INDUCTION

Induction: Induction training, also known as onboarding or orientation, is the process of

introducing new employees to their job, the company, and its culture. The goal of induction
training is to provide new employees with the necessary knowledge, skills, and resources to
perform their job effectively and become productive members of the team. In the aviation
industry, this training is crucial for all new employees before they commence their work. It is
typically part of an overall orientation program, and the specific requirements may vary
based on the province and type of workplace setting. During induction training in aviation,
employees learn about various aspects related to their role, workplace safety, emergency
procedures, and organizational policies.
Some key components covered in aviation induction training include

 Terminal: In the aviation industry, conducting a terminal induction briefing is

essential to ensure that all employees are well-prepared for their roles within the airport
terminal. Let’s break down the key steps for an effective terminal induction:
o Purpose and Importance:

 Begin by emphasizing the significance of the terminal induction. Explain that it is a

critical step to familiarize employees with the terminal environment, safety
protocols, and operational procedures.
 Highlight that the induction ensures compliance with company policies, enhances
safety awareness, and promotes efficient operations.

o Introduction and Welcome:

 Introduce the new employees to the terminal environment. Provide a warm

welcome and emphasize their role in contributing to smooth airport operations.
 Briefly discuss the company’s mission, values, and commitment to safety.

o Safety and Security:

 Safety is paramount in aviation. Cover safety guidelines specific to the terminal

area:

 Emergency exits and evacuation routes.

 Fire extinguisher locations.
 Reporting procedures for accidents or incidents.
 Personal protective equipment (PPE) requirements.

 Discuss security protocols:

 Access control measures.

 Baggage screening procedures.
 Identification checks.
 Reporting suspicious activities.

o Terminal Layout and Facilities:

  Provide an overview of the terminal layout:

 Gates, check-in counters, baggage claim areas, and lounges.

 Restrooms, food courts, and retail shops.

 Highlight essential facilities:

 Information desks.
 Lost and found.
 Medical assistance points.

o Operational Procedures:

 Explain common operational tasks:

 Passenger check-in and boarding processes.

 Baggage handling and loading.
 Gate announcements.
 Aircraft turnaround procedures.

 Discuss the importance of teamwork and effective communication among terminal

staff.

o Customer Service and Etiquette:

 Emphasize the significance of excellent customer service:

 Politeness and patience with passengers.

 Handling inquiries and complaints.
 Assisting passengers with special needs.

 Discuss the company’s customer service standards.

o Terminal-Specific Policies:

 Cover any unique policies related to the specific airport or terminal:

 Noise abatement procedures.

 Environmental regulations.
 Terminal-specific rules (e.g., photography restrictions).
 Smoking areas (if applicable).

o NOTAMs and Operational Updates:

 Review relevant Notices to Airmen (NOTAMs) related to the terminal:

 Unserviceable navaids.
 Airspace restrictions.
 Obstructions.
  Encourage employees to seek clarification from the company if any NOTAMs are
unclear.

o Q&A Session:

 Allow time for questions. Address any queries or concerns raised by the
employees.
 Reiterate the importance of adhering to the information provided during the
induction.

o Site Visit (if possible):

 If feasible, conduct a brief site visit within the terminal. Show key locations
discussed during the briefing.
 Familiarize employees with actual facilities and emergency exits.

Remember that a thorough terminal induction ensures that employees feel confident,
informed, and ready to contribute effectively to the aviation company’s operations.

 GSD: The Ground Services Department (GSD) is a crucial component of airline

operations. It encompasses various ground handling activities at airports.

o Initially, it started as a section for ground handling under Air India Engineering. Over
time, it evolved into a department called Ground Services Department with the induction
of the B747 “jumbo” aircraft.
o To emphasize the core ground handling services, the Passenger, Cargo, and Ramp
Handling activities were consolidated to form the Ground Handling subsidiary AIASL (AI
Airport Services Limited).

 Ramp: In aviation, ramp induction refers to the process of introducing personnel to the
various activities and procedures that take place on the airport ramp.

Let’s explore this concept in detail:

o Airport Ramp Operations and Ground Handling:

 The ramp is the area where aircraft are parked after landing, and passengers
disembark.
 Ramp operations encompass all activities related to servicing an aircraft while it is
on the ground, preparing it for its next flight.
 These operations involve a combination of ground handling tasks, equipment
usage, and safety protocols.

o Common Terminology:
  Ground Handling: Refers to the set of activities performed at an airport to
facilitate aircraft that have landed but haven’t taken off yet.
 Ramp: The area where aircraft are parked. Although technically a misnomer
(since there’s no inclination), the term “ramp” has its origins in maritime industry
terminology.
 Gate: The interface between an aircraft and the airport building, where
passengers deplane. It includes passenger boarding bridges or lounge gates.
 Aircraft Stand: The location where an aircraft is parked at the ramp.

o Key Aspects of Ramp Induction:

 Aircraft Marshalling: Personnel guide the aircraft correctly to its parking position
on the ramp.
 Supplying Electric Power with AGPU: The Aircraft Ground Power Unit (AGPU)
provides electric power to the aircraft while it’s on the ground.
 Visual Docking Guidance System (VDGS): Helps align the aircraft precisely with
the passenger boarding bridge.
 Turn Round Time (TRT): The time taken to prepare an aircraft for its next flight.

o Safety and Efficiency:

 Proper ramp induction ensures safety and efficiency during ground handling.
 Understanding ramp procedures, equipment usage, and safety guidelines is
crucial for all personnel working on the ramp.

Remember, the ramp is a dynamic environment where aircraft are prepared for departure,
and effective ramp induction plays a vital role in smooth airport operations

 Operators: operator induction refers to the process of introducing new personnel (such
as pilots, cabin crew, ground staff, or maintenance technicians) to their specific roles
and responsibilities within an airline or aviation organization.

Let’s explore this further:

o Purpose of Operator Induction:

 Orientation: New employees receive an orientation to familiarize themselves with

the company’s policies, safety procedures, and organizational culture.
 Job-Specific Training: Operator induction provides job-specific training related to
the employee’s role. For example:

 Pilots: Learn about aircraft systems, flight procedures, emergency protocols,

and company-specific operating procedures.
 Cabin Crew: Understand safety protocols, passenger service, and emergency
evacuation procedures.
 Ground Staff: Receive training on check-in procedures, baggage handling,
ramp operations, and customer service.
  Maintenance Technicians: Learn about aircraft maintenance practices, safety
precautions, and regulatory requirements.

o Key Components of Operator Induction:

 Safety Briefings: Emphasize safety rules, emergency procedures, and the

importance of adhering to regulations.
 Company Policies: Cover topics such as dress code, punctuality, reporting
channels, and ethical behavior.
 Equipment Familiarization: Introduce employees to aircraft, ground vehicles,
and other equipment they will interact with.
 Standard Operating Procedures (SOPs): Train employees on specific tasks
according to established procedures.
 Security Awareness: Highlight security protocols and the role each employee
plays in maintaining airport security.

o Benefits of Effective Operator Induction:

 Safety: Well-trained operators contribute to safer operations and emergency

response.
 Efficiency: Properly inducted staff perform their duties efficiently, minimizing
delays and errors.
 Customer Satisfaction: Knowledgeable employees enhance the passenger
experience.
 Compliance: Operators who understand regulations help maintain regulatory
compliance.

o Ongoing Training and Updates:

 Operator induction is not a one-time event. Airlines provide recurrent training to

keep employees updated on changes, new procedures, and safety
enhancements.
 Regular assessments ensure that operators maintain proficiency and stay
informed.

 Staff Breafing Sheet: Employee induction is a crucial process for any organization. It
sets the tone for a new employee’s work experience and ensures they feel valued and
supported from the beginning.
o Preparing for Employee Induction:

 Set clear goals and objectives for the induction program.

 Develop a comprehensive induction plan, mapping out pre-induction
communication, onboarding day activities, training, and performance
management.
 Assign roles and responsibilities to staff members involved in the process.

o Pre-Induction Communication:
  Communicate with new hires before their official start date.
 Provide information about the company culture, expectations, and logistics.
 Address any questions or concerns they may have.

o Onboarding Day:

 Make the first day memorable and welcoming.

 Introduce new employees to their team, workspace, and company policies.
 Cover essential paperwork and administrative tasks.

o Training and Development:

 Identify learning and development (L&D) requirements.

 Provide access to resources for ongoing learning.
 Encourage continuous skill development.

o Performance Management:

 Set clear performance targets.

 Offer regular support and feedback.
 Help employees establish career goals.

o Creating a Positive Work Environment:

 Foster inclusivity and teamwork.

 Recognize and reward employee contributions.
 Promote a positive atmosphere.

o Tools and Technology:

 Ensure new hires are familiar with necessary tools and systems.
 Provide training on software, equipment, and processes.

o Employee Benefits and Perks:

 Explain benefits packages, leave policies, and other perks.

 Help employees understand their entitlements.

o Continuous Improvement:

 Regularly assess and refine your induction program.

 Seek feedback from new hires to enhance the process

Ultimately, induction training ensures that employees are well-prepared to contribute

effectively to their roles while maintaining safety and compliance within the aviation industry
 INDEXING
Sl.No Content No Of Date Instructor Training By
Staff
Certificate 1 21.11.2020 Avaport Training
(C.P.Yadav) Academy
0.00 White Collar
0.01 Staff Induction 19 28.06.2023 ITKPL
0.02 Staff Induction 15 28.06.2023 ITKPL
0.03 Staff Induction 17 29.06.2023 ITKPL
0.04 Staff Induction 17 29.06.2023 ITKPL
0.05 Staff Induction 20 30.06.2023 ITKPL
0.06 Staff Induction 21 30.06.2023 ITKPL
0.07 Induction (12-3) 9 20.09.2023 Mallika Chakraborty ITKPL
0.08 Induction 9 13.06.2023 C.P.Yadav ITKPL
0.09 Induction 28 12.05.2023 C.P.Yadav ITKPL
0.10 Induction 23 13.03.2023 Sreyoshi Chowdhury ITKPL
0.11 Induction 9 25.01.2023 Sreyoshi Chowdhury ITKPL
0.12 Induction 14 01.02.2023 Sreyoshi Chowdhury ITKPL
0.13 Induction 6 22.06.2022 Sreyoshi Chowdhury ITKPL
0.14 Induction 1 18.05.2023 C.P.Yadav ITKPL
1.00 Blue Collar
1.01 Induction/Ramp Safety 49 13.11.2022 C.P.Yadav ITKPL
1.02 Induction/Ramp Safety 49 11.11.2022 C.P.Yadav ITKPL
1.03 Induction/Ramp Safety 31 15.11.2022 C.P.Yadav ITKPL
1.04 Induction/Ramp Safety 49 14.11.2022 C.P.Yadav ITKPL
1.05 Induction/RS/HF/SMS 276 14.11.2022 C.P.Yadav ITKPL
2.00 Hand Written Dates
2.01 Induction 8 15.06.2023 C.P.Yadav ITKPL
2.02 Induction 15 01.02.2023 Sreyoshi Chowdhury ITKPL
2.03 Induction 20 31.01.2023 Sreyoshi Chowdhury ITKPL
2.04 Induction 7 21.08.2023 C.P.Yadav ITKPL
2.05 Induction 9 08.06.2023 C.P.Yadav ITKPL
2.06 Induction 18 01.04.2023 C.P.Yadav ITKPL
2.07 Induction 4 20.02.2023 C.P.Yadav ITKPL
Bon Voyage