BOI - Citizen's Charter

BOARD OF INVESTMENTS
CITIZEN’S CHARTER
2023 (5th Edition)
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I. Mandate:
The Philippine Board of Investments (BOI), an attached agency of Department of
Trade and Industry (DTI), is the lead government agency responsible for the
promotion of investments in the Philippines. Taking the lead in the promotion of
investments, BOI assists Filipino and foreign investors to venture and prosper in
desirable areas of economic activities. The BOI is your one-stop shop in doing
business in the Philippines Mandate:
II. Vision:
A Global Industry Promotion Agency (IPA) for Accelerating Investments, Industry
Growth and Sustainable Jobs by 2022.
III. Mission:
We, the BOI family, are committed to develop globally competitive industries and
generate local and foreign investments, thus, increasing employment through the
responsible use of the country’s resources, guided by the principles of private initiative
and government cooperation. In pursuit of these commitments, we bind ourselves to
render competent and efficient service with utmost integrity and professionalism.
Ours is a challenging task, yet with discipline and the guidance of an enlightened and
strong leadership, we shall move forward.
IV. Service Pledge

The Board of Investments is committed to develop globally competitive industries and
generate local and foreign investments, thus, increasing employment through the
responsible use of the country’s resources, guided by the principles of private initiative
and government cooperation. In pursuit of these commitments, BOI will render
competent and efficient service with utmost integrity and professionalism by complying
with applicable legal statutory and regulatory requirements, driven by its passion for
continuous improvement to enhance customer satisfaction.
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V. LIST OF SERVICES
BOI Head Office

BOI Extension Offices
External Services
Regional Head Quarters and Regional Operating Head Quarters Page 5-8
Application for Registration under CREATE Act and Book 1 of Page 10-19
Executive Order No. E.O. 226
Issuance for Endorsement (Certificate of Good Standing for Bureau of Page 21-22
Customs Purposes)
Issuance of Certificate of Income Tax Holiday (ITH) Entitlement Page 23-24
(COE)
Issuance of Certificate of Non-Local Availability Page 25-26
Issuance of Certification regarding the firm's registration under EO Page 27-28
226/ Regional Operating Headquarters/Regional Headquarters
Request for Certificate of Qualification (CQ) to Import Tax & Duty-free Page 29-30
Spare parts & Supplies as provided under 39(l) of EO 226, Omnibus
Investments Code
Issuance of Endorsement for Release of Consigned Equipment Page 32-33
Issuance of Endorsement for Indefinite Special Investor’s Resident Page 35-37
Visa
Issuance of Endorsement for Probationary Special Investor’s Page 39-41
Resident Visa
Issuance of Endorsement for the Cancellation/ Downgrading of VISA Page 43-45
Issuance of Endorsement for the Inclusion of Dependent Page 47-49
Issuance of Endorsement to Department of Justice for the Grant of Page 51-53
47(a)2 Visa
Issuance of Certificate of Authority to Import Capital Equipment, Raw Page 55-57
Materials. Spare Parts, and Accessories under R.A. 11543, R.A.
8479, R.A. 9513
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BOI Head Office
Internal Services
Issuance of Order of Payment Page 59
Processing of Disbursement Vouchers Page 60-61
Preparation of List of Due and Demandable Accounts Payable Page 62
(LDDAP-ADA)
Feedback and Complaints Mechanism Page 64-69
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INTERNATIONAL INVESTMENTS PROMOTION
SERVICE
Regional or Area Head Quarters and
Regional Operating Head Quarters (RHQ/ROHQ)
1. International Investments Promotion Service
Securing BOI Endorsement to set up a Regional or Area Headquarters (RHQ)/Regional
Operating Headquarters (ROHQ)
Office or International Investments Promotion Service
Division:
Classification: Simple
Type of G2B
Transaction:
Who may Qualified multinational companies with 2 or more affiliates or subsidiaries or
avail: branches in at least 2 countries.
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
DOCUMENTARY REQUIREMENTS FOR www.boi.gov.ph
SECURING BOI ENDORSEMENT TO SET-
UP A REGIONAL OR AREA
HEADQUARTERS (RHQ) / REGIONAL
OPERATING HEADQUARTERS (ROHQ)
 Covering letter addressed to Director LANIE

O. DORMIENDO, International Investments
Promotion Service, Board of Investments
requesting for endorsement to SEC. (Please
state in your letter request the projected
employment of the company.)
 Copy of SEC system generated Application

of Multinational Company for Registration
and License to establish ROHQ/RHQ
 Duly accomplished Application Form for BOI

Endorsement to SEC.
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 Certification from the Philippine
Consulate/Embassy, the Philippine
Commercial Office or from the equivalent
office of the Philippine Department of
Trade and Industry (DTI) in the applicant’s
home country stating that the said foreign
entity is engaged in international trade with
affiliates, subsidiaries or branch offices in
the Asia Pacific Region and other foreign
markets. The Philippine Consulate/
Embassy in the applicant’s home country
should authenticate certification issued by
the equivalent office of the DTI in the said
country or be apostilled, whichever is
applicable.
 Duly authenticated and consularized or

apostilled Certification (as applicable) from
the principal officer of the foreign entity to the
effect that the said foreign entity has been
authorized by its Board of Directors or
governing body to establish its ROHQ / RHQ
in the Philippines.
A.) QUALIFYING SERVICES:
The REGIONAL OPERATING

HEADQUARTERS (ROHQ) may
engage in any of the following
qualifying services:
- General administrative and

planning;
- Business planning and
coordination;
- Sourcing/procurement of raw
materials and components;
- Corporate finance advisory
services;
- Marketing control and sales
promotion;
- Training and personnel
management;
- Logistics services;
- Research and development
services and product
development;
- Technical support and
maintenance;
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- Data processing and
communication; and
- Business development
OR
The activities of the REGIONAL OR
AREA HEADQUARTERS (RHQ) shall
be limited to acting as a
supervisory, communications and
coordinating center for its
subsidiaries, affiliates and branches
in the region.
B.) RESIDENT/LOCAL AGENT
Appointment of local/resident agent by

the foreign applicant in the Philippines
with full authority to accept summons
and other legal processes and on behalf
of the company, to sign the prescribe
SEC Application form and all other
pertinent documents in support thereto,
for and in behalf of the company.
IMPORTANT REMINDERS:
 Applicant must have at least 2 or more

affiliates or subsidiaries or branches in
at least 2 countries.
 All documents must be submitted to
BOI-International Investments
Promotion Service. In addition to the
original documents, please submit 2
sets of photocopies.
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
BE PAID TIME RESPONSIBLE
1  Checklist application; if 1 working day Staff / IIPS
documents are
incomplete, application
to be returned to the
client.
 If documents are
complete, IIPS issues
preliminary order of
payment to the firm.
2 Applicants submits Accounting/Staff
preliminary order of
payment to the Accounting
Division; Accounting Staff
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issues official order of
Payment
3 Firm applicant brings the PhP 4,545 Cashier
official Order of Payment to
the Cashier and pays the
filing fee; Cashier issues
Official Receipt;
4 Applicant submits the Records/Staff
original copy of the official
receipt with all complete
documents to Records
Division;
5 Records Division provides Records/Staff
the complete set of
documents to IIPS;
6 IIPS Account Officer 2 working days IIPS
evaluates the application
and checks the veracity
and consistency of the
information supplied.
If compliant, the Account

Officer proceeds with the
preparation of the
evaluation report, the
endorsement letter to SEC
and the letter to the
applicant company;
Division Chief reviews the
evaluation report and
letters and submits to IIPS
Director.
7 If not compliant, the

Account Officer informs the
applicant by phone or
email to submit
requirements with correct
details.
8 IPS Exec. Director reviews 1 working day IIPS Director
and signs endorsement
letter to SEC
(IIPS releases to the client

the approved endorsement
letters)
9 IPS Exec. Director reviews IPS Exec. Director
and signs endorsement
letter to SEC
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(IIPS releases to the client IIPS
the approved endorsement
letters)
Note:
BOI - Board of Investments

IIPS - International Investments Promotion Service
IPS - Investments Promotion Service
SEC - Securities and Exchange Commission
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LIST OF OFFICES
Office Address Contact Information

BOI Head Office- Ground Floor, 385 Sen. DL +632 896-8907
International Gil Puyat Ave., Makati TL +632 897-6682 local
Investments Promotion City 288
Service (IIPS)
Americas Division Ground Floor, 385 Sen. DL +632 897-3082
Gil Puyat Ave., Makati TL +632 897-6682 local
City 269/302
Asia Division Ground Floor, 385 Sen. DL +632 897-3637
City 269/272
Europe Division Ground Floor, 385 Sen. DL +632 897-3083
City 210/214
BOI Extension Office G/F Causing-Lozada (032) 236-1173
Cebu Bldg., Osmeña (032) 412-1944/45
Boulevard, Cebu City
BOI Extension Office G/floor State Investment (088) 857-3178
Cagayan De Oro & Trust Bldg. Tiano
Brothers-Archbishop
Hayes Street Cagayan
De Oro City
BOI Extension Office Door 2 2nd floor Building (082) 222-4677
Davao 3 GMC Building No. 97 (082) 224-1055
Mc Arthur Highway,
Matina, Davao City
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INDUSTRY DEVELOPMENT SERVICES
Application for Registration under RA 11534
(CREATE ACT) and Book 1 of Executive Order
No. 226
2. Industry Development Services

Application for Registration under the CREATE Act and Book 1 of
Executive Order No.226
Office or Infrastructure and Services Industries Service (ISIS)
Division: Manufacturing Industries Service (MIS)
Resource-Based Industries Service (RBIS)
Classificatio Highly Technical
n:
Type of
G2B
Transaction:
Who may Qualified business enterprise who will invest in priority areas/activities listed in
avail: the Strategic Investment Priorities Plan (SIPP) may avail of the services. The
IPP approved by the President, identifies the investment areas eligible for
incentives under the CREATE Act and Omnibus Investments Code of 1987
www.boi.gov.ph
1. Accomplished, signed and duly notarized BOI

Application Form 501, available at the Project
Evaluation and Registration Division of each
Industry Service;
2. Google Map, indicating the applicant’s proposed
and existing project/s (if any) located near the
proposed site. Sketches not acceptable;
3. Business Model - Schematic diagram/model of
the activity being registered (clearly indicate how
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the proponent will earn revenues and make
profit);
4. For All Qualified Manufacturing Process
including Agro-Processing projects (indicate
which equipment to be used for each process;
5. Complete set of Financial Projections with
breakdown of Cost of Sales and Manufacturing
Expenses (at least 10 years projection), (in Excel
format);
6. Latest Audited Financial Statements (for the last
3 years if applying for expansion and
modernization; required for New if there is an
existing similar project in another location);
7. SEC Registration with Articles of Incorporation
and By-Laws, including amendments (if any);
DTI Certificate of Registration (if applicable);
8. Latest SEC General Information Sheet (if
applicable); if stockholders are corporations,
copy of their latest SEC GIS;
9. Board Resolution (1) Authorizing officer to
transact, execute and sign in behalf of the
applicant enterprise; (2) that the firm has no
action or proceeding against the project and the
investment is pending in the Supreme Court, the
Court of Appeals or any other tribunal or
government agency xxx ;
10. Other requirements/endorsement that the
specific sector of activity may require.
CLIENT FEES TO BE PROCESSING PERSON

AGENCY ACTIONS
STEPS PAID TIME RESPONSIBLE
For Micro and Small Filing Fees: Covered by 3- IDS-PERD Staff
Enterprises day processing (MIS/RBIS/ ISIS)
 Micro Project (from official /Accounting/
(Project cost acceptance of the
1 Php1,520.00 Cashier/
Php15,000,000 and application until
Client submits (for Project Records/ ITD
below) release of Notice
application Cost not
of Board Action
documents for  if documents and exceeding
only)
checklisting information are P4 Million)
as to incomplete,
completeness application to be  Small Project
of documents returned to the Php3,030.00
submitted client together with (For Project
based on the Checklist Form Cost
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checklist within three (3) exceeding
form. working days from P4 Million but
receipt of such not over
application. Ph15M
PERD sends
Deficiency Letter to
the client giving IDS-PERD Staff
seven (7) working / Director/ IDS
days to submit Exec. Dir./ Board
complete /Accounting/
documents/ Cashier/
information; Records/ ITD
otherwise, the
application shall be
considered
withdrawn without
prejudice to re-
application.
- PERD sends the

referral slip to
concerned Sectoral
Division for the
preparation of
Socio-Economic
Benefits (SEB)
analysis and inputs
for the CBA
- For firms with

existing
registration/s, PERD
sends the referral
slip to LCS for
verification of the
firm’s compliance
with the Terms and
Conditions; and IS
to determine the
firm’s total
availment of
incentives.
- As applicable,
PERD together with
a Sectoral staff
conducts site visit /
virtual inspection to
validate the status of
operation of the
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enterprise and other
information
submitted by the
firm.
Pays the filing  If documents and Registration

fee to the information are Fees:
Cashier complete and
verified, official  Micro Project
acceptance of Php3,000.00
application
 Small Project
 Official acceptance 1/10 of 1% of
Files the of application: project cost
application to but not lower
Records - PERD issues than P3,000
Division (with Assessment Bill and not more
copy of OR) and Accounting than
for the Div. issues Order P15,000.00
assignment of of Payment for
Application payment of
No. application fee
CR preparation
- Cashier issues is one (1) week
Official Receipt
(OR)
- Records
Division receives
application and
forwards the
application to
PERD
 Project evaluation
process
- PERD forwards
the Notice of
Filing of
Application for
Publication to
ITD for posting in
the BOI website
- PERD
drafts/finalizes
Final Evaluation
Report (FER)
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- PERD presents
the FER to IDS
Executive
Director for
action
- PERD prepares
memo for ED-
IDS of approved
project/s for
presentation to
the Board for
notation
-
- PERD Prepares
Notice of Board
Action (whether
approved,
deferred or
denied)
2  If approved, BOI IDS-PERD Staff

Client thru IDS-PERD / Director/
receives a awaits the /Accounting/
Notice of submission of pre- Cashier/ IDS
Board Action; registration Exec. Dir./ Board
requirements within /USec
60 calendar days
from receipt of
if approved, notice of Board
submits pre- approval.
registration
requirements  BOI thru IDS-PERD
and pays issues Assessment
registration Bill and Accounting
fee to Cashier Div. issues Order of
Payment and
Cashier issues
Official Receipt for
the registration fee.
 BOI thru IDS-PERD

prepares the
Certificate of
Registration.
3 PERD records the One (1) day IDS-PERD staff
Client details of CR, releases
receives the the CR to client, create
original copy registration folder (cc
of Certificate LCS and IS)
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of
Registration
For Regular Projects Filing Fees: IDS-PERD staff/
1 IDS-Director
(Project Cost Covered by 5-
Client submits
exceeding week Project
application
Php15,000,000)  Php3,030.00 Evaluation and
documents for for project Registration
checklisting cost Cycle (PERC)
as to  If documents are exceeding
completeness incomplete, P4 Million
of documents application to be but not over Week 1
submitted returned to the Php20Million
based on client together with
checklist the Checklist Form  Php4,545.00
form. within three (3) for project
working days from cost
receipt of exceeding
application. P20 Million
but not over
Php50Million
 PERD sends
Deficiency Letter to  Php6,060.00
the client giving for project
seven (7) working cost
days to submit exceeding
complete P50Million
documents/informati
on; otherwise, the
application shall be
considered
withdrawn without
prejudice to re-
application.
 As applicable,
PERD together with
a Sectoral staff
conducts site visit /
virtual inspection to
validate the status
of operation of the
enterprise and other
information
submitted by the
firm.
Client  PERD Prepares IDS-PERD staff/

receives official acceptance Accounting
official documents such as: Cashier/
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acceptance - Notice of Filing of Records
documents Application (to be
from PERD published in
staff newspaper of
general
Pays the filing circulation by the
fee to the client), Letter on
Cashier Required
Submission of
Files the Proof of
application to Publication within
Records 5 days and
Division (with Acceptance Slip
copy of OR)
for the - Assessment Bill
assignment of for payment of
Application application fee
No. (Accounting Div.
issues Order of
Payment and
Cashier issues
Official Receipt
(OR)
- Records
Division receives
the application
documents and
forwards the
application to
PERD
 Project Evaluation PERD Staff/
Process: Director/ ED-IDS
- PERD sends the Mancom/ Board
referral slip to Week 2-5 Committee
concerned  Action within
Sectoral Division 20 working
for the days
preparation of (excluding
Socio-Economic projects
Benefits (SEB) endorsed to
analysis and FIRB for
inputs for the approval)
CBA
- For companies
with existing
registration/s,
PERD sends the
referral slip to
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LCS for
verification of the
firm’s compliance
with the Terms
and Conditions;
and IS to
determine the
firm’s total
availment of
incentives.
- PERD prepares
project
evaluation report
(PER).
- Submits the PER
to the Director
and Executive
Director for
review and
approval.
- IDS-PERD
presents the
PER to
Management
Committee and
Board for
deliberation/
confirmation of
action.
- BOI endorses
the application
documents, PER
and/or additional
information/docu
ments to the
FIRB Secretariat
for presentation
to FIRB
Technical
Committee and
FIRB Board
(In compliance
with the
CREATE LAW
for investment
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capital of
PhP1Billion and
above)
-
2 IDS-PERD Staff
Client  Prepares Notice of Registration
receives a Board Action Fee:
Notice of (whether approved,
Board Action deferred or denied)
(whether  Regular
project is  If investment capital Project
approved or of the project is 1/10 of 1% of
denied); Php1 Billion and project cost
above, BOI awaits but not lower
for FIRB Board than P3,000
resolution. and not more
than
 If approved, BOI P15,000.00
thru IDS-PERD
awaits the
submission of pre-
registration
requirements within
60 calendar days
from receipt of the
company of notice of
Board approval.
3 IDS-PERD Staff
Client submits  BOI thru IDS-PERD / Director/
the complete issues Assessment Accounting/
pre- Bill and Accounting Cashier/ IDS
registration Div. issues Order of Exec. Dir./ Board
requirements Payment and /USec
and pays the Cashier issues
registration Official Receipt for
fee to Cashier the registration fee.
CR preparation
 BOI thru IDS-PERD
is one (1) week
prepares the
Certificate of
Registration.
4 PERD Records the IDS-PERD staff
Client details of CR, releases
receives the the CR to client, create
One (1) day
original copy registration folder (cc
of Certificate LCS and IS)
of
Registration
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Note:
BOI - Board of Investments

IDS – Industry Development Services
PERD – Project Evaluation and Registration Division
PER – Project Evaluation Report
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LIST OF OFFICES

BOI Head Office- 3rd
Floor, 385 Sen. Gil DL 8895-3997
Infrastructure and Puyat Ave., Makati City TL 8897-6682 local 263,
Services Industries 221
Service
BOI Head Office- 3rd Floor, 385 Sen. Gil DL 8890-9329
Manufacturing Industries Puyat Ave., Makati City TL 8897-6682 local 300
Service
BOI Head Office- 3rd Floor, 385 Sen. Gil DL 8895-3977
Resource-Based Puyat Ave., Makati City TL 88897-6682 local 258
Industries Service
Cebu Bldg., Osmeña (032) 412-1944/45
Brothers-Archbishop
De Oro City
Mc Arthur Highway,
Matina, Davao City
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LEGAL AND COMPLIANCE SERVICE
Endorsement (Certificate of Good Standing for Bureau
of Customs purposes)
1. Legal and Compliance Service

Issuance of Endorsement (Certificate of Good Standing for Bureau of Customs
purposes)
Office or Division: Compliance A & B, Legal and Compliance Service
Type of Transaction: G2B
Who may avail: All BOI-registered enterprises under EO 226
Letter request from the firm stating the
purpose of request
AGENCY FEES TO PROCESSING PERSON

CLIENT STEPS
ACTIONS BE PAID TIME RESPONSIBLE
1 Registered firm None 3 working days Account Officer
submits letter
request for
endorsement to
Bureau of Customs
(BOC)
2 LCS staff checks
the compliance of
the requesting firm
with its BOI
registration terms
and conditions
3 Upon validation of
the compliance with
the terms and
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conditions of the
requesting firm,
LCS prepares
endorsement letter
for signature by the
Division Chief and
Director
4 If complied with its
terms and condition
- LCS releases
endorsement
letter to the
Records
Section which
delivers it to the
BOC.
- Client receives
a copy of the
Endorsement
letter of good
standing
5 If not complied
with its terms and
conditions
- LCS holds
release of
endorsement
subject to
compliance with
submission of
the lacking
reports and
payment of
penalty, if any,
for late
submission of
reports.
- Informs
requesting
company of the
lacking reports
needed to be
submitted and
penalty, if any,
to be paid.
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Certificate of Income Tax (ITH) Entitlement (COE)
Issuance of Certificate of Income Tax Holiday (ITH) Entitlement (COE)

Who may avail: All BOI-registered enterprises with ITH entitlement
Request form (F-LCS-COM-001/R0/01-07-  2nd Floor BOI, Compliance Division, Legal
2019) and Compliance Service - 890-9544/890-
9336
 BOI Website (boi.gov.ph)> Downloadables
> Monitoring > Annual Reports >
Application Form for Request for
Certificate of ITH Entitlement

CLIENT STEPS
1 Registered firm files P 1,500 5 working days Account Officer
request
(Checklisting &
Payment of Filing
Fee)
2 LCS staff checks
the compliance of
the requesting firm
with its BOI
registration terms
and conditions
3 Upon validation of
the compliance with
the terms and
conditions of the
requesting firm,
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LCS prepares the
COE
terms and condition
- LCS releases
COE to the firm.
- Bureau of
Internal
Revenue (BIR)
and BOI
Incentives
Administration
Services (IS)
receives a copy
of the COE.
5 If not complied
with its terms and
conditions
- LCS release
COE subject to
compliance with
submission of
the lacking
reports and
payment of
penalty, if any,
for late
submission of
reports.
- Supervision
letter will be sent
informing
requesting
company of the
lacking reports
needed to be
submitted and
penalty, if any,
to be paid.
- IS receives a
copy of the
supervision
letter.
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Certificate of Non-Local Availability

Issuance of Certificate of Non-Local Availability
Who may avail: Firms covered by the following laws: RA 9520 (Cooperative Code
of the Phils.), RA 6847 (Phil. Sports Commission Act), RA 7109 (An
Act granting tax exemption privileges to local water district), RA
7354 (Postal Service Act of 1992), RA 7459 (Investors and
Invention Act of the Phils.), PD 269 (NEA Registered Electric
Cooperative of the Philippines), RA 7686 (Dual Training System
Act of 1994), RA 7884 (National Dairy Development Act of 1995),
RA 9184 (Government Procurement Reform Act), PD 1362,
Department of Finance Officer Order 55-2010

purpose of request
Pro-forma invoice of items to be imported
Latest AFS
Sworn statement that the spare parts,
machinery and equipment that will be imported
is for the exclusive use of the importing entity
CLIENT STEPS
1 Registered firm files P 1,500 10 working Account Officer
request for days
Certificate of Non-
Local Availability
(CNA)
2 LCS staff evaluates
request and sends
letter/referral to
local
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manufacturers/indu
stry association/s
(i.e. Philippine
Chamber of
Commerce and
Industry (PCCI),
Federation of
Philippine
Industries, Inc.
(FPI) and specific
association)
requesting
information on
whether items to be
imported may be
considered as not
available locally in
terms of quantity,
quality and price
(waiting period: 5
working days)
3 Depending on the
feedback from local
manufacturers/indu
stry association/s,
LCS evaluates
application and
prepares
Endorsement/Certifi
cation or denial
letter
4 Preparation and
signing of
Certificate of Non-
Local Availability
5 Requesting firm
receives Certificate
of Non-Local
Availability
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Certification regarding the firm's registration under EO 226/
Regional Operating Headquarters/Regional Headquarters
Issuance of Certification regarding the firm's registration under EO 226/ Regional
Operating Headquarters/Regional Headquarters
Who may avail: Registered enterprises under EO 226; Regional Operating
Headquarters; Regional Headquarters
purpose of request

CLIENT STEPS
1 Registered firm files P 750 per 3-5 working Account Officer
letter request for Certification days
Certification relative
to BOI-firm’s
registration
2 LCS staff checks

the compliance of
the requesting firm
with its BOI
registration terms
and conditions
terms and condition
LCS releases
Certificate to the
firm.
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4 If not complied
with its terms and
conditions LCS
will send a
supervision letter
informing requesting
company of the
lacking reports
needed to be
submitted and
penalty, if any, to be
paid.
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Request for Certificate of Qualification (CQ) to Import
Tax & Duty-free Spare parts & Supplies as Provided
under 39(l) of EO 226, Omnibus Investments Code

Issuance for Certificate of Qualification (CQ) to Import Tax & Duty-free Spare parts
& Supplies as Provided under 39(l) of EO 226, Omnibus Investments Code
Who may avail: All BOI registered enterprises still entitled to the incentives
1. 1. For renewal, copy of previous CQ
issued
2. Copy of license to operate a CBMW
Copy of BOC Certificate stating that the

applicant has filed a renewal to operate
a CBMW (for firms with expired CBMW
license)
3. Proof of inward remittance of foreign
exchange earning
AGENCY FEES TO PROCESSIN PERSON
CLIENT STEPS
ACTIONS BE PAID G TIME RESPONSIBLE
1 Registered firm files P 1,500 5 working Account Officer
letter request for days
Certification relative
to BOI-firm’s
registration
2 LCS staff checks

the compliance of
the requesting firm
30 | P a g e
with its BOI
registration terms
and conditions
terms and condition
LCS releases
Certificate to the
firm.
4 If not complied
with its terms and
conditions LCS
will send a
supervision letter
informing requesting
company of the
lacking reports
needed to be
submitted and
penalty, if any, to be
paid.
31 | P a g e
LIST OF OFFICES

BOI Head Office-Legal 2nd Floor BOI, 385 Sen. Direct Line
and Compliance Service, Gil Puyat Ave., Makati +632 8890-3172
BOI City +632 8890-9544
Trunk Line
+632 8897-6682
locals 238, 254, 257
Cebu Bldg., Osmeña (032) 412-1944/45
Brothers - Archbishop
De Oro City
Mc Arthur Highway,
Matina, Davao City
32 | P a g e
INCENTIVES ADMINISTRATION SERVICE
Application for Unrestricted Use of Consigned

Equipment
1. Issuance of Endorsement for Release of Consigned Equipment
Office or Division: Non-fiscal Incentives Division, Incentives Administration
Service
Classification: Complex
Type of Transaction: G2B – Government to Business
Who may avail: Firms registered under R.A 11534 or CREATE Law and
E.O 226 within ten (10) years from the date of BOI Registration
Four (4) sets of the following:  BOI Website (boi.gov.ph)
1. Accomplished and Notarized Application Form (F-IS-FID-007)  2nd Floor BOI, Incentives
for Importation of consigned equipment
Administration Service
2. Copy of Invoice from the Supplier.
FEES TO BE PROCESSING PERSON
PAID TIME RESPONSIBLE
1. 1.1
Registered Business Application and supporting Filing fee - Seven (7) IS Technical
Enterprise (RBE) files documents are checklisted P1,500 working days Staff
application for for completeness.
endorsement for release
of consigned equipment - If complete, application is
stamped “For Official
Acceptance” and prepares
Assessment Bill.
- If incomplete, client is
informed of the
deficiencies to be
submitted. Application is
not accepted
33 | P a g e
2. 2.1
RBE pays the filing fee The application is stamped Records
and submits application to received, recorded, assigned Section Staff
the Records Section an Application No., and then
along with the copy of transmitted to IS for
Official Receipt. processing.
Application is evaluated. IS Technical

- If documents are in Staff
order, endorsement to
Department of Finance is
prepared.
- If there are issues, client
is informed via
email/telephone to
address the deficiencies.
Processing continues
after issues are
addressed.
2.3
None Client is informed via None IS Technical
email/telephone when the Staff
endorsement is ready
3. 3.1
RBE claims endorsement Copy of endorsement is None IS Technical
released to RBE Staff
Total P1,500 7 Days
34 | P a g e
LIST OF OFFICES
BOI Head Office – 2/F BOI, Industry and Investments Direct Line
Incentives Building, No. 385 Sen. Gil Puyat +632 8895-3568
Administration Ave., Makati City 1200 +632 8896-8236
Service , BOI Trunk Line
+632 8897-6682 locals 271, 234, 309
BOI Extension Office G/F Causing-Lozada Bldg., Osmeña, (032) 236-1173
Cebu Boulevard, Cebu City 6000 (032) 412-1944/45
BOI Extension Office G/F State Investment & Trust Bldg. (088) 857-3178
Cagayan De Oro Tiano Brothers-Archbishop Hayes
Street Cagayan De Oro City 9000
BOI Extension Office Door 2 2/F Building 3 GMC Bldg. (082) 222-4677
Davao No. 97 Mc Arthur Highway, Matina, (082) 224-1055
Davao City 8000
35 | P a g e
Indefinite Special Investor’s Resident Visa (SIRV)

2. Issuance of Endorsement for Indefinite Special Investor’s Resident
Visa
Service
Type of Transaction: GTB – Government to Business
Who may avail: Foreign Nationals who are holders of Probationary SIRV
issued under Book V of EO 226
Two (2) sets of the following (present originals for comparison): BOI Website (boi.gov.ph)
A. FOR ALL SIRV HOLDERS
1. Current NBI Clearance (valid for at least 6 months) 2nd Floor BOI, Incentives
2. Copy of Bureau of Immigration Order for Probationary SIRV Administration Service
3. Photocopy of passport (front page, latest entry, SIRV stamp)
4. Proof of Payment of filing fee of P2,000.00 per person
5. Proof of Payment for late investment (if applicable)
6. Bureau of Immigration fee of P1,010.00 per person
B. FOR INVESTMENT IN NEW CORPORATION
1. Securities and Exchange Commission (SEC) Certificate of Registration
with the Articles of Incorporation and By-Laws indicating the SIRV holder
has fully invested a minimum of $75,000 (in PhP) in the firm
2. Sworn certification of Corporate Secretary as to proposed start of
commercial operation of the Corporation.
3. Treasurer’s affidavit as to the amount of investment of the applicant
4. Business/mayor’s permit valid for one (1) year and the corresponding
Official Receipt
5. Bureau of Internal Revenue (BIR) certificate of registration (TIN/VAT)
6. BIR approved Authority to print official receipts and invoices
7. Lease contract or proof of ownership of office or factory/plant sites
C. FOR INVESTMENT IN EXISTING CORPORATION
1. Securities and Exchange Commission (SEC) Certificate of Registration
with the Articles of Incorporation and By-Laws
2. Business/mayor’s permit valid for one (1) year and the corresponding
Official Receipt
3. Bureau of Internal Revenue (BIR) certificate of registration (TIN/VAT)
4. BIR approved Authority to print official receipts and invoices
36 | P a g e
5. Latest Audited Financial Statements/Income Tax Returns (ITR) filed with
the BIR
6. Latest General Information Sheet (GIS) filed with the SEC reflecting the
name of the SIRV holder as one of the stockholders and indicating the
SIRV holder has fully invested a minimum of $75,000 (in PhP) in the firm
7. Deed of Assignment between the buyer and the seller of the shares of
stock, if the shares acquired were purchased from existing stockholders
8. Lease contract or proof of ownership of office or factory/plant sites
D. FOR INVESTMENT IN PUBLICLY-LISTED CORPORATIONS
1. Certified true copy (by the stock broker) of official receipts and buy invoice.
2. Sworn Certification from stockbroker that the SIRV holder is a stock holder
on record of the company where the investment was made and indicating
the purchase price of the stocks
3. Certified true copy of the Stock Certificate issued in the name of the SIRV
holder which must bear the following annotation on the face thereof:
“The shares of stock covered by this certificate shall not be sold,

transferred, conveyed and/or encumbered without prior written consent
of the Board of Investments”

2. 1.1
Client files application for Application and supporting Filing fee - Seven (7) IS Technical
Indefinite SIRV with documents are checklisted P2,000 working days Staff
supporting documents. for completeness.
- If complete, application
is stamped “For Official
Acceptance” and
prepares Assessment
Bill.
informed of the
deficiencies to be
not accepted
2. 2.1
Client pays the filing The application is stamped None Records
fee and submits received, recorded, Section Staff
application to the assigned an Application
Records Section along No., and then transmitted
to IS for processing.
with the copy of Official
Receipt.
2.2
None Application is evaluated. None IS Technical
Staff
- If documents are in
Bureau of Immigration
(BI) for the grant of SIRV
to the foreign national is
prepared.
37 | P a g e
- If there are issues, client
is informed via
email/telephone to
address the
deficiencies.
after issues are
addressed.
2.3
email/telephone that Staff
endorsement is ready.
3. 3.1
Client retrieves copy of Copy of endorsement is None IS Technical
endorsement released to client. Staff
4. 4.1
Client pays the The endorsement and None IS Liaison
processing fees to the supporting documents are Officer
BI and submits copies transmitted to the BI for its
action.
of the O.R.
Total P2,000 7 Days
38 | P a g e
LIST OF OFFICES
Service , BOI Trunk Line
+632 8897-6682 locals 271, 234, 309
Davao City 8000
39 | P a g e
Probationary Special Investor’s Resident Visa

(SIRV)
3. Issuance of Endorsement for Probationary Special Investor’s
Resident Visa
Service
Type of Transaction: GTB – Government to Business
Who may avail: Foreign Nationals twenty-one (21) years old and above with
the capability to invest at least US$75,000 in an eligible form
of investment under Book V of EO 226
Three (3) complete sets (1 set original copies / 2 sets of  BOI Website (boi.gov.ph)
photocopies) of the following:
 2nd Floor BOI,
3. F-IS-NFID-008 Form for Principal applicant / F-IS-NFID-009
Form for each Dependent
Incentives
Administration Service
4. Signed and notarized Deed of Undertaking (for Principal only)
5. For Principal and for dependents who are 14 yrs. old and
above:
 Accomplished Personal History Statement Form - all
spaces filled up
 Police Clearance issued abroad translated into English and
duly authenticated by Philippine Embassy/Consulate or
Clearance from the Interpol Division of the National Bureau
of Investigation (NBI) issued in the Philippines valid for 6
months
6. Medical Certificate (Authenticated by the Bureau of
Quarantine of the Philippine Department of Health) valid for 6
months
40 | P a g e
7. Birth Certificate / Family Registry / Household Registry
authenticated by Philippine Embassy/Consulate
8. Marriage Contract (if applicable) authenticated by Philippine
Embassy/Consulate
9. Proof of inward remittance from Development Bank of the
Philippines (DBP)-Head Office or Land Bank of the
Philippines- Sen. Gil Puyat Ave. (Buendia) Branch
10. Passport with updated stay
3. 1.1
Client files application for Application and Filing fee - Seven (7) IS Technical
Probationary SIRV with supporting documents US$300 working days Staff
supporting documents. are checklisted for (PhP
completeness. equivalent)
- If complete, application
is stamped “For Official
Acceptance” and
prepares Assessment
Bill.
informed of the
deficiencies to be
submitted. Application
is not accepted
2. 2.1
Client pays the filing fee The application is None Records
and submits application stamped received, Section Staff
to the Records Section recorded, assigned an
along with the copy of Application No., and then
transmitted to IS for
Official Receipt.
processing.
2.2
Application is evaluated. None IS Technical
Staff
Bureau of Immigration
(BI) for the grant of
SIRV to the foreign
national is prepared.
- If there are issues,

client is informed via
email/telephone to
address the
deficiencies.
after issues are
addressed.
41 | P a g e
2.3
3. 3.1
4. 4.1
processing fees to the BI supporting documents Officer
and submits copies of are transmitted to the BI
for its action.
the O.R.
Total US$300.00 7 Days
42 | P a g e
LIST OF OFFICES
Service , BOI
Trunk Line
+632 8897-6682 locals 271, 234, 309
Davao City 8000
43 | P a g e

4. Issuance of Endorsement for the Cancellation/ Downgrading of
VISA
Office or Division: Non-Fiscal Incentives Division
Type of Transaction: G2B – Government to Business
Who may avail: Principal and Dependent Holders of SIRV either voluntary/
mandatory
Two (2) sets of the following:
1. Original Signed Request Letter of SIRV Holder • BOI Website (boi.gov.ph)
2. Photocopy of Passport bio-page
3. Photocopy of SIRV sticker • 2nd Floor BOI, Incentives
4. Photocopy of SIRV ID Administration Service
If holder is out of the country, submit also two (2) sets of the following:
1. Bureau of Immigration Certified Travel Record
2. Proof of payment of penalties (if any)
3. Appropriate Supporting Documents (where applicable)
44 | P a g e
CLIENT STEPS AGENCY ACTIONS PAID TIME RESPONSIBLE
1. 1.1
Client files request for Request and supporting Filing fee - Seven (7) IS Technical
cancellation/ downgrading documents are checklisted P750 working days Staff
of visa with supporting for completeness.
documents.
- If complete, request is
Acceptance” and
Assessment Bill is
prepared.
informed of the
deficiencies to be
not accepted.
2. 2.1
Client pays the filing fee The request is stamped None Records
and submits application received, recorded, assigned Section Staff
to the Records Section an Application No., and then
along with the copy of transmitted to IS for
Official Receipt. processing.
FEES TO PROCESSING PERSON

CLIENT STEPS AGENCY ACTIONS TIME RESPONSIBLE
BE PAID
2.2
Request is evaluated. None IS Technical
Staff
- If documents are in order,
endorsement to BI for the
cancellation/
downgrading of visa is
prepared.
- If there are issues, client is

informed via email/
telephone to address the
deficiencies. Processing
continues after issues are
addressed.
2.3
Client is informed via None IS Technical
endorsement is ready for
release.
3. 3.1
45 | P a g e
4. 4.1
Bureau of Immigration transmitted to the BI for its
(BI) and submits copies of action.
the O.R. to IS.
Total P750.00 7 Days
46 | P a g e
LIST OF OFFICES
Service , BOI
Trunk Line
+632 8897-6682 locals 271, 234, 309
Davao City 8000
47 | P a g e

5. Issuance of Endorsement for the Inclusion of Dependent
Office or Division: Non-Fiscal Incentives Division
Type of G2B – Government to Business
Transaction:
Who may avail: Qualified Dependents of SIRV Principal
Three (3) sets for 14 years old and above or Two (2) sets for 13 BOI Website (boi.gov.ph)
years old and below of the following documents:
2nd Floor BOI, Incentives
FOR ALL HOLDERS Administration Service
1. Request letter of SIRV Principal Holder
2. Duly accomplished F-IS-NFID-008 Form – all spaces filled up
3. Medical Certificate (Authenticated by the National Quarantine
Office of the Department of Health) valid for 6 months
4. Copy of Passport of Principal (front page and SIRV stamp)
5. Copy of Passport of applicant/dependent (front page and
latest arrival)
6. Police Clearance (Authenticated by DFA Posts)/ NBI
Clearance (holders of 9(g)/47(a)2 visas) valid for 6 months
(14 yrs. old & above)
7. Accomplished Personal History Statement for NICA-all
spaces filled up (14 yrs. old & above)
8. Authenticated Birth Certificate/ Family Registry/ Household
Registry
9. Marriage Contract (Authenticated), (for dependent spouse)
10. Most Recent Annual Report duly-received by BOI (if
applicable)
IF PRINCIPAL INVESTED IN A CORPORATION
1. Securities and Exchange Commission (SEC) Certificate of
Registration with the Articles of Incorporation and By-Laws
48 | P a g e
2. Business/mayor’s permit valid for one (1) year and the
corresponding Official Receipt
3. Latest Audited Financial Statements/Income Tax Returns
(ITR) filed with the BIR
4. Latest General Information Sheet (GIS) filed with the SEC
reflecting the name of the SIRV holder as one of the
stockholders
5. Lease contract or proof of ownership of office or factory/plant
sites
IF PRINCIPAL INVESTED IN PUBLICLY-LISTED CORPORATION(S)

1. Certified true copy (by the stock broker) of official receipts and buy
invoice.
2. Copy of annotated stock certificate (s)
IF PRINCIPAL INVESTED IN A CONDOMINIUM

1. Certified true copy of Condominium Certificate of Title (CCT)
Most recent Real Property Tax Receipt (s)
PAID
1. 1.1
Client files application Application and supporting Filing fee - Seven (7) IS Technical
for inclusion of documents are checklisted USD300.00 working days Staff
dependent to principal’s for completeness. (in PhP
SIRV with supporting equivalent)
documents. - If complete, application is
Assessment
Bill.
informed of the deficiencies
to be submitted. Application
is not accepted.
2. 2.1
Client pays the filing The application is stamped None Records
fee and submits received, recorded, assigned Section Staff
application to the an Application No., and then
Records Section along transmits it to the Incentives
with the copy of Official Administration Service for
Receipt. processing.
2.2
None Application is evaluated. None IS Technical
Staff
- If documents are in order,
endorsement to BI for the
grant of SIRV to the
dependent foreign national
is prepared.
- If there are issues, client is

informed via
49 | P a g e
email/telephone to address
the deficiencies.
Processing continues after
issues are addressed.
2.3
email/telephone when Staff
3. 3.1
Client retrieves copy Copy of endorsement is None IS Technical
of endorsement released to client. Staff
4. 4.1
BI and submits copies transmitted to the BI for its
of the O.R. action.
Total US$300.00 7 Days

& PhP2,000
50 | P a g e
LIST OF OFFICES
Service , BOI
Trunk Line
+632 8897-6682 locals 271, 234, 309
Davao City 8000
51 | P a g e
47 (a) 2 VISA
6. Issuance of Endorsement to Department of Justice for the
Grant/Renewal of 47(a)2 Visa
Office or Division: Fiscal Incentives Division and Non-Fiscal Incentives Division
Type of Transaction: G2B - Government to Business
Who may avail: All BOI-Registered Enterprises (RBEs) within 5 five years
from date of registration
A. For BOI, one (1) set of the following:  BOI Website (www.boi.gov.ph)
1. BOI application form, duly signed and notarized;  2nd Floor BOI, Incentives
2. Alien Employment Permit (AEP) for Administration Service
renewal/extension of visa;
3. UTP / Progress Report for understudy (duly
signed and notarized with photo of understudy /
trainee(s));
4. Bio-Data of Expatriate (for new applications);
5. Affidavit of support if there are dependents
joining, duly signed and notarized;
6. Organizational Chart of the company with the
names of officers/positions;
7. Copy of contract of employment or Secretary’s

Certificate, duly signed and notarized; and
8. Valid passport & its photocopy of foreign

national and his/her dependents if joining.
52 | P a g e
B. For BOI, one (1) set of the following:  BOI Website (www.boi.gov.ph)
9. BOI application form, duly signed and notarized;  2nd Floor BOI, Incentives
10. Alien Employment Permit (AEP) for Administration Service
renewal/extension of visa;
11. UTP / Progress Report for understudy (duly
signed and notarized with photo of understudy /
trainee(s));
12. Bio-Data of Expatriate (for new applications);
14. Organizational Chart of the company with the
names of officers/positions;
15. Copy of contract of employment or Secretary’s

Certificate, duly signed and notarized; and
16. Valid passport & its photocopy of foreign

national and his/her dependents if joining.
C. For DOJ, two (2) sets of the following:
1. DOJ application, duly signed and notarized;
2. BOI Certificate of Registration and Terms &

Conditions;
3. DOJ 1st Endorsement Letter (if application is
renewal / extension);

5. Original contract of employment with specific
duration of employment & position / Secretary’s
Certificate, duly signed and notarized;
6. Marriage contract if husband or wife is joining;
and
7. Birth certificate of children (if joining).
53 | P a g e
CLIENT STEPS AGENCY ACTIONS PAID TIME RESPONSIBLE
1 1.1
Registered Business Application and supporting Filing fee - Seven (7) IS Staff
Enterprise (RBE) files documents are checklisted for P2,000 working days
an application for completeness.
47(a)2 visa with
supporting documents- If complete, the application is
Assessment Bill.
- If incomplete, client is informed
of the deficiencies to be
submitted. Application is not
accepted.
2 2.1
RBE pays the filing The application is stamped None Records
fee and submits received, recorded, assigned an Section Staff
application to the Application No., and then
Records Section transmitted to IS for processing.
along with a copy of
official receipt.
2.2
None Application is evaluated: None IS Technical
Staff
- If documents are in order, the
endorsement letter and
supporting documents are
prepared for transmittal to
Department of Justice (DOJ).
- If documents are incomplete,

RBE is informed via email or
telephone to address
deficiencies. Processing
continues after deficiencies are
submitted.
2.3
None The endorsement and other None IS Liaison
supporting documents are Officer
forwarded to DOJ.
2.4
None RBE is informed via email or None IS Technical
telephone when endorsement has Staff
been received by DOJ.
Total P2,000.00 7 Days
54 | P a g e
LIST OF OFFICES
Service , BOI
Trunk Line
+632 8897-6682 locals 271, 234, 309
Davao City 8000
55 | P a g e
Certificate of Authority to Import Capital Equipment,

Spare Parts, Accessories, and Raw Materials (CAI)
7. Issuance of Certificate of Authority to Import Capital Equipment,

Raw Materials. Spare Parts, and Accessories under R.A. 11543, R.A.
8479, R.A. 9513
Office or Fiscal Incentives Division and Non-Fiscal Incentives Division
Division:
Type of GTB – Government to Business
Transaction:
Who may avail: BOI Registered Enterprises (RBEs) under EO 226, R.A. 11543,
R.A. 8479, R.A. 9513
One (1) set of the following:  BOI Website
1. Duly filled up and notarized application form (boi.gov.ph)
(F-IS-FID-010/R3/01-07/2019)
2. Filled up Attachments A, B, & C  2nd Floor BOI,
3. Proforma Invoice / Quotation for items to be imported Incentives
4. If under R.A. 8479 or R.A. 9513, copy of Endorsement from Administration Service
Department of Energy (DOE)
5. Copy of Certificate of Non-Local Availability (CNLA)
FEES TO BE PAID PROCESSING PERSON
56 | P a g e
1. 1.1
Registered Application and Filing fee - Seven (7) IS Technical
Business Entity supporting P1,500 working Staff
(RBE) files documents are days
application for CAI checklisted for
with supporting completeness.
documents.
- If complete,
application is
stamped “For
Official
Acceptance” and
prepares
Assessment Bill.
- If incomplete, RBE
is informed of the
deficiencies to be
submitted.
Application is not
accepted
2. 2.1
RBE pays the filing The application is None Records
fee and submits stamped received, Section Staff
application to the recorded, assigned an
Records Section Application No., and
along with the copy then transmits it to IS
of Official Receipt. for processing.
2.2
Application is None IS Technical
evaluated. Staff
order, CAI and
notification letter are
prepared.
- If there are issues,

RBE is informed via
email/ telephone to
address the
deficiencies,
Processing
continues after
issues are
addressed.
2.3 Issuance fee – ½ IS Technical

Notification letter is of 1% of exempted Staff
transmitted to RBE amount
informing firm on the
amount of
Performance Bond/
57 | P a g e
Guarantee and
issuance fee. CAI is
issued to RBE upon
receipt of payment
and submission of
performance
bond/guarantee
TOTAL P16,500* 7 days
* This includes filing fee of P1,500.00 and an issuance fee which is based on the exempted amount
(minimum of P300.00 but not more than P15,000.00).
58 | P a g e
LIST OF OFFICES
Service , BOI
Trunk Line
+632 8897-6682 locals 271, 234, 309
Davao City 8000
59 | P a g e
FINANCIAL AND ADMINISTRATIVE SERVICE
ACCOUNTING DIVISION
Issuance Order of Payment
1. Financial and Administrative Service

Issuance of Order of Payment
Office or Division: Accounting Division, Financial and Administrative Service
Who may avail: All BOI Clients
Assessment Slip/Bill  Various BOI Services – LICS, IS, MIS,
RBIS, ISIS, FAS

CLIENT STEPS
1 Receive various Within 15 Accounting Staff
assessment slip/bill minutes
from payor
2 Check nature and
amount to be paid
by the payor
3 Prepare and print
Order of Payment
4 Issue Order of
Payment and
endorse payor to the
Cashier
60 | P a g e
Processing of Disbursement Voucher

Processing of Disbursement Vouchers
Type of Transaction: G2C/G2B
Who may avail: All BOI Suppliers, Creditors, and Employees
Disbursement Vouchers (DV)  Templates were provided as Annexes in
Obligation and Request Status (ORS) the Government Accounting Manual
Documentary Requirements under COA Circular  Provided by the requesting party

2012-001 and other relative COA Circulars

CLIENT STEPS
1 Determine type of various Within 24 Accounting Staff
payment voucher hours or 3 (Processor)
request working days
2 Check and validate (given that
required claim is
attachments complete and
3 If complete and valid)
valid, process the
Disbursement
Voucher.
If incomplete and/or
invalid, to the
requesting party.
4 Forward to the Chief
Accountant for Chief Accountant
review and
certification
61 | P a g e
5 If correct, Chief
Accountant signs
the DV.
If incorrect, Chief
Accountant returns
the DV to the
processor.
6 Prepare transmittal
to FAS Director for Accounting Staff
approval and
signature
62 | P a g e
Preparation of List of Due and Demandable Accounts
Payable (LDDAP-ADA)

Preparation of List of Due and Demandable Accounts Payable (LDDAP-ADA)
Type of Transaction: G2C/G2B
Who may avail: All BOI Suppliers, Creditors, and Employees
Duly processed and signed Disbursement  From the Office of the FAS Director
Vouchers with supporting documents

CLIENT STEPS
1 Prepare LDDAP- various Within 1 Accounting Staff
ADA working day
2 Review of Chief Chief Accountant

Accountant
3 If correct, Chief
Accountant signs
LDDAP-ADA
If incorrect, Chief
Accountant returns
the LDDAP-ADA to
the staff for
correction
4 Forward to the FAS Accounting Staff
Director for
signature
63 | P a g e
LIST OF OFFICE

BOI Head Office- 2nd Floor BOI, 385 Direct Line
Financial and Administrative, Sen. Gil Puyat Ave., +632 88901332
Accounting Division Makati City Trunk Line
+632 8897-6682
locals 219
64 | P a g e
FEEBACK AND COMPLAINTS MECHANISMS
How to I. ADMINISTRATION OF CFF
send a 1. Personal Administration:
feedback a. The CFF should be administered based on the
sequence of its code;
b. Only the employee servicing the client is allowed to
administer the survey instrument to the client (internal
or external) personally served by him/her;
c. Clients are not required to accomplish the CFFs but may
be requested to do so at their own free will;
d. The staff should ensure that each CFF provided to the
client has been duly-accomplished and dropped in the
CFF Box before he leaves the Service; and
e. In no case should the staff falsify the CFFs in order to
comply with the required number of accomplished CFFs
every month or pull up the rating. Such falsification, if
any, should result to failure of his CSR on his personal
dashboard.
2. Online Administration:
a. PMD should send the CFF link to all BOI employees;
b. The online administration of CFF should be conducted
via Office 365 by sending the CFF link to the clients
served over the phone or via email, hence, clients
served over the phone should be requested their email
account to be able to send the link;
c. At their own will, clients may accomplish the online
CFF via desktop, laptop or mobile phones;
d. Only the employee servicing the client is allowed to
administer the online survey to the client (internal or
external) personally assisted by him/her through email
or phone; and
e. Clients are required to answer the mandatory fields
before sending it back to the BOI employee by clicking
the “submit” button.
How II. PROCESSING OF DATA
feedbacks 1. At the end of the month, PMD should collect all the 40 CFFs
(accomplished and unaccomplished) from the Services.
65 | P a g e
are For BOI Extension Offices, the Unit Heads should be
processed responsible for sending back the 20 CFFs to DIPS –
Marketing and Events Division (MED) for computation
purposes within the first week of the succeeding month.
2. For the online CFF:
a. Data are stored and generated automatically with
email notification to the Data Manager (DM), who has
the sole access to the system for security purposes;
and
b. DM generates the data at the end of the month and
incorporates the same to the CSR result obtained
through personal administration of CFF.
3. For the response rate, no target will be assigned since
clients are not required to fill out the CFF.
4. The Service CSR for Domestic Investment Promotion
Service (DIPS) should cover its four (4) divisions including
the Extension Offices in the regions;
5. The CSR for the Office the Executive Directors should be
the average rating of the supervised Services in addition to
the result of the online rating for clients served via email or
phone by their respective staff;
6. At the end of the year, the monthly BOI CSR (inclusive of
result of the online CFF) should be computed and the
average will serve as the BOI CSR for the year.
7. In general, the CSR is computed to determine the clients’
level of satisfaction in terms of Service Quality (SQ),
Employee Engagement (EE) and Timely Rendition of
Services (TRS), as the bases of the adjectival/numerical
ratings, i.e., Outstanding (O/5), Very Satisfactory (VS/4),
Satisfactory (S/3), Below Satisfactory (BS/2) and Poor
(P/1). Each criterion has a perfect numerical rating of five
(5) based on the adjectival rating “Outstanding”. This
numerical rating of five (5) is multiplied by the total number
of responses in each criterion which serves as the
denominator while the numerator corresponds to the sum
of the computed value in each level of satisfaction (number
of responses multiplied by the numerical rating) to obtain
the rating in each criterion. The same is done in the other
two (2) criteria to determine the average rating of the
Service, which is considered as its CSR.
8. The PMD should issue a memorandum to the Office of the
Executive Directors/Directors on the result of Client
Satisfaction Rating (CSR) of each Service and the average
rating to get the Agency CSR. The memorandum should
also include a marginal analysis of the results of the
collected CFFs/online rating for their guidance.
66 | P a g e
9. The monthly CSR Report includes the following:
a. Return Rate. Ratio of CFFs returned at the end of the
month over the total number of CFFs provided to each
Service. Based on the return rate, a corresponding
deduction from the average CSR of each Service will be
implemented, as follows:
RETURN RATE % DEDUCTIONS
95%-99% 1%
90%-94% 2%
85%-89% 3%
80%-84% 4%
79% and Below 5%
b. Response Rate. Ratio of accomplished CFFs over the

total number of CFFs provided to each Service;
c. Service CSR. Average of CSRs obtained from the
accomplished CFFs;
d. BOI CSR. Average of Service CSRs obtained from the

Service CSRs;
e. Adjectival Rating. Descriptive rating based on the
numerical rating, as follows:
CSR ADJECTIVAL RATING
96-100% Outstanding
91-95% Very Satisfactory
87-90% Satisfactory
80-86% Below Satisfactory
Below 80% Poor
f. Off Targets. A Service CSR below the threshold

(based on the 90% of the target set) is considered failed,
hence, a nonconformity is issued to concerned Service
for corrective action through the Internal Quality Audit
(IQA) Team;
67 | P a g e
g. Comments, Suggestions and Complaints. These are
included in the report as Annexes. Suggestions and
complaints should be dealt with by the Client
Satisfaction Committee (CSC) to validate if they are
doable and monitor actions thereof; and
h. Analysis. The figures presented in the report should be
complemented with analyses or comparative evaluation
from the previous rating period/year to provide a
thorough study or tracking of the movement or
fluctuation of the CSR based on the required fields,
criteria, etc.
How to file In case of complaints, comments and suggestions, clients may
a indicate the same in the space provided at the bottom of the Client
complaint Feedback Form (CFF).
How III. CLIENT SATISFACTION COMMITTEE (CSC)
complaints As a requirement in the implementation of ISO9001:2015, a
are Client Satisfaction Committee (CSC) should be created by the
processed Agency. Only permanent officials and employees shall be
appointed as a member of the CSC.
1. Composition
The composition of the Client Satisfaction Committee
(CSC) are, as follows:
Chairperson : Exec. Dir. Ma. Corazon H. Halili-
Dichosa
Quality Management Representative
(QMR)
Co- : Ma. Veronica F. Magsino
Chairperson Executive Director, Management
Services
Members : 1. Alda N. Dela Fuente
1. Financial and Administrative
2. Service (FAS)
3. 2. Lester A. Olimpo
5. (LCS)*
6. 3. Adonna Yao-Co
7. Incentives Service (IS)
8. 4. Diorella Joy Bobis
9. International Investments
Promotion Service (IIPS)
10. 5. Irwin Jason Jamaca
11. Domestic Investments Promotion
12. Service (DIPS)
13. 6. David Xavier R. Quinto
14. Infrastructure and Service Industries
68 | P a g e
15. Service (ISIS)
16. 7. Ophelia O. Adad
17. Investments Assistance Service
(IAS)
18. 8. Ma. Barbara B. Guirao
Manufacturing Industries Service
19. (MIS)
20. 9. Ma. Soledad B. Sendingan
21. Resource-Based Industries Service
22. (RBIS)
10. Ma. Cristina M. Viñas
23. Investments Policy and Planning
24. Service (IPPS)
11. Demosthenes Perez Jr. and
Reynaldo Lignes
25. BOI Employees Association, Inc.
26. (BOIEA)
Secretariat 27.
: Planning and Management Division
(PMD)
*LCS representative should be a lawyer
2. Responsibilities of CSC
a. Review and evaluate customer complaints issues for
the rating period, and categorize issues based on
complaint type and severity of the issue. If the complaint
is proven valid, the same will be referred to the IQA
Team to issue a Nonconformity (NC) Report to
concerned Services for appropriate action.
b. Assess the feasibility of suggestions or
recommendations indicated by the clients in the CFF.
Upon validation, the same shall be referred to the IQA
Team to issue an Opportunity for Improvement (OFI)
Report to concerned Services for their appropriate
action.
c. Attend to customer complaints received from the Office
of the President via 8888 hotline, a 24/7 national public
service hotline operated by the Government of the
Philippines, also known officially as the Citizens'
Complaint Hotline and as the President's Hotline.
d. Propose service improvement measures that would
help facilitate or expedite services provided to every
client.
e. Revise the CFF when necessary to include/exclude
items in compliance with other government regulatory
requirements, ISO standards, etc.
69 | P a g e
f. Refer to the Grievance Committee (GC), should there
be any dispute arising from the feedback of internal
client/s to another internal client/s.
3. Regular Meeting
Whenever applicable, the CSC shall meet depending on the
frequency of suggestions or complaints received. Further,
the CSC may meet upon instruction of the Chairman, to
discuss the CFF improvement, online administration,
reporting, other enhancement-related purposes of its
implementation, etc.
4. Quorum
A quorum is declared if 50% of the total
members/representatives of CSC plus one (1) is present or
at least eight (8) members/representatives. As authorized
representatives, their disagreement, conforme,
suggestions, comments, etc. during the discussion are
adopted as an official action of the represented members.
5. Monitoring of Action Plan
The CSC should monitor through the IQA Team, the status
of actions plans implemented by the Services whom an
NC/OFI Reports were issued to ensure that suggestions
and complaints are properly addressed and attended to.
6. Responsibilities of the Secretariat
The Secretariat should perform the following functions:
a. Prepare the monthly CSR Report;
b. Convene the CSC for any suggestions or complaints
indicated in the CFF (manual and online) and received
via 8888 hotline;
c. Refer to IQA Team the CSC-validated suggestions and
complaints for issuance of OFI and NC Reports to
concerned Services, respectively;
d. Monitor the actions implemented by the concerned
Services and update the CSC during its meetings;
e. Prepare minutes of the meetings of CSC and provide the
members a copy within five (5) working days thereafter
for review/comments;
f. Monitor items for action by CSC; and
g. Perform other client satisfaction-related tasks delegated
by the Chairperson.
Contact ARTA: [email protected]
Information 1-ARTA (2782)
of CCB, PCC: 8888
PCC, CCB: 0908-881-6565
ARTA
70 | P a g e

BOI - Citizen's Charter

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BOARD OF INVESTMENTS

IV. Service Pledge

BOI Head Office

 Covering letter addressed to Director LANIE

 Copy of SEC system generated Application

 Duly accomplished Application Form for BOI

 Duly authenticated and consularized or

A.) QUALIFYING SERVICES:

The REGIONAL OPERATING

- General administrative and

B.) RESIDENT/LOCAL AGENT

Appointment of local/resident agent by

 Applicant must have at least 2 or more

If compliant, the Account

7 If not compliant, the

(IIPS releases to the client

BOI - Board of Investments

Office Address Contact Information

2. Industry Development Services

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

1. Accomplished, signed and duly notarized BOI

CLIENT FEES TO BE PROCESSING PERSON

- PERD sends the

- For firms with

Pays the filing  If documents and Registration

2  If approved, BOI IDS-PERD Staff

 BOI thru IDS-PERD

Client  PERD Prepares IDS-PERD staff/

BOI - Board of Investments

Office Address Contact Information

1. Legal and Compliance Service

AGENCY FEES TO PROCESSING PERSON

Office or Division: Compliance A & B, Legal and Compliance Service

AGENCY FEES TO PROCESSING PERSON

2. Legal and Compliance Service

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

AGENCY FEES TO PROCESSING PERSON

2 LCS staff checks

4. Legal and Compliance Service

Copy of BOC Certificate stating that the

2 LCS staff checks

Office Address Contact Information

Application for Unrestricted Use of Consigned

Application is evaluated. IS Technical

Total P1,500 7 Days

Indefinite Special Investor’s Resident Visa (SIRV)

“The shares of stock covered by this certificate shall not be sold,

FEES TO BE PROCESSING PERSON

Probationary Special Investor’s Resident Visa

- If there are issues,

Indefinite Special Investor’s Resident Visa (SIRV)

FEES TO PROCESSING PERSON

- If there are issues, client is

Indefinite Special Investor’s Resident Visa (SIRV)

IF PRINCIPAL INVESTED IN PUBLICLY-LISTED CORPORATION(S)

IF PRINCIPAL INVESTED IN A CONDOMINIUM

- If there are issues, client is

Total US$300.00 7 Days

7. Copy of contract of employment or Secretary’s