration between applications. The integration middleware shall be based on
Service Oriented Architecture (SOA) and shall use publish / subscribe mechanism.
Purchaser does not want to build and maintain point to point integration.

 The integration middleware shall be open architecture based.

 Transactional as well as standing or master data to and from the offered
system will be required to be interfaced.
 Data to be integrated must be validated by the developed interfaces.

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 The data to be integrated will be mapped, transformed (if required) and

reconciled automatically.

7. Technical Specification Requirement

General Guidelines

The bidder’s proposal shall include the list of special tools, testing equipment and
accessories required for day to day operation and maintenance of the system. All
such tools shall be supplied by the bidder. The bidder should clearly bring out the
list of such tools in their technical proposal.

i. Packaging and transportation from the manufacturer’s work to the site

including port and customs clearance will be borne by the bidder
ii. Receipt, storage, preservation and conservation of equipment at site is in
the scope of bidder.
iii. Insurance of all equipment from manufacturer’s site till installation,
commissioning, handing over and user acceptance will be borne by the
bidder
iv. Successful bidder shall maintain the existing infrastructure under AMC from
the date of complete handing over-taking over within 03 month from the
award of work.

Additional license requirement for OS/Antivirus, Database or any other application

software required for upgraded hardware shall be provided by the bidder. Bidder
shall provide back-to-back OEM support warranty for the entire upgraded
hardware / equipment / device for the contract period.

7.1 Process Improvement of existing GIS Applications/Tools

Thin Client Applications

Sub Description/Process Remarks/Concer
Menu
Menu improvement ns
Implementing agency shall
EO-Web Electrical ensure integration and display Need to improve report
TRACE Network of all Electrical Network Traces according to the utility
TOOLS Trace at various voltage levels in GIS requirement
Module.
The proposed network proposal
tool shall have capability to
capture the data out of zonal Need to improve report
EO-Web Network
boundaries beyond buffer according to the utility
Tools proposal tool
range of 100 meters till the last requirement
extent point for 33kv feeder;
New 33kv feeder/line. Network

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Thin Client Applications

Proposal should be created
based on Division.
Implementing agency shall
ensure update of existing
nomenclature of proposal ID
EO-Web Network
from Needs improvisation
Tools proposal tool
(IM510461_6_10_2022_1) to
(IM5104610610202201) for
integration purpose.
New layers: Office
EO-Web Land object building/District/Block etc.
Needs improvisation
Layers tools needs to create as per CSPDCLs
requirements.
Existing DT proposal network
needs to be revised and allow
EO-Web Network selecting DTC template as per
Needs improvisation
Tools proposal tool the Desktop application. In DTC
template must have connector
point with Circuit id.
Network GIS asset mapping/ survey
EO-Web
proposal tool process to be implemented as Needs improvisation
Tools
Work flow per CSPDCL Business process.
Network
EO-Web EO-Web :Network mapping tool
proposal tool Needs improvisation
Tools in EO-Web need improvisation
Work flow
Network EO-Web: Network and Tapping
EO-Web
proposal tool proposal tool need Needs improvisation
Tools
Work flow improvisation

Thick Client applications

Application Applicati
Description Remarks
Category on Name

Implementing agency shall ensure

Acrobat writer for creating pdf /print
Needs
Acrobat writer layout of SLD of layout view reports along
Improvisation
with ability to generate pdf with user
defined objects layers on/off facility.

Template for creation new Substation

Needs
Templates Templates and substation boundary need
Improvisation
improvisation

In case of circuit build, when a new

consumer is inserted in existing LT
Consumer circuit, feeder configuration required Needs
tagging to send newly added consumer to Improvisation
SAP-EA tagging table. But circuit
build tool updates date of last change

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field data to current date (update

instance). In this case all consumers
BP along with newly added consumer
BP sent to SAP via batch process, it
should have to only consider new
data. A check based on circuit id and
date required.
Quality Manager Process Sequence
needs to be improvised.
Circuit build must be considered of
SDP and DT shifting in LV network
Quality
during the circuit build, if not consider Needs
Manager
it consider in Quality manager. Improvisation
Tool
Quality manager tool is unable to
validate the new created Circuit ID of
LV/HT network in case of DT shifting
from one feeder to another feeder.
All standard page size A0/A3/A4 etc.
Needs
Page size layout should be supported for generating
Improvisation
PDF for print

Business/system Process needs to be

Network
redefined. (Delta Changes Process, Needs
CSEB Tools Proposal
Cost estimation, Batch job (SIAS Live Improvisation
tool
alternative handling)

Integration table for GIS-SAP/PM

GIS-SAP/PM SAP
(Substation - transformer-Feeders, Needs
Integration table energy
11kv Feeder-DTC-Transformer) Improvisation
in GIS audit table
required in small world desktop.

Tiling must be updated in every next

Needs
day: it should be done automatically
Improvisation
without manual intervention.

Job
management

7.2 Development and Integration of new GIS Applications/Tools

Thin Client applications

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Sub Description/Process Remarks/

Menu
Menu improvement Concern
Implementing agency shall provide GIS
License for end to end solution. Also any
License
supporting tool, license, driver, software
is required it must be provided by GISSI.
Captured network/ proposed Network
need to be generate in Single Line
Diagram (SLD) on PDF supporting print
format (A0, A3, A4) and download.
New
Create SLD Differ the network colour or any other
Development
way which is good to identify the network
based on voltage in black and white print-
out also, (Proposal id must display on top
of pdf)
1. SIAS Raster image in background
should be enabled grid wise of 250x250m New
Enable
tiles. Development in
raster
2. It should support different platform EO-Web (Thin
image
maps plug-ins such as Satellite map plug- application)
ins, open source plug-ins etc.
Network proposal tab for capturing
New
consumer and network changes is already
Land Base Development
provided; similarly a separate tab to
Proposal (Thin
capture/edit/delete land base objects
application)
shall be provided.
Voltage
A GUI tool should be capable of
Regulator
calculating the voltage regulation (VR) of
(VR)
the proposed network.
calculation
DT dismantle and install request process
DT New
should be executed through Eo-
EO-Web Tools dismantle Development
web/Mobile app by field user. History of
tool (Thin)
this activity must be maintained
In existing network proposal tool new
Network
EO-Web substation proposal option is required for New
proposal
Tools mapping of new substation. Development
tool

Implementing agency shall ensure map

plug-in/API or Map/open-source Satellite
Background Map API map plug-ins support (online/offline) New
map (Plug ins) required for land base creation/area Development
demarcation, area/road/ polygon
validation etc. along with subscription.

New
All Process documents need to maintain
development
in new tabs under GIS web application.
EO Web Thin
Client

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First perform the Electrical network

survey based on assign Project/Scheme,
Under proposed scheme with unique ID.
Once the survey proposal gets approved
by the concern authority
A PDF based SLD will be generated
Base on the proposed generated Unique
ID, work order will be issued to perform
the task.
Once the task is completed again a
measurement Survey (Using the same
proposed generated Unique ID as ref) will New
be perform for the entire electrical Development
network.
After measurement survey both electrical
network such as proposed network
survey and measurement survey shall be
displayed on MAP (mobile app). Once
finalized the measurement survey (actual
survey), measurement survey data will
be updated to GIS applications at a same
time proposed electrical network survey
will be discarded.

Summary of Captured network/proposed

Network tab:
based on network type (length of cable,
New Development
OH line, count of poles based on Pole type
Proposal in EO-Web, Thin
or Pole Size, count of transformers based
summary application &
on the KVA and all fields total value) in
Mobile app
different tab for approval purpose of
proposed network.

Required new validation tool to check the

duplicity in survey data (if any). If the
survey or its asset is available in the GIS
database, a notification needs to be
generated and duplicity in data Ex: DTC,
New development.
transformer, Consumer, support
structure etc. shall be highlighted. A
report indicating duplicity of items shall
be generated in the format prescribed by
utility.

Outage Based on the feeder/ DT/Substation

Customer Care EO-Web Thin
managemen FL/BP No. effected consumer would be
center client
t display on GIS application.

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Thick Client applications

Application Application
Description Remarks
Category Name
GIS License Implementing agency shall
provide GIS License for end to end
License solution. Also, any supporting tool,
license, driver, software is required it
must be provided by GISSI.
Map plug-in/API or Map/open source Like
Satellite map plug-ins support google/leaflet/Bhuvan
Background Map API (plug (online/offline) required for land base etc. with
map ins) creation/area demarcation, subscription.
area/road/polygon validation etc. along
with subscription.
A GUI tool is required to insert New development
DTC/transformer/Support Structure thick client
CSEB Tools Tool/script based on latitude-longitude through bulk
update imported through excel, CSV,
text etc
GUI tab is required for DTC shifting tool
to update actual location for rural DTC
which are not mapped with actual
CSEB Tools Tool/script
location supporting bulk update via
excel, CSV, text etc.

A new tool is required to import provided

survey data. If it is already available in
existing database, a notification /report
CSEB Tools Tool/script
indicating duplicity shall be generated.
Ex: DTC, Consumer, support structure.

Land base audit history needs to be

Data Model
maintained
Required changes in admin boundary
(New boundaries will be adding based on
Data Model Data Model
requirement), new tables will add
Changes Changes
(officers building, political, Region,
circle, division, district, block etc).
Integration
CSEB with SAP, EA, New batch job for GIS SAP-MM/PM/AM
Both in Thick & Thin
Tools/SAP PM, MM, AMISP MDM will be required as per
Application
Tool AMISP MDM CSPDCL Business workflow process.
Solution
Voltage
A tool should be capable of calculating
Regulator Both in Thick & Thin
CSEB Tools the voltage regulation (VR) of the
(VR) Application
proposed network.
calculation
Need to create a Single line diagram PDF
A0, A3, A4 without any graphical or base
SLD Tool/script data. Need to scale the captured
network/traced network. Generator for
EO needs improvisation.

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(Part-II : Project Requirements)

Thick Client applications

CSEB A tool needs to verify the transformer id
Tools/SAP issued against the FL in Store that it can New Development
Tool be updated in GIS.
Map/open-source Satellite map plug-ins
support (online/offline) required for land
Background Map API (plug Both in Thick & Thin
base creation/area demarcation,
map ins) Application
area/road/ polygon validation etc. along
with subscription.
A separate report tab required where
various reports with input of electric and
Reports in EO
Schedule land fields/objects could be build and it
–desktop and Needs Improvisation
Reports could be scheduled by user so that
EO-Web
multiple processes could be scheduled
and available in spool.
A GUI tool is required to insert
DTC/transformer/ Support Structure
GUI tool GUI tool based on latitude-longitude through bulk
update imported through excel, CSV,
text etc.
Land editing tools: option to replicate
other land objects as per changes made New development-
in any one of the selected land objects thick client
e.g., zone town, city, ward etc.
DT insertion tool needs improvement. It
may support the different scenarios, i.e., Improvement/New
in case of two or more different DTs development- thick
insertion in the same coordinates, the client
DTs should not be overlapped.
Land object tools: Area layers need to
Land object
redefine, water body, officer's buildings,
tools
admin boundary etc.
KML to Shape file convertor tool required
New Development
and vice versa. (Thick client)
On selection/trail point, All the area
covered or part of area covered must be
exported in KML files.

Software must be capable to import KML

file same as shape file

Process documents need to maintain in

New Development
soft copy.
DTC proposal must be utilized
DTC/Substation template as well as
New Development
attribute data as same as desktop
DTC/Substation templates.
An import tool is required to import data
from external sources such as mobile
app in form of kml,shape file format etc.,
It should place point, line objects,

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Thick Client applications

attributes should also populated on
concerned object table automatically.

From pole to pole _ It should allow to

enter only specific attribute date of pole
such as type, voltage, size etc after
insertion of same a pop-up message
appear to place OH line/Cable etc.

7.3 Integration with Network Analysis Interface

Interface
`Process From To Remarks
touch point
Network Network Network Data from GIS to be
Network
Planning & GIS Analysis extracted into Network Analysis
Planning
Analysis Module module software
EO Based, Case creation for NA
Network Network
Network technical loss LFA, Network
Planning & GIS Analysis
Planning Reconfiguration, On Demand LFA,
Analysis Module
Result Plotting, Reports etc
Network Network
Network Database migration changes needs
Planning & GIS Analysis
Planning to be supported by Oracle
Analysis Module
Network Network Supporting data for the network
Network SAP
Planning & Analysis (e.g., Meter data) to be extracted
Planning (MDAS)
Analysis Module from SAP
Asset
Manageme Scheme No. /Proposal ID wise
New Project
nt SAP GIS network changes done on field to be
Execution
1. Asset notified to GIS using Redlining
Creation
Asset
Manageme
nt As built Scheme No./ Order No. wise
2.Asset notification SAP GIS network changes done on field to be
Movement/ to GIS notified to GIS using Redlining
Network
Changes
Asset
Attribute changes for equipment in
Manageme
GIS-ID SAP (including Asset No.) to get
nt
update in SAP GIS synchronized to GIS upon GIS-ID
3.Attribute
SAP update SAP and any subsequent
Synchroniz
change
ation

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(IT/OT Works)
(Part-II : Project Requirements)

Interface
`Process From To Remarks
touch point
Details will be provided to GIS in the
form of red Lining about the Feeder
Load shifting, accordingly consumers will
Consumer
Balancing at GIS SAP be updated in GIS and the same
Indexing
site details will get synced to SAP. At
present the pole number details is
not correctly getting updated in SAP
At the time of new connection
New
Consumer technical feasibility, interface from
Consumer
connection SAP to GIS to
Connection SAP GIS
request check feasibility on a Transformer
Manageme
entry in SAP based on actual load on the
nt
transformer.
1. New Meter installations to be
updated and indexed in GIS as batch
process.
2. Consumer No., Meter No. Pole No.
and GPS Point (optional) updated in
Meter SAP shall
New
installation trigger consumer addition in GIS.
Consumer
related entry This can be either an on-line
Connection SAP GIS
in interface or an
Manageme
SAP overnight bulk process.
nt
3. For failed meter digitization’s
(e.g. due
to incomplete data/network
variations), data shall be available in
GIS to
initiate survey.
Meter to DT
Indexing information from GIS. This
New allocation /
information shall act as the base of
Consumer Changes in GIS SAP
Energy Auditing (SAP
Indexing DT
based)
for Meter
Changes in
Consumer Consumer attribute to be kept up to
Consumer
Attribute SAP GIS date in GIS, based on changes in
Attribute in
changes SAP on real-time
SAP

7.4 GIS MIS Reports – Network Analysis, Data Quality Checker

MIS Reports Description

33/11KV Station to Consumer report with Equipment,
33/11KV Station to
Substation and Structure information dumped into formatted
Consumer report (All
text files
network levels)

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(IT/OT Works)
(Part-II : Project Requirements)

Technical loss report needs to be incorporated in Network

Technical loss Report analysis module.

Improvement in plotting result in Load Flow Analysis report

Report on Load Flow Analysis that is plotted in NA SIAS

SIAS user audit history needs to be maintained specifically

Audit History Report for redlining or NSC.

Area wise DT to Consumers Area Wise Transformer to Consumer report based on trace –
Report (LV Network) listing not traced consumers as well
Incremental comparison between DT-Consumer indexing in
GIS and DT-Consumer indexing in GIS and pushing changes
GIS-GIS Consumer Indexing to GIS-GIS staging database. This is used for updating Pole
Synchronization and DT No. of Consumer in GIS for Billing and Energy Audit
purpose

Creates a data dump of HT Lines and Cables based on Trunk

Trunk Feeder Report Feeder name Two reports – Summary and Details shall get
generated at the backend in tab delimited text format.
Creates a data dump of LT Lines and Cables based on LT
LT Feeder Report Feeder name. Two reports – Summary and Details shall get
generated at the backend in tab delimited text format
Creates a data of Transformers - It generates Division and
DT Report sub Division wise count of transformer, report will cover the
rating and type of transformer
Creates a data of RMU - It generates Division and sub Division
RMU Report wise count of RMU, report will also cover the rating and type
of RMU
Creates a data of RMU - It generates Division and sub Division
wise count of Pole, report will also cover Pole No./ and type
Pole Report
of Pole

Report for extracting GIS Objects Geographical Coordinates

Report for GIS Objects
in EO
Geographical Coordinates
SIAS Login User Details SIAS Login user details/history reports needs to be created.
Report
Creates a data of Feeder Pillar & Service Pillar - It generates
Feeder Pillar/pole & Service Division and sub-Division wise count of Feeder Pillar & Service
Pillar/line Report Pillar, report will also cover the rating and type of Feeder
Pillar & Service Pillar Report

Creates a data of Street Light - It generates Division and sub

Street Light Pole Report Division wise count of Street Light, report will also cover the
number of fittings and type of Street Light Pole

7.5 GIS Data Quality Report

Reports Description

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(Part-II : Project Requirements)

A routine that traces all LT Lines and Cables upstream and

LV Network Consistency
checks presence of Transformer. In case a transformer is not
Checker – Connectivity
found, the LT segments shall get reported

A routine that traces all LT Lines and Cables upstream and

LV Network Consistency checks for consistency of Network State (In-service/Not In-
Checker – Network State service etc).In of inconsistency, the LT segments shall get
reported

A routine that traces all HT Lines, HT Cables and Transformers

HV Network Consistency upstream and checks presence of a Grid Switching device. In
Checker – Connectivity case a Grid Switching device is not found, the HV elements shall
get reported

A routine that traces all HT Lines , HT Cables and Transformers

upstream and checks presence of a Grid Switching device
HV Network Consistency
upstream and checks for consistency of Network State (In-
Checker – Network State
service/Not In-service etc.).In of inconsistency, the HV
elements shall get reported
Sub Station Connectivity
To generate a report on Substation/feeder/BMT/DTC
Checker
Object Synching Tool Object Synching Tool Checker between feature and integration
Checker table(tagging table)

A routine that shall compare all traced consumers in GIS with

Active Consumer Gap
“Active” consumers in SAP and generate a Division/Sub-Division
Analysis
wise gap report

7.6 GIS Mobile Application Development

GIS Mobile Applications
Application Application Remarks/C
Description
Category Name oncerns
Mobile  General Features of Mobile app –
Application  Well-designed user interface (UI)
 Fast loading time.

 Strong data protection.
 Excellent uer support.
 Built-in integrations.

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(IT/OT Works)
(Part-II : Project Requirements)

New GIS mobile solution is required as per

utility requirement with Logging credential
security to perform Electrical network survey
(Sub Station /33kv/11Kv line/LT).
Survey should perform in three modes
Mobile
Application 1. Existing Electrical network survey.

2. a) Proposed Electrical network survey.

b) Measurement Electrical network survey.

Required concurrent type user licenses for

accessing the mobile application for 1000
users.
App should be managed and governed by a
Central desktop based (user creation/roll
management/ authentication/ approval) with
on-map location tracking ability of all
connected device application. As per EO-WEB
ID authentication(view/edit)
User all activities Audit history should be
maintained.
desktop application should able to
design/change various forms.
App should have various pre-defined designs
template for land base objects such as
building/water body/land use etc. with ability
to draw on map with line/point/polygon.
Changes captured and submitted (at field
location) in app should hit an alternative in GIS
with unique IDs for each new work and user
App Features GIS app ID.
Through mobile app some attribute data
should be updated in master table. Input
should be provided by AE/JE’s to edit any
discrepancy found in field.
Mobile app has feature to work on offline and
online mode. The submission of survey data
through mobile app to Mobile server without
loss of data even break down the mobile
network connectivity during click on the
Submit button.
Search based on BP with optimum root
sequencing etc.
Should support different platform plug ins such
as Satellite map plug-ins, open source plug-
ins etc. along with active enterprise
subscription of 5 years with navigational
features etc.

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(IT/OT Works)
(Part-II : Project Requirements)

Consumer meter number along with previous

meter reading, billed unit should be visible
along with consumer data.
Meter reading entry provision should be
provided.
GIS-NSC consumer mapping should be
executed through SAP-NSC proposal ID as in
EO-WEB.
NSC proposal ID must be posted in DM Top. If
there is any error, it must be considered in log
file
In NSC mapping process only four phases R, Y.
B and RYB will be considered. Unused phases
must be removed.
Need to
In NSC mapping process there is a provision improve
that should have to modify the existing SDP according to
and Service Cable against the proposal id. the CSPDCL
requirement
NSC mapping process should be as per
company business practices.
Required report according to the CSPDCL
requirement (differ survey indication based on
existing, Proposed /modify survey.)
Need to
improve
Existing DT proposal network needs to be
according to
revised and allow to select DTC template
the CSPDCL
requirement
Template of 33/11KV Substation must be 4 no.
of 11KV Feeder input-based Template.
Template of RMU for (0+1), (0+2), (0+3),
(0+2) +BC+(0+2) separately.
Need to
improve
App performance/Fetching Data/GPS accuracy
according to
should be improved.
the CSPDCL
requirement
Mobile Software requirement, enhancement,
customization, and integration as per CSPDCL
requirement. unique ID generation,
DT/Pole/OH Line /LT line.
Offline survey feasibility. Application should
have online and offline survey capability.
Communication between users through the
mobile application (messaging/Chat box).
App Features Display the nearby active users' location on
map in mobile application.
Mobile layer segregation:
Layer enable capability Electrical layer, Land
uses, water body, office buildings etc.

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(Part-II : Project Requirements)

Mobile hierarchy as per utility requirement:

1.Region, Circle, Division, Sub-division /Zone
2.Searching /Creation of task /project/scheme
based on serial no. 1 mentioned above.
End to end business process of GIS application
will be incorporated in GIS mobile solution such
as survey of land and electric network with
syncing with GIS existing application
seamlessly.
Mobile application desktop summary should be
provided of submitted network proposal
data(No. of proposal/scheme based on
Zone/DC, Completion pending etc.
Central desktop application should able to
generate SLD of submitted network proposal it
should be in downloadable format
Tasks-work assignment reassignment or
update users: Giving feasibility to
Update/Remove users.
Showing coordinates on feature info on
map(or)Show coordinates on clicking on map
at any point(when feature info is off).
Required to display Temporary pole no or
coordinates on PDF.
Temporary Pole no. must be generated by
system itself.
Captured network/proposed Network need to
be generate Single Line Diagram (SLD) on PDF
format and downloadable.
GIS app (differ the network colour or any other way
which is good to identify the network based on
voltage in black and white print out also)

Display asset information while generating SLD

such as pole Number or Latitude longitude, oh
line, cable length in meters, transformer KVA
etc. in format of PDF/JPG.

Required confirmation before placing the

support structure.
Proposal/user deletion/modifications of
authorizations for change the role such as
movement of one zone to other, inactive users,
multi role for single user etc. to CSPDCL admin
account.

Data encryption on transfer/synchronization.

Unwanted attribute field for layer feature info
should be handled.

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App should bundle with offline and online

features.
App should be allow to capture substation
DT dismantle and install process should be go
through mobile application
Add/Modify Forms based on requirement
Dashboard with the details of (Active login user
details,
Assigned Task status details.
No of completed task details
No of pending task details etc.)
Provisions to kill ideal/inactive user forcefully.

Summary report of circle/Zone/division/ for all

pending/completed/In Progress tasks etc.

User roles modification (admin to simple user,

account admin to moderator or simple user,
user to admin etc.)

User tracking feature.

Display the nearby users' location on mobile

application (display login user’s current
location in mobile application map)

Communication between users through the

mobile application (messaging).

Mobile hierarchy requirement: Such as region,

circle, division, Indexing the fields like user ID,
proposal ID and town Name etc.
Mobile login ID must be Employee ID:
Login authentication through AD Server with
Employee number. All required information
(such as Name, Emp No, Email Address, Mobile
number, Designation, Name of Office, Office
code etc) should have maintained in mobile
server during the creation as per company
policy.
Login should be based on employed /Domain
ID of CSPDCL. Password authentication should
be as per standard practice or Login should be
based on OTP basis.
Users’ session Kill/suspend: Admin user (root
user/Administrator) should have full control to
manage the session of active users. Ideal
session time should be 30 mins and
configurable.

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Captured electrical network during the survey

should have capability to generate Single Line
Diagram (SLD) in PDF format with survey
details such as name of project /scheme, Name
of Substation, Name of feeder, length of 33 kV
line ,length of 11 KV line, length of LT line, no.
of poles, No. of DTs etc. as per defined
symbology and codification.
Display asset information while generating SLD
such as pole no. or Latitude longitude,
Overhead line, cable length in meters,
transformer KVA etc. in format of PDF/JPG/ or
as per CSPDCL requirement.
GIS asset mapping/survey process to be
implemented as per CSPDCL Business process
including GPS System accuracy.
Login user should have to edit control over only
on his allotted zone/DC/Area (User can access
data based on selected assigned zone)
Enhancement, customization, and integration
– Required for DT replacement/Augmentation
process to enable the zone officer to create DT
dismantle /install request through GIS mobile
app/EO Web etc.
Display asset information while generating SLD
such as pole Number or Latitude longitude, oh
line, cable length in meters, transformer KVA
etc. in format of PDF/JPG.
Mobile application should be tightly integrated
with GIS applications and inter module
application.
During data update process, transferring of
data should be sync in smooth manner. In case
of fail or kill, it will automatically update the
same data from mobile application to GIS
application with complete data. No partial
update shall be allowed.
Auto filed feature - More user friendly to
capture Data (one time entering the data on
fields same data will be copied to next
attribute.)
Feature to be implemented for multi
circuit/feeder.
Mobile app should be compatible to perform
over 5G communication network.
Process: First perform the Electrical network
survey based on assign Project/Scheme,
Under proposed scheme with unique ID.
Once the survey proposal gets approved by the
concern authority

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A PDF based SLD will be generated

Base on the proposed generated Unique ID,
work order will be issued to perform the task.
Once the task is completed again a
measurement Survey (Using the same
proposed generated Unique ID as ref) will be
perform for the entire electrical network.
After measurement survey both electrical
network such as proposed network survey and
measurement survey shall be displayed on
MAP (mobile app). Once finalized the
measurement survey (actual survey),
measurement survey data will be updated to
GIS applications at a same time proposed
electrical network survey will be discarded.
Mobile app compatible with Android /iOS .
Login history must have maintained and same
can export in excel or standard format.
Mobile app capable to generate a link of point
feature based on direct navigates on
applications so that same can be navigate on
maps. (Google Map, Bhuvan etc.)

Buffer report of nearby (user defind distance)

land object/electrical object should be
generated.

During insertion of cable or Ohline, it should

detect the closest node, to avoid overshoot or
undershoot of placed cable/ohline on map.

Mobile app/MIS Development of Central dashboard with separate sections

Dashboard/ of Reports, accessibility to GIS survey app, EO-WEB and
selected NA functionality
GIS report -minimum 10 no’s of report is required as per
utility requirement. It has separate section of
Reports, where all defined specific report should be
visible and ready to download on a click based on
zone/town/division/region etc.
This should also has functionality to navigate to GIS EO-
web application/Mobile application etc.
Active login user details,
Assigned Task status details.
No of completed task details
No of pending task details
Provisions to kill ideal/inactive user forcefully

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Summary report of circle/Zone/division/ for all

pending/completed/In Progress tasks etc.
User roles modification (admin to simple user, account
admin to moderator or simple user, user to admin etc.)
Proposal/user deletion authorization to CSPDCL account
admin based on the CSPDCL requirement.
User tracking feature- Display the nearby users' location
on mobile application (display login user’s current location
in mobile application map)
Communication between user through the mobile
application (messaging/Chat box).
Mobile layer segregation: Area layers need to redefine,
water body, officer's buildings etc.
Mobile hierarchy requirement: Such as region, circle,
division, Indexing the fields like user ID, proposal ID and
town Name etc.
Mobile login ID must be Employee ID:
Login should be based on employed /Domain ID of
CSPDCL. Password authentication should be as per
standard practice. In the existing system mail id using as
login user ID proposing new field as EMP ID (0123456789)
it should be used as login id it should be authenticated wit
(AD)
Users’ session Kill/suspend: Admin user (root
user/Administrator) should have full control to manage
the session of active users. Ideal session time should be
30 mins and configurable.
Captured network/proposed Network need to be generate
Single Line Diagram (SLD) on PDF format and
downloadable
Display asset information while generating SLD such as
pole No. or Latitude-Longitude, Oh line, cable length in
meters, transformer KVA etc. in format of PDF/JPG.
GIS asset mapping/survey process to be implemented as
per CSPDCL Business process including GPS System
accuracy.
admin user should have to control over on his allotted
zone/DC/Area (User can access data based on selected
assigned zone)
Performance: Forms loading time and data fetching time
need to be improve
Report 1. Daily/monthly zone wise/circle wise/region
wise/division wise etc. report of electrical assets should
be generated with ready to download. Required report
format will be shared by utility. (line length/Sub-FDR-
DTC_consumer) etc.
2. Daily/monthly zone wise/circle wise/region
wise/division wise etc. report of delta change work
against existing network should be generated.

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(Part-II : Project Requirements)

a. Integration & support of AMISP under RDSS scheme with GIS will be in the scope
of GISSI in all aspect.
b. Complete mobile solution will be the part of GISSI under the scope of work such
as survey activities of substation, feeder, DTC, pole etc.
c. The above requirement are minimum indicative, meanwhile during implementation
period of RDSS Scheme any new development/upgrade/ specific requirement of
CSPDCL business process needs to be fulfilled/implement by GISSI.
d. All GIS Mobile app should be integrated with GIS system to support flow of data
on either way.

8. Technical specification

1. GIS application load balancer need to be configured on multi-Master node

configuration/ high availability configuration at DC & DR.
2. All existing load balancer software component-OS, docker,
kubernetes/sevices/configuration – reverse proxy will be updated with latest
versions to make compatible with accordance of IT security.

Hardware Specifications –
Server

Bidder’s
Response Bidder’s
S No Item Specifications
(Compliant / Remarks
Non-Compliant
A Common Specifications for all Servers
A.1 All offered • 64-bit OS kernel
machines must be • 64-bit Database
Certified for
A.2 Clock Speed Servers to be offered
with latest CPU with
highest clock speed
available on the model
being offered by the
bidder at the time of
bidding.
A.3 No. of CPUS Maximum number of
CPUs specified by IVL
clearance shall not be
exceeded, without
compromising the
desired performance.
A.4 Centralized server Central Hardware
Management Monitoring Console for
Solution the entire landscape of

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servers, in redundant
configuration to manage
the Servers.

A suitable redundancy
must be built-in to
ensure that console
operations do not have
any single point of
failure. Built-in
alternative solution shall
be provided for
management of console
activities in case of
console failure, without
re-booting or shutting
down the system.
A.5 Monitor/ Graphical Sufficient Nos. of GUI
Central Console based system
management consoles
for entire landscape,
consisting of 15” TFT
color monitor based
system (Laptops), to be
connected through
Management LAN.
A.6 Remote Equal no of licensed
Management Terminal Emulation and
licenses of X-Windows
Software shall be
provided for remote
management of servers.
A.7 Management LAN Management LAN has to
be set up for remote
management of all the
servers.
A.8 Server LAN The Server LAN consists
of inter-networking of DB
servers and their Inter-
connection with
Application servers for
inter-server traffic.

DB servers and
Application servers are to
be interconnected for
each application, using
either separate switches
or using a central switch
with VLAN configuration.

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DB servers shall be inter-

connected using 10 Gbps
ports and Application
Servers using 1 Gbps
ports.
The switch(s) shall be
layer3 switches.
The switch(s) shall have
minimum 20% free ports
of each category.
A.9 Public LAN Public LAN consists of
network connection of all
the Application Servers
with End-Users. All
servers shall be
connected to public LAN.
A.10 Load Balancer Minimum TWO (2) Nos.
of load balancer shall be
provided and configured.
The Load Balancers
should have following
features -
 24/7 Application
Availability
 Fault tolerant server
operation for
complete IP
Application access
 Schedule
maintenance of
application server
transparent to the
users.
 Should support OS as
well as hardware
independence of the
application server. -
Heterogeneous
environment
 Maximum utilization
and fully flexible
traffic distribution
across server farms
and Data Center &
Disaster recovery
Centers for unlimited
scaling of
applications, server
operations and
handling of increased
user traffic volumes

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for economical
service growth
 Centralized
application
management
 Configuration,
application set-up
and comprehensive
traffic performance
monitoring for
application
management and
visibility
 Load Balancer should
have easy to use GUI
providing real time
activity monitoring,
reports and
centralized
configuration
management.
 Multiple Application
Load Balancing: Port
Address Translation.
 Load Balancer should
have support to work
in high availability
A.11 Regulations System should meet
international regulations
on safety, RFI/EMI,
Immunity and X-ray
A.12 OEM Racks All items covered under
the scope shall be offered
in rack mounted
configuration in OEM
racks.
A.13 Support Availability of spares and
support for the system
for a minimum period of
5 years from the date of
acceptance by Owner.
A.14 Reliability, Availability and Serviceability (RAS) features
A.14.1 Server RAS and  Redundant Hot
Security Features swappable Power
Supplies
 Redundant Hot
Swappable fans /
cooling
 Error correction and
parity checking for

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improved data
integrity
 Easy replacement for
most component
replacements
 Advanced Remote
Management features
 Provision for Virtual
Partitions, minimum
8 partitions.
A.14.2 Management  Web, CLI and GUI
interfaces to manage
inventory and
environmental
conditions of CPU,
Memory, Power
Supplies
 Watchdog, Boot time
out, automatic server
restart monitoring
 Monitoring Fan Speed
and Status
 Monitoring Power
Supply Status
 Hardware and
Software Diagnostics
 CPU Utilization
Monitoring
 Event and Alarm
Management
 Secure Remote
Dynamic
Management
 Infrastructure
Lifecycle
Management
Software
A.15 System Hardware The servers shall be
enterprise level
Intel/AMD based
processor based
systems. The offered
systems should be high
end Datacenter class
servers with redundancy
/ N+1 features built in at
every level like disk,
memory, power supplies,
cooling etc.

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A.16 Operating System The operating system of

the server shall be 64 Bit.
The Operating System
shall be of the latest
version released by the
OS vendor.
The OS shall be supplied
with media and complete
documentation shall be
provided for each server.
The OS license shall be
provided for each
partitions with separate
independent instances of
the OS in the server.
The OS shall have
standard features and
networking support i.e.
TCP/IP, NFS, NIS, CDE,
BSD tools etc.
Disk mirroring & stripping
support shall be included.
OS shall be given with
the latest patches as
applicable and OS should
have minimum features
like full binary
compatibility across
versions, online OS
upgrades and online
kernel
patching/upgrades,
standard GUI utilities for
system administration,
virtualization using soft
partitioning with minimal
or no performance
overhead, online error
detection and prevention
of critical hardware
components, provision to
analyze system
performance bottleneck
in real-time, security
features like built-in
firewall, Role based
access, Access control
list, Process based
privileges, TCP wrappers,
IPSec, Smart card

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support , Pluggable
Authentication modules
and more. Vendor should
provide clear reference to
these features.
A.17 System RAM DDR4 or higher memory
with ECC feature

A.18 HDD Minimum 2X 300 or

higher GB hot plug SAS/
FC drive, scalable to 4
drives within the box
support Raid 1,0.
A.19 System & CPU Bidder to specify Number
of CPUs in the offered
solution to meet the
desired performance
level wherever
mentioned in this NIT.
64 Bit Symmetric Multi-
Processor CPUs to be
provided
A.20 CPU clock speed 1.2 GHz (minimum)

A.21 Internal DVD drive 1 No for DVD drive

/ USB Ports per 2 Nos. for USB port
server
A.22 Network Interface Minimum 4 numbers of
Gigabit Ethernet ports
(100/1000 Mbps) based
on latest PCI-e per
server, in automatic fail-
over / redundant
configuration and auto-
switching mode (In
addition to those
required for establishing
cluster)

Two copper and two

Gigabit Fibre Sx
autosensing port to be
provided. This 4 NIC
cards should operate in
load sharing mode / hot
standby mode to dual
network.

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A.23 Scalability The system shall be

horizontally or Vertically
scalable (by using the
same type of processors
as offered) twice of it’s
capacity without IVL
clearance for each
machine.
Expandability with
respect to additional
RAM: Not less than 2
times of the offered
capacity.
A.24 Other Parameters The offered system
should be Partitionable to
minimum 8 (eight)
partitions. Each partition
should be capable of
booting different
instances of Operating
system and have
identified separate I/O
sub systems.
A.25 Disk Management Suitable disk
Software management software
shall be supplied
including Volume
Manager to dynamically
manage the logical
volumes.
A.26 Minimum one license per
server of C Compiler &
Development Package
and C++ Compiler &
Development Package to
be provided.
A.27 Any specific
part/component which is
not mentioned in the RFP
but is required for
completion of the
installation/solution
should be provided by
the successful bidder.
Bidder need to study the
current landscape &
quote the price
accordingly.
A.28 Licenses for
HA/Cluster to be

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provided by the bidder

for
servers/applications.
B Additional Specifications for Servers – Category 1
B.1 General feature The DB server shall
constitute two servers of
the same specification as
detailed hereunder in a
High Availability
Clustered configuration
with fallback. The data
base servers should be in
cluster fail over mode.
The High Availability
cluster shall be with
adequate redundancy
and with equal
performance and
configuration, and will
have access to the same
database and storage.
Each system of the
cluster solution shall be
able to provide fail-over
to the other (clustered)
system for any failure
arising due to:
• Hardware,
• Operating system,

B.2 Processor Intel/AMD, 2X (24 core,

3.x Ghz, 35 MB) or higher
processor With
simultaneous Multi-
threading.

B.3 System RAM Database servers should

have DDR4 or higher,
256 GB RAM upgradable
to total 512 GB for whole
system.

B.4 Additional Network 8 Gbps Fibre Channel

Interface for DB HBA cards (for SAN
server connectivity) with multi-
path and automatic load
balancing on the server

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side (2 no Fibre channel

HBA cards per server)

Minimum 2 number of 10
Gigabit ports based on
latest PCI-e per server, in
automatic fail-over /
redundant configuration
and auto-switching mode
(In addition to those
required for establishing
cluster).
B.5 Software processes The solution shall be able
in any of the two to recover automatically.
systems. In case of unrecoverable
errors; the process on
the failed system must
be automatically
restarted on the other
system. This switch over
shall remain transparent
to all the Application
Servers and end-users
and they shall be able to
continue working without
re-logging into
Application.
In such a fail over
scenario, no committed
transactions shall be lost.
Once the failed system
comes up, there shall be
a scope of reverting back
to the original
configuration manually
and automatically (both
options) without
disrupting the
applications.
The cluster failover
solution shall be a
certified solution.
The solution of
implementing the fail-
over shall be explained in
detail in the technical
proposal along with
logical diagrams.

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The solution shall provide

for all the necessary
hardware and software
components required for
the above including
clustering.
Bidder will clearly
mention the points of
failure in the offered
solution in a Oracle / MS
SQL Database
environment and
corresponding
resolutions.
C Additional Specifications for Servers – Category 2
C.1 General feature The DB server shall
constitute two servers of
the same specification as
detailed hereunder in a
High Availability
Clustered configuration
with fallback. The data
base servers should be in
cluster fail over mode.
The High Availability
cluster shall be with
adequate redundancy
and with equal
performance and
configuration, and will
have access to the same
database and storage.
Each system of the
cluster solution shall be
able to provide fail-over
to the other (clustered)
system for any failure
arising due to:
• Hardware,
• Operating system,

C.2 System & CPU Intel/ AMD based

processor
C.3 Performance level Minimum 50000 SAPs for
each DB server
C.4 System RAM Database servers should
have DDR4 or higher 448
GB RAM upgradable to
total 896 GB for whole
system.

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C.5 Additional Network 8 Gbps Fibre Channel

Interface for DB HBA cards (for SAN
server connectivity) with multi-
path and automatic load
balancing on the server
side (2 no Fibre channel
HBA cards per server) In
addition to those
required for establishing
cluster).

Minimum 2 numbers of
10 Gigabit ports based on
latest PCI-e per server, in
automatic fail-over /
redundant configuration
and auto-switching mode
(In addition to those
required for establishing
cluster).
C.6 Software processes The solution shall be able
in any of the two to recover automatically.
systems. In case of unrecoverable
errors; the process on
the failed system must
be automatically
restarted on the other
system. This switch over
shall remain transparent
to all the Application
Servers and end-users
and they shall be able to
continue working without
re-logging into
Application.
In such a fail over
scenario, no committed
transactions shall be lost.
Once the failed system
comes up, there shall be
a scope of reverting back
to the original
configuration manually
and automatically (both
options) without
disrupting the
applications.
The cluster failover
solution shall be a
certified solution.

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The solution of
implementing the fail-
over shall be explained in
detail in the technical
proposal along with
logical diagrams.
The solution shall provide
for all the necessary
hardware and software
components required for
the above including
clustering.
Bidder will clearly
mention the points of
failure in the offered
solution in an Oracle
Database environment
and corresponding
resolutions.
E Additional Specifications for Servers – Category 3
E.1 Rack The servers shall be
offered in rack
mountable configuration,
mounted in 42 U OEM
racks. The server shall be
of 2U form factor.
E.2 Operating System Latest version of OEM
operating system
(Windows) shall be
provided for each server,
with required number of
user license on each
server (At least 4 for
each server).
E.3 Processor Each Server shall be
offered with 64 bit
architecture processors.
E.4 Processor Intel/AMD 2X (24
core, 3.x Ghz, 35 MB)
based or higher
processor With
simultaneous Multi-
threading.
E.5 CPU(s) Each server shall be
configured with even
number of CPUs.
E.6 Minimum Front 2660 MHz
side bus speed for
each server

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E.7 RAM Server should be

configured with 256 GB
of ECC DDR4 Memory
and scalable up to 512
GB memory.
E.8 HDD No. & capacity of internal
HDD per server:
minimum 2x300 GB 15K
RPM SAS Drive.
Internal HDDs shall be
offered in hardware
mirrored format.
E.9 Slots Minimum 4 PCI Slots
E.10 RAID CONTROLLER Dual/Dual channel
hardware RAID
Controllers at 320 MBPS
or better and Integrated
RAID 0, 1, It should not
occupy PCI slot.
E.12 Internal Optical DVD drive with read &
Drive per server write

E.13 Network Interface LAN Controller per server

Four (4) number gigabit
NIC and 2 Number 4
Gbps or higher Fiber Host
Bus Adaptors per server.
E.14 Centralized Central management
management solution shall be offered
Solution per rack, common to all
the servers in the rack
with 17” LCD TFT display,
Keyboard and mouse.
E.15 Power Supply Each server shall be
provided with N+1 Power
supply hot swappable
E.16 Fans Should be Redundant hot
swappable
E.17 System Integrated system
Management management processor
for system and
environmental
monitoring such as temp,
optical disks, fans, power
supply.
E.18
E.19 Disk Controller SAS controller

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E.20 HDD Bays Should support upto 4

HotSwap HDD bays
E.21 Bus PCI-e Architecture
supported
E.22 Certification UL, FCC, and for supplied
OS
E.23 OEM server management
software to be provided
E.24 LEDs to identify failed
components within the
subsystem

F Additional Specifications for Servers – Category 4

F.1 Rack The servers shall be offered in rack
mountable configuration, mounted
in 42 U OEM racks. The server shall
be of 2U form factor.
F.2 Operating Latest version of OEM operating
System system (Windows) shall be provided
for each server, with required
number of user license on each
server (At least 4 for each server).
F.3 Processor Each Server shall be offered with 64
bit architecture processors.
F.4 Processor Intel/AMD 2X (16 core, 3.x Ghz,
35 MB) based or higher processor
With simultaneous Multi-threading.
F.5 CPU(s) Each server shall be configured with
even number of CPUs.
F.6 Minimum 2660 MHz
Front side
bus speed for
each server
F.7 RAM Server should be configured with
128 GB of ECC DDR4 Memory and
scalable up to 512 GB memory
F.8 HDD No. & capacity of internal HDD per
server: minimum 2x300 GB 15K
RPM SAS Drive.
Internal HDDs shall be offered in
hardware mirrored format.
F.9 Slots Minimum 4 PCI Slots
F.10 RAID Dual/Dual channel hardware RAID
CONTROLLER Controllers at 320 MBPS or better
and Integrated RAID 0, 1, It should
not occupy PCI slot.

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F.12 Internal DVD drive with read & write

Optical Drive
per server
F.13 Network LAN Controller per server Four (4)
Interface number gigabit NIC and 2 Number 4
Gbps or higher Fiber Host Bus
Adaptors per server.
F.14 Centralized Central management solution shall
management be offered per rack, common to all
Solution the servers in the rack with 17” LCD
TFT display, Keyboard and mouse.
F.15 Power Supply Each server shall be provided with
N+1 Power supply hot swappable
F.16 Fans Should be Redundant hot swappable
F.17 System Integrated system management
Management processor for system and
environmental monitoring such as
temp, optical disks, fans, power
supply.
F.18
F.19 Disk SAS controller
Controller
F.20 HDD Bays Should support upto 4 HotSwap HDD
bays
F.21 Bus PCI-e Architecture supported
F.22 Certification UL, FCC, and for supplied OS
F.23 OEM server management software to
be provided
F.24 LEDs to identify failed components
within the subsystem
*
6.1 Interactive Board specification-
Minimum technical requirement of Interactive Board/Display
Panel
Screen Size 65"
Panel Technology IPS
Aspect Ratio 16:09
Native Resolution 3,840 x 2,160 (UHD)
Brightness w/o Glass : 490 nit (Max.), 390 nit
(Typ.)
w/ Glass : 450 nit (Max.), 350 nit (Typ.)
Contrast Ratio 1,200:1

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Viewing Angle (H x V) 178 x 178

Response Time 8ms (G to G)
Life Time (Typ.) 30,000 Hrs (Min.)
Operation Hours (Hours / Days) 16-Jul
Portrait / Landscape Landscape
· Mechanical Specification
Bezel Color Black
Bezel Width 18.9/18.9/18.9/45.7 mm (T/R/L/B)
Weight (Head) 38.75Kg
Packed Weight 48.5Kg
Monitor Dimensions (W × H × D) 1,489 × 897 × 87 mm
Handle Yes
VESA™ Standard Mount Interface 600 x 400
· Environment Conditions
Operation Temperature 0 °C to 40 °C
Operation Humidity 10% to 80%
· Power
Power Supply AC 100-240V~, 50/60Hz
Power Type Built-In Power
Power Consumption (Typ. / Max.) 200W / 300W
· Standard (Certification)
Safety CB / NRTL
EMC FCC Class "A" / CE
GIS Yes
· Media Player Compatibility
OPS type compatible Yes (Slot)
OPS Power Built In Yes
· Connectivity
(Input) Video / Audio HDMI (3), HDCP2.2/1.4
(Input) External Control RS-232C In (1)
(Input) USB USB 3.0 Type A (3), USB 2.0 Type A (3)

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(Output) Video / Audio Audio Out / Optical Output

· Sound
Speaker Yes (10W x 2)
· Accessory
Basic Power Cord 3m, USB Cable (Type A-
Type B) 5m, HDMI Cable 3m, Writing
Pen (2pcs), User Manual, Quick Start
Guide, Carton Box, Remote Controller
(include battery 2ea), WiFi module
· Touch
Available Object Size for Touch Ø3 mm ↑
Response Time 60ms ↓ (Android)
100ms ↓ (Windows)
Accuracy ±2mm
Interface USB 2.0
Protection Glass Thickness 4T (Anti-Glare)
Protection Glass Transmission 87%
Operating System Support Windows 7/8/10 / Windows XP / Linux /
Mac / Android
(Supports one point touch on Windows
XP / Linux / Mac)
Multi Touch Point 20 Points (Max.)

Multi-Master Configuration in DC & DR-

The bidder has to be configure multi-master nodes for production environment in DC
& DR. The existing architecture of load-balancer is configured with single master and
3 worker nodes (1 M- 3 W). The proposed plan will be prepared by GISSI and will be
get approval from CSPDCL.

9. Facility Management Services (FMS)

The GISSI shall be required to provide the services to manage entire GIS
System (Existing + New GIS infrastructure) installed & commissioned for
CSPDCL in order that the GIS System have maximum availability to enable
CSPDCL to realize their desired business objectives.

i. System Management Services shall be provided by GISSI in order that

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maximum uptime and performance levels of installed GIS System is

ensured. As such, GISSI is expected to provide services with performance
levels meeting or exceeding those mentioned in Service Level Agreement
(SLA) agreed between CSPDCL and the GISSI.

ii. The GISSI shall develop GIS specific automated helpdesk with necessary
ticketing tool to be able to log and resolve tickets pertaining to the GIS
System. To achieve the desired Service Levels, the GISSI may need to
interact, coordinate, and collaborate with the other vendors of CSPDCL.
GISSI will act as the Single Point of contact for all issues relating to the
Service Levels.

iii. The GISSI will be primary responsibility of providing desired services

during the project implementation period. The duration of Facility
Management Services (FMS) shall be for 3 years which shall start
immediately from the date of Enterprise-wide Go-Live of GIS System at all
locations of CSPDCL.

iv. The Facility Management Services (FMS) would, include following major
areas of services.
v. Ticket logging through Help Desk Services
vi. Technical Support Services
vii. SLA monitoring etc.

viii. The GISSI shall provide adequate resources for supporting the above said
services at the user locations. The Help Desk agents shall coordinate the
assigning of user calls to FMS resources. An indicative number of resources
required for this is mentioned in minimum resource requirement section of
this RFP.

ix. GISSI shall provide the Facility Management Services for agreed duration
for each day coinciding with the business hours of that particular location
and GISSI shall also make arrangement for handling of emergency calls.
The CSPDCL runs 24*7*365 days but the business hours of the utility may
be considered as 08:00 AM to 6:00 PM.

x. The GISSI shall submit a comprehensive Facility Management Services

process, plan and deliverables for the entire GIS System including the field
activities along with the proposal for approval of CSPDCL.

xi. GISSI shall perform periodic health check-ups and troubleshooting of all

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the GIS System and implement proactive rectification measures as

required.

xii. FMS Team: GISSI shall appoint an FMS Helpdesk Coordinator of project in
the Facility Management Services phase. FMS Helpdesk Coordinator will be
single-point-of-contact for responding to all the queries or accepting its
problem management requests from

xiii. CSPDCL. The FMS Helpdesk Coordinator would be stationed at Corporate

Offices/ Head Quarters of CSPDCL. The helpdesk team shall be stationed
at CSPDCL HQ. The space for setting up the helpdesk would be provided
by CSPDCL. All requisite infrastructure and resources required for smooth
functioning of the FMS helpdesk would be provided by the GISSI at no
extra cost to CSPDCL.

xiv. The GISSI shall deploy enough and qualified, skilled manpower to carry
out the FMS services. It is imperative for FMS staff to know the tender
including scope of work, solution etc. and be able to deal with all the
queries related to the GIS System. The GISSI shall ensure replacement in
not more than 7 days of the FMS staff whose performance is not found
satisfactory by the CSPDCL.

xv. All Required FMS resources will be deployed at GIS centre Raipur for
defined FMS period.

Sl. Position Min No. of Resources

No. Required (After Go- Live)
1. Project Manager 1
2. Data Base Administrator 2
3. GIS Expert 1
4. Network Analysis Expert 1
5. Server/ System Admin 1
6. Mobile Application Developer 1

xvi. Roles and Responsibility of FMS resource: -

In order to maintain and support GIS IT-infra under IPDS FMS services, 7 no’s
of resources need to be deployed on specific roles as mentioned hereunder-

1. Project manager: - Manager will coordinate monitoring, tracking and

supervising work on ongoing issues, Monthly and quarterly report preparation,

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Under RDSS
( GISSI )
(IT/OT Works)
(Part-II : Project Requirements)

communication with GIS team, responsibility of project data related issues such
as migration, correction and new changes etc.

2. GIS Expert: - Monitoring GIS Application EO-desktop/EO-web services which

includes daily delta (daily changes in GIS new/edit/update) sync-up with
Network Analysis DB, monitoring, maintaining and troubleshooting of
Kubernetes(K8s) container services (load balancer) and Docker images,
Maintaining DB with periodic DB compression activity, DB clean-up activity and
DB super files, daily monitoring and troubleshooting of GIS-SAP integration
batch jobs, daily incremental backup activity.

3. Network Analysis Expert - Network Analysis database & application services

monitoring and maintenance, daily NA DB incremental backup, monitoring and
maintenance of GIS-NA data sync-up services.

4. Server Administrator - Daily monitoring of server health check-up, Hardware

parameter check i.e. CPU Load check, RAM usage check, uptime down time
check, physical & logical volume drive check, error log report check, server
troubleshooting with communication and call-logs with OEM.

5. Database Administrator: - Daily monitoring of DB, Incremental Backup,

backup restoration, DB compression, monitoring and maintenance of DB sync-
up services etc.

Mobile application developer: Maintenance of Mobile android-based application

and web-based application, Mobile database (MongoDB) Maintenance, Mobile
Application tools customization and enhancement, daily incremental DB backup,
monitoring and maintenance of reverse proxy server for communication over
internet.

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Under RDSS
( GISSI )
(IT/OT Works)
(Part-II : Project Requirements)

9.1 Functional Support

The Functional Support Services for application contemplated herein shall be
provided for GIS system implemented by GISSI. The GISSI shall render both
on-site maintenance and support services to CSPDCL.
The scope of the services is as below: -
a) Enhancements and defect fixes.
a) GISSI shall incorporate technological changes and provide enhancements as per
the requests made by CSPDCL. GISSI shall perform minor changes, bug fixes,
error resolutions and minor enhancements that are incidental to proper and
complete working of the application.
b) Routine functional changes:
a) The GISSI shall be responsible for user and access management, creating new
report formats, and configuration of reports. GISSI shall provide user support in
case of technical difficulties in use of the software, answering procedural
questions, providing recovery and backup information, and any other requirement
that may be incidental/ancillary to the complete usage of the application. The
GISSI shall perform user ID and group management services. The GISSI shall
maintain access controls to protect and limit access to the authorized End Users
of CSPDCL.
The services shall include administrative support for user registration, creating and
maintaining user profiles, granting user access and authorization, and providing
ongoing user password support.
c) Tuning of the GIS solution:
a) The GISSI shall also undertake tuning of GIS, databases, any third-party software,
and any other components provided as part of the solution to optimize the
performance.
b) Deployment/Re-Deployment of GIS solution: The GISSI shall be responsible for
deployment of the GIS solution and re-deployment in case of any upgrades to the
underlying hardware or operating System and carry out any necessary testing.

c) The key service level requirements need to be ensured by the GISSI during the operations
and maintenance period. These requirements shall be strictly imposed and either

CSPDCL or a third-party audit/certification agency shall be deployed for certifying

the performance of the GISSI against the target performance metrics as outlined
in the SLA‘s defined in the RFP.

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Under RDSS
( GISSI )
(IT/OT Works)
(Part-II : Project Requirements)

10. Operations and Maintenance support for GIS System

GISSI shall provide GIS System application development and maintenance/support
services on an ongoing basis, especially in response to support required for integration,
data exchange along with requests for changes in the applications through an ATS.
Support in software development and maintenance shall include:

a) Maintaining usage of deployed GIS applications to ensure its effective day

to day operational usage. The job includes support maintenance of all the
application modules along with system software.
b) GISSI shall debug and fix the operational problems, perform error
handling while running the application during the project period.
c) GISSI shall generate the additional system report, modify existing reports
and queries, as per user‘s requirement
d) GISSI shall provide hands-on assistance to the users to resolve any
operational doubts as and when needed while the application is in
operations.
e) GISSI shall be responsible for Integration of deployed GIS applications with
other applications/systems during the project period.
f) GISSI shall document all the changes incorporated in the application
software and improve the documentation of existing user/system reference
manuals of different modules wherever it is necessary and required.
1. User Management Services
The user management services shall include Directory Services for CSPDCL
which comprises of the following services:
• Domain management
• Group management
• User management
• Implementation of domain policies and standards etc.
The above-mentioned directory services shall be implemented and used within the
enterise environment of CSPDCL including DC and DR

11. Annual Technical Support (ATS/AMC)

All software should be supplied with applicable OEM warranties and support
(including back-to-back) for the entire duration of the project. During warranty
period vendor must provide updates and patches.
a) Annual Technical Support (ATS) & Annual Maintenance Contract (AMC) will
start from the date of completion of 3 years (after Go-Live) of the product
warranty for the 4th & 5th year of the contract. ATS should cover 24 by 7
escalation supports from OEM for all software products to be provided

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Under RDSS
( GISSI )
(IT/OT Works)
(Part-II : Project Requirements)

through Phone, Email or Onsite visit depending on the criticality and nature
of the problem. The support must be ensured by the GISSI.
b) The GISSI must carry out any requisite adjustments / changes in the
configuration for implementing different versions of the application
software.

c) The GISSI shall provide from time to time the Updates/Upgrades/New

releases/New versions of the software and operating systems as required.
The GISSI must provide free upgrades, updates & patches of the software
and tools to CSPDCL as and when released by OEM. The GISSI will
implement from time to time the Updates/ Upgrades/ New releases/ New
versions of the software and operating systems as required after necessary
approvals from CSPDCL about the same at no additional cost without
disturbing the implemented GIS system.

d) The GISSI shall provide and apply regular patches to the licensed software
including software, operating system, databases, and other applications.

e) The GISSI shall provide for software license management and control.
GISSI shall maintain data regarding entitlement for software upgrades,
enhancements, refreshes, replacements, and maintenance. The GISSI User
software licenses consistent with the terms and conditions of site license
agreements, volume purchase agreements and other mutually agreed upon
licensed software terms and conditions and report to CSPDCL on any
exceptions to GISSI‘s terms and conditions, to the extent such exceptions
are discovered.

f) The GISSI shall manage complete OEM technical support for all the licensed
software problems and/or questions, technical guidance, defect, and non-
defect related issues. The GISSI shall provide a single-point-of-contact for
software support and provide licensed software support including but not
limited to problem tracking, problem source identification, problem impact
(severity) determination, bypass and recovery support, problem resolution
and management reporting etc.

g) The GISSI shall undertake regular preventive maintenance of the licensed

software. If the Operating System or additional copies of Operating System
are required to be installed / reinstalled / de-installed, the same shall be
done as part of ATS.

12. Project Management

a) Project Management
The supply, development & customization, implementation, roll out and Go-Live of
the GIS system is envisaged to be completed within a period of 18 Months. The

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(IT/OT Works)
(Part-II : Project Requirements)

implementation of entire GIS system would consist of hardware & software and
Other Services to meet the requirements of CSPDCL.

b) Project Timelines

The System Integrator (GISSI) is expected to follow the schedule as

mentioned below. Each of the project activity should be accompanied with
a presentation on the deliverables by GISSI.

1. The submission of deliverable will be considered complete only after the

submission of hard/soft copy of the deliverables and presentation by
GISSI.

2. The GISSI must submit a detailed project implementation schedule

including but not limited to the below mentioned project activities and list
of deliverables that would be delivered during the project implementation.

3. The table gives a set of high level of activities and corresponding expected
timelines, which CSPDCL envisions to be required as a part of this project.
The GISSI should use this list only as an indicative guideline expected in
terms of activities. The GISSI is required to furnish detailed information
regarding each step of activities proposed during and after the
implementation of the project.

4. System Integrator shall supply the GIS System - Software licenses (On
Prorated Basis) as per the schedule suggested by GISSI and accepted by
CSPDCL.

5. The project activities and timelines (In Months) as mentioned in the table
below is the schedule by which the required project activities shall be
completed with corresponding and required deliverables. (Where, T – Date
of Letter of Intent).

6. The GISSI must achieve the Go-Live target on or before 6 months from
the date of LoA.

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Under RDSS
( GISSI )
(IT/OT Works)
(Part-II : Project Requirements)

Timeline
Project Phase Project Activity
(In Months)

1. Project Kick Off

2. Onsite Office Setup
3. Team Mobilization
4. Project Charter
a) Detailed project plan with work breakdown
structure along with dependencies
b) Resource schedule & deployment plan
c) List of complete deliverables
d) Project Governance structure & escalation
matrix
e) Stakeholder communication matrix
f) Project management templates such as
Project reports, SLA monitoring, Attendance To be
Project etc. Decided by
Initiation g) Detailed survey to Identify End User Base, CSPDCL
License Requirement, Network
Communication Feasibility study, Change
readiness Assessment etc.
5. Training & Organization change management
strategy & schedule.
6. SLA and Performance Monitoring Plan.
7. Data Conversion and Migration Strategy
8. Develop Project Risk Assessment and Define
Quality Assurance Plan
9. Define Project Methodologies, Tools and
Project Governance Standards
10. As-Is Study report including existing business
process, workflows, reporting requirement,
process maps etc.
11. Gap analysis report with identified gaps &
areas of Improvement.
12. Requirement gathering to formulate
specifications of SD-WAN Solution
13. Initiation of data collection, data preparation,
data cleansing etc.

Timeline
Project Project Activity
(In
Phase
Months)
14. Procurement, installation & commissioning of To be
infrastructure i.e., Data Center & Disaster Decided by
Recovery Services, Storage CSPDCL

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(IT/OT Works)
(Part-II : Project Requirements)

15. Assistance to the CSPDCL in entire process

Procuremen including following for SD-WAN
t of a) Issue of RFP and Bid Submission
Infrastructu b) Pre-Bid Meeting & Query Response To be
re (DC, c) Subsequent Corrigendum Documents Decided by
DRC d) Technical Evaluation CSPDCL
) e) Financial evaluation with recommendation
including analysis and reasonability of rates
f) Finalization of Vendor
g) Draft LOI and Agreement for Selected GISSI
16. Requirement gathering workshops with findings
for updated requirement specification.
17. Detailed To-Be report including:
a. Business Blueprint/design documents. (High
Level Design & Low-Level Design)
b. Updated Bill of Material/Bill of Quantity
c. Business Process Master List (BPML)
d. Business Process Re-engineering
e. Development Scope: Reporting,
Interfaces,
Conversions, Enhancements
f. FRS & BPML mapping document To be
Business g. Business Solution Design Document Decided by
Blueprinting h. Updated Functional Requirement CSPDCL
Specifications
i. Updated Technical Requirement Specifications
j. Requirements Traceability Matrix
k. Non-functional Requirements
Specifications Documentation
l. Mapped Organogram of CSPDCL
m. List of role-based End users of GIS system,
18. Finalize Development Scope
19. Business Continuity /Disaster Recovery Plan
20. Cyber Security Policy
21. Release Management and Change Management
Strategy.
22. Initiation of Training & Handholding
23. Refined Data Conversion and Migration Strategy.
24. Change Management Workshops.
25. Setup of Test & Development Environment
26. Design and Development of GIS Solution
27. Baseline Configuration
28. Customization and Configuration of GIS Solution To be
Design & 29. GIS System OEM audit (1st Iteration) Decided by
Customizati 30. Configured GIS User Profiles and Roles CSPDCL
on 31. GIS Solution Testing
32. Develop and execute Integration Test Plan(s)
33. GIS System Integration with Existing Solutions
(Legacy, Other Systems)
34. Setup and Install Quality Assurance (QA)

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Under RDSS
( GISSI )
(IT/OT Works)
(Part-II : Project Requirements)

Environment

35. Conference Room Pilot (CRP)

36. Approved End-User Training Strategy (along with
End- User Training Curriculum, Manuals, and
Schedule)
37. Train Core team members and technical users
38. Strategy for GIS System implementation & rollout
39. User Acceptance Testing (UAT)
40. Documentation for Customization of RICEFW
(Reports, Interface, Conversion, Enhancements,
Forms and Workflow) Development Objects
41. Incorporation of UAT changes
42. Implementation Strategy, including Site
Readiness Assessment and Change Process
Improvement
43. Data Digitization for minimum 40% volume as
envisaged in the RFP document
44. Set-up of Data Center Environment
45. Set-up of SD-WAN Network Connectivity at all
Locations for GIS System
GIS System - 46. GIS System - Software licenses To be
Roll Out at All 47. GIS System Performance testing (Execute Decided by
Locations Stress, Volume, Disaster Recovery and Backup CSPDCL
Tests)
48. Data Digitization and Migration for All Locations
49. GIS System Roll out – All Locations
50. Tuning of GIS System
51. Demonstration & Acceptance
52. Incorporation of Changes & Observations
53. Stabilization Support
GIS System - 54. GIS System OEM audit (2nd Iteration) To be
Stabilization 55. Pre-Go-Live Assessment & Review Decided by
Support 56. GIS System Acceptance - All Locations CSPDCL
57. GIS System Go-Live - All Locations
Facility To be
Management 58. GIS System - Facility Management Support Decided by
Support CSPDCL

Note:
1. The Project timelines and schedule mentioned above is indicative and will be
finalized based on discussion and agreement between CSPDCL and the successful
Bidder (GISSI).
2. Initially, the GISSI will provide draft schedule with respective deliverables to
CSPDCL for their review and feedback within stipulated timelines.
3. CSPDCL will provide feedback within the agreed timelines to make necessary
changes, corrections, if required. The GISSI will be required to resubmit the revised
schedule document.
4. Feedback and revision of documents and deliverables will be an iterative process.

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(IT/OT Works)
(Part-II : Project Requirements)

c) Project Governance
Putting a governance structure around CSPDCL’s future GIS implementation
plan is essential to ensure that project implementation stays on track and
achieves its strategies, objectives, and goals. It acts as a mechanism to
measure the progress of the implementation. Also, IT systems today are
subject to many regulations such as governing data retention, confidential
information, financial accountability, and recovery from disasters. An IT
governance framework is an efficient system to ensure regulatory
compliance.
Overall responsibility for the implementation of all modules will remain with
the GISSI. Project progress review and monitoring will be the responsibility
of PMU during project implementation phase.
CSPDCL will appoint a Single Point of Contact (SPOC) for IT Administration.
Escalation of all issues related to the modules will be through this SPOC, who
will also be responsible for reviewing the SLAs being met. For the project
implementation phase, supervision and reporting during implementation will
be responsibility of GISSI.

d) Minimum Resource Requirement for GIS Work

 GISSI should ensure deployment of enough specialized and experienced

manpower throughout the project to complete the successfully
implementation & stabilization of the GIS System in time.
 At no stage, manpower (with requisite qualification and experience) shall
be less than that committed in the bid. Such manpower shall be maintained
from start of the project up to complete Go-Live stage and further during
Facility Management Support phase.
 Apart for performing his own work mobile app developer should also carry
out user training/help desk etc.
 GISSI must propose a team consisting of experienced and skilled
professionals with relevant experience in the proposed areas. The
minimum desired qualification for the key personnel has been indicated
below:

Sl. Position Min No. of Resources Required

No. (After Go- Live)
1. Project Manager 1
2. Data Base Administrator 2
3. GIS Expert 1
4. Network Analysis Expert 1
5. Server/ System Admin 1
6. Mobile Application Developer 1

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Under RDSS
( GISSI )
(IT/OT Works)
(Part-II : Project Requirements)

Initial Composition, Full Time Obligation; Continuity of Personnel

a) The GISSI shall ensure that Key resources required for project execution
and management devotes substantial working time to perform the services
to which that person has been assigned.

b) The GISSI shall not make any changes to the composition of the Key
Resources or request any member of the Key Resource to cease or reduce
his or her involvement in the provision of the Services during the Term (or
agree to any request other than from CSPDCL that would have the same
effect):

 Unless that person resigns, is terminated for cause, dies, is long-term

disabled, is on permitted mandatory leave under Applicable Law or
retires; and
 Without CSPDCL prior written consent. The clauses of non-disclosure
agreement shall always operate in any such case.

c) The GISSI must provide the minimum number of resources at the locations
as specified by the CSPDCL. However, the number of resources and locations
provided below are only indicative, the GISSI shall carry out an assessment
and propose actual number of resources requirements with appropriate
approval from CSPDCL.

d) GISSI will be responsible for deploying the manpower during the Project
Implementation phase to meet the project timelines and during the Facility
Management Service (FMS) phase to meet the SLA requirements. Therefore,
for calculation of actual number of resources, the GISSI shall factor the
project implementation timelines and SLA’s requirements after Go-Live of
GIS system at CSPDCL.

e) Before GIS System Go–Live

GISSI shall deploy the Project Manager (Project In-charge) including

Technical, Functional Experts and Other Support Staff at the identified
project locations during the post Go-live and Facility Management support
Phase.

The Key project resources including Project Manager and Functional Expert
shall be based at CSPDCL headquarters. Also, the GISSI shall deploy
adequate no. of IT/Subject matter resources for overall support post Go-
Live and FMS phase of project which may be increase/decrease as per
requirement. After GIS System Go-live, the GISSI should provide necessary
resources and support staff for CSPDCL.

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Under RDSS
( GISSI )
(IT/OT Works)
(Part-II : Project Requirements)

The minimum resource requirement Pre- Go-Live is mentioned in table below:

Sl. Position Min No. of Resources

No. Required (Pre Go- Live)
1. Project Manager
2. Data Base Administrator
3. GIS Expert
4. Network Analysis Expert
5. Server/ System Admin
6. Mobile Application Developer

f) Documentation and Deliverables

To ensure that the proposed GIS System & overall solution conforms to the
requirements, specifications, and delivery schedule, the GISSI shall submit
the documentation and deliverables for review and approval by CSPDCL.

The GISSI shall obtain the approval on the relevant deliverable at each stage
of project before proceeding for solution purchase, provisioning,
deployment, testing, roll out, training etc. at CSPDCL.

As part of GIS implementation, the GISSI shall submit all required

deliverables as necessary for successful completion of project and required
by the purchaser.

g) Deliverables Acceptance Procedure

The acceptance procedure of deliverables & overall solution for GIS system
shall include:

 Initially, GISSI will provide draft deliverable for GIS system & Overall
solution by considering the approved project timelines for review and
feedback of CSPDCL within stipulated timeframe.

 CSPDCL will provide feedback within the agreed timeframe to make

necessary change corrections (if required).

 GISSI shall be required to re-submit the revised documents/deliverables.

h) Key Deliverables

Frequency
Project Phase Key Deliverables

Project 1. Project Kick-off with presentation on GIS Once

Initiation System overview to Senior Management.
2. Project Charter. Once

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( GISSI )
(IT/OT Works)
(Part-II : Project Requirements)

a) Detailed project implementation plan with

work breakdown structure along with
dependencies
b) Resource schedule & deployment plan
c) List of complete deliverables
d) Project Governance structure & escalation
matrix
e) Stakeholder communication matrix
f) Project management templates such as
Project reports, SLA monitoring, Attendance
etc.
g) Detailed Survey Report with Identify End User
Base, License Requirement, Network
Feasibility, Change readiness Assessment etc.
h) Roles & responsibilities
3. Detailed training/Organization change management Once
strategy & schedule
4. SLA and Performance Monitoring Plan Once
5. Data Conversion and Migration Strategy Once
6. Risk Management & Quality Assurance Planning Once
Reports
7. As-Is Study report including existing business Once
process, workflows, reporting requirement, process
maps etc.
8. Gap analysis report with identified gaps & areas of Once
Improvement.
9. Specifications for DC and DRC Infrastructure. Once
10. Exit Management Plan Once
Procurement 1. Technical & Functional Specs, Bill of Materials/Bill of Once
of Quantity, Scope of Services, SLA etc. for procurement,
Infrastructur installation & commissioning of the infrastructure i.e.,
e (DC, DRC) Data Center & Disaster Recovery Services
Business 1. Requirement gathering workshops with Updated Once
Blueprinting requirement specification document
2. Detailed To-Be report including: Once
a) Business Blueprint/design documents. (High
Level Design & Low-Level Design)
b) Updated Bill of Material/Bill of Quantity
c) Business Process Master List (BPML)
d) Business Process Re-engineering
e) Development Scope: Reporting,
Interfaces,
Conversions, Enhancements
f) FRS & BPML mapping document
g) Business Solution Design Document
h) Updated Functional Requirement Specifications
i) Updated Technical Requirement Specifications
j) Requirements Traceability Matrix
k) Non-functional Requirements
Specifications Documentation
l) GIS Module based Roles &

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Under RDSS
( GISSI )
(IT/OT Works)
(Part-II : Project Requirements)

Responsibilities (Authorization Matrix) etc.

m) Mapped Organogram of CSPDCL
n) List of role-based End users of GIS system,
3. Business Continuity/Disaster Recovery Planning Once
Report
4. Release Management and Change Management Once
Strategy Document
5. Training & Handholding Activity Monthly
6. Refined Data Conversion and Migration Strategy Once
7. Change Management Workshops Quarterly
8. Business Blueprint/Elaboration phase closure report Once
Design & 1.Test & Development Environment Once
Customizatio 2. GIS System – Design, Development & Customization Once
n Report
3. Baseline Configuration and Documentation Once
4. Customization and Configuration documentation Once
5. Draft GIS System OEM audit report with observations Once
(1st Iteration)
6. Final GIS System OEM audit report with compliance Once
(1st
Iteration)
7. Documentation on GIS User Profiles and Roles Once
8. GIS System – Testing Report (Load, Stress, Once
Integration, Performance Etc.)
a) Test Plan,
b) Roles & responsibilities,
c) Test Scripts,
d) Issue log,
e) Issue Resolution Report
9. GIS System Integration with Existing Solutions Once
(Legacy, Other Systems)
10. GIS System – Integration Test Report Once
11. Quality Assurance System Once
12. Approved End-User Training Strategy (along with Once
End- User Training Curriculum, Manuals, and Schedule)
13. Trainings to Core Team/Nodal Officers As per training
plan
14. GIS System implementation & rollout strategy Once
15. User Acceptance Testing (UAT) Report After software
and hardware
delivery and
after
implementation
17. Documentation for Customization of RICEFW Once
(Reports, Interface, Conversion, Enhancements,
Forms and Workflow) Development Objects
18. Refined End User’s training plan Once
19. User Training Manual, FAQ etc. Once
GIS System - 1. Draft GIS System OEM audit report with observations Once
Stabilization (2nd Iteration)
Support 2. Final GIS System OEM audit report with compliance Once

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(IT/OT Works)
(Part-II : Project Requirements)

(2nd Iteration)
3. Pre-Go-Live Assessment Report Once
4. Enterprise-wide Go-live completion report Once
Facility 1. System Performance Report (SLA compliance) Monthly
Management 2. Monthly activities report (including Issue tracker, Monthly
Services Helpdesk ticket analysis, Change Request status and
Status of all service requests logged with Offered OEM
Product
etc.)
3. Solution usage reports - transactions and users Monthly
4. User Manual with necessary revision. Once
5. Change Management Reports Quarterly
6. Issue log and resolution report Monthly
7. Revised Exit Management Plan Once

Note:
 The Project deliverables mentioned above are indicative and shall be finalized based
on discussion and agreement between System Integrator and CSPDCL
 GISSI will provide respective deliverables as per the captured schedule for their review and
feedback of
CSPDCL
 CSPDCL will provide feedback within the agreed timelines to make necessary
changes, corrections, if required. GISSI will be required to resubmit the revised
deliverables.
 Feedback and revision of documents and deliverables will be an iterative process.

i) Documentation Requirements
a) End-User Documents
Documentation will be supplied and maintained by GISSI during the
project. The ownership of all documents, supplied by GISSI, will rest with
CSPDCL. The electronic copies shall be submitted along with all the paper
documents and manuals, required for operating and configuring the
system. The documents provided must include at least:
i. User Manual (both online and paper copies) providing detailed
instructions on how to use the GIS. In addition, it describes how to
access, submit inputs to, and interpret outputs from the application
ii. System installation guide including the configuration of the supplied
infrastructure.
iii. User will have the rights to duplicate the hardcopy and soft copy for the
documents created by the GISSI without any financial and legal
implications
iv. GIS Application Training Manuals.

b) Technical Documents

GISSI shall supply operation and maintenance manuals for all deliverables.
These shall be in such details as to enable CSPDCL to operate, maintain,
adjust, and fix the system etc.

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Under RDSS
( GISSI )
(IT/OT Works)
(Part-II : Project Requirements)

GISSI must ensure that the GIS system components being developed are
thoroughly documented with comprehensive manuals and adhere to standard
methodologies in software development as per ISO and/or CMMI models. The
documents including but not limited to are:
a) Product installation and configuration steps
b) Application access procedures
c) User screen layout and content
d) Transaction entry procedures
e) Batch job setup, processing, and recovery/restart procedures
f) Error codes with full descriptions and recovery steps
g) Standard report layout and content
h) Internal processing controls
i) Application security
j) Operating specifications and system flowcharts
k) Database entity relationships, table formats, and data element
descriptions; and Program module descriptions
l) Quality Assurance Plan Documenting the planned and systematic
pattern of all actions necessary to assure confidence that the software
developed will conform to the CSPDCL functional and technical
requirements.
m) Interface Control Document - Documenting the interface
characteristics of one or more IT systems and document the
Integration & interface agreements between interface owners. It
contains information on both physical and data element requirements
that are necessary to make the transfer of information between
systems feasible.
n) Test Plan Containing information on the software test environment to
be used for independent testing, the test cases to be performed, and
the overall testing schedule. This includes methodology, schedule,
resources, tools, procedures, environment definition, test cases, and
software test results.
o) Systems Manual Detailing the data structure, table, forms, and report
structures.
p) Installation and maintenance manual for the servers and other
hardware
q) Operations Manual providing instructions for installing the application,
troubleshooting, interpreting message logs, and FAQs
r) Trouble Shooting Guide/ Handbook for Helpdesk which describes the
various trouble shooting methods.

j) Implementation Approach
The implementation of the Modules would be phased in progressively, covering
successively different geographies and user groups. A summary of the Approach
for Implementation is provided below for better understanding of the Bidder.

Sl.
No. Project Phase Timeline (In

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Months)
1. Letter of Award
2. Project Initiation
Procurement of Infrastructure (DC, DRC,
3.
Interactive Panel etc.) implementation
4. Business Blueprinting
5. Design & Customization

6. GIS System - Roll Out at all locations

7. GIS System - Stabilization Support

8. Facility Management Support

k) Project Management Plan

The GISSI is expected to follow the schedule as mentioned. Each of the
milestones should be accompanied with a presentation on the deliverables
by the GISSI, related to that milestone.
The submission of deliverable will be deemed complete after the
submission of the hard / soft copy of the deliverable and the presentation
by the GISSI.
13. Project Implementation Methodology
The methodology to be deployed by the GISSI to implement the system will
have different work elements and activities. All these activities and the work
elements should coherently focus on achieving the following key results

 Quality of the solution deployed

 Successful implementation in terms of completeness and
 Timely accomplishment of the outcome

13.1 Implementation and Support Services

a. Commissioning of necessary Infrastructure
b. Commissioning & Configuration
c. Development Customization and Implementation
d. Unit Testing
e. System Integration testing
f. User Acceptance Testing (UAT)
g. Data/application Migration
h. Training and Change Management
i. Documentation
j. Go-Live

13.2 Commissioning of Necessary Infrastructure

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a. The GISSI will be responsible for providing a full range of services in

implementation of the offered OEM Product including integration and
supporting the operation of the proposed solution during implementation.
b. The GISSI will provide required software and system applications for DC
& DRC
c. The GISSI shall commission the complete landscape of hardware both at
DC and DRC for CSPDCL as required.

13.3 Configuration / Customization

The GISSI shall be responsible for installation, customization and configuration
of hardware, software, database, tools, and any other hardware/cable/OFC
component required for making the system successfully operational as per the
requirements of CSPDCL. The system is to be a single instance; centralized
installation servicing the entire organization. The system will be installed at the
location identified by CSPDCL.

Configuration: Based on the approved Design Document, the GISSI will

undertake the system configuration and customization. After completion of
configuration to the system, GISSI shall carry out a trial run. If needed or/and
the result is not up to the expectation of CSPDCL, further reconfiguration will
be done by the GISSI.

Customization: CSPDCL intends to implement functionalities as per our

existing understanding and business process requirement. The GISSI is required
to undertake customization that may be needed in line with the changed,
improved, or specific business processes requirement prepared during Design
phase of implementation. However, the same must be tested, accepted, and
approved by CSPDCL.

All custom development should be carried out in a controlled and planned

manner with adherence to prescribed coding standards and naming
conventions. The GISSI needs to provide configuration, customization, and
installation documents to CSPDCL

13.3.1 Custom Developments

The GISSI should explore all options available in standard application package
to meet the requirements, demonstrate standard options to CSPDCL. If CSPDCL
concludes that no option meets the requirement and the requirement is critical
for business, GISSI shall submit the case for custom development to CSPDCL
or the agency appointed by CSPDCL. The following details should be submitted:

a. User Requirement Specifications

b. Functional Specifications Document
c. Any impact to standard functionality/features & future upgrade

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d. Effort and Time-line Estimation

e. Impact to project timelines/ deliverables

CSPDCL reserves the right to seek customization to meet its unique

requirements and validate the design or findings suggested as custom
development by the GISSI. In case it is difficult to arrive at the reasonableness
of these requirements on customization during the implementation, the same
shall be resolved through discussions.

13.4 Testing

GISSI shall create the test strategy document that defines the requirements
and goals of configuration, determines the tools and methods used to check
that the system responds correctly, determines how and when the test will be
performed and recommends how the approval process should occur.

The test strategy document shall guide the project team through the
implementation to ensure that planning and conducting testing activities.

13.4.1 Development Testing

The GISSI shall after development and customization/configuration of the
system, conduct tests to demonstrate that the system meets all the
requirements (functional and Non-Functional) specifications as brought out in
this RFP and would be in accordance with the procedures detailed in the
approved process document.

Based on these tests, a report would be submitted by the GISSI for review and
approval by CSPDCL. The test results and response times should be
demonstrated by the GISSI during the testing phases (System, integration) at
CSPDCL environment/infrastructure as mutually agreed upon by CSPDCL and
the GISSI. Development should be tested by the process owner to make sure
that the test results (output data) are correct and reflect the business processes
defined in the Business Blueprint Design.

After development unit testing is completed, all customer-specific programs and

forms shall be included in the Final Integration Test.

13.4.2 Integration and System Testing

The purpose of the Integration Test shall be to plan and execute the integrated
module touchpoints with SAP and non-SA, analyses the results, important for
the functional verification of the production system.

Integration testing shall be accomplished through the execution of predefined

business flows, or scenarios, that emulate how the system will run the processes
of CSPDCL. These business flows, using migrated data from the pre-existing

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systems, shall be performed in a multifaceted computing environment

comprising of OEM Products, third-party software if any, system interfaces and
various hardware and software components. The integration tests shall build
the necessary level of confidence that the solution is complete and will perform
the processes of CSPDCL.

Integration testing shall focus on cross-functional integration points, as well as

end-to-end business processes. The Final Integration test plan shall start with
the testing of the cross-functional integration points (touch points) and end with
the end-to-end testing of critical business processes identified within the
Business Blueprint.

Integration test shall concentrate on testing all important business processes

inside the system, starting with touch point scenarios, and ending with end-to-
end-scenarios. It will be done by GISSI's functional consultants. Customer
specific development like user-exits and transactions and authorizations and
user roles would also be tested in the Integration Test.

Integration and System tests need to be an evolutionary process that is driven

from the previous testing efforts. The test cases and scenarios that were used
for Baseline need to be reviewed by CSPDCL and enhanced for the integrated
and System test.
These selected cases will be combined to represent a business process flow.
Problems encountered during these efforts also need to be tested under an
integrated environment.

13.4.3 System Acceptance Testing

The GISSI will develop acceptance test procedures and the same will need to
be approved by relevant stake holders of CSPDCL. The purpose of this
acceptance is to ensure conformance to the required process operations
response time, the integrity of the application after installation, and to eliminate
any operational bugs.

At the satisfactory conclusion of these Acceptance tests to the satisfaction of

CSPDCL, the implementation shall be considered to be complete, and a ‘System
Acceptance Certificate’ shall be issued by the CSPDCL within 7 days of
completion. However, if any bug/error is reported by CSPDCL, the GISSI shall
be responsible for taking the corrective action immediately.

a. User Acceptance Test (UAT)

It will be carried out as per mutually agreed Acceptance Test Plan (ATP) against
the systems requirements. The system will be considered accepted (supplied,
installed and operationalized) only after Acceptance Test is completed. Some of
features required to be completed are enumerated below:

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1. The solution should correspond to what is stated in the purchase order without
deviation except where mutually agreed upon

2. The equipment is fully installed, commissioned and operational. The features

specified in the Functional Specifications / mutually agreed for implementation
should be demonstrated.

3. The final acceptance of the system will be based on successful processing under
live demonstration. The bidder shall be required to demonstrate all the features
/ facilities / functionalities as mentioned in the RFP.

4. First acceptance will be after solution are installed, commissioned, tested and
all features are demonstrated at the specified locations.

5. Supplier shall also submit Delivery and Installation Report, Warranty

certificates, License Copies for all the items supplied along with the supplies.

6. All documentations, but not limited to Design, Configuration etc. (HLD and LLD)
must be handed over to CSPDCL after successful implementation,
commissioning.

7. As build drawings, administrative guide, configuration files and database update

procedure and standard operating procedures.

8. In case of discrepancy in solution supplied & not matching the Bill of

Materials/Quantities or technical proposal submitted by the bidder in their
technical bid, the bidder shall be given 4 weeks’ time to correct the discrepancy
post which CSPDCL reserves the right to cancel the entire purchase contract.
The test will be arranged by the Bidder at the sites in the presence of the officials
of CSPDCL and/or its consultants and appropriate functional and technical
training should be given to the officials of CSPDCL / or its consultants.

9. There shall not be any additional charges for carrying out this acceptance test.
CSPDCL will take over the system on successful completion of the above
acceptance test. The Installation cum Acceptance Test & Check certificates
jointly signed by Bidder's representative and CSPDCLs official or its authorized
representative.

10. At the direction of CSPDCL, the acceptance test of the solution shall be
conducted by the successful bidder in the presence of CSPDCLs authorized
representative(s) and/or any other team or agency nominated by CSPDCL. All
expenses for acceptance test shall be borne by the bidder. The acceptance tests
should include verification of documentation for equipment start- up
procedures; shutdown procedures; configuration; failover testing and testing of

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all redundancies – verification of documented fail-over and restoration

procedures. Draft Acceptance test procedure should be submitted by bidder.
The final acceptance test procedures will be discussed and mutually agreed after
the implementation.

11. CSPDCL also reserves the right to conduct any testing/benchmarking of

previously approved materials at any stage before taking over the system and
if the same reveal non-compliance to the specifications, the Bidder shall take
necessary action so that the material/system/software conforms to the
specifications to the satisfaction of the CSPDCL.

12. Acceptance or waiver of tests shall NOT relieve the Bidder from the responsibility
to furnish material in accordance with the specifications.

13. After satisfactory completion of acceptance tests and installation of the virtual
appliance/systems/software by the Bidder, the Taking over Certificate shall be
issued by Engineer In-charge or his/her authorised representative.

b. Partial Acceptance Testing (PAT):

After completion of mentioned stages of work as per timelines provided in the
RFP, the successful bidder shall request for Partial Acceptance Test (PAT).

Partial Acceptance Test will be conducted by the CSPDCL in accordance with the
timelines, scope of work as mentioned in the RFP and the solution documents
proposed by the successful bidder and accepted by CSPDCL. Successful bidder
will prepare and submit the report of PAT to CSPDCL and subject to its
acceptance, it shall be deemed as completion of Partial Acceptance Test (PAT).

c. Final Acceptance Test (FAT):

The acceptance of the Data Centre including DC site in accordance with the
requirements shall be conducted. After successful testing of the features,
facilities, functionalities and integrity of the commissioned devices, equipment
and services by CSPDCL, a Final Acceptance Test (FAT) Certificate shall be
issued by CSPDCL to the successful bidder. The test shall include the following:

1. Availability of all the defined services shall be verified. The successful bidder
shall be required to demonstrate all the features/facilities/functionalities as
mentioned in the RFP and solution documents.
2. Successful bidder in consultation with CSPDCL shall define detailed test plan.
3. The successful bidder will arrange the test equipment required for performance
verification and also provide documented test results.
4. The successful bidder shall be responsible for the security compliance of the
infrastructure and network before the final acceptance test.
5. The successful integration of all assets and its functioning in the prescribed
manner.

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6. All points of Partial Acceptance Test (PAT) if any, should be addressed and
resolved before the final acceptance test.

13.5 Pilot Go-Live

1. After the System is customized and developed in line to the requirements of the
CSPDCL and all the system audits and tests are successfully cleared, a Pilot is
conducted to ensure the proper operation of implemented system before final
rollout.

2. Once the Pilot is successfully completed, the system is issued the Pilot Go- Live.

CSPDCL will consider Final Go-Live date of the system once the GISSI has
completed three (3) months of Stabilization Period after the successful rollout
of the system at CSPDCL. CSPDCL shall provide the “Go-Live Acceptance
Certificate” on following acceptance criteria:

a. Error free operation and running of all modules with real-time data during the
Stabilization Period at all the CSPDCL locations.
b. Resolution of all System related issues (Not limited to software application, Data
Center & Disaster Recovery Center)
c. Documentation of all issues/problems that come up during the stabilization
support period and resolution methodology / solutions

The system is considered ‘Operational’ for all purposes of Payments and SLA
compliance after the CSPDCL has issued the ‘Go-Live Acceptance Certificate’
and the FMS period is ongoing. The CSPDCL will also be responsible to issue the
‘Project Completion Certificate’ post the completion of the FMS period as defined
in this RFP.

13.6 Post Go-Live Stabilization Support

The GISSI shall provide post Go-Live support, as part of this scope, by
continuing the deployment of the same technical and functional consultants at
site for full three months after implementation and Go-Live. During the
stabilization period the GISSI would help CSPDCL users to correct any
errors/bugs incurred while executing transactions, generating reports,
handholding for one financial quarter closure. The GISSI will update the user
manuals and configuration manuals accordingly

13.7 Additional requirement for Implementation

The requirement for Implementation which the GISSI will be responsible for are
as follows:
1. The solution should support modular architectures.
2. System architecture should allow infrastructure simplicity and standardization.

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3. The solution software including operating system should be certified for different
types of hardware.
4. The infrastructure should be capable of supporting disaster recovery.
5. The solution should have capability to present all business process and data via
familiar relevant office applications and should offer integration with all relevant
Forms.
6. The system should support latest OS versions and provide compatibility to
future versions
7. All CSPDCL components must be maintained with an ease, such that corrective
and preventive maintenance can be performed on the system without affecting
the entire working of the system.
8. The system should have the ability to scale up as and when the new business
applications and services are added without compromising the performance of
the overall solution.
9. The architecture should be proven to be highly scalable and capable of delivering
high performance as and when the transaction volumes increase.
10. The system should provide application architectures that are highly granular
and loosely coupled. The solution architecture design should promote flexible
business process management for future scalability. The solution should be
interoperable in nature and design.
11. The system is required to cover critical business function and process modules
and provide modularity that should support addition / removal of one or more
modules as and when required. However, these modules should be seamlessly
integrated in the core application system. The solution architecture should allow
minimum modifications to preserve the upgrade path.

14. Training Requirements

The primary objective of the training is to achieve 100% user adoption through
technical and behavioural competencies covering all end users of CSPDCL.
Training shall be provided in both Second Language & English Language as
required, mostly in Second Language to Field Staffs. The GISSI shall propose a
training plan (including training curriculum and calendar) so that there is a
proper transfer of knowledge about the deployed GIS systems to utility staff.

The audience of the trainings shall vary for each type of training. The basic
computer & IT Solution training will cover all Class-A, Class-B, Class-C, and
Class-D [Technical & Non-Technical] employees of the CSPDCL. The end user
training for GIS system. The GISSI shall provide training sessions to all
employees from lower level to higher level including officers from CSPDCL on
the domains listed in below table.

Training for Employees of CSPDCL in case of GIS System shall be on

below areas:

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a) Professional Training (Implementation team) - This is the training for the

core group of implementation team of the CSPDCL. The Implementation/Core
team will comprise of members from GIS/IT domain. Each member would be
trained in the relevant function / module. This Training would be required to be
given to approximately 8 to 10 personnel for GIS System. It is the responsibility
of the GISSI to deliver this training. Standard curriculum designed and agreed
by the CSPDCL for hardware, software, and network preferably from the OEM
partner or OEM‘s certified training partner shall be arranged for each group.

b) End User Training - The GISSI will provide training to all end users of GIS
Systems. The End Users/Business Users team will comprise of members
carrying out day to day operation and task at CSPDCL for GIS System. Each
member of End User/Business user group would be trained in the relevant
function / module.

On instruction & approval of Nodal Officer, the train the trainer approach shall
be adopted by the GISSI for training & handholding. The Certified Functional,
Technical, System administration and Database management training for core
team of CSPDCL should be arranged by the GISSI directly from OEM/OEM
Certified Resources.

The training must be conducted using assistance from official OEM course
curriculum mapped with the Cloud Solution and Software Product ‘s to be
implemented in the CSPDCL. The Training Curriculum along with Calendar need
to be included as a part of technical proposal. The details of minimum training
curriculum and important consideration for training is mentioned below:

a) Training Curriculum – GIS System Modules [Tentative – DISCOM may assess

needs and make changes accordingly]

Application
Trainin Administration Trainings (Core Development &
g of Team) Integration
Category GIS Modules Busine (Core Team)
ss
users Server Database GIS Mobile
Network
(End Modules Application
Users)
Day to Day Business
Basic Operations on GIS √ √ √ √ √ √
Modules

Basic Database
√ √
Management
Database Advance Database
Systems Administration & √
Management

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Basic Trouble shooting &

Operations √ √
Training
GIS
System – Advance Trouble shooting
Module Stack & Operation
Software ‘s Training √

System Source Code

Development,
Customization, Integration
& other associated
activity to
developin- house
competency for √
maintenance &
development of
GIS System Modules

Basic Mobile -
GIS Applications Operations √ √
Modules
Mobile –
Basic Mobile - Applications
Software
development √ √
(IOS,
Windows,
android) Advance Mobile
Applications √
Development
Detailed software testing
training must be imparted.
Software The course
Testing can be finalized √ √ √ √ √ √
Training in
discussion with

Note:
1. The Training Curriculum for GIS system mentions the indicative subjects on which
trainings should be imparted by the GISSI.
2. The Training Curriculum for GIS Modules mentioned above are indicative and will
be finalized based on agreement and discussion between CSPDCL and the
successful Bidder i.e., GISSI.
3. The Business Users and Core users will be identified by CSPDCL and shall be picked
from the entire organization and from all levels.

The training activity for GIS System shall comprise of the followings:
a. Training material must include documents and videos for usage of GIS
System - Modules (Bilingual - Second Language/English). These materials
will be uploaded to the GIS System itself and should be available as ready
reckoners to the end users. The content should be updated regularly and
kept up to date as when changes take place to the GIS System modules.
b. Training sessions shall cover more hands-on training rather than instructive
mode.

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c. The training and delivery options shall be on-line, CBTs (Computer based
trainings), instructor led classrooms. Training material will be organized by
functional process that will serve as the training documentation for a
particular functional area.
d. CSPDCL plans to adopt training platform as e-classrooms in future. GISSI
should consider the same for compatibility.
e. Necessary handholding and change management support shall be provided
post training.
f. Feedback exercise shall be conducted for each training and accordingly
evaluation will be used for improvement of further trainings.
g. The GISSI in consultation and convenience of the CSPDCL shall workout the
training program and all the other modalities of the training, which should
be delivered by OEM certified consultants and GISSI.
h. The participants of CSPDCL will be issued a certificate by OEM/GISSI for
attending these courses.
i. The GISSI is required to submit the plan accordingly accommodating
training requirements to cover entire user base. If there is increase in end
user base during the project GISSI shall impart training at no extra cost to
CSPDCL. The expected increase in end user base is approximately 2% YoY
in the next 3 years.
j. The GISSI shall provide associated documentation for all deployed systems
to ensure a smooth transition from deployment to post-deployment
operations and maintenance of the system.
k. The ideal approach of the training should be formulation and involvement
of core implementation group from the very start of the project to ensure
maximum retention and adequate technical competency level.
l. Subsequent trainings and re-trainings should be conducted for identified
groups/personnel.
m. Handholding during pre-implementation, implementation, Go Live and Post
Go live should be done by the GISSI.
n. Training calendar should be published to stakeholders and training sessions
should be organized either on site or over the web as per the requirement
of CSPDCL.
o. Knowledge sharing strategy should be adopted.
p. Training staff would be deployed at CSPDCL offices during the course of
the project as per requirement of CSPDCL.
q. The GISSI shall provide the necessary access of OEM training platforms
and data repository to CSPDCL.
r. Training shall be planned in stages as required - before the implementation,
during the implementation and post implementation depending on the
frequency as finalized by
CSPDCL.
s. CSPDCL will consider competence development and capacity development
within Training. Product OEM will facilitate CSPDCL end users for the
customized code developed and deployed by the GISSI.
t. The GISSI shall carry out the capacity building of core team including
functional and technical employees with an intent to create a team of

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experts capable to independently handle the application operations &

maintenance task and issues, if any.
u. The GISSI shall carry out the training of CSPDCL team on reports
development, configuration of application setups and other skill sets as
required to create a team of experts capable to independently handle the
maintenance & support requirement by CSPDCL.
v. The GISSI shall carry out the hands-on training of core team members &
end users on GIS System and Other associated applications including
training on system configuration, database administration, backup &
restoration, development, and maintenance task etc.
w. The GISSI shall formulate user manuals of GIS System and Other
associated applications by considering the specific configuration of
implemented solution.

1. Scope of training for GIS System End users

a. The GISSI along with OEM should propose comprehensive end user training
plan for adoption of the applications developed/proposed to CSPDCL.

b. The plan should incorporate a consistent, enterprise-wide user adoption

strategy focusing on the following five key areas:
 Business Alignment
 Communication
 User Training
 Performance and Management
 Reinforcement
c. As content may vary across key business units, the degree to which the
actual process, tools, and rollout strategy are consistent will provide added
economies of scale, as well as levels of skill standardization. In summary,
the end goal is striving to achieve 100% user adoption of the GIS System
application through behavioural and technical competencies.

2. Training Needs Analysis

Conduct a Training Needs Analysis to determine the training and

development needs for all the job roles that will be affected by the GIS
System technology initiative at CSPDCL. The OEM and the GISSI
consultants will collect the appropriate data on user groups, functional and
process requirements per user group, required skills and knowledge,
existing training culture and training resources through workshops and
interviews with CSPDCL business owners and key business users. This will
result in a Training and Development Plan including:
a. The training requirements per user group.
Recommendations on the most appropriate training delivery methods and
channels.
Identification of the criteria for training success along with any challenges
and risks.
b. Plan and responsibilities for the development of the training materials,

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such as instructor guides, participant guides, media-based training, and

quick-reference guides.
Knowledge sharing strategy to enable to perform future customizations
internally.

3. Content Development
Development of customized, modular training materials based upon user
roles and business process, and customized application. The OEM
consultants along with GISSI will work together with CSPDCL Core team
members and Project team to enable transfer of knowledge. The following
materials will be developed:
a. Paper-based classroom participant guides for each identified user group.
These guides include hands-on exercises and are based upon ‗Day in the
Life‘ scenarios.
b. Paper-based classroom instructor guides including instructor notes with
additional background information and points to be highlight during the
training.
c. Media-based training simulations for pre-class preparation, in-class
practicing and knowledge and skills validation.
d. The GISSI can also be required to provide context sensitive on-line help,
which includes all materials provided in the hard copy manuals. Where
possible, users should be able to add their own on-line help documentation.
e. Usage of GIS System must be documented in video form and made
available/distributed to all users of GIS System. All training manuals will be
uploaded to GIS System software, also as FAQs etc. for ready reference.

4. Train-the-Trainer Program

Development and delivery of a Train-the-Trainer program to prepare

Organization for the delivery of the training program. This program will
include:
a. Training the CSPDCL Core Team members on the customized version of the
GIS System application ‘s as it would be trained to an end-user, allowing
the training team to model the approach.
b. Opportunity for knowledge sharing in the areas of leading practice,
concepts, new business processes and knowledge to the CSPDCL Core Team
members.
c. Sharing of leading practices on creating an effective classroom and an
appropriate learning environment.
d. Sharing of leading practices on classroom communication to enable the
CSPDCL Core Team members to encourage student involvement and
student interaction.
e. The program includes instruction on non-verbal behaviour, listening skills,
questioning techniques, how to manage difficult behaviours, interpreting
body language, and general presentation tips.
f. Administrative level training, development/configuration level training

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session should be conducted for a minimum of 80 hrs each for train the
trainer method.

5. End user Training responsibilities to include the following

Task Deliverables
Role Training needs analysis matrix, identifying and defining the
Analysis end-users of
all locations affected by the implementation of new
technology and associated processes
Curriculum Finalized-course designs, including:
Design  List of business processes and system tasks
 Outline of role-based training courses
 Plan for incorporating business process and policy
information.
Education A project plan detailing:
 Timeline for entire project
Project Plan  Ownership and responsibilities for training material
development and delivery
 Work efforts and resource requirements from the
<<DISCOM>>

a. Onsite training and support

Task Deliverables
Content  Hands-on training to enable participants to create
Developmen course outlines, record topics, edit topics and
t Tool publish & deploy content
training

b. End user content development

Task Deliverables

Content  End User training content in the form of

Development simulations and Paper Based content and video
for the topics sessions
identified  Developing test material for topics identified

c. Train-The-Trainer Program
Task Deliverables
Content  Role-based training media courseware
Publishing  Role-based in CSPDCL instructor and participant
guides

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Train-the- Training the Core Team members on the customized

trainer version of the GIS System as it would be trained to end-
workshop users, allowing the training team to model the approach
to train End Users
 Opportunity for knowledge sharing in the area of
leading practice, concepts, new business processes
and knowledge to the
CSPDCL
 Each workshop will have at least 30 people. The
workshop will be conducted in batches. The GISSI
will award a certificate of completion, after
completion of each training workshop.
 All the training material in soft and hard format will
be handed over to the utility and will be treated as
utility property.

6. Training for Higher Management of CSPDCL

a. GIS Sensitization workshop: Sensitization workshop will be provided to

members of higher management of CSPDCL. The training would provide
high level understanding of the GIS system and its functionalities. The
session will also highlight the unique requirement of the proposed GIS
system.

b. GIS Management Dashboard Training: This entails training provided to

Senior Management of CSPDCL to be able to access and extract reports and
other relevant analytical data for quick decision making.

c. Locations of training: The training shall be provided at the location(s) at

Corporate Office and Site office locations of CSPDCL. The space and
furniture at these locations would be provided by the CSPDCL.

d. The training center facility with seating capacity shall be provided by the
CSPDCL. The GISSI shall arrange the necessary equipment ‘s and
peripherals to carry out the training of end users.

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15. Payment Terms

The payments shall be strictly made based on acceptance and quality of
deliverables, performance and timelines of services delivered by the System
Integrator, Consortium Partner and Other Third-party agencies. (As
applicable)

The System Integrator (GISSI) should produce a completion/ installation

certificate indicating

―Ready-for-use status (i.e., delivery, installation, commissioning,

andsuccessful operation of system) for respective deliverable/services for
GIS system, duly signed as accepted by the CSPDCL

GIS System Implementation Phase Cost

Mobilization Advance

Sl.
Activity Payment Terms Payment Milestones
No.

a) Submission of BG of 105% of the

equivalent value.
b) Signing of Contract agreement.
5% of the Total
c) After successful completion of Project
Mobilization Project Implementation
Initiation Phase (as defined in Section 6
1 Advance Cost (excluding Taxes),
Sub-Section 12, point 6).
against a BG of 105%
d) Approval by CSPDCL as project
of the equivalent value.
mobilization advance.
e) Deployment of resources in CSPDCL (as
defined in Section 6 Sub-Section 12).

Note: Following modality shall be adopted, in case the GISSI opts (accepts) for
taking the mobilization advance: -
a) If requested by the GISSI, CSPDCL may at its option, grant interest
mobilization advance of 5% of total project cost, excluding GST. This
mobilization advance shall be against BG of 105% of equivalent value.

b) Interest shall be charged on monthly basis on outstanding advance at the

rate applicable on loan sanctioned to CSPDCL for implementation of scheme
for proposed work plus 1% margin. Presently REC/PFC charge interest at
around 10.75% to 11.25% per annum for project loan to CSPDCL.

c) Advance payment (Principal value) shall be adjusted from the running bill of
contract proportionally to the extent of 10% of the bill amount excluding GST.
Apart from this, interest accrued upto the date of adjustment shall also be
recovered from the running bill. However, GISSI may opt for higher deduction

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from running bills towards adjustment of mobilization advance.

d) Bank Guarantee shall initially be valid till completion period and may be
extended time-to-time, as per requirement. Bank Guarantee shall be released
on recovery of entire amount of advance payment granted plus interest
thereon.IS System Software (License Component) (GIS System
Implementation Phase Cost – Part A)

Sl.
Activity Payment Terms Payment Milestones
No.
85% of the cost of
a) Supply of requisite Software Licenses to
Software Licenses;
CSPDCL.
along with (+) GST on
b) Acceptance of receipt accorded by
100% value of cost of
Supply of CSPDCL, in form of e-mail or letter or
software;
Licenses certificate.
less (-) 5% value of cost
1 c) Staggered delivery based number & type
of software adjusted
of Software licenses requirement proposed
towards Mobilization
by GISSI and acceptance by CSPDCL.
Advance (if applicable)
15% of the cost of
a) On successful UAT completion (no
UAT Software Licenses without
2 fail cases allowed) and sign off by CSPDCL
Completion GST
on prorated basis

GIS System Hardware

(GIS System Implementation Phase Cost – Part B)
Sl. No. Activity Payment Terms Payment Milestones
40% of cost of
1 hardware; along a) Supply of requisite hardware to CSPDCL.
with (+) GST on b) Acceptance of receipt accorded by
100% value of cost CSPDCL, in form of e-mail or letter or
of hardware; certificate.
Supply of c) Staggered delivery, based on the quantity
less (-) 5% value
Hardware / type of Hardware as required for
of cost of hardware
implementation (to be proposed by GISSI
adjusted towards
and its acceptance by CSPDCL).
Mobilization
Advance (if
applicable)

a) On installation & commissioning of the

requisite hardware at locations prescribed by
2 Installation 40% of cost of
CSPDCL
and hardware without
Commissionin GST
b) Acceptance of installation accorded by
g of Hardware
CSPDCL, in form of email or letter or
certificate, on prorated basis.

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20% of cost of a) On successful UAT completion (no fail

3
hardware without cases allowed) and sign off by CSPDCL,
UAT Completion GST on prorated basis.

GIS System Implementation Services (SIS)

(System Implementation Phase Cost)

Sl. No. Activity Payment Terms Payment Milestones

20% of the cost of a) Business Blueprint approval by CSPDCL as

Business Blue
system defined in Section 6 Sub-Section 12, on
1.
Printing Implementation consolidated basis.
charges; along with
(+) GST on 100% b) OEM audit approval in form of report as
value of cost of defined in Section 6
System
Implementation
charges; less (-)
5% value of cost
of System
Implementation
charges adjusted
towards
Mobilization
Advance (if
applicable)

Sl. No. Activity Payment Terms Payment Milestones

2. Customization 30% of the cost of
and UAT system a) Successful UAT completion (no fail cases
Implementation allowed) and sign off by CSPDCL.
charges, without
GST

30% of the cost of

3. Data Migration system a) On submission of ‘System Acceptance
and Go-Live Implementation Certificate’ issued by CSPDCL as defined in
charges, without the Sub-Section 12.4.3 of Section 6
GST

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a) Complete and successful rollout of the

system at all locations and
10% of the total deployment of the all the requisite
4. Rollout cost of software along with licenses and
implementati hardware as defined in the Sub-Section
on phase 13.5 of Section 6

b) Testing and acceptance of the GIS System

by CSPDCL as defined in the Sub-Section
13.4 of Section 6.
Balance 10% of a. After completion of OEM Audit
5. Stabilization & the total cost of b. Submission of Stabilization Period Report
Go-live of 3 system c. Submission of Go-Live Acceptance
months Implementation Certificate as defined in the Sub-Section
Services, without 13.7 of Section 6
GST

GIS System Operation & Maintenance Phase Cost (After Successful Go-
Live of GIS System)

Sl. No. Activity Payment Terms Payment Milestones

Facility Quarterly  Receipt of invoices from the GISSI
1. Managemen payments at the  After submission of SLA report by GISSI
t Services end of each and acceptance by CSPDCL
(FMS) quarter
Annual
Maintenance Annual payments
2. Contract at the start of Receipt of confirmation of renewal and
(AMC)/Annual each year invoices from the GISSI.
Technical
Support (ATS)

Note: The payment shall be made in the following manner:

 The agency shall submit all the Key deliverables and services to CSPDCL as per the
contract agreement.
 The completion of work and services shall be verified by CSPDCL designated technical
committees
 Payment shall be made after due verification and acceptance of completed work and
services and issue of completion certificate from the CSPDCL.

16. Appendix A - Service Level Agreement

Service Level Agreement (SLA) shall be monitored as per the SLA Matrix
(15.x). It is expected that system shall meet the minimum threshold of
service defined against each level. Any degradation below this minimum
threshold will attract penalties as per bands of service level met. The idea is

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that it triggers a proper review of any defect / failure / performance that

had been agreed upon for the project, and to find resolutions in keeping with
the highest standards of service excellence.

16.1 Service Level Agreements Monitoring

a) The CSPDCL will carry out the quarterly monitoring and performance
review of System Integrator against the monthly formulated reports for
SLA. A designated third party or personnel from CSPDCL will review the
performance of System Integrator against the SLA.
b) The SLA reports shall be formulated based on the automated system
generated reports.
c) The GIS –SI System Integrator shall submit the monthly SLA report to
designated Nodal officer as per agreed frequency and timeline.
d) For requirement of SLA audit, the CSPDCL may perform a visit either by
internal department or by an external contractor at respective DC/DR
locations.
e) The review / audit report will form a basis of any action relating to imposing
penalty on or breach of contract of the System Integrator (GIS-SI).

16.2 Availability Management

f) Availability of IT system - High Availability is a key requirement of CSPDCL
as the application will enable CSPDCL officials to deliver the key activities
related to various activities. The expected availability of the system should
be at minimum 99.90%. The project must also be able to rebound or recover
from any planned or unplanned system downtime, ensuring a minimal
impact on the operations. The selected System Integrator should provide a
single point of contact on a 24*7 basis.

Availability is defined as (%) = (Operation Hours –

Downtime) * 100 %
(Operation Hours)

g) Availability will be measured on quarterly basis. Planned downtime will

not be classified as unavailability. Planned downtime where both main as
well redundant systems are not available for providing service will be limited
to maximum of 48
Hours in a quarter. The selected bidder should endeavour to take such
downtimes
h) only during weekends or holidays preferably after End of Day (EoD).
However, duration of the maximum allowable planned downtime time will
be reviewed on yearly basis.
i) The failure of application on account of non-availability of infrastructure
provided by
CSPDCL shall not be considered while calculating SLA for that quarter.

j) In case of any breach in the SLA a penalty amounting to maximum of 10%

of the Quarterly O&M charges shall be levied on the selected bidder.

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k) The downtime for scheduled maintenance (patch application, upgrades

– OS, Database, etc.) would need to be mutually agreed between CSPDCL
and the System Integrator. To reduce this time, various maintenance
activities can be clubbed together with proper planning.

l) "Total Hours" means the total hours over the measurement period i.e., one
month
(24 * number of days in the month).

16.3 SLA Change Control

15.3.1 It is acknowledged that SLA may change as CSPDCL’s business needs
evolve over the course of the contract period. As such, this document also
defines the following management procedures:
a) A process for negotiating changes to the SLA.
b) An issue management process for documenting and resolving particularly
difficult issues.
c) CSPDCL and selected bidder management escalation process to be used
in the event that an issue is not being resolved in a timely manner.

15.3.2 Any changes to the levels of service provided during the term of this
agreement will be requested, documented, and negotiated in good faith
by both parties. Either party can request a change. Changes will be
documented as an addendum to SLA and consequently the contract.

15.3.3 SLA Change Process

a) Both the parties may amend this SLA by mutual agreement in accordance.
b) Changes can be proposed by either party.
c) Normally the forum for negotiating SLA changes will be CSPDCL’s monthly
review meetings.

15.3.4 Version Control - All negotiated SLA changes will require changing the
version control number. As appropriate, minor changes may be
accumulated for periodic release (e.g., every quarter) or for release when
a critical threshold of change has occurred.

Service Level Agreements and Targets

15.4.1 The service levels agreements shall be agreed by the System Integrator
(GISSI) as a key performance indicator for this engagement. These key
indicators shall be used while monitoring and measuring performance of
System Integrator (GISSI). The Heads / Service Level Indicators have
been categorized under:
1. Project Management
2. Availability Management
3. Incident Management
4. Facilities Management

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5. Audit & Compliances

6. Resource (FMS) Management

15.4.2 The description of the indicative Service Level Agreement (SLA) has been
presented subsequently below in “15.5 SLA Matrix”. Detailed Service
Level Agreement will be made with the successful bidder (GISSI) at the
time of signing the contract.

Table 1: Service Level Chart

Head Service Parameter Service Level Validation Penalty

1 1.1 Review Quarterly Review 100% Minutes of 2% of
Project Meeting Meeting and Submission Meetings with monthly
Manage Submission of Monthly of Monthly Program Manager FMS charges
ment Reports Reports Portal / OEM for every
default
Back-to-back OEM 100%
OEM Support for all support Certificate or any Charges as
Warranty Hardware, Software & available relevant per Actuals
Support Subscription Documentary (100%)
Evidence
conforming the
Support
2.Availi uptime / All Security >=99.90%
bility Availability of Applications, Appliances 1.
manage any supplied and Service covered >=99.90%
ment application / under this RFP, No penalty
software operational 24*7*365 ii
>=98.00%
& <99.90%
Uptime System
1% of
Generated
Quarterly
Report/ downtime
FMS charges
reporting for per
iii
product supplied
>=95.00%
& <98.00%
2% of
Quarterly
FMS charges
charges

Backup / restore (a) The GISSI should 100% uptime Report 1% of

management take backup as per the Quartelry
backup schedule FMS charges
defined by CSPDCL
(b) DC – DR data 100% Report
replication
(c) CSPDCL would 100% Report
periodically ask (once a
quarter on a random
day) System Integrator
to restore the any
backup data (including
NA, etc)

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3 Absence of FMS attendance Resources

95% Annual FM Resource
Resourc (existing) FM (When exiting FM absent
e Resources Resource is absent / attendance / Attendance beyond
Manage proceeds on long- availability Measured on
permissible
ment leave) (i.e. 18 days Quarterly basis
limits -
absence
Double
annually
permissible, cost of
including Public the
days; but shall resource
be excluding proposed by
weekly- off) the bidder
per day on
pro rata
basis.
Unavailabi FMS attendance There should For the
lity (When FM Resource is not be any gap FMS Attendance no. of
/ Not deputing not deputed or there is in Record days when
the FM Resource gap between outgoing & no
timely
incoming Resources) resource
deputing the
FM Resource has been
deployed -
Double cost
of the
resource
proposed
by the
bidder per
day on pro
rata basis
Early Exit Any replacement FMS A penalty of
(during first (Except in case Attendance Rs. 50,000
would not be allowed
year) of FMS of untoward Record for each exit
resources during the first year of incident of death incidence
SOC operations and or medical
maintenance except unfitness).
Level-1
FMS
Knowledg Minimum 2 months’ 30 days of FMS A penalty of
e notice period needs to overlap period Attendance Rs. 50,000
Transfer (KT) by be mandated any FMS for KT Record for each such
the outgoing to Resource before (Ex. – If incidence.
the incoming FM exiting. resource
Resource resigned
There should be a on 1st Jan’
minimum overlap of then new
30 days between the resource
outgoing and the should be
available
incoming resource. For by 1st of
a smooth transition, a Feb’)
document duly
signed by both the
resources needs to be
submitted CSPDCL as

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proof of providing KT

Please Note:
a. Although SLA penalties shall be calculated as per above table (SLA Matrix),
however total penalty to be deducted is to be capped at 10 % of the billable
amount / charges.
b. Applicable for Clause 6.1 & 6.2 - GISSI shall be allowed to provide an alternate
Resource with equivalent or higher skills and experience / with approval from
CSPDCL – under such circumstances, No Penalty shall be levied. However,
deputing an Alternate Resource cannot be managed by existing resource and
needs to be replaced by pre-identified skilled resource)
Uptime Calculation for the month:
{[(Actual Uptime + Scheduled Downtime) / Total No. of Hours in a
Month] x 100}

"Actual Uptime" means, of the Total Hours, the aggregate number of hours in any
month during which each equipment, is actually available for use.

"Scheduled Downtime" means the aggregate number of hours in any month

during which each equipment, is down during total Hours, due to preventive
maintenance, scheduled maintenance, infrastructure problems or any other
situation which is not attributable to Supplier’s (or Service provider's) failure to
exercise due care in performing Supplier’s responsibilities.

The Purchaser would provide a maximum of 04 hours of planned downtime for

the preventive maintenance (as part of scheduled downtime) per month per
equipment/service.

The downtime for scheduled maintenance (patch application, upgrades – OS,

Database, etc.) would need to be mutually agreed between Utility and the Bidder.
To reduce this time, various maintenance activities can be clubbed together with
proper planning.
"Total Hours" means the total hours over the measurement period i.e. one month
(24 * number of days in the month).

Downtime Calculation:
The recording of downtime shall commence at the time of registering the call with
Supplier or Service Provider for any downtime situation for the equipment.
Downtime shall end when the problem is rectified and the application/ service is available
to the user.
Down time will not be considered for following:
1. Pre-scheduled preventive maintenance and health checks (Scheduled Downtime).
Failover time (30 minutes) in case of cluster environment. Beyond which the
service would be considered to be not available and appropriate penalty shall be
imposed on the Supplier.
2. Bug in any application which causes the non-availability of the service.

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If the utility elects to continue the operation of the machine / equipment, when a part of
the machine is giving problem and leading to downtime, the commencement of downtime
shall be deferred until the utility releases the machine / equipment to the Bidder for
remedial action.

Severity definition chart is tabulated below for reference.

Table 2: Severity Definition Chart
Maximum
Support
Criteria Resolution Response
Category
Time
The system is unable to be
used for normal business
Critical 90 Minutes 15 Minutes
activities. There is certainty of
financial loss to PURCHASER.
There is a problem with part of
the system, which impacts on
Purchaser’s decision making.
Urgent 4 Hours 1 Hour
No viable workaround is
available. There is a likelihood
of financial loss.
The efficiency of users is being
High impacted, but has a viable 6 hours 2 Hours
workaround.
A low impact problem that
Medium affects the efficiency of users 12 Hours 8 Hours
but has a simple workaround.
A fault, which has no particular
Low impact on processing of normal One Week 8 Hours
business activities.

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17. Appendix B - Geographical & Administrative Information

MAP of Chhattisgarh

General Description Detail

Name of town with HQ Raipur
Name of town with Data Centre Raipur
Name of Town with Disaster Recovery Centre Bilaspur
Name of town with Customer Care Centre Raipur

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18. Appendix C - Review of Current GIS Systems

.1. Existing solutions-

S Type of
No. Application Name of application Version
1 GIS GE smallworld Elelctric office Desktop/Eo-web 5.2.2
2 GIS-DB Version Management Database system 5.2.2
Network
3 Analysis MiDAP 8
Network
4 Analysis -DB Postgres SQL 9.6
Load
5 Balancer Docker – containers (Kubernetes)

To get better performance of Electric Office –Web application, it has been

configured on load balancing technique of Docker-containers (kubernetes) which
have micro services for each defined job.
Please Note:

1. Existing GIS application has been configured with load balancer technology
of Docker-containers (k8s) with single master and 3 worker nodes (1M-3W)
in Production environment in DC; and DR having 1 master node and 1
worker node(1M-1W).
2. Existing GIS web application is also accessible via- public internet with DMZ
server configuration and reverse proxy through.

Towns mapped in GIS: 22 RAPDRP town/zones & 160 IPDs towns total mapped
town is 182 nos.

What data mapped in GIS: Mapped major Electrical objects across 182 no’s
town is – 33/11kv Substation, Power transformer, HT Line/ HT Cable (Feeders),
LT line /LT Cable (Feeders), poles, Distribution Transformer (DT), RMU, Boundary
meter, feeder meter, service line, cut point, consumers etc.
Mapped Land objects is – Road, Road centre lines, land marks, buildings,
waterbodies, land use etc.
Integrated Existing SAP Module: SAP-NSU, ISU-Billing, SAP-Energy Audit,
SAP-Assets Management/Plant Maintenance etc.

Integrated with Non- SAP Module: SCADA-DMS, Network Analysis tool

(MiDAP 8.0), In-House consumer mobile app More-Bijli app through Web-service.

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The existing Business Process of mapping objects: -

a) Data capturing/survey:
New changes at field will have to be surveyed by field user with proper SLD
and send it to GIS center Raipur for updation in GIS.

In case of delta changes in RAPDRP & IPDS town, users will have to create
network proposals based on type of changes at field and draw proposed
changes in GIS web application itself.

Consumer proposal updated in GIS web application on daily basis. User can
get their zone proposal and map new consumer with pole number in GIS.

GIS web application training for consumer mapping & network changes has
already been conducted to field official.

b) Update in GIS: GIS center team at Raipur duly verify the provided field data
and digitize the same and post to final database after QA/QC.

c) The Integration with SAP : GIS is tightly integrated with SAP modules such
as-

1. NSC (new Service connection) module - GIS fetch all New consumer
proposal from SAP-NSC.

2. SAP-ISU/Billing- GIS fetch consumer payment details, consumer

arrears, consumer status active/disconnected etc.

3. SAP-Plant Maintenance - FL Creation: GIS sends New 33/11kv

Substation, HT feeder, Distribution Transformer, boundary meter data
along with Functional Location code to SAP for creation of functional
location code in SAP.
Transformer Install/Dismantle( Assets Mapping) : Transformer is
installed/dismantle at DTC Functional location locations with key elements as
Transformer ID value in GIS and this value is send to SAP to install/dismantle
equipment at designated DTC location in SAP as per information provided by
field user.

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( GISSI )
(IT/OT Works)
(Part-II : Project Requirements)

Functional locations, BP, Socket id of electrical object is same across all

integrated module. With FL, SAP-PM is integrated with SAP-EA and SAP-
Consumer Relationship Manager to get connected consumer of outage
feeder/DTC and propagate outage information to consumers.

1. SAP-Energy Audit- BP creation: Once new substation, Feeder, DTC,

boundary meter updated in GIS these updated data sent to SAP-EA for
creation of BP number and socket id and return the same to GIS.

Tagging: Tagging means maintaining parent-child relationship in-between

electrically connected objects such as SUB-FDR, FDR-DTC, DTC-Consumer, so
that feeder wise auditing of losses can be done.

1. GIS Based Network analysis: Network analysis is embedded in GIS

web application which provided various calculation such as Load flow
analysis & network forecasting tool with Indian standard libraries of
specification & parameters. This tool uses GIS data of electrically
connected objects to determine connected load of a feeder or DT.

NA is further integrated with MDAS for fetching load profile value kwh, kvar
etc.of feeder based on meter value and calculate tech loss against stored NA
test cases of feeder or DT. SAP-EA request NA with socket id of feeder for
providing tech loss.

d) The integration with Non-SAP Modules-

1. SCADA-DMS: Data extraction tool has been integrated with GIS

application and this extracted data works as an input for SCADA-DMS
to further sync DMS application with update electrical network as in GIS.

2. Mor-Bijli App: Mor-Bijli app and GIS has been integrated through web
services to exchange data i.e. Mor-Bijli app send request with lat /long
to GIS as input and as exchange GIS provide zone code to Mor-Bijli App.

Conclusion: With GIS CSPDCL has a robust framework for digitization of

assets & consumer, collection of utility specific assets data and consumer data
with tightly integrated mechanism with SAP module, SCADA-DMS, Popular
Mobile app Mor-Bijli app which helps to increases in operational
efficiency and better data management.

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RFx-8100030903 and Support for Geographic Information System. Tr-343
 RFP for Selection of GIS System Integrator
Under RDSS
( GISSI )
(IT/OT Works)
(Part-II : Project Requirements)

End of Part-II

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