5000 Series Oscilloscope Guide

Agilent 5000 Series
Oscilloscopes
Service Guide
Agilent Technologies
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5000 Series Oscilloscopes Service Guide

In This Service Guide
This book provides the service information for the Agilent
5000 Series Oscilloscopes. This manual is divided into these
chapters:
1 Characteristics and Specifications

This chapter lists characteristics and specifications for the
Agilent 5000 Series Oscilloscopes.
2 Testing Performance
This chapter explains how to verify correct oscilloscope
operation and perform tests to ensure that the oscilloscope
meets the performance specifications.
3 Calibrating and Adjusting

This chapter explains how to adjust the oscilloscope for
optimum operating performance.
4 Troubleshooting
This chapter begins with suggestions for solving general
problems that you may encounter with the oscilloscope.
Procedures for troubleshooting the oscilloscope follow the
problem solving suggestions.
5 Replacing Assemblies
This chapter describes how to remove assemblies from the
5000 Series oscilloscope.
7 Replaceable Parts
This chapter describes how to order replaceable assemblies
and parts for the Agilent 5000 Series Oscilloscopes. It
includes diagrams and parts lists for hardware that you can
order.
At the front of the book you will find safety notice
descriptions and document warranties.
5000 Series Oscilloscopes Service Guide 3

Abbreviated instructions for pressing a series of keys
Instructions for pressing a series of keys are written in an abbreviated manner.
Instructions for pressing Key1, then pressing Key2, then pressing Key3 are
abbreviated as follows:
Press Key1 & Key2 & Key3.
The keys may be front panel keys, or softkeys, which are located directly below
the oscilloscope display.
4 5000 Series Oscilloscopes Service Guide

Contents
Figures 9
Tables 11
1 Characteristics and Specifications 13

Power Requirements 14
Measurement Category 15
Measurement Category Definitions 15
Transient Withstand Capability 16
Environmental Conditions 17
Specifications 19
Contact us 20
2 Testing Performance 21
List of Test Equipment 22
To verify voltage measurement accuracy 24
To verify bandwidth 28
To verify time scale accuracy 33
To verify horizontal Dt accuracy 35
To verify trigger sensitivity 38
Test Internal Trigger Sensitivity (all models) 40
Test External Trigger Sensitivity (2-channel models) 42
Test External Trigger Sensitivity (4-channel models) 45
Agilent 5000 Series Oscilloscopes Performance Test Record 48

Contents
3 Calibrating and Adjusting 51

User Calibration 53
To perform User Cal 53
User Cal Status 56
4 Troubleshooting 57
Solving General Problems with the Oscilloscope 58
Troubleshooting the Oscilloscope 61
Equipment required for troubleshooting 62
To check out the oscilloscope 62
To verify basic oscilloscope operation 64
To compensate the analog probes 65
Troubleshooting Flowchart 66
To check the oscilloscope power supply 67
To check the AC input board 69
To check the system board 71
To check the display 71
To check the fan 72
To run the internal self-tests 73
To verify default setup 74
5 Replacing Assemblies 77
To remove the cabinet 80
To remove the handle 81
To remove the storage lid 82
To remove the front panel assembly 83
To remove the keyboard assembly 86
To remove the main shield 89
To remove the display assembly 91
To remove the backlight inverter board and e-field shield 95

Contents
To remove the LCD, gasket, and protective lens from the display
mount 99
To remove the power shaft 102
To remove the AC input board 103
To remove the power supply 105
To remove the fan 106
To remove the system board 108
6 Replaceable Parts 113

Ordering Replaceable Parts 114
Listed Parts 114
Unlisted Parts 114
Direct Mail Order System 114
Exchange Assemblies 115
Exploded Views 116
Replaceable Parts List 118
Index 123

Contents

Figures
Figure 1. Connect equipment for voltage measurement accuracy
test 26
Figure 2. Using a Blocking Capacitor to Reduce Noise 27
Figure 3. Connect equipment for bandwidth test 29
Figure 4. Connect equipment for internal trigger sensitivity
test 40
Figure 5. Connect equipment for external trigger sensitivity test
(2-channel models) 43
Figure 6. Connect equipment for external trigger sensitivity test
(4-channel models) 46
Figure 7. User Calibration cable for 2-channel oscilloscope 54
Figure 8. User Calibration cable for 4-channel oscilloscope 55
Figure 9. 5000 Series start up sequence 63
Figure 10. Example pulses 65
Figure 11. Power supply to AC input board connector 68
Figure 12. System board test point locations 70
Figure 13. Location of the fan connector 73
Figure 14. Default setup screen 75
Figure 15. Removing the cabinet 80
Figure 16. Removing handle 81
Figure 17. Installing the hinged storage lid 82
Figure 18. Removing the intensity knob and T6 screws 83
Figure 19. Disconnecting ribbon cable and releasing tab
retainers 84
Figure 20. Removing the front panel 85
Figure 21. Removing the keyboard assembly 87
Figure 22. Main shield removal 89
Figure 23. Main shield reinstall 90

Figures
Figure 24. Disconnecting the display cables (bottom view of

scope) 92
Figure 25. Removing the display assembly 93
Figure 26. Installing the display 94
Figure 27. Opening the backlight inverter shield 95
Figure 28. Removing the backlight inverter 96
Figure 29. Removing the backlight inverter shield 97
Figure 30. Closing the shield 98
Figure 31. Release display mount latches 99
Figure 32. Removing the LCD, gasket, and protective lens 100
Figure 33. Latch over face of sheet metal housing 101
Figure 34. Removing the power shaft latch 102
Figure 35. Removing the AC input board 104
Figure 36. Removing the power supply 105
Figure 37. Locating and disconnecting fan cable 106
Figure 38. Removing the fan 107
Figure 39. Preparing to remove the system board 109
Figure 40. Removing the system board 110
Figure 41. Exploded View 1 of 2 116
Figure 42. Exploded View 2 of 2 117

Tables
Table 1. List of test equipment 22
Table 2. Conventions 23
Table 3. Equipment Required to Verify Voltage Measurement
Accuracy 24
Table 4. Settings Used to Verify Voltage Measurement
Accuracy 25
Table 5. Equipment Required to Verify Bandwidth 28
Table 6. Equipment Required to Verify Time Scale Accuracy 33
Table 7. Equipment Required to Verify Horizontal Dt
Accuracy 35
Table 8. Equipment Required to Verify Trigger Sensitivity 39
Table 9. Performance Test Record 48
Table 10. Equipment Required to Troubleshoot the
Oscilloscope 62
Table 11. System board test points 69
Table 12. Display Signals on the System Board 72
Table 13. Replaceable Parts 118

Tables

Agilent 5000 Series Oscilloscopes
Service Guide
1
Characteristics and Specifications
Power Requirements 14
Specifications 19
Specifications 19
Contact us 20
This chapter contains a partial list of characteristics and

specifications for the Agilent InfiniiVision 5000 Series
Oscilloscopes.
For a full list of Agilent InfiniiVision 5000 Series
Oscilloscopes characteristics and specifications see the data
sheet.
The data sheet is available at www.agilent.com/find/5000.
Agilent Technologies 13
Power Requirements
Line voltage, frequency, and power
~Line 100- 120 Vac, 50/60/400 Hz

100- 240 Vac, 50/60 Hz
120 W max

Characteristics and Specifications 1
Measurement Category
Measurement Category
The InfiniiVision 5000 Series oscilloscope is intended to be
used for measurements in Measurement Category I.
Use this instrument only for measurements within its specified

WA R N I N G
measurement category.
Measurement Category Definitions

Measurement category I is for measurements performed on
circuits not directly connected to MAINS. Examples are
measurements on circuits not derived from MAINS, and
specially protected (internal) MAINS derived circuits. In the
latter case, transient stresses are variable; for that reason,
the transient withstand capability of the equipment is made
known to the user.
Measurement category II is for measurements performed on
circuits directly connected to the low voltage installation.
Examples are measurements on household appliances,
portable tools and similar equipment.
Measurement category III is for measurements performed in
the building installation. Examples are measurements on
distribution boards, circuit- breakers, wiring, including cables,
bus- bars, junction boxes, switches, socket- outlets in the fixed
installation, and equipment for industrial use and some
other equipment, for example, stationary motors with
permanent connection to the fixed installation.
Measurement category IV is for measurements performed at
the source of the low- voltage installation. Examples are
electricity meters and measurements on primary overcurrent
protection devices and ripple control units.

Transient Withstand Capability
Maximum input voltage for analog inputs:

CAUTION
CAT I 300 Vrms, 400 Vpk; transient overvoltage 1.6 kVpk
CAT II 100 Vrms, 400 Vpk
with N2863A 10:1 probe: CAT I 600 V, CAT II 300 V (DC + peak AC)
with 10073C 10:1 probe: CAT I 500 Vpk, CAT II 400 Vpk
Do not exceed 5 Vrms in 50  mode on the 2-channel models. Input

CAUTION
protection is enabled in 50  mode, and the 50  load will disconnect
if greater than 5 Vrms is detected. However, the input could still be
damaged, depending on the time constant of the signal.
The 50  input protection mode only functions when the oscilloscope

CAUTION
is powered on.

Environmental Conditions
Environment Indoor use only.
Ambient temperature Operating 0 °C to +55 °C;

non- operating –40 °C to +70 °C
Humidity Operating 95% RH at 40 °C for 24 hr;

non- operating 90% RH at 65 °C for 24 hr
Altitude Operating to 4,570 m (15,000 ft); non- operating to

15,244 m (50,000 ft)
Overvoltage Category This product is intended to be powered

by MAINS that comply to Overvoltage Category II, which is
typical of cord- and- plug connected equipment.
Pollution Degree The InfiniiVision 5000 Series Oscilloscope

may be operated in environments of Pollution Degree 2 (or
Pollution Degree 1).
Environmental characteristics
Ambient temperature Operating –10 °C to +55 °C; non-operating –51 °C to +71 °C
Humidity Operating 95% RH at 40 °C for 24 hr; non-operating 90% RH at 65 °C for 24 hr
Altitude Operating to 4,570 m (15,000 ft); non-operating to 15,244 m (50,000 ft)
Vibration Agilent class GP and MIL-PRF-28800F; Class 3 random
Shock Agilent class GP and MIL-PRF-28800F; (operating 30 g, 1/2 sine, 11-ms duration,
3 shocks/axis along major axis. Total of 18 shocks)
Pollution degree2 Normally only dry non-conductive pollution occurs.
Occasionally a temporary conductivity caused by condensation must be expected.
Indoor use Rated for indoor use only

Pollution Degree Definitions Pollution Degree 1: No pollution

or only dry, non- conductive pollution occurs. The pollution
has no influence. Example: A clean room or climate
controlled office environment.
Pollution Degree 2. Normally only dry non- conductive
pollution occurs. Occasionally a temporary conductivity
caused by condensation may occur. Example: General indoor
environment.
Pollution Degree 3: Conductive pollution occurs, or dry,
non- conductive pollution occurs which becomes conductive
due to condensation which is expected. Example: Sheltered
outdoor environment.

Specifications
Please see the InfiniiVision 5000 Series Oscilloscopes Data
Sheet for complete, up- to- date specifications and
characteristics.
To download a copy of the data sheet please visit:
www.agilent.com/find/5000.
Or go to the Agilent home page at www.agilent.com and
search for 5000 series oscilloscopes data sheet.
To order a data sheet by phone, please contact your local
Agilent office. A contact list is provided on the next page.
The most up- to- date list is available at:
www.agilent.com/find/contactus

Contact us
Americas
Canada (877) 894-4414
Latin America 305 269 7500
United States (800) 829-4444
Asia Pacific
Australia 1 800 629 485
China 800 810 0189
Hong Kong 800 938 693
India 1 800 112 929
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United Kingdom 44 (0) 7004 666666
Other European countries:
www.agilent.com/find/contactus

Service Guide
2
Testing Performance
List of Test Equipment 22
To verify voltage measurement accuracy 24
To verify bandwidth 28
To verify time scale accuracy 33
To verify horizontal Dt accuracy 35
To verify trigger sensitivity 38
Agilent 5000 Series Oscilloscopes Performance Test Record 48
This chapter explains how to verify correct oscilloscope

operation and perform tests to ensure that the oscilloscope
meets the performance specifications.
Let the Equipment Warm Up Before Testing

For accurate test results, let the test equipment and the
oscilloscope warm up 30 minutes before testing.
Verifying Test Results

During the tests, record the readings in the Performance
Test Record on page 48. To verify whether a test passes,
verify that the reading is within the limits in the
Performance Test Record.
If a performance test fails

If a performance test fails, first perform the User Cal procedure
List of Test Equipment
Below is a list of test equipment and accessories required to

perform the performance test verification procedures.
Table 1 List of test equipment
Recommended Model/
Equipment Critical Specifications Part Number Qty
Digital Multimeter 0.1 mV resolution, 0.005% accuracy Agilent 34401A 1
Power Splitter Outputs differ by  0.15 dB Agilent 11667A 1
Oscilloscope Calibrator 14 mV to 35 Vdc, 0.1 V resolution, 25 MHz - 500 MHz Fluke 5820A 1
sine wave, stability 5 ppm after 1/2 hour
Signal Generator 100 kHz - 500 MHz at 200 mVrms Agilent N5181A, Agilent 1
E4400B, or Agilent 8648A
Power Meter/Sensor 1 MHz - 1 GHz ±3% accuracy Agilent E4418B/8482A 1
BNC banana cable Agilent 11001-66001 1
BNC cable Agilent 10503A 2
Cable Type N (m) 609.6 mm (24 in.) Agilent 11500B 1
Shorting Cap BNC Agilent 1250-0774 1
Adapter BNC(f) to banana(m) Agilent 1251-2277 1
Adapter BNC Tee (m) (f) (f) Agilent 1250-0781 1
Adapter Type N (m) to BNC (m) Agilent 1250-0082 or 1
Pomona 3288 with
Pomona 3533
Blocking capacitor Agilent 10240-60001 1
Adapter N(m) to BNC(f) Agilent 1250-0780 1
Feedthrough 50BNC (f) to BNC (m) Agilent 0960-0301 1
Some parts and equipment are available at www.agilent.com or www.parts.agilent.com.

Testing Performance 2
The following conventions will be used when referring to

oscilloscope models throughout this chapter.
Table 2 Conventions
Models Referred to as:
DSO5012A, DSO5014A 100 MHz Models

To verify voltage measurement accuracy
This test verifies the accuracy of the analog channel voltage

measurement for each channel (DC Vertical Gain Accuracy
and Dual Cursor Accuracy specifications). In this test, you
will measure the dc voltage output of an oscilloscope
calibrator using dual cursors on the oscilloscope, and
compare the results with the multimeter reading.
Test limits: ±2.0% of full scale ±1 LSB*
• Full scale is defined as 32 mV on the 2 mV/div range.
• Full scale on all other ranges is defined as 8 divisions
times the V/div setting.
*1 LSB = 0.4% of full scale
Table 3 Equipment Required to Verify Voltage Measurement Accuracy
Equipment Critical Specifications Recommended

Model/Part Qty
Digital multimeter Better than 0.01% accuracy Agilent 34401A 1
Cable BNC Agilent 10503A 2
Shorting cap BNC Agilent 1250-0774 1
Adapter BNC (f) to banana (m) Agilent 1251-2277 1
Adapter BNC Tee (m) (f) (f) Agilent 1250-0781 1
Blocking capacitor Agilent 10240-60001 1

1 Set up the oscilloscope.

a Adjust the channel 1 position knob to place the
baseline at 0.5 major division from the bottom of the
display.
b Set the Volts/Div setting to the value in the first line in
Table 4.
Table 4 Settings Used to Verify Voltage Measurement Accuracy
Volts/Div Setting Oscilloscope Test Limits

Calibrator Setting
5 V/Div 35 V 34.04 V to 35.96 V
2 V/Div 14 V 13.616 V to 14.384 V
1 V/Div 7V 6.808 V to 7.192 V
500 mV/Div 3.5 V 3.404 V to 3.596 V
200 mV/Div 1.4 V 1.3616 V to 1.4384 V
100 mV/Div 700 mV 680.8 mV to 719.2 mV
50 mV/Div 350 mV 340.4 mV to 359.6 mV

20 mV/Div 140 mV 136.16 mV to 143.84 mV
10 mV/Div 70 mV 68.08 mV to 71.92 mV
5 mV/Div 35 mV 34.04 mV to 35.96 mV
2 mV/Div1 14 mV 13.232 mV to 14.768 mV

1
Full scale is defined as 32 mV on the 2 mV/div range. On all other ranges full scale is defined as 8
divisions times the V/div setting.
c Press the Acquire key. Then, press the Acq Mode softkey
until Averaging is selected. Finally, press the #Avgs
softkey and turn the Entry knob to set the number of
averages to 64.
Wait a few seconds for the measurement to settle.
2 Press the Cursors key, set the Mode softkey to Normal, then
press the X Y softkey and select Y. Press the Y1 softkey,

then use the Entry knob (labeled on the front panel)

to set the Y1 cursor on the baseline of the signal.
3 Use the BNC tee and cables to connect the oscilloscope
calibrator to both the oscilloscope and the multimeter (see
Figure 1).
Oscilloscope
Oscilloscope
Calibrator
BNC Tee Digital

Multimeter
BNC (f) to dual

banana
Figure 1 Connect equipment for voltage measurement accuracy test
4 Adjust the output so that the multimeter reading displays

the first Volts/div calibrator setting value in Table 4.
Wait a few seconds for the measurement to settle.
5 Press the Y2 softkey, then position the Y2 cursor to the
center of the voltage trace using the Entry knob.

The Y value on the lower line of the display should be

within the test limits of Table 4. If a result is not
within the test limits, go to the “Troubleshooting”
chapter. Then return here.
6 Continue to check the voltage measurement accuracy with
the remaining Volts/div setting values in Table 4.
7 When you are finished checking all of the voltage values,
disconnect the oscilloscope calibrator from the
oscilloscope.
8 Record the results as Pass or Fail in the Performance Test
Record (see page 48).
9 Repeat this procedure for the remaining channels to be
tested.
Use a Blocking Capacitor to Reduce Noise

On the more sensitive ranges, such as 2 mV/div and 5 mV/div, noise may be a factor. To
eliminate the noise, add a BNC Tee, blocking capacitor, and BNC shorting cap at the
oscilloscope channel input to shunt the noise to ground. See Figure 2.
Blocking
Capacitor
BNC shorting
cap
To oscilloscope input
Figure 2 Using a Blocking Capacitor to Reduce Noise

To verify bandwidth
This test checks the bandwidth of the oscilloscope. In this

test you will use a signal generator and a power meter.
500 MHz Models

Test limits at 2 mV/div to 5 V/div
• All channels (±3 dB)
• dc to 500 MHz
300 MHz Models

• dc to 300 MHz
100 MHz Models

• dc to 100 MHz
Table 5 Equipment Required to Verify Bandwidth
Recommended
Equipment Critical Specifications Model/Part Qty
Power Meter/Sensor 1 MHz - 1 GHz ±3% accuracy Agilent E4418B/8482A 1
Power Splitter Outputs differ by  0.15 dB Agilent 11667A 1

Cable Type N (m) 24 inch Agilent 11500B 1
Adapter Type N (m) to BNC (m) Agilent 1250-0082 1

1 Connect the equipment (see Figure 3).

a Use the N cable to connect the signal generator to the
input of the power splitter input.
b Connect the power sensor to one output of the power
splitter.
c Use an N- to- BNC adapter to connect the other splitter
output to the channel 1 input.
Signal
Generator
Oscilloscope
Power Splitter
N to BNC adapter
Power Sensor
N Cable
Power Meter
Figure 3 Connect equipment for bandwidth test
2 Set up the power meter.

Set the power meter to display measurements in units of
watts.


a Press the Save/Recall key, then press the Default Setup
softkey.
b Press the Acquire key; then, press the Realtime softkey to
deselect Realtime.
c Press the Acq Mode softkey until Averaging is selected.
Then, press the #Avgs softkey and turn the Entry knob
to set the number of averages to 8.
d Set channel 1 Imped to 50 Ohm.
e Set the time base to 500 ns/div.
f Set the Volts/Div for channel 1 to 200 mV/div.
4 Set the signal generator for 1 MHz and six divisions of
amplitude.
The signal on the oscilloscope screen should be about five
cycles at six divisions amplitude.
5 Set up the Amplitude measurement
a Press the Quick Meas key.
b Press the Clear Meas softkey.
c Press the Select: softkey and use the Entry knob to
select Std Deviation within the select menu.
d Press the Measure Std Dev softkey.
6 Note the oscilloscope Std Dev(1) reading at the bottom of
the screen. (This is the RMS value with any dc offset
removed.)
7 Set the power meter Cal Factor % to the 1 MHz value on
the calibration chart on the power sensor.
8 Note the reading on the power meter and covert to Vrms
using the expression:
Vin 1MHz  Pmeas1MHz  50
For example, if the power meter reading is 892 uW, then

Vin1MHz = (892*10- 6 * 50)1/2 = 211.2 mVrms.

9 Change the signal generator output frequency according to

the maximum frequency for the oscilloscope using the
following:
• 500 MHz Models: 500 MHz
10 Referencing the frequency from step 9, set the power
meter Cal Factor % to the frequency value on the
calibration chart on the power sensor.
11 Set the oscilloscope sweep speed according to the
following:
• 500 MHz Models: 1 ns/div
12 Note the oscilloscope Std Dev(1) reading at the bottom of
the screen.
13 Note the reading on the power meter and covert to Vrms
using the expression:
Vin max_freq  Pmeas max freq  50
14 Calculate the response using the expression:
response(dB) = 20 log10 
Vout max freq / Vin max freq 

 Vout 1 MHz / Vin 1 MHz 
Example If:
Pmeas1_MHz = 892 uW
Std Dev(n) 1MHz = 210.4 mV
Pmeas max_freq = 687 uW
Std Dev(n) max freq = 161.6 mV
Then after converting the values from the power meter to
Vrms:
response(dB) = 20 log10 161.6 mV / 185.3 mV  = -1.16 dB

 210.4 mV/ 211.2 mV 
 

15 The result from step 14 should be between +3.0 dB and

- 3.0 dB. Record the result in the Performance Test Record
(see page 48).
16 Move the power splitter from the channel 1 to the channel
2 input.
17 Turn off the current channel and turn on the next
channel using the channel keys.
19 Repeat steps 3 through 18 for the remaining channels,
setting the parameters of the channel being tested where
appropriate.

To verify time scale accuracy
Time Scale Accuracy is a warranted specification for 5000

Series oscilloscopes manufactured after January 1, 2008. |
Date Code:
0747
07 = Year
47 = Week
If your oscilloscope’s serial tag has old- style (linear)

barcodes instead of the 3- D barcodes shown above, or if the
date indicated on the serial tag is older than January 1,
2008, then disregard this test.
This test verifies the accuracy of the time scale. In this test
you will measure the absolute error of the timebase
oscillator and compare the results to the specification.
Table 6 Equipment Required to Verify Time Scale Accuracy
Recommended
Equipment Critical Specifications Model/Part
Signal Generator 100 kHz - 1 GHz, 0.01 Hz Agilent N5181A,

frequency resolution, E4400B, or 8648A
jitter: < 2ps
Cable BNC, 3 feet Agilent 10503A
1 Set up the signal generator.

a Set the output to 10 MHz, approximately 1 Vpp sine
wave.
2 Connect the output of the signal generator to oscilloscope
channel 1 using the BNC cable.

3 Set up the oscilloscope:

a Press AutoScale.
b Set the oscilloscope Channel 1 vertical sensitivity to
200 mv/div.
c Set the oscilloscope horizontal sweep speed control to
5 ns/div.
d Adjust the intensity to get a sharp, clear trace.
e Adjust the oscilloscope’s trigger level so that the rising
edge of the waveform at the center of the screen is
located where the center horizontal and vertical grid
lines cross (center screen).
f Ensure the horizontal position control is set to
0.0 seconds.
4 Make the measurement.
a Set oscilloscope horizontal sweep speed control to
1 ms/div.
b Set horizontal position control to +1 ms (rotate control
CCW).
c Set the oscilloscope horizontal sweep speed control to
5 ns/div.
d Record the number of nanoseconds from where the
rising edge crosses the center horizontal grid line to
the center vertical grid line. The number of
nanoseconds is equivalent to the time scale error in
ppm.
e Record the result and compare it to the limits in the
Performance Test Record (see page 48).

To verify horizontal t accuracy
The following test is optional because horizontal t accuracy

is a characteristic, not a specification.
This test verifies the horizontal t accuracy. In this test, you
will use the oscilloscope to measure the output of a time
mark generator.
Test limits: ±0.0025% of reading ±0.1% of screen width ±20 ps
(same channel)
Table 7 Equipment Required to Verify Horizontal t Accuracy
Recommended
Cable BNC, 3 feet Agilent 10503A 1
1 Connect the equipment:

a Connect the calibrator output to the oscilloscope
channel 1 input.
2 Set up the signal source.
a Select Marker on the oscilloscope calibrator.
b Set the calibrator for 100 s markers (period = 100 s).


softkey.
b Set channel 1 Coupling to DC.
c Set channel 1 Imped to 50 Ohm.
d Press the Display key, then set the Vectors softkey to off.
e Press the AutoScale key.
f Set the time base to 20 s/div.
g Press the Main/Delayed key, then set the Time Ref softkey
to Left.
h Adjust the Trigger Level knob to obtain a stable
display.
4 Press the Quick Meas softkey, set the Source softkey to 1,
then press Select and choose Period. Press the Measure
softkey and measure the following:
Period 100 s — The test limits are 99.8 s to 100.2 s.
If the measurements are not within the test limits, go to
the “Troubleshooting” chapter. Then return here.
5 Change the calibrator to 100 ns markers. Change the time
base to 20 ns/div. Adjust the trigger level to obtain a
stable display.
6 Measure the following.
Period 100 ns— The test limits are 99.8 ns to 100.2 ns.
7 Change the time base and calibrator markers as follows:
a On 300 MHz and 500 MHz models, change time base to
2 ns/div and the calibrator to 5 ns markers
b On 100 MHz models, change time base to 5 ns/div and
the calibrator to 10 ns markers

8 Make the following measurements.

a For 300 MHz and 500 MHz models, period 5 ns — the
test limits are 4.96 ns to 5.04 ns.
b For 100 MHz models, period 10 ns — the test limits are
9.93 ns to 10.07 ns.

To verify trigger sensitivity
This test verifies the trigger sensitivity. In this test, you will
apply a sine wave to the oscilloscope at the upper
bandwidth limit. You will then decrease the amplitude of the
signal to the specified levels, and check to see if the
oscilloscope is still triggered.
The internal trigger sensitivity test is mandatory because it
is a specification. The external trigger test is optional
because it is a characteristic, not a specification.
Test limits for:
• Internal trigger on all models:
• < 10 mV/div: greater of 1 div or 5 mVpp
>=10 mV/div: 0.6 div
• External trigger on all 2- channel models (DSO5xx2A):
• Trigger range: 1.0V
DC to 100 MHz: < 100 mVpp
>100 MHz to max bandwidth: < 200 mVpp
• Trigger range: 8.0V
>100 MHz to max bandwidth: < 500 mVpp
• External trigger on 4- channel models:
4- channel models:

Table 8 Equipment Required to Verify Trigger Sensitivity
Recommended
Power Splitter Outputs differ  0.15 dB Agilent 11667A 1
Cable BNC Agilent 10503A 1
Adapter N (m) to BNC (f) Agilent 1250-0780 1
Feedthrough 50 BNC (f) to BNC (m) Agilent 0960-0301 1

Test Internal Trigger Sensitivity (all models)

a Connect the signal generator output to the oscilloscope
channel 1 input.
Signal
Generator
Oscilloscope
N to BNC adapter
N Cable
* 100 MHz models only.
Figure 4 Connect equipment for internal trigger sensitivity test

2 Verify the trigger sensitivity at maximum bandwidth.

500 MHz models: 500 MHz
softkey.
b Set channel 1 Imped to 50 Ohm.
c Set the output frequency of the signal generator to the
maximum bandwidth of the oscilloscope and set the
amplitude to about 10 mVpp.
d Press the AutoScale key.
e Set the time base to 10 ns/div.
f Set channel 1 to 5 mV/div.
g Decrease the amplitude from the signal generator until
1 vertical division of the signal is displayed.
The trigger is stable when the displayed waveform is
stable. If the trigger is not stable, try adjusting the
trigger level. If adjusting the trigger level makes the
trigger stable, the test still passes. If adjusting the
trigger does not help, see the “Troubleshooting” chapter.
Then return here.
h Record the result as Pass or Fail in the Performance
Test Record (see page 48).
3 Repeat this procedure for the remaining oscilloscope
channels.

Test External Trigger Sensitivity (2-channel models)

The following test is optional because External Trigger
Sensitivity is a characteristic, not a specification.
This test applies to 2- channel models only.
Verify the external trigger sensitivity at these settings:
Trigger range = +/- 1 V
• 500 MHz (DSO5052A), 200 mVpp
• 300 MHz (DSO5032A), 200 mVpp
• 100 MHz (DSO5012A), 200 mVpp
Trigger range = +/- 8 V
• 500 MHz (DSO5052A), 500 mVpp
• 300 MHz (DSO5032A), 500 mVpp
• 100 MHz (DSO5012A), 500 mVpp


power splitter input.
b Connect one output of the power splitter to the Ext
Trigger input.
c Connect the power sensor to the other output of the
power splitter.
Signal
Generator
Oscilloscope
Power Splitter
Power Sensor N to BNC adapter
N Cable
Power Meter
Figure 5 Connect equipment for external trigger sensitivity test

(2-channel models)


softkey.
b Set the External Trigger impedance to 50 Ohm.
c Change the trigger Mode from Auto to Normal.
d Use the Range softkey and the Entry knob to set the
range to 1.0 V.
3 Verify the trigger sensitivity at maximum frequency.
a Change the signal generator output frequency:
DSO5052A: 500 MHz
DSO5032A: 300 MHz
DSO5012A: 100 MHz
b Set the power meter Cal Factor % to the appropriate
value (100, 300, or 500 MHz) on the calibration chart
on the power sensor. If necessary, do a linear
interpolation if the correct factor is not included in the
power meter’s calibration chart.
c Adjust the signal generator output for a reading on the
power meter of 100W. (200 mVpp = 70.71mV rms,
Power = Vin2/50 = 70.71 mV2/50 = 100W.)
d Press the Trigger Edge key, then press the Source
softkey to set the trigger source to external trigger.
e Check for stable triggering and adjust the trigger level
if necessary. Triggering is indicated by the Trig’d
indicator at the top of the display. When it is flashing,
the oscilloscope is not triggered. When it is not
flashing, the oscilloscope is triggered.
f Record the results as Pass or Fail in the Performance
If the test fails, see the “Troubleshooting” chapter. Then
return here.

4 Verify the trigger sensitivity at maximum frequency for

trigger range of 8.0 V.
a Press the Mode/Coupling key, press the External softkey,
then press the Range softkey and use the Entry knob to
set the range to 8.0 V.
b Adjust the signal generator output for reading on the
power meter of 625W. (500mVpp = 176.78mV rms,
Power = Vin2/50 = 176.78 mV2/50 = 625W.)
c Check for stable triggering and adjust the trigger level
if necessary. Triggering is indicated by the Trig’d
indicator at the top of the display. When it is flashing,
the oscilloscope is not triggered. When it is not
flashing, the oscilloscope is triggered.
d Record the results as Pass or Fail in the Performance
Test External Trigger Sensitivity (4-channel models)

The following test is optional because External Trigger
Sensitivity is a characteristic, not a specification.
This test applies to 4- channel models only.
Verify the external trigger sensitivity at this setting:
• 100 MHz, 500 mVpp


power splitter input.
b Connect one output of the power splitter to the Aux
Trig input through a 50 feedthrough termination.
c Connect the power sensor to the other output of the
power splitter.
Signal
Generator
Oscilloscope
50 Feedthrough*
N to BNC adapter
Power Splitter
Power Sensor
N Cable
Power Meter
* Required for all models.
Figure 6 Connect equipment for external trigger sensitivity test

(4-channel models)


softkey.
3 Set the signal generator output frequency to 100 MHz.
4 Set the power meter Cal Factor % to the 100 MHz value
on the calibration chart on the power sensor.
5 Adjust the signal generator output for reading on the
power meter of 625W. (500mVpp = 176.78mV rms, Power
= Vin2/50 = 176.78 mV2/50 = 625W.)
6 Press the Trigger Edge key, then press the Source softkey
to set the trigger source to External.
7 Check for stable triggering and adjust the trigger level if
necessary. Triggering is indicated by the Trig’d indicator at
the top of the display. When it is flashing, the
oscilloscope is not triggered. When it is not flashing, the
oscilloscope is triggered.
If the test fails, see the “Troubleshooting” chapter. Then
return here.

Agilent 5000 Series Oscilloscopes Performance Test Record
Table 9 Performance Test Record
Serial No. ______________________________________ Test by _____________________________

Test Interval ____________________________________ Work Order No. ______________________
Recommended Next Testing ________________________ Temperature ____________
Voltage Measurement Accuracy

Range Oscilloscope Calibrator Test Limits Channel 1 Channel 2 Channel 3* Channel 4*
Setting
5 V/Div 35 V 34.04 V to 35.96 V ________ ________ ________ ________
2 V/Div 14 V 13.616 V to 14.384 V ________ ________ ________ ________
1 V/Div 7V 6.808 V to 7.192 V ________ ________ ________ ________
500 mV/Div 3.5 V 3.404 V to 3.596 V ________ ________ ________ ________
200 mV/Div 1.4 V 1.3616 V to 1.4384 V ________ ________ ________ ________
100 mV/Div 700 mV 680.8 mV to 719.2 mV ________ ________ ________ ________
50 mV/Div 350 mV 340.4 mV to 359.6 mV ________ ________ ________ ________
20 mV/Div 140 mV 136.16 mV to 143.84 mV ________ ________ ________ ________
10 mV/Div 70 mV 68.08 mV to 71.92 mV ________ ________ ________ ________
5 mV/Div 35 mV 34.04 mV to 35.96 mV ________ ________ ________ ________
2 mV/Div 14 mV 13.232 mV to 14.768 mV
Bandwidth Model Test Limits Channel 1 Channel 2 Channel 3* Channel 4*

505x 3 dB at 500 MHz ________ ________ ________ ________
503x 3 dB at 300 MHz ________ ________ ________ ________
501x 3 dB at 100 MHz ________ ________ ________ ________
Horizontal t Accuracy
Generator Setting Test Limits Results
Period 100 s 99.8 s to 100.2 s ________
Period 100 ns 99.8 ns to 100.2 ns ________
Period 10 ns1 9.93 ns to 10.07 ns ________
Period 5 ns2 4.96 ns to 5.04 ns ________
1 100 MHz models
2
300 MHz and 500 MHz models
Time Scale Limits Measured Pass/Fail

Accuracy TSA Limit: 25 ppm error
Time Scale Accuracy is a warranted specification for (ppm)
5000 Series oscilloscopes manufactured after January
1, 2008. ________ ________

Table 9 Performance Test Record (continued)

Trigger Sensitivity Test Limits Channel 1 Channel 2 Channel 3* Channel 4*
Internal trigger
500 MHz models greater of 1 div or 5 mV at ________ ________ ________ _______
500 MHz
300 MHz
100 MHz
External trigger, 2-channel models

± 1 V range:
5052A 200 mV at 500 MHz ________ ________ ________ ________
5032A 200 mV at 300 MHz ________ ________ ________ ________
5012A 200 mV at 100 MHz ________ ________ ________ ________
± 8 V range:
5052A 500 mV at 500 MHz ________ ________ ________ ________
5032A 500 mV at 300 MHz ________ ________ ________ ________
5012A 500 mV at 100 MHz ________ ________ ________ ________
External trigger, 4-channel models

5054A, 5034A, 5014A 500 mV at 100 MHz ________ ________ ________ ________
* Where applicable


Service Guide
3
Calibrating and Adjusting
User Calibration 53
This chapter explains how to adjust the oscilloscope for

optimum operating performance. You should perform
self- calibration according to the following recommendations:
• Every 12 months or after 2000 hours of operation
• If the ambient temperature is >10 °C from the calibration
temperature
• If you want to maximize the measurement accuracy
The amount of use, environmental conditions, and
experience with other instruments help determine if you
need shorter adjustment intervals.
Let the Equipment Warm Up Before Adjusting

Before you start the adjustments, let the oscilloscope and
test equipment warm up for at least 30 minutes.
Read All Cautions and Warnings

Read the following cautions and warning before making
adjustments or performing self- calibration.
HAZARDOUS VOLTAGES!
WA R N I N G Read the safety notice at the front of this book before proceeding.
Maintenance is performed with power supplied to the oscilloscope and with the
protective covers removed. Only trained service personnel who are aware of the
hazards involved should perform the maintenance. Whenever possible, perform the
procedures with the power cord removed from the oscilloscope.
REMOVE POWER TO AVOID DAMAGE!

CAUTION Do not disconnect any cables or remove any assemblies with power applied to the
oscilloscope. Otherwise, damage to the oscilloscope can occur.
USE EXTERNAL FAN TO REDUCE TEMPERATURE!

CAUTION When you must operate the oscilloscope with its cover and main shield removed,
use an external fan to provide continuous air flow over the samplers (the ICs with
heat sinks on them). Air flow over the samplers is reduced when the cover and
main shield is removed, which leads to higher than normal operating temperatures.
Have the fan blow air across the system board where the heat sinks are located. If
the cover is removed but the main shield remains installed and the bottom holes
are not blocked, the instrument will cool properly.
AVOID DAMAGE TO ELECTRONIC COMPONENTS!

CAUTION Electrostatic discharge (ESD) can damage electronic components. When you use
any of the procedures in this chapter, use proper ESD precautions. As a minimum,
place the oscilloscope on a properly grounded ESD mat and wear a properly
grounded ESD strap.

Calibrating and Adjusting 3
User Calibration
Perform user- calibration:

• Each year or after 2000 hours of operation.
• If the ambient temperature is >10° C from the calibration
temperature.
• If you want to maximize the measurement accuracy.
The amount of use, environmental conditions, and
experience with other instruments help determine if you
need shorter User Cal intervals.
User Cal performs an internal self- alignment routine to
optimize the signal path in the oscilloscope. The routine uses
internally generated signals to optimize circuits that affect
channel sensitivity, offset, and trigger parameters. Disconnect
all inputs and allow the oscilloscope to warm up before
performing this procedure.
Performing User Cal will invalidate your Certificate of
Calibration. If NIST (National Institute of Standards and
Technology) traceability is required perform the procedures
in Chapter 2 in this book using traceable sources.
To perform User Cal

1 Set the rear- panel CALIBRATION switch to
UNPROTECTED.
2 Connect short (12 inch maximum) equal length cables to
each analog channel’s BNC connector on the front of the
oscilloscope. You will need two equal- length cables for a
2- channel oscilloscope or four equal- length cables for a
4- channel oscilloscope.

Use 50 RG58AU or equivalent BNC cables when

performing User Cal.
a For a 2- channel oscilloscope, connect a BNC tee to the
equal length cables. Then connect a BNC(f)- to- BNC(f)
(also called a barrel connector) to the tee as shown
below.
Longer cable
To Channel 1 to TRIG OUT
To Channel 2
Figure 7 User Calibration cable for 2-channel oscilloscope
b For a 4- channel oscilloscope, connect BNC tees to the

equal- length cables as shown below. Then connect a

Calibrating and Adjusting 3
BNC(f)- to- BNC(f) (barrel connector) to the tee as

shown below.
To Channel 1
To Channel 2
To Channel 3
Longer cable
To Channel 4 to TRIG OUT
Figure 8 User Calibration cable for 4-channel oscilloscope
3 Connect a BNC cable (40 inches maximum) from the TRIG

OUT connector on the rear panel to the BNC barrel
connector.
4 Press the Utility key, then press the Service softkey.
5 Begin the Self Cal by pressing the Start User Cal softkey.
6 When the User Cal is completed, set the rear- panel
CALIBRATION switch to PROTECTED.

User Cal Status

Pressing the User Cal Status softkey displays the following
summary results of the previous User Cal, and the status of
probe calibrations for probes that can be calibrated. Note
that AutoProbes do not need to be calibrated, but InfiniiMax
can be calibrated.
Results:
User Cal date:
Change in temperature since last User Cal:
Failure:
Comments:
Probe Cal Status:

Service Guide
4
Troubleshooting
Solving General Problems with the Oscilloscope 58
Troubleshooting the Oscilloscope 61
This chapter begins with suggestions for solving general

problems that you may encounter with the oscilloscope. It
tells you what to do in these cases:
• If there is no trace display
• If the trace display is unusual or unexpected
• If you cannot see a channel
• If you cannot get any response from the oscilloscope
Procedures for troubleshooting the oscilloscope follow the
problem solving suggestions. The troubleshooting section
shows you how to:
• Check out the oscilloscope
• Check power supply
• Check the AC input board and the system board
• Check the display
• Check the fan
• Run internal self- tests
• Verify default setup
Read All Cautions and Warnings

Before you begin any troubleshooting, read all Warning and Cautions in the “Troubleshooting”
section.
4 Troubleshooting
Solving General Problems with the Oscilloscope
This section describes how to solve general problems that

you may encounter while using the Agilent 5000 Series
Oscilloscopes to make measurements.
After troubleshooting the oscilloscope, if you need to replace
parts, refer to the “Replaceable Parts” chapter.
If there is no display
✔ Check that the power cord is firmly seated in the
oscilloscope power receptacle.
✔ Check that the power source is live.
✔ Check that the front- panel power switch is on.
✔ If there is still no display, go to the troubleshooting
procedures in this chapter.
If there is no trace display

✔ Check that the INTENSITY knob on the front panel is
adjusted correctly.
✔ Recall the default setup by pressing Save/Recall then
Default Setup. This will ensure that the trigger mode is
Auto.
✔ Check that the probe clips are securely connected to
points in the circuit under test, and that the ground is
connected.
✔ Check that the circuit under test is powered on.
✔ Press the AutoScale key.
✔ Obtain service from Agilent Technologies, if necessary.

Troubleshooting 4
If the trace display is unusual or unexpected

✔ Check that the Horizontal time/division setting is correct
for the expected frequency range of the input signals.
✔ The sampling speed of the oscilloscope depends on the
time/division setting. It may be that when time/division is
set to slower speeds, the oscilloscope is sampling too
slowly to capture all of the transitions on the waveform.
Use peak detect mode.
✔ Check that all oscilloscope probes are connected to the
correct signals in the circuit under test.
✔ Ensure that the probe’s ground lead is securely connected
to a ground point in the circuit under test. For
high- speed measurements, each probe’s individual ground
lead should also be connected to a ground point closest to
the signal point in the circuit under test.
✔ Check that the trigger setup is correct.
✔ A correct trigger setup is the most important factor in
helping you capture the data you desire. See the User’s
Guide for information about triggering.
✔ Check that infinite persistence in the Display menu is
turned off, then press the Clear Display softkey.
✔ Press the AutoScale key.
If you cannot see a channel

✔ Recall the default setup by pressing Save/Recall then
Default Setup. This will ensure that the trigger mode is
Auto.
✔ Check that the oscilloscope probe’s BNC connector is
securely attached to the oscilloscope’s input connector.
✔ Check that the probe clips are securely connected to
points in the circuit under test.
✔ Check that the circuit under test is powered on.

4 Troubleshooting
You may have pressed the AutoScale key before an input

signal was available.
Performing the checks listed here ensures that the signals
from the circuit under test will be seen by the
oscilloscope. Perform the remaining checks in this topic to
make sure the oscilloscope channels are on, and to obtain
an automatic setup.
✔ Check that the desired oscilloscope channels are turned
on.
a Press the analog channel key until it is illuminated.
✔ Press the AutoScale key to automatically set up all
channels.

Troubleshooting 4
Troubleshooting the Oscilloscope
The service policy for the Agilent 5000 Series Oscilloscopes

is assembly level replacement. If you need parts or
assistance from Agilent Technologies to repair your
instrument, go to www.agilent.com and locate the service
facility for your area.
HAZARDOUS VOLTAGES EXIST — REMOVE POWER FIRST !

WA R N I N G The procedures described in this section are performed with power supplied to the
oscilloscope and with the protective covers removed. Only trained service
personnel who are aware of the hazards involved should perform the procedures.
Whenever possible, perform the procedures with the power cord removed from the
oscilloscope. Read the safety notice at the back of this book before proceeding.
REMOVE POWER TO AVOID DAMAGE !

CAUTION Do not disconnect any cables or remove any assemblies while power is applied to
the oscilloscope, or damage to the oscilloscope can occur.
AVOID ESD DAMAGE TO COMPONENTS !

CAUTION ELECTROSTATIC DISCHARGE (ESD) can damage electronic components. Use
proper ESD precautions when doing any of the procedures in this chapter. As a
minimum, place the oscilloscope on a properly grounded ESD mat and wear a
properly grounded ESD strap.

4 Troubleshooting
Equipment required for troubleshooting

The equipment listed in this table is required to troubleshoot the
oscilloscope.
Table 10 Equipment Required to Troubleshoot the Oscilloscope
Equipment Critical Specifications Recommended Model/Part
Digital multimeter Accuracy ±0.05,% 1 mV resolution Agilent 34401A
Oscilloscope Capable of measuring  500 MHz Agilent 5000 Series oscilloscope with
signal. 1 M input impedance. 500 MHz bandwidth
To check out the oscilloscope

1 Disconnect any external cables from the front panel.
2 Disconnect the power cord, then remove the cabinet
following the instructions on page 80.
USE AN EXTERNAL FAN TO AVOID OVERHEATING COMPONENTS !

CAUTION When you remove the oscilloscope cover and main shield, use an external fan to
provide continuous air flow over the heat sinks. Air flow over the heat sinks is
reduced when the cover and main shield are removed, which leads to higher than
normal operating temperatures. Have the fan blow air across the system board
where the heat sinks are located. Otherwise, damage to the components can
occur.
If the cover of a 5000 Series oscilloscope is removed but the main shield remains
installed and the bottom holes are not blocked, the instrument will cool properly.
3 Connect the power cord to the rear of the oscilloscope,

then to a suitable ac voltage source.
The oscilloscope power supply automatically adjusts for
input line voltages in the range of 100 to 240 VAC. Ensure
that you have the correct line cord. The power cord provided
is matched based on the country of origin.

Troubleshooting 4
AVOID INJURY.
WA R N I N G Always operate the oscilloscope with an approved three conductor power cable.
Do not negate the protective action of the three conductor power cable.
• Press the power switch.

• When the oscilloscope is turned on, the front panel
LEDs will light up in the sequence shown in Figure 9
on page 63.
• Next the Agilent logo and advisory screen will appear
on the LCD before the trace display appears.
• It will take about 3 to 4 seconds for the instrument to
turn on. The instrument will go through the basic self
test to make sure all the major hardware is working
correctly.
}4
5
}3
}2
}1
Figure 9 5000 Series start up sequence
4 If the lights illuminate, then the power supply is probably

working correctly.
5 Proceed to “To verify basic oscilloscope operation” on
page 64.

4 Troubleshooting
To verify basic oscilloscope operation

1 Press the Save/Recall key on the front panel, then press
the Default Setup softkey under the display. The oscilloscope
is now configured to its default settings.
2 Connect an oscilloscope probe from channel 1 to the Probe
Comp signal terminal on the front panel.
3 Connect the probe’s ground lead to the ground terminal
that is next to the Probe Comp terminal.
4 Press AutoScale.
5 You should see a waveform on the oscilloscope’s display
similar to this:
If you see the waveform, but the square wave is not

shaped correctly as shown above, perform the procedure
“To compensate the analog probes” on page 65.
If you do not see the waveform, ensure your power source
is adequate, the oscilloscope is properly powered- on, and
the probe is connected securely to the front- panel analog
channel input BNC and to the Probe Comp terminal.

Troubleshooting 4
6 If you still do not see the waveform, use the

troubleshooting flowchart in this chapter to isolate the
problem.
To compensate the analog probes

You should compensate your analog probes to match their
characteristics to the oscilloscope’s channels. A poorly
compensated probe can introduce measurement errors.
1 Perform the procedure “To verify basic oscilloscope
operation” on page 64
2 Use a nonmetallic tool to adjust the trimmer capacitor on
the probe for the flattest pulse possible. The trimmer
capacitor is located on the probe BNC connector.
Perfectly compensated
Over compensated
Under compensated
comp.cdr
Figure 10 Example pulses
3 Connect probes to all other analog channels (channel 2 of

a 2- channel oscilloscope, or channels 2, 3, and 4 of a
4- channel oscilloscope). Repeat the procedure for each
channel. This matches each probe to each channel.
The process of compensating the probes serves as a basic
test to verify that the oscilloscope is functional.

4 Troubleshooting
Troubleshooting Flowchart
The following flowchart describes how to troubleshoot 5000
Series oscilloscope models.
Start
Test Power Supply
Replace Power
Okay? No
Supply
Yes
Test AC Input
Board
Replace AC Input
Okay? No
Board
Yes
Test System
Board
Replace System
Okay? No
Board
Yes
Test Display
Okay? No Replace Display
Yes
End

Troubleshooting 4
To check the oscilloscope power supply

1 Disconnect the power cord from the oscilloscope. Then
remove the oscilloscope cover.
USE AN EXTERNAL FAN TO AVOID OVERHEATING COMPONENTS !

CAUTION When you remove the oscilloscope cover and main shield, use an external fan to
provide continuous air flow over the heat sinks. Air flow over the heat sinks is
reduced when the cover and main shield are removed, which leads to higher than
normal operating temperatures. Have the fan blow air across the system board
where the heat sinks are located. Otherwise, damage to the components can
occur.
If the cover of a 5000 Series oscilloscope is removed but the main shield remains
installed and the bottom holes are not blocked, the instrument will cool properly.
2 Connect the negative lead of the multimeter to a ground

point on the oscilloscope.
3 Connect the power cord and turn on the oscilloscope.
4 Measure the power supply voltage at J102, pin 7 on the
AC input board (comes from the power supply connector’s
pin 1). See Figure 11. The voltage should be 15 V ±10%.
• If the voltage is not correct, continue to the next step.
• If the voltage is correct, the power supply is good.

4 Troubleshooting
Pin 7 (15V)
Figure 11 Power supply to AC input board connector
5 Disconnect the power supply cable from the AC input

board and check the voltage between pins 1 and 7 of the
connector coming from the power supply.
6 If it is less than 14 V, the problem is in the cable or the
power supply. Remove the cable and test it for shorts or
opens using the DMM. Replace the defective assembly.
7 If the voltage is 15 V ±10% only when the cable is
disconnected from the AC input board, then test the AC
input board.

Troubleshooting 4
To check the AC input board

1 Remove the cabinet.
2 Check that all cable connections are securely connected
from the system board to:
• Power supply
• Keyboard
• Display
• Inverter board
• Fan
3 Verify the voltages from the AC input board by measuring
them at the system board test points, accessible on the
bottom of the chassis, and listed in the table below. Refer
to Figure 12 on page 70 to locate the test points.
Table 11 System board test points
Test point Voltage
J3200, pin 1 -5.2 V (+- 0.1)
J3200, pin 9, 10, or 11 +5.0 V (+- 0.1)
J3200, pin 12, 13, or 14 +3.3 V (+- 0.1)
J3200, pin 8, 15, or 16 +1.5 V (+- 0.1)
J3201, pin 1 or 2 +12 V (+- 6%)
J3201, pin 3 or 4 -12 V (+- 6%)
J3201, pin 16, 17, or 18 +15 V (+- 6%)
J3201, pin 19 -15 V (+- 6%)

4 Troubleshooting
J3201
Pin 19 (-15V)
Pin 16, 17, or 18 (+15V)
Pin 3 or 4 (-12V)
16 8
Pin 1 or 2 (+12V)
J3200 (mounted
15 7
on other side)
14 6
Pin 8, 15, or 16 (+1.5 V) 13 5
Pin 12, 13, or 14 (+3.3V) 12 4
Pin 9, 10, or 11 (+5V) 11 3
Pin 1 (-5.2V) 10 2
9 1
J2730
16 8
15 7
14 6
13 5
12 4
11 3
10 2
9 1
1
2 J2750
Figure 12 System board test point locations

Troubleshooting 4
4 If any of the test point voltages are not within the

specified range, replace the AC input board.
To check the system board

1 Disconnect J2730 from the system board and measure
pins 19 and 20 on the J2730 connector. This is the
voltage to the display, and it should be +3.3 V. If it is not,
replace the system board. If the voltage is correct, replace
the display.
2 Disconnect J2750 from the system board and measure
pins 3 and 4 on the J2750 connector. This is the voltage
to the inverter, and it should be +5 V. If it is not, replace
the system board. If the voltage is correct, replace the
display.
3 If all cables are properly connected and none of the
previous tests confirm a failure on another assembly,
replace the system board.
To check the display

1 Disconnect the power cord.
2 Check to verify that the backlight inverter cable is
connected.
3 Ensure the display LCD cable is connected.
4 Connect the power cord.
5 Use the DMM to check the Inverter Power voltage (see
table below).
6 If the voltage is incorrect, replace the system board.
7 If the voltage is correct, use an oscilloscope to check the
LCD clock (see table below).

4 Troubleshooting
Table 12 Display Signals on the System Board
Signal Normal/Typical Result

Inverter Power J2750 Pin 3 or 4 5V
Video Signal J2730 Pin 6 and 7 480 MHz clock
8 If the clock signal is good, replace the LCD.

9 If the clock signal is absent, replace the system board.
To check the fan

The fan speed is controlled by a circuit on the system board.
1 If the fan is running, perform the internal self- tests. Go
to “To run the internal self- tests” on page 73.
2 If the fan is not running, it may be defective. Follow these
steps:
a Disconnect the fan cable from the AC input board.
b Measure the fan voltage at the connector on the AC
input board.
See the Figure 13 for the location of the fan connector.
c If the fan voltage is approximately +8.5 Vdc at room
temperature, replace the fan. If the fan voltage is not
approximately +8.5 Vdc, replace the system board.
The proper voltage range depending on temperature is
between +6.0 Vdc to +11.5 Vdc.

Troubleshooting 4
Fan
Connector
J1
Figure 13 Location of the fan connector
To run the internal self-tests

Self Test performs a series of internal procedures to verify
that the oscilloscope is operating properly.
It is recommended that you run the Self Test:
• after experiencing abnormal operation
• for additional information to better describe an
oscilloscope failure
• to verify proper operation after the oscilloscope has been
repaired
Successfully passing Self Test does not guarantee 100% of
the oscilloscope’s functionality. Self Test is designed to
provide an 80% confidence level that the oscilloscope is
operating properly.
1 Press the Utility key, then press the Service softkey.
2 Begin the internal self tests by pressing the Start Self Test
softkey.

4 Troubleshooting
To verify default setup

The oscilloscope is designed to turn on with the setup from
the last turn on or previous setup. However, if the Secure
Environment option is installed, the oscilloscope will always
execute a Default Setup upon power- up.
To recall the factory default setup:
1 Press the Save/Recall key.
2 Press the Default Setup softkey.
This returns the oscilloscope to its factory default settings
and places the oscilloscope in a known operating
condition. The major default settings are:
• Horizontal - main mode, 100 us/div scale, 0 s delay,
center time reference
• Vertical - Channel 1 on, 5 V/div scale, dc coupling, 0 V
position, probe factor to 1.0 if an AutoProbe probe is
not connected to the channel
• Trigger - Edge trigger, Auto sweep mode, 0 V level,
channel 1 source, dc coupling, rising edge slope, 60 ns
holdoff time
• Display - Vectors on, 20% grid intensity, infinite
persistence off
• Other - Acquire mode normal, Run/Stop to Run, cursor
measurements off

Troubleshooting 4
Figure 14 Default setup screen
3 If your screen looks substantially different, replace the

system board.

4 Troubleshooting

Service Guide
5
Replacing Assemblies
To remove the cabinet 80
To remove the handle 81
To remove the storage lid 82
To remove the front panel assembly 83
To remove the keyboard assembly 86
To remove the main shield 89
To remove the display assembly 91
To remove the backlight inverter board and e-field shield 95
mount 99
To remove the power shaft 102
To remove the AC input board 103
To remove the power supply 105
To remove the fan 106
To remove the system board 108
This chapter describes how to remove assemblies from the

Agilent 5000 Series oscilloscopes. After you have removed an
assembly, to install the replacement assembly, follow the
instructions in reverse order.
The parts shown in the following figures are representative
and may look different than what you have in your
oscilloscope.
Tools Used for Disassembly

Use these tools to remove and replace the oscilloscope
assemblies:
• T6, T10, and T20 TORX drivers

• 5/8- inch and 9/32- inch socket drivers
See how the Oscilloscope Parts Fit Together

An exploded view of the oscilloscope is included in the
“Replaceable Parts” chapter. It shows the individual part
numbers used in the assemblies, and shows you how the
parts fit together.
Read All Warnings and Cautions

Read the following warnings and cautions before removing
and replacing any assemblies in the oscilloscope.
HAZARDOUS VOLTAGES!
WA R N I N G Read the safety summary at the back of this book before proceeding.
Maintenance is performed with power supplied to the oscilloscope and with the
protective covers removed. Only trained service personnel who are aware of the
hazards involved should perform the maintenance. Whenever possible, perform the
procedures with the power cord removed from the oscilloscope.
AVOID ELECTRICAL SHOCK !

WA R N I N G Hazardous voltages exist on the LCD assembly and power supply. To avoid
electrical shock:
1 Disconnect the power cord from the oscilloscope.
2 Wait at least three minutes for the capacitors in the oscilloscope to discharge
before you begin disassembly.
Read the Safety Summary at the back of this manual before you begin.
REMOVE POWER TO AVOID DAMAGE !

CAUTION Remove power before you begin to remove and replace assemblies. Do not remove
or replace assemblies while the oscilloscope is turned on, or damage to the
components can occur.

Replacing Assemblies 5
AVOID DAMAGE TO ELECTRONIC COMPONENTS !

CAUTION ELECTROSTATIC DISCHARGE (ESD) can damage electronic components. When
doing any of the procedures in this chapter, use proper ESD precautions. As a
minimum, you should place the instrument on a properly grounded ESD mat and
wear a properly grounded ESD strap.

To remove the cabinet
1 Turn off the oscilloscope and disconnect the power cable.

2 Using the T20 TORX driver, remove the two screws from
the rear of the cabinet and the screw inside the tool
compartment.
3 Using your thumbs, gently push on the rear- panel
connectors to slide the oscilloscope out of the cabinet.
T-20 Screw
Gently push
on the connectors
T-20 Screw
Figure 15 Removing the cabinet

To remove the handle
Handle cannot be removed with cabinet attached to the

oscilloscope chassis.
1 Perform the following procedures:“To remove the
cabinet” on page 80
2 Rotate the handle downward until it just passes the
bottom of the cabinet.
3 Place cabinet face down, pull the sides of the handle out
of the cabinet and remove.
Figure 16 Removing handle

To remove the storage lid
The storage lid is designed to come off without breaking.

1 Push back on the lid until it snaps out of the slots.
2 To reinstall the lid:
a Insert the left hinge into the slot.
b Push the lid all the way to the left.
c Snap the right hinge into the slot.
Insert hinge
into slot
Push
Snap second hinge

into place
Figure 17 Installing the hinged storage lid

To remove the front panel assembly
1 Perform the following procedures:

• “To remove the cabinet” on page 80
2 Insert a flat- blade screwdriver under the center of the
intensity knob and gently twist the screwdriver as you
pull the knob off.
Using a twisting motion rather than prying prevents
marking or damaging the front panel.
3 Remove the T6 screws securing the BNC assembly to the
deck.
This step helps prevent the BNC connectors from binding
when removing and reinstalling the front panel.
Intensity
Knob T6 Screws (3 or 4)
Figure 18 Removing the intensity knob and T6 screws
4 Disconnect the keyboard ribbon cable from the keyboard.

5 Use a flat- blade screwdriver to the release retainer tabs
and then push the panel forward.
Ensure that the retainer tab on the display side moves
past the rear edge of the display mount.

Deck
Retainer
Assembly
Tab
Keyboard
Ribbon Cable
Note: For clarity, Fan assembly removed and areas

Retainer
shown cut away.
Tab
Figure 19 Disconnecting ribbon cable and releasing tab retainers

6 Swing the front panel out until the bottom clears the deck
assembly, then lift it up to free the hooks on top and pull
it away from the deck.
Retainer
tab
Display
mount
Swing front
panel out
Deck
Figure 20 Removing the front panel
7 To reinstall the front panel:

a Align the hooks on top of the front panel with their
connection holes in the sheet metal and display mount.
b Swing the front panel down and ensure that the power
switch, intensity shaft and BNC connectors are aligned
with the holes in the front panel.
c Push the front panel until the two retainer tabs click
into place in the deck.
d Reinstall the T6 screws on the BNC connectors.
e Connect the keyboard ribbon cable.
f Install intensity knob.

To remove the keyboard assembly

• “To remove the front panel assembly” on page 83
2 If removing the softkey pad only skip steps 3, 4c, and 4d
below.
3 Remove all of the knobs by pulling them straight out. You
may need to use a flat- blade screwdriver to gently pry
them as you pull.
Using a twisting motion rather than prying prevents
marking or damaging the front panel.
4 Remove the main keyboard and softkey board as follows.
a Lift the left end of the softkey board enough to clear
the tab holding it in place.
b Slide the softkey board to the left to release it from the
retaining tabs.
c Release the 8 latches holding the main keypad board to
the front panel.
d You will notice the latches do not all face the same
direction. This is shown with arrows in the following
figure.
e Lift the board up just enough to clear the latches.
f Lift both boards out being careful not to damage the
ribbon cable between them.
5 Remove and replace keypads as needed.

Front Panel
Main Keypad Board Latches (8)
Encoder Notch Ribbon Cable Softkey Board Retaining Tabs

and Slots
Figure 21 Removing the keyboard assembly
6 When reinstalling the boards:

a If you have a new main board assembly, you will need
to separate the softkey board from the main keypad
board.
Using a needle nose pliers, carefully remove the two
process tabs.

Using a needle nose pliers, carefully remove the two

break away tabs connecting the two boards.
b Carefully turn the softkey board so that the gold metal
contacts face the keypad. Note the way the ribbon cable
is dressed in the previous figure.
c Align the main keypad board over the keypad inserting
the knob shafts into their holes.
d Snap the main keypad board in place by pressing on
the encoders near each latch. Ensure all 8 catch.
e Align the slots in the softkey board over the retaining
tabs.
f Push down on the softkey board. Using a tool (such as
a soldering aid) in the notch of the board, slide it to
the right until it seats between the tabs.
g Replace the knobs by supporting the back of each
encoder and pushing the knob fully onto the shaft.

To remove the main shield
1 Perform the previous procedures:

2 Remove the main shield covering the system board, AC
input board and power supply by sliding it toward the
back of the instrument
Main Shield
Figure 22 Main shield removal
Thin sheet metal parts may have sharp edges. Handle with care to avoid injury.
WA R N I N G

Hole must align onto standoff

so that shield makes good
contact with deck
Align main shield with Tabs on shield must be

connectors and cabinet inserted through slots on
mounting holes chassis
Make sure shield corners are
inside front panel edge.
Figure 23 Main shield reinstall
WA R N I N G
3 To reinstall shield, carefully push it in place around the

chassis taking care to align the shield with connectors,
cabinet mounting screw locations, and shield tabs to
chassis slots locations.

To remove the display assembly

• “To remove the main shield” on page 89
2 Using a small flat blade screw driver, gently pry the
display and backlight inverter cables to disconnect them
from the system board.
Note the cable routing through the system board for
reinstallation.
In some oscilloscopes, a snap- on ferrite (9170- 2237) may
be applied to the “Display (LCD) Cable”. If so, the Display
(LCD) Cable cable will be routed under the keyboard
cable rather than in front of it, and the ferrite will be
located on the section of the Display (LCD) Cable that
passes under the keyboard cable. The snap- on ferrite is
optional, and is not shown in the diagram on the next
page.

Display (LCD) Cable

Keyboard cable
Backlight Inverter Cable
System Board
Figure 24 Disconnecting the display cables (bottom view of scope)
3 Using a flat- blade screwdriver, lift the latch tab at the

bottom of the display assembly just enough to clear the
slot in the deck.
4 Push the entire display assembly to the right to release
the retaining hooks from their slots in the deck
5 Lift and remove the display assembly.

Display (LCD)
Assembly
Latch Tab
Retaining Hooks
Deck Latch Slot
Figure 25 Removing the display assembly
6 To reinstall the display:

a Align the top locating tab with the locating slot in the
sheet metal and the retaining hooks with their
retaining holes.
b Push down on the LCD until it is flat with the deck
and at the same time push the LCD to your left.
c Ensure the latch tab is seated in its hole as shown in
Figure 25.
d Route the cables down through the deck hole and
reconnect to the system board as shown in Figure 24.

Locating Top Locating Tab

Slot
Retaining
Hole
Deck
Retaining Hook
Figure 26 Installing the display

To remove the backlight inverter board and e-field shield
Display assembly must be removed to facilitate the following

procedure.
• “To remove the display assembly” on page 91
2 Press to release the top tab and use the hole to aid in
releasing the side tab. Then open the shield. Do not bend
it past the vertical position as shown.
Figure 27 Opening the backlight inverter shield
3 Remove the LCD cables from the cable guides.

4 Release the top latch and lift the top of the board off the
top alignment post.
5 Release the bottom latch and lift the board off the bottom
alignment post.

6 Disconnect the LCD cables from the backlight inverter

board.
7 Unplug the supply cable from the inverter board.
Top Latch Top Alignment Post

LCD Cables
Display Mount
Cable Groove
Cable Guides
Supply Cable
Bottom Alignment
Post
Bottom Latch
Figure 28 Removing the backlight inverter

8 If the e- field shield requires replacement, use a

screwdriver to pry the shield off the studs.
a Align the shield over the studs and push it all the way
down on the studs.
Studs
Figure 29 Removing the backlight inverter shield
9 To reinstall the backlight inverter board:

a Reconnect the LCD cables looping them around each
other and through the cable guides as shown in
Figure 28.
b Reconnect the supply cable.
c Align the holes in the inverter board with the posts on
the display mount and push down until the latches
snap over the board (refer to Figure 28).
d Route the cables through the cable guides as shown.

e Close the shield.

- Insert the shield between the plastic and sheet metal
of the display.
- Ensure the cables do not get pinched.
- After closing, use your fingers to gently pinch along
the perforated edge of the shield to square the corner
and ensure that the release tabs are in their slots.
Plastic
Perforated Edge
Display
Sheet Metal
Figure 30 Closing the shield

mount

• “To remove the display assembly” on page 91
• “To remove the backlight inverter board and e- field
shield” on page 95
2 Use a long- nose pliers or flat- blade screwdriver to push
and release the two LCD latches on the left side of the
display mount.
LCD
Display Mount
LCD Latches
Figure 31 Release display mount latches

3 Lift and remove the LCD from under the guides on the
right side of the display mount. Early production units
may utilize an RFI spring, note its position- installation so
that it may be reinstalled correctly.
4 Remove the gasket and protective lens if necessary.
Note the orientation of the gasket.
LCD Latches
Display Mount
Protective
Lens
LCD Gasket
LCD Guides
RFI spring used

on early
production
models
Figure 32 Removing the LCD, gasket, and protective lens

5 To reinstall:
a Place the protective lens into the pocket in the display
mount and ensure that the inside of the lens is clean.
b Place the gasket into the slot around the lens making
sure it is fully seated in the slot all the way around.
c Clean the LCD window and insert the LCD under the
guides on the right side of the display mount.
d Push the left side of the LCD down until it clicks under
the latches so that the latches are fully over the face of
the sheet metal housing.
Sheet metal face
Latch
Figure 33 Latch over face of sheet metal housing
e Reinstall the backlight inverter (see step 9 on page 97).

To remove the power shaft

2 Use a flat- blade screwdriver to gently spread the latch
while pushing the power shaft forward. It may be helpful
to use a “needle- nose” pliers to grip the shaft or the
holding tab during removal.
Twisting the latch too much could cause it to break!

CAUTION
Holding tab
Figure 34 Removing the power shaft latch
3 Lift and remove it from the deck.

4 When reinserting the power shaft, push the shaft into the
power switch until the shaft snaps onto the switch.

To remove the AC input board

• “To remove the power shaft” on page 102
2 Disconnect power supply cable, AC input cable, fan cable,
system power and control cables (these pass through the
opening in the board).
3 Remove the two T10 screws and two spring washers
securing the input board to the deck.
4 Slide the board to the rear to release it from the single
post.
5 Remove the board.
Slot (4)
T10 Screw (2)
Tab (4)
Spring Washer (2)
System Board Power &

Control Cables
AC Input Board
Post
Power cable Keyhole
Fan Cable AC Input Cable

Figure 35 Removing the AC input board
6 Reverse this procedure to reinstall. Note: the four tabs on

the front of the AC input board fit into the four slots on
the chassis. Insure board keyhole is positioned over post
on the chassis and engaged correctly before securing with
screws.

To remove the power supply

• “To remove the AC input board” on page 103
2 Remove the 4 T10 screws securing the power supply to
the deck. then remove the power supply.
3 Disconnect the power supply and AC cables
Power Supply
T10 Screws (4)

Power Supply Cable AC Cable
Figure 36 Removing the power supply
4 Reverse this procedure to install the power supply.

To remove the fan

• “To remove the main shield” on page 89 (although not
required for fan removal, it may be helpful)
• “To remove the AC input board” on page 103
• “To remove the power supply” on page 105
WA R N I N G
2 Disconnect the fan cable from the AC board.
Fan cable
AC input board
Figure 37 Locating and disconnecting fan cable

3 Slide the fan mount to the side to remove the 4 retainer

hooks from their keyholes and lift out.
It may help to push on each of the hooks to keep from
tearing them.
4 Peel the rubber fan mount off the corners of the fan.
Fan mount tab
Fan mount
Fan
Fan cable
Keyholes
in deck
Figure 38 Removing the fan
5 Reverse this procedure to replace the fan assembly.

• When reinstalling, note the position of the tab on the
fan mount and the direction of the fan cable.
• Ensure that the assembly is locked into the keyholes,
fan tab is located at top and fan cables egress as
shown.

To remove the system board

WA R N I N G
2 Using a small flat blade screw driver, gently pry and

remove the display cable and backlight inverter cable, also
disconnect the keyboard ribbon cable. Push all cables back
through the hole in the system board.

Display (LCD)
Cable
Keyboard
Ribbon Cable
Backlight Inverter Cable
Intensity knob
System Board
Power Supply Cable

(connector on other
side)
Power control
cable
Figure 39 Preparing to remove the system board
3 Disconnect the power control cable. Note: the power

supply cable must be disconnected from the other side;
locate the power supply cable opening on the AC input
board to gain access to the connector.
4 Remove the intensity knob by grasping the knob with one
hand and gently prying using a flat- blade screwdriver
with the other hand.
Using a twisting motion with the screwdriver rather than
prying prevents marking or damaging the front panel.
5 Remove the 3 or 4 T6 screws located by the BNCs on the
front panel (see Figure 18 on page 83).
6 Remove the two hex nuts and washers from the rear
BNCs using the 5/8- inch socket driver.

7 Using the 9/32 hex driver, remove two hex standoffs and
washers from GPIB connector.
8 Using the T10 TORX driver, remove the six screws that
hold the system board to the deck.
T10 Screws
Intensity Knob
Hex Nuts
& Washers
Hex Standoffs
Figure 40 Removing the system board
9 Lift the back of the board to clear the main deck and
then gently pull the board straight out.
10 To reinstall the system board:
a Feed the keyboard, display and backlight inverter cables
through the hole in the system board. Insure power

control cable/connector feeds through the gap between

the chassis and system board.
b Insert the tabs on the board into the slots in the front
of the sheet metal; the intensity shaft, BNCs, and CAL
lug into their holes.
c Push the back of the board down to seat.
d Reinstall the T6 screws on the front panel (shown in
Figure 18 on page 83).
e Reinstall the GP- IB hex standoffs, then the six T10
screws and finally install the BNC hex nuts and
washers
f Reconnect the keyboard, display, backlight inverter and
power control cables. Reconnect power supply cable
from AC input board.
g Ensure that the backlight, fan, and LCD cables are
routed to the left of the keyboard ribbon cable as
shown in Figure 39 on page 109.
h Replace the intensity knob by supporting the back of
the encoder and pushing the knob fully onto the shaft.


Service Guide
6
Replaceable Parts
Ordering Replaceable Parts 114
Exploded Views 116
Replaceable Parts List 118
This chapter describes how to order replaceable assemblies

and parts for the Agilent 5000 Series oscilloscopes.
Diagrams and parts lists are included for assemblies and
hardware that you can order.
Before working on the oscilloscope, read the safety summary
at the back of this book.

6 Replaceable Parts
Ordering Replaceable Parts
Listed Parts
To order a part in the parts list, quote the Agilent
Technologies part number, indicate the quantity desired, and
address the order to the nearest Agilent Technologies Sales
Office. To find your nearest sales office go to
www.agilent.com.
Unlisted Parts
To order a part not listed in the parts list, include the
instrument part number, instrument serial number, a
description of the part (including its function), and the
number of parts required. Address the order to the nearest
Agilent Technologies Sales Office.
Direct Mail Order System

Within the USA, Agilent Technologies can supply parts
through a direct mail order system. There are several
advantages to this system:
• Direct ordering and shipping from the Agilent
Technologies parts center in California, USA.
• No maximum or minimum on any mail order. (There is a
minimum amount for parts ordered through a local
Agilent Technologies Sales Office when the orders require
billing and invoicing.)
• Prepaid transportation. (There is a small handling charge
for each order.)
• No invoices.

Replaceable Parts 6
In order for Agilent Technologies to provide these

advantages, please send a check or money order with each
order.
Mail order forms and specific ordering information are
available through your local Agilent Technologies Sales
Office. Addresses and telephone numbers are located in a
separate document shipped with the manuals.
Exchange Assemblies
Some parts used in this instrument have been set up for an
exchange program. This program allows the customer to
exchange a faulty assembly with one that has been repaired,
calibrated, and performance- verified by the factory. The cost
is significantly less than that of a new part. The exchange
parts have a part number in the form XXXXX- 695XX.
After receiving the repaired exchange part from Agilent
Technologies, a United States customer has 30 days to return
the faulty assembly. For orders not originating in the United
States, contact the local Agilent Technologies service
organization. If the faulty assembly is not returned within 30
days, the customer will be charged an additional amount.
The additional amount will be the difference in price
between a new assembly and that of an exchange assembly.

6 Replaceable Parts
Exploded Views
The following exploded views provide a graphical

representation of the oscilloscope at the time this manual
was released. Not all parts are shown. Your parts may be
slightly different thank those shown. These views provide
reference designator numbers that map to those used in the
parts list table in this chapter.
Figure 41 Exploded View 1 of 2

Replaceable Parts 6
Figure 42 Exploded View 2 of 2

6 Replaceable Parts
Replaceable Parts List
The information given for each part consists of the following:

• Reference designation.
• Agilent Technologies part number.
• Total quantity (QTY) in the instrument or on assembly.
• Description of the part.
Table 13 Replaceable Parts

Ref Agilent Part
Des Number Qty Description
A1 54532-66501 1 2-ch 100 MHz system board
A2 54682-66511 1 2-ch keyboard assembly, main board and softkey

board
A2 54684-66511 1 4-ch keyboard assembly, main board and softkey
board
A3 54574-66502 1 AC line filter/power switch PC board assembly

A4 54574-64401 1 Cabinet assembly
A5 0950-4691 1 Power Supply
H1 2950-0054 3 Hex Nut - 1/2-28 thread

Replaceable Parts 6
Table 13 Replaceable Parts (continued)

Ref Agilent Part
H2 0515-0658 4 Screw - machine m2 x 0.4 - 6 mm lg T6 - w/washer
H3 0515-0372 6 Screw - machine m3 x 0.5 - 8 mm lg T10 - w/washer
(secure system board to deck)
H4 0515-0380 3 Screw - machine m4 x 0.7 - 10 mm lg T15 -
w/washer (secure cabinet to chassis, not shown)
H5 0380-0643 2 Standoff - hex 0.255 in. lg 6-32 thread
H6 2190-0068 3 Washer - internal tooth lock 0.505 in. id

H7 2190-0009 2 Washer - internal tooth lock 0.168 in. id
H8 0515-1753 2 Screw - machine m3 x 0.5 - 8 mm lg T10 (use with H9
3050-2336 spring washer)
H9 3050-2336 2 Washer - spring
L1 9170-2237 * Inductor, core, supression bead (snap-on ferrite)

(not shown)
MP1 54684-42202 1 Hole plug, front panel - 2 ch only

MP2 54684-44101 1 Cover, protective front
MP3 54684-47101 1 Display gasket
MP4 54684-44702 1 Display mount
MP5 54574-43901 1 Extender, power switch
MP6 54574-68501 1 Fan

MP7 54684-44701 1 Fan mount
MP8 54684-41001 2 Foot Pad
MP9 54684-60202 1 Front panel
MP10 54684-41902 1 Keypad, softkey, rubber
MP11 54532-94301 1 ID label 2-ch 100 MHz DSO

6 Replaceable Parts

Ref Agilent Part


MP12 0950-4438 1 Inverter, dual backlight

MP13 54684-41901 1 Keypad, main, rubber
MP15 54801-47401 4 Knob - 12 mm flint gray

MP15 54801-47404 1 Knob - 12 mm yellow
MP15 54801-47405 1 Knob - 12 mm green
MP15 54801-47406 1 Knob - 12 mm purple
MP15 54801-47407 1 Knob - 12 mm pink
MP16 54801-47402 1 Knob - 18 mm gray

MP16 54801-47408 1 Knob - 18 mm yellow
MP16 54801-47409 1 Knob - 18 mm green
MP16 54801-47410 1 Knob - 18 mm purple
MP16 54801-47411 1 Knob - 18 mm pink
MP17 54684-94314 1 Label, autoprobe

MP18 54572-94302 1 BNC label, 2-channel models only, rear
MP19 54574-40301 1 Lid, storage compartment

Replaceable Parts 6

Ref Agilent Part
MP20 2090-0881 1 Liquid crystal display
MP21 54684-88001 1 Protective lens
MP22 54574-00101 1 Deck
MP23 54574-00601 1 Shield, main
MP24 54574-00602 1 Shield, power supply
MP25 54574-00604 1 Ground spring, display (not shown)
MP26 54574-44901 1 Handle

MP27 54684-00604 E-field shield (not shown)
MP28 54572-94303 1 Label, front panel, 2-channel

MP28 54574-94305 1 Label, front panel, 4-channel
MP30 54574-94306 * Front panel overlay - Simplified Chinese, optional

MP30 54574-94307 * Front panel overlay - Traditional Chinese, optional
MP30 54574-94308 * Front panel overlay - Japanese, optional
MP31 54574-09101 2 Spring - tilt leg (not shown)

MP32 54574-41001 2 Tilting leg
MP34 54574-85401 1 Protective insulator (Attached to main shield of
early production models only. Not required if using
54574-00601 (MP23) main shield.)
MP35 54574-94304 1 Label, MSO cover up
W1 54574-61601 1 Cable, power supply

W3 54684-61602 1 Inverter supply cable
W4 54684-61603 1 LVDS LCD display cable

6 Replaceable Parts

Ref Agilent Part
W5 Power cord 1 Part number varies by country. Contact your local
Agilent sales office for replacement. (not shown)
W6 54574-61603 1 Cable inter-board supply
W7 54574-61604 1 Cable inter-board data (not shown)
10073C 2 or Passive Probe 10:1, 500 MHz (not shown)

4*
N2863A 2 or Passive Probe 10:1, 300 MHz (not shown)
4*
*Optional item.

Index
A exploded view N
front panel, 116
AC input board removal, 103 instrument, 117 NIST, 53
Agilent
contact information, 20
F O
assemblies
ordering parts, 114
exchange, 115 fan removal, 106
overvoltage category, 17
replacing, 77 front panel
exploded view, 116
B removal, 83 P
parts
backlight inverter removal, 95
bandwidth
H list, 118
ordering, 114
verification, 28 handle, removing, 81
passive probe, 122
horizontal
perform user cal, 53
C accuracy verification, 35
performance
cabinet, removing, 80 test record, 48
calibration, 53
I pollution degree, 17
cautions, 61, 62, 67, 78, 102 input voltage, 16 definitions, 18
certificate of calibration, 53 internal self-tests, 73 power
channels cord, 122
problem solving, 59 K supply removal, 105
cleaning the instrument, 125 switch removal, 102
keyboard, removal, 86
compensating your probe, 65 test points, 70
knobs, 120 power requirements, 14
contact Agilent, 20
probes
L compensating, 65
D
LCD removal, 99 problem solving, 57
display
LED, startup sequence, 62
assembly removal, 89, 91 R
lid, removal, 82
problem solving, 58
record tests, 48
M
E
measurement accuracy, voltage, 24
environmental conditions, 17
measurement category, 15
equipment, test, 22
definitions, 15
exchange assemblies, 115

Index
remove trigger
AC input board, 103 sensitivity, 38
backlight inverter, 95 sensitivity, external, 42, 45
cabinet, 80 sensitivity, internal, 40
display assembly, 89, 91 troubleshooting, 57
fan, 106 display, 71
front panel, 83 equipment required, 62
handle, 81 fan, 72
keyboard, 86 flowchart, 66
LCD, 99 power supply, 67
power supply, 105
power switch, 102 U
softkey pad, 86
storage lid, 82 user calibration, 53
system board, 108
replaceable parts list, 118 V
replacing assemblies, 77 verify
run self-tests, 73 bandwidth, 28
horizontal accuracy, 35
S trigger, 38
safety notice, 51, 61 voltage measurement accuracy, 24
self-alignment, user cal, 53
self-tests, 73 W
softkey pad, removal, 86 warnings, 78
specifications, 19 warranted specifications, 19
startup sequence, 62
status, User Cal, 56
status, user cal, 53
storage lid, removal, 82
system board
part number, 118
removal, 108
T
test
equipment, 22
points, power, 70
record, 48
trace display
problem solving, 58, 59
transient withstand capability, 16

1
Safety Notices
This apparatus has been designed and tested in accordance
with IEC Publication 1010, Safety Requirements for
Measuring Apparatus, and has been supplied in a safe
condition. This is a Safety Class I instrument (provided with
terminal for protective earthing). Before applying power,
verify that the correct safety precautions are taken (see the
following warnings). In addition, note the external markings
on the instrument that are described under “Safety
Symbols.”
Warnings
Before turning on the instrument, you must connect the protective earth terminal of the
instrument to the protective conductor of the (mains) power cord. The mains plug shall only
be inserted in a socket outlet provided with a protective earth contact. You must not negate
the protective action by using an extension cord (power cable) without a protective conduc-
tor (grounding). Grounding one conductor of a two-conductor outlet is not sufficient protec-
tion.
Only fuses with the required rated current, voltage, and specified type (normal blow, time
delay, etc.) should be used. Do not use repaired fuses or short-circuited fuseholders. To do so
could cause a shock or fire hazard.
If you energize this instrument by an auto transformer (for voltage reduction or mains isola-
tion), the common terminal must be connected to the earth terminal of the power source.
Whenever it is likely that the ground protection is impaired, you must make the instrument
inoperative and secure it against any unintended operation.
Service instructions are for trained service personnel. To avoid dangerous electric shock, do
not perform any service unless qualified to do so. Do not attempt internal service or adjust-
ment unless another person, capable of rendering first aid and resuscitation, is present.
Do not install substitute parts or perform any unauthorized modification to the instrument.
Capacitors inside the instrument may retain a charge even if the instrument is disconnected
from its source of supply.
Do not operate the instrument in the presence of flammable gasses or fumes. Operation of
any electrical instrument in such an environment constitutes a definite safety hazard.
Do not use the instrument in a manner not specified by the manufacturer.
To clean the instrument

If the instrument requires cleaning: (1) Remove power from the instrument. (2) Clean the
external surfaces of the instrument with a soft cloth dampened with a mixture of mild deter-
gent and water. (3) Make sure that the instrument is completely dry before reconnecting it to
a power source.

1
Safety Symbols
!
Instruction manual symbol: the product is marked with this symbol when it is necessary for
you to refer to the instruction manual in order to protect against damage to the product.
Hazardous voltage symbol.
Earth terminal symbol: Used to indicate a circuit common connected to grounded chassis.

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Agilent 5000 Series

5000 Series Oscilloscopes Service Guide

1 Characteristics and Specifications

3 Calibrating and Adjusting

5000 Series Oscilloscopes Service Guide 3

4 5000 Series Oscilloscopes Service Guide

1 Characteristics and Specifications 13

5000 Series Oscilloscopes Service Guide 5

3 Calibrating and Adjusting 51

6 5000 Series Oscilloscopes Service Guide

6 Replaceable Parts 113

5000 Series Oscilloscopes Service Guide 7

8 5000 Series Oscilloscopes Service Guide

5000 Series Oscilloscopes Service Guide 9

Figure 24. Disconnecting the display cables (bottom view of

10 5000 Series Oscilloscopes Service Guide

5000 Series Oscilloscopes Service Guide 11

12 5000 Series Oscilloscopes Service Guide

This chapter contains a partial list of characteristics and

Line voltage, frequency, and power

~Line 100- 120 Vac, 50/60/400 Hz

14 5000 Series Oscilloscopes Service Guide

Use this instrument only for measurements within its specified

Measurement Category Definitions

5000 Series Oscilloscopes Service Guide 15

Transient Withstand Capability

Maximum input voltage for analog inputs:

Do not exceed 5 Vrms in 50  mode on the 2-channel models. Input

The 50  input protection mode only functions when the oscilloscope

16 5000 Series Oscilloscopes Service Guide

Environment Indoor use only.

Ambient temperature Operating 0 °C to +55 °C;

Humidity Operating 95% RH at 40 °C for 24 hr;

Altitude Operating to 4,570 m (15,000 ft); non- operating to

Overvoltage Category This product is intended to be powered

Pollution Degree The InfiniiVision 5000 Series Oscilloscope

5000 Series Oscilloscopes Service Guide 17

Pollution Degree Definitions Pollution Degree 1: No pollution

18 5000 Series Oscilloscopes Service Guide

5000 Series Oscilloscopes Service Guide 19

20 5000 Series Oscilloscopes Service Guide

This chapter explains how to verify correct oscilloscope

Let the Equipment Warm Up Before Testing

Verifying Test Results

If a performance test fails

List of Test Equipment

Below is a list of test equipment and accessories required to

Table 1 List of test equipment

22 5000 Series Oscilloscopes Service Guide

The following conventions will be used when referring to

Models Referred to as:

DSO5012A, DSO5014A 100 MHz Models

DSO5032A, DSO5034A 300 MHz Models

DSO5052A, DSO5054A 500 MHz Models

5000 Series Oscilloscopes Service Guide 23

To verify voltage measurement accuracy

This test verifies the accuracy of the analog channel voltage