Name:

Yul
l
yaNur
it
asar
i

Cl
ass:
OM8

NI
PD:
1908010070019

UNI
T6(
Repl
yi
nganor
derl
ett
er)

Repl
yi
nganor
derl
ett
eri
sal
ett
erwr
it
tenbyt
hesel
l
eri
nrepl
ytoanor
derpl
acedbyt
hebuy
er.

Funct
ionsofOr
derl
ett
erRepl
y:

-I
tlet
sthebuy
erknowt
hathi
sor
derhasbeenr
ecei
ved.

-
Addsv
aluet
osel
l
er/
vendorr
elat
ionshi
pbyappr
eci
ati
ngeachot
her
.

-Hel
psi
ncr
easegoodwi
l
l&pr
ofi
tabi
l
ityf
orbot
hbusi
nesses.
-

-Bysendi
ngacour
teousr
epl
y,sel
l
erbecomescommi
tt
edt
oful
fi
ll
i
nghi
scl
i
ent
’sr
equest
.

UNI
T7(
Acompl
aintl
ett
er)

Acompl
aintl
ett
eri
sat
ypeofl
ett
erwr
it
tent
oaddr
essanyt
ypeofwr
ongdoi
ng,

Acomplai
ntl
ett
eriswri
tt
enfordi
ff
erentr
easons.I
tcanbeusedt
oshowt hedissat
isf
act
ionofa
consumerwi
ththeproduct
sthatheorshehasr ecei
vedortheser
vicesthatthebusi
nesses
havegi
venhi
m orher
.

Whatt
oincl
ude:

-Descr
ibet
hepr
obl
em andt
heout
comey
ouwant

-I
ncl
udet
hedat
es,
whent
hepr
obl
em occur
red

-Askf
orar
esponsewi
thi
nacur
tai
nti
me.

-Whaty
oudowheni
fnoact
ionhappens

UNI
T8(
CV)

ACV( shor
tfort
heLati
nphrasecur r
icul
um vit
ae,whi
chmeans“courseofli
fe”)i
sadet ail
ed
document hi
ghl
i
ght
ing your prof
essionaland academi
c hi
story.CVs t ypi
call
yi nclude
i
nformat
ionli
keworkexperi
ence,achievementsandawar
ds,scholarshi
psorgr ant
sy ou’ve
earned,cour
sewor
k,r
esear
chproject
sandpubl
i
cat
ionsofy
ourwor
k.Youmaybeaskedt
o
submitaCVwhenapplyi
ngforj
obs.

Thest
andar
dst
ruct
ureofagoodcv

-
Per
sonal
det
ail
s.Yourper
sonal
det
ail
sar
eal
way
sont
opofy
ourCV..
..

-
Studi
es.St
ateal
lyourr
elev
antst
udi
esandcour
sest
haty
ouhav
etaken..
..

-
Wor
kexper
ience

-
Knowl
edgeofl
anguages

-Comput
erski
l
ls

-
Int
erest
sandot
heract
ivi
ti
es.

UNI
T9(
Col
lect
ionl
ett
er)

A col
lecti
onl
ett
eri
sanot
if
icat
ionsenti
nwr
it
ing,i
nfor
mingaconsumerofhi
spastdue
payments.

Col
lect
ionl
ett
erSHOULD:

-
Keepi
tshor
tandt
othepoi
nt;
donotusecompl
i
cat
edl
anguage

-Ty
pet
hel
ett
er;
donothandwr
it
eit

-
Usecompanyl
ett
erhead

-
Incl
udeacopyoft
hei
nvoi
ce(
s)orasummar
izedst
atementi
fmul
ti
pleout
standi
ngi
nvoi
ces

-I
ncl
udeaspeci
fi
cdatetheaccountshoul
dbemadecurrent(
suchas“pay
mentshouldbemade
nolat
ert
hanApri
l17”asopposedto“paymentshoul
dbemadewithi
nsevenbusi
nessdays”
)

-
Incl
udeaccept
abl
epay
mentmet
hodsl
i
kecheck,
credi
tcar
danddebi
tcar
d

-
Yourcont
acti
nfor
mat
ion,
incl
udi
ngphonenumber
,emai
laddr
essandmai
l
ingaddr
ess

-
Apost
age-
pai
denv
elopesot
heycandr
opachecki
nthemai
leasi
l
y

UNI
T10(
Acondi
ti
onalsal
eagr
eement
)
Acondi
ti
onal
sal
eagr
eementi
sanagr
eementwhi
chdeal
swi
tht
hesal
eofgoodst
oacust
omer
.

Acondi
ti
oni susual
lyi
ncl
udedi
ntheagreementwhi
chst
atest
hatt
hegoodsdon’
tbel
ongt
othe
buy
erunti
ltheyhavepai
dthefi
nal
inst
all
ment.

Thecont
ract
sshoul
dfol
lowt
hesecr
it
eri
a:

-
Proper
tyt
ype.Thenat
ureoft
heasset
s,t
hecondi
ti
on.

-
Pay
ment
.

-I
nter
est

-
Del
i
ver
y

-
Tit
let
ransf
er.Thedat
ebywhi
cht
het
it
leshoul
dtr
ansf
ert
othebuy
erasl
ongast
hecondi
ti
ons
oft
hecontr
actaref
ull
ymet
.

-
Def
aul
t.Thedet
ail
sofwhent
hebuy
eri
ndef
aul
toft
hei
robl
i
gat
ion.

-
Repossessi
on.