Neoteric Healthcare

REPORT to the Board

Prepared by: [your Name]
Contents
Neoteric Healthcare..............................................................................................................................1
Prepared by: [your Name].....................................................................................................................1
Executive summary...............................................................................................................................3
Strengths...........................................................................................................................................3
Opportunities....................................................................................................................................4
Gaps...................................................................................................................................................5
Risks...................................................................................................................................................6
Recommendations.............................................................................................................................6
Stakeholder Management Strategy: Communications matrix...........................................................7
Conclusion.............................................................................................................................................8
References.............................................................................................................................................9

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Executive summary

This Board report offers an in-depth discussion and analysis of significant compliance considerations

concerning Neoteric Healthcares’ scheme for data governance, a leading medical diagnostic services

provider across Australia. The report establishes and presents a plan for supporting the need for the

organization to communicate relevant opportunities and risks to the organization’s executive board

focusing on the aspects of compliance. Apart from compliance, the report addresses some of the

notable ethical issues associated with the practices around data governance in the organization and

offers a range of evidence-based recommendations aimed at enhancing the capabilities for data

governance within the organization. This comprehensive analysis establishes some of the key gaps,

potential strengths, risks, and opportunities concerning the existing systems for data governance in

the organization and highlights the significance and need for a targeted change to support the

development and use of ethical practices for data management in the organization. The matrix to

enable effective communication is developed to provide the basis for positively influencing different

decision-makers to spearhead the use of ethical practices for data management using advocacy.

Strengths

The key strengths associated with the system for data governance at Neoteric Healthcare relate to

the highly structured operations, a strong existing infrastructure, and a focus on medical leadership

(Winter & Davidson, 2018). The organization operates a range of different subsidiaries and varied

geographical divisions that permit the development of structured operations while supporting the

synergistic approach. The structural strength of the data management system is evident in the ability

for greater autonomy with local management and the development of an inter-company system of

communication. The structure is pivotal for enhanced performance and attainment of the required

level of synergy (Winter & Davidson, 2018). The elaborate and well-developed infrastructure of the

organization consisting of an application for content management, software for accounting and

billing, and a solution for managing client relationships increase the data management capabilities of

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Neoteric. In addition, the data infrastructural strength of the organization lies in the development of

a database that maintains important electronic records (Winter, 2020). The data infrastructure

system at the organization plays a crucial role in terms of enhancing key operations within the

organization with improved operational efficiency in the areas of data management and storage.

The plans for a digital transformation, partnerships, and data sources present key strengths for the

organization. Neoteric acknowledges the importance of realizing digital transformation within its

data management system as demonstrated in the plan to integrate and migrate the firm's

technological infrastructure (Tse et al., 2018). Part of the digital transformation involves migrating to

the cloud of their system for health records, designing and developing smart applications, and

related applications for managing content. The foregoing data management initiatives with a focus

on digital transformation show a notable strength in which the organization employs a proactive

strategy that leverages technologies for improving outcomes for data governance. The digital

transformation is further strengthened by the different partnerships and data sources accessible by

the organization. The organization accesses health surveys, statistics, claims for insurance coverage,

records of patients, financial transaction data, and clinical trials (Tiffin et al., 2019). Coupled with

partnerships with other industry players in financial services and healthcare, the organization enjoys

greater possibilities for achieving data integration.

Opportunities

Several governance systems improvement opportunities exist for Neoteric including in the areas of

stakeholder engagement, regulatory, and compliance governance. The organization has a crucial

opportunity for governance systems improvement through the use of stakeholder engagement

improvement practices. The opportunity is evident in the need to develop an active engagement

with patients, employees, community members, and physicians by seeking feedback and input for

governance-related decision-making (Singh et al., 2023). The feedback and input mechanisms,

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frequent meetings, and clear channels of communication present an opportunity for the

organization to foster trusting and collaborative stakeholder involvement in data governance

systems improvement. In terms of regulatory and compliance governance, an opportunity for

strengthening the compliance governance systems exists. Compliance strengthening represents an

important aspect based on the understanding the organization operates within a heavily regulated

healthcare industry (Paparova et al., 2023). Compliance governance systems strengthening at the

organization entails internal controls implementation, periodic audits, and remaining updated about

any changes concerning the regulatory policy (Hafen, 2019). An opportunity also exists for the

organization to achieve greater digital transformation governance using the strong framework for

governance. The framework helps in the process of monitoring and guiding implementation of the

initiatives and infrastructure emphasizing the digital governance systems transformation.

Gaps

Within the data governance realm, Neoteric experiences a notable gap concerning data privacy and

security. The organization handles highly sensitive information and data from patients including data

relating to the client's insurance claims and their health records. The company lacks a more robust

set of measures to limit the potential of data security breaches and unauthorized access to ensure

water-tight information protection (Al-Ruithe et al., 2018). The current privacy and data security

controls do not support an instance of strong access controls, or protocols for encryption. There is

also a gap in terms of putting in place frequent data security audits to support increased data

integrity and confidentiality. The organization also experiences a gap in terms of developing an

elaborate framework for data governance (Al-Badi et al., 2018). The lack of a comprehensive

framework for data governance implies that Neoteric cannot stipulate the varied responsibilities,

procedures, and policies that inform data management from cradle to grave. The gap is evident in

the need for a framework that addresses data sharing, access, retention, stewardship, and quality

(Abraham et al., 2019). A weak formal governance structure for data implies that the organization

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faces a gap in terms of having effective and consistent management of data strategy across different

locations and subsidiaries.

Risks

The risks to stakeholders and the organization include reduced quality of services and the potential

for a lower competitive advantage. The operations of the organization largely focus on the need to

offer services relating to medical diagnostics. A failure to make a targeted effort to address

improvement opportunities risks the development of an instance where the service quality at

Neoteric Healthcare reduces drastically. The impacts include instances of increased misdiagnosis of

patient conditions, increased delays during the treatment of patients, and the risk of inaccurate

findings from patient tests causing a negative effect on patient satisfaction and related outcomes

(Abraham et al., 2019). The level of competitive advantage may also suffer within the highly

competitive healthcare services landscape. The failure of the organization to improve in the

identified areas where opportunities exist may cause them to fall in the competitive position

compared to peers. The organization may experience a significant reduction in the level of revenue

and the current market share hurting the bottom line and shareholder dividends (Winter &

Davidson, 2018). In addition, a failure to leverage the opportunity for digital transformation at

Neoteric Healthcare may impact the organization by reducing the ability to acquire new markets and

attract additional client lines within their area of operation.

Recommendations

Neoteric Healthcare needs to establish an elaborate and robust framework for data governance. The

framework plays a pivotal role by enabling the organization to develop a comprehensive outlook of

the various key processes, policies, and responsibilities aimed at safeguarding and effective

management of data within the organization (Winter, 2020). The formal structure and framework

for data governance provides an opportunity for the organization to develop clear stipulations

regarding the operations around data use, access, storage, sharing, collection, and retention

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functions (Tse et al., 2018). The framework may also serve a crucial role in terms of ensuring any

arising data privacy incidents and breaches are well-addressed using robust internal systems.

The organization also needs to strengthen the existing measures for data security and implement

practices for managing the quality of data. Strengthened measures around data security offer

increased data security protection given the vastness of the data information handled by the

organization including financial and patient information (Tiffin et al., 2019). The design and

implementation of highly robust controls for data access, encryption, and mechanisms for user

authentication would limit the data manipulation risk and unauthorized personnel access. Similarly,

the practices for data quality support greater levels of data completeness, reliability, consistency,

and accuracy (Singh et al., 2023). The practices include a focus on the quality of data monitoring,

cleansing, and validation to improve resolution and identification of potential errors and

inconsistencies across data.

Stakeholder Management Strategy: Communications matrix

Stakeholder Interests Goals of Influence Approach

Communication

The Board Shareholder Ethical Practices for Highlight unethical data

value, data management management risks including legal,
profitability, adoption advocacy competitive advantage, and quality
Neoteric growth risks. Present benefits including
client trust (Singh et al., 2023). Use
successful case studies and stress
the significance of achieving
industry regulations and standards
alignment.

The CEO Neoteric Ethical Practices for Show the ways in which Neoteric
profitability, data management digital transformation is supported
expansion, adoption advocacy by the practices for ethical
transformation management of data (Paparova et
digitally. al., 2023). Demonstrate the role of
ethical management of data in
sustained growth, risk mitigation,
and client trust.

Head of Sales & Revenue Ethical Practices for Present how brand reputation,

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 Marketing expansion, brand data management client experience, and trust benefit
reputation, client adoption advocacy from ethical strategies.
experience.

IT Division Data Ethical Practices for Support and guidance on data

infrastructure, data management protection, compliance measures,
compliance, adoption advocacy security, and regulations.
security.

Employees Ethical settings of Ethical Practices for Education on importance & benefits
work, work data management and alignment with organizational
security. adoption advocacy values and mission.

External Trust, data Ethical practices for Offer transparent information and
(Government security, privacy. data management communicate Neoteric’s
agencies, adoption advocacy. Commitment to data security,
physicians, protection, and privacy (Hafen,
insurers) 2019).

Conclusion

The organization has strengths associated with a highly structured, strong infrastructure, and a focus

on medical leadership and digital transformation. Despite these strengths, gaps exist in data privacy

and security, as well as the existence of a limited framework for data governance. Whereas notable

opportunities are inherent in greater compliance, regulatory governance, and stakeholder

engagement, failure to leverage the opportunities may result in limited data quality and reduced

competitive position. Effective communication and implementation of the recommendations will

improve the capabilities of data governance while ensuring greater compliance.

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References

Abraham, R., Schneider, J., & Vom Brocke, J. (2019). Data governance: A conceptual framework,

structured review, and research agenda. International Journal of Information

Management, 49, 424-438. https://doi.org/10.1016/j.ijinfomgt.2019.07.008

Al-Badi, A., Tarhini, A., & Khan, A. I. (2018). Exploring big data governance frameworks. Procedia

Computer Science, 141, 271-277. https://doi.org/10.1016/j.procs.2018.10.181

Al-Ruithe, M., Benkhelifa, E., & Hameed, K. (2018). A systematic literature review of data governance

and cloud data governance. Personal and Ubiquitous Computing, 23(5-6), 839-

859. https://doi.org/10.1007/s00779-017-1104-3

Hafen, E. (2019). Personal data cooperatives – A new data governance framework for data donations

and precision health. Philosophical Studies Series, 141-149. https://doi.org/10.1007/978-3-

030-04363-6_9

Paparova, D., Aanestad, M., Vassilakopoulou, P., & Bahus, M. K. (2023). Data governance spaces: The

case of a national digital service for personal health data. Information and

Organization, 33(1), 100451. https://doi.org/10.1016/j.infoandorg.2023.100451

Singh, K., Li, S., Jahnke, I., Alarcon, M. L., Mosa, A., & Calyam, P. (2023). Improving big data

governance in healthcare institutions: User experience research for honest broker based

application to access healthcare big data. Behaviour & Information Technology, 1-

29. https://doi.org/10.1080/0144929x.2023.2196596

Tiffin, N., George, A., & LeFevre, A. E. (2019). How to use relevant data for maximal benefit with

minimal risk: Digital health data governance to protect vulnerable populations in low-income

and middle-income countries. BMJ Global Health, 4(2),

e001395. https://doi.org/10.1136/bmjgh-2019-001395

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Tse, D., Chow, C., Ly, T., Tong, C., & Tam, K. (2018). The challenges of big data governance in

healthcare. 2018 17th IEEE International Conference On Trust, Security And Privacy In

Computing And Communications/ 12th IEEE International Conference On Big Data Science

And Engineering

(TrustCom/BigDataSE). https://doi.org/10.1109/trustcom/bigdatase.2018.00240

Winter, J. S. (2020). AI in healthcare: Data governance challenges. Journal of Hospital Management

and Health Policy, 5, 8-8. https://doi.org/10.21037/jhmhp-2020-ai-05

Winter, J. S., & Davidson, E. (2018). Big data governance of personal health information and

challenges to contextual integrity. The Information Society, 35(1), 36-

51. https://doi.org/10.1080/01972243.2018.1542648

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