BSBLDR523 Student Assessment Tasks

Australian Techno Management College Pty. Ltd.
t/a APSLEY COLLEGE

ABN: 33 609 216 757 RTO: 45335 CRICOS: 03672B
T: 0296332779 | E : [email protected] | W : www.apsley.nsw.edu.au
Sydney Campus: Level 7, 114-120 Castlereagh St, Sydney, NSW, 2000 | Parramatta Campus: Suite 8, 8-10 Hunter Street,
Parramatta, NSW, 2150
Assessment cover sheet

Student Must Fill this Section
Unit Code / Title BSBLDR523 Lead and manage effective workplace relationships
Qualification Code /
BSBLDR523
Title:
11/02/2024
Due Date :
Student Name: THI BINH VU

Student ID: Term: Year: 2023
AC20230771
1
Privacy Release “I give my permission for my assessment material to be used in the
Clause: auditing, assessment validation & moderation Process”.
“I declare that:
 The material I have submitted is my own work;
Authenticity
 I have given references for all sources of information that are
Declaration:
not my own, including the words, ideas and images of
others”.
Student Signature: BINH Date:08/06/1985
Assessment Outcome
Assessor Name:
Not Yet Assessor

Attempt and Tasks Satisfactory Date
Satisfactory Signature
Initial attempt  
Re- attempt/Re-
assessment  
Task 1  
Task 2  
BSBLDR523 Assessment V1.1 1

Australian Techno Management College Pty. Ltd. t/a APSLEY COLLEGE
ABN: 33 609 216 757 RTO: 45335 CRICOS: 03672B
Assessor Feedback to Students
Assessment Outcome: Competent Not yet Competent
Assessor Name:
Assessor Signature and date:

ABN: 33 609 216 757 RTO: 45335 CRICOS: 03672B
Information for Student:

 This assessment is to be completed according to the instructions given below in this document.
 Should you not answer the tasks correctly, you will be given feedback on the results and gaps in
knowledge. You will be entitled to one (1) resubmit in showing your competence with this unit.
 If you are not sure about any aspect of this assessment, please ask for clarification from your
assessor.
 Please refer to the College re-submission and re-sit policy for more information.
 If you have questions and other concerns that may affect your performance in the Assessment,
please inform the assessor immediately.
 This is an Open book assessment which you will do in your own time but complete in the time
designated by your assessor. Remember, that it must be your own work and if you use other
sources then you must reference these appropriately.

ABN: 33 609 216 757 RTO: 45335 CRICOS: 03672B
Re-assessment of Result & Academic Appeal procedures:
If a student is not happy with his/ her results, that student may appeal against their grade via a written
letter, clearly stating the grounds of appeal to the Chief Executive Officer. This should be submitted after
completion of the subject and within fourteen days of commencement of the new term.
Re-assessment Process:
 An appeal in writing is made to the Academic Manager providing reasons for re-assessment
/appeal.
 Academic Manager will delegate another member to review the assessment.
 The student will be advised of the review result done by another assessor.
 If the student is still not satisfied and further challenges the decision, then a review panel is
formed comprising the lecturer/trainer in charge and the Academic Manager or if need be an
external assessor.
 The Institute will advise the student within 14 days from the submission date of the appeal. The
decision of the panel will be deemed to be final.
 If the student is still not satisfied with the result, he / she has the right to seek independent
advice or follow external mediation option with nominated mediation agency.
 Any student who fails a compulsory subject or appeals unsuccessfully will be required to re-
enrol in that subject.
The cost of reassessment will be borne by the Institute. The external assessor will base his/her
judgement based on principles of assessment. These principles require assessment to be reliable, fair,
practical and valid.
Academic Appeals:
 If you are dissatisfied with the outcome of the re-evaluation process, you have a right to appeal
through academic appeals handling protocol.
 To appeal a decision, the person is required to complete the APSLEY - Request for Appeal of a
Decision form with all other supporting documents, if any. This form is available via our
website. The completed Request for Appeal form is to be submitted to the Student Support
Officer either in hard copy or electronically via the following contact details:
Student Support Officer, APSLEY College 8/8-10 Hunter Street Entrance Via, O'Connell St,
Parramatta NSW 2150, Email: info@Apsley .edu.au
 The notice of appeal should be in writing addressed to the Chief Executive Officer and submitted
within seven days of notification of the outcome of the re-evaluation process.
 If the appeal is not lodged in the specified time, the result will stand and you must re-enrol in
the unit.
 In emergency circumstances, such as in cases of serious illness or injury, you must forward a
medical certificate in support of a deferred appeal. The notice of appeal must be made within
three working days of the concluding date shown on the medical certificate.
 The decision of Chief Executive Officer will be final.
 Student would then have the right to pursue the claim through an independent external body as
detailed in the students’ complaint / grievance policy.
Plagiarism:
Plagiarism means to take and use another person's ideas and or manner of expressing them and
to pass them off as your own by failing to give appropriate acknowledgement. This includes
material sourced from the internet, RTO staff, other students, and from published and

ABN: 33 609 216 757 RTO: 45335 CRICOS: 03672B
unpublished work.
Plagiarism occurs when you fail to acknowledge that the ideas or work of others are being used,
which includes:
• Paraphrasing and presenting work or ideas without a reference
• Copying work either in whole or in part
• Presenting designs, codes or images as your own work
• Using phrases and passages verbatim without quotation marks or referencing the author
or web page
• Reproducing lecture notes without proper acknowledgement.
Collusion:
Collusion means unauthorised collaboration on assessable work (written, oral or practical) with
other people. This occurs when a student presents group work as their own or as the work of
someone else.
Collusion may be with another RTO student or with individuals or student’s external to the RTO.
This applies to work assessed by any educational and training body in Australia or overseas.
Collusion occurs when you work without the authorisation of the teaching staff to:
• Work with one or more people to prepare and produce work
• Allow others to copy your work or share your answer to an assessment task
• Allow someone else to write or edit your work (without rto approval)
• Write or edit work for another student
• Offer to complete work or seek payment for completing academic work for other
students.
Both collusion and plagiarism can occur in group work. For examples of plagiarism, collusion and
academic misconduct in group work please refer to the RTO’s policy on Academic integrity,
plagiarism and collusion.
Plagiarism and collusion constitute cheating. Disciplinary action will be taken against students
who engage in plagiarism and collusion as outlined in RTO’s policy.
Proven involvement in plagiarism or collusion may be recorded on students’ academic file and
could lead to disciplinary
Requirements
You are required to complete and pass every task in the assessment in order to be deemed
competent.
Assessment Schedule
Task Due Date Student Signature Trainer Signature Comments
Task 1-2 Week 3
=================================TEAR HERE ===========================

ABN: 33 609 216 757 RTO: 45335 CRICOS: 03672B
Students must retain this as a Record of Submission STUDENT
Assessment handed in on:
ASSESSMENT
Unit code and title: BSBCRT511 Develop critical thinking
in others TASKS
Assessment received by RTO staff: Student Name:
Staff Name:……………………………………… Student ID:……………………………………………
Signature:………………………………………… Student Signature:…………………………………
Date:…………………………………………………. Date:……………………………………………………...

ABN: 33 609 216 757 RTO: 45335 CRICOS: 03672B
Introduction
The assessment tasks for BSBLDR523 Lead and manage effective workplace relationships are
outlined in the assessment plan below. These tasks have been designed to help you demonstrate
the skills and knowledge that you have learnt during your course.
Please ensure that you read the instructions provided with these tasks carefully. You should also
follow the advice provided in the Business Works Student User Guide. The Student User Guide
provides important information for you relating to completing assessment successfully.
Assessment for this unit

BSBLDR523 Lead and manage effective workplace relationships describes the skills and
knowledge required to lead and manage effective workplace relationships.
For you to be assessed as competent, you must successfully complete two assessment tasks:
 Assessment Task 1: Knowledge questions – You must answer all questions correctly.
 Assessment Task 2: Project – You must work through a range of activities and complete a
project portfolio.
BSBLDR523
LEAD AND MANAGE
EFFECTIVE WORKPLACE
RELATIONSHIPS
ABN: 33 609 216 757 RTO: 45335 CRICOS: 03672B
Assessment Task 1: Knowledge questions
Information for students

Knowledge questions are designed to help you demonstrate the knowledge which you have
acquired during the learning phase of this unit. Ensure that you:
 review the advice to students regarding answering knowledge questions in the Business
Works Student User Guide
 comply with the due date for assessment which your assessor will provide
 adhere with your RTO’s submission guidelines
 answer all questions completely and correctly
 submit work which is original and, where necessary, properly referenced
 submit a completed cover sheet with your work
 avoid sharing your answers with other students.
Assessment information
Information about how you should complete this assessment can be found in Appendix A of the
Business Works Student User Guide. Refer to the appendix for information on:
 where this task should be completed
 the maximum time allowed for completing this assessment task
 whether or not this task is open-book.
Note: You must complete and submit an assessment cover sheet with your work. A template is
provided in Appendix C of the Student User Guide. However, if your RTO has provided you with an
assessment cover sheet, please ensure that you use that.

ABN: 33 609 216 757 RTO: 45335 CRICOS: 03672B
Questions
Provide answers to all of the questions below:
1. Identify five ways in which workplace systems and policies and procedures can assist in
building effective relationships. 1 Professional Development Opportunities , 2 Inclusive and
Diverse Workforce Policies, 3 Conflict Resolution Mechanisms, 4 Performance Management
and Feedback Systems, 5 Clear Communication Protocols.
2. Workplace policies and procedures are often based on legislation and regulations. Discuss the
purpose of each of the following Acts and for each Act explain why the Act is important for
ensuring effective workplace relationships.
 Age Discrimination Act 2004 Purpose: Prevents age-based discrimination.
 Disability Discrimination Act 1992 Purpose: Prevents discrimination against individuals

with disabilities.
 Fair Work Act 2009 Purpose: Establishes a framework for fair workplace relations.
 Racial Discrimination Act 1975 Purpose: Eliminates racial discrimination in various areas,
including employment.
 Sex Discrimination Act 1984. Purpose: Prevents sex-based discrimination in employment.
3. Explain how effective problem-solving and conflict resolution strategies outlined in policies and
procedures can support the identification and resolution of workplace problems, thus
maintaining effective workplace relationships. Consistency and Fairness / Clear Guidelines
4. Explain the purpose of a workplace Code of Conduct and how it can assist in ensuring
a harmonious workplace and the way in which staff interact and communicate with each
other. Ensure Equal Treatment: A Code of Conduct emphasizes the importance of treating all
individuals fairly and without discrimination
5. Many workplaces encourage their staff to build networks both internally and externally to the
organisation. This may be through online networks, such as LinkedIn, or by engaging with the
community and other services or business that may be of benefit to the organisation.
Furthermore, professional development processes encourage staff to meet new people by
attending conferences, training sessions and other events. Discuss three reasons why
networking can lead to a more productive and effective workplace environment. Career
Development and Motivation/ Resource and Support Access /Knowledge Sharing and
Collaboration.
6. Not everyone is the best at communicating or interacting with other people. A workplace will
consist of people from different backgrounds and cultures, those with different life, education
and work experiences, those with varying abilities and needs. Some organisations have in
place a variety of systems and supports for their staff. These may relate to staff wellbeing/
employee assistance programs, training in soft skills such as communication and interpersonal

ABN: 33 609 216 757 RTO: 45335 CRICOS: 03672B
skills, diversity training, and so on. Explain how these types of processes can assist staff to
work more effectively together. Improved Wellbeing and Mental Health/ Cultural Competence
and Diversity Appreciation/ Enhanced Communication and Interpersonal Skills.
7. Explain the value of consulting with employees on topics such as workplace issues,
innovation, diversity, work health and safety, and professional development. Employee
Engagement: Involving employees in decision-making fosters a sense of ownership, boosting
morale and commitment.
8. Explain the requirements under Modern Awards to consult with employees, including the
circumstances in which consultation is required and the steps that must be taken by
employers in consulting with employers. Changes to Employment Conditions/ Introduction of
New Policies or Procedures
9. List five different ways an employer may choose to consult with employees. Meetings and
Workshops / Surveys and Questionnaires / Employee Representatives or Committees / Town
Hall Meetings / Online Platforms and Communication Tools.
10. Describe a general process for conflict management. Identification of the Conflict /
Clarification of Issues and Generate Possible Solutions
11. List four ways an employer must manage the tasks and responsibilities of employees. Clear
Expectations / Regular Feedback / Open Communication / Time Management Support
12. Discuss how a manager can address cultural and social sensitivities in their team to ensure
inclusivity and be mindful of diversity. Cultural Competence Training: Provide training to
increase awareness of diverse cultural backgrounds.

ABN: 33 609 216 757 RTO: 45335 CRICOS: 03672B
Assessment Task 1: Checklist
Student’s name:
Did the student provide a Completed

sufficient and clear answer successfully? Comments
that addresses the
suggested answer for the Yes No
following?
Question 1
Question 2
Question 3
Question 4
Question 5
Question 6
Question 7
Question 8
Question 9
Question 10
Question 11
Question 12
Assessor Feedback:
Assessor name:
Assessor signature and Date:

ABN: 33 609 216 757 RTO: 45335 CRICOS: 03672B
Assessment Task 2: Project
Information for students

In this task, you are required to demonstrate your skills and knowledge by working through a
number of activities and completing and submitting a project portfolio.
You will need access to:
 your learning resources and other information for reference
 Project Portfolio template
 Simulation Pack (if you need a case study).
Ensure that you:
 review the advice to students regarding responding to written tasks in the Business Works
Student User Guide
 comply with the due date for assessment which your assessor will provide
 adhere with your RTO’s submission guidelines
 answer all questions completely and correctly
 submit work which is original and, where necessary, properly referenced
 submit a completed cover sheet with your work
 avoid sharing your answers with other students.
Assessment information
Information about how you should complete this assessment can be found in Appendix A of the
Business Works Student User Guide. Refer to the appendix for information on:
 where this task should be completed
 how your assessment should be submitted.
Note: You must complete and submit an assessment cover sheet with your work. A template is
provided in Appendix B of the Student User Guide. However, if your RTO has provided you with an
assessment cover sheet, please ensure that you use that.

ABN: 33 609 216 757 RTO: 45335 CRICOS: 03672B
Activities
Complete the following activities:
1. Carefully read the following:
This project requires you to lead and manage effective workplace relationships on
two separate occasions. As part of the assessment, you will:
 establish effective workplace relationship processes
 manage effective workplace relationships
 monitor and review the management of workplace relationships.
Vocational education and training is all about gaining and developing practical skills
that are industry relevant and that can help you to succeed in your chosen career.
For this reason, we are giving you the choice to base this project on your own
business, one you work in or a familiar with, or you can use the case study
provided. This will mean that you are applying your knowledge and skills in a
relevant, practical and meaningful way to your own situation!
It is important that you are able to access enough information for your chosen
business in order to be able to do your assessment. If you are basing this
assessment on the case study, refer to the Simulation pack for additional
information.
If you are basing this assessment on your own business, make sure you have
enough information available to:
 delegate and support the work of two staff members (at least one staff member
should have a diverse background, such as culture, gender or disability).
 address two separate conflict situations (at least one conflict should involve
ethical conduct).
 monitor the outcomes of your conflict resolution efforts.
As a minimum your organisation must have policies and procedures that address
diversity, ethical conduct, conflict management and workplace collaboration
You will need to communicate with people who work for, or are involved, in this
business or work area several times. It may be either directly with actual staff
members or fellow students/your assessor can play the roles of relevant
people/parties. Communication can be in any appropriate format (e.g. face to face,
video conference, email) as long as it meets the requirements outlined in the
Project Portfolio.
You will be collecting evidence for this unit in a Project Portfolio. The steps you
need to take are outlined below.

ABN: 33 609 216 757 RTO: 45335 CRICOS: 03672B
2. Preparation
Make sure you are familiar with the organisation you are basing this assessment on
and have read through the necessary background information. For the case study
business, this is all of the documents included in the Simulation Pack. If it’s your
own business or a business where you are working or are familiar with, have your
business or case study approved by your assessor.
Complete Page 4 of your Project Portfolio for this unit.
Read through the requirements of Section 1, 2 and 3 of your Project Portfolio.
3. Establish effective workplace relationship processes
You are now required to complete Section 1 of your Project Portfolio.

To complete Section 1, you need to:
 describe your job role and explain:
o how your job role takes responsibility for formulating, organising and
implementing plans, processes and strategies.
o how your job role applies the values and goals of your organisation.
 summarise the legislative requirements relevant to managing and leading

workplace relationships (legislation, regulations, codes and standards).
 identify organisational requirements relevant to managing and leading

workplace relationships (policies and procedures that address diversity, ethical
conduct, conflict management and workplace collaboration)
 develop processes that support workplace relationships (consultation, conflict

management and escalation). Make sure you incorporate appropriate
vocabulary, grammatical structure and conventions.
4. Manage effective workplace relationships
enough information available to:
 delegate and support the work of two staff members (at least one staff
member should have a diverse background, such as culture, gender or
disability).
 address two separate conflict situations (at least one conflict should involve
ethical conduct).
If you are basing this assessment on the case study, refer to the Simulation pack
for additional information.

ABN: 33 609 216 757 RTO: 45335 CRICOS: 03672B
To complete Section 2, you need to on two separate occasions:
 delegate and confirm responsibility for fulfilling work tasks to at least two staff
members. As you delegate tasks and confirm responsibilities, adapt your
communication style to build trust and ensure positive working relationships.
 follow diversity policies and procedures to support two staff members to

achieve their work responsibilities.
 follow the collaboration and consultation processes to seek employee input to

identify work relationship issues. At least one workplace issue should involve
the ethical conduct of a staff member.
 follow conflict management and escalation processes to address the identified

workplace relationship issues by:
o providing feedback on the consultation processes
o addressing the workplace issue
o providing counselling, guidance support to assist the staff members

overcome their relationship difficulties (and demonstrating your ability to
motivate and engage others)
Make sure you have answered all questions in Sections 1 and 2. Submit to your
assessor for review.
You are also required to attach certain documents as part of your evidence –
review the documents you need to attach as outlined in Section 1 and 2 of the
Project Portfolio and make sure you attach these upon submission.
5. Monitor and review management of workplace relationships
enough information available to monitor the outcomes of your efforts to address the
workplace relationships.
If you are basing this assessment on the case study, refer to the Simulation pack
for additional information.

To complete Section 3, you need to on two separate occasions:
 monitor the outcomes of your efforts to resolve workplace relationship issues.
 communicate the outcomes of the conflict management for both identified

workplace relationship issues to the relevant staff members
 Seek and evaluate feedback from relevant staff members (at least two) on
how you have managed the workplace relationships.

ABN: 33 609 216 757 RTO: 45335 CRICOS: 03672B
 identify at least one area for improving future workplace relations leadership in
your organisation.
Make sure you have answered all questions in Section 3.

You are also required to attach certain documents as part of your evidence –
review the documents you need to attach as outlined in Section 3 of the Project
Portfolio and make sure you attach these upon submission.
6. Submit your completed Project Portfolio
Make sure you have completed all sections of your Project Portfolio, answered all
questions, provided enough detail as indicated and proofread for spelling and
grammar as necessary. Remember to submit all necessary attachments as
indicated.

ABN: 33 609 216 757 RTO: 45335 CRICOS: 03672B
Assessment Task 2: Checklist
Student’s name:
Completed
successfully? Comments
Did the student: Yes No
Establish effective workplace

relationship processes by:
 explaining
o how their job role takes

responsibility for formulating,
organising and implementing
plans, processes and
strategies
o how their job role applies the
values and goals of your
organisation
 summarising the legislative

requirements relevant to managing
and leading workplace relationships
(legislation, regulations, codes and
standards)
 identifying organisational
requirements relevant to managing
and leading workplace relationships
(policies and procedures that
address diversity, ethical conduct,
conflict management and workplace
collaboration)
 developing processes that support

workplace relationships
(consultation, conflict management
and escalation)?
Manage effective workplace

relationships on two separate occasions
by:
 delegating and confirming

responsibility for fulfilling work tasks
to two staff members.

ABN: 33 609 216 757 RTO: 45335 CRICOS: 03672B
 following diversity policies and

procedures to support two staff
members to achieve their work
responsibilities.
 following the collaboration and

consultation processes to seek
employee input to identify two work
relationship issues (at least one
workplace issue involves the ethical
conduct of a staff member).
 following conflict management and

escalation processes to address the
two identified workplace relationship
issues by:
o providing feedback on the
consultation processes
o addressing the workplace
issues
o providing counselling,
guidance and support to assist
two staff members overcome
their relationship difficulties?
Monitor and review management of

workplace relationships by:
 monitoring the outcomes of their

efforts to resolve the workplace
relationship issues.
 communicate the outcomes of the

conflict management for both
identified workplace relationship
issues to the relevant staff
members.
 seek and evaluate feedback from

relevant staff members (at least
two) on how they have managed
the workplace relationships.
 identify at least one area for

improving future workplace relations
leadership in your organisation.

ABN: 33 609 216 757 RTO: 45335 CRICOS: 03672B
Assessor Feedback:
Assessor name:
Assessor signature and Date:

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Australian Techno Management College Pty. Ltd.

t/a APSLEY COLLEGE

Assessment cover sheet

Student Name: THI BINH VU

Not Yet Assessor

BSBLDR523 Assessment V1.1 1

Assessor Feedback to Students

Assessment Outcome: Competent Not yet Competent

Assessor Signature and date:

BSBLDR523 Assessment V1.1 2

Information for Student:

BSBLDR523 Assessment V1.1 3

Re-assessment of Result & Academic Appeal procedures:

BSBLDR523 Assessment V1.1 4

Task Due Date Student Signature Trainer Signature Comments

Task 1-2 Week 3

=================================TEAR HERE ===========================

BSBLDR523 Assessment V1.1 5

Assessment received by RTO staff: Student Name:

Staff Name:……………………………………… Student ID:……………………………………………

Signature:………………………………………… Student Signature:…………………………………

BSBLDR523 Assessment V1.1 6

Assessment for this unit

Assessment Task 1: Knowledge questions

Information for students

 adhere with your RTO’s submission guidelines

 answer all questions completely and correctly

 submit work which is original and, where necessary, properly referenced

 submit a completed cover sheet with your work

 avoid sharing your answers with other students.

 where this task should be completed

 the maximum time allowed for completing this assessment task

 whether or not this task is open-book.

BSBLDR523 Assessment V1.1 8

 Age Discrimination Act 2004 Purpose: Prevents age-based discrimination.

 Disability Discrimination Act 1992 Purpose: Prevents discrimination against individuals

 Sex Discrimination Act 1984. Purpose: Prevents sex-based discrimination in employment.

BSBLDR523 Assessment V1.1 9

BSBLDR523 Assessment V1.1 10

Assessment Task 1: Checklist

Did the student provide a Completed

Assessor signature and Date:

BSBLDR523 Assessment V1.1 11

Assessment Task 2: Project

Information for students

 your learning resources and other information for reference

 Project Portfolio template

 Simulation Pack (if you need a case study).

Ensure that you:

 adhere with your RTO’s submission guidelines

 answer all questions completely and correctly

 submit work which is original and, where necessary, properly referenced

 submit a completed cover sheet with your work

 avoid sharing your answers with other students.

 where this task should be completed

 how your assessment should be submitted.

BSBLDR523 Assessment V1.1 12

1. Carefully read the following:

 establish effective workplace relationship processes