OKI C911 / 931 / 941

Disassembly & Reassembly Procedures

Distributed at the Oki Data C900 Series Service Classes

Oki Data Training Department REV. 1.60

2000 Bishops Gate Blvd.
Mt. Laurel, NJ 08054
Copyright 2014 by Oki Data Americas, Inc. All Rights Reserved.

This document describes the disassembly of the Oki Data C900 series of
printers. It is to be used during Oki Data Service Training. It is not designed to be a
self-directed course, as Oki Data Trainers will provide additional information as required
during the course. We are not responsible for typographical errors nor or we responsible
for manufacturing changes that are considered part of a products life cycle.

This document is being provided in conjunction with an Oki Data sponsored and
instructor led course. Be aware that the machine you are working with may have
already been disassembled, resulting in parts and / or screws being incorrectly replaced.

You are responsible for your own personal safety as you work through this course. You
are expected to know how to safely operate, disassemble, and repair machines of this
type. Oki Data is providing disassembly, troubleshooting, repair and reassembly
instructions specific to this series of printers. Oki Data assumes that each student has
already demonstrated their knowledge of basic electronics, troubleshooting, disassembly
and reassembly of this type of equipment.

Important Safety Notes:

• This product generates potentially lethal voltages. While Oki Data has made
every attempt to insure safe operation and voltage interruption by installing safety
circuits, it is possible to by-pass these safety circuits. Oki Data will not be
responsible for the safety of any attendee who knowingly by-passes any of these
safety devices.

• The printer units are very heavy. The C911 printer weighs approximately 230
pounds. Safe lifting techniques are required and Oki Data assumes that the
attendee is versed in established safe lifting techniques.

• These printers contain large amounts of metal that may have sharp edges or
burrs on edges. Oki Data assumes no liability for carelessness that results in
injuries to attendees. In short – Be Aware – Be Careful - Don’t Fool Around!

• If you are unsure of something – ask the Oki Data Trainer before continuing.

• Follow the disassembly instructions as they are written to insure your safety as
well as your successful disassembly/reassembly of the printer(s) you’ll be
working with.

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1 All printer directions refer from front of printer
IMPORTANT: Please keep all screws with the parts they came out of and during reassembly pay
careful attention to installing the correct screw color and size. If you have leftover
screws – please return them to the instructors before the printers are re-packed.

Front Left Side Rear Right Side

2 Lift the toner cartridge cover to view the

installed toner cartridges.

NOTE: The C911 / C931 each have 4

toner cartridges and drums while the C941
has 5 toner cartridges and drums.

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 Remove all toner cartridges by lifting the
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front edge and slowly pulling it out.

You will see a blue handle on top of the

toner of the toner cartridge when it is
about half way out. Lift and support the
toner cartridge by this handle.

4 Open the front door to reveal the installed

drums.
Remove the drums by lifting the front edge
and pulling the drum out. As you slowly
pull the drum out, grab the drum as shown
to fully remove and support the drum as
you remove it.

CAUTION: Never grab the drum

assembly around the bottom as your
hands / fingers may touch the surface of
the drum, leaving oil on the drum surface.

NOTE: Never wipe the drum surface

with anything!

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 Remove waste toner bottle by pulling the
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handle on the end of the waste toner
bottle. As you remove the waster toner
bottle, you will see a handle in the middle
of the bottle. Grab and support the waste
toner bottle by this handle to fully remove
it from the printer.

6 Remove Belt Unit:

On either side of the belt assembly are blue
captive locks. Gently twist these 2 locks
and lower the locking handles.

Grasp the blue handle and move it to the

right to unlock the transfer belt assembly

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 Grasp both transfer belt handles and gently
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pull the transfer belt assembly from the
printer. About 2/3 of the way removed you
will feel resistance – just lift the belt
assembly slightly to clear these “safety
stops.”

After removing the transfer belt assembly,

push the blue handle to the left and close
and re-lock the locking handles, Unlocked
in Step 6.

Failure to re-lock the 2 lock levers prior to

closing the front drum door may break the
lock levers or the front drum door!

CAUTION: Do Not place the image

belt in any position other than horizontal as
you may create a toner spill if you do.
Place the belt on a clean, smooth surface to
protect the transfer belt from
contamination.

CAUTION: Do Not Touch the belt

surface as you will leave fingerprints and
this may cause printed image problems.

8 Steps 3 through 7 are required to clean and

service the LED Print heads in the printer.

Close the front drum door.

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 Remove the paper cassette by pulling the
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drawer straight out and lifting it slightly.

10 Remove toner cover door by removing the

4 black screws and gently lifting and pulling
the door away from the printer.

11 Remove Operator Panel by removing the 2

black screws.

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 Gently lift the operator panel.
12

Caution – there are 2 wire harnesses

attached to the rear of the operator panel.

Reassembly Warning:
It is very easy to unplug one of these
connectors when reattaching the operator
panel during reassembly. If the cable(s)
are disconnected, symptoms may be no
display and no initialization when
powered up.

13 Unplug the 2 wire harnesses from the

operator control panel board.

On the left side, remove the duplexer by

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lifting the handle and sliding it out.

Caution: The duplexer on the C900

series is very short, so support it as you
remove it.

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 Remove the 4 screws (2 on the outside / 2
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on the inside) of the cover below the
duplexer.

16 Remove the plastic cover.

17 Remove lower left cover which is held in by

2 screws and 4 tabs.

NOTE: Metal plate which was removed

in the previous step is still present in this
picture.

18 Remove the low voltage power supply

cover, which is secured by 3 screws and 4
tabs.

Gently lift the corner over the main power

switch.

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 On the rear cover, remove the HDD access
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cover w/1 captive screw.

20 Remove 7 sliver screws from the rear

cover. There is also a tab on the left side of
the printer, near the power switch, that
you must depress to remove the cover.
Release that tab and gently lift the cover
over the lift handle extension on the side
and slide off to remove.

NOTE: Some units may have 1

additional screw in the middle of the back
cover.

21 There are 2 tabs holding the offset cover in

place, 1 in the rear of the printer and one
at the front of the printer – shown on next
page.

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 Releasing the front offset cover tab.

22 Gently release these tabs and remove the

offset cover.

23 Remove the stacker full lever which is

clipped in.

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 Remove the photo interrupter sensor from
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the job offset assembly. It is clipped in with
3 tabs.

25 Unthread the photo interrupter sensor wiring harness and let hang over the rear of the printer.

26 Remove 3 screws securing the job offset

into the printer. 1 short screw on the top
frame and 2 longer screws into the base
frame – 1 in the rear and 1 in the front.

(Front screw is shown on next page)

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 Front screw securing the job offset
mechanism to the printer.

27 Gently lift and remove the job offset

mechanism.

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 Remove 3 screws holding the top cover.
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2 in the front – 1 at right and one 1 left,
facing down to the frame.

3rd screw is at rear, facing down into the

frame.

There are 4 tabs holding the top cover to

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the toner cartridge separators. Disengage
the 4 tabs and lift the top cover off.

30 Open the paper jam door and remove it by

gently spreading left side hinge pin and
removing the door from the frame.

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 Open the eject assembly and pull the
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drawer out from the printer.

Lift the blue lock tab and remove the fuser

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by lifting it straight up.

33 Loosen the 9 screws on the rear shield

plate, slide the shield to the left and slide
the shield plate from the printer.

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 On the engine board (FIY2) locate the
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“MPTIF” connector (12 wire connector with
purple cables) and gently unplug it.

Unthread this cable / connector from the

wire bundles and gently pull it towards the
MPT assembly.

Remove the lift handle from the rear by

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removing 3 screws and unthreading the
wire bundles from the handle assembly.

36 Remove 3 screws from the right side lower

access cover.

37 Unclip the right side of the lower access

cover by squeezing the clip.

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 From the paper tray opening, slip a small
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screw driver in to press and release the 2
tabs on the left side of the lower access
cover.

Remove the access cover.

39 Slide the paper guide towards the front of

the printer to remove.

Open the front drum cover panel.

40

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 Open the multi-purpose paper tray (MPT)
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unit.

42 Locate the black plastic cover on the side

frame.

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 Lift the tab on the black plastic cover (as
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shown in the last photo) and slide the
plastic cover down and remove it.

44 Remove the 4 screws securing the multi-

purpose tray unit to the printer. Be Careful
– It may slip!

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 Ensure the 12 purple wire bundle and
45
connector have plenty of slack in it and
slowly pull the multi-purpose tray unit from
the printer.

NOTE: The following step is only necessary on the C911 / C931

46 Remove the fifth station guard by removing

1 black screw and unclip from the printer
frame, left and top.

NOTE: Production units may have this

screw located in slightly different location.

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 Remove the black plastic wire guard on the
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left of the printer frame by removing 1 silver
screw and lifting 1 tab on the bottom of the
guard.

CAUTION: The tab on the bottom of

this guard can be easily broken. Gently lift
the guard while you are removing it.

48 Disconnect 3 wire harnesses: (1) 9 pin red;

(1) 6 pin red; and (1) purple along the
printer frame.

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CAUTION: Ensure the front drum door is supported!

49 Remove 3 screws from left and right side

door frames.

NOTE: There are white plastic clips

(photo below, at left) on the left and right
drum door hinges (arrow callouts). Do not
remove them – just ensure that these are
in place during reassembly!

Gently unclip the left and right side door

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frames from the front door and remove the
assembly.

Be careful to also remove the 3 wire

harnesses on the left side of the door.

Gently close both the left and right side

door frames.

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 On the right side, inside the MPT cavity,
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release 1 tab and slide the black plastic
wiring protector to the printer’s right.

52 Unplug the 13 pin purple wire connector

from the registration sensor.

NOTE: This is a plastic connector that is

attached to the printer frame. Do Not
Stress this connector when unplugging or
plugging it in during reassembly!

Gently release the 3 tabs at the bottom of

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the black shield, and lift the shield outward
from the bottom to release the 3 tabs at
the top of the frame.

Remove the black shield by sliding it down.

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 Remove the 3 black screws at the top of
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the metal guide, and the 4 silver screws as
shown at right and remove the metal guide
plate.

55 On the front of the printer, pull the right side door frame down.

56 Remove the black plastic cover on the

paper guide frame by removing 2 black
screws.

Gently re-close the right side door frame

57 Remove 1 silver screw from the front and 2

silver screws from the rear of the
registration plate.

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 Disengage the registration plate from the 2
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locator pins on the front of the printer
frame and 2 more on the rear of the printer
frame and remove this assembly.

From the printer right side, remove the

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black plastic paper guide by removing 2
silver screws and pulling this guide out.

60 From the printer right side, unplug the 3

connectors from the frame as shown at
right.

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 Unplug the 3 pin purple connector from the
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paper sensor

From the front of the printer, remove 1

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silver screw from the front of the plate and
2 screws from the rear of the plate.

63 Make sure the eject assembly drawer is

pulled out from the printer. Gently lift the
registration roller / media thickness
assembly, lifting at the rear first.

CAUTION: This assembly contains an

optical sensor / flag assembly which can be
easily damaged.

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 Within the printer, remove 2 silver screws
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– 1 at the front and one at the rear.

65 Gently lift the roller / synchro assembly.

NOTE: After you lift the assembly you

will see a 2 wire, white cable assembly in
the middle of the assembly. Unplug this
connector and gently remove the roller /
synchro assembly. This is an optical sensor
which can be damaged if mishandled. Do
Not Forget to reconnect this when
reassembling the unit!

66 Remove 4 silver screws from the side

frame.

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 Remove 4 black screws under the hopping
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unit.

68 Unplug 7 wire (purple) connector from

main board (TRAY SNS).

Unplug 2 wire (red) connector from main

board (HOP CL).

Unplug 2 wire (red) connector from main

board (REG ICL).

Unplug 4 wire (red) connector from main

board (HOP M).

69 Unthread these harnesses from the wire guide & frame.

70 Slide the hopping unit out as you guide the

wire harness out.

71 On the back of the unit, remove 3 silver

screws securing the metal sub-assembly
shield.

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 Lift the shield over the 2 tabs at the top
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and remove the shield.

Unplug the toner supply motor connector

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on the sub-assembly board.
NOTE: These cables are wrapped
around the sub-assembly board.

74 On the front of the printer, locate the 1st

station toner block plastic piece to the left
of the yellow station and unsnap to
remove.
Note: This only applies to the C911 /
C931 models.

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75 NOTE: The yellow station is the one
nearest the paper exit.

The yellow station has 7 screws – 1 at the

rear far left side, 1 at the front, 2 at the
rear and 3 that secure the duct assembly to
the toner cartridge guide assembly.

There are also 2 clips to be released at the

front of the guide assembly.

NOTE: DO NOT SEPARATE THE DUCT

ASSEMBLY FROM THE TONER CARTRIDGE
GUIDE ASSEMBLY!

76 Starting at the left most station (yellow in

this model) and gently lift the station out.

CAUTION: There is a cable on the

rear of each station.

NOTE: Cartridge Guides are removed

left to right (Spot – Yellow – Magenta –
Cyan – Black).

They Must Be Reinstalled Right to Left!

Black (right most) – Cyan – Magenta –
Yellow – Spot (left most).

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77 Remove the remaining ducts (Magenta – Cyan – Black, in that order).
NOTE: There are only 5 screws in each of the remaining ducts – the left rear screw is not present
on these ducts!

78 With the ducts removed, you will see the

duct support tray. There are 5 screws that
will be removed.

NOTE : Screw in left front corner is also

grounding for the Op Panel cables, as
shown below.

79 This screw goes through the ground /

locking collar for one of the Op Panel
Cables. Do Not Forget to reattach this
collar during reassembly.

80 There are 10 (C941 Only) or 8 duct support

tray clips that are removed by sliding them
out. The C911 and C931 clips are outlined
in red while the C941 additional 2 clips are
outlined in blue.

81 To remove the clips, slide them towards

the front of the printer.

NOTE : Do Not Lose these clips – they

secure the LED Mounting brackets and are
critical!

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82 In the left rear corner of the duct support
tray there is a 2 wire connector. Gently
pull the purple & white connector and set it
aside.

NOTE: A C941 has 3 connectors in this

position that must be unplugged.

83 Grasp the duct support tray and gently lift

it up. You will need to flex the black plastic
cover on the right front edge of the frame
to clear it.

84 Lift the duct support tray until the tabs at

the rear of the duct support tray clear the
printer frame. At this point the duct
support tray can be removed.

85 The green highlighted area shows the LED

Print Head cables and the bend they take
to pass through the frame and into the PU
/ CU Board area. It also shows the cable
supports as they run under the duct
support tray and to the LED Print Head
assemblies.

NOTE: The LED Print Head Cable

connectors are fragile. The following page
shows how to successfully release the LED
Print Head / PU / CU Board cable
connectors. Be Very Careful when
unplugging and plugging these cables into
the connectors. Any contacts removed will
create Fatal Errors and require
replacement of the LED Print Head cable.

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 There are 8 ribbon cables to
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disconnect.

NOTE: The LED Print Head cables have

locking tabs that must be unlocked prior to
unplugging / plugging in! See the photos
and text below

NOTE: The LED Print Head cable

connectors look like this when the
cables are removed. Cables are Unlocked
inserted with the locks in the unlocked Position
position and then the “tab” is gently
swung down to lock the cable in
position. These “tabs” are easily
dislodged so treat them gently!

Locked
Position

Unlocked
Position

Unlocked
Position

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 CAUTION: The LED Print Head
cables are easily damaged. Make sure you
unlock the board / head connector tabs
before you remove / reinstall the head
cables. Damaged cables will cause errors
on power up.

As you can see, the cable at the right has 3

damaged connectors – and the only
solution is to replace the damaged cable.

87 There are 20 wire harness cables to

disconnect.

88 Gently unplug all harnesses and cables

from the main logic board.

NOTE: Pay attention to how the

wires are routed to and through the
card cage for re-assembly procedures.

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 Remove 1 screw securing the USB port
89
to the card cage / frame.

90 Remove 9 silver screws from the main logic

board and gently remove the main logic
board.

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 Gently disconnect the cable clips securing
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the cable harnesses to the card cage and
carefully unthread the cable harnesses
from the card cage.

92 Unplug the cables in the POW24 cable

guide from board F1D.

93 Remove the 6 silver screws securing the

card cage to the frame.

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 Gently unsnap the black cable guide from
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the top edge of the card.

Carefully remove the card cage and gently unthread all wire harnesses.
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96 Remove the plastic insulator sheet by

unsnapping the 3 plastic tabs at the bottom
of the insulator sheet.

Remove 5 black screws and 1 silver screw

97
holding the HVPS board to the frame.

Gently unclip the 5 plastic tabs holding the

HVPS board in place.

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 Unplug 2 Red wire cable connector form
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the board.

Note there is still a ribbon cable attached

to the board. Unplug this ribbon connector
and remove the HVPS board from the
printer.

On the front of the printer, gently pull the drum door frames into the open position. This will lift
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the motors to allow access to the screw securing them to the printer.

NOTE: Each motor is held in place by 5 screws and has 2 wire harnesses attached – except
black, which only has one 10 pin wire harness connector.

100 On the left most motor (black) disconnect

the 10 pin connector from the motor
board.

While supporting the drum motor, remove

5 screws that secure the motor to the
frame.

NOTE: DO NOT SPIN THE

FLYWHEELS WHEN THE
ASSEMBLY IS REMOVED FROM
THE PRINTER! IT WILL CAUSE A
DRUM LIFT FAILURE IN ANY OF
THE COLOR MOTORS!

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 Reinstall the motor and screws, starting at
101
the top and working your way down to the
bottom screw.

102 On the left side of the printer, remove 1

silver screw from the black plastic securing
the power switch to the frame.

Remove the black plastic piece.

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 Gently release the power switch from the
103
frame.

104 Remove the 8 silver screws & 6 black

screws from the low voltage power supply.

105 As you pull the power supply out, you will

see 3 wire harnesses connected. Unplug
the harnesses and remove the low voltage
power supply assembly.

You Do Not need to remove the cables –

just reinstall the low voltage power supply.

106 Start Reassembly.

FOLLOW THE DISASSEMBLY DIRECTIONS IN REVERSE TO REASSEMBLE THE PRINTER.

NOTES for a Successful Reassembly:

Ensure that you do not pinch / crimp wire harnesses as you reassemble the printer. Make sure that
you are replacing the correct screws into the correct assemblies. Do Not Switch Black and Silver
screws.

TAKE YOUR TIME! If you are unsure - Ask Questions!

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