Fall - 2023 - Cisy 362 - 01 - First Test-09-28-23

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VIRGINIA STATE UNIVERSITY

DEPT. OF COMPUTER INFORMATION SYSTEMS


MISY 362-01; SYSTEMS ANALYSIS AND DESIGN
FALL 2023 FIRST TEST
September 28, 2023

MULTIPLE CHOICE

1. ____ refers to the combination of hardware, software, and services that people use to manage,
communicate, and share information.
a. Information systems
b. Information technology
c. Computer systems
d. Computer technology

2. Over 40 years ago, a concept called Moore's Law accurately predicted that computer processing power
would double about every ____.
a. 2 months c. 24 months
b. 12 months d. 48 months

3. When planning an information system, a company must consider how a new system will interface with
older systems, which are called ____.
a. enterprise applications c. operating applications
b. network operating systems (NOS) d. legacy systems

4. Systems analysts use a ____ to graphically represent company operations and information needs.
a. JAD c. RAD
b. Scrum d. business process model

5. Transaction processing (TP) systems ____.


a. provide job-related information to users at all levels of a company
b. simulate human reasoning by combining a knowledge base and inference rules that
determine how the knowledge is applied
c. process data generated by day-to-day business operations
d. include e-mail, voice mail, fax, video conferencing, word processing, automated
calendars, database management, spreadsheets, and integrated mobile computing systems

6. Business support systems ____.


a. provide job-related information support to users at all levels of a company
b. simulate human reasoning by combining a knowledge base and inference rules that
determine how the knowledge is applied
c. process data generated by day-to-day business operations
d. include e-mail, voice mail, fax, video conferencing, word processing, automated
calendars, database management, spreadsheets, and integrated mobile computing systems
7. User productivity systems ____.
a. provide job-related information to users at all levels of a company
b. simulate human reasoning by combining a knowledge base and inference rules that
determine how the knowledge is applied
c. process data generated by day-to-day business operations
d. include e-mail, voice mail, fax, video and Web conferencing, word processing, automated
calendars, database management, spreadsheets, desktop publishing, presentation graphics,
company intranets, and integrated mobile computing systems

8. In a typical company organizational model, top managers ____.


a. develop long-range plans, called strategic plans, which define the company’s overall
mission and goals
b. provide direction, necessary resources, and performance feedback to supervisors and team
leaders
c. oversee operation employees and carry out day-to-day functions, coordinating operational
tasks and people
d. include users who rely on TP systems to enter and receive the data they need to perform
their jobs

9. ____ is a systems development technique that produces a graphical representation of a concept or process
that systems developers can analyze, test, and modify.
a. Prototyping c. Scrum
b. Rapid application development d. Modeling

10. ____ is a systems development technique that tests system concepts and provides an opportunity to
examine input, output, and user interfaces before final decisions are made.
a. Scrum c. Modeling
b. Prototyping d. Rapid application development

11. Structured analysis is a traditional systems development technique that uses a series of phases, called the
____, to plan, analyze, design, implement, and support an information system.
a. O-O c. MSF
b. SDLC d. RUP

12. Because it focuses on processes that transform data into useful information, structured analysis is called
a(n) ____ technique.
a. iterative c. inferred
b. process-centered d. empowered
13. In the ____, like that shown in the figure below, the result of each phase, which is called a deliverable or
end product, flows sequentially into the next phase in the SDLC.
a. interactive model c. waterfall model
b. requirements model d. object model
14. In the model of the SDLC shown in the above figure, the ____ usually begins with a formal request to the
IT department, called a systems request, which describes problems or desired changes in an information
system or a business process.
a. systems design phase c. systems support and security phase
b. systems planning phase d. systems analysis phase

15. A(n) ____ investigates, analyzes, designs, develops, installs, evaluates, and maintains a company’s
information systems.
a. application developer c. network administrator
b. database administrator d. systems analyst

16. Systems development typically starts with a ____.


a. feasibility study, followed by a systems request, which includes a preliminary
investigation
b. systems request, followed by a preliminary investigation, which includes a feasibility
study
c. preliminary investigation, followed by a feasibility study, which includes a systems
request
d. feasibility study, followed by a preliminary investigation, which includes a systems
request

17. During strategic planning, top managers ask a series of questions that is called a ____ analysis because it
examines a company’s strengths, weaknesses, opportunities, and threats.
a. CRM c. JIT
b. TCO d. SWOT
18. ____ components can provide automated response to sales inquiries, Web-based order processing, and
online inventory tracking.
a. Mission statement
b. Customer relationship management (CRM)
c. Feasibility study
d. Total cost of ownership (TCO)

19. A systems request form should ____.


a. have clear instructions
b. be difficult to understand
c. not include enough space for all required information
d. not indicate what supporting documents are needed

20. Of the measures of feasibility in the accompanying figure, ____ considers questions such as “Does
management support the project?” and “Will the new system require training for users?”
a. schedule feasibility c. economic feasibility
b. technical feasibility d. operational feasibility

21. Of the measures of feasibility in the accompanying figure, ____ considers points such as “Does the
proposed platform have sufficient capacity for future needs?” and “Will the hardware and software
environment be reliable?”
a. schedule feasibility c. economic feasibility
b. technical feasibility d. operational feasibility

22. Of the measures of feasibility in the accompanying figure, ____ assesses tangible and intangible benefits
to the company in addition to costs.
a. schedule feasibility c. economic feasibility
b. technical feasibility d. operational feasibility
23. Of the measures of feasibility in the accompanying figure, issues that relate to ____ include “Has
management established a firm timetable for the project?” and “Will a project manager be appointed?”
a. schedule feasibility c. economic feasibility
b. technical feasibility d. operational feasibility

24. ____ is an example of a discretionary project.


a. Creating a new report for a user
b. Adding a report required by a new federal law
c. Including annual updates to payroll and tax percentages
d. Including quarterly changes in insurance reporting required by law

25. Projects where management has a choice in implementing them are called ____ projects.
a. discretionary c. appended
b. nondiscretionary d. concatenated

26. A systems analyst conducts a(n) ____ investigation to study the systems request and recommend specific
action.
a. preliminary c. systems
b. appendix d. transitional

27. The primary method of obtaining information during the preliminary investigation is to ____.
a. analyze organization charts c. review documentation
b. conduct interviews d. observe operations

28. In sequence, the interviewing process involves a series of steps: ____, conduct the interview, document
the interview, and evaluate the interview.
a. determine the people to interview, establish objectives for the interview, develop
interview questions, prepare for the interview
b. establish objectives for the interview, develop interview questions, prepare for the
interview, determine the people to interview
c. develop interview questions, prepare for the interview, determine the people to interview,
establish objectives for the interview
d. prepare for the interview, determine the people to interview, establish objectives for the
interview, develop interview questions

29. A survey is ____, generally takes less time, and can involve a broad cross-section of people.
a. more flexible than a series of interviews, and it is less expensive
b. more flexible than a series of interviews, but it is more expensive
c. not as flexible as a series of interviews, but it is less expensive
d. not as flexible as a series of interviews, and it is more expensive

30. In a preliminary investigation report, the ____ contain(s) a brief description of the system, the name of the
person or group performing the investigation, and the name of the person or group who initiated the
investigation.
a. introduction c. expected benefits
b. systems request summary d. time and costs estimates
Essay questions
List all the Steps in the SDLC?
1. System planning
2. system analysis
3. system design
4. system implementation
5. system security and support
List 18 of the skills a Systems Analyst needs?
1. Listening skills
2. technical knowledge
3. critical thinking
4. Communication skills, written and oral.
5. business knowledge
6. must know SD methodology.
7. computer programming
8. project management
9. CASE Tools Skills
10. Interpersonal skills
11. managerial skills
12. ability to develop project plans.
13. Determination of a specific understanding of NS application software requirements
14. Must possess knowledge of systems OP abilities in business operations.
15. strong analytical skills
16. strong PC Skills
list seven steps to do during the interview.
1. Determine the people to interview
2. establish objectives for the interview
3. develop interview questions
4. prepare for the interview
5. conduct interview
6. document the interview
7. evaluate the interview

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