Move 2500
Move 2500
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1. Navigation buttons
2. Main menu
3. Cancel button (red)
4. Delete/Paper load button (yellow)
5. Enter button (green)
6. Decimal point button
Device ON/OFF
Move 2500
ON: long press of the green button
OFF: long press of the yellow and decimal point buttons simultane-
ously
Desk 3200
ON: plug the device into an AC power socket
OFF: long press of the red button
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General device operations
PURCHASE
The device display then shows the following purchase amount entry
screen:
Enter the amount and confirm using the green button. The display
shows the following message and the device prompts the user to
read the card.
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The card details can be read as follows:
Magnetic strip – slide the card through the slot on the right;
Contactless – place the card near the contactless mark at the top
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Depending on the transaction, the device may prompt the user to
enter a PIN (Personal Identification Number). The display will show
the appropriate message in this case. Enter the PIN and confirm
using the green button.
The device now has all the required information for the respective
transaction and card type. It will connect to the service bank and
proceed with the transaction processing. The display will show the
communication status. If the PURCHASE is approved, the device will
print a receipt with the respective transaction details.
Caution!
If the device prints a POS receipt requiring a CARD HOLDER SIGNATURE, the
signature must be placed and verified with the holder’s signature on the
back of the card.
All messages displayed on the device must also be followed, because, in
some cases, it may be possible to verify the signature using the device itself.
Otherwise, the device may decline to process the respective transaction.
Caution!
The transaction is approved only when the respective receipt is printed. If no receipt
is printed, even when the device is out of paper, or the printed receipt shows a
declined transaction message, the transaction is considered declined.
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If the transaction is not approved by the card issuer, the operation
will be terminated with the appropriate message.
REVERSAL
From the main menu, select the “FINANCIAL OPER.” menu and the
“Reversal” submenu.
The password for this operation type is 1111. Enter the password
and press the green button to confirm. The device displays the
following message prompting the user to read the card.
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The card must be read using one of the methods described above:
- Magnetic strip
- IC
- Contactless
When the card is successfully read, the device prompts the user to
enter the receipt number to reverse:
The device displays the reversal amount and asks for a confirmation
using the green button.
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Upon successful transaction reversal, the device will always print a
receipt with information on the reversed transaction.
PREAUTHORIZATION
A PREAUTHORIZATION is an operation where the merchant reserves
(locks) an amount on the card for an upcoming transaction to be
completed within a predefined time set by the bank. If the transaction
is completed successfully, the device issues an authorization code
to be used later for the SALE COMPLETION operation.
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Process steps:
From the “FINANCIAL OPER.” menu, select “PREAUTHORIZATION”.
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SALE COMPLETION
The SALE COMPLETION operation is only used following a previous
PREAUTHORIZATION operation. It is similar to a PURCHASE
transaction with the only difference being that the device will prompt
the operator to enter the authorization code previously issued during
the PREAUTHORIZATION step and printed on the PREAUTHORIZATION
receipt. This service is available upon additional merchant approval
by the bank.
Process steps:
From the “FINANCIAL OPER.” menu, select “SALE COMPLETION”.
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Sample receipt with the required codes:
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MANUAL PURCHASE
MANUAL PURCHASE is an operation where the merchant enters
the purchase details manually. This service requires an additional
agreement between the merchant and the bank, as well as some
additional settings.
Process steps:
From the “FINANCIAL OPER.” menu, select “MANUAL PURCHASE”.
The following screens will prompt the user to enter the card details:
card number, expiration date, transaction amount and CVV code:
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If the transaction is processed successfully, the device prints the
receipt.
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MANUAL REVERSAL
MANUAL REVERSAL is an operation where the merchant enters the
purchase amount reversal details manually. This service requires an
additional agreement between the merchant and the bank, as well
as some additional settings.
Process steps:
From the “FINANCIAL OPER.” menu, select “MANUAL REVERSAL”.
The password is 1111. Enter the password and press the green
button to confirm.
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The following screens will prompt the user to enter the card details:
card number, expiration date:
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Sample receipt with the number indicated:
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HANDSHAKE
The HANDSHAKE operation is used to check the device connectivity.
Process steps:
From the “FINANCIAL OPER.” menu, select “HANDSHAKE”.
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Device reports
CLOSE BATCH
This function allows to print out the transaction numbers and totals
broken down by transaction type for the current reporting period.
If no transactions have been entered on the device since the last
close, there will be no printout.
Process steps:
From the “FINANCIAL OPER.” menu, select “CLOSE BATCH”.
CLOSE DAY
This operation is run automatically each evening at 23:30, if there
were any transactions entered during the day. After printing the
report, the device will connect to the service bank to close the
books for the device for the current day. The device operator needs
to preserve all reports. If any issues arise, these reports will allow to
correctly process the current day transactions.
Process steps:
From the “FINANCIAL OPER.” menu, select “CLOSE DAY”.
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After this option is selected, the device will prompt the user to
enter an additional password: 1234. Enter the password and confirm
using the green button.
Desk 3200
Open the flap as shown on Figure 1.
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Figure 1
Place the paper roll into the opening in the direction of the arrow
on Figure 2.
Figure 2
Pull some of the paper out and close the flap as shown on Figure
3, until it clicks.
Figure 3
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Move 2500
Open the flap as shown on Figure 1.
Figure 1
Place the paper roll into the opening in the direction of the arrow
on Figure 2.
Figure 2
Pull some of the paper out and close the flap as shown on Figure
3, until it clicks.
Figure 3
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FREQUENTLY ASKED QUESTIONS
PROBLEM REASON
Can I change the starting • The device closing time is set to reflect both the
time of the CLOSE DAY/CLOSE customer’s needs and the bank’s internal account-
BATCH process? ing processes.
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