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MJK

The document summarizes the troubleshooting and repair of a laptop with audio jack issues. After replacing the daughterboard and installing wavesmax drivers, audio was functioning through the headphone jack. The conclusion was that replacing the daughterboard resolved the issue of the audio jack not working.

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mahesasptr27
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53 views5 pages

MJK

The document summarizes the troubleshooting and repair of a laptop with audio jack issues. After replacing the daughterboard and installing wavesmax drivers, audio was functioning through the headphone jack. The conclusion was that replacing the daughterboard resolved the issue of the audio jack not working.

Uploaded by

mahesasptr27
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as TXT, PDF, TXT or read online on Scribd
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Current Issue : Audio jack Not function

Post checklist: Y
PPE checklist: Y
Sanitized unit: Y

* Before:
Check ST match
check Physical ok not found CID
check issue Unit Audio Jack Not Function
check Ac adapter 65 watt Green solid

* Troubleshooting:
RTC reset still issue
Drain power still issue
minimum post still Issue
Reseat DB still issue
Update bios versi 1.30.0 to new versi 1.31.0 still issue
Update Driver Audio from versi 6.0.9481.1,A49 to 6.0.9511.1, A78 still issue
ePSA Pass not error but test Sound in windows on Headphone No sound

* After:
Replace DaughterBoard still issue
Install wavesmax ok
Test audio jack via Headphone Unit Normal
ePSA Pass
Functional & Phisical Check Done By Customer
Close by Dfsm

* Conclusion:
Issue audio jack Not function Resolved After Replace DaughterBoard and install
wavesmax

Status part :
F78FC - Daughter Board : Faulty

CE tidak lengkap dalam menulis report


CE tidak menulis versi bios

selamat sore semua,


berikut hasil monitoring hari ini

1.A/N M.Ridwan : CE tidak lengkap dalam menulis report


2.A/N Ricky Hardian : CE tidak menulis versi bios

Fyi

Current Issue
No Power

Post Checklist Y
PPE Checklist Y
Sanitizert Checklist Y

Before
CE check unit Issue No Power
Check Physical no cid found
EPSA Fail
No indicator Led
Check Adaptor use 65 W solid green

Troubleshooting
RTC Reset still issue
Drain Power still issue
Minimum Post still issue
No adaptor to compare
Try ctrl+esc Plug adaptor still issue

After

Replaced part Mb issue solved but NIF issue no display


Re apply thermal pasta
cant flash sertag
Led indicator solid white and No display
Drain power still issue
RTC reset still issue
Minimum post same issue
Try without Memory led solid white no amber
suspect NEW MB DOA
RDR ?
RDR by ?

Conclusion
?

Status Part

9CKT0 : MB : DOA
7RMPY : NPR
06335 : NPR

Current issue : Keyboard fell off, Dc in loose and battry not charging
Post checklist: Yes
PPE checklist: Yes
Sanitized unit: Yes

Before:
LED Indicator Light Solid
Check Adapter, 65w Light Solid
Check Phisical,No physical demage
Try adapter other still issue

Troubleshooting:
epsa all pass but battery still 0%
Drain power still issue
Rtc reset still issue
Reseat and reset all part still issue
Test without memory still issue
Minimum post still issue
swap GK adaptor ( jika ada dan hasilnya )

After:

Replace Keyboard ok for issue solved for issue keyboard fell off
replace Dc in loose but still issue
replace MB still issue
re apply thermal pasta ok
flash sertag ok
Run epsa ok all pass but still battry 0%
battery status still 0%
status charging on epsa (idle/charging)?
Can't update bios and driver because battery 0%
Reseat and reset all part still issue
RTC reset still issue
Drain power still issue
Minimum post still issue
Call DTS Jessica for ask DSP can RDR battery or not
DTS jessica said battery out of warranty
Suspect battry and cable battery
Dispatch just cable battry because batteryout of warranty
RDR By DFSM because DTS unwilling dispatch

Conclusion:
Issue keyboard fell off and Dc in loose solved after replace all part
but NIF for battry cant charging status 0% on BIOS and EPSA and will RDR cable
battery

Status part:
Mobo: used
Thermal and chempad: used
Assy keyboard: used
Dc In: used

Current issue
No display because port hdmi issue

Before
Post checklist yes
Ppe checklis yes
Sanitized unit yes
Check Phisical OK no CID found
check cable power normal
Led power bttn on
PSU bist ok
Led keyboard on

Troubleshooting
Reset Cmos Still Issue
Psu bist still issue
Drain Power still issue
RTC Reset Still issue
Minimum Post Still issue
Swap GK cable hdmi still issue

After
Replace Mainboard still issue
apply thermal paste
cant flash sertag because unit no display
Drain power still issue
Rtc reset still issue
Minimum post still issue
Swap GK cable hdmi still issue
Suspect mb doa
RDR apa aja?
RDR by apa?

Conclusion:
Issue Port HDMI still issue after replace mb, Suspect mb doa

Close By DFSM

Par Status
Mainboard - Used
Pasta npr
Chempad npr

Optiplex 3060

Current issue
No power

Post checklist: Y
PPE checklist: Y
Sanitized unit: Y

*Before *
CE check unit Issue No Power
Cek Physical unit Ok and no cid found
Verify Service tag - Ok
Check Ppid - Ok
Psu Bist - Pass
Led Power - Off

Troubleshoot
Psu Bist - Normally
Run Epsa fail - No Power
Compare Cable Power - Still Issue
RTC reset - Still Issue
Drain power - Still Issue
Bios Recovery - Still Issue
Reset reseat and swap ram - Still Issue
Minimum post - Still Issue

After
Double Check Ppid
Replace Cable Control Switch - Still Issue
Replace Motherboard - Solved
re apply thermal pasta ok
NIF NO POST
Blink 2 Orange 3 Orange
Drain Power Still Issue
Disconnecting external divice Still issue
Rtc Reset Still issue
Reset Reseat Dimm Still Issue
Minimum Post Still Issue
Use it dimm user backup unit Still Issue
Use it Processor User backup Unit Solved
Flash Service Tag - Ok
Run ePSA All Pass
Update bios Old V.1.2.22 New V1.26.0
Check Activation Windows to Cmd - Not Acces
Check for functional and physical by Gusti Edi

Noted : Call Dts Dio Confirm Original Part Processor Not Original Dell
so this ser is Completed whitout any further ser because the problematic part is
not an original dell part

Conclusion: After Replace Cable Cntrl Switch, Replace Mb Thermal Issue Incompleted,
because the unit has a Problem in the Processor section after Troubleshooting

Status part
Cable Control Switch : Faulty
MB : Faulty
PAD NPR
THRMGRS : NPR

Issue not solved but DTS said closed this ticket


Close By DFSM

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