Customer Service Representative

Creator
Turkish Market
 Our client

Are you passionate about online Advertising and new technology and would you like
to join one of the leading tech companies?

Our client has reinvented social interaction and is one of the most known networking
companies, with millions of users every day You will support our client as Client
Concierge providing advertiser support, growing and developing your extensive
client base in an innovative and fast paced environment.

The primary purpose of Client Concierge is to improve the advertising experience by

resolving issues and improving client satisfaction Advertisers and agencies will
contact us to request post sales support, request customer service and/or
troubleshooting support using this service.

© Teleperformance Portugal
Career Opportunities at Teleperformance Portugal
 Your activities as Customer
Service Representative

The job The activities

As part of the team, you will assist Part of your daily activities will be :
Advertisers using ads product on our client
platforms Provide support to Content Creators/Influencers across Social
Media on Subscription Management, Account Management,
You will be part of a motivated and Technical Troubleshooting and use of Marketing tools.
multilingual support team.
Outbound Phone calls can/should be performed to make sure
that customers understood the information that is being
passed on to them;

Provide product and tool support to improve clients’

experience;

Identify trends and solve problems facing multiple SMB clients.

© Teleperformance Portugal
Career Opportunities at Teleperformance Portugal
 Procedure and Compensation
of the Training

Intensive training for all new employees is Compensation

the foundation of a successful career.
On the first day of training, you will sign the training
agreement, which includes information about the
Procedure salary, schedule and duration of the training. The
successful completion of your training will result in
the work contract signature. The signing of the
The training period is 10 days. The training start times contract will either take place on the last day of
may vary between 08:30 and 09:30, depending on your training or on the following workday.
group and has a duration of 8 hours per day, in English.
During the training you will receive an insight into your The training period will be proportionally
future work field which will include: compensated by Teleperformance Portugal with
106.80€ per week, for those who successfully
Integration into the Teleperformance Portugal team; complete it. Since you will not yet have signed an
Training for new computer software programs; employment contract during the training, there will
not be any social security taxes charged for the
Comprehensive product training about products and training period compensation.
services of the client;
Customer management training for telephone, Please be aware that in case of a premature
e-mail and/our chat contact; termination of the training on your part, no
compensation will be paid. Any additional
On-the-job training and independent implementation expenses related to the training will not be
of training content. refunded.

© Teleperformance Portugal
Career Opportunities at Teleperformance Portugal
Further information about the
working conditions

Working hours Trial Period

40 Hours per week (8 hours per day
with an additional lunch break hour) on You will be on a trial period during 1
a rotational shift pattern, Monday to month after the contract signature. If
Sunday 24h/24h you are absent, late or below the
minimum performances required
during this period, it might have an
Holidays impact for the final decision of
Since you sign a Portuguese employment.
employment contract, Portuguese
public holidays apply If you are working
on a Portuguese public holiday, you will
get a compensation day that you can Your workplace
spend later under consent
of the project. In the 1st year of hiring
and depending on the month in which Your future workplace is located in
you sign the contract, you are entitled the building City Center
to the proportional vacation, which can
go up to a maximum of 20 days (1st
year). In the remaining cases, if there is
nothing to the contrary (long-term
leaves that last from 1 year to the other)
22 days apply, per calendar year
worked/complete (next years).
© Teleperformance Portugal
Career Opportunities at Teleperformance Portugal
5
 Some photos
of the site

Entrance Learning Room

© Teleperformance Portugal
Hall Cafeteria Mission Control
Career Opportunities at Teleperformance Portugal
Location

Site Location Train Station Bus Station Metro Station

How to arrive
Avenida Álvaro Pais, 2

Edificio Marconi
1600 Lisboa
Tel: 213 113 900 / 211 543 010

Site: https://goo.gl/maps/EjMTXe5axKF2
Metro
Station | Entrecampos
Rua Dr. Eduardo Neves
http://www.metrolisboa.pt

Station | Jardim Zoológico

Praça General Humberto Delgado;
http://www.metrolisboa.pt
Bus
Carris | 701, 731, 735, 754
www.carris.pt
Train
Station | Entrecampos
Rua Dr. Eduardo Neves
 Salary

Contract details Training compensation

Temporary, renewable working contract;
Contract Type Weekly Allowance
Initial employment contract with a duration
of 12 months; Training compensation 106.80€
Subsequent extension of 1 more contract for 12
months;
Permanent contract after 2 years; Simulation of the monthly With Room
Includes rent and
Private health insurance after contract signature gross salary Without Room utilities
(for international
(given that you already have a NIF and Social Security applicants) *
number).
Base salary 1.077.47€ 827.47€
➢ Example for 22 working days.
Christmas allowance(1) 89.79€ 68.96€
(1)The Christmas and Holiday allowances are paid out in
monthly instalments; Salary
(2)Example for 22 working days;
Holiday allowance(1) 89.79€ 68.96€
structure
(3)According to the Portuguese law the following taxes will

be deducted from your gross salary: Meal allowance(2)

(4,72€ per day)
103.84€ 103.84€
• Approx.11.5% - 21.5% income tax (IRS) depending on your
social status (married, children);
• 11% social security (access to public health system, pensions, Total (Gross)(3) 1.360.89€ 1.069.22€
etc.).

*Distance from Residence to Lisbon is more than 100 km (when candidate applied).

© Teleperformance Portugal A variable performance bonus will be awarded based on your performance towards the project´s Key
Career Opportunities at Teleperformance Portugal Performance Indicators. The recruiter will give more information during the recruitment process.
Thanks!
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