Technical Bulletin PAGE: 1/2

Model: Gim-MF1a/b Date: 23-Feb-15 No.: RM172001

Subject: Service manual revision Prepared by: T.Suzuki

From: 3rd Tech. Support Sec. Service Support Dept..,
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Product Safety Other ( ) Tier 2

Important Information about the Debug Tool

 How to get the debug tool:

The debug tool is located on the GKM server ([TA] Troubleshooting Assistant: Support
Utilities).
Answer: ID 183038
FAQ: ID 183038

 How to use the debug tool:

The PDF manual for the debug tool is located on the GKM server ([TR] KIBO Controller
Model's Technical Reference) at the following URL:
KIBO_Controller Debug_Log collection_ Technical _Reference_v1.0.ppt

Answer: ID 191534
FAQ: ID 191534

 Service Manual revision:

The Service Manual for the KIBO controller based Gimlet was revised (see next page).
 Technical Bulletin PAGE: 2/2
Model: Gim-MF1a/b Date: 23-Feb-15 No.: RM172001
Service Manual revision
“gawk” was deleted from the list circled in red.
Note: This is because gawk is included in the dbgmon.exe file.
 Technical Bulletin PAGE: 1/1
Model: Gim-MF1 a/b Date: 23-Feb-15 No.: RM172002

Subject: Troubleshooting - No image printing of received fax Prepared by: T.Suzuki

From: 3rd Tech. Support Sec. Service Support Dept.
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Product Safety Other ( ) Tier 2

SYMPTOM
A fax is received but cannot be printed out under the following conditions.
 Non-ECM
 Dummy data is larger than 16k bytes
Note: The dummy data may be larger than 16k in the case of direct transmission, in
order to keep the receiver on-line.

CAUSE
Controller firmware bug

SOLUTION
Update the Controller firmware to Ver. 1.11.1 or later.
Cut in: This version will be applied to the production from March, 2015.
 Technical Bulletin PAGE: 1/1
Model: Gim-MF1a/b Date: 19-Mar-15 No.: RM172004

Subject: Important notes: Replacement of controller board Prepared by: T.Suzuki

From: 3rd Tech. Support Sec. Service Support Dept.
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Product Safety Other ( ) Tier 2

Service Manual Revision

An important note was added.

Replacement and Adjustment, Electrical Components, Controller board

Pg. 94

IMPORTANT:
Do the following to reconfigure ID2 when you replace the KIBO controller board.

 Configuring ID2
1. Access SP mode from the operation panel
2. Execute SP5-870-003 (Common KeyInfo Initialize)
3. Reboot the machine.

 Verifying configuration results

1. Access SP mode.
2. Check the configuration results inside the following SPs.
 SP5-811-002 (Machine serial: Display)
ID2 has been configured correctly if the display is in the following format:
■■■▲▲▲▲▲▲▲▲

 SP5-811-003 (Enter SP mode on Operation panel: ID2 Code Display)

ID2 has been configured correctly if the display is in the following format:
■■■□□□□□□▲▲▲▲▲▲▲▲

■■■: Product code (3 digits)

□□□□□□: Spaces (6)
▲▲▲▲▲▲▲▲: Serial number (8 digits)

Note: SP values set with the KIBO controller are not carried over when the controller
board is replaced.
 Technical Bulletin PAGE: 1/1
Model: Gim-MF1a/b Date: 26-May-15 No.: RM172005

Subject: SEAL:STAY:FRAME:REAR:B Prepared by: H.K.

From: 1st Tech Service Sect., MFP/P Tech Service Dept.
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Product Safety Other ( ) Tier 2

Old part New part Description Q’ty Int Page Index Note
number number
M1601047 SEAL:STAY:FRAME:REAR:B 0-2 52 *39
*: New index
Change/Reason: The part number was missing from the Parts Catalogue.

SEAL:STAY:FRAME:REA
R:B
 Technical Bulletin PAGE: 1/2
Model: Gim-MF1a/b Date: 27-May-15 No.: RM172006
Subject: LED Lever Decal Prepared by: H.K.
From: 1st Tech Service Sect., MFP/P Tech Service Dept.
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Product Safety Other ( ) Tier 2

Old part New part Description Q’ty Int Page Index Note
number number
M1601934 DECAL:OPERATE:LEVER:LED 0-1 26 *20
*: New Index
Change: An instructional decal for the LED lever was added.
Reason: To facilitate easier operation of the LED lever.

LED Lever Operate

Decal
 Technical Bulletin PAGE: 2/2
Model: Gim-MF1a/b Date: 27-May-15 No.: RM172006
SHINDO Production
MODEL NAME V/Hz DESTINATION CODE SERIAL NUMBER
Savin SP 3600SF 115/60 USA M172-17 T614HCxxxxx
Lanier SP 3600SF
Ricoh SP 3600SF
Gestetner SP 3600SF 220/50 Europe, Asia M172-27 T614HCxxxxx
Nashuatec SP 3600SF
Rex Rotary SP 3600SF
Lanier SP 3600SF
Ricoh SP 3600SF
Savin SP 3610SF 115/60 USA M173-17 T624HCxxxxx
Lanier SP 3610SF
Ricoh SP 3610SF
Gestetner SP 3610SF 220/50 Europe, Asia M173-27 T624HCxxxxx
Nashuatec SP 3610SF
Rex Rotary SP 3610SF
Lanier SP 3610SF
Ricoh SP 3610SF
Ricoh SP 3610SF 220/50 China M173-21 T624HCxxxxx
 Technical Bulletin PAGE: 1/2
Model: Gim-MF1 a/b Date: 29-May-15 No.: RM172007

Subject: Dirty reverse side of printing sheets Prepared by: J.Kitagawa

From: 1st Tech Service Sect., MFP/P Tech Service Dept.
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Product Safety Other ( ) Tier 2

Change: The shapes and/or material of the following parts were changed.
1. The maximum height of the guide rib of the exit guide stay was shortened.
2. The material and shape of the electrode plate cover was changed.
3. The shape of the transfer stay was changed as shown in the illustration.

Reason: To further minimize staining on the printing paper.

Note: The reverse side of the printing sheets may get dirty when the sheets pass through the
area indicated in the illustration.

Important: These three parts need to be installed together as a set.

Incorrect Correct part Description Q’ty Int Page Index Note

part number number
M1603861 M1603865 COVER:ELECTRODE 1-1 X/X X/O
PLATE:SEPARATION:2 36 13 as a
set
M1603851 M1603866 GUIDE:EXIT:STAY:TRANSFER:2 1-1 X/X 36 3
M1603850 M1603870 STAY:TRANSFER 1-1 X/X 36 2

Old New
 Technical Bulletin PAGE: 2/2
Model: Gim-MF1 a/b Date: 29-May-15 No.: RM172007

Mass production
MODEL NAME DESTINATION CODE SERIAL NUMBER Date produced
NA M172-17 T615H200001 - 2015.02.03
SP 3600SF
EU/AA M172-27 T614HC00001 - 2014.12.09
NA M173-17 T625H100001 - 2015.01.23
SP 3610SF CHN M173-21 T624HC00001 - 2014.12.08
EU/AA M173-27 T624HC00091 - 2014.12.08
 Technical Bulletin PAGE: 1/1
Model: Gim-MF1 a/b Date: 25-Jun-15 No.: RM172008

Subject: PCU:EXP:ASS'Y Prepared by: H.K.

From: 1st Tech Service Sect., MFP/P Tech Service Dept.
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Product Safety Other ( ) Tier 2

Old part New part Description Q’ty Int Page Index Note
number number
M1600141 PCU:EXP:ASS'Y 1-0 24 23

Change: The PCU: EXP:ASS’Y was deleted.

Reason: This is not registered as a spare part (only as a Supply item).
 Technical Bulletin PAGE: 1/1
Model: Gim-MF1 a/b Date: 25-Jun-15 No.: RM172009

Subject: Part catalog correction “Fusing Section 1” Prepared by: J.Kitagawa

From: 1st Tech Service Sect., MFP/P Tech Service Dept.
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Product Safety Other ( ) Tier 2

Change: Following parts have been added.

Incorrect Correct part Description Q’ty Page Index Note
part number number
- M1604138 GROUND PLATE:HOT ROLLER 1 38 32
- M1604139 RESISTOR:1GOHM 1 38 33
- M1604141 WASHER:DIA10.1:DIA6.0:0.6T 1 38 34
 Technical Bulletin PAGE: 1/1
Model: Gim-MF1 a/b Date: 26-Jun-15 No.: RM172010

Subject: Part catalog correction “Exterior” Prepared by: J.Kitagawa

From: 1st Tech Service Sect., MFP/P Tech Service Dept.
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Product Safety Other ( ) Tier 2

Change: The following part has been added.

Old part New part Description Q’ty Page Index Note
number number
For EU
- AA000267 DECAL:POWER SOURCE:EARTH:I-GRAY:ABS 1 2 20
Only
 Technical Bulletin PAGE: 1/1
Model: Gimlet-MF1a/b Date: 21-Jul-15 No.RM172011

Subject: Part catalog correction “Paper Feed 1” Prepared by: N.Yasuda

From: 1st Tech. Support Sec. Service Support Dept.
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Product Safety Other ( ) Tier 2

Change: The following part number was corrected.

Incorrect Correct part Description Q’ty Page Index Note
part number number
M1602620 M1712620 HOLDER:FRICTION PAD:ADHESION 1 20 13
 Technical Bulletin PAGE: 1/1
Model: GIM-MF1a/b Date: 23-Jul-15 No.:RM172012

Subject: Poor fusing caused by wrong lever position Prepared by: Y. Gaman
From: 3rd Tech Service Sect., MFP/P Tech Service Dept.
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Product Safety Other ( ) Tier 2

SYMPTOM
Toner is not properly fixed when printed on a recommended type of plain paper.

CAUSE
The lever is set to the low position for envelope printing.

SOLUTION
Raise the lever to the high position.

Note:
Lower this lever only when printing on envelopes.
After installing the device or replacing the fusing unit, make sure to raise the
lever.
 Technical Bulletin PAGE: 1/1
Reissued: 06-Feb-15
Model: MET-C1ab/ MET-C1cde/MET-C1yz/MET-C1yz_SOP/ Date: 13-Mar-14 No.: RD147059a
Z-C2/Z-C2_SOP/ CH-C1 Office/OR-C2/Cor-C1/Cor-C1_SOP/K-C4
/Gim-MF1a/Gim-MF1b/Gim-MF1d/Gim-P1c/Gim-P1d/BR-C1/
Leo-C1/Leo-P1
RTB Reissue
The items in bold italics have been corrected or added.
Subject: Firmware Release Note: SD card for Fonts Type D Prepared by: N. Yoshida
From: 1st Tech Service Sect., MFP/Printer Tech Service Dept.
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Product Safety Other (Firmware) Tier 2

Important Information about Normal/Smart Panel Firmware Updates

 When updating machine firmware, make sure NOT to install Smart Panel supported
firmware on a machine with a normal operation panel (and vice-versa). If you do, the
machine may not function as designed and product warranty may not apply.
 To avoid this, when updating the firmware, make sure that the numbers next to "NEW" and
"ROM" are the same on the operation panel.
 If you install the wrong firmware, repeat the update procedure and check the numbers
mentioned above.

This RTB has been issued to announce the firmware release information for the SD card for Fonts
Type D.

Version Program No. Effective Date Availability of RFU

0.00 M1095277 1st Mass production Available
Note: Definition of Availability of RFU via @Remote
“Available”: The firmware can be updated via RFU or SD card.
“Not available”: The firmware can only be updated via SD card.

Version Modified Points or Symptom Corrected

0.00 1st Mass production
 Technical Bulletin PAGE: 1/1
Model: Gim-MF1a/b Date:12-Jan-16 No.: RM172013

Subject: Parts Catalog Correction - New Guides in the Main Prepared by: Norito Yasuda
Frame
From: 1st Tech Service Sec. MFP/P Tech Service Dept.
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Product Safety Other ( ) Tier 2

The following parts were registered as service parts.

Old part New part Description Q’ty Page Index Note
number number
- M1601920 GUIDE:PCU:LEFT UPPER 1 42 41
- M1601921 GUIDE:PCU:RIGHT UPPER 1 42 42

Index No.41
P/N: M1601920
GUIDE:PCU:
LEFT UPPER

Index No.42
P/N: M1601921
GUIDE:PCU:
RIGHT UPPER
 Technical Bulletin PAGE: 1/1
Model: Gim-P1/M1 Date: 9-May-16 No.: RM158035

Subject: Troubleshooting: Paper Multi Feed Prepared by: K.Nakano

From: Group 2, 1st Field Quality Management Dept.
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Product Safety Other ( ) Tier 2 Tier 0.5

SYMPTOM
Multi-feeds occur under the following conditions:
- Paper is loaded in the tray before the tray is empty, or
- The paper used has relatively high surface friction characteristics

CAUSE
- Oil from the hands of the operator is absorbed by the paper when loaded. This creates
high friction between the bottom sheet of this stack and the top sheet of the stack
already in the tray. As a result, these sheets tend to stick together when fed.
- Paper whose surface friction characteristics are relatively high will tend to stick together
when fed.

SOLUTION
Install Spring #1 mentioned below. If this is not successful, install Spring #2.
Note:
- These springs work to increase the paper separation pressure.
- The pressure of the spring already installed is about 3.1N. When Spring #1 or #2 is
installed, paper non-feeds may occur or the sound of the pick-up roller picking the
paper may be audible.

Spring #1
P/N Description Pressure Color
M1589002 SEPARATION SPRING 4N GIMLET 4N Silver

Spring #2
P/N Description Pressure Color
M1589003 SEPARATION SPRING 5N GIMLET 5N Black
 Technical Bulletin PAGE: 1/1
Model: Gim-MF1a/b Date: 11-May-16 No.: RM172014

Subject: Parts catalog correction : Harness Prepared by: Y. Gaman

From: 2nd Tech Service Sect., MFP/P Tech Service Dept.
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Product Safety Other ( ) Tier 2

The following part was registered as a service part.

Old part New part Description Q’ty Int Page Index Note
number number
- M1725353 HARNESS:FFC:CTL-FAX 1 - 40 27
 Technical Bulletin PAGE: 1/1
Model: Gim-MF1a/b Date: 21-Oct-16 No.: RM172015

Subject: Manual Correction - SP Mode Prepared by: Y. Gaman

From: 2nd Tech Service Sect., MFP/P Tech Service Dept.
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Product Safety Other ( ) Tier 2

Service Manual Correction

Appendices > SP Mode Tables > Main SP Tables-5 > SP5-XXX (Mode)

The following note was added to SP 5-305-101.

5305 [Auto Off Set] DFU
Auto Off Limit Set
5-305-101 Set Disp C* [0 to 1/1/1/step]
DFU: Design or Factory Use.

Note
DO NOT change this setting.
 Technical Bulletin PAGE: 1/5

Reissued: 17-Mar-17
Model: Gim-MF1a/b Date: 9-Dec-16 No.: RM172016b
RTB Reissue
The items in bold italics were changed or added.
Subject: Field Modification Announcement for PCDU Line Prepared by: K. Nakano
(Feed dir.) due to abnormal substance from intake fan.
From: 3rd Tech Service Sect., MFP/P Tech Service Dept.
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Product Safety Other ( ) Tier 2 Tier 0.5

SYMPTOM
Black line or white line appears on prints in the feeding direction along with unwanted
toner on the charge cleaning roller at the line position.
 Technical Bulletin PAGE: 2/5

Reissued: 17-Mar-17
Model: Gim-MF1a/b Date: 9-Dec-16 No.: RM172016b
CAUSE
1. A foreign substance enters the machine via the intake fan.

2. Paper dust accumulates inside the paper path.

3. A foreign substance adheres to the paper loaded in the tray and on the bypass.

Paper dust or other foreign substance adheres to the drum, gets caught between
the drum and cleaning blade, and/or chips the surface of the blade.

At such a location, the cleaning blade cannot clean toner out from the PCDU, causing a
black line on prints. Gradually the unremoved toner transfers to the charge roller and
charge cleaning roller. When it comes to a certain level, the charge roller cannot charge
sufficiently, causing a white line on prints.
 Technical Bulletin PAGE: 3/5

Reissued: 17-Mar-17
Model: Gim-MF1a/b Date: 9-Dec-16 No.: RM172016b
SOLUTION
On the Production Line
A filter sheet is added to prevent the entry of abnormal substances coming from the intake
fan.

Old P/N New P/N Description Q’ty I/C

M1721227
- FILTER:DUST:MF1AB 1 -
(M1729900)*
* For field modification only

Cut-In Serial number

MF1a: M172-17/-27 : T616HA00001~
MF1b: M173-17/-21/-27 : T626HA00001~

In the Field

Old P/N New P/N Description Q’ty I/C

- M1589900 FILTER UNIT 1 -
Remove any paper dust or other foreign substance from the paper path, paper
loaded in the tray, and paper tray.
 Technical Bulletin PAGE: 4/5

Reissued: 17-Mar-17
Model: Gim-MF1a/b Date: 9-Dec-16 No.: RM172016b
INSTALLATION PROCEDURE

Step Detail Reference

1 Take off the Velcro.

2 Peel off the double-sided tape on the

Velcro (A) taken off in Step 1.

3 Attach (A) on the right above the inlet

in the right cover.
 Technical Bulletin PAGE: 5/5

Reissued: 17-Mar-17
Model: Gim-MF1a/b Date: 9-Dec-16 No.: RM172016b
4 Peel off the double-sided tape on the
other Velcro.

5 1. Set the top side of the Velcro.

2. Attach the double-sided tape on
the bottom side of the Velcro.

6 Check that the filter fully covers the

inlet.
 Technical Bulletin PAGE: 1/5
Model: Gim-MF1a/b Date: 9-Dec-16 No.: RM172017

Subject: Troubleshooting for PCDU Line (Feed dir.) due to Prepared by: K. Nakano
abnormal substance from intake fan.
From: 3rd Tech Service Sect., MFP/P Tech Service Dept.
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Product Safety Other ( ) Tier 2 Tier 0.5

SYMPTOM
Black line or white line appears on prints in the feeding direction along with toner on the
charge cleaning roller at the line position.
 Technical Bulletin PAGE: 2/5
Model: Gim-MF1a/b Date: 9-Dec-16 No.: RM172017
CAUSE
Abnormal substance comes inside from the intake fan, then it adheres on the drum. Then
the abnormal substance which adheres to the drum is caught and/or chips the cleaning
blade.

At such a location, the cleaning blade cannot clean toner out from the PCDU, causing
black lines on prints. Gradually this toner transfers to the charge roller and charge cleaning
roller. When it comes to a certain level, the charge roller cannot charge sufficiently,
causing white lines on prints.
 Technical Bulletin PAGE: 3/5
Model: Gim-MF1a/b Date: 9-Dec-16 No.: RM172017
SOLUTION
A filter sheet is added to prevent the entry of abnormal substances coming from intake fan.

Old P/N New P/N Description Q’ty I/C

- M1721227 FILTER:DUST:MF1AB 1 -

Cut-in serial numbers

MF1a: M172-17/-27 : T616HA00001~
MF1b: M173-17/-21/-27 : T626HA00001~
 Technical Bulletin PAGE: 4/5
Model: Gim-MF1a/b Date: 9-Dec-16 No.: RM172017
INSTALLATION PROCEDURE

Step Detail Reference

1 Pull the paper feed tray [A]
out completely to detach it.

2 Open the front cover [A]

3 Open the rear cover [A] -

4 Remove the four screws

circled in red in the
pictures.

5 Release the hooks (refer to

the picture for the location
of the hooks) and remove
the right cover.
 Technical Bulletin PAGE: 5/5
Model: Gim-MF1a/b Date: 9-Dec-16 No.: RM172017
6 Attach the filter to the right
cover.

Make sure that the surface

of the filter is sufficiently
tensioned.

7 Re-attach the right cover -

and the paper feed tray.
 Technical Bulletin PAGE: 1/2
Model: Gim-MF1a/b Date: 7-Feb-17 No.: RM172018

Subject: Troubleshooting for Paper No Feed Prepared by: K.Nakano

From: Printer Sec., MFP/P FQM Dept.
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Product Safety Other ( ) Tier 2 Tier 0.5

SYMPTOM
“Paper No Feed” jam occurs (Jam Code: 3, 4, 5).

CAUSE
A) The end fence may be kicked a few notches back by the loaded paper if the fence is
adjusted after the paper is loaded.
B) The end fence may be pushed back when the paper is loaded if the catches (1) do not
lock the tray extension.
 Technical Bulletin PAGE: 2/2
Model: Gim-MF1a/b Date: 7-Feb-17 No.: RM172018
SOLUTION

For cause (A):

Advise the user to fix the position of the end fence before loading the paper (as mentioned
in the Operator’s Instructions). If the user uses only A4SEF, Letter SEF, or A5 SEF, then
the end fence can be fixed in place using the following screw:
P/N Description Necessary Q’ty
04583010N HEXAGON HEAD TAPPING SCREW:3X10 1

Tray shown flipped back: Options for fixing the end fence in place:

For cause (B)

Advise the user to lock the catches and NOT to extend the tray when loading A4-SEF or
smaller paper sizes (as mentioned in the Operator’s Instructions). If the user uses only
A4SEF or smaller paper sizes, then the catches can be fixed in place (both sides) using
the following screws:
P/N Description Necessary Q’ty
04583010N HEXAGON HEAD TAPPING SCREW:3X10 4
 Technical Bulletin PAGE: 1/1
Model: Gim-MF1a/b Date: 21-Feb-17 No.: RM172019

Subject: P-to-P diagram correction : LEDA harness Prepared by: Y. Gaman

From: 2nd Tech Service Sect., MFP/P Tech Service Dept.
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Product Safety Other ( ) Tier 2

Please correct your part catalog as shown.

Old part New part Description Q’ty Int Note
number number
M1715222 M1715212 HARNESS:FFC:LEDA:AB 1 -
 Technical Bulletin PAGE: 1/3
Model: Gim-MF1a/b Date: 13-Mar-17 No.: RM172020

Subject: Part Catalog correction : Transfer Guide Prepared by: H. Morishima

From: 2nd Tech Service Sect., MFP/P Tech Service Dept.
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Product Safety Other ( ) Tier 2

Old part New part Description Q’ty Int Page Index Note
number number
M1603850 M1603870 STAY:TRANSFER 1 X/X 25 2
- M1603877 SPONGE:TRANSFER/ 1 - 25 17
SEPARATION UNIT:LEFT
- M1603878 SPONGE:TRANSFER/ 1 - 25 18
SEPARATION UNIT:RIGHT
- M1603879 SHEET:TRANSFER UNIT: 2 - 25 19
TONER CATCHPAN
- M1603880 GUIDE:TRANSFER ROLLER: 1 - 25 16
CLICK:ASS'Y
M1603854 M1603874 GUIDE:TRANSFER ROLLER: 1 X/X 25 6
CLICK
M1603855 M1603875 SHEET:GUIDE:TRANSFER 1 X/X 25 7
ROLLER:CLICK

16

17
18

19
 Technical Bulletin PAGE: 2/3
Model: Gim-MF1a/b Date: 13-Mar-17 No.: RM172020

Change
 A cut-out was applied to the right and left edges of the front paper guide of the transfer
roller.
 Sponges and sheets were added to the transfer stay.

Reason
To avoid black band stains caused by dropped toner on the front paper guide of the
transfer roller.
With this modification, dropped toner goes around the right and left edges of the front
paper guide and accumulates on the transfer stay.

Old

New
 Technical Bulletin PAGE: 3/3
Model: Gim-MF1a/b Date: 13-Mar-17 No.: RM172020

IMPORTANT
This modification has compatibilities. Since the old transfer stay cannot be replaced in the
field and the stay of the old type is compatible only with the front paper guide of the old
type, when replacing the front paper guide of an old machine, make sure to procure the old
type.

This modification allows usage of the PCDU even after exceeding 23K by modifying SP5-
931-003*. However, DO NOT modify this SP on machines manufactured prior to this
modification, because the front paper guide and transfer stay are both of the old type and
will cause toner accumulation on the front paper guide when reaching approximately 23K.

Cut-in serial number:

Shindoh (China) Production

MODEL NAME DESTINATION CODE SERIAL NUMBER
Ricoh SP3600SF EU M172-27 T615HB00001
Ricoh SP3610SF NA M173-17 T626H500001
CHN M173-21 T626H200001
EU M173-27 T625HB00001
 Technical Bulletin PAGE: 1/1
Model: Gim-MF1a/b Date: 31-Jul-17 No.: RM172021

Subject: Parts Catalog Correction Prepared by: Taiga Itoh

From: 1st Tech. Support Sec. Service Support Dept.
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Product Safety Other ( ) Tier 2

Change: The following parts were registered as service parts.

Reason: To meet requests received from the field.
Old part New part Description Q’ty Page Index Note
number number
- M1602749 SHEET:GUIDE:MPT:LOWER 2 13 37
- M1602751 SHEET:ENTRANCE:MIDDLE:ROLLER 1 13 38
- M1602756 INSULATING SHEET:ENTRANCE:MF 2 13 36
 Technical Bulletin PAGE: 1/1
Model: Gim-MF1 a/b Date: 26-Sep-17 No.: RM172022

 Subject: Sevice Manual revision Prepared by: Taiga Itoh

From: 1st Tech. Support Sec. Service Support Dept.
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Product Safety Other ( ) Tier 2

Change/Reason: Service Manual revision

Revised “toner cartridge” to ”PCDU” on 81 page of the service manual.

Before revision

After revision
 Technical Bulletin PAGE: 1/1
Model: Gim-MF1 a/b Date: 26-Jan-18 No.: RM172023

Subject: Service Manual Correction:SP3-098-001 Prepared by: Taiga Itoh

From: 1st Tech. Support Sec. Service Support Dept.
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Product Safety Other ( ) Tier 2

Change/Reason: Providing an additional explanation to service manual

“earlier” means that you are prompted 7 days (959 pages) before toner end.
“normal” means that you are prompted 5 days (685 pages) before toner end.
“later” means that you are prompted 3 days (411 pages) before toner end.
 Technical Bulletin PAGE: 1/1
Model: Gim-MF1a/b Date: 11-Sep-18 No.: RM172024

Subject: Manual Correction:SC277-10 Prepared by: Taiga Itoh

From: 1st Tech. Support Sec. Service Support Dept.
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Product Safety Other ( ) Tier 2

Change/Reason: Adding explanations to service manual

Add the following

・ Check and connect the FFC.
・ Replace the FFC between the BiCU and LED head.
・ Replace the BiCU
 Technical Bulletin PAGE: 1/1
Model: Gim-P1a Date: 11-Sep-18 No.: RM171026

Subject: Manual Correction:SC277-10 Prepared by: Taiga Itoh

From: 1st Tech. Support Sec. Service Support Dept.
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Product Safety Other ( ) Tier 2

Change/Reason: Adding explanations to service manual

Add the following

・ Check and connect the FFC.
・ Replace the FFC between the BiCU and LED head.
・ Replace the BiCU
 Technical Bulletin PAGE: 1/2
Model: Gim-MF1a/b Date: 25-Sep-18 No.: RM172025

Subject: Manual Correction: SPs to switch the near end timing Prepared by: E. Nakamura
From: 1st Tech. Support Sec. Service Support Dept.
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Product Safety Other ( ) Tier 2

Service Manual Revision

- Added information on the relation between the UP and SP settings for switching the
near end timing.
- Added detailed information for each setting.
 Technical Bulletin PAGE: 2/2
Model: Gim-MF1a/b Date: 25-Sep-18 No.: RM172025

The relation between the UP and SP settings for switching the near-end timing is shown
below:
Maintenance
Toner PCDU Waste Toner
Kit
UP setting Available (*) Available (*) Available (*) Not Available
SP setting 3-098-001 7-952-001 7-952-002 3-800-001
*Note: Menu > Maintenance > General Settings > Replacement Alert

A description of the setting values is shown below:

UP setting SP setting Printable
FSM Notify timing
value value pages
Notify Sooner 0 earlier 7 days before end (*) 959 (*)
Normal 1 normal 5 days before end (*) 685 (*)
Notify Later 2 later 3 days before end (*) 411 (*)

*Important Notice:
 The figures above are intended only as an example and are calculated based on the
following conditions:
- A4 (LT)
- 6% image coverage ratio
- 3P/J
- APV: 3.0k prints/month
 The printing habits of the customer (document type, job size, image density, etc.) will
have a substantial impact on the toner cartridge’s actual page yield. Accordingly, the
actual number of days and/or pages that the machine can print with the remaining
toner may vary considerably.
 Technical Bulletin PAGE: 1/1
Model: Gim-MF1a/b Date: 18-Feb-19 No.: RM172026

Subject: Troubleshooting for @Remote certification update fail Prepared by: Y.Tamaoka
From: Overseas Field info Sec. OP/OS PQM Dept
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Product Safety Other ( ) Tier 2 Tier 0.5

SYMPTOM
The following messages are displayed on the operation panel and in WIM, triggering
unnecessary communication between the device and @Remote gateway.

Operation panel:
“@Remote Cert. update failed”, “Please call service”

WIM:
“Failed to update @Remote certificate”

CAUSE
Bug with controller firmware.

SOLUTION
Update the controller firmware to Ver. 1.15 or later.
 Technical Bulletin PAGE: 1/1
Model: Gim-MF1a/b Date: 2-Mar-20 No.: RM172027

Subject: PtoP Diagram Correction: Harness Prepared by: E. Nakamura

From: 1st Tech. Support Sec. Service Support Dept.
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Product Safety Other ( ) Tier 2

Please correct the PtoP diagram as shown below.

Old part New part Q’ty Int Page Index Note
Description
number number
M1605342 M1605341 HARNESS:MAIN:FUSING:NA 1 - - - -

M1605342 M1605323 HARNESS:MAIN:FUSING:EU 1 - - - -

Note: This announcement is for all Gim-P1/MF1 models.

 Technical Bulletin PAGE: 1/1
Model: Gim-MF1a/b Date: 2-Mar-20 No.: RM172028

Subject: PtoP Diagram Correction: Scanner Harness Prepared by: E. Nakamura

From: 1st Tech. Support Sec. Service Support Dept.
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Product Safety Other ( ) Tier 2

Please add the following harnesses to the PtoP diagram.

New part Q’ty
Description
number
M1731860 Flat Cable: Document Feeder 1

M1731748 Cable: Sensor : Duplex 1

M1731824 Cable: Sensor : One side 1

M1731757 Cable: Motor: Duplex 1

M1731839 Cable: Motor: 1

Note: The newly added harnesses can be replaced individually.