Contents

Important notice 3

Choosing the credit card that is right for you 4

The Credit Cards 4

Credit Limit 5

Cash Advance 5

Balance Transfer 5

Interest, Fees and Charges 6

Liability 6

Additional Services 8

Payments 8

Cancellation and Termination 10

Variation 11

Suspicious Transactions 11

EasyPay 12

EasyCash 13

Meaning of Words 15

Credit Card Rewards and Benefits Programme 16-20

Purchase with Rewards and Transfer Rewards 21-26

Smart® Move Programme 27-28

Travel Personal Accident Insurance for

Visa Gold, Platinum and Infinite Cardholders 29-40

V012022
Important notice
You need to read this document.
It sets out specific terms and conditions
on which we agree to provide you with
credit card products. You must read
it in conjunction with our Customer
Terms, the product brochure and any
other documents forming our banking
agreement. To the extent of any
inconsistency between these terms and
our Customer Terms, these terms prevail.
These terms do not apply to any existing
credit card products you have with us
to the extent that they are subject to
separate terms and conditions.

Key words
The meaning of key words printed like
this and other words used in our banking
agreement is explained in our Customer
Terms. Some additional key words which
apply to the products referred to in these
terms are explained at the end of these
terms.

How to contact us
To find out information (such as current
fees and interest rates or if you need us to
explain features or terms) in connection
with our products, you should contact us
at one of our branches, calling our
24-hour Client Care Centre at 265 8000 or
by visiting our website www.sc.com/bn.

3
1 CHOOSING THE CREDIT CARD
THAT IS RIGHT FOR YOU

We offer a variety of credit cards designed to suit your

personal banking needs. The particular types of credit
cards we offer are set out in the product brochures.
If you need us to explain any of the features of, or the
terms applying to, any credit cards, please contact us
(see contact details under “How to contact us” at the
front of these terms).

2 THE CREDIT CARDS

Issue of credit cards

2.1 We may issue a credit card to you and, if you ask, to
each supplementary cardholder. You must be at least
21 years old while each supplementary cardholder
must be at least 18 years old.
2.2 We will not issue any credit card unless we are
satisfied that you have met regulatory requirements.

Collection
2.3 Subject to our agreement, we may send the credit
card (and any renewal or replacement credit card) to
your registered address unless you notify us in writing
that you want to collect the credit card from us.

Activation Procedures
Each cardholder must comply with any activation
procedures notified from time to time.

Using the credit card

The terms of our banking agreement apply to each
use of a credit card. If a cardholder does not agree
with those terms, they must not sign the credit card
and must cut the credit card in half.

2.4 You accept the terms of our banking agreement when

you first use the credit card.
2.5 You must ensure that only the person issued with a
credit card uses it.

Supplementary cards
2.6 We send any supplementary cards, and all
communications relating to them to you.
2.7 Any communication we give to you or any
supplementary cardholder is taken to be given to all
of you.
2.8 You and each supplementary cardholder agree to be
bound by the instructions that any of you give us.

Corporate cards
2.9 If you have a corporate card, you are jointly and
separately liable with your employer for any balance
owing on your corporate card.
2.10 Your employer may give instructions in connection
with, ask us to terminate or ask us to change, the
credit limit of your corporate card.

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 Co-brand cards
2.11 We may convert a co-brand card to another type of
credit card.
2.12 We are not liable for any representations, promotions
or undertaking made by a business alliance partner.

Card issued by special arrangement

2.13 If the credit card is issued as part of a special
arrangement with an association, we may:
• disclose information in connection with our banking
agreement to the association and
• if you end our banking agreement your relationship
with the association also ends. See clause 10.3
(What happens if the account is terminated) for
more information.

3 CREDIT LIMIT

3.1 We notify you of the credit limit when your application

has been approved. We may vary the credit limit at
any time.
3.2 The credit limit is either an overall limit that
applies to all credit cards issued on an account or a
credit limit per credit card.

Exceeding your credit limit

3.3 It is your responsibility to ensure that the credit limit is
not exceeded.
3.4 In calculating whether the credit limit has been
exceeded, we may take into account:
• any transaction made using a credit card but which
has not been debited from the account for the
credit card; and
• any authorisation we have given to a third party in
connection with a proposed transaction using the
credit card.

Credit limit exceeded

3.5 If you exceed the credit limit or any temporary credit
limit extension has expired, you must immediately pay
us that part of the balance owing for the credit card
which exceeds the credit limit in addition to any
payment we require.

4 CASH ADVANCE

How to obtain a cash advance

4.1 You may obtain a cash advance using your credit
card at other financial institutions displaying the
logo of a card association and any VISA PLUS or
Mastercard Cirrus ATM.

Maximum limit on cash advance

4.2 The maximum limit of total cash advance withdrawal
on your credit card is 50% of your total credit limit.
The Bank may adjust the cash advance limit from time
to time, therefore for details of the maximum amount,
please contact us.

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5 BALANCE TRANSFER
5.1 If you request, we may permit a balance transfer
subject to any conditions we specify.
5.2 You must continue to make any required
payments to the account from which you transfer
a balance until we confirm that the account has
been credited. We are not liable for any overdue
payment or interest incurred relating to the account
from which you transfer a balance.
5.3 Any payment made on your account for the credit
card is first applied to reduce the balance transfer
before reducing the balance owing for the credit card.

6 INTEREST, FEES AND CHARGES

6.1 Interest, fees and charges (including finance

charges, cash advance fees, overlimit fees, annual fees
and administrative fees) are set out in the product
brochure and the tariff booklet.
6.2 Example of Interest Rate Computation
Statement Date: 17th April 2021
New Balance: BND1,058.00
Minimum Payment: BND87.81
Payment Due Date: 7th May 2021

If you choose to only make Minimum Payment on

the New Balance, you will be charged BND15.39 as
interest (calculated on a daily basis at 1.5% per month
on the outstanding balance) in your May statement,
provided there are no new transactions. You will not
be charged any interest or finance charges if you
make full payment by the Payment Due Date.
6.3 Interest is charged until the date the balance owing is
paid in full.
6.4 You must pay all costs such as debt collection fees we
incur in connection with the credit card on demand.

7 LIABILITY

General
7.1 You are liable for:
• any failure by you or any supplementary
cardholder to comply with the terms of our banking
agreement;
• all transactions made using a credit card (including
any supplementary card) except for disputed
transactions where you prove otherwise in
accordance with clause 17 of the Customer Terms;
• the balance owing for a credit card (including all
amounts debited and credited to the account for
the credit card by any supplementary cardholder);
and
• any transactions where we could otherwise have
exercised chargeback rights if you do not notify
us of the transactions and provide any further
documents or information we require within the
time periods required.
• all transactions made using a credit card.

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 Liability of supplementary cardholders
7.2 Each supplementary cardholder is liable for
transactions made using their supplementary card.

Disputes between you

and supplementary cardholders
7.3 Our rights and obligations relating to you and each
supplementary cardholder are not affected by
any dispute or claim you or the supplementary
cardholder may have against each other.

Purchase of goods or services

7.4 We are not liable for:
• the refusal of any merchant, financial institution
or other person to accept the credit card; and
• any defect or deficiency in goods or services
supplied to you by any merchant, financial
institution or other person.
You must resolve any complaint against any
merchant, financial institution or other person and no
claim against any of them may be set off against us.

Disputes with Merchants

7.5 We are not the manufacturer or supplier (or agent
thereof) of any goods and/or services purchased by
you using your card. We shall not be in anyway liable,
for any claims, injury, expense, loss or damage brought
or incurred by any party whosoever, or for any other
matter arising from or in connection with the use of
any goods or supply of any service purchased with
your card. Any complaints or comments in relation to
any goods or service purchased or any accompanying
terms and conditions of such goods or service are to
be directed to the relevant manufacturer or supplier.
7.6 Notwithstanding any dispute between you and the
merchant in respect of or in connection with any
goods and/or service purchased, you remain liable to
us for the entire transacted price.
7.7 You shall, in the event of any dispute with the
merchant in respect of or in connection with any
goods and/or services, deal directly with the merchant
and shall not have any recourse to us in respect
thereof

Liability for lost/ stolen credit cards

7.8 If the credit card is lost or stolen or if the PIN is
disclosed without your authorisation, your liability for
unauthorized transactions effected after such loss,
theft or unauthorised disclosure but before we are
notified thereof shall be limited to BND100 only if:-
(a) you immediately notify us in writing of the loss,
theft or unauthorised disclosure;
(b) you assist in the recovery of the unauthorised
charges incurred;
(c) you furnish to us a statutory declaration in the
format that we require or a police report together
with any other information we may require; and

7
 (d) we are satisfied that the loss, theft or disclosure
of the credit card or the PIN is not due to your
negligence or default.

Third party services offered with credit cards

7.9 Some types of credit cards give you access to services
provided by third parties. For example, if you hold a
Visa Gold Card, Visa Platinum Card or Visa Infinite
Card you may have access to the International
Emergency Assistance Service. You are liable for the
cost of any medical, legal or other services provided
under these third party services. You acknowledge
that the third party service providers do their best
to provide the services to cardholders and that the
services may not always be available (for example,
because of time, distance or location). Neither we nor
the third party service provider, or in the case of the
above example, Visa International Service Association
or Mastercard International, is liable to you for any loss
in connection with any service or its unavailability.
7.10 We are also not liable to holders of a credit card with
access to Emergency Cash Withdrawal for any loss
they suffer if we are unable to give immediate effect
to an Emergency Cash Withdrawal, replacement card
or any other facilities we offer in connection with the
credit card.

The Customer Terms include additional provisions

relating to your liability to us and exclusions or limits
on our liability. See, for example, “You indemnify us”
and “Exclusion of liability”.

8 ADDITIONAL SERVICES

8.1 We may offer additional services in connection

with your credit card. These may include reward
programmes, rebate or mileage programmes,
redemption schemes, balance transfer schemes,
funds transfer programmes, payment arrangements,
card protection and any other services we advise you
or which are otherwise available from time to time.
You can find out more about available services by
contacting us.
8.2 If you sign up for additional services, you are bound by
the terms of the additional services. To the extent of
any inconsistency between the terms of the additional
services and our banking agreement, our banking
agreement prevails unless the terms of the additional
services specify otherwise.
8.3 For details of any reward or other loyalty
programme applying to the credit card, please refer to
our banking agreement or contact us.

9 PAYMENTS

Payment by due date

9.1 On or before the due date set out in the
statement we issue for your credit card, you must
pay at least the minimum payment due as set out

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 in the statement. If we ask, you must authorise us to
deduct any payment from a nominated account.
9.2 Your liability to us remains even if, for any reason,
you do not receive your periodic statement.
9.3 Any amount which is credited to your credit card
account because of a merchant refund will not count
towards your fulfilment of the requirement that you
must, on or before the due date that is set out in the
statement that we issue for your credit card, pay at
least the minimum payment due that is set out in the
same

Calculation of minimum payment

9.4 We calculate the minimum payment in accordance
with our usual practice. We may change the method
we use to calculate the minimum payment at any
time. Please refer to your statement or contact us for
further information.

Currency of transactions
9.5 If any transaction made using the credit card is not
denominated in the currency of Brunei Darussalam, we
convert the amount of the transaction to the currency
of Singapore at a rate selected by Visa/Mastercard
Worldwide from within a range of wholesale market
rates or the government-mandated rate in effect
on the conversion day, as the currency of Brunei
Darussalam is not quoted in the international foreign
currency exchange market. This is in accordance with
our usual practice and our banking agreement.

How we apply payments before Clause 9.5

9.6 We may (but need not) apply payments we
receive to pay:
• fees, charges and interest shown on any statement;
then
• any balance subject to a promotional interest rate
with payment first being applied to the balance
with the lowest promotional interest rate; then
• any other balance shown on the statement; then
• other transactions on the account not shown on the
statement.
• Payments are taken to be made when we credit
them to your account. This does not include the
crediting made due to merchant refunds on your
credit card account.

What happens if you do not pay

9.7 If we do not receive the balance owing for a credit
card on or before the due date we may charge and
debit from the account for the credit card finance
charges as set out in the tariff booklet or elsewhere in
our banking agreement.
9.8 If we do not receive the minimum payment on or
before the due date:
• you must pay a late payment charge as set out
in the tariff booklet or elsewhere in our banking
agreement;
• you must not use the credit card until the minimum
payment has been paid;

9
 • we may suspend your use of the credit card.

Payment in full if we ask

9.9 Despite any other term of our banking agreement,
at any time we may demand immediate payment
of any amounts owing to us, whether or not already
reflected in a statement and whether or not due and
payable as at the date of the demand.
9.10 Interest is payable on the amounts referred to in
clause 9.8 and is calculated on the basis that it
accrues daily, starting from the date of our demand
and ending on the date of payment in full.

Refunds to the credit card account

9.11 We only credit a refund to the account for a credit
card in connection with:
• a transaction made with the credit card; or
• a payment to the account for the credit card; or
• any other credit owing to you, when we receive the
amount to be credited in Brunei Darussalam and in
accordance with our usual practice.

Statement
9.12 If you think there is an error on your statement you
must notify us in writing with details of the error within
14 days after the date of the statement. If you do
not do so, we treat the statement as correct.
9.13 We need not issue a statement for your credit card if
no transaction has been recorded on the account for
your credit card since the previous statement.

10 CANCELLATION AND TERMINATION

How to terminate
10.1 At any time we may choose to:
• cancel or suspend your right to use a credit card or
end the account for the credit card;
• refuse to authorise any transaction for which you
want to use a credit card; and
• refuse to re-issue, renew or replace a credit card,
without giving you any notice or reason.
10.2 You may terminate or end the account for a credit
card by notifying us in writing, by calling our Client
Care Centre , or by submitting a request through
mobile banking or online banking provided by the
Bank. If you are a Priority Banking customer, in addition
to the foregoing, you may also notify us through your
Priority Banking relationship manager or client service
manager.

What happens if the account is terminated

10.3 If you or we end the account for a credit card:
• you and any supplementary cardholder must not
use and are not entitled to use the credit card
(including any supplementary card) or any benefits
in connection with the credit card (including any
supplementary card);
• you and any supplementary cardholder must cut
the credit card (including each supplementary
card) in half; and

10
 • you must immediately pay all amounts owing to
us in connection with the credit card including
any supplementary card, including the balance
owing for the credit card). Interest is payable on
such amounts and is calculated on the basis that it
accrues daily, starting from the date you or we end
the account for the credit card and ending on the
date of payment in full.
10.4 Clauses 9.6, 9.11 and 10.3 survive the termination of our
banking agreement for the credit card

Termination of use of supplementary card

by cardholder
10.5 Either you or a supplementary cardholder may end the
use of a supplementary card by:
• notifying us in writing; and
• cutting the supplementary card in half and
returning the supplementary card to us.
10.6 If the supplementary card is not returned to us, we
may take prompt action in accordance with our
procedures for lost cards to prevent further use of
the supplementary card. You may be liable for any
transactions made using the supplementary card until
it has been returned or until we are able to implement
the procedures for lost cards. We may impose any
charges incurred from implementing the procedures.

11 VARIATION

11.1 If you are not comfortable with any changes we make

to our banking agreement, you may terminate the
account for the credit card in accordance with the
procedure in clause 10.
11.2 If we notify you of any changes to our banking
agreement in accordance with any applicable law
and you keep or use the credit card, the account for
the credit card or the PIN/password, you are taken to
have agreed to the changes.

12 SUSPICIOUS TRANSACTIONS

12.1 We need not honour suspicious transactions (and

need not notify you if this is the case).
12.2 We may publish any information in connection with
the credit card in the warning bulletin notifying the
merchants to seize the credit card. We need not give
any reason for doing so.
12.3 We may block the account for a credit card if we
consider there is any reason for doing so.

13 EASYPAY

EasyPay allows you to purchase goods and services

from merchants and repay the purchase price by
monthly instalments through your credit card.

Application process
13.1 To apply for an EasyPay plan, you can call our Client
Care Centre at 265 8000 or apply on your SC Mobile
App within 30 days of your purchase.

11
13.2 In addition to the pre-conditions set out in clause
2 of the Customer Terms, we may specify conditions
which you must satisfy before we approve an
application. For example, we may require that:
• you have purchased from the same merchant
other goods or services which have a total value
up to a level we specify; and
• the total value of the goods and services is
a minimum of BND300 and a maximum of
BND30,000 or such other amounts we specify.

Instalments
13.3 You must repay the EasyPay purchase price by
monthly instalments. We debit each instalment from
the account for your credit card. Each instalment is
calculated by dividing the EasyPay purchase price by
the EasyPay period.
13.4 We notify you of the manner in which you must repay
the instalments. For example, we may ask you to
nominate an account for repayment by direct debit
and give us documents to facilitate direct debit from
the nominated account.
13.5 If you want to change your EasyPay plan (for example,
the number of instalments, the amount of each
instalment or the EasyPay period), you should contact
us to discuss.
13.6 Your credit limit on your credit card is reduced by the
balance owing for the EasyPay plan on a particular
day.

Payment in full if we ask

13.7 Despite any other term of our banking agreement,
at any time we may demand payment of the balance
owing for your EasyPay plan in full, together with
all accrued but unpaid interest, fees and costs in
connection with your EasyPay plan. If we do so, you
must pay us immediately. Interest is payable on such
amounts and is calculated on the basis that it accrues
daily, starting from the date we ask you to pay and
ending on the date of payment in full.

Prepayment
13.8 You may prepay all (but not part) of the balance
owing for your EasyPay plan if, when you prepay, you
also pay all accrued but unpaid interest, fees and
costs in connection with your EasyPay plan (including
any prepayment fees as set out in the tariff booklet).
Details of these fees and costs are available by
contacting us.

Fee and charges

13.9 Fees and charges for an EasyPay plan (including
processing fees, application fees, [finance charges,
late payment fees] and prepayment fees) are set
out in the tariff booklet. At any time we may, by
notice to you, include finance charges in your EasyPay
plan in the same manner we charge finance charges
on the account for your credit card.

12
 Termination, suspension and cancellation
13.10 We may terminate or suspend your EasyPay plan at
any time by notice.
13.11 If:
• your credit card is cancelled or terminated by you or
us; or
• there is a default; or
• we terminate or suspend your EasyPay plan, we
may do any one or more of the following:
• debit the balance owing for your EasyPay plan from
the account for your credit card; or
• ask you to pay all amounts owing to us in
connection with your EasyPay plan (including the
balance owing for the EasyPay plan). If we do so,
you must pay us immediately.

Interest is payable on such amounts and is calculated

on the basis that it accrues daily, starting from the
date we ask you to pay and ending on the date of
payment in full.

14 EASYCASH

EasyCash is a short term loan that allows you to

transfer your available credit card balance into
your Standard Chartered Current Account/Savings
Account.

Application process
14.1 To apply for EasyCash, you can call our Client Care
Centre at 265 8000.

14.2 In addition to the pre-conditions set out in clause 2 of

the Customer Terms, we may specify conditions which
you must satisfy before we approve an application.
For example, we may require that:
• the minimum EasyCash amount is BND300 (not
including 3% processing fees). The maximum is up
to 95% of your available credit limit subjected to
approval.
• your EasyCash must include the processing fee of:
i) 3% service fee or BND30, whichever is higher
for a 12 months plan.
ii) 3% service fee or BND50, whichever is higher
for 18 and 24 months plan.

Instalments
14.3 The repayment for EasyCash is by monthly instalments
charged to the credit card from which the EasyCash
was applied from. The monthly instalment amount is
calculated by dividing the EasyCash amount by the
tenor of the EasyCash.

14.4 We will notify you in the manner in which you must

repay the instalments. For example, we may ask you
to nominate an account for repayment by direct debit
and give us documents to facilitate direct debit from
the nominated account.

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14.5 If you want to change your EasyCash plan (for
example, the number of instalments, the amount of
each instalment or the EasyCash period), you should
contact us to discuss.
14.6 Your available credit limit will be reduced by the
EasyCash amount applied. Repayment of your
EasyCash instalments will increase your available
credit limit.

Payment in full if we ask

14.7 Despite any other term of our banking agreement, at
any time, we may demand payment of the balance
owing for your EasyCash plan in full, together with
all accrued but unpaid interest, fees and costs in
connection with your EasyCash plan. If we do so, you
must pay us immediately. Interest is payable on such
amounts and is calculated on the basis that it accrues
daily, starting from the date we ask you to pay and
ending on the date of the payment in full.

Prepayment
14.8 You may prepay all (but not part) of the balance
owing for your EasyCash plan, if, when you prepay
you also pay all accrued but unpaid interest, fees and
costs in connection with your EasyCash plan. Details of
these fees and costs are available by contacting us.

Fees and Charges

14.9 Fees and charges for a EasyCash plan (including
processing fees, application fees, [finance charges,
late payment charges] and prepayment fees) are set
out in the tariff booklet. At any time we may, by notice
to you, include finance charges in your EasyCash plan
in the same manner we charge finance charges on
the account for your credit card.

Termination, suspension and cancellation

14.10 We may terminate or suspend your EasyCash plan at
any time by notice.

14.11 If:
• your credit card is cancelled or terminated by you or
us; or
• there is a default; or
• we terminate or suspend your EasyCash plan,
• we may do any one or more of the following:
• debit the balance owing for your EasyCash plan
from the account for your credit card; or
• ask you to pay all amounts owing to us in
connection with your EasyCash plan (including the
balance owing for the card loan plan). If we do so,
you must pay us immediately.

14.12 The EasyCash cannot be reversed and once the funds

have been deposited into the account for the credit
card applied, the EasyCash repayment plan will be
put into effect and can only be prepaid in full including
any fees, interests and costs associated. Interest is

14
 payable on such amounts as is calculated on the basis
that it accrues daily, starting from the date we ask you
to pay and ending on the date of payment in full.

15 MEANING OF WORDS

You also need to refer to our Customer Terms which

also define key words used in these terms. If a word
defined in these terms is also defined in our Customer
Terms, the definition in these terms applies for the
purposes of each account for a credit card.

Balance Transfer means a transaction where we debit

an amount you specify from your credit card and pay
the amount to another credit card with us or another
financial institution.

Cash Advance means cash issued in any currency

obtained by using the credit card.

Co-brand Card means a card issued by us in

conjunction with a business alliance partner.

Corporate Card means a card issued on the request

of a company and to the company’s individual
employee in accordance with an agreement between
the company and us.

Credit Limit means, for an account for a credit card,

the maximum amount you are entitled to have
outstanding on the account for the credit card.

EasyCash period means, the number of months we

specify over which you repay the EasyPay purchase
price by instalments.

EasyPay plan means a repayment plan with the

name EasyPay which we may provide for you to repay
the EasyPay purchase price in accordance with these
terms.

EasyPay purchase price means, for an EasyPay plan,

the amount we pay to the merchant for your purchase
of goods or services (rounded down to the nearest
ten dollars with the remainder charged to your credit
card).

Statement means a hardcopy statement or electronic

statement

Supplementary Card means, for an account for

a credit card, a credit card issued to a person you
authorise as a supplementary cardholder on your
account for the credit card.

Supplementary Cardholder means each person to

whom we issue a supplementary card.

15
 Credit Card
Rewards and
Benefits
Programme
Important notice
You need to read this document.
This document contains additional
product terms applicable to your
Standard Chartered credit card
rewards and benefits programme
(rewards programme). You must read
it in conjunction with our Customer
Terms, our Credit Card Terms and any
other documents forming our banking
agreement.

Inconsistency
If there is any inconsistency between
these terms and any other terms in
our banking agreement, these terms
prevail. The following conditions
apply to the issuance of rewards
to your credit card. The credit card
rewards programme is available to
all cardholders whose accounts are in
good standing.

17
1. 360° REWARD POINTS ISSUANCE AND
REDEMPTION

Payment in full if we ask

1.1 You earn Reward Point for every BND5 charged to
your credit card. The transactions which qualify the
earning of Reward Points include the following:
1.1.1 Local purchases
1.1.2 Overseas purchases
1.1.3 Cash advances

1.2 We calculate Reward Points on transactions effected

on a daily basis. We round the calculations down to
the nearest Reward Points.
1.3 We do not issue Reward Points on the following:
1.3.1 Transactions which are not submitted by the
merchants to us for processing.
1.3.2 Amounts which are rolled over from preceding
months’ transactions.
1.3.3 Transactions which are cancelled.
1.4 Reward Points will be calculated on transactions
effected by primary cardholders and supplementary
cardholders. You may combine your Reward Points to
make a redemption. You are responsible for keeping
track of your Reward Points.

Points redemption
1.5 You must redeem all Reward Points before the expiry
or termination of your card and before the expiry of
your Reward Points.
1.6 You cannot transfer any unused Reward Points from
one card account to another. If you open a new
card account and terminate your previous card
account, any unredeemed Reward Points earned on
your previous card account will be forfeited.
1.7 We reserve the right to determine and vary the
method Reward Points calculation. If there is an error
in our calculation, we will adjust your Reward Points in
your account.
1.8 Primary cardholders may redeem Reward Points
for goods, products or services from our rewards
catalogue, subject to their availability from the
merchants.
1.9 Redemption requests may be done through online
banking, or other channels that we may prescribe.
You agree to the terms of these services when you
redeem your Reward Points through these channels.
1.10 You may only redeem annual card fee rebates and
air miles through phone banking and online banking
services.

2. RELATIONSHIP REWARDS

2.1 Relationship rewards refer to Reward Points

awarded to you as our Priority Banking client. You will
be awarded relationship rewards for your personal
accounts where you are the primary holder.
2.2 In order to qualify for rewards under this section, you
may satisfy the following conditions:

18
 2.2.1 You must hold a valid Standard Chartered
Visa Infinite credit card, and you must have
a minimum spend of BND250 on your VISA
Infinite credit card in retail transactions per
month.
2.2.2 You must be our Priority Banking client.
2.3 Relationship rewards will be credited to your
Standard Chartered Visa Infinite credit card account.
2.4 If your accounts are closed in the preceding month,
you will no longer earn reward on those accounts.
2.5 We calculate relationship rewards according to the
qualifying balance in your accounts. They are as
follows:-
2.5.1 Savings and current account: 5 points per
month for every BND50,000 average monthly
balance of BND equivalent
2.5.2 Fixed Deposits: 5 points per month for every
BND50,000 average monthly balance of
BND equivalent
2.5.3 Investments: 5 points per month for every
BND8,000 month-end balance of BND
equivalent for Unit Trusts, Bonds, Structured
Notes, Premium Currency Investment and
Structured Deposit
2.5.4 Home Loans: 5 points per month for every
BND10,000 month-end balance.
2.6 Qualifying balances will be calculated and rounded
down to the nearest denomination indicated as per
2.5.1 to 2.5.4.
2.7 The maximum Reward Points calculated for each of
the account is 1,000 Reward Points per account type,
shown in clause 2.5 above.
2.8 Qualifying balance used for calculating relationship
rewards in foreign currencies will be converted to
Brunei Dollars at a rate determined by us, for the
purposes of calculating qualifying balances.

3. ROYAL BRUNEI AIRLINES AIR MILES CONVERSION

3.1 You must be a Royal Skies member before you can use
your rewards points to redeem Royal Skies air miles.
3.2 You can enroll to become a Royal Skies member by
visiting the website www.flyroyalbrunei.com and
agreeing to its terms.
3.3 We may determine the amount of Reward Points
required for conversion into air miles. We may vary the
rate of conversion at our discretion.
3.4 If you wish to redeem your Reward Points for air miles,
you may do so in blocks of 500 Reward Points.
3.5 You are responsible for providing accurate information
to Royal Brunei Airlines when you make a redemption.
3.6 Conversion to air miles is subject to the processing
time by Royal Brunei Airlines Office. We are not liable
for any delay in the conversion process or any transfer
or updating of your Royal Skies member account.
3.7 Your converted air miles will be reflected in your Royal
Skies account statement.

19
4. SINGAPORE AIRLINES AIR MILES CONVERSION

4.1 You must be a KrisFlyer member before you can use

your rewards points to redeem KrisFlyer miles.
4.2 You can enroll to become a KrisFlyer member by
visiting the website www.krisflyer.com and agreeing to
its terms.
4.3 We determine the amount of Reward Points
required for conversion into air miles. We may vary the
rate of conversation at our discretion.
4.4 If you wish to redeem your Reward Points for air miles,
you may do so in blocks of 1000 Reward Points.
4.5 You are responsible for providing accurate information
to Singapore Airlines when you make a redemption.
4.6 Conversion to air miles is subject to the processing
time by Singapore Airlines. We are not liable for any
delay in the conversion process or any transfer or
updating of your KrisFlyer account.
4.7 Your converted air miles will be reflected in your
KrisFlyer account statement.

5. DISCOUNTS AND BENEFITS

5.1 You may use your credit card to enjoy discounts and
benefits which are featured on our website or which
may be communicated to you via digital channels
such as email and/or SMS.
5.2 All discounts and benefits are subject to availability
by the merchants. We and the merchants have
the discretion to vary and substitute discounts and
benefits without prior notice.
5.3 If you are not satisfied with the products, goods or
services purchased using discounts and benefits
offered by our credit cards, you can direct your
queries and feedback directly to the merchants. We
are not responsible for the quality of the products and
goods or the quality of the services provided by the
merchants.

20
 Purchase with
Rewards and
Transfer Rewards
Important notice
You need to read this document.
This document contains additional
product terms applicable to your
Standard Chartered credit card
rewards and benefits programme
(rewards programme). You must read
it in conjunction with our Customer
Terms, our Credit Card Terms and any
other documents forming our banking
agreement.

Inconsistency
If there is any inconsistency between these
terms and any other terms in our banking
agreement, these terms prevail.

The following conditions apply to the

issuance of rewards to your credit card.
The credit card rewards programme
is available to all cardholders whose
accounts are in good standing.

22
TERMS AND CONDITIONS FOR USE OF THE BONUS POINTS
REDEMPTION / TRANSFER VIA ELECTRONIC CHANNEL
SERVICE

1.1 These terms and conditions (“Terms”) apply to your use

of the bonus points redemption / transfer via electronic
channel service provided by Standard Chartered Bank
(Brunei branch) (“the Bank” or “we” or “Standard
Chartered”).

1.2 The bonus points redemption / transfer via electronic

channel service is provided as part of the Bank’s electronic
banking services, and accordingly:
1.2.1 these Terms are in addition to and shall be read with
the Customer Terms, our privacy notice published in
our website and any other documents forming part of
our banking agreement (and any reference to the
terms and conditions of the Customer Terms shall
include reference to these Terms).
1.2.2 The meaning of key words printed like this is
explained in the Customer Terms unless defined
in these Terms. The Customer Terms may be accessed
through our website.
1.2.3 In the event of any conflict or inconsistency, these
Terms shall prevail over the Customer Terms to the
extent of such conflict or inconsistency.

1.3 By using the bonus points redemption / transfer via

electronic channel service, you acknowledge and agree
that:
1.3.1 The following sub-features will be available to you
(and any applicable terms and conditions pertaining
to each sub-feature shall apply to you):
(i) “Purchase with Rewards” by activation/selection of
card;
(ii) “Purchase with Rewards” by replying in the positive
to our notices and communications under the
bonus points redemption / transfer via electronic
channel service; and
(iii) “Transfer Rewards”:
(I) The transfer of Reward points for merchant
loyalty points or air miles with a certain
merchant is also subject to that merchant’s
terms and conditions including eligibility and
time required to process any transfer and
credit your merchant loyalty points or air
miles. You may need to check with the
relevant
merchant concerned, should the need arise.
(II) Standard Chartered is not an agent of
the merchant and makes no warranty or
representation as to the quality,
merchantability or fitness for purpose of
the goods and services bought and accepts
no liability for the goods and services
provided by any merchant. Any dispute
about the samemust be resolved directly
with the merchant.
(III) The individual merchant or airline may
change its loyalty or air miles programme

23
 terms and conditions, including regulations,
policies, benefits, conditions of participating
or air miles levels, in whole or in part at any
time with or without notice, even though
such changes may affect the value of the air
miles already accumulated.
(IV) Any personal information and details of
your relevant merchant loyalty points or air
miles programme (including without
limitation, your name and membership
number (where relevant)) that you disclose
and provide under the bonus points
redemption / transfer via electronic channel
service must match that on file with the
merchant or airline under the loyalty or air
miles programme. Any difference between
this information and that on file with the
merchant or airline under the loyalty or air
miles programme can cause delays or
prevent merchant loyalty points or air miles
from being transferred successfully.
(V) Once you send in a transfer request under
the bonus points redemption / transfer via
electronic channel service, no amendment,
cancellation or reversal of the transfer will be
allowed.
(VI) We are not responsible for any fraud or
unsuccessful transfer.
(VII) We are not responsible for the actions or
omissions of the individual merchant or
airline.

All of the above (i) to (iii) are based on a conversion rate

as specified by Standard Chartered.

The list of merchants under the bonus points redemption /

transfer via electronic channel service may change from
time to time.

Standard Chartered may suspend the calculation or

accrual of Reward points, merchant loyalty points or air
miles, to rectify any errors in the calculation of Reward
points, merchant loyalty points or air miles or adjust the
calculation as we reasonably deem fit without giving you
prior notice or reason.

If an adjustment to your Reward points causes you to

redeem/transfer such a transaction amount or receive
such number of merchant loyalty points or air miles that
you would not otherwise be entitled to or if you redeem/
transfer more Reward points than you are entitled to, you
agree that you owe us the value of such excess
redemption/transfer. Under such circumstances, we
reserve the right to: (I) reduce your Reward points
accordingly, (II) withhold the awarding of any subsequent
Reward points or redemption/transfer of any subsequent
reward, and/or (III) chargeback the value of the Reward
points or reward to the principal cardholder’s card
account. The value of the Reward points in such instances
shall be determined by us in our reasonable discretion.

24
 Fraud or abuse of the redemption/transfer may result in
theforfeiture of accrued Reward points dollars as well as
the cancellation of a card.

Standard Chartered reserves the right to: (A) vary, modify

or amend these Terms (including adding or deleting any
terms); (B) change the conversion rates or substitute any
merchant loyalty points or air miles with another reward of
a similar value; (C) withhold or cease the redemption/
transfer of Reward points to you, without prior notice
provided that such rights are not exercised improperly.
Further, Standard Chartered reserves the right: (AA) to
determine at its sole and absolute discretion the type of
cards eligible; and (BB) not to proceed with any request
from you to use any or all of the above-mentioned sub-
features due to any reason, under the bonus points
redemption / transfer via electronic channel service.

In the event a service fee or transfer fee is chargeable for

any redemption/transfer of your Reward points.
1.3.2 You shall receive notices and communications
under the bonus points redemption / transfer via
electronic channel service by electronic means
including byemail, SMS or online banking inbox; you
further accept and acknowledge that any such
notices and communications received by you
pertaining to your Reward points balance enquiry
may not be encrypted and may contain personal
information and information pertaining to your
linked accounts, and we shall not be responsible or
liable to you for any possible release, loss or
interception of such personal information and/or
information.
1.3.3 In order for you to continue to use the bonus points
redemption / transfer via electronic channel service,
you may be required to ensure that Push
Notification continues to be enabled on your mobile
device for the mobile app and you have internet or
mobile data connectivity.
1.3.4 You consent to the use and disclosure of your
personal information and the details of your
relevant merchant loyalty points or air miles
programme under the bonus points redemption /
transfer via electronic channel service to Standard
Chartered and that merchant for the purpose
of availing the bonus points redemption / transfer
via electronic channel service.
1.3.5 In respect of any third party’s personal information
that you disclose, you represent and acknowledge
that you have, prior to such disclosure, obtained the
appropriate consent for its use and disclosure under
these Terms from that third party.

1.4 If you inform us that the security of your mobile app or

security code has been compromised or that the
electronic equipment which you use to access any
electronic banking services is lost or stolen, we may require
you to change the security code or cease the use of the
bonus points redemption / transfer via electronic channel
service.

25
1.5 In addition to the disclaimers and your liability stated in
our Customer Terms (as found in the link above):
1.5.1 We do not represent or warrant that the bonus
points redemption / transfer via electronic channel
service will be accessible at all times, or function
with any electronic equipment, software,
infrastructure or other electronic banking services
that we may offer from time to time.
1.5.2 Unless a law prohibits us from excluding or limiting
our liability, we are not liable for any loss you incur in
connection with the use or attempted use of the
bonus points redemption / transfer via electronic
channel service, or your instructions, or any
unauthorised transactions through or in connection
with the bonus points redemption / transfer via
electronic channel service.
1.5.3 You shall indemnify us from all loss and damage
which we may incur in connection with any
improper use of the bonus points redemption /
transfer via electronic channel service.

Meaning of words
Push Notification is a service provided by Apple and Google for
their respective mobile operating systems i.e. iOS and Android
respectively through which an iOS or Android mobile app can
send a user (who has installed the mobile app) a notification.

26
Smart® Move
Programme
 Important notice
You need to read this document.
This document contains additional
product terms applicable to your
Smart® Move Programme. You must
read it in conjunction with our Customer
Terms, our Credit Card Terms and any
other documents forming our banking
agreement.

Inconsistency
If there is any inconsistency between these
terms and any other terms in our banking
agreement, these terms prevail.

Under the Smart® Move Programme (“Programme”), you

as a Standard Chartered primary cardholder, may apply to
transfer outstanding balances with any credit card issuer to
your Standard Chartered credit card account.

1. Transfers of outstanding balances under Standard

Chartered accounts is not permitted under this
Programme.

2. We calculate finance charges and interest payable

on the outstanding balances transferred to your
account with us. The finance charges and interest
payable will be calculated as at the date of the first
balance transfer effected to your account.

3. You must continue to pay all outstanding balances

due to the other credit card issuers until we confirm to
you that we have successfully effected the transfer of
that part of your outstanding balance to your account
with us. We are not liable for any interests or fees
charged by the other credit card issuer.

4. We reserve the right to approve or reject your

application. We need not give you a reason for our
decision.

28
 Travel Personal
Accident Insurance
for Visa Gold,
Platinum and Infinite
Cardholders
 Important notice
You need to read this document.
This document contains additional
product terms applicable to your
Visa Gold, Visa Platinum and Visa
Infinite credit card. You must read
it in conjunction with our Customer
Terms, our Credit Card Terms and any
other documents forming our banking
agreement.

Inconsistency
If there is any inconsistency between
these terms and any other terms in our
banking agreement, these terms prevail.

Standard Chartered Bank, Brunei has

arranged travel accident insurance
coverage for the benefit of Standard
Chartered Visa Gold, Visa Platinum and
Visa Infinite credit cards (“Cardholders”)
under the Master Policy issued by
National Insurance Company Berhad
(‘Insurer’), to the Bank, the full terms of
which may be inspected on request.

1. GENERAL CONDITIONS

1.1 The due observance and fulfillment of the terms,

conditions, exclusions and endorsements of this
insurance by the Standard Chartered Bank, Brunei
Darussalam and the Insured Person(s) and claimants
in so far as they relate to anything to be done or
complied with by them, and the truth of the
statements and details in every proposal/application
form and declaration shall be conditions precedent to
any liability of the Insurers to make any payment under
this insurance.

1.2 If the Insurers shall disclaim liability to the Insured

Person/the Standard Chartered Bank, Brunei
Darussalam for any claim hereunder and such claim
shall not within twelve calendar months from the date
of such disclaimer have been referred to arbitration
under the conditions herein contained then the claim
shall for all purpose be deemed to have been
abandoned and shall not thereafter be recoverable
hereunder.

30
1.3 The insurance does not cover death, disablement,
injury, illness, loss, breakage, or damage to property
sustained by Insured Person (s) arising from causes
directly or indirectly in consequence of:

Riot civil commotion, war, invasion act of foreign

enemy, hostilities (whether war be declared or not),
terrorism, civil war, rebellion, revolution, insurrection
or military or usurped power, ionizing radiations or
contamination by radioactivity from any nuclear
fuel or from nuclear waste from process of nuclear
fission, or from any nuclear weapons material; suicide
or attempted suicide, self-injury, insanity, venereal
disease, pregnancy, child-birth, from having been
under the influence of alcohol or drugs other than
those prescribed by a registered physician, HIV
(Human Immunodeficiency Virus) and/or any HIV
related illness including AIDS, or pre-existing medical
or physical condition(s) of the Insured Person or close
relatives whose health condition(s) may have
bearing on this insurance unless such conditions
have been declared to and accepted by the Insurers
and are endorsed on this insurance by the Insurers;
Or from engaging in sports or games for a professional
club, hunting, winter sports, aerial sports,
mountaineering, football, polo, scuba diving, racing
other than foot racing, riding or driving in any kind of
race or practicing therefore, motorcycling on other
than paved or unpaved roads designed primarily for
automobiles or hazardous adventure activities;
performing Pilgrimage to Mecca for Haj, mysterious
disappearance and unexplained loss, travelling in,
entering or descending from any aircraft other than as
a fare-paying passenger on a recognized airline
operating on a regular scheduled air routes and
between properly established and maintained airports.

1.4 The age limits for this insurance are from a minimum
age of 18 years up to maximum age of 70 years.

1.5 The limit of benefit for each Insured Persons shall be as

stated in the insurance schedule.

1.6 This policy shall exclude any loss, damage, cost or

expense directly or indirectly arising out of any kind of
infectious or contagious disease or epidemic.

1.7 The policy does not cover any Insured Person (applying
to Principal Cardholders and Supplementary
Cardholders) who is traveling contrary to the advice
of a Medical Practitioner or for the purpose of obtaining
medical treatment and that no Insured Person knows
of any condition, cause or circumstances existing at the
date of issue of this insurance that may necessitate the
cancellation or curtailment of the planned journey.

1.8 The Insured Person shall act with prudent manner

and exercise reasonable care for the safety.

31
2. THE BENEFITS

2.1 The Insurer will pay Benefit for death or disablement

(the Results) as described below in respect of an event
which gives rise to injury caused solely and directly by
violent accidental external and visible means which
injury shall independently of any other cause be the
sole and direct cause of any of the Results (1) to (4)
occurring within one year of such
event (‘Event’):-
Provided always that

BENEFIT
Visa Gold Visa Platinum and
Cardholder Infinite Cardholder*
(1) Death BND250,000 BND500,000

(2) Loss of both hands or

both feet or sight of BND250,000 BND500,000
both eyes

(3) Loss of one hand and BND250,000 BND500,000

one foot

(4) Loss of either one hand

or one foot and sight of BND250,000 BND500,000
one eye
* Benefits for supplementary cardholders (other than spouse) aged between 18
and 23 years old are limited to BND100,000.

BENEFITS SUM INSURED (BND)

Insured Principal
Cardholder only
(1) Accidental Death and Total BND500,000
Permanent Disablement per Insured Person

Limit of benefit for persons

holding Supplementary Card
(other than spouse) aged
between 18 to 23 years old is
BND100,000.00

(2) Medical Expenses: Up to BND2,500.00

Maximum Limit per event
per Insured Person

(3) Missed Flight Connection

(after 8 consecutive hours):
Maximum Limit per event per
Insured Person or Per Family -
BND200.00

Travel Delay (after 8

consecutive hours): Up to
Maximum Limit per event per BND1,500.00
Insured Person or Per Family - in the aggregate
BND650.00

Baggage Delay (after 8

consecutive hours):
Maximum Limit per event per
Insured Person or Per Family -
BND650.00

(4) Loss or damage of baggage Up to BND1,000.00

and personal effect: per Insured Person

32
2.2 If the Insured Person qualifies for one or more
Benefits under any of Results (1) to (4) arising out of
one Event, the Insured Person shall not qualify for:
a) any specific one of such Benefits if the Result is
included in any other specific Result for which a greater
Benefit is payable.
b) an aggregate total Benefit in excess of the
Benefit payable for Result (1).
2.3 If the Insured Person qualifies for a Benefit under any
of Results (1) to (4) arising out of one Event the Insurer
will not have any further liability in respect of any
subsequent accident happening to that Insured Person.
2.4 Should the Insured Person suffer any of the insured
injuries prior to being eligible for Benefits under this
insurance, such injury or injuries will be taken into
consideration when calculating Benefits under this
insurance and such Benefits will be reduced accordingly.
2.5 No benefits will be payable unless death or loss occurs
within 12 months from the date of Injury.

3. TRAVEL ACCIDENT

3.1 This section of the insurance provides indemnity for

accidental death due to accident and total permanent
disablement to Insured Person/s whilst on board a
licensed common carrier.
3.2 The benefits described in this section shall be payable
for accidental death and total permanent disablement
occurring within 12 months of the accident causing:-
(a) total and permanent loss of sight in one, or both
eyes;
(b) loss by severance or permanent and total loss of use
of one or more limbs; or
(c) accidental death.
3.3 Total permanent disablement would mean any form of
permanent disablement which renders the Insured
Person totally and permanently incapable of carrying
out the normal duties and functions of any type of job
continually and uninterruptedly for twelve (12) months
from the date of injury and in all probability will
continue for the remainder of the Insured Person’s life.
3.4 The maximum amount payable for any and all events
arising under this section shall not exceed the maximum
of the Sum Insured each Insured Person during the
period of insurance.
3.5 Limit of benefit for persons holding supplementary
card (other than spouse) aged between 18 to 23 years is
BND100,000.00.
3.6 In the event of the death and an Insured Person giving
rise to a claim under this section, the beneficiary shall
be that person’s next of kin or estate according to the
laws of Negara Brunei Darussalam.

4. MEDICAL EXPENSES

This policy will reimburse the Insured Person for:-

4.1 Medical and hospital treatment necessarily incurred
within six (6) months from the date of accident giving
rise to the claim as a direct result of accidental bodily

33
 injury or illness whilst travelling outside Brunei
Darussalam.

4.2 The total medical expenses incurred shall not

exceed the maximum limit specified in the Schedule.
This section is extended to cover treatment for
miscarriage arising from an accident up to the limit
of indemnity as stated while travelling outside Brunei
Darussalam.
The first BND50 of each and every claim to be borne by
Insured Person.

5. MISSED FLIGHT CONNECTION

5.1
This section will indemnity if the Insured Person missed
the confirmed connecting flight due to delay of the
confirmed incoming flight, we will reimburse you for:-
5.1.1 Reasonable incurred expenses on hotel
accommodation, meals or refreshment only if it is
not provided or compensated by the airlines or any
third party.
5.1.2 That the missed flight connection must be verified in
writing by the operator(s) of the airline or their
handling agent(s).
5.1.3 A limit of BND200.00 each Insured Person or per
family.

6. TRAVEL DELAY

6.1 If the departure of the scheduled public conveyance in

which you had arranged to travel is delayed for from
the time specified in the itinerary issued to you due to
strike/industrial action, adverse weather conditions or
mechanical breakdown/derangement of that public
conveyance, or due to interruption of the journey of that
scheduled public conveyance as a result of mechanical or
structural defect, this policy will indemnify:
6.1.1 A limit of BND150.00 for full eight (8) hours of delay
and BND100.00 for the following eight (8)
consecutive hour up to BND650.00 per event.
6.1.2 In addition, if any of the planned trip is cancelled
due to delay, a reimbursement of up to the amount
specified in the schedule is payable to the Insured
Person in respect of irrecoverable deposits or charges
paid in advance or contracted to be paid for the
benefit of the Insured Person provided that the
Insured Person continue with the planned trip.
OR
6.2 Up to the maximum limit as specified in the schedule in
respect of irrecoverable deposits or charges paid in
advance or contracted to be paid for the benefit of the
Insured Person but only in the event of cancellation of the
planned trip by the Insured Person and immediate return
to Brunei.

7. BAGGAGE DELAY

7.1 Payable if checked-in baggage is certified by the airline

carrier is delayed, misdirected or misplaced by the
common air carrier upon your arrival at the baggage pick

34
 up point for at least eight (8) hours for emergency
purchases of essential items of clothing or requisites,
provided always that:-
7.1.1 The limit of indemnity is BND150.00 for full eight
(8) hours of delay and BND100.00 for the following eight
(8) consecutive hour up to BND650.00 per event.
7.1.2 The delay is certified by an official Baggage
Irregularity Report from the airline or in writing by
letter from the tour operator.
7.1.3 The delay is not a result of detention or confiscation
by customs or other officials.
7.1.4 Documentation (including original purchase
receipts) is produced by the Insured Person showing
the details of the expenditure.
7.1.5 A claim cannot be made under this section if the
same loss is claimed for under the baggage section
of this insurance.
7.1.6 This section does not apply to upon return to Brunei
as final destination or end of the trip.

8. BAGGAGE DAMAGE & PERSONAL EFFECTS

8.1 The policy will indemnity up to the amount of Sum

Insured specified in the Schedule for loss of or damage to
the accompanied baggage, or baggage purchased
on the trip, trunks, suitcase and the like receptacles
including clothing and personal effects worn owned by
or held by the Insured Person occurring during the period
of insurance.

In the event that you purchase a comparable

replacement for the lost article, we will pay the
replacement cost provided the lost article was not more
than two years old at the date of loss. If you cannot
prove the age of the lost article, or if the article is more
than two years old, or if the article is not replaced, we
will deal with the claim on the basis of original purchase
value of the article less depreciation or the cost of repair
whichever is the lesser.

If any article is proven to be beyond economical repair,

a claim will be dealt with under this policy as if the
article had been lost.

In the event of loss of or damage to any property insured

forming part of a pair or set, our liability shall not exceed
a proportionate part of the value on the pair or set. We
shall not be liable for more than BND800 in respect of
any one article or pair or set of articles.

PROVIDED ALWAYS THAT:-

8.1.1 The Insurers shall not be liable for losses other than
those resulting from theft, burglary, accident or
mishandling by carriers and then only if the loss has
been reported to the police, the carriers or a
responsible authority within 24 hours of the
occurrence.
8.1.2 The Insured Person(s) shall observe ordinary and
proper care for the safety of the property insured,

35
 including examination of baggage when received
and in the event of any destruction, loss or damage
coming to the notice of the Insured Person(s) he
shall give IMMEDIATE notice to:-
a. The police in case of theft, loss or willful damage
by a third party, and obtain a certified copy of he
official police report.
b. The carriers when loss or damage has occurred
during transit, and obtain a copy of the official
Baggage Irregularity Report.
8.1.3 The insurance does not cover loss or damage in
consequence of delay, confiscation, detention or
examination by customs authorities or other
officials.
8.1.4 The insurance does not cover loss of cash, bank
notes, negotiable instruments, bonds or securities
and documents or any kind and all expenditure
resulting from losses of passports, visas, air tickets,
and transportation, accommodation or any other
tour vouchers.
8.1.5 The insurance does not cover unaccompanied
baggage or baggage left behind, or losses arising
from personal negligence, or unexplainable
disappearance.
8.1.6 This insurance does not cover:-
a. Breakage or damage to fragile articles of every
description, stereo, video and other electronic
equipment, cassette and record players, radios,
household appliances, china, glassware,
porcelain, objets d’art, set and unset precious or
semiprecious gemstones, jewelery.
b. Sports equipment whilst in use.
c. Wear and tear, moth or vermin, cleaning,
repairing or restoring process, atmospheric or
climatic changes, or depreciation in value and
such depreciation shall be applied wholly at the
discretion of the Insurers.
d. Loss, breaking or damage to eyeglasses, eyelens,
dentures and other refraction aids, or to hearing-
aids.
8.1.7 The first BND50 of each and every claim to be
borne by the Insured Person.

9. ACCIDENT OCCURRENCE

9.1The words "Accident Occurrence" shall mean all

individual losses arising out of and directly occasioned
by one catastrophic accident. However, the duration
and extent of any one Accident Occurrence so defined
shall be limited to both:
9.1.1 an Accident Occurrence resulting in death and/or
dismemberment and/or permanent total
disablement and/or partial disablement of one
(1) or more person insured by the Insurer, in respect
of such risks, and
9.1.2 72 consecutive hours and no individual loss which
occurs outside this period shall be included in that
Accident Occurrence.

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9.2 The Insurer may choose the date and time when such
period of consecutive hours commences and if any
catastrophic accident is of greater duration than the
above period the Insurer may divide that catastrophic
accident into two or more Accident Occurrences
provided no two periods overlap and provided no
period commences earlier than the date and time of
the happening of the first recorded individual loss to
the Insurer in that catastrophic accident.
The word "death" shall mean:

in the case of personal accidental death policies any

death which qualifies for benefits under the original
insuring clause issued to the Insured Person by the
Insurer and occurs directly and independently of all
causes within twelve (12) calendar months from the
date of the Accident Occurrence causing such death
death, The words "dismemberment", "partial
disablement" and "permanent disablement" shall mean
and dismemberment or partial disablement or
permanent total disablement which qualifies for benefit
(including associated medical expenses) under the
original policy issued by the Insurer.

10. AGGREGGATE LIABILITY CLAUSE

It is hereby declared and agreed that the Insurer's

maximum liability per conveyance/location in respect of
loss suffered by all Insured Persons for each and every
accident and/or series of losses arising out of one
accident occurrence (as per DEFINITION OF 'ACCIDENT
OCCURRENCE' CLAUSE) shall not exceed the Aggregrate
Limit of Liability of BND5,000,000.00. In the event the
Aggregate Limit of Liability is insufficient to pay the full
amount of compensation for each Insured Person, then
the amount payable to each Insured Person shall be
reduced proportionately, based on the ratio of the
Aggregate Limit of Liability to the total amount of
compensation that would have been payable except for
such Aggregate Limit of Liability.

Further, irrespective of the number of policies effected or

obtained by the Insured Person with the Insurer, the
Insurer's maximum limit of liability any one life shall not
exceed BND3,000,000.00

11. ELECTRONIC DATA ENDORSEMENT B

11.1 Electronic Data Exclusion

Notwithstanding any provision to the contrary within the
Policy or any endorsement thereto, it is understood and
agreed as follows:
11.1.1 This policy does not insure loss, damage, destruction,
distortion, erasure, corruption or alteration of
ELECTRONIC DATA from any cause whatsoever
(including but not limited to COMPUTER VIRUS) or
loss of use, reduction in functionality, cost, expense
of whatsoever nature resulting therefrom, regardless
of any other cause or event contributing
concurrently or in any other sequence to the loss.

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 ELECTRONIC DATA means facts, concepts and
information converted to a form useable for
communications, interpretation or processing by
electronic and electromechanical data processing
or electronically controlled equipment and includes
programs, software and other coded instructions for
the processing and manipulation of data or the
direction and manipulation of such data.

COMPUTER VIRUS means a set of corrupting,

harmful or otherwise unauthorised instructions or
code including a set of maliciously introduced
unauthorised instructions or code,programmatic
or otherwise, that propagate themselves through
a computer system or network or whatsoever
nature. COMPUTER VIRUS includes but is not
limited to, Trojan Horses’’, worms’’ and, time or logic
bombs’’.

11.1.2 However, in the event that a peril listed below

results from any of the matters described in
paragraph (a) above, this Policy, subject to all its
terms, conditions and exclusions, will cover physical
damage occurring during the Policy period to
property insured by this Policy directly caused by
such listed peril.

11.2 Electronic Data Processing Media Valuation

Notwithstanding any provision to the contrary within
the Policy or any endorsement thereto, it is understood
and agreed as follows:

Should electronic data processing media insured by this

Policy suffer physical loss or damage insured by this
Policy, then the basis of valuation shall be the costs of
copying the ELECTRONIC DATA from back-up or from
originals of a previous generation. These costs will not
include research and engineering nor any costs of
recreating, gathering or assembling such ELECTRONIC
DATA.

If the media is not repaired, replaced or restored the

basis of valuation shall be the cost of the blank media.
However, this policy does not insure any amount
pertaining to the value of such ELECTRONIC DATA
to the Assured or any other party, even if such
ELECTRONIC DATA cannot be recreated, gathered or
assembled.

12. TERRORISM EXCLUSION ENDORSEMENT (NMA 2920)

Notwithstanding any provision to the contrary within

this insurance or any endorsement thereto it is agreed
that this insurance excludes loss, damage cost or
expense of whatsoever nature directly or indirectly
caused by, resulting from or in connection with any acts
of terrorism regardless of any other cause or event
contributing concurrently or in any other sequence to
the loss.

38
 For the purpose of this endorsement an act of
“terrorism” means an act, including but not limited to
the use of force or violence and/or thereof, of any
person or group(s) of persons, whether acting alone
or on behalf of or in connection with any organization(s)
or government(s), committed for political, religious,
ideological or similar purposes including the intention to
influence any government and/or to put the public, or
any section of the public, in fear.
This endorsement also excludes loss, damage, cost or
expenses of whatsoever nature directly or indirectly
caused by resulting from or in connection with any
action taken in controlling, preventing, suppressing or in
any way relating to any act terrorism.

If Insurers allege that by reason of this exclusion, any

loss, damage, cost or expense is not covered by this
insurance the burden of proving the contrary shall be
upon the Insured Person.

In the event of any portion of this endorsement is found

to be invalid or unenforceable, the remainder shall
remain in full force and effect.

such claim or provision of such benefit would expose

that (re)insurer to any sanction, prohibition or restriction
under United Nations resolutions or the trade or
economic sanctions, laws or regulations of the European
Union, United Kingdom or United States of America.

13. TOTAL ASBESTOS EXCLUSION

In consideration of the premium charge for this

insurance, it is hereby understood and agreed that this
contract shall not apply to and does not cover any
actual or alleged liability whatsoever for any claim or
claims in respect of loss or losses directly or indirectly
arising out of, resulting from or in consequence of, or in
any way involving asbestos, or any materials containing
containing asbestos in whatever from or quantity.

14. SANCTION LIMITATION AND EXCLUSION CLAUSE

No insurer shall be deemed to provide cover and no

insurer shall be liable to pay any claim or provide any
benefit hereunder to the extent that the provision of
such cover, payment of such claim or provision of such
benefit would expose that (re)insurer to any sanction,
prohibition or restriction under United Nations
resolutions or the trade or economic sanctions, laws or
regulations of the European Union, United Kingdom or
United States of America.

15. CLAIM PROCEDURE

15.1 Notice of any claim be given in writing to the Insurer as

soon as possible and not later than fourteen (14) days
after the incident which may give rise to such a claim.

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15.2 All certificates, accounts, receipts, information and
evidence required by the Insurers shall be furnished at
the expense of the claimant in such form as the Insurers
may require.

15.3 All claims must be submitted with comprehensive

supporting information:-
a) In the case of Accidental Death and Medical
Expenses:-
Hospital and Physicians Reports giving details of the
nature of the accident and the extent of injury or
sickness, medical bills, police reports where relevant if
death shall have resulted, a copy of the death
certificate and the relevant coroner’s report.
b) In the case of Missed Flight Connection, Travel
Delay, Baggage Delay & Damage:-
All details including receipts as to date of purchase,
price, model and type of items lost or damaged, a
copy of the immediate notification to airline/carrier
and his official acknowledgement in writing when
loss or damage has occurred in transit and certified
written copy of immediate police report when loss or
damage has occurred in other circumstances. Reports
to these authorities must be made within 24 hours of
the occurrence. In respect to travelers’ cheques, losses
must be reported to the issuing authority immediately
and in no event later than 24 hours.

15.4 All claims submitted are subject to additional

documents or information the necessity arise.

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Standard Chartered Bank (Brunei Branch) I Registration Number RFC00000061.
Standard Chartered Bank is incorporated in England with limited liability by
Royal Charter 1853 Reference Number ZC18.