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Sabir contacted Tawfiq at Halfords looking to book an appointment to have a multimedia screen fitted in his vehicle. However, all dates at his local store were booked up. Tawfiq informed Sabir that the earliest available appointment would be August 31st or sometime in September. Sabir would have to pay a fitting fee of £75 even if he purchased the screen from Halfords. As booking online was not working for Sabir, Tawfiq provided some alternative Halfords locations that may have earlier availability for the fitting appointment.

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0% found this document useful (0 votes)
13 views

Transcript

Sabir contacted Tawfiq at Halfords looking to book an appointment to have a multimedia screen fitted in his vehicle. However, all dates at his local store were booked up. Tawfiq informed Sabir that the earliest available appointment would be August 31st or sometime in September. Sabir would have to pay a fitting fee of £75 even if he purchased the screen from Halfords. As booking online was not working for Sabir, Tawfiq provided some alternative Halfords locations that may have earlier availability for the fitting appointment.

Uploaded by

ssalah3797
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© © All Rights Reserved
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Download as TXT, PDF, TXT or read online on Scribd
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Tawfiq (24/08/2022, 09:18:03): Hi, my name is Tawfiq. How can I help you today?

Tawfiq (24/08/2022, 09:18:40): Hi Sabir ,Thank you for contacting Halfords ,How can
I help you today?
Sabir (24/08/2022, 09:18:46): Hi , I was trying to book an appointment checking but
it seems to be all days are busy ?
Sabir (24/08/2022, 09:18:56): Can you help me please?
Tawfiq (24/08/2022, 09:19:03): I am so sorry about that ,what is the appointment
for ?
Sabir (24/08/2022, 09:19:33): I wanted to fit multimedia screen
Tawfiq (24/08/2022, 09:19:53): Okay I see , have you purchased the screen already ?
Sabir (24/08/2022, 09:20:19): No I’m due to buy it
Tawfiq (24/08/2022, 09:20:38): What is the name of the product and your postcode ?
Sabir (24/08/2022, 09:20:48): But if there is no day available I’ll change my mind
Tawfiq (24/08/2022, 09:21:13): Okay I see
Sabir (24/08/2022, 09:21:32): Spy- da160dab
Sabir (24/08/2022, 09:21:44): Sph *
Tawfiq (24/08/2022, 09:21:50): Thank you
Tawfiq (24/08/2022, 09:22:28): And your postcode please ?
Sabir (24/08/2022, 09:22:35): G4 0YE
Tawfiq (24/08/2022, 09:22:53): Thank you
Tawfiq (24/08/2022, 09:24:08): I am so sorry but the earliest we can do the fitting
assessment for you would be either Wednesday 31st or in September
Sabir (24/08/2022, 09:24:44): Okay
Tawfiq (24/08/2022, 09:24:56): I am so sorry about that Sabir
Sabir (24/08/2022, 09:25:13): If I buy the product form you , do I have to pay for
the fitting fee ?
Tawfiq (24/08/2022, 09:25:20): Yes Sabir
Sabir (24/08/2022, 09:25:30): From*
Sabir (24/08/2022, 09:25:46): Wow that’s too much money
Tawfiq (24/08/2022, 09:25:56): Yes the actually fitting is from £75
Tawfiq (24/08/2022, 09:26:02): I really am sorry about that Sabir
Sabir (24/08/2022, 09:26:14): You’re fine
Tawfiq (24/08/2022, 09:26:23): Is there anything else I can help you with?
Sabir (24/08/2022, 09:26:43): Can you book me on the 31st please
Tawfiq (24/08/2022, 09:27:32): I am so sorry but you would have to book that online
Sabir (24/08/2022, 09:27:48): I can’t
Sabir (24/08/2022, 09:28:09): If I can why would I chat with you and ask for help
Sabir (24/08/2022, 09:28:26): There is no days available
Tawfiq (24/08/2022, 09:29:08): So there is no fitter available at the Halfords
Store Rutherglen so it would either have to be booked for Halfords Store
Bishopbriggs , Halfords Store Braehead or Halfords Store East Kilbride
Sabir (24/08/2022, 09:29:30): Alright
Sabir (24/08/2022, 09:29:36): Thanks for your help
Tawfiq (24/08/2022, 09:29:42): Thank you for contacting Halfords and have a lovely
day further , goodbye.

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